Microsoft Intune Reviews

I primarily use Microsoft Intune for device monitoring, security, and cybersecurity. My role involves working with devices, monitoring, and enforcing security measures using Microsoft Defender, and synchronizing different security aspects. Microsoft Intune is utilized for tracking device locations, which is crucial for understanding where users are connecting from.

The most valuable features in Microsoft Intune for me are the security features, including Microsoft Defender. I use the device location tracking feature often to determine where users are connecting from. It is greatly beneficial to be able to look for devices, enroll them into groups, and apply management policies. The advanced endpoint analytics feature is effective in detecting potential threats and anomalies, allowing me to share graphical information for better communication and understanding. These capabilities have made a significant impact in my work, providing a comprehensive view of all devices and features in a single platform.

The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need. Stability could also be improved, as features tend to move, requiring additional effort to locate them again.

I've been using Microsoft Intune for six years.

I did not encounter any significant deployment issues. The process is straightforward and takes only a few hours.

Microsoft Intune is relatively stable, but I rate it a seven out of ten because features sometimes move, creating additional challenges.

Microsoft Intune is quite scalable, and I rate the scalability aspect eight to nine out of ten, with no major problems encountered.

Customer service and technical support are generally good, with an eight out of ten rating. Occasionally, it takes a while to receive responses from Microsoft, which could be improved.

Positive

I used VMware's cloud solution before Microsoft Intune, but it lacked many features. It was not user-friendly and prone to mistakes, leading me to switch.

The initial setup was easy, earning a nine out of ten for ease.

We occasionally partnered with integrators from countries like Latvia for implementation.

Using Microsoft Intune helps save on management and security costs.

Microsoft Intune is not particularly expensive, especially considering the security features. It costs approximately forty euros per user per month.

I previously evaluated VMware.

I recommend Microsoft Intune because it consolidates many features into one place, making it an efficient solution. I rate the overall solution ten out of ten.

Hybrid Cloud

Other

We are a Dutch MSP delivering modern workplace solutions for all of our clients. We create tailor-made workspace environments for them.

It helps us to transform IT environments of our customers from on-premises to the cloud, focusing on both Azure and the modern workplace.

Windows Autopatch is the most valuable because it removes the burden of patch management. Intune's user experience is pretty smooth. The endpoint analytics works well if you know how to use it as a guess. Microsoft includes a little more added value by default. It's a great source of information. 

Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions.

I have been using Intune since 2017 or 2018.

Intune's stability is good and has improved a lot over the last year.

Scalability works well. It supports organizations with 200 endpoints and those with more than 15,000 endpoints.

I rate Microsoft support eight out of 10. Customer service is pretty good, partly because we have a contract with Microsoft. Transparency is good.

Positive

We used Active Directory group policies and ConfigMgr in the traditional way. However, most of our clients are already on Microsoft 365 Business Premium or the enterprise E3 or E5 stack, so it doesn't make much sense to use solutions from different vendors.

We are a reseller.

One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot. Even with the projects around it, they still gain cost benefits in the first year.

It's cost-effective because Intune is included in the E3 and E5 licenses. It's smart because it helps Microsoft sell the license.

I rate Microsoft Intune eight out of 10. There's always room for development.

Public Cloud

Microsoft Azure

Our primary use of Microsoft Intune is for device management and improve security. Initially, it focused on management for Windows devices. However, over time, its capabilities have expanded to encompass mobile device management in general, as well as management for other platforms like iPO, Android and Mac OS devices.

To ensure our devices are manageable regardless of location, we transitioned from an on-premises device management solution to Microsoft Intune. This cloud-based approach allows us to manage devices from anywhere, eliminating the need for them to be on our company network or VPN. Intune empowers us to remotely take actions on devices, including software installation, user identification, performance checks, and even triggering a remote lock if a device is compromised.

While most of our devices are company-owned, we also manage a small number of personal devices. Regardless of location, Intune allows us to manage them all.

