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Assistant Manager at Melco Resorts & Entertainment
Real User
Top 20
Enables you to use MDM to lock devices and push restrictions, but isn't as stable as other solutions
Pros and Cons
  • "We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"
  • "In the past, I raised some tickets for the enhancement feature, which was missing in Intune."

What is our primary use case?

The solution is deployed on cloud. I'm part of the support team. There's another server team that works closely with Microsoft. They purchased an old 365 license, and Intune was one of the included features. We wanted to take advantage of the feature because it was part of the package. That's why our top management decided to save some costs by making use of Intune and not using AirWatch anymore.

We are enrolling through the Intune company portal, and then we are using the Outlook app to configure the email addresses of the company.

What is most valuable?

We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera. Compared with AirWatch, I think it's easier to manage the devices and the profiles in AirWatch. Intune has a lot of options, but I've only been playing around with it for a few months.

What needs improvement?

In the past, I raised some tickets for the enhancement feature, which was missing in Intune. It can take a long time for these features to appear, or maybe they will just never happen.

There are certain things that I'm trying to replicate from AirWatch, and it's not possible.

In AirWatch, we have a launcher, which is like a container. You can choose single-app mode or multi-app mode. But in Intune, for example, you need to factory reset the device and then apply the MDM. If we choose multi-app mode, which is the kiosk multi-app mode in Intune, I cannot lock the application on the screen. For example, in the set mode, you have the option to set the leave Kiosk password. You can exit the kiosk. But if you choose Intune multi-app mode, you don't have this leave kiosk option. For us, it's very useful.

If you have this leave kiosk option in the multi-app, you should also have it in the single-app mode. We need this because we have an application that you run on a tablet in hotel rooms, and we want to lock the application in a single-app mode, but besides the application, we also need to have some background applications running, like we need to do some configurations in Knox from Samsung, and eFolder. 

We have three applications that we need to push, but the guests will only be able to see one. Because I don't have the option to leave the kiosk in the single-app mode, I cannot do any configuration in the background apps. We have one app we cannot migrate to Intune from AirWatch because of this issue. This applies to more than 2,000 devices.

I think we need the leave Kiosk option available for the Kiosk single-app mode, because we are stuck with at least 2,000 devices or more because we want to completely retire AirWatch, but we cannot until this feature is available. The applications that we are using in our hotel rooms are not compatible with Intune. My bosses are not really satisfied because we still have expenses with purchasing a license with AirWatch because Intune cannot really fulfill our requirements.

This option is already available in the multi-app mode. It should not be a new feature. This feature already exists. They just need to apply the single-app mode the same way they're applying the multi-app mode.

What do I think about the stability of the solution?

Compared with AirWatch, Intune is not very stable because I haven't had to deal with these issues. With AirWatch, I would try to fix something and I would need to fine tune the settings, et cetera. But once I fine-tune and push everything, it will run and be stable. With Intune, we are new with this product, but it took some time for me to create a profile and test the devices. It has been working for a few months, but then suddenly this weird issue happened. It affected all devices at once.

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What do I think about the scalability of the solution?

In the Outlook application, the scalability is good so far. But there are some differences between on-premises mailbox users and cloud users. For example, let's say I'm my boss's assistant and I'm able to view my boss's calendar on my Outlook desktop. Let's say I want to view a shared calendar on my Outlook app. For the cloud-use mailbox, I'm able to do this, but if I'm an on-premises mailbox user, this option is not available. Usually the cloud mailbox users have more options than on-premise users.

We have around 2,000 users enrolled in Intune so far, not counting the MDM device. That includes just email, the one that I have enrolled in the Outlook email app.

Our plan is to keep the solution because our primary solution for email mobile is now Intune because we are retiring AirWatch. We have already retired the email for AirWatch, and we are just using AirWatch for MDM devices. Of course, the plan is to keep increasing usage. If more users request email on their mobile, we are going to offer Intune.

How are customer service and support?

Technical support is very responsive and helpful. There's another issue that I raised related to Adobe Acrobat. I'm not sure if it's a region issue, but I'm in Macau, and we also have some users in Manila, Hong Kong, and Cyprus. All of us are using the same profile. I make the Adobe Reader application available on the manage app store, but somehow the users in Macau, when they go to the manage play store, are not able to see Adobe Reader on the list. It's only happening in Macau.

