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reviewer2700663 - PeerSpot reviewer
Vice President, Information Assurance at a tech services company with 10,001+ employees
Real User
Top 20
Offers cross-functionality and simplicity of use, but communication on updates needs improvement
Pros and Cons
  • "What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration."
  • "Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration."
  • "There should be more predictability in the release cycle. We don't feel we have any control over when new updates come out, and whether there are changes to the backend functionality or to the user interface. Updates just happen."
  • "Automatic updating is pretty rough. It doesn't give me as much control as I had in the past."

What is our primary use case?

My use cases for Microsoft Intune are to secure our mobile license and our platform.

What is most valuable?

What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration.

The user experience of Microsoft Intune is good because of its cross-functionality and simplicity of use.

What needs improvement?

Automatic updating is pretty rough. It doesn't give me as much control as I had in the past. With no ability to control release cycles, it's been more difficult for major IT organizations. They can give comfort to those who are using the utilities with predictability on when new releases are coming. There should be more predictability in the release cycle.

We don't feel we have any control over when new updates come out, and whether there are changes to the backend functionality or to the user interface. Updates just happen. When updates are visible to end users, organizations get the call, not Microsoft. Since we don't have a good amount of communication about when those come out or what the new features are before they're deployed, we're caught flat-footed. We have to get to our reps to see what the updates were. A much more proactive communication cycle, aside from just putting it out on Twitter, would be fantastic.

They can continue to improve security. Factoring in all the compatibility pieces and security components, there's more improvement to be done outside of Microsoft-specific products themselves. There are multiple operating systems out there. It has gotten better in the last couple of years. However, the reason that RSA and this big conference exist is that we need to have some cybersecurity capabilities above and beyond the standard that comes with the operating system, so an industry has formed around it, and with that, we can get more focused on that part of the product specifically.

For how long have I used the solution?

I have been using Microsoft Intune for approximately six years.

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August 2025
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What do I think about the stability of the solution?

The reliability and stability of the Microsoft Intune platform are pretty good. I can't say the same thing about Teams, but Microsoft Intune is really good.

What do I think about the scalability of the solution?

Microsoft Intune scales absolutely with the growing needs of my company. When scaling, it's great.

How are customer service and support?

The technical support for Microsoft Intune is really good. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We migrated from a mobile and endpoint solution to Microsoft Intune.

How was the initial setup?

Deployment of Microsoft Intune was pretty straightforward and easy.

What was our ROI?

The biggest return on investment when using Microsoft Intune for me is inter-compatibility with everybody.

What's my experience with pricing, setup cost, and licensing?

It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe. Whether in multiple commercial environments or as a clear defense contractor, there are times when we have multiple different user accounts, and we have to pay per seat. It would be great in the future if we were able to automatically associate those types of things within the licensing model.

Which other solutions did I evaluate?

Before choosing Microsoft Intune, we considered other solutions about six years ago.

What other advice do I have?

I would rate Microsoft Intune overall a seven out of ten. They could continue to improve on the security aspects. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
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reviewer2595336 - PeerSpot reviewer
Manager, Enterprise IT Engineering at a healthcare company with 1,001-5,000 employees
Real User
Provides a cloud deployment process where we don't have to touch the equipment
Pros and Cons
  • "Microsoft Intune's autopilot has been nice to have."
  • "Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
  • "Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities."
  • "Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement."

What is our primary use case?

A subset of our staff works remotely. We ship laptops directly to them from our vendor, and they complete the setup process using Microsoft Intune. This process has been working seamlessly.

How has it helped my organization?

Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest.

The user experience with Intune has generally improved since the retirement of the old Silverlight-based legacy portal.

What is most valuable?

Microsoft Intune's Autopilot has been nice to have. It provides a cloud deployment process where we don't even have to touch the equipment—it arrives provisioned and ready to go.

What needs improvement?

Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement.

For how long have I used the solution?

I have been using Microsoft Intune for about five years.

What do I think about the stability of the solution?

