Microsoft Intune Reviews

We primarily use Microsoft Intune for device management and application management. It allows us to control and restrict user access, preventing data sharing and leakage. 

Additionally, we utilize it for endpoint management of Windows and Mac devices, ensuring their security and compliance.

The benefits include that it's very easy to deploy and integrate. Users actually feel satisfied and have a great experience with it.

The most valuable includes managing everything from a single console.

Integration with Mac devices requires some improvement.

I have been working with Microsoft Intune for eight years. I currently use the latest version.

It is a stable solution. I would rate the stability a nine out of ten. Sometimes we get some alerts from Microsoft Intune, but our team is responsible for managing that internally.

It is a scalable solution. Around 3,000 endpoints are being utilized in our organization. 

 Customer service and support are good.

Positive

We used VMware AirWatch. We switched because of the ease of use that we get from Intune. It's much simpler to work with.

The initial setup was very easy, not at all complex.

We have our own team that handles the deployment. Three to four people were included in the process. 

The deployment process was simple. We just enrolled devices and created the necessary policies, and that's it. It took approximately twenty to forty minutes, depending upon the use case.

Moreover, it is easy to create policies with Intune. It's not difficult at all to maintain. We have the same team taking care of the maintenance.

Just go with it. It's very simple to use. Overall, I would rate the solution a nine out of ten. 

The primary use case is to safeguard the company's data. My management wanted to categorize the applications and ensure privacy and security in terms of corporate applications versus personal applications on corporate devices. We began to prioritize B objectives in 2013 and 2014, which is why it is essential for the organization to prioritize its categorization. To accomplish all of these objectives, we embarked on a successful journey.

Since Microsoft Intune has provisioned data, application, and device security, it helped us significantly increase our security posture.

We restricted certain geographical locations with which we are not doing business, which minimized risk, and Microsoft Intune's conditional access feature helped secure our environment from a recent hacking attack originating from a specific country.

The conditional access feature in conjunction with Microsoft Endpoint Manager is a fantastic combination.

The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application. This is really helpful in controlling data breaches.

Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug.

The price of the solution has room for improvement.

I have been using the solution for almost ten years.

The solution is extremely stable.

The solution is scalable. We have 300 end users in our organization.

Prior to the COVID pandemic, the technical support was excellent, but since then there has been a marked decline in the quality of support.

Neutral

We previously used VMware Workspace ONE which is a very good solution and in some areas better than Intune, and Cisco Meraki Systems Manager. We switched to Microsoft Intune because of the better integration with Microsoft products.

The initial setup is a bit complex. Initially, we deployed for the executives of the organization. We deployed Microsoft Intune for one hundred users in the first year. After receiving positive feedback, we expanded our model and provided security for all the major executive users of our organization, protecting their data, devices, and applications. We had two administrators and six service desk screen engineers deploy the solution. In addition, our two administrators were verifying the policies and implemented the solutions on end users' devices.

The implementation was completed in-house.

Microsoft Intune is a very good solution and in time I am sure we will see a good return on investment.

Microsoft Intune is expensive.

I give the solution a seven out of ten.

There is no external maintenance, but at the device level, we must adhere to Microsoft's patches and policies and keep our devices up-to-date with the latest patches. The company portal may not allow for older versions, so we must ensure that the solution is kept up-to-date.

Microsoft Intune is a very good solution and when compared to VMware Workspace ONE, it is a strong competitor. I would not call it the topmost or leading product in this domain, however, with Microsoft's progress, I'm sure it will be a leader in a few years. On the Microsoft side, they may need to improve their support system and build releases of the solution.

I was using Intune with a customer. I had a long-term contract with a mining company, and then I moved to another organization. I am now in a different company. They all are large organizations. They are moving to the cloud, and Intune is one of the tools they are going to utilize.

In my previous job, Intune was being used for the cloud environment. We migrated fully from on-premises SCCM to cloud-only managed. We were utilizing all the benefits of Intune for cloud management, such as Windows updates, encryption, configuration, replacement of GPOs, etc. Moving away from the SCCM to Intune was a part of my previous job.

