Microsoft Intune is used mainly for employee environments where we deploy patches, apply hardening on assets, and ensure compliance of assets with the internal compliance baseline.
Senior Director IT and CyberSecurity at a manufacturing company with 1,001-5,000 employees
Ensures comprehensive security baseline enforcement and efficient update management across devices
Pros and Cons
- "The main value of Microsoft Intune is better asset management from a security perspective, ensuring that the security baseline is enforced on all devices, including mobile devices."
What is our primary use case?
What is most valuable?
The compliance view is interesting, and the facility to keep Microsoft Windows and the rest of the suite up-to-date without having any third-party software is definitely valuable. Microsoft Intune is integrated for Windows updates and related functions.
The main value of Microsoft Intune is better asset management from a security perspective, ensuring that the security baseline is enforced on all devices, including mobile devices. It allows us to avoid manually deploying and checking the security baseline on new assets as it's enforced by Microsoft Intune by design.
What needs improvement?
Software or patch management solutions must be complemented with something beyond Microsoft Intune because it doesn't upgrade or manage a list of integrated packages and lacks the capacity to upgrade all kinds of software on computers. Improvement can be made by better integration with the full landscape of software lifecycle management on assets, rather than requiring a third party that connects to Microsoft Intune for deployment.
For how long have I used the solution?
In terms of deployment experience in the company, I have been deploying it for approximately five or six years, though I haven't been involved in administration.
Buyer's Guide
Microsoft Intune
January 2026
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What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
The scalability is very good, and we don't have any issues with it.
How are customer service and support?
The support is good, rating approximately eight or nine out of ten.
How would you rate customer service and support?
What's my experience with pricing, setup cost, and licensing?
The cost depends on the package with Microsoft, but with the premium package, it's good. With the E5 license I've implemented in the past, it's all-inclusive.
What other advice do I have?
We don't use Copilot in Microsoft Intune. We are globally a Microsoft shop, so it's the key software we use for security, deployment, and related functions. I rate Microsoft Intune 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 9, 2025
Flag as inappropriateTechnology Specialist at a computer software company with 1,001-5,000 employees
It is user-friendly, saves costs, and saves time
Pros and Cons
- "The automatic patch management feature in the Intune Suite is helpful."
- "Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."
What is our primary use case?
We use Microsoft Intune for both application management and deployment for new users. Applications are packaged within Intune and then deployed to the end user's machines or devices, specifically targeting designated user groups.
How has it helped my organization?
Intune allows us to manage all our devices from one location.
The ability to manage all our devices from a single platform has significantly enhanced our security and IT operations. Previously, we relied on multiple applications, such as Ivanti and SCCM, to manage devices and security.
Intune is easier to use than SCCM. As a SaaS application, its services are GUI-based, simplifying its overall complexity.
We use Intune's advanced endpoint analytics to report the number of compliant devices, apply remediation, see the reasons for non-compliance, and track the number of BYOD devices. We can integrate third-party tools like ServiceNow if we need reporting or analytics that are unavailable through Intune.
Copilot's integration with our teams and Outlook has streamlined our workflow. It simplifies tasks like drafting emails and creating Word documents or PowerPoint presentations by providing helpful suggestions. Additionally, Copilot's independent profile allows us to reference documents from our OneDrive and seamlessly incorporate them into our emails. We can even leverage Copilot to reference Intune and integrate it into our various cloud data. Although Copilot is still in its early stages, its potential is evident. As we continue to use it, it will gather more data and refine its capabilities, offering even more features and benefits to end-users. Currently, we primarily use Copilot for drafting emails, creating presentations, and similar tasks, but its future applications are promising.
Intune helps protect data on both corporate-owned and BYOD devices in hybrid work environments. Devices can be registered through the company portal, and Intune can restrict their access to local storage, preventing unauthorized data downloads.
The endpoint privilege management feature helps restrict users' access. For instance, if they are accessing Outlook, they should not be able to access their local drives, preventing them from uploading or downloading anything from their corporate email. This feature enables those types of security settings.
Intune has significantly improved our productivity. Thanks to Intune and Autopilot, tasks that previously required four to five hours of IT effort can now be completed in just one hour. This translates to a 75 percent increase in IT productivity.