It is nice that we don't have to manage any local on-prem servers. Intune just runs itself.

What do I think about the scalability of the solution?

It's nice that we can provision a bunch of equipment almost immediately without any hands-on involvement.

How are customer service and support?

Microsoft support has significantly improved since we obtained the Enterprise Agreement. Previously, the support we received was not as satisfactory.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used SCCM to manage our devices but switched to Microsoft Intune to simplify cloud management when we transitioned to a remote workforce during the pandemic. We are pleased with the transition to Intune.

How was the initial setup?

The initial deployment went smoothly thanks to our Microsoft Enterprise Agreement, which provided access to support and Software Assurance Training hours. The documentation was clear, concise, and easy to implement.

What about the implementation team?

We implemented Microsoft Intune in-house.

What was our ROI?

Microsoft Intune's Autopatch feature has significantly reduced the time and effort required by IT administrators, resulting in a positive return on investment by streamlining patching processes and increasing efficiency.

What's my experience with pricing, setup cost, and licensing?

Intune is included with our F3 and E5 licenses. However, some suite features should be accessible without additional cost, a sentiment widely echoed online.

Which other solutions did I evaluate?

We evaluated several solutions, including ManageEngine and Meraki, before ultimately selecting Intune, which was conveniently included in our existing licensing agreement.

There were some aspects that were easier in some of the competitive solutions, but we would have had to pay extra. It wasn't included, so we decided to go with Intune. And overall, as the years progressed, Intune improved some of that functionality.

What other advice do I have?

I would rate Microsoft Intune an eight out of ten for scalability.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Microsoft Intune
August 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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Anees Reheman - PeerSpot reviewer
Intune consultant at Capgemini
Consultant
Top 20
Continuous implementation of new capabilities secures data and streamlines device management
Pros and Cons
  • "The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything."

    What is our primary use case?

    I used troubleshooting steps while working on enrollment, deployment, and policy configuration regarding Microsoft Intune.

    What is most valuable?

    The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything. They recently added Linux operating system enrollment. Multiple options have been streamlined. Previously, configurations were split between Endpoint Security and configuration settings. Microsoft Intune has now merged these into unified configuration settings.

    Microsoft Intune continues to implement numerous improvements. It effectively secures data and manages organizational devices.

    What needs improvement?

    Based on my experience with Microsoft Intune, most features are already implemented. However, Autopilot enrollment is not available for Mac devices yet, which would be a great addition if implemented.

    Instead of using Win32 apps, having direct application support for MSI store and LOB apps would be beneficial. Currently, converting applications to Win32 format adds an extra layer of complexity. When problems occur with Win32 applications, it requires involvement from the application team. Having direct application support would simplify the deployment process.

    For how long have I used the solution?

    I have used Microsoft Intune for almost three years.

    What do I think about the stability of the solution?

    We experienced downtime, but it originated from organizational issues rather than the cloud infrastructure of Microsoft Intune.

    What do I think about the scalability of the solution?

    Microsoft Intune scales effectively with the growing needs of the organization.

    How are customer service and support?

    The support is excellent for Indian organizations, with multiple levels of support teams. For critical cases, Microsoft engineers become directly involved to assist customers. In my previous role at Concentrix, we had two to three sessions weekly with the Microsoft team.

    We had separate sessions for Windows, Android, Mac OS, application deployment, and enrollment. These sessions allowed us to discuss challenging cases and review logs with Microsoft engineers for solutions. When needed, direct engineer support from Microsoft was available.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    I did not consider any other solutions before selecting Microsoft Intune.

    Which other solutions did I evaluate?

    With nine years of experience in technical terms and Microsoft products, I have compared Microsoft Intune with other MDM solutions such as Jamf, which is also good. SCCM is reportedly being discontinued. Microsoft Intune has high demand in the market, with many organizations purchasing this plan.

    What other advice do I have?

    I recently joined Capgemini in a project role, transitioning from a support role. Microsoft Intune is a delivery mechanism for applications and configurations. In my technical support role, I handled app protection policy cases and Autopilot cases, troubleshooting various issues based on error messages.