Intune streamlines mobile application management by offering a single pane of glass for all devices across platforms, including iOS, Android, MacOS and Windows. It integrates seamlessly with the respective app stores for each platform.

Intune is a key component of a zero-trust security architecture. With Intune, we can manage our entire device fleet from a single platform. This enables us to enforce compliance policies. Intune verifies if devices meet our organization's security standards. We can implement zero-trust access control. Non-compliant devices are blocked from accessing company resources. Secure devices are granted access. Intune helps consolidate security management. It simplifies device security by offering features like compliance checks, security posture assessments, and configuration management - all in one place. Finally, Intune reduces management overhead: Intune streamlines device management by eliminating the need for multiple tools for tasks like patching and application deployment. While it may not offer the full functionality of specialized tools, it provides a comprehensive solution for core device security and configuration needs.

Intune offers comprehensive visibility and IT control over devices across various platforms. This allows for remote management, although integration with additional solutions or configuration might be necessary in some cases. However, Intune provides a single point of control for all our devices. Key functionalities include remote device control. We can manage devices remotely and trigger various actions. As well as advanced features to locate devices, enforce data synchronization, and more. It's important to note that certain advanced functionalities, like admin-level remote control, require device approval and may not be as robust as solutions offered by competitors, such as TeamViewer. Additionally, to access features like privileged email access, privileged device management, and advanced remote assistance, additional licensing is required, resulting in increased costs.

For users, Intune offers a seamless experience. Once their devices are enrolled, they typically don't need to do anything further. This is especially true for end users. For administrators, Intune is also an easy-to-use solution. Being cloud-based, it's accessible from a web portal just like any other SaaS application. The company portal experience is straightforward. Once users understand the basics, they can easily check device compliance and install applications. Overall, the user experience is very positive. However, device enrollment might require some training. Not everyone is comfortable managing their devices themselves. Even though the enrollment process is fairly simple and intuitive, some user training and change management might be necessary, especially for mobile device management in Intune. This is because multi-factor authentication is sometimes required to enroll devices, and some users may need help understanding and completing this step.

It provides a centralized solution for viewing all our devices. It also simplifies enrollment for Windows devices. Once we enable automatic enrollment for on-premises devices or upon user sign-in to company applications, enrollment can be seamlessly done through mobile devices. The most significant benefit is undoubtedly patching. Intune automates the process of keeping devices updated with the latest Windows updates and feature updates. This significantly reduces administrative overhead. After setting up the policies, we can be confident that updates are being applied without needing to constantly monitor them. Intune also offers improved visibility into device compliance. Unlike traditional Group Policies, which may only show successful application but not actual implementation, Intune displays the real-time status of enforced policies on each device. This allows us to see if features like BitLocker encryption or security restrictions are truly active, providing greater confidence in our device security posture. In essence, Intune offers a significant improvement in terms of device visibility and configuration management.

Intune's device compliance policies offer organizations valuable visibility into device settings. This includes essential requirements like BitLocker password complexity and minimum Windows or OS versions. Additionally, these policies allow for the deployment of custom compliance settings. This lets us measure compliance against any specific criteria. For example, one of my clients uses Intune to verify if CrowdStrike is running on the required version and if devices have downloaded the latest updates. By ensuring compliance, we can be confident that devices are secure against the latest vulnerabilities and security risks. This provides an extra layer of assurance. When used in conjunction with conditional access, Intune can block non-compliant devices. This guarantees that only compliant devices can access our organization's resources and applications. From a security standpoint, this offers significant peace of mind.