I raised this issue. Support dragged the issue on for two months. Support said, "Because all the applications go through the Play store, maybe you need to reach out to Google." The issue was not really resolved because the issue might not be related to Microsoft but Google, et cetera. I just gave up.

Compared to AirWatch, I can upload APKs or I can just redirect the Play store link to push the apps. But in Intune for example, I'm forced to upload all the applications through the managed app store. To make it available is a different process, basically. There are some things that don't really stretch forward. 

If I upload a custom APK in the manage Play store and then I want to remove it, I cannot remove it myself. I need to send an email to Google and ask them to remove it. Then they will ask me to unpublish the app for 24 hours first. These are very simple things that I should be able to control myself, and it wastes a lot of time.

Which solution did I use previously and why did I switch?

I think if you have the money and want something more stable, you should go for AirWatch. I don't think Microsoft is offering the same stability as VMware at this point. On other hand, I think the support from Microsoft is better, particularly the support in Asia. In VMware, all the support is from India, and sometimes I have a hard time with them.

How was the initial setup?

Now that I'm starting to be familiar with the profiles, it's starting to get easier. A few weeks ago, there was a very odd issue that happened also related to MDM devices where we were using the manage home screen application to lock down the apps that we wanted to allow only the users to use, like the kiosk application.

We have configured the profile and have deployed to 200 or 300 devices. Some of our users called and said suddenly all the mobile devices were flashing. I don't know what happened, but it happened at the same time. The workaround that I had to do was to remove the manage home screen from the profile. Then all of the devices were kicked out and went back to the home screen of the devices. That was the only way they could resume the mobile devices. I don't know what happened, but something was wrong with the manage home screen app on that day because a few days after, I pushed back and everything resumed.

What was our ROI?

We have ROI because we are retiring AirWatch, so we're spending less and making the most of the free stuff.

What's my experience with pricing, setup cost, and licensing?

The licensing is on a yearly basis.

What other advice do I have?

I would rate this solution 7 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Intune/System Engineer at a manufacturing company with 11-50 employees
Real User
Top 20
Offers centralized management and ensures security and compliance
Pros and Cons
  • "We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies."
  • "The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer."

What is our primary use case?

We use the solution for endpoint management for about 15,000 devices. It helps us ensure compliance and security for our devices according to standards. We also use it for application management, security and compliance, and centralized management from a single point. So, it covers endpoint management, app management, and compliance management and provides centralized control.

What is most valuable?

We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies. 

I have been using Microsoft Intune and another solution for endpoint management. What I like the most about IT is that it's a cloud-based solution. We don't need any on-premises infrastructure to manage it. It's easy to access the portal from anywhere securely. This setup reduces our workload because Microsoft handles everything related to the infrastructure, including notifications about any downtime. This way, we can inform our customers in advance.

We are currently using different solutions, but all from Microsoft. We use Microsoft Defender for Endpoint Security. it also includes Microsoft Defender. In the future, we might use these tools for security purposes.

The solution's user experience is very good. Compared with on-premises solutions, it deploys applications and policies faster, resolving user queries in less time. Configuring anything is easier; users only need to follow a few basic steps, such as installing the company portal app and logging in with their ID and password, to integrate their device. Unlike on-premises solutions, which can be confusing, the solution allows us to manage various devices, including Linux, mobile devices, and Windows. 

It functions similarly to on-premises but offers additional features. For example, we can maintain applications downloaded from the Microsoft Store and onboard them as a solution for user-based deployment. This reduces the need to create manual packages, as most applications are available on the Microsoft resource.

What needs improvement?

The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer.

Microsoft Intune has no automatic cleanup option for devices that haven't been used for over 90 days. It would be beneficial for Microsoft to add such a feature.

For how long have I used the solution?

I have been using the product for two years and six months. 

What do I think about the stability of the solution?

The solution is stable, but there was one incident where we faced an issue with a security patch. We didn't receive any notification about this problem, which caused significant issues in our infrastructure. Regarding SLA, we now receive multiple notifications from Microsoft about planned downtimes. 

What do I think about the scalability of the solution?

The tool is used by users in our environment across various locations, including RU, APAC, China, India, Pakistan, and Germany. It is scalable. 