Intune has significantly reduced costs from a resource perspective. Thanks to Autopilot, scripting, and automation within Intune, a junior person can now complete tasks that previously required two engineers. This efficiency has resulted in a 50 percent cost reduction.
Intune has allowed us to consolidate other tools, such as SCCM and Jamf, reducing the need for additional licenses.
What is most valuable?
The automatic patch management feature in the Intune Suite is helpful.
What needs improvement?
Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices.
For how long have I used the solution?
I have been using Microsoft Intune for one and a half years.
How are customer service and support?
The response time from technical support has increased over time. Contacting their support remains straightforward, but while we used to receive a response within one hour, it now takes three to four hours for a Microsoft engineer to respond. The quality of their response has stayed the same.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before implementing Intune, we used SCCM. We switched to Intune because of their advancements. We still use SCCM exclusively for server-related deployments, managing server-related applications, and patching. Everything for end-user devices has been moved to Intune. As for other similar tools, Jamf, which we used for iOS device management, can now be retired or decommissioned from our infrastructure since we can also manage iOS devices through Intune.
How was the initial setup?
The deployment of Intune is straightforward, as it's a SaaS-based application. We set up our Intune connector and Azure Active Directory or the Azure AD Connect server to synchronize objects to Azure. Once that's done, we can manage our devices through Intune.
What other advice do I have?
I rate Microsoft Intune nine out of ten.
The integration of Intune Suite with Microsoft 365 and Microsoft Security is included in our E5 license, providing us with the Intune license at no additional cost. This eliminates the need to purchase a separate Intune license, saving us money and streamlining our licensing.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,515 professionals have used our research since 2012.
Network Manager at a university with 11-50 employees
Manages devices effectively but has some deployment challenges
Pros and Cons
- "I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating."
- "I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune."
What is our primary use case?
Before working with Microsoft Intune, I was not using another solution for the same needs. I decided to give it a try with Microsoft Intune because it provides me with the ability to manage devices properly.
What is most valuable?
I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating.
What needs improvement?
They should improve Microsoft Intune to make this tool better and simpler. Less development and moving things around would be beneficial. There may be room for improvement on the feature side, particularly with some integrations.
For how long have I used the solution?
I have been using Microsoft Intune for six months.
What do I think about the stability of the solution?
I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune.
What do I think about the scalability of the solution?
Microsoft Intune is adequately scalable for thousands of users in my environment.
How are customer service and support?
I have not contacted tech support yet.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I was not using another solution before Microsoft Intune. I decided to implement it because it provides me with the ability to manage devices properly.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune has reasonable costs for me.
Which other solutions did I evaluate?
I am currently using Sophos MDR.
What other advice do I have?
My user experience with Microsoft Intune is acceptable, though it can be irritating at times. It still accomplishes its intended purpose.
My total rating for Microsoft Intune is seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 15, 2025
Flag as inappropriateManager, Enterprise IT Engineering at a healthcare company with 1,001-5,000 employees
Provides a cloud deployment process where we don't have to touch the equipment
Pros and Cons
- "Microsoft Intune's autopilot has been nice to have."
- "Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
- "Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities."
- "Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement."
What is our primary use case?
A subset of our staff works remotely. We ship laptops directly to them from our vendor, and they complete the setup process using Microsoft Intune. This process has been working seamlessly.
How has it helped my organization?
Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest.
The user experience with Intune has generally improved since the retirement of the old Silverlight-based legacy portal.
What is most valuable?
Microsoft Intune's Autopilot has been nice to have. It provides a cloud deployment process where we don't even have to touch the equipment—it arrives provisioned and ready to go.
What needs improvement?
Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement.
For how long have I used the solution?
I have been using Microsoft Intune for about five years.
What do I think about the stability of the solution?
It is nice that we don't have to manage any local on-prem servers. Intune just runs itself.
What do I think about the scalability of the solution?
It's nice that we can provision a bunch of equipment almost immediately without any hands-on involvement.
How are customer service and support?
Microsoft support has significantly improved since we obtained the Enterprise Agreement. Previously, the support we received was not as satisfactory.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used SCCM to manage our devices but switched to Microsoft Intune to simplify cloud management when we transitioned to a remote workforce during the pandemic. We are pleased with the transition to Intune.
How was the initial setup?
