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Desktop Support Engineer at COMnet Solutions (Global)
Real User
Top 20
Provides centralized management and positive user experience
Pros and Cons
  • "The best features in Microsoft Intune that I appreciate most are its centralized features."

    What is our primary use case?

    In our organization, we use Microsoft Intune for enrolling our end user devices. We handle enrollment and de-enrollment and BitLocker recovery. We manage conditional access policies, configuration profiles, MDM, MAM, and managed endpoint devices such as Android phones, iOS devices, and tablet devices. 

    We use Copilot in Microsoft Intune as it is premium-based with licensing. In our organization, we have over 1000 licenses for our end users. If there is any requirement from our end users, we check their approval from their manager and provide Microsoft Copilot licenses. 

    We also manage and protect our apps through Microsoft Intune and have protection tools such as DLP, Netscope, and Zscaler. We utilize monitoring features in Microsoft Intune through conditional access policy.

    What is most valuable?

    The best features in Microsoft Intune that I appreciate most are its centralized features. There is no concern about managing end user devices. We enroll the user devices through Microsoft Intune and can manage them from anywhere. For instance, if I am in India, I can manage a user device that is available in the USA, Dubai, or any other country. 

    I assess the user experience of Microsoft Intune as a very positive experience from our user end because it is user-friendly and manageable, resulting in great reviews from our users.

    We use advanced endpoint analytics, which is very useful and protective. That is the benefit of advanced analytics. We use Microsoft Enterprise features. The Enterprise Application Management feature is very useful because we simply configure through policy and do not need to worry about any disturbance or further monitoring. We check the monitor or report sheet, and everything works perfectly and smoothly.

    What needs improvement?

    We could benefit from some AI features in Microsoft Intune, and it would be helpful to have some automation features available.

    For macOS devices, we use the Jamf portal. I understand that the Jamf portal and server are more secure than Microsoft Intune for macOS. It would be beneficial if there were ways to improve and make it more user-friendly for managing macOS devices.

    For how long have I used the solution?

    I have approximately 1.5 years of experience managing and supporting Microsoft Intune.

    Buyer's Guide
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    What do I think about the stability of the solution?

    I would rate it a ten out of ten for stability.

    What do I think about the scalability of the solution?

    For scalability, I would rate it a nine out of ten.

    We are using it at multiple locations. In India, we have about seven offices, and we have multiple offices in UAE and the USA.

    Approximately, we have 10,000 users, but at my location, I manage and support about 1,000 users.

    How are customer service and support?

    Their technical support deserves a rating of ten out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It's not complex. It's very user-friendly. It generally takes 24 to 48 hours.

    It's a hybrid environment. We use the cloud and on-prem environments.

    It doesn't require any maintenance from our side.

    What's my experience with pricing, setup cost, and licensing?

    It's cheap. It's not expensive. 

    What other advice do I have?

    As compared to other products, Microsoft Intune is more secure, reliable, and user-friendly. 

    I would rate Microsoft Intune a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    PeerSpot user
    IT Support Specialist at Sorbonne University Abu Dhabi
    Reseller
    Top 5
    Consolidation of multiple management platforms into one increases productivity and cost savings
    Pros and Cons
    • "The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location."
    • "A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing."

    What is our primary use case?

    We use Microsoft Intune for managing devices, deploying applications, and asset management.

    What is most valuable?

    Recently, the remote help feature, which is an add-on, has been very useful. Although a detailed device diagnostic feature is missing in Intune, the basic one is available. The major advantage is configuring devices on all platforms—Windows, Mac, and all other devices—on one platform, which has allowed us to consolidate from two platforms, SCCM and JAMF, to just Intune. The efficiency of compliance management and managing updates and patches has improved significantly. The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location.

    What needs improvement?

    A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing. There should be a feature to run detailed diagnostics on devices to identify issues.

    For how long have I used the solution?

    We have been using Microsoft Intune for about one year.

    What was my experience with deployment of the solution?

    The deployment is straightforward, but it can be complex if the person is not technically skilled. With the right knowledge, one person can manage the process, but multiple systems are involved, and comprehensive technical knowledge is necessary.

    What do I think about the stability of the solution?

    I find the stability of Microsoft Intune to be excellent, and I would rate it a nine out of ten.

    What do I think about the scalability of the solution?