How are customer service and support?

Microsoft support takes time to respond. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The installation and implementation were very easy compared to on-premises solutions. We just needed one Azure account to create a tenant and log in to endpoint management. The setup required only a full subscription. On-premises setups, by contrast, need multiple servers, VPNs, and IP configurations, which is much more complicated. Configuring the tool took around 10-20 minutes, and only one person was needed.

What was our ROI?

The solution has reduced manual labor by approximately 15%. Many business applications, such as Google Chrome and VLC Media Player, are available in the Microsoft Store. We still need to manually create packages for a few custom applications used by our organization that aren't available in the Microsoft Store. However, we can onboard the majority of applications without creating manual packages. Being a cloud-based solution, it eliminates the need for multiple on-premises servers and the associated infrastructure. We only need a cloud subscription to manage everything. We can save around 40 percent on costs with Microsoft Intune. It has also helped us save money, time, and resources by 50-60 percent. 

What other advice do I have?

We use the workbook to describe data on device compliance. It helps us generate reports and analytics about how many devices are compliant and how many are below the patch compliance deadline for updates. We do use some of the reporting features. For endpoint security, we can check how many devices have been affected by malware and how many have an updated Defender platform.

Microsoft Intune is a cloud solution, so there's no need to maintain servers, patch networks, or configure network info. It provides EDR capabilities. The solution also allows for mobility management, meaning we can manage mobile devices. Additionally, it can manage Chrome OS and Linux devices, though we aren't currently using that feature. The tool offers a centralized solution for deploying policies, compliance policies, application management, and patching servers and workstations.

The product has reduced our costs and centralized management. We can manage all our devices from a single console, which is very effective for reporting.

It simplifies deploying applications. We can push policies to ensure only certain users can access specific applications. Additionally, Intune allows us to create user and device groups.

Currently, we manage privileges through Azure AD. We have groups set up with specific group policies and restrictions. For example, we've assigned certain licenses, such as E5 and Office 365 Copilot licenses, to users through these groups, granting them the necessary privileges to access these features.

The solution supports logging, which helps us easily trace and identify issues. It also provides many reports on device compliance and configuration. This capability helps us reduce the time required to reach out to Azure. 

It centralizes the management of users, groups, and applications. In an on-premises setup, we would need multiple teams, such as an AD and application packaging team. With Microsoft Intune, we don't need to create packages for many applications, as they are already available in the line of business.

I would recommend it to other users because it's a cloud solution that centralizes the management of endpoint devices, security, and Azure products. However, I would mention that reporting is an area where the tool could improve, as it's crucial for some organizations. If reporting is a critical need, Microsoft Intune might not fully meet those requirements.

I rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
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April 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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reviewer1900344 - PeerSpot reviewer
Senior Solution Architect at a consultancy with 51-200 employees
Real User
Top 20
Unifies all of our endpoints and security management tools, and provides full endpoint visibility and IT control, but is lacking some policy features
Pros and Cons
  • "The many policies available in Microsoft Intune for managing our devices are valuable."
  • "The policies we had in SCCM and AD offered features that are missing from Microsoft Intune."

What is our primary use case?

We use Microsoft Intune to manage our corporate devices such as mobile devices.

How has it helped my organization?

Microsoft Intune unifies all of our endpoints and security management tools.

Since Intune is part of Microsoft and managed under one umbrella, we don't need any third-party solutions and we can control everything from Intune which enhances our IT and security operations.

Microsoft Intune provides full endpoint visibility and IT control across device platforms ensuring our data is secure.

The user experience for Intune is good.

Microsoft's security signals within Intune improve our security posture.

Endpoint Privilege Management enables us to enforce least privilege access. We can assign different types of access based on each user.

Our attack surface is minimized because if there are any threats or suspicious activity, the affected device is automatically blocked and it becomes non-compliant. The application and company data become inaccessible until the issue has been resolved. These actions also trigger email notifications to inform us of the situation.