    On a scale of 1-10, I rate Microsoft Intune an 8 out of 10.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    reviewer1388478 - PeerSpot reviewer
    MDM Analyst at a government with 5,001-10,000 employees
    Real User
    Significant cost savings with streamlined device management
    Pros and Cons
    • "Intune's most valuable feature is its centralized management capability."
    • "Intune's most valuable feature is its centralized management capability."
    • "The time we have to wait to deploy policies has room for improvement."
    • "The time we have to wait to deploy policies has room for improvement."

    What is our primary use case?

    Our company has consistently used Microsoft products. As the mobile device administrator, I oversaw the transition from Workspace ONE to Microsoft Intune. This decision stemmed from a desire to reduce licensing costs by leveraging existing Microsoft licenses held by all employees, ultimately leading to significant financial savings.

    How has it helped my organization?

    Intune consolidates endpoint and security management tools into a single platform. This centralized approach allows for specialized roles while maintaining a shared understanding of the complete security solution.

    Intune's overall user experience is good.

    What is most valuable?

    Intune's most valuable feature is its centralized management capability.

    The enterprise application management system for mobile devices is effective for app discovery, deployment, and automatic updates. The automatic update feature functions well, eliminating the need for manual updates and individual prompts, which is convenient for both administrators and users.

    Intune has made things easier for us because we are using Autopilot to build our laptops.

    We've saved a lot of money by moving from Workspace ONE to Microsoft Intune for mobiles.

    What needs improvement?

    I've recently started using Microsoft Intune, specifically its mobile device management features. While both Intune and Workspace ONE offer similar functionality, I've noticed that Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps. The time we have to wait to deploy policies has room for improvement.

    People using Intune for Windows deployment, etcetera, can get annoyed because of the Windows updates.

    For how long have I used the solution?

    I have been using Microsoft Intune for three months because we've just moved over.

    What do I think about the stability of the solution?

    From a mobile perspective, Microsoft Intune has been stable.

    What do I think about the scalability of the solution?

    From a mobile perspective, Microsoft Intune is easily scalable.

    How are customer service and support?

    I have contacted technical support only once, and it was very helpful.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used VMware Workspace ONE previously. The decision to switch and save on costs was made by the higher-ups.

    What other advice do I have?

    I would rate Microsoft Intune nine out of ten.

    I would definitely recommend Intune to a colleague. It provides a centralized platform for managing various devices, including laptops, desktops, and mobile devices, and seamlessly integrates with other Microsoft solutions like Azure and Active Directory.

    We have a team that continuously works on solutions to make workflows smooth, like building laptops and ensuring deployments work smoothly.

    Microsoft Intune is deployed across various departments and locations within our local government council. We have different physical sites and departments, and Intune is managed and implemented at the departmental level.

    Our team is continuously developing solutions to streamline the laptop production workflow, including assembly, traffic management, and deployment. We also have a separate team dedicated to ensuring the process runs smoothly.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Karthik Ekambaram - PeerSpot reviewer
    Cybersecurity Manager at Scybers
    Real User
    Top 20
    Conditional Access policies provide secure access and it works very well with Microsoft products
    Pros and Cons
    • "I am easily able to manage devices and assets, especially laptops and desktops."
    • "Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."

    What is our primary use case?

    We are using Microsoft Intune for mobile device management (MDM) to provide context-aware access to the users. Mobile device management is what we predominantly use Microsoft Intune for.

    How has it helped my organization?

    Initially, the scope of Microsoft Intune was not too good because it could only manage certain endpoints such as laptops, desktops, and mobile devices. We initially had a problem with the servers, but they started supporting servers in the last three or four years, so now, it is good. It manages virtual machines and servers, both on-premises and in the cloud. It has improved and is still improving in a lot of areas. 