    The scalability of Microsoft Intune is good, and I would rate it an eight out of ten.

    How are customer service and support?

    We haven't directly contacted Microsoft support for Intune, but we have a vendor for support. As it is a Microsoft-support product, it typically suggests good support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used SCCM for Microsoft and JAMF for Apple devices. We switched because Microsoft Intune integrates with our existing Microsoft campus license, allowing us to consolidate everything on one platform, data in one place, and on the Microsoft cloud. This integration eliminates the need for separate platforms.

    How was the initial setup?

    The initial setup was straightforward, but at the beginning, it required technical capability and knowledge of multiple systems. One person with the necessary technical knowledge could handle the deployment.

    What about the implementation team?

    One person can manage deployment if they have comprehensive technical knowledge. Multiple systems are involved, so familiarity with system administration and multi-system awareness is required.

    What was our ROI?

    Productivity increased by fifty percent, and cost savings were achieved by not renewing the JAMF license. We already had a campus license, so we didn't have to buy a new one.

    What's my experience with pricing, setup cost, and licensing?

    As we already had the Microsoft campus license, we did not purchase anything new. There were no new setup costs, and cost savings from not renewing the JAMF license were realized.

    Which other solutions did I evaluate?

    We evaluated solutions including ManageEngine, which we used for a few months before switching to Intune due to cost benefits.

    What other advice do I have?

    Integration is a key benefit of Microsoft Intune, especially for organizations already using Microsoft systems. Everything being on one cloud, with integrated data, makes it a comprehensive solution. I rate Microsoft Intune nine out of ten overall.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    PeerSpot user
    Buyer's Guide
    Microsoft Intune
    September 2025
    Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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    Thomas Howard - PeerSpot reviewer
    Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
    Real User
    Top 10
    Faced limitations with diverse platforms, yet centralizes management tools
    Pros and Cons
    • "Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage."
    • "Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices."

    What is our primary use case?

    Currently, we are using Intune to manage our iOS devices. We are planning to extend its use to our Windows computers. Initially, the immediate need was for a Mobile Device Management to support the iOS platform, and Intune fulfilled that requirement.

    What is most valuable?

    When it comes to iOS, Intune is quite limited. Since it is a Windows product, it is more tailored towards Windows devices. We noticed limitations, which is one reason we are trying to move away from it. Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage.

    What needs improvement?

    Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices. Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient. Enhancements are needed based on my real user concerns.

    For how long have I used the solution?

    We have been using Intune since we transitioned to Office 365, and that was over five years ago.

    What do I think about the stability of the solution?

    The product itself is fine. We have not experienced any connection issues or significant problems. However, we do encounter backend issues related to its administration.

    What do I think about the scalability of the solution?

    Intune is not scalable enough to fully support other operating systems aside from Windows.

    How are customer service and support?

    Microsoft support is alright; it is a standard experience. On a scale from one to ten, I would rate it a five.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We did not use a different solution before opting for Intune.

    How was the initial setup?

    The initial deployment was pretty straightforward.

    What about the implementation team?

    The deployment was completed with an in-house team comprising about twenty people, where everyone had a small piece of the work.

    What was our ROI?

    We see ROI because Intune is bundled in our Microsoft agreement.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is fair. We get Intune bundled with our Microsoft agreement.

    Which other solutions did I evaluate?

    We did not evaluate any other options before choosing Intune.

    What other advice do I have?

    If you are a Microsoft shop, then Intune is a good fit. If not, you might face issues because it primarily supports Microsoft products. We are planning to decrease its usage. Overall, I would rate Intune a five because we are not solely a Microsoft environment.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    reviewer2595165 - PeerSpot reviewer
    Vice President, Information Technology at a tech vendor with 10,001+ employees
    Real User
    Has significantly benefited our organization by providing comprehensive visibility into our device ecosystem
    Pros and Cons
    • "Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."
    • "Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."
    • "Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."
    • "Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."

    What is our primary use case?

    We use Intune specifically for device management and patching, as well as with Autopilot for device configuration and deployment.

    How has it helped my organization?

    Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem. This enhanced oversight has led to cost reductions, improved operational efficiency, and a deeper understanding of our IT environment.

    What is most valuable?

    Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components. 

    What needs improvement?

    Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution. Currently, we must utilize external resources to manage certain tasks across our environment. Furthermore, user functionality and feature sets could be enhanced, especially as we prepare to deploy Intune on Mac devices.  

    For how long have I used the solution?

    I have been using Microsoft Intune for over a year.

    What do I think about the stability of the solution?

    The stability of Microsoft Intune is good.

    What do I think about the scalability of the solution?

    Microsoft Intune is scalable.

    How are customer service and support?

    We don't rely on Microsoft for support because, as their top partner, our team possesses extensive Microsoft expertise. Generally, issues are minor and resolved efficiently in-house.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We currently use Ivanti for some patching and third-party solutions, and Jamf to manage Macs due to limitations in Intune. However, since Intune is included in our Microsoft 365 E5 package, we are motivated to consolidate our toolset.

    What was our ROI?

    We have seen a return on investment from the device deployment aspect, with less hands-on touch required when deploying devices.

    What other advice do I have?

    I rate Microsoft Intune eight out of ten.

    I would rate the Intune user experience an eight out of ten.

    We plan to implement Intune's advanced endpoint analytics feature next year to gain deeper insights into our environment. This will enhance our understanding of its performance and health.

    Our organization is currently deploying Intune's public key infrastructure for cloud applications.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Security and Infrastructure - IT Specialist at a tech vendor with 201-500 employees
    Real User
    Top 20
    Makes device management easy with remote wipe and app supersedence features
    Pros and Cons
    • "Since implementing this solution, our company has grown substantially, and our talent pool has significantly expanded."
    • "What frustrates me the most is just waiting and tapping my fingers, uncertain about whether my changes will take effect."

    What is our primary use case?

    We use Microsoft Intune for managing devices. We deploy our devices to users using Microsoft Intune Autopilot, which enables us to set up the device for the user and then ship it to them. When they log in, everything is there for them, including all the applications they need. We push applications through Microsoft Intune; for example, we install Zoom through it. 

    We do not allow users to install their own apps. We use AppLocker, which prevents users from installing their apps. We can use remediation scripts. One script uninstalls Google Chrome if someone installs it because it hasn't been set up in AppLocker yet. If it were, AppLocker would prevent the user from installing Google Chrome. We use Microsoft Edge because it's easier to manage using Microsoft Intune and Microsoft Endpoint Manager. We can prevent users from installing extensions, which is beneficial because password and session token theft often occurs through malicious extensions. We can have a whitelist of extensions that users can install or push an extension to be installed using Microsoft Endpoint Manager. I'm using Microsoft Endpoint Manager and Microsoft Intune interchangeably here because they're practically the same product.

    What is most valuable?

    The best feature in Microsoft Intune is the ability to wipe a device if it gets lost or stolen. Even if the device goes offline, if you send the command to wipe the device and it appears online, you can still wipe it. If the device breaks or ruins the storage, it doesn't matter because the goal is to ensure they don't have the data. You can also keep the device locked to your tenant if desired. If someone steals the device and tries to install Windows again, it will display 'Welcome to X company' and they cannot proceed past that point.

    Another notable feature of Microsoft Intune is application supersedence. For example, if we were using Microsoft Paint and we don't want it on the device but want another paint program, we can specify that Microsoft Paint will be superseded by this new application. It finds the application on the device, uninstalls it, and then installs the new application, providing two actions for the price of one.

    Regarding the Enterprise Application Management feature for app discovery, deployment, and automatic updating, we utilize that functionality. We use advanced endpoint analytics with Microsoft Intune. Only one of the global admins needs the license, and the rest of the admins can manage without individual licenses.

    What needs improvement?

    I’m not sure if Microsoft can do anything to improve this situation. The most frustrating part for me is when we make changes to a device, particularly with our virtual machine setups and test users. These test users need an intern license, so we usually provide them with what the other users have, which is a business premium license—it's the best value for our needs. When we push an application, it’s usually manageable. However, when it comes to configuration changes, the waiting game can be tedious. Sometimes the change takes effect in just two minutes, but other times it can take up to two hours. It’s difficult to be patient while waiting to see if the change works. We could try restarting the Intune management service to prompt it to check for updates, but that’s hit or miss too. I really don’t know how the changes are pushed to devices—whether our changes go into a larger queue with others or not. What frustrates me the most is just waiting and tapping my fingers, uncertain about whether my changes will take effect. I honestly don’t know how they could improve this process, as I’m not familiar with the inner workings. But this delay is the most annoying part for me.