Application deployment in Intune offers several features that streamline the process. These features include applicability rules. We can deploy applications only to devices that meet specific criteria, such as operating system version or name. This ensures users receive the applications they need and avoids unnecessary installations. Device filtering allows us to exclude devices that don't require the application, further optimizing deployment efficiency. While Windows Win32 applications require packaging, the process is straightforward. Although automation would be ideal, packaging becomes easier with practice. Microsoft could potentially improve Intune by allowing seamless import of SCCM application packages. This would eliminate the need for repackaging and streamline migration. Overall, Intune simplifies application deployment for administrators. Features like self-service installation through the company portal empower users and reduce administrative burden. Packaging requirements vary depending on the application type. Standard applications like Office 365 are straightforward to deploy. Additionally, Intune integrates directly with app stores for iOS and Android apps, eliminating the need for manual packaging for these platforms.

Intune excels at securing hybrid work environments and protecting data on both company-owned and BYODs. It allows for selective wiping of company data from these devices without affecting personal information. However, for data downloaded from company applications like OneDrive, additional security policies might be necessary to ensure its security on downloaded devices, especially BYODs. The good news is that Intune allows the management of BYODs, enabling the deployment of settings, configurations, and security measures to assess the device's security posture. Notably, it's very easy to deploy for BYODs with its mobile application management for iOS and Android. For securing data within applications on Windows devices, Microsoft's Windows Information Protection capabilities seem to have been replaced. There's now a category requirement, likely used to secure data accessed through the Edge browser on privileged devices. This ensures data remains secure when users access it through Edge. It's important to note that some aspects of data security on BYODs might require additional configuration to guarantee complete protection.

Microsoft security signals identify the settings configurations we need to enforce on the devices. Then, it's up to organizations to deploy those settings or configurations. So, it's a good thing. It helps us understand what additional security we need to enable on the devices. Microsoft signals do help us do that, but it may not be enough. We might have various other compliance requirements that not everything would be covered under Microsoft signals, I believe.

Intune's endpoint privilege management is a valuable feature. It allows granting privileges to specific applications instead of giving local admin rights to users or entire devices. This can improve security by minimizing the attack surface. While EPM requires an additional license, it's a worthwhile consideration for many organizations. I've experimented with it in a lab setting, but we haven't deployed it for production use yet.

It has significantly boosted our IT department's productivity by automating many tasks. For instance, we no longer need to create custom images with Autopilot; we can simply deploy application settings configurations. Additionally, Intune seamlessly handles Windows updates and feature updates once they're configured. It's a set-and-forget system. Application deployment is also significantly simplified, saving admins valuable time. Overall, Intune improves IT productivity and empowers users with self-service features. Once trained, users can handle tasks like application installation, device compliance checks, and remediation actions for non-compliant devices.

While Intune isn't designed to identify security breaches directly like Defender does, it plays a crucial role in minimizing our attack surface. This is achieved by deploying the latest updates, configurations, and endpoint security policies. In my experience, Intune has significantly improved our overall security posture by reducing vulnerabilities, but it's not a replacement for breach detection tools.

Intune helps save costs by consolidating multiple endpoint management solutions. For instance, we might have separate solutions for iOS devices, Android devices, and Mac devices. By bringing everything together into a single solution with Intune, we can save on both platform licensing costs and administrative costs. Additionally, Intune reduces the need for additional per-device licensing fees that may have been incurred with separate solutions.

The user interface is well-designed and easy to navigate. It has a simple and well-structured layout, which makes it a pleasure to use. I'm very happy with the overall experience of the Intune portal. They also seem to be continuously improving it, with updates made on a monthly basis.

It streamlined our mobile device management by allowing us to manage both iOS and Windows devices under a single solution. This consolidation reduced the number of consoles and overall management tools required.

The integration of Microsoft Intune with Microsoft 365 and Microsoft Defender for Cloud strengthens cloud management and support for hybrid environments. This unified approach bridges the gap between cloud-based and on-premises device management, allowing organizations to leverage existing infrastructure while transitioning to cloud solutions.

One of the biggest advantages is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass. This means we can manage all our devices from one central location.

A particular advantage is its tight integration for managing Windows devices. Since Intune is a native Microsoft product, it offers a more comprehensive and streamlined experience compared to many third-party solutions.