Implementing Microsoft Intune has significantly improved the efficiency of our IT team. Previously, managing our devices involved juggling Active Directory and SCCM, requiring multiple tools and a scattered approach. Now, with everything centralized in the cloud, we have a single portal, a single point of control, and a single subscription. This eliminates the need for dedicated servers and complex hardware setups, reducing the need for manual monitoring and update triggers. With Intune, everything is under one umbrella, offering a wide range of options with just a click. No more complicated settings or fragmented workflows. We simply choose the desired policy, perform a few clicks, and our machines are enrolled and updated seamlessly. This streamlined approach has not only boosted our IT team's productivity but also enhanced our overall security posture.

Intune has helped reduce the risk of security breaches by up to 70 percent.

Microsoft Intune has helped our organization save costs.

What is most valuable?

The many policies available in Microsoft Intune for managing our devices are valuable.

What needs improvement?

The policies we had in SCCM and AD offered features that are missing from Microsoft Intune.

For how long have I used the solution?

I have been using Microsoft Intune for one year.

What do I think about the stability of the solution?

I would rate Microsoft Intune's stability a seven out of ten because it needs more granular policies.

How are customer service and support?

The first level of support is not good but the higher levels are knowledgeable and they are available 24/7.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Microsoft System Center Configuration Manager and switched to Microsoft Intune so we could better secure our personal and corporate devices.

How was the initial setup?

The initial deployment was straightforward. We need a license to join the machines to Azure and then apply the policies we create.

One person is required for deployment.

What about the implementation team?

The implementation was done in-house.

What's my experience with pricing, setup cost, and licensing?

I am satisfied with the pricing.

What other advice do I have?

I would rate Microsoft Intune a seven out of ten.

Intune has helped us consolidate vendors. The consolidation has saved us on licensing costs.

We have 100 plus customers and a team of 20 people using Microsoft Intune.

It's important that Intune's suite is integrated with Microsoft 365, and Microsoft Security for both cloud and co-managed devices.

Intune does not require maintenance but we do need to monitor the status of our devices.

I recommend trying Microsoft Intune.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer961707 - PeerSpot reviewer
Enterprise Mobility Engineer at a computer software company with 11-50 employees
MSP
Offers ease of use but needs to improve the tunnel gateway
Pros and Cons
  • "I have seen a return on investment right from the start of the tool's usage."
  • "The tool's tunnel gateway is not very good, making it an area where improvements are required."

What is our primary use case?

My company has over 7,000 devices, including mobile devices, Windows, and Mac. The tool is only used to manage my team's mobile devices.

What is most valuable?

The solution's most valuable features are its ease of use and control of the MAM and MDM policies and configuration. The tool is straightforward and easy to use, while it also integrates with Azure. It has been a good product so far.

The tool has improved the way my team works as it is a cloud-based tool, so we don't have to manage on-prem servers. We also use apps on Microsoft Office 365, which is also one of the main reasons why we use Microsoft Intune.

I use the enterprise application management features of the tool, and my experience with it has been pretty good. Microsoft tells us that there are no bug issues with the updated versions or current versions, so there are no issues in the tool.

I use Microsoft Intune's Cloud PKI, and it helps manage the complexity of certificate management in infrastructure pretty well. There are no issues with certs or updating them.

Microsoft Intune has not affected my IT productivity, but it is not a very Android-friendly tool. We have had a lot of Android issues and compatibility problems with our VPN or tunnel. The tool is not very Android-friendly.

The maintenance of the tool is a lot less now for our company.

With the day to day device management tasks, the tool has been great, and there have rarely been any issues with it.

The mobile application management policies, specifically conditional access policies and app protection policies, are good features for managing diverse mobile environments. The DLP part is very strong.

What needs improvement?

The tool's tunnel gateway is not very good, making it an area where improvements are required. I wish it weren't so Azure's security group-based tool with which you can have local accounts. More personalization should be possible in the tool. One negative about Microsoft Intune is it acts too much as one of Azure's group-based products.

For how long have I used the solution?

I have been using Microsoft Intune for half a year. I am just a customer of the solution.

What do I think about the scalability of the solution?

I think the scalability is pretty easy and a lot easier to manage since we don't have to deal with the on-premises side. We use the cloud for extra storage, so it has been great.

How are customer service and support?

My experience with the solution's technical support has been very good, but for other teams, it has not been very good. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company previously had some on-premises tools, but now it is cloud-based, so we save all the money on the network infrastructure and data centers. We don't need servers or storage, and it helps us save money.