    Sometimes, the menu system isn't very user-friendly. You'll find yourself digging through various sections, and the changes to the menu can be frustrating. For example, when you ask Copilot, "Where is this?" it might respond with a sequence of steps to follow, saying you need to go here, here, and then there. However, either Copilot is misunderstanding the situation, or the option has been moved, as it might no longer be where it used to be or it could have a different name. This is something that seems to change frequently. Microsoft tends to update things consistently; they do it with Windows and other products as well.

    The most important thing is to stay patient while waiting for these changes to take effect. Additionally, not only do we need to wait for the changes, but we also need access to logs that detail what has changed. It's frustrating when you see the changes happening on the device, and maybe they fail, but then it takes twenty minutes to an hour for that information to be reflected in Intune. This delay hinders your ability to troubleshoot effectively. From Intune's perspective, while I can check the event logs to see why an application might not have installed, I'm more concerned about understanding why Intune itself failed. So, the two main issues are the time it takes for changes to be implemented and the time it takes to report on the effectiveness of those changes.

    For how long have I used the solution?

    I have been using Microsoft Intune for approximately five years now.

    What do I think about the stability of the solution?

    There has only ever been one issue with Microsoft Intune, which they fixed quickly in less than a day. That issue concerned displaying incorrect access rights to users. It did not disrupt operations significantly; we simply couldn't test anything for a while.

    What do I think about the scalability of the solution?

    It's a very scalable solution. You can have thousands of devices connected if you want. It allows you to manage numerous aspects effectively. This system has greatly benefited my company, as we were previously reliant on an inadequate VPN for connecting to our network infrastructure. Now, we have the flexibility to hire employees from places like Arizona and Washington, which wasn’t possible before due to the need for onsite presence. Using Intune has enabled our workforce to operate remotely. Since implementing this solution, our company has grown substantially, and our talent pool has significantly expanded. Although we only hire within the United States, we now have the ability to recruit from virtually anywhere in the country.

    Our company has approximately 100 users working with Microsoft Intune, with a more complex setup due to our structure of five separate companies.

    How are customer service and support?

    We contact our cloud service provider first, who escalates us to level two tech support if needed. Microsoft support can be very inconsistent, warranting a rating of seven out of ten.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    My last use of SCCM was about eight years ago. Microsoft Intune's interface is superior; SCCM appeared outdated at that time. While I cannot extensively comment on SCCM due to dated experience, Microsoft Intune remains a strong product despite its regularly changing interface.

    How was the initial setup?

    Our deployment is entirely in the cloud. We used to operate on-premises, but I migrated everyone to use Entra ID instead of Active Directory on-site. I had to accomplish this while everyone was working remotely, which made the process more challenging since using Entra Connect or AD Connect was not feasible for many users. Currently, everyone is fully in the cloud. We do have an office, but people are rarely there. They only come in for meetings and such; most of the time, they are working remotely.

    The deployment of Microsoft Intune is relatively straightforward to set up. It's more straightforward than SCCM, though SCCM lacks certain features that Microsoft Intune has, and vice versa. For beginners, completing Microsoft SC-900 provides a foundation, which is more oriented towards Entra. However, MS-900 might be more suitable as it focuses on the admin center.

    For new companies implementing Microsoft Intune, setup can be quick with experienced personnel. Transitioning from on-premises to a hybrid solution depends on the number of users. It's crucial to ensure proper ID transfer and appropriate Entra licenses, particularly for write-back functionality. Without write-back enabled, users changing passwords outside the office might end up with two different passwords.

    One essential step is onboarding computers to Microsoft Autopilot. A script pushed through Microsoft Intune can accomplish this, though it becomes more complex without automatic enrollment settings. Autopilot facilitates device building and shipping, ensuring everything is set up when users log in. For organizations with small footprints using Microsoft Office and minimal apps such as Zoom and SharePoint, the process is streamlined. When moving to the cloud, consideration must be given to migrating SharePoint from on-premises, for which Microsoft provides migration tools.

    Maintenance involves running reports and managing stale devices. Setting up automatic removal of inactive devices helps maintain a healthy Microsoft Defender secure score. When reassigning devices, running an offboarding script ensures proper device management in Microsoft Defender.