For mobile device management, Intune includes all the capabilities and features we'd expect from other vendors. However, it goes a step further by allowing us to secure Office 365 apps without needing full device management. This is a significant advantage when compared to other MDM solutions.

We package Win32 applications and import existing packages using solutions like SCCM or third-party tools. While Intune doesn't currently offer third-party application patching, we rely on third-party solutions for that functionality.

A new Intune feature - Enterprise App management allows to deploy Microsoft and Third party apps and keep them up to date but it incurs additional licensing costs. Ideally, this feature should be included in the base license. Similarly, the privilege endpoint management feature also requires additional licensing.

Intune would benefit from offering some core features at no extra cost. The most valuable improvement, in my experience, would be the ability to identify inactive devices through reports. Customizable reporting capabilities within Intune would simplify overall management and allow us to track device activity and inactivity more effectively.

I have been using Microsoft Intune for over 10 years.

Microsoft Intune is an extremely stable product with a small amount of glitches over the years.

I would rate the stability 10 out of 10. 

Intune is cloud-based and therefore highly scalable. I have clients with over 40,000 devices.

The quality of Microsoft's technical support varies based on the level we have. Premium support offers faster escalation for complex issues, while basic support may have longer wait times for a response. However, there's a strong online community around Microsoft Intune. Searching questions online through Google can often lead us to solutions from this community.

Neutral

I have used Jamf, Microsoft Configuration Manager, Altiris Symantec Endpoint Management Suite, and Cisco Meraki Systems Manager. Microsoft is considered a leader in endpoint management solutions. While Jamf excels in specific areas, Microsoft Intune is generally recognized as the market leader due to its comprehensive capabilities. Intune also integrates seamlessly with other solutions such as compliance checks, conditional access policies, and mobile application management. Microsoft Intune offers several advantages over competitors, providing a comprehensive suite of mobile device management capabilities.

The time it takes to implement Intune depends on two factors: the features we want to enable and the size of our organization. Enabling basic management features for common devices like iOS, Android, Mac, and Windows typically takes one to two weeks. This includes enrolling devices and setting up core functionalities. For a full Intune implementation with all its capabilities, the timeline can vary depending on the organization's size. However, simply enrolling devices and exploring basic features can be done in a couple of days.

While the step-by-step guided scenarios make the initial deployment process easier, it still requires familiarity with Intune and some experience using it.

It is available for individual purchase at a low per-device cost. However, it's also included as part of the Microsoft 365 suite license. Additionally, Intune offers various tiers with advanced features at an extra cost.

I would rate Microsoft Intune 9 out of 10.

We have around 20,000 users on Intune and 4 people who work directly with it.

Intune requires annual maintenance to renew push certificates and tokens for business managers. For Windows devices, we might also need to deploy the latest application. Additionally, it's recommended to periodically review devices that are inactive, outdated, or haven't reported to Intune for a set amount of time. While Intune offers a "set and forget" approach for initial configuration, some ongoing maintenance is necessary to ensure its smooth operation.

I recommend Microsoft Intune to others.

Public Cloud

Microsoft Azure

Microsoft Intune serves as our central platform for device management, ensuring timely patching and secure access through conditional controls.

We leverage Intune to automate device onboarding, ensure patch deployment and device compliance, and generate compliance reports. We prioritize patching devices identified as non-compliant through these reports.

Microsoft Intune has played a crucial role in enabling remote work for our facilities under our BYOD policy. It has been essential for our success.

Consolidating all our endpoint security management tools into a single platform significantly improves our IT and security operations. This streamlined approach provides us with the advantage of using only one reporting stack, and it yields synergies that surpass the capabilities of individual solutions from separate vendors.

Integrating Intune with other Microsoft services has streamlined authentication through single sign-on. We're now transitioning to passwordless authentication for enhanced security and convenience within our unified environment.

