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Mahmoud-Eldeep - PeerSpot reviewer
Technical Sales Professional (Microsoft Modern Workplace) at a tech services company with 51-200 employees
Real User
Top 20
Dec 4, 2024
Enables us to deploy applications to devices remotely without touching or interacting with the end user
Pros and Cons
  • "Microsoft Intune is very stable due to its cloud-based infrastructure and its reliability in performance."
  • "Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium."
  • "I also hope the cost of Remote Help will decrease because it's a much-needed Intune function."

What is our primary use case?

We use Microsoft Intune to manage our customers' end-user workstations. Specifically, we use it for mobile application management, managing personal phone devices for iOS and Android without enrollment, and configuring app VPN through the Intune tunnel server. We also manage Microsoft Teams for mobile application management and use it extensively for Windows devices.

How has it helped my organization?

Microsoft Intune has helped by making additional access based on corporate owned devices or managed devices, which prevents our IT admins from accessing specific organizational resources unless using these secure devices.

Intune enables us to deploy applications to devices remotely without touching or interacting with the end user. We can also configure some profiles, like Wi-Fi profiles, for specific branches without additional configuration from the end user. It's easy for end-users to adopt changes or merge branches. Also, you can predefine the applications so they automatically download when the user joins that branch.

What is most valuable?

Microsoft Intune offers features such as mobile application management and always-on VPN for Windows, which are valuable for managing customer devices and ensuring efficiency. It also aids in application deployment and configuration without requiring direct user interaction, simplifying the integration of new devices and systems.

We use endpoint analytics to analyze the user performance on their machines or  app crashes. We can also evaluate Windows startups to detect if there are some user problems or if it's their workstation performance. We can be more proactive about improving our user's work infrastructure. 

We use enterprise application management for app patching, but it needs to include more applications. Some important applications are not part of the enterprise app management, but we hope they will be added soon. We appreciate the automatic updates and discovery of installed applications and older devices. Automatic patching will help us keep the devices and applications up to date to detect newly discovered vulnerabilities. Copilot helps us generate reports about compliant devices and software installed on specific devices. We can also track the device's compliance state. 

What needs improvement?

Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium. 

Buyer's Guide
Microsoft Intune
December 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.

For how long have I used the solution?

We have used Microsoft Intune for around three years.

What do I think about the stability of the solution?

Microsoft Intune is very stable due to its cloud-based infrastructure and its reliability in performance.

What do I think about the scalability of the solution?

Microsoft Intune's cloud-based nature ensures it is highly scalable, supporting a large number of devices without performance issues.

How are customer service and support?

We do not often rely on Microsoft Support. Sometimes response times can be long, but generally, they are helpful in resolving issues.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, we used solutions like ManageEngine and Endpoint Central. We switched to Microsoft Intune to better support enterprise customers needing fully managed devices like iPads for secure environments.

How was the initial setup?

The initial setup of Microsoft Intune was straightforward, thanks to its various enrollment methods.

What about the implementation team?

We are a consulting partner, providing implementation services for Microsoft Intune.

What was our ROI?

We've seen a return on investment through enhanced security, as Intune allows access to critical systems only through corporate-owned devices, integrating well with Microsoft’s ecosystem to protect company assets.

What's my experience with pricing, setup cost, and licensing?

The default capabilities of Microsoft Intune are reasonably priced, but the Intune suite and add-ons, such as batch management and remote help, are costly, leading customers to consider third-party options.

Which other solutions did I evaluate?

Before switching to Microsoft Intune, we considered ManagerEngine. Eventually, the decision focused on Intune specifically to meet enterprise requirements.

What other advice do I have?

I rate Microsoft Intune eight out of 10. I deduct a couple of points because key features like application patching and Remote Help need to be purchased separately. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. LSP Partner
PeerSpot user
CHRISTOS-PANAGIOTOU - PeerSpot reviewer
IT Manager at a tech services company with 201-500 employees
Real User
Top 10
Aug 25, 2024
Helps to improve our data governance, security, and central management
Pros and Cons
  • "The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."
  • "Although Intune is from the same provider, its integration with other Microsoft products, like Microsoft Defender or Microsoft Purview, could be improved."

What is our primary use case?

I used Microsoft Intune for compliance policies, configuration policies, and Intune enrollment.

We implemented Microsoft Intune to manage mobile devices in bulk and enforce management policies.

Intune was deployed in a hybrid environment. Devices were initially onboarded to Azure Active Directory and then enrolled in Intune. All devices originated from a local Active Directory.

How has it helped my organization?

Intune brought all of our endpoint and security management tools into one place. 