    What was our ROI?

    Regarding return on investment, Microsoft Intune's value becomes apparent when comparing it to licensing costs of other management tools. Since it comes bundled with Microsoft Business Premium, it serves as a powerful tool that proved more valuable than initially anticipated. The overall ROI is positive, and the solution effectively meets our needs. Additionally, we can now deploy Global Secure Access, a VPN solution that protects remote workers and filters internet traffic, adding further value.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of Microsoft Intune rates around four or five out of ten. The cost structure varies based on requirements. We utilize licensing bundles such as Microsoft 365 Business Premium, which includes the Microsoft Intune license and provides good value. Microsoft Intune alone costs approximately $6 monthly, but considering its device management capabilities, application installation features, and Microsoft Autopilot deployment functionality, the price is reasonable.

    What other advice do I have?

    The user experience has been good. There is some crossover with Microsoft Entra ID. You can access groups and users from Microsoft Endpoint Manager when onboarding a device. This can be set up using Microsoft Endpoint Manager. If someone receives a new device, they can sign in for work purposes, and if you are familiar with Microsoft Windows, they will have the option to choose whether the device is for home or work use. Once we see the device in Microsoft Endpoint Manager, we can begin assigning profiles and encrypting the drive, making it easier for us to remain compliant. We utilize the CIS framework for compliance, which provides guidelines on tasks such as drive encryption and ensuring all settings are appropriately configured.

    Additionally, we implement conditional access policies. For instance, if someone is outside the United States, we can require them to re-authenticate using Microsoft Authenticator for security verification. This measure ensures that if an unauthorized person managed to steal someone’s MFA token and attempted to sign in from outside the country, they would be prompted to complete another MFA session, which adds an extra layer of protection. Furthermore, we can restrict actions on mobile devices. For example, we can prevent users from copying and pasting content from Word documents into applications like Apple Notes. This feature is particularly useful for maintaining security.

    If you are a Microsoft shop, these processes streamline operations significantly. However, for larger enterprises, costs may escalate. In such cases, it would be necessary to contact Microsoft to establish a suitable arrangement, similar to agreements made with Microsoft Azure for their resources. For small to medium-sized businesses, getting set up with these systems is straightforward and can assist in achieving compliance. It's important to note that this information pertains to Microsoft Purview and is distinct from Intune, which I will not discuss further.

    We do use Copilot, but we have it turned off for email due to a current exploit. There are hidden Copilot commands that can pull data from sources a user might have access to and then email it to someone else, which is why it's disabled for mail. We only have a handful of licenses, and they are primarily for people who have limited time during the day and receive a lot of emails. It's a time-saving feature for them. Sometimes, they use it to write scripts quickly, like in PowerShell, which I then review to understand what it does. You can trust it, but you should always verify its output. Copilot is also helpful for creating a basic outline for documents, such as policies, where you can simply fill in the blanks. However, the pricing is not great. Additionally, you are locked into a one-year subscription with no month-to-month option. The cost is around $360 a year per person, which adds up quickly, so you have to be sure the person really wants it. Consider purchasing one license first to let someone try it out. If they find it beneficial, they can keep it, and we can buy additional licenses for others who express interest. Currently, we have very limited licenses due to the high cost. If they were half the price, I believe everyone would have access to it.

    For those implementing Microsoft Intune, if you plan to have remote workers, consider whether you want to provide them with actual physical devices or if you can offer cloud PCs instead. Cloud PCs can be managed through Intune, and anyone with access to a Chrome-based web browser can use a desktop from anywhere with an internet connection. This approach also helps you avoid issues with retrieving physical devices from users, as they are not legally obligated to return them, potentially leading to a loss of significant investment.

    Additionally, there are compliance issues to consider when providing devices. For instance, if you give a physical device to a contractor, they may be legally considered your employee under laws in certain states, such as California. Therefore, think carefully about your deployment strategy. Decide whether you'll be using physical devices, which may require more effort to manage, or cloud PCs, which might save you headaches in the long run. You also need to be proficient in PowerShell, as you may have to write remediation scripts. If you're not comfortable with PowerShell and prefer a simpler solution, be aware that there may not be many alternatives. This also aligns well with Microsoft Windows.