    It provides group policies that we had in the early days of Active Directory. That is good when it comes to applying the policies to endpoints and servers from Microsoft Intune. Initially, we did not have all group policy settings inside Microsoft Intune, whereas now, we have patching and the ability to push the policies for antiviruses, etc. We can also handle mobile device management policies. Everything can be done via a single console. It is easily manageable, and we can have a single administrator to manage all the policies. We can have one or two administrators for backup. Traditionally, we had multiple administrators for each and every console. When you are a big Microsoft shop, it is easy to manage everything.

    Microsoft Intune is good for a hybrid workplace. The conditional access policy is one thing that we can use for devices. For example, we can allow access to critical data only from corporate devices and not from personal devices even if someone is using the company account. We can go even more granular where someone can access the data but cannot download it to his or her personal device. Microsoft Intune is good for handling BYO devices.

    It has had a good effect on our organization's attack surface. I would rate it an eight out of ten for that. We can implement rules for attack surface reduction. That is possible when devices are managed by Microsoft Intune. 

    The IT productivity in our organization is far better. I would rate it nine out of ten for that.

    What is most valuable?

    Mobile device management is good. I am easily able to manage devices and assets, especially laptops and desktops. 

    An important feature in Microsoft Intune is the Conditional Access policy, where I can provide specific access to a specific user based on geolocations, and there are multiple options inside it. Conditional Access is its best feature.

    Its user experience is very good. I would rate it a nine out of ten for that.

    What needs improvement?

    For Windows machines, all the features are available within Microsoft Intune, but when it comes to Mac machines, it is still improving. It is not as good as Jamf. When it comes to customizable policies and other things in Mac machines, it is a little bit difficult. It is not as good as Jamf, but for Windows, Microsoft Intune is good if you have a good budget.

    Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful. That is one area where they can improve.

    When it comes to automatic updates, none of the vendors are doing it so well. The expectation right now is to have everything automated and automatically upgraded to the latest version of the software. The discovery capability of Intune is good because it is Microsoft. They can do discoveries based on their internal commands and other things and pull all the information into Intune. That is easy, but doing the upgrade of third-party software is a little difficult. It is evolving, but we cannot do the upgrades of all third-party applications. A financial or banking organization allows a limited set of applications to be used. For them, Microsoft Intune is better because when you have only 15 to 20 applications, you can easily upgrade them through an automated platform like this.

    It is not similar to any of the PAM solutions. It is still in the starting phase. Other PAM solutions, such as CyberArk, can do remote session management. They can handle vaulting and other things. When it comes to EPM within Microsoft Intune, I do not know whether they are planning to go with the PAM or Privileged Access Management platform, but with the current solution, we can do user account management. We can do password rotations. We can add a new user, remove a user, and provide access to a particular resource for a user. All these steps are manageable and possible, but for Privileged Session Management and Access Management, it still needs improvement.

    It is very important that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. The integration with the M365 platform, especially with Microsoft Defender for Cloud, Cloud Apps, and Endpoints, plays a big role. Intune can discover and find out the devices. The integration is still happening. It is not yet over. There is room for improvement.

    For how long have I used the solution?

    I have been using Microsoft Intune for about seven years. I have been a customer for four years and then became a partner because I joined a new organization. This new organization is a partner of Microsoft. I have been with this organization for three years.

    What do I think about the stability of the solution?

    If there are any issues with Microsoft Azure Cloud, we may have issues or downtime, but they are rare. It is 99.99% available. Only if Microsoft Azure Cloud goes down, we have a problem. Otherwise, it is okay.

    What do I think about the scalability of the solution?

    There are no issues with scalability because it is a cloud solution. It is automatically scalable.

    How are customer service and support?

    If you are paying for support, you get good support. If you are not paying for support, you do not get support.

    Technical support can be a bit of a problem when it comes to costs. They have a professional service and a normal service. With the normal service, it is difficult to find out answers from them because they are not experts. We only get experts with the professional service, so if we pay, we get support. This is something difficult for a small organization because they cannot always pay for support for every issue.

    When you give a product, you should always provide good support. If you do not have technical people, what is the purpose of having a support team? It is useless. They should have at least one or two people who can technically help an organization.