The initial deployment went smoothly thanks to our Microsoft Enterprise Agreement, which provided access to support and Software Assurance Training hours. The documentation was clear, concise, and easy to implement.
What about the implementation team?
We implemented Microsoft Intune in-house.
What was our ROI?
Microsoft Intune's Autopatch feature has significantly reduced the time and effort required by IT administrators, resulting in a positive return on investment by streamlining patching processes and increasing efficiency.
What's my experience with pricing, setup cost, and licensing?
Intune is included with our F3 and E5 licenses. However, some suite features should be accessible without additional cost, a sentiment widely echoed online.
Which other solutions did I evaluate?
We evaluated several solutions, including ManageEngine and Meraki, before ultimately selecting Intune, which was conveniently included in our existing licensing agreement.
There were some aspects that were easier in some of the competitive solutions, but we would have had to pay extra. It wasn't included, so we decided to go with Intune. And overall, as the years progressed, Intune improved some of that functionality.
What other advice do I have?
I would rate Microsoft Intune an eight out of ten for scalability.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
MDM Analyst at a government with 5,001-10,000 employees
Significant cost savings with streamlined device management
Pros and Cons
- "Intune's most valuable feature is its centralized management capability."
- "Intune's most valuable feature is its centralized management capability."
- "The time we have to wait to deploy policies has room for improvement."
- "The time we have to wait to deploy policies has room for improvement."
What is our primary use case?
Our company has consistently used Microsoft products. As the mobile device administrator, I oversaw the transition from Workspace ONE to Microsoft Intune. This decision stemmed from a desire to reduce licensing costs by leveraging existing Microsoft licenses held by all employees, ultimately leading to significant financial savings.
How has it helped my organization?
Intune consolidates endpoint and security management tools into a single platform. This centralized approach allows for specialized roles while maintaining a shared understanding of the complete security solution.
Intune's overall user experience is good.
What is most valuable?
Intune's most valuable feature is its centralized management capability.
The enterprise application management system for mobile devices is effective for app discovery, deployment, and automatic updates. The automatic update feature functions well, eliminating the need for manual updates and individual prompts, which is convenient for both administrators and users.
Intune has made things easier for us because we are using Autopilot to build our laptops.
We've saved a lot of money by moving from Workspace ONE to Microsoft Intune for mobiles.
What needs improvement?
I've recently started using Microsoft Intune, specifically its mobile device management features. While both Intune and Workspace ONE offer similar functionality, I've noticed that Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps. The time we have to wait to deploy policies has room for improvement.
People using Intune for Windows deployment, etcetera, can get annoyed because of the Windows updates.
For how long have I used the solution?
I have been using Microsoft Intune for three months because we've just moved over.
What do I think about the stability of the solution?
From a mobile perspective, Microsoft Intune has been stable.
What do I think about the scalability of the solution?
From a mobile perspective, Microsoft Intune is easily scalable.
How are customer service and support?
I have contacted technical support only once, and it was very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used VMware Workspace ONE previously. The decision to switch and save on costs was made by the higher-ups.
What other advice do I have?
I would rate Microsoft Intune nine out of ten.
I would definitely recommend Intune to a colleague. It provides a centralized platform for managing various devices, including laptops, desktops, and mobile devices, and seamlessly integrates with other Microsoft solutions like Azure and Active Directory.
We have a team that continuously works on solutions to make workflows smooth, like building laptops and ensuring deployments work smoothly.
Microsoft Intune is deployed across various departments and locations within our local government council. We have different physical sites and departments, and Intune is managed and implemented at the departmental level.
Our team is continuously developing solutions to streamline the laptop production workflow, including assembly, traffic management, and deployment. We also have a separate team dedicated to ensuring the process runs smoothly.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a security firm with 1-10 employees
Conditional Access policies provide secure access and it works very well with Microsoft products
Pros and Cons
- "I am easily able to manage devices and assets, especially laptops and desktops."
- "Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."
What is our primary use case?
We are using Microsoft Intune for mobile device management (MDM) to provide context-aware access to the users. Mobile device management is what we predominantly use Microsoft Intune for.
How has it helped my organization?
Initially, the scope of Microsoft Intune was not too good because it could only manage certain endpoints such as laptops, desktops, and mobile devices. We initially had a problem with the servers, but they started supporting servers in the last three or four years, so now, it is good. It manages virtual machines and servers, both on-premises and in the cloud. It has improved and is still improving in a lot of areas.