    If you prefer to use Apple products, keep in mind that you can't just purchase a MacBook from a store. You'll need an Apple business account to obtain a certificate required for managing the device through Microsoft Intune. This rule applies to iPhones and iPads as well. In contrast, with Android devices, you don’t have these management restrictions. So, before making any decisions, consider your deployment strategy and the existing device ecosystem you have in place. I'm not familiar with using SCCM or other management tools, but be sure that with Microsoft Intune, simply buying a MacBook will not allow you to manage it without following the necessary procedures.

    I would rate Microsoft Intune overall as an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    reviewer2723634 - PeerSpot reviewer
    Senior Manager, Cyber Security at a pharma/biotech company with 10,001+ employees
    Real User
    Reasonably priced, but constant updates impact our security policies
    Pros and Cons
    • "Its price is reasonable. It is a part of our M365 suite."
    • "Its price is reasonable. It is a part of our M365 suite."
    • "There are a lot of updates coming from Microsoft that suddenly affect our security policies."
    • "I have not been satisfied with it, and I am planning to change it soon. There are a lot of updates coming from Microsoft that suddenly affect our security policies."

    What is most valuable?

    Its price is reasonable. It is a part of our M365 suite.

    What needs improvement?

    I have not been satisfied with it, and I am planning to change it soon. There are a lot of updates coming from Microsoft that suddenly affect our security policies. With each update, a new feature is introduced. However, there's often no clear advice regarding these changes. If we encounter a problem, we have to rely on the Microsoft Community to discover that a new feature has impacted our security policy, at which point we need to make adjustments. That's why I plan to position our operations around an agnostic tool.

    Overall, Intune is quite complex, especially if you have conditional access associated.

    They can cover Apple iOS in the future to enhance its functionality.

    For how long have I used the solution?

    I have been working with Microsoft Intune for more than 5 years.

    What do I think about the stability of the solution?

    The kind of issues I face include a lot of updates coming from Microsoft that all of a sudden affect our security policies.

    How are customer service and support?

    Technical support by Microsoft is okay.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We are not using Microsoft Intune for patch management. We are looking into Kaseya. I am satisfied with Kaseya, which is why I would like to further evaluate standardizing Kaseya across the organization. I don't want to utilize Microsoft Intune because I prefer an agnostic solution rather than one that is heavily reliant on a specific brand.

    How was the initial setup?

    Its deployment was neither easy nor difficult.

    What's my experience with pricing, setup cost, and licensing?

    I don't have any problem as far as cost is concerned. It is bundled with our license. 

    What other advice do I have?

    I would rate Microsoft Intune a seven out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    reviewer2405010 - PeerSpot reviewer
    Consultant at a tech services company with 11-50 employees
    Consultant
    Top 20
    Reasonably priced, reliable, and user-friendly
    Pros and Cons
    • "There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer."
    • "Microsoft Intune is reliable, scalable, and user-friendly."
    • "Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms."
    • "The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself."

    What is our primary use case?

    Mainly, the use cases I get are device migration and completely applying Microsoft Intune policies, security policies, Intune patches, deployments of applications, etc. I work as a consultant, and I guide companies. I consult companies on moving from one platform to another, specifically focusing on complete migration to Microsoft Intune.

    I have used the Microsoft Intune suite cloud PKI. I am using Microsoft Co-pilot for my use but have not used it for customers.

    What is most valuable?

    There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer. Microsoft Intune is reliable, scalable, and user-friendly.

    What needs improvement?

    Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms. 

    Automatic updating is a problem sometimes. When there are applications not from Microsoft, we have to upload updates every time to update those applications.

    It can be improved in terms of reporting. There is a problem with reporting; if you want to extract a report, sometimes you have to use the Microsoft Graph API. Microsoft Intune does not provide as many reports as needed. The reporting needs improvement, as currently, we have to use other platforms or the Microsoft Graph API for better reports. If the Microsoft Intune console itself provides reports regarding device management, it would be much better.

    For how long have I used the solution?

    I have been using Microsoft Intune for more than four to five years.

    What do I think about the stability of the solution?

    It is reliable.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and support?

    The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself. It depends on the type of support you have purchased. If you have taken the premier support, then you might get better preference; otherwise, it will take some time for the support to reply. I would rate their technical support a six out of ten.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I have seen customers mainly switch from AirWatch to Microsoft Intune and also from Zoho to Microsoft Intune. Microsoft Intune is more user-friendly, but other platforms are better for creating certain policies.