    Which solution did I use previously and why did I switch?

    We use different tools. We use Jamf for Mac and Ansible for Linux machines. We have not yet fully switched to Microsoft Intune for Mac and Linux. Very few Mac machines are with Microsoft Intune. Most of our Mac machines are still with Jamf.

    Companies that are using Microsoft products go for Microsoft Intune. However, when people have more Linux or Mac machines, they do not choose Microsoft Intune for their organization. We recommend a solution only after knowing the expectations and use cases of a client. Small companies do not prefer Intune because they can have JumpCloud. Small companies with less than 500 users can also go for Google Workspace. For companies that already have a Microsoft license such as E5 or O365, going for Microsoft Intune makes sense.

    Microsoft Intune improves the security posture, but because of the budget and other constraints, organizations can start looking at other vendors.

    How was the initial setup?

    It is not complex when it comes to Windows machines. It is straightforward, but when it comes to the other operating systems, it is complex. It is not easy.

    The number of people involved depends on the users. If you have 1,000 devices, for Windows machines, you do not need more than three or four people. However, for 1,000 Linux or Mac machines, you would need a ten-member team.

    The maintenance is easy. You do not need extra people to manage Microsoft Intune because it is a cloud service.

    What's my experience with pricing, setup cost, and licensing?

    I am using E5 security and compliance. It has all the Intune options and security and compliance subscriptions, so I use the full suite of Intune except the EPM module. We have not yet started using the Endpoint Privilege Management module. It is a small add-on that we have to use. Other than that, we are using everything.

    There are other tools that give a similar approach but are not as good as Microsoft Intune. In terms of cost, it is more expensive than other tools like JumpCloud, Google Workspace, etc. There are multiple tools like this. Only if you are a Microsoft shop, I would recommend going for Intune. Otherwise, use some other tool and manage the organization.

    Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly. That would be a better option because not every organization needs conditional access or an antivirus solution. Some organizations that use Intune might use CrowdStrike, so they do not need Intune policies for antivirus. It would be better if they could bring more plans.

    What other advice do I have?

    I would advise to not look at the cost first. Instead of the cost, look at the features and then list down the use cases for your organization, and then go for the consolidation of the tools. Microsoft Intune can give you a lot of features, but whether it is suitable for your organization or not is the main question. List down the use cases and then assess Microsoft Intune because it can give a lot of features that you do not want, but you cannot omit them while buying it.

    We are not using Advanced Endpoint Analytics because we have Sentinel and Chronicle SIEMs in our organization. We also use SDR platforms, so we are not using Microsoft Intune for any of the analytics. We are also not using Microsoft Intune Suite's Cloud PKI.

    We started using Microsoft Copilot for a small organization. It has only been two months. We are building the use cases for that organization. They have purchased the licenses, but we are building the solution design and use cases for that particular organization. They want to automate most of the things, identify the non-compliant devices, and automate whatever they find non-compliant. Our aim is to identify non-compliant devices, do some automation, and block them from accessing any of the critical data inside the organization, but we do not know if Microsoft Copilot can do that.

    Overall, I would rate Microsoft Intune a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Arvind  Kumar - PeerSpot reviewer
    Technology Specialist at a computer software company with 1,001-5,000 employees
    Real User
    Top 20
    It is user-friendly, saves costs, and saves time
    Pros and Cons
    • "The automatic patch management feature in the Intune Suite is helpful."
    • "Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."

    What is our primary use case?

    We use Microsoft Intune for both application management and deployment for new users. Applications are packaged within Intune and then deployed to the end user's machines or devices, specifically targeting designated user groups.

    How has it helped my organization?

    Intune allows us to manage all our devices from one location.

    The ability to manage all our devices from a single platform has significantly enhanced our security and IT operations. Previously, we relied on multiple applications, such as Ivanti and SCCM, to manage devices and security.

    Intune is easier to use than SCCM. As a SaaS application, its services are GUI-based, simplifying its overall complexity.