It is a modern tool. It is a cloud-based or software-as-a-service tool that gives you centralized management at one location. You have good dashboards. You have pretty much everything at a single location. You can manage different settings in one place. It is about manageability. It also gives you access from any place. It is a cloud solution, so as long as you have connectivity, you can do pretty much everything.

Intune brings all of the endpoint and security management tools into one place, but it is a lengthy process because I have been working for large organizations. They have been heavily dependent on on-premise services for years or decades, so the transition always takes time, but it is pretty successful. It is a good tool, but in security, there are dependencies, so it takes time for the transition to be successful. We have been using different security baselines and CIS or NAS methodology. It is a difficult process. Especially when you do GPO migration, not all settings are yet directly supported in Intune. Sometimes, you have to do a bit of workaround, power shell settings, and registry settings. It is tricky, but it is a key area for a successful transition.

Intune does not yet provide full endpoint visibility and IT control across device platforms. There is still a significant gap between all the systems we used on-premise and Intune. It is probably going to take time for Microsoft to fill the gap. Sometimes, you have to use third-party products, and sometimes, you have to use workarounds. It is a tricky one, but Microsoft is moving in the right direction, slowly but surely.

In terms of user experience, users do not use Intune. From the user perspective, it is about the performance and the impact, and there are some analytical tools to measure performance, reliability, etc. The built-in reporting is pretty good.

Intune affects IT productivity. From the IT operations perspective, things are much more simplified. The transition also enforces some cleanups, optimization, etc. It is definitely a great improvement for the IT organization.

Intune itself has probably not reduced the risk of security breaches, but there are many add-ons. There are many security products from Microsoft that integrate with Intune and Azure. Its reporting is great. By having the right knowledge and the right understanding, you can utilize this. There are some security baselines that you can utilize in Intune, which are coming out of the box. Microsoft is providing its own products for security, and this is probably an area we should explore.

Intune helps to save costs. As a part of the transition from on-premises to Intune, you can decommission your legacy infrastructure such as SCCM and domain controllers.

Intune has helped to consolidate vendors. It is one product, and Microsoft is trying to fill all the gaps with the add-ons. Microsoft is constantly adding functionality pretty much on a monthly basis. Utilizing a single vendor or single tool set is always good. This consolidation affects the licensing costs. When you have a single vendor, you have more options for contract negotiation, license discounts, etc.

It is very important that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. You have a single pane and the same toolset. It is always good to utilize a single product.

It is a modern desktop management tool. It is a replacement for SCCM and GPOs. When organizations are moving away from the AD to Azure AD, especially for devices, it is very useful. It is helpful for managing devices anytime and any place without requiring dependency on the local networks.

There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas. For people using SCCM, Intune seems to be very simple. It is a good thing, but sometimes, it is a bad thing. There is a significant gap, especially for large organizations in terms of functionality. Microsoft still has a lot to do.

I have been working with Intune for about 5 years. I am an endpoint management specialist. I am using it pretty much daily.

I would rate it an 8 out of 10 for stability. It is still under development, so there are issues. Sometimes, settings are not consistently applied everywhere, so they give unexpected results. It is probably because of the learning curve and also the ongoing development. Sometimes, there are bugs or some mistakes. It is a cloud environment, and sometimes, some settings are not applied. It is a matter of time. It will get fixed.

It is very scalable. It is practically unlimited.

I have been working with companies with different numbers of users and devices. In one company, there were 40,000 devices, and in another one, there were 300,000. The number of users is more than the number of devices because the companies I have been working with have different shifts, so they are sharing devices. That is why there are more users than devices. The average is 35,000.

The first and the second lines of support are quite poor. They redirect end users to publicly available documentation, which is not very useful because usually, the first thing you do is to check what is available publicly before you raise the ticket. Their support is not very good. I would rate their support a 6 out of 10.

Neutral

I have been mostly using SCCM. The move to Intune was a part of the cloud transition. Most companies are moving not only the MDM solution but all kinds of services to the cloud. Intune is just one of them. It covers one of the areas.

Its deployment and maintenance are easy. I would rate it a 9 out of 10 for both. It is generally deployed on a public cloud.