Last week, for example, someone traveling to China had their laptop stolen. Fortunately, thanks to Intune, we were able to remotely wipe the device, protecting their data.

The incident reporting and analytics tools enable us to monitor our devices' compliance status near-continuously. As licensed customs brokers subject to Department of Homeland Security inspections, this allows us to generate reports quickly and efficiently, reducing inspection time from thirty minutes to three to four minutes.

Intune gives us full visibility into our devices and IT control across all platforms. This has significantly streamlined our management process. Previously, two people in our ten-person department spent their entire time monitoring platforms and fixing issues. Now, only one person devotes 75 percent of their time to these tasks. This means we're accomplishing more with fewer people and less time overall.

It's great, but the issue with any platform like it is the delay between deploying something and it rolling out remotely. However, it's probably the best option available in terms of keeping us informed about what's happening outside our server room or hosting environment.

Microsoft Intune has been instrumental in securing our hybrid work environment and protecting data on company-owned devices (BYOD). Before Intune, if someone lost their phone, wiping it meant erasing all their personal data - photos, documents, everything. Today, with Intune, we can selectively remove only our applications and data. This allows users to recover a lost phone and restore their personal information. Intune empowers us to be more proactive, eliminating the worry of accidentally wiping a misplaced device.

Microsoft Security Signals has become an invaluable addition because it provides centralized reporting capabilities. This one-pane-of-glass view empowers us to easily communicate our security posture internally to management and externally to regulatory agencies and auditors.

I'm impressed with the Intune endpoint privilege management feature. It's allowed us to reduce even the admin team's permissions significantly. Now, they typically lack access to most things, but the system elevates their privileges just in time for them to complete specific tasks and then demotes them again afterward. This least-privilege approach has been fantastic, and the built-in integration across the entire Microsoft stack is a major advantage. It saves us the hassle of purchasing and integrating a separate solution – it's simply there and works seamlessly.

Implementing least privilege access through Endpoint Privilege Management has significantly improved our organization's attack surface. For example, our Microsoft Secure Score was around 60 percent before adopting the solution, and it's now up to 98 percent. This reduction in the attack surface has also enabled us to implement various remediation measures and establish context-based security. For instance, even if users enter the correct password and complete two-factor authentication, we can require additional authentication if they log in from an unfamiliar location, such as a new country or state. This multi-layered approach provides us with an enhanced sense of security.

Intune has helped reduce the risk of security breaches in our organization.

We had another deployment solution for Apple iOS and Mac devices. Additionally, we also managed a few Linux boxes with an unsupported management architecture. We were able to migrate all of those devices to Intune.

Intune has helped consolidate vendors. 

The integration with macOS and mobile devices specifically iOS, iPhones, and iPads was challenging in the past, requiring separate solutions and manual processes. Fortunately, now everything is streamlined into a single, unified platform.

I would like some integration with the Microsoft reporting platform Power BI.

I have been using Microsoft Intune for five years.

Microsoft Intune is stable.

The scalability is good.

We used System Center Configuration Management, and we did it all on-prem. When Covid hit we switched to Intune.

Microsoft documentation has traditionally been criticized for its complexity and search difficulty. While some improvements have been made, many users still rely on online forums and YouTube videos for basic setup and troubleshooting. As a result, the onboarding experience can feel less polished compared to competitors like Malwarebytes, which offer more hand-holding during installation and configuration. Unfortunately, navigating Microsoft products often requires independent research and trial and error, which can be a barrier for new users.

Consolidating vendors has lowered our licensing costs. However, some features included in Microsoft's Intune might be 50 percent more expensive if purchased separately from another vendor. Specifically, if we consider upgrading Azure Active Directory or Entra to the P2 level, adding Intune capabilities, and acquiring the full Intune suite, Microsoft offers a significantly lower per-user cost compared to external vendors. With Microsoft, it's just a couple of dollars per user, while external vendors typically charge $10-$14 per user for similar functionality.

I would rate the price a four out of ten with ten being the most expensive.