How was the initial setup?

When it comes to the product's deployment phase, I have taken part in the mobility side. In our company, we went through a migration, so there is always a lot of planning and testing and all that goes with it. Overall, it is fairly easy to use because it is deployed on a SaaS model.

The solution is deployed using a dedicated SaaS model. I think other teams have deployed it using an on-premises model.

The solution's deployment phase took a year and a half to test and set up everything. There was a lot of stuff involved.

What was our ROI?

In our company, prior to our migration, we already had Office 365 licenses, so it saved us around 4,00,000 for around a year.

I have seen a return on investment right from the start of the tool's usage.

What's my experience with pricing, setup cost, and licensing?

I don't really know how much it costs, as my company pays for a bunch of licenses. The tool is cheaper than our company's other MDM tools.

What other advice do I have?

My company has a few of Microsoft Intune's compliance policies that have helped us with some of the issues with sync interval with the compliance that we have noticed. The sync interval or the turnaround is not as quick as our company would like it to be currently. I understand that we can't control the sync interval.

I rate the tool a seven and a half out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Cybersecurity Administrator at a consultancy with self employed
Real User
I like how the solution deploys the policies and makes them customizable
Pros and Cons
  • "I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
  • "Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days."

What is our primary use case?

We use Intune as the MDM platform, and we used to deploy some products connected to Intune. 

How has it helped my organization?

Intune has improved productivity somewhat by connecting the AD with Microsoft Defender and the MDM because we can identify the Internet server. That's the main application or port over which we can manage our infrastructure. It streamlines device management. 

What is most valuable?

I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it. 

You can connect Defender for Endpoint to Intune and assign the client to start porting detections and alerts, creating a little security operations center. The integration is easy but tricky for someone who doesn't know how to use it. Once you learn to use it, it's a powerful tool that can condense most of your administrative tasks into one place

Integration with Microsoft 365 and security is critical if you have a Microsoft infrastructure. You want all the tools to be connected and exchanging data so that when you make a change or deploy something, you can make an informed decision and log the errors. You can avoid having different types of configurations and strengthen your policies. 

We've been using what they call conditional access in which we set up policies and apply them based on certain conditions and attributes. For example, you can apply some policies to company-owned devices and a different set of policies to devices for personal use. 

What needs improvement?

Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days. 

For how long have I used the solution?

I have two years of experience with Intune

How are customer service and support?

I rate Microsoft support nine out of 10. When we raise a ticket, they respond with a solution or guidance on how to fix the problem within 24 hours. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware Workspace ONE and one other MDM. Based on my experience, I think Intune is the most robust because of how easily it can integrate with the other Microsoft tools. You won't need to deal with the process of connecting the Active Directory to Intune. Once you have your account with a subscription and a license, it will connect automatically, and you won't have a big problem with it. 

What's my experience with pricing, setup cost, and licensing?

Microsoft offers a license that lets you access all the tools. Purchasing that license will probably be the most cost-effective if you plan to implement a Microsoft-oriented infrastructure. It's cheaper than purchasing all the products separately. 

What other advice do I have?

I rate Microsoft Intune eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Expert at TechnoMS
Real User
Top 20
Inexpensive, feature-rich, and very easy to use
Pros and Cons
  • "Configuration profiles, remediation, scripts, and auto-pilot features are very good."
  • "There can be more logs. I do not have any other requirements."

What is our primary use case?

We use Intune for Windows computers, and we also have iOS phones.

How has it helped my organization?

Intune simplifies mobile application management. It is very good. Its console is perfect. I am satisfied with it.

Intune works well with Microsoft Defender. Intune brings all of our endpoint and security management tools into one place. It is very good. We can manage the firewall and other things. It is very good for the security of computers.

Intune provides full endpoint visibility and IT control across device platforms, but we need to have RBAC for the IT. We have to assign appropriate roles and manage the scope based on, for example, the country and division.

We can use Intune for computers on the cloud, and we can also use it for a hybrid setup with on-premises and cloud computers. We can use Microsoft Endpoint Configuration Manager to manage all the hybrid devices.

We have a lot of reports for data. There are reports related to Windows where we can see whether all the computers have required updates or not. We can also do an inventory of all applications on the computers. We can also do application installation across the company.