It provides group policies that we had in the early days of Active Directory. That is good when it comes to applying the policies to endpoints and servers from Microsoft Intune. Initially, we did not have all group policy settings inside Microsoft Intune, whereas now, we have patching and the ability to push the policies for antiviruses, etc. We can also handle mobile device management policies. Everything can be done via a single console. It is easily manageable, and we can have a single administrator to manage all the policies. We can have one or two administrators for backup. Traditionally, we had multiple administrators for each and every console. When you are a big Microsoft shop, it is easy to manage everything.
Microsoft Intune is good for a hybrid workplace. The conditional access policy is one thing that we can use for devices. For example, we can allow access to critical data only from corporate devices and not from personal devices even if someone is using the company account. We can go even more granular where someone can access the data but cannot download it to his or her personal device. Microsoft Intune is good for handling BYO devices.
It has had a good effect on our organization's attack surface. I would rate it an eight out of ten for that. We can implement rules for attack surface reduction. That is possible when devices are managed by Microsoft Intune.
The IT productivity in our organization is far better. I would rate it nine out of ten for that.
What is most valuable?
Mobile device management is good. I am easily able to manage devices and assets, especially laptops and desktops.
An important feature in Microsoft Intune is the Conditional Access policy, where I can provide specific access to a specific user based on geolocations, and there are multiple options inside it. Conditional Access is its best feature.
Its user experience is very good. I would rate it a nine out of ten for that.
What needs improvement?
For Windows machines, all the features are available within Microsoft Intune, but when it comes to Mac machines, it is still improving. It is not as good as Jamf. When it comes to customizable policies and other things in Mac machines, it is a little bit difficult. It is not as good as Jamf, but for Windows, Microsoft Intune is good if you have a good budget.
Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful. That is one area where they can improve.
When it comes to automatic updates, none of the vendors are doing it so well. The expectation right now is to have everything automated and automatically upgraded to the latest version of the software. The discovery capability of Intune is good because it is Microsoft. They can do discoveries based on their internal commands and other things and pull all the information into Intune. That is easy, but doing the upgrade of third-party software is a little difficult. It is evolving, but we cannot do the upgrades of all third-party applications. A financial or banking organization allows a limited set of applications to be used. For them, Microsoft Intune is better because when you have only 15 to 20 applications, you can easily upgrade them through an automated platform like this.
It is not similar to any of the PAM solutions. It is still in the starting phase. Other PAM solutions, such as CyberArk, can do remote session management. They can handle vaulting and other things. When it comes to EPM within Microsoft Intune, I do not know whether they are planning to go with the PAM or Privileged Access Management platform, but with the current solution, we can do user account management. We can do password rotations. We can add a new user, remove a user, and provide access to a particular resource for a user. All these steps are manageable and possible, but for Privileged Session Management and Access Management, it still needs improvement.
It is very important that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. The integration with the M365 platform, especially with Microsoft Defender for Cloud, Cloud Apps, and Endpoints, plays a big role. Intune can discover and find out the devices. The integration is still happening. It is not yet over. There is room for improvement.
For how long have I used the solution?
I have been using Microsoft Intune for about seven years. I have been a customer for four years and then became a partner because I joined a new organization. This new organization is a partner of Microsoft. I have been with this organization for three years.
What do I think about the stability of the solution?
If there are any issues with Microsoft Azure Cloud, we may have issues or downtime, but they are rare. It is 99.99% available. Only if Microsoft Azure Cloud goes down, we have a problem. Otherwise, it is okay.
What do I think about the scalability of the solution?
There are no issues with scalability because it is a cloud solution. It is automatically scalable.
How are customer service and support?
If you are paying for support, you get good support. If you are not paying for support, you do not get support.
Technical support can be a bit of a problem when it comes to costs. They have a professional service and a normal service. With the normal service, it is difficult to find out answers from them because they are not experts. We only get experts with the professional service, so if we pay, we get support. This is something difficult for a small organization because they cannot always pay for support for every issue.
When you give a product, you should always provide good support. If you do not have technical people, what is the purpose of having a support team? It is useless. They should have at least one or two people who can technically help an organization.
Which solution did I use previously and why did I switch?