We evaluated several options, primarily security solutions like Malwarebytes and Sophos, which offer remote management capabilities. Ultimately, we opted for Intune.

This is a case where remote management was initially implemented as an afterthought, primarily driven by anti-phishing and anti-malware threat response needs. Subsequently, it became the sole platform for endpoint management, despite limitations in its functionality and granularity compared to solutions like Intune.

I rate Microsoft Intune an eight out of ten.

I'm conflicted about consolidating our vendors. On the one hand, it would simplify things considerably, which is appealing. However, I worry about relying solely on one supplier, preferring a layered approach with multiple vendors. Ideally, we'd maintain a multi-vendor setup, but the current complexity makes it challenging. There are currently vulnerabilities related to Microsoft's primary factor authentication, including several unpatched zero-day exploits. These represent ongoing security concerns.

It's crucial for our organization that the Intune suite integrates seamlessly with Microsoft 365 and Microsoft Security, both for cloud-based and co-managed devices. This is especially important considering the recent trend of moving data back on-premises. We believe a hybrid environment offers the best of both worlds, but many tools are cloud-only, making them incompatible with our on-premises servers or unable to manage them effectively. Thankfully, the Intune suite has addressed this gap, providing us with much-needed flexibility and functionality.

Public Cloud

Microsoft Azure

Our main use case for Microsoft Intune is to manage some devices, and we haven't switched over to all of our devices yet. We've been testing it out for the last year to see how it manages devices, mainly tablets and some laptops. It's been a good experience and I have no complaints with it. It's not as easy as maybe some other products, but it is a lot more flexible. Overall, it's a very good product.

Microsoft Intune does help me save time in terms of management of various devices. We used to have five locations, and now we have three. I don't have to go to those locations to manage the devices at those locations. I can do it remotely, which is very helpful. It saves me a lot of time and trouble that I don't have to go to those locations to manage those devices.

We are using some of the advanced endpoint analytics in Microsoft Intune. For example, I can see what software is on each machine or device. I can see its usage, device specifications, all of that. So that's a good feature of it. We haven't really had to use it too much because we've just been trying to get our feet wet and make sure we understand what's going on and what it's doing over the past year.

The features I appreciate most about Microsoft Intune include the customization, where I can set up different profiles for different types of devices and configure those devices remotely and send it out to various devices. We have tablets in several locations and we can customize those tablets to do what we want at each location because each location is a little different. That makes it very useful.

It isn't easy to use. It's very complicated, but as long as you take the time to learn it, you can do just about anything you want with your device. It depends on your technical expertise. Anybody who's been a systems admin shouldn't have any problem with it. A casual user, the accidental techie, would have a problem with it; but it's not for those scenarios.

I have used Microsoft Intune for about a year.

I assess the stability and reliability of Microsoft Intune overall as very good. It's a Microsoft product; it's stable, it works efficiently, subject to Microsoft interruptions, which we personally haven't experienced any. It's a cloud product, so you are at the mercy of the cloud.

I expect Microsoft Intune to scale very efficiently with our growing needs. I haven't had any issues adding devices or laptops at this point, and we use Active Directory or Microsoft Entra. It integrates very efficiently with that. Of course, it's a Microsoft product, so it's been helpful. I have no complaints at this point.

I would rate Microsoft's support or customer service for Microsoft Intune an eight out of ten.

Positive

Prior to adopting Microsoft Intune, we were using Miradore Mobile Device Management for our mobile phones. We're trying to consolidate everything into one solution.

The main factors that led us to consider the change to Microsoft Intune include our use of many different software to manage various things, and we're trying to consolidate our software and consolidate where we have to go to do different things.

I had no problems deploying it. For me, it was pretty simple, and we don't have a large number of devices on it yet. We've just been evaluating it for the past year or so in terms of how it works with the devices. We also have Macs, and we only put it on one Mac, which was fine. Microsoft has increased its compatibility with Macs, so that's been helpful.