Intune works with Log Analytics for Azure. It is a tool for monitoring and analyzing log data.

We can configure Intune for compliance settings. It provides a method to know if a computer is compliant or not. We can use conditional access to allow or block connections. For example, we can set a condition where if a computer is not hybrid, we do not allow the connection to Azure or we block the Office access for that computer. We can configure a compliance setting to know if a computer is compliant or not. We can also block access if a computer, for example, is not encrypted. There are many settings that we can configure, and we can generate reports to see the compliance.

For application deployment, there are a lot of methods that we can use. We can do it from the company portal from Microsoft. It is very easy for IT to configure. We can package, for example, an SAP application in three seconds. We have the possibility to use the automatic detection rules and package our internal application. We have a lot of possibilities. We can use the applications from the store, or we can package our internal applications. I find it very rich.

It is easy to use Intune. We do not have to work with agents. We do not have issues related to agents. With SCCM, we had to use an agent, and there were certain requirements. For example, we had to use a local administrator account, whereas, with Intune, we do not need to do all this. It is all cloud. It is very simple and easy to use.

It is very easy to configure deployment policies. For example, we can deploy something just for Windows 11 and not for Windows 10. It is very rich when it comes to deployment and configuration profiles. Intune is now much better than before.

What is most valuable?

Configuration profiles, remediation, scripts, and auto-pilot features are very good.

The user experience of Intune is very good for me. The user interface and navigation are very simple and clear. It is very easy to use for managing Windows, iOS, and other environments. People at IT level one and level two will find its console very simple to use. It is very useful.

What needs improvement?

There can be more logs. I do not have any other requirements. I am very satisfied with it.

For how long have I used the solution?

I have been using Intune for six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is very scalable. I would rate it a ten out of ten for scalability. 

Our clients have a lot of users. We have 16 or 17 people working with this solution.

How are customer service and support?

I opened a lot of tickets. Their team is responsive, and they respond quickly to help users. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

For remote access, we are not using Intune, but in my previous company, we used Intune for that. It worked very well. We did not have any problems with it. For managing remote devices, we are using Bomgar.

We have a lot of departments. We are using Intune only for the production computers. For others, we use SCCM. We have a hybrid environment.

How was the initial setup?

It is a cloud solution. Its deployment took about 40 minutes.

It does require maintenance.

What's my experience with pricing, setup cost, and licensing?

It is not expensive.

What other advice do I have?

We trust Microsoft. They are a big and good company. Microsoft is working very hard on security. We do not have any problems with Microsoft.

I would recommend Intune for all companies. It is a very centralized and good solution.

I would rate Intune a ten out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PH IT Manager at Primal Cloud PH
Reseller
Reasonable price, well-integrated with Windows, and helpful for compliance
Pros and Cons
  • "The policy and compliance monitoring of devices and the software deployment are most valuable."
  • "They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part."

What is our primary use case?

We typically use Intune when we have workstations that we want to manage, but we do not want to connect to our legacy Active Directory. We use a combination of Intune and Azure Active Directory.

How has it helped my organization?

Intune is able to put together compliance and safety checks for our endpoint devices, but it is one of the protection or security solutions. We need to use other solutions as well to completely manage the security, such as Microsoft Defender or a third-party endpoint antivirus solution. Intune definitely helps with protection, but you need to make sure that you have your endpoint security software installed. Intune provides good visibility into which devices comply with your company standards and which ones do not.

Intune more or less provides full endpoint visibility and IT control across device platforms. It simplifies my work because it is easy to view which devices are compliant and which ones are not. All you have to do is establish or configure your company's device policies, and then from there, you make sure that you assign those policies to users. Intune is able to gather information about who is compliant and who is not. It saves time on security management and administration. The administrator does not have to go through all of the company devices deployed throughout the organization. It definitely saves time.

Users have a better experience because they do not have to do anything on their end. Everything is pretty much handled at the back. When they sign in to their computers, Intune kicks in, and they do not have to do anything for software deployment. It just takes a few minutes for the software on their devices to download. All the software is deployed by Intune based on their profile. It takes a few minutes. The users are happy with it because they are able to proceed to work without having to call the IT help desk to get assistance. For security and management, such as updating machines, they have control over when they can do the restart. They appreciate that their machine is being updated and looked after by the IT group. They see that policies are made personal, and they are able to seamlessly download the updates on computers.