    We use Intune's advanced endpoint analytics to report the number of compliant devices, apply remediation, see the reasons for non-compliance, and track the number of BYOD devices. We can integrate third-party tools like ServiceNow if we need reporting or analytics that are unavailable through Intune.

    Copilot's integration with our teams and Outlook has streamlined our workflow. It simplifies tasks like drafting emails and creating Word documents or PowerPoint presentations by providing helpful suggestions. Additionally, Copilot's independent profile allows us to reference documents from our OneDrive and seamlessly incorporate them into our emails. We can even leverage Copilot to reference Intune and integrate it into our various cloud data. Although Copilot is still in its early stages, its potential is evident. As we continue to use it, it will gather more data and refine its capabilities, offering even more features and benefits to end-users. Currently, we primarily use Copilot for drafting emails, creating presentations, and similar tasks, but its future applications are promising.

    Intune helps protect data on both corporate-owned and BYOD devices in hybrid work environments. Devices can be registered through the company portal, and Intune can restrict their access to local storage, preventing unauthorized data downloads.

    The endpoint privilege management feature helps restrict users' access. For instance, if they are accessing Outlook, they should not be able to access their local drives, preventing them from uploading or downloading anything from their corporate email. This feature enables those types of security settings.

    Intune has significantly improved our productivity. Thanks to Intune and Autopilot, tasks that previously required four to five hours of IT effort can now be completed in just one hour. This translates to a 75 percent increase in IT productivity.

    Intune has significantly reduced costs from a resource perspective. Thanks to Autopilot, scripting, and automation within Intune, a junior person can now complete tasks that previously required two engineers. This efficiency has resulted in a 50 percent cost reduction.

    Intune has allowed us to consolidate other tools, such as SCCM and Jamf, reducing the need for additional licenses.  

    What is most valuable?

    The automatic patch management feature in the Intune Suite is helpful.

    What needs improvement?

    Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices. 

    For how long have I used the solution?

    I have been using Microsoft Intune for one and a half years.

    How are customer service and support?

    The response time from technical support has increased over time. Contacting their support remains straightforward, but while we used to receive a response within one hour, it now takes three to four hours for a Microsoft engineer to respond. The quality of their response has stayed the same.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before implementing Intune, we used SCCM. We switched to Intune because of their advancements. We still use SCCM exclusively for server-related deployments, managing server-related applications, and patching. Everything for end-user devices has been moved to Intune. As for other similar tools, Jamf, which we used for iOS device management, can now be retired or decommissioned from our infrastructure since we can also manage iOS devices through Intune.

    How was the initial setup?

    The deployment of Intune is straightforward, as it's a SaaS-based application. We set up our Intune connector and Azure Active Directory or the Azure AD Connect server to synchronize objects to Azure. Once that's done, we can manage our devices through Intune.

    What other advice do I have?

    I rate Microsoft Intune nine out of ten.

    The integration of Intune Suite with Microsoft 365 and Microsoft Security is included in our E5 license, providing us with the Intune license at no additional cost. This eliminates the need to purchase a separate Intune license, saving us money and streamlining our licensing.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Lizansh Mathur - PeerSpot reviewer
    Administrator at HCLTech
    Real User
    Top 20
    Comprehensive management of devices enhances organizational efficiency
    Pros and Cons
    • "Microsoft Intune brings all our endpoint and security management tools into one place, acting as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities."
    • "Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button."

    What is our primary use case?

    We primarily use Microsoft Intune for managing Windows devices, and we also work with Linux devices, though not with Mac. It's a significant help for Windows management, with excellent policies and report fetching systems compared to Jamf. 

    How has it helped my organization?

    Microsoft Intune brings all our endpoint and security management tools into one place. It acts as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities. 

    We use the Enterprise Application Management features. The automatic updating in Microsoft Intune is excellent. When a user comes up with an application package to update and deploy, we have to go through the UAT process, which can be hectic. However, the automatic updates are really helpful and decrease our workload.