We did not purchase Microsoft Intune through the AWS Marketplace; we did that through a company called Insight, and it was part of our Microsoft subscription package and Azure package. They just added it in there.

We haven't had to pay for it; there has been no investment, just in terms of my time. If you're not a nonprofit, then you're going to pay whatever Microsoft is charging for it.

It does help me save time in terms of management of various devices. I don't have to go to different locations to manage the devices at those locations. 

Because of our nonprofit status, we get things at a significant discount, so we haven't had to spend anything for Intune at this point.

We haven't had any anomalies in endpoints with Microsoft Intune as of yet, but I imagine that will come up as we expand. We are in the process of opening a new museum, so a lot of our focus is purely on that at this point.

I would rate Microsoft Intune an eight out of ten.

On-premises

I started using this solution in the summer of 2021. It was three years ago, and I remember it was to deploy new computers. I aimed to get a brand new laptop with the processing system entirely configured and ready to work with applications deployed.

I would say Autopilot is a feature I really like. It allows us to send a brand new computer directly to the user without needing to go through IT. This capability is powerful as it allows us to remove any compromised device remotely, whether it gets stolen or not. 

It's a great product to secure data, although it might be a bit more complicated with iOS devices when you're using your own device. It's nice for mobile devices, though smartphones might be less suitable compared to personal computers. This solution saves us a lot of time once it's implemented.

I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet.

I have been using the solution for three years.

Stability issues almost never happen. The worst case I experienced was when Autopilot failed a couple of times, but that's the only issue I had.

I did not use any previous solutions except Jamf for Apple devices.

The initial setup was somewhat between easy and difficult. It took about a month to learn how to use it, initially in a small environment. During the first implementation in March, I did not like all the new features as they took time.

I used it twice. The first implementation took a long time, and there were two of us the second time.

I am sharing my experience between Intune and Jamf. Regarding the user experience, I'm not sure that users realize what Intune does for them. It automates tasks so that from their perspective, things happen automatically without understanding what is being done. 

I'm not sure about the name, but I had a personal plan because I started using it without training. It took a few weeks to learn how to use it properly. For application deployment, maintaining packages for updates is necessary. I advise using a testing environment and taking the time to understand how this will impact the infrastructure before putting Intune into production. 

Overall, I would rate this product seven out of ten.

We opted for Microsoft Intune for endpoint management within our Microsoft solution bundle.

Intune unifies our endpoint and security management tools.

Managing our devices in a single solution helps our IT security operations.

The user experience is good, especially for SIS Administration.

Intune provides 90 percent visibility and IT control across device platforms.

Intune helps us secure our hybrid work.

Our information security team has been quite satisfied with our organization's security posture since deploying Intune.

Microsoft's E3 and S3 subscriptions keep us within their ecosystem and enhance our IT productivity, eliminating the need for third-party solutions.

With the implementation of Intune the risk of security breaches has been decreased.

Intune's unified platform has saved our organization money by eliminating redundant costs, like extra licenses and the need for multiple solutions for the same tasks.

Intune helped us consolidate vendors. This consolidation has improved our security posture.

It is important for us that Intune integrates with Microsoft 365 and Microsoft Security for both cloud and commonly managed devices.

Intune's unified endpoint management platform is invaluable.

Microsoft Intune is not user-friendly to manage and has room for improvement.

The detection and prevention of end-user data leaks from mobile devices can be improved.

I have been using Microsoft Intune for nine months. 

The first level of remote support is inadequate. While the E5 license grants access to advanced support, I've encountered instances where the technical support team deflects responsibility. For example, a recent issue with Microsoft not syncing properly with the cloud was attributed to Windows and redirected to another team. Due to Microsoft's overall responsibility for their products, I believe since it all falls under the umbrella of Microsoft, they should deal with it.

Positive

Once we create our tenants, the migration and synchronization of the users to the cloud services is straightforward.