Users' access to the company data through personal devices became more secure. It helps to segregate data from their personal devices or applications.

Intune has improved productivity. It has probably reduced the risk of security breaches by 20%. It cannot completely mitigate possible breaches in the company, but it improves the security posture for the devices being used by the users. A significant percentage of breaches rely on the users and user behavior. 

It helps us save costs, but I do not have any data. Security breaches cost a lot, and if it is able to mitigate a security breach, we have saved the cost of that breach.

What is most valuable?

The policy and compliance monitoring of devices and the software deployment are most valuable.

We have a bird's eye view of what is happening on the endpoint.

What needs improvement?

They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part.

For how long have I used the solution?

I have been using Intune since 2019.

Which solution did I use previously and why did I switch?

I have not worked with any other solution recently. 

How was the initial setup?

It is easy.

What was our ROI?

We have seen an ROI.

What's my experience with pricing, setup cost, and licensing?

It is reasonable for the features it has.

What other advice do I have?

If you are just running Windows, it is very good. It is tightly integrated with Windows. Microsoft gives Windows users quite an experience. If you decide to deploy it for Windows, it allows you to take away the old Active Directory, and just rely on Azure AD. All of the policies and other configurable items are in there to manage security on your local machines. Of course, there are some caveats between the two, but security-wise and endpoint management-wise, it takes care of Windows from authentication and onboarding to software deployment and updates. I have very good experience using Intune with my Windows machines, but for other OS, it still needs to be improved.

I would rate Intune an eight out of ten. It lacks features for managing operating systems other than Windows.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1003698 - PeerSpot reviewer
IT Director, Network and Security at a consumer goods company with 10,001+ employees
Real User
Auto-scalable, extremely stable, and requires no maintenance
Pros and Cons
  • "The main advantage is that Intune performs its intended functions effectively."
  • "The UI is not user-friendly and has room for improvement."

What is our primary use case?

One plan that we are currently testing for the near future is related to our BYOD fleet. Instead of opting for MDM, we have decided to use Microsoft Intune to manage access to our company through BYOD. Moreover, we plan to use Microsoft Intune to perform autopilot PC deployments in the near future.

We had two distinct issues we needed to resolve with Microsoft Intune for two different use cases. Firstly, for the BYOD scenario, we needed Intune to ensure a sufficient level of security while enabling users to bring their personal mobile devices. Secondly, we aimed to automate PC deployment, even when users are not connected to the network, due to the COVID pandemic and the increase in remote work. Currently, to reimage a machine, users must be on the network. Our goal is to enable them to reimage their machines from home, using autopilot.

How has it helped my organization?

We found that Microsoft Intune met our expectations for the BYOD section, and we are optimistic about its potential for PC deployment through autopilot. The main advantage is that Intune performs its intended functions effectively.

What is most valuable?

As a Microsoft 365 user, we found Microsoft Intune to be a practical choice since it was already included in the bundle. The solution was effective, so we didn't need to look for other options or invest in additional tools. Intune performed the necessary tasks efficiently, making our decision straightforward.

What needs improvement?

The UI is not user-friendly and has room for improvement.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

We have not had a single outage in the last four years. Microsoft Intune is extremely stable.

What do I think about the scalability of the solution?

Microsoft Intune is auto-scalable in the cloud.

How was the initial setup?

The initial setup was straightforward. The deployment required two people from the third party and two of our architects, one for security and one for the network.

What about the implementation team?

We used a third party and our architect for implementation.

What was our ROI?

We have seen a return on investment because we were able to quickly deploy and start using Intune.

What's my experience with pricing, setup cost, and licensing?

Intune is included in the Microsoft 365 licensing package that we have.

Which other solutions did I evaluate?

We assessed VMware and found its MDM to be promising. However, since we were already utilizing other Microsoft solutions, and Intune was capable of meeting our requirements, we did not require further evaluation of additional solutions.

What other advice do I have?

I give the solution an eight out of ten.

We have around 10,000 people in over 20 different countries whose devices are managed by Microsoft Intune.

There is no maintenance required for the solution.

I highly recommend Microsoft Intune to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.