    Copilot is particularly useful as it helps analyze error logs and can even assist with writing emails, saving considerable time.

    What is most valuable?

    My favorite feature of Microsoft Intune is the device find and device applications options, where we can see which applications are installed on devices with accurate version information. This helps us troubleshoot systems effectively. 

    I also appreciate the report system that allows us to fetch clear reports. Previously, we used Workspace ONE, but its reports weren't as reliable as Microsoft Intune's. 

    The user interface of Microsoft Intune is good, though new members sometimes find it challenging to navigate due to the numerous options within categories such as devices, applications, Windows 365, enrollment, and configuration. 

    What needs improvement?

    Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button. Currently, the descriptions in the information button aren't always clear about what certain options do. Having these additional resources would be particularly helpful for new users, eliminating the need to search extensively for information.

    For how long have I used the solution?

    I have been using Microsoft Intune for about two years. I have hands-on experience with Microsoft Intune

    I started using Microsoft Intune in May 2023, and it took me two to three months to fully understand its capabilities. After this learning period, I gained a clear understanding of what Microsoft Intune does compared to Workspace ONE and Jamf. While every MDM tool has its own features, Microsoft Intune serves as a comprehensive solution.

    How are customer service and support?

    We have contacted technical support for various issues. They demonstrate extensive knowledge and consistently resolve our problems.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used Workspace ONE, but its reports were not as reliable as those from Microsoft Intune.

    What other advice do I have?

    While I don't know much about securing hybrid work and protecting data on bring-your-own devices, it is secure. Microsoft Intune has endpoint security options and all the necessary features. However, organizations are using different options for security purposes. Some use Defender as well, so I haven't seen much about that. We use the Endpoint Privilege Management.

    I would rate Microsoft Intune an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Chief Empowerment Officer at Acumor
    Real User
    Top 20
    Reduces management burden and allows us to remotely wipe devices
    Pros and Cons
    • "The feature of remotely wiping devices in Microsoft Intune is what I prefer the most."
    • "Microsoft Intune has definitely reduced management burdens."
    • "In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows."
    • "In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them."

    What is our primary use case?

    My main use cases for Microsoft Intune are to manage devices, remotely wipe lost devices, and enforce device security.

    How has it helped my organization?

    Microsoft Intune has definitely reduced management burdens. It has helped us significantly. 

    Microsoft Intune has changed my customers' abilities regarding app discovery, deployment, and automatic updating. They use it extensively.

    What is most valuable?

    The feature of remotely wiping devices in Microsoft Intune is what I prefer the most. When employees come and go, we can remotely wipe devices. This is what we primarily use it for.

    What needs improvement?

    In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows.

    Microsoft Intune can be improved by integrating Lighthouse and making it easier for partners to manage customer devices. They have remote help in Microsoft Intune, but they charge a license for it. For partners who manage thousands of devices, they should not charge, as it could be integrated with Lighthouse to provide remote support and better help customers.

    It is at times slow. It takes time in the backend whenever we push out enterprise apps or reset devices.

    For how long have I used the solution?

    I have been using Microsoft Intune for approximately five years.

    What do I think about the scalability of the solution?

    Microsoft Intune meets my needs for scaling and is scalable.

    How are customer service and support?

    It's good. We pay for premium support, so we receive good support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We also experimented with Google's solution before choosing Microsoft Intune. The main difference was that Google only supports Chromebook and doesn't handle Windows, so we use Microsoft Intune for Windows.

    What was our ROI?

    The return on investment when using Microsoft Intune is good. It has been helpful for us and our customers. 

    What's my experience with pricing, setup cost, and licensing?

    It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us.

    Which other solutions did I evaluate?

    We considered TeamViewer. We went for Intune because it is included with our Business Premium licensing, so we don't have to pay extra for it.

    What other advice do I have?

    I would rate Microsoft Intune an eight out of ten. To make Microsoft Intune a perfect ten, they could provide remote help for partners with Lighthouse, make it easier to enroll all devices, and make it faster.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
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    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2025
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.