We deployed the solution in phases and it took around three months to complete. Three people from our end were involved in the deployment.

Our Microsoft partner helped with the deployment.

We evaluated IBM, Ivanti, and Workspace ONE but our management decided to move away from third-party platforms to simplify and save costs.

I would rate Microsoft Intune a nine out of ten. Intune is missing a single-pane-of-glass, requiring us to jump through multiple portals to manage all our devices.

We have 3,000 users.

Microsoft Intune is a top-notch solution and I recommend it.

Hybrid Cloud

Microsoft Azure

We are managing different platforms including iOS, Android, and Windows using Microsoft Intune. We are not supporting Mac. For Mac, our organization uses JAMF Pro. 

We use Microsoft Intune for application deployment, creating compliance policies for organizational devices and BYOD devices, creating configuration profiles, managing users, and troubleshooting for end users' enrolled devices. I provide level two technical support for end users.

My favorite feature of Microsoft Intune is the dashboard. The dashboard is very simple and user-friendly. Any person, even without prior knowledge, can understand it easily by seeing the interface dashboard. Everything is available in one place. 

For example, if you go to devices, all platforms will be shown. When you select one platform, such as Windows, everything will be on the same page, including application deployment, configuration profiles, compliance policies, future updates, and enrollment types. Anyone can easily understand it when compared to the SCCM tool.

For platforms such as iOS, Android, and Windows, Microsoft Intune is very good. When it comes to Mac, everyone uses JAMF Pro for patching and upgrading. I suggest they can improve Mac-related features and platform-related features. We cannot manage servers in Microsoft Intune because it is completely cloud-based.

The main issue with Microsoft Intune is that for Windows, we can support only Windows 10 and 11 operating systems. We cannot deploy large application files. For that, our organization uses SCCM only. We also cannot manage older versions of devices from Microsoft Intune, such as Windows 7, Windows 8, and Windows 9, as it does not support them.

I have been using Microsoft Intune for the last three years.

Everything is good with Microsoft Intune. They are releasing many updates recently. Previously, we were using Company Portal for deployment. Now, they have introduced web-based enrollment. 

Without the Company Portal, a user can directly register the device by using the Outlook application. In the last two years, they have introduced many changes. The performance and everything is good with Microsoft Intune. For us, Microsoft Intune responds very well. They handle it and provide us with complete data without any issues. Follow-ups are also very good.

We mostly connect with Microsoft whenever we are unable to resolve issues. 

We can check with Microsoft subject matter experts. We log an incident and check with the Microsoft subject matter expert. Based on the priority of the incident, if we create a priority one incident, they try to get in touch within one to two hours. 

They assign one agent who connects with our architect. They try to help us with the root cause analysis of the issue. Mostly, it takes some time because they need to examine all the logs. Root cause analysis takes considerable time to find the exact solution. 

For Microsoft Intune support, I give an eight out of ten. While they are SMEs who can fix issues quickly, the cases we have raised with Microsoft take too much time, which affects end users and the organization.

Positive

One person is required for the deployment of Microsoft Intune, though it depends on the requirement.

When it comes to pricing, Microsoft Intune is very good compared to other tools such as Tanium, Ivanti, and JAMF. Those are very high-cost tools. 

Microsoft Intune is less costly when compared to them and provides many features and benefits. On a single E3 or E5 subscription, a user can enroll ten to 15 devices. A single user can enroll 15 devices. They can access company resources such as Outlook, Teams, and everything without any issues.

Copilot in Microsoft Intune was recently introduced. I am working as L2 L3 support. We are using Microsoft Copilot. We are testing Microsoft Copilot for troubleshooting issues in a non-real-time environment. We are testing it for normal cases, such as Microsoft blogs or when new issues arise for users. 

If a client asks to deploy multiple applications, then a team will be required. Our client is a US-based health sector company, and we are users of Microsoft Intune without any partners. 

I rate Microsoft Intune nine out of ten.