The number of people required for maintenance depends on the size of the organization. One person is never good enough because you need to consider various time zones, people going on leave, etc. 

Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations. They are not very happy. They are not willing to buy them. That is the problem. Microsoft should probably work on the strategy for pricing for the add-ons.

They probably did not evaluate other options. A lot of organizations are trying to use one vendor, and they have been using Microsoft for a long time. Intune seems to be the most complete as compared to others. I have been doing some research recently for a company, and I have been going through some Gartner reports. Intune is clearly number one in this area.

To those evaluating this solution, I would advise to be aware of the fact that this is a product that is still being developed. There are many features that are not available yet, especially as compared to a product like SCCM which has been on the market for many years. Do not expect everything to be available straight away. 

I have not used Intune much for BYO devices. The companies I have been working with do not allow that. They either provide their own hardware, such as laptops or desktops, or virtual desktops such as cloud PCs. They either have Azure virtual desktop or Windows 365, so I do not have much experience with BYO devices.

I have also not used Intune's Endpoint Privilege Management feature. It is probably a new functionality that is not free. For large organizations, it is a significant cost, so they are reluctant to go in this direction. They might use it in the future.

Because of its scalability and future-proofing, I would rate Intune a nine out of ten.

We are using it for the endpoint deployment piece.

By implementing Intune, we are trying to get everything off on-prem.

Because of the FedRAMP space and some of the pieces we are doing, such as the new policies for CMMC 2.0, we have more worries when we have anything physical. It just made sense to go for a cloud solution. Because we were already using Microsoft products and we were previously partially using Intune, it just made sense to use Intune.

Once you start getting things hosted in the cloud, rather than having to host the domain pieces yourself, they can be generally managed by Intune. One of the issues that we had when we had the hybrid or on-prem deployment set was that users would have to use a VPN to be able to change their user email or their password sets. Having to manage on-prem exchange was an issue as well. There were other things like that. As we are moving the pieces over, we are noticing a lot more availability and easier configuration of pieces for users.

Intune has helped us with compliance. We are using it for CMMC 2.0 compliance.

Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app. You can make applications and other things and have them deployed via scripts.

The user experience of Intune has been nice for other individuals from what I have seen.

A lot of security is achieved via Intune policy deployment cases. There is a baseline security set, and then a part of it was configured with some of the other things that we needed for CMMC 2.0 compliance. It is containerizing for cell phones in particular and not allowing specific connection sets. We have more cells than anything else. A lot of the users do not even need to touch a lot of the system sets that we use. We have not had any issues with user availability.

One of the things that you can do with Intune is that you can have approved app sets. As a corporation, you know that a user needs to use an application, so you can have it added to Intune Company Portal apps. You can have it pre-downloaded for the users without the need for an admin's intervention. For the apps that users could need or do need, you can either force installation or set it up for the user if they need it.

Intune certainly affects our organization's attack surface. We are utilizing DLP, domain policies, and things like that via Intune. It is nice to be able to make sure that the users can have their laptops, and there is also no need to have a VPN service for a lot of those. It makes it easier for each user's things to be isolated.

We started utilizing the app proxy service. If you have local applications that use a web URL, you can use the app proxy and have Microsoft handle the VPN connection set rather than needing a VPN yourself.

Intune has helped to reduce the risk of security breaches in our organization. Intune has saved us costs. It has helped us reduce our workloads. When doing the hybrid deployment, we have to manage our on-prem environment and have additional security for it. By moving into the cloud, we have reduced the electrical cost of the office. There is also a price difference. Hosting our own VM sets versus having them host in Azure are two different things. Doing cloud integrations with pieces is easier in Intune than on-prem. It has been a nice thing that we have been dealing with recently.

We are using it for its DM Hosting, user hosting, and end-to-end deployment as well. It is all very nice.

I would like them to stop making changes and not tell people they have already made the changes.

I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that. Tagging is still at more of an infancy set. You get a lot of false flags.

There can also be a more simplified use case for app deployment. They leverage MSIs and WIN32. I am having a more washed-out EXE process. Rather than having to build the script sets yourself, having them autogenerated script based on you uploading in a default location would be nice.