We use different tools. We use Jamf for Mac and Ansible for Linux machines. We have not yet fully switched to Microsoft Intune for Mac and Linux. Very few Mac machines are with Microsoft Intune. Most of our Mac machines are still with Jamf.
Companies that are using Microsoft products go for Microsoft Intune. However, when people have more Linux or Mac machines, they do not choose Microsoft Intune for their organization. We recommend a solution only after knowing the expectations and use cases of a client. Small companies do not prefer Intune because they can have JumpCloud. Small companies with less than 500 users can also go for Google Workspace. For companies that already have a Microsoft license such as E5 or O365, going for Microsoft Intune makes sense.
Microsoft Intune improves the security posture, but because of the budget and other constraints, organizations can start looking at other vendors.
How was the initial setup?
It is not complex when it comes to Windows machines. It is straightforward, but when it comes to the other operating systems, it is complex. It is not easy.
The number of people involved depends on the users. If you have 1,000 devices, for Windows machines, you do not need more than three or four people. However, for 1,000 Linux or Mac machines, you would need a ten-member team.
The maintenance is easy. You do not need extra people to manage Microsoft Intune because it is a cloud service.
What's my experience with pricing, setup cost, and licensing?
I am using E5 security and compliance. It has all the Intune options and security and compliance subscriptions, so I use the full suite of Intune except the EPM module. We have not yet started using the Endpoint Privilege Management module. It is a small add-on that we have to use. Other than that, we are using everything.
There are other tools that give a similar approach but are not as good as Microsoft Intune. In terms of cost, it is more expensive than other tools like JumpCloud, Google Workspace, etc. There are multiple tools like this. Only if you are a Microsoft shop, I would recommend going for Intune. Otherwise, use some other tool and manage the organization.
Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly. That would be a better option because not every organization needs conditional access or an antivirus solution. Some organizations that use Intune might use CrowdStrike, so they do not need Intune policies for antivirus. It would be better if they could bring more plans.
What other advice do I have?
I would advise to not look at the cost first. Instead of the cost, look at the features and then list down the use cases for your organization, and then go for the consolidation of the tools. Microsoft Intune can give you a lot of features, but whether it is suitable for your organization or not is the main question. List down the use cases and then assess Microsoft Intune because it can give a lot of features that you do not want, but you cannot omit them while buying it.
We are not using Advanced Endpoint Analytics because we have Sentinel and Chronicle SIEMs in our organization. We also use SDR platforms, so we are not using Microsoft Intune for any of the analytics. We are also not using Microsoft Intune Suite's Cloud PKI.
We started using Microsoft Copilot for a small organization. It has only been two months. We are building the use cases for that organization. They have purchased the licenses, but we are building the solution design and use cases for that particular organization. They want to automate most of the things, identify the non-compliant devices, and automate whatever they find non-compliant. Our aim is to identify non-compliant devices, do some automation, and block them from accessing any of the critical data inside the organization, but we do not know if Microsoft Copilot can do that.
Overall, I would rate Microsoft Intune a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Administrator at a tech vendor with 10,001+ employees
Enterprise data protection strengthens with effective app management
Pros and Cons
- "Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing."
What is our primary use case?
It depends on the use case and what the client is looking for in terms of requirements. They will share the requirements with us, and we will check the feasibility of the solutions and then propose which MDM will be best suited for the client. If they only ask for managing their barcode devices or POS devices, we can go with SOTI.
When managing smartphones or applications, Microsoft Intune is a good solution.
We are combining Microsoft Intune with SOTI, Workspace ONE, and Microsoft Intune.
What is most valuable?
Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing.
The app protection policies and the application management part of Microsoft Intune are powerful.
The main benefits Microsoft Intune provides to users are access to their corporate world. They can access their emails, applications, and content through OneDrive. These are the core functionalities. They can publish line of business applications with Microsoft Intune. If they have developed their in-house application, they can publish it. They can use additional features such as tunnels and other capabilities from Microsoft Intune.
We use enterprise application management in Microsoft Intune. The security part of the application can be managed through enterprise application management. We can block cut, copy, paste, and sharing data from one app to any third-party application.
Using Microsoft Intune Suite Cloud makes the management process much easier.
What needs improvement?