    How was the initial setup?

    It's not that difficult. It mainly depends on the device configuration. It depends on how the devices are configured and joined to the Azure tenant. It's more compatible with Windows devices.

    On non-Windows devices, the policies that Microsoft Intune provides may be limited. For Linux, there are not many policy capabilities. For Windows, Microsoft Intune has full capabilities, making it easy to work with, even in hybrid environments.

    What's my experience with pricing, setup cost, and licensing?

    The price of Microsoft Intune is reasonable. It depends on the capabilities you purchase and what features you want in Microsoft Intune, not only device management but also other security capabilities. If you want to have security features included in their licenses, then you have to buy the security license, such as the E5 license of Microsoft. There are different scenarios.

    What other advice do I have?

    I am satisfied with Microsoft Intune. The enterprise application management features are fine, though they take some time to manage. I am not currently using the Advanced Endpoint Analytics in the Microsoft Intune suite, but I have seen them.

    I would rate Microsoft Intune an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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    reviewer2645058 - PeerSpot reviewer
    Group Information Technology Manager at a manufacturing company with 1,001-5,000 employees
    Real User
    Managing endpoints efficiently with user-friendly features
    Pros and Cons
    • "The best features include the management, which is quite good, and endpoints."
    • "The cloud base is perfect for me."
    • "When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune."
    • "There were several bugs with stability."

    What is our primary use case?

    Basically, I am using the whole family of Microsoft products regarding Microsoft Five. Intune is one part of these products. I started with mobile device management. Nowadays, I'm using Intune as a standard tool for managing endpoints - computers, laptops, mobile phones, cell phones, et cetera. I'm using Intune for managing all this IT equipment.

    What is most valuable?

    The best features include the management, which is quite good, and endpoints. 

    When I want to publish some applications for my computers in a company or need to push some policy, I click several settings in the Intune console, making it very quick to publish on all computers and devices. 

    The cloud base is perfect for me. I can use Intune in many ways. One very good way is when a company asks that all suppliers and colleagues can use their devices. Intune can be a benefit that allows your own device to work in a company environment via Intune. 

    I can use Intune to set up their environment, and Intune will take care of company applications and security. This is something that could be beneficial for our employees.

    What needs improvement?

    When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune. While there are lots of trials, having movies or guides on features would be very helpful for beginners.

    For how long have I used the solution?

    I have been using Intune for more than ten years. In my previous job, I managed mobile device management through Intune. It's been around ten years that I've been using Intune.

    What do I think about the stability of the solution?

    There were several bugs with stability. I'd rate it nine out of ten.

    What do I think about the scalability of the solution?

    Scalability is absolutely perfect. I'd rate it nine out of ten.

    How are customer service and support?

    There is a local company in Slovakia, which is a platinum partner of Microsoft. When I have issues regarding Microsoft products, I raise a ticket with the local company, and they have a good relationship with Microsoft support. 

    It's a two-level support system where the local company contacts Microsoft. This way of support is perfect for me, and all past issues were resolved. The support from Microsoft is excellent. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In my previous job, we used MASP 60 from IBM. I had a good experience with another cloud-based management solution, however, I can't recall the company name. When companies use Microsoft products for computers, servers, and applications, it's the best option for these features.

    How was the initial setup?

    The initial setup is quite easy. You have to pay only for the license, and you can start with the deployment. That's all.

    What was our ROI?

    This question is for the finance department, not for me. They do the calculations.

    What other advice do I have?

    Every day, my colleagues and I manage mobile phones and computers with this tool, and we can't share our infrastructure without Intune. We manage computers remotely via cloud management. We do achieve a minimum savings of 20% with Intune since users can stay home. 

    We use Intune for managing computers, cell phones, tablets, and more. However, there is likely a fifty percent potential usage in other areas within the company. This requires input from end users, not IT personnel. I find it crucial to communicate effectively with management and staff about implementing new technology. 

    It's important to explain that while the users' cell phones are not personal, data on these devices is company-controlled. We set up the mobile application management bundle. Initially, users were confused and concerned about their phones. Strong communication with end users is vital for implementing new technology successfully. 

    Overall, I rate the product nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2025
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.