We are still in phases. It is not simple to just do a hard cutover for a lot of it.

Even though it is a Microsoft product, Microsoft does not sell or support the product directly, so you have to talk to a third-party set that is considered their partner to be able to access support. Our partner is JourneyTEAM. After utilizing billable hours with them and other pieces like that, we have been getting a lot of nice support via them. I would rate JourneyTEAM a 10 out of 10. I really enjoy working with those individuals.

We were using Symantec, and we ended up using Intune. Symantec is a nice security piece, and it does some device management. There is a domain-joined service for laptops. Intune has a similar service set. You do what is called the hardware hash join into the Microsoft Intune to have the laptop cleaned by an organization rather than turning on a VPN and connecting to a domain service for a domain controller that an organization has. A lot of that is cloudly or natively handled by Intune. Especially if you go further with the Intune hardware hash joining process, there are some script sets that were put out. You can even do hardware hash harvesting from where you are purchasing, so you can have the OEMs give you the hardware hashes to be able to input that into your cloud environment. You then know that anyone cannot just walk away with the laptop because it is still joined to your Intune base.

In terms of differences between these two solutions, there is the domain service set. Intune manages the whole domain set, and then it also integrates into the other application sets. Intune is more of a product suite set. It also does the policy and detection pieces for devices, whereas Symantec is more strictly the policy sets and security.

Intune can bring all of your endpoint and security management tools into one place. For the use case that we are doing, we are leveraging additional security software as well, so there is a little bit of everything.

We are not using it for corporate assets. We are utilizing the M365 VM license set, which is a semi-part of Intune. That is how the users are reaching some of the remote corporate resources.

I would rate Intune a 9 out of 10. It is definitely a nice product, but there are nuances to it. Especially with them coming out with and changing name schemes for a lot of the features, you have to do digging to find the whole use case, but with all the options and different use cases, there is a lot to be gained.

We are using it for software deployment. I am able to push any software within minutes. For example, if I want to install Google Chrome for all the users, I can push Google Chrome through Microsoft Intune. Within five to ten minutes, all the users will have Google Chrome. 

We also use it for device management. We can easily register a device. It is very easy. It is helpful for BYOD.

I am happy with Microsoft Intune because Windows updates are easy. There is no need for SCCM. You can push an update, and wherever a system is available, it gets updated. Windows updates are very easy with Microsoft Intune. For Windows systems, endpoint management is very easy with Microsoft Intune as compared to other technologies.

It is user-friendly, and the performance is also good. It is a convenient product.

Sometimes, updating a client policy is very difficult. This needs to be improved.

Their support also needs improvement.

I have been using Microsoft Intune for about three years.

It is very difficult to get support from Microsoft. They are not able to troubleshoot some of the issues. They have support, but it is very difficult to get support.

We were using the SCCM server. It is a Microsoft product.

It is easy. It is not difficult.

It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better.

I would recommend Microsoft Intune. It is a good product. 

I would rate Microsoft Intune a seven out of ten.

We typically use Intune when we have workstations that we want to manage, but we do not want to connect to our legacy Active Directory. We use a combination of Intune and Azure Active Directory.

Intune is able to put together compliance and safety checks for our endpoint devices, but it is one of the protection or security solutions. We need to use other solutions as well to completely manage the security, such as Microsoft Defender or a third-party endpoint antivirus solution. Intune definitely helps with protection, but you need to make sure that you have your endpoint security software installed. Intune provides good visibility into which devices comply with your company standards and which ones do not.

Intune more or less provides full endpoint visibility and IT control across device platforms. It simplifies my work because it is easy to view which devices are compliant and which ones are not. All you have to do is establish or configure your company's device policies, and then from there, you make sure that you assign those policies to users. Intune is able to gather information about who is compliant and who is not. It saves time on security management and administration. The administrator does not have to go through all of the company devices deployed throughout the organization. It definitely saves time.