A potential area of improvement for Microsoft Intune is that the content management part needs enhancement. We have OneDrive, and the OneDrive integration is present, but other tools such as Workspace ONE have better features available, such as publishing internal repositories.
Content management is one of the additional functions I would suggest Microsoft add to Microsoft Intune. The smart group feature would be beneficial because if you have only Microsoft Intune related access or Microsoft Intune admin access, you cannot create groups or users. Having functionality to create smart groups or virtual groups and adding users to those groups would be much better than the functionality available in Workspace ONE.
For how long have I used the solution?
We have been working with Microsoft Intune for around six years.
What do I think about the stability of the solution?
The stability of Microsoft Intune rates around 8.
What do I think about the scalability of the solution?
The ability of scaling or expanding the Microsoft Intune solution is very high. Being cloud-based, we can expand it at any moment.
How are customer service and support?
The support from Microsoft was previously good, but now it is very poor. I would give a rating around four, not more than that.
The main issue with the support is the quality of work. They spend a week of time to resolve small issues, which is not acceptable.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Currently, when we discuss competitors, Workspace ONE is one of them and a good competitor for Microsoft Intune.
How was the initial setup?
Setting up Microsoft Intune is easy, but if enterprise customers ask for additional functionality related to certificate publishing or line of business application publishing, then we need to deploy different connectors as well, which becomes more complex.
Which other solutions did I evaluate?
The choice of solution depends on client requirements. If they ask for an on-premise solution, then Microsoft Intune would not be suitable, and we would recommend another solution such as Workspace ONE or SOTI MobiControl. If the client is comfortable with a cloud solution, then we will recommend Microsoft Intune after understanding their requirements, management needs, and policy requirements.
What other advice do I have?
Microsoft Intune is a cloud-based solution with no on-premise option, available only on Azure cloud.
We use Microsoft Intune Suite Cloud PKI as it is a cloud-based platform.
We have Copilot integrated with Microsoft Intune, though I am not an SME for Copilot as there are different teams. I take care of Microsoft Intune and MDM related tasks.
I am not using analytics in Microsoft Intune currently. I am using the Graph APIs for fetching data from the backend of Microsoft Intune.
On a scale of 1-10, I rate Microsoft Intune a nine.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Aug 12, 2025
Flag as inappropriateIT Infra Lead at a tech consulting company with 10,001+ employees
Easy to package applications and manage device updates through Intune
What is our primary use case?
We use endpoint management, both SCCM and Intune, so it is a hybrid model that we use in order to manage applications, patching, updates, and operating system deployment with Intune. We also use Autopilot for deployment.
How has it helped my organization?
Intune has been effective in managing various mobile devices. It would be Apple Business Manager for Apple devices, the iOS tray. It's easier to manage from Intune compared to Android. I've recently heard that Android devices will no longer be managed from Intune. The MDM part is moving away.
Intune's app management feature for supporting business operations is very easy and seamless for an admin to package applications on Intune. It's also very easy to track logs on the end-user device to understand deployment or push failures. Application management works really seamlessly with Intune.
Moreover, Intune has made it very easy to package and deploy LOB apps like MSI and MSI X applications available on the Microsoft Store. This is very helpful.
Intune brings all of the endpoint and security management tools into one place. Microsoft has integrated all its cloud platforms, like Defender for Endpoint and Intune for endpoint management. We can easily manage the Defender part from the Defender portal for endpoints, and it's very easy to track vulnerabilities on the Defender portal as well.
It's just a matter of installing the Defender client on a device, and we can easily see all the scan results from that device on the portal. So it's very easy and simple, and the security information is all on the dashboard, ready to be presented to the client.
Automatic updating can be challenging for apps not available on the Microsoft Store. We need to package and download those apps, and it's not just pushing them; we need to create scripts to uninstall previous versions. That's a caveat compared to SCCM, where we can integrate third-party tools to manage third-party applications. I hope they will soon integrate something like Patch My PC. Apart from that, it's good.
We don't use the advanced endpoint analytics but, we use the basic features available on the dashboard. We have various data sources and get a lot of reports from there.
We also don't use Intune PKI as of now because we manage PKI from our on-prem environment. But we have seen that BYO CA (Bring Your Own CA) is now available on Intune. We can bring our own CA to reduce the load on the on-prem infrastructure. That's one of the features we need to test.