Users have a better experience because they do not have to do anything on their end. Everything is pretty much handled at the back. When they sign in to their computers, Intune kicks in, and they do not have to do anything for software deployment. It just takes a few minutes for the software on their devices to download. All the software is deployed by Intune based on their profile. It takes a few minutes. The users are happy with it because they are able to proceed to work without having to call the IT help desk to get assistance. For security and management, such as updating machines, they have control over when they can do the restart. They appreciate that their machine is being updated and looked after by the IT group. They see that policies are made personal, and they are able to seamlessly download the updates on computers.

Users' access to the company data through personal devices became more secure. It helps to segregate data from their personal devices or applications.

Intune has improved productivity. It has probably reduced the risk of security breaches by 20%. It cannot completely mitigate possible breaches in the company, but it improves the security posture for the devices being used by the users. A significant percentage of breaches rely on the users and user behavior. 

It helps us save costs, but I do not have any data. Security breaches cost a lot, and if it is able to mitigate a security breach, we have saved the cost of that breach.

The policy and compliance monitoring of devices and the software deployment are most valuable.

We have a bird's eye view of what is happening on the endpoint.

They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part.

I have been using Intune since 2019.

I have not worked with any other solution recently. 

It is easy.

We have seen an ROI.

It is reasonable for the features it has.

If you are just running Windows, it is very good. It is tightly integrated with Windows. Microsoft gives Windows users quite an experience. If you decide to deploy it for Windows, it allows you to take away the old Active Directory, and just rely on Azure AD. All of the policies and other configurable items are in there to manage security on your local machines. Of course, there are some caveats between the two, but security-wise and endpoint management-wise, it takes care of Windows from authentication and onboarding to software deployment and updates. I have very good experience using Intune with my Windows machines, but for other OS, it still needs to be improved.

I would rate Intune an eight out of ten. It lacks features for managing operating systems other than Windows.

We use Intune as an educational platform. My company has about 85 users and 10 admins at one location. 

Intune saves us time and money because we buy less equipment. We can wipe our devices and reuse them on different jobs instead of buying new ones. 

Intune enables us to manage our devices from anywhere. 

Intune has limited integration with non-Microsoft solutions. It isn't suitable for iOS devices—only Windows and Android. I would also like to see improved synchronization and replication with Azure Active Directory in hybrid environments.

I have used Intune for one year. 

Intune is stable.

Intune is scalable.

I rate Microsoft's support an eight out of ten. The recommendations from the community forums are usually enough. I contact Microsoft's support when I have a significant issue. They're helpful and provide the information I need.

Positive

We also do business with Amazon, Google, and other cloud providers. 

Intune was easy to set up. Everything goes quickly once you have all the documentation. It isn't that complicated and took about four or five days in our test environment. We had to synchronize the users with the cloud environment. Once all the identities are replicated in the cloud, we started to duplicate the groups and endpoints. After this was finished, we cut the links to the on-premise installation.

We have seen a return on investment. We pay about $10,000 annually for 85 users. We save a lot on maintenance and monitoring. 

Intune's pricing model is appropriate. 

I rate Microsoft Intune a nine out of ten. 

When we develop, it's used for multiple different solutions. It could be anything, such as a portal, field services, web development, web apps, and lots of other different things.

For me, there are many strong points in the solution. Firstly, the skills are readily available. That's one of the things. There's a lot of Microsoft expertise in the market. 

Also, they've invested a lot in their software and continuously updated it. So I think those are the things that are very important to us.

There is room for improvement in integration and security as well. Those are areas that clients are always concerned about.

So, in future releases of the product, I would like to see better integration as well as enhanced security.

I have been using Microsoft Intune for seven years now. We are dealing with the latest update of Microsoft Intune. We have started working on it, and our developers and other personnel are currently getting certified for it.

It is a stable solution. I would rate the stability an eight out of ten.

I would rate the scalability an eight out of ten.

We have over a thousand endpoints using Microsoft solution.

Customer service and support are helpful and responsive.

Positive

If you've got the right skills, the initial setup is not that difficult. It is very quick to set up. It doesn't take long. 

Some customers have benefited from it.

We work with all Microsoft products,  like .NET, and a lot of development around those areas. 

Another one, Arc Systems, is a current platform that we use.

I would recommend using this solution. Overall, I would rate Microsoft Intune an eight out of ten. If they could make the integration a lot easier, it would be better.