Overall, Intune provides a more secure and easily monitored environment, with live and native support, unlike other tools. For example, we might get data that is seven days old with other tools, but with Intune, we get data that's only eight hours old. This helps us understand what applications run on a particular machine and which operating system is installed. Intune has saved us time and provides valuable features.
What is most valuable?
The best features are application and update management. In the context of updates, it's very easy to manage device updates through Intune because they pull updates directly from the internet. We don't have to select and push updates as we do with SCCM.
For application management, we have many options for packaging applications.
The overall user experience of Microsoft Intune a ten out of ten. There are certain limitations, but I would still rate it ten out of ten compared to Jamf, Tanium, and BigFix. I find Intune far better and easier to use.
I also tested the enterprise application management feature. The way we are packaging using Windows 32 apps and LOB apps. These are pretty simple to manage.
We recently introduced Copilot on Microsoft 365 portal to help draft emails. We were highly dependent on Grammarly before, but Copilot has replaced it and saved us the licensing cost. That's one way we use Copilot.
Copilot won't protect our environment. It's just an AI tool. Defender is responsible for protecting our environment. Copilot can answer our questions quickly, without needing to browse through Google or a browser. It's integrated into almost every application. We can click on it and ask our questions.
Copilot has reduced the load of typing. We can just give it a brief instruction, like "draft an email to my manager regarding a new joiner," and it generates a draft. This saves us time and typing effort. We just need to proofread it.
We've only seen Copilot so far. We haven't tested any other AI tools in Intune yet. Copilot is very useful, and it's a Microsoft product.
What needs improvement?
The challenge we experience is with Mac management. We find Intune not capable enough to handle Mac devices, configurations, or operating system deployments. However, it's easy to manage Windows devices. Mac itself has a lot of restrictions. Linux and Mac operating system compatibility need improvement. Also, they need to work on making GPO (Group Policy Objects) compatible.
Microsoft needs to work on Autopilot and make it simpler at the end-user level.
We also face challenges managing group policy. Many group policy objects that we can manage from on-prem Active Directory can't be managed through Intune. That's something Microsoft needs to work on, and I'm sure they will.
For how long have I used the solution?
I have been using it for more than four years.
What do I think about the stability of the solution?
It is a stable solution. I would rate it a nine out of ten.
What do I think about the scalability of the solution?
Everyone in our organization uses this solution. But, for the project I am involved in, just 15 people use it.
We have medium to enterprise businesses as our clients.
I would rate the scalability an eight out of ten.
How are customer service and support?
The customer service and support are average. Sometimes I feel they don't even know about their product.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I can compare it to Tanium. When I was doing a POC in place of Intune, we needed to compare other tools as well. Tanium is a good tool, but I can't find any other tool that can replace Intune with so many features.
I like the user-friendliness of Intune's GUI and the fact that we get so many features under one roof has attracted our attention.
How was the initial setup?
The deployment of Intune depends on the environment in which it is being deployed. In our case, it was pretty simple because we didn't have much insight. However, depending on the requirements of a different environment, it can become complex.
The deployment takes a couple of months would be a good estimate. You need to plan everything and then execute, and migration is involved.
Intune works seamlessly with Microsoft Defender. With other security solutions, we see a lot of challenges. It depends on the complexity and scale of the environment. But it's really compatible with Defender and Intune integrates well with other security solutions.
Intune requires maintenance. It requires internet access because we need to manage certificates, check on the DMF file, and clean up stale devices.
What was our ROI?
It has helped admins immensely in order to manage those endpoint devices. With other tools, the device needs to be on the office network or VPN. Intune removes this dependency.
We can manage devices through the internet, and we won't miss any devices that are offline.
It has saved 60% of our time. I can't put an estimate on cost savings, but it has saved a huge cost because we don't have to manage infrastructure anymore.
What's my experience with pricing, setup cost, and licensing?
It's a little expensive, but it's worth having.
What other advice do I have?
Compared to other tools in the market, Intune is a good tool to go with. It's a little expensive, but it's really good because we have almost everything under the same umbrella. The features that Microsoft offers are not available in BigFix, Tanium, or Canvas. But it also depends on your budget.
I would definitely recommend it. We get promoted features, and it's easy to use. The ease of use is really attractive for admins, especially compared to other tools.
Overall, I would rate it a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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