Having our endpoint and security management tools in one place saves time, and I have most of the information in one dashboard.

From an administrative and user standpoint, Intune offers a beneficial and secure user experience.

I have had a great experience with enterprise application management for app discovery, deployment, and automatic updating because it automates all the procedures.

Intune improved our data governance, security, central management, and policy application. I realized these benefits after two to three months of seeing how Intune works.

Intune effectively secures hybrid work environments and safeguards company data, especially on BYOD devices. Through Intune, we can monitor all devices accessing company data and manage them centrally, which is crucial.

Intune affected IT productivity in our organization by governing company data, securing global data, and saving time, all through central management.

It helped our organization save 50 percent of costs by integrating Office 365 and Intune into one license. We didn't have to use third-party software for mobile device management.

Intune helped consolidate vendors. This consolidation has dramatically improved our security posture.

The vendor consolidation helped reduce our licensing costs.

The integrated capabilities of Intune within the Microsoft 365 and Microsoft Security suites are essential for managing cloud and co-managed devices. They provide a comprehensive solution under a single license, eliminating the need to install agents from third-party vendors and saving significant time and effort.

What is most valuable?

The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation. The security integration with Microsoft Defender is also valuable.

What needs improvement?

Although Intune is from the same provider, its integration with other Microsoft products, like Microsoft Defender or Microsoft Purview, could be improved. Regarding synchronization, there are occasional delays in updating a device's status. Integrating Microsoft products, such as Microsoft Purview, Microsoft Defender, and Entra, requires enhanced synchronization capabilities.

For how long have I used the solution?

I have been using Microsoft Intune for almost three years.

What do I think about the stability of the solution?

I would rate the stability of Microsoft Intune eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Microsoft Intune eight out of ten.

How was the initial setup?

Intune has too many capabilities. Deploying it is not straightforward, but it gets easier once you understand how it works.

For 200 devices, the deployment took us almost three months to complete.

What was our ROI?

In conjunction with Microsoft Defender, Intune has significantly reduced our spending on third-party endpoint security solutions. For instance, we previously used Check Point, but after implementing Intune and Defender, we discontinued using it, resulting in substantial cost savings.

What's my experience with pricing, setup cost, and licensing?

Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value.

What other advice do I have?

I would rate Microsoft Intune eight out of ten.

I would recommend Microsoft Intune to others.

Intune offers a wide array of capabilities, and even after extensive familiarity with the platform, it's difficult to fully grasp its potential. To effectively implement Intune, it's recommended to conduct thorough research, primarily through online resources, to understand specific requirements and capabilities in advance.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
December 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
Aekantak Vashistha - PeerSpot reviewer
Cloud Engineer III at a tech services company with 10,001+ employees
Real User
Top 5
Aug 8, 2024
Intune centralizes device, application, and policy management, enhancing IT efficiency and security, though some custom deployments require additional innovation.
Pros and Cons
  • "I like how Intune brings everything into one place. For example, you can set up conditional access to applications and devices inside Intune. I also like the segregation inside the Intune devices. You can segregate them by Windows, iOS, iPadOS, macOS, and Android. You can sort it by platform, so you don't need to go into the devices section."
  • "I rate Microsoft support four out of 10. Support is one area where Microsoft needs to improve a lot. I recently raised a ticket for a Microsoft Azure issue, and it took two and a half weeks for support to reply. They need to improve support across their entire catalog of products."

What is our primary use case?

You can use Intune to manage devices for any size project, from a small business to an enterprise-level project. You can manage hundreds of thousands of devices. Intune can manage on-prem and cloud services. We are working with large enterprises mostly.

How has it helped my organization?

Intune encompasses all devices, applications, and policies that can be deployed within an organization through a single portal. In the event of an outage, it simplifies the management and resolution of issues or policy adjustments. It allows for the management of security profiles, applications, and devices from one portal across any operating system platform.

Consolidating everything in one location enhances the efficiency and productivity of IT administrators. Since adopting Intune, our IT team's productivity has increased by 20 to 30 percent. Additionally, the integration of Copilot has further improved our efficiency by 5 to 10 percent.

However, there are exceptions. Certain applications cannot be deployed easily via Intune. Win32 deployment is necessary for these, which can be challenging as it demands extensive testing to release a custom package from Intune. More innovation is needed to deploy custom applications, which would greatly benefit us. For most enterprise scenarios, application deployment is relatively straightforward.

Hybrid environments call for innovation, particularly with hybrid enrollments using GPO. While most autopilot hybrid scenarios and co-management run smoothly, I have encountered issues with hybrid GPO enrollments due to their complexity.

Intune is a leading secure solution in the Indian market. It allows the creation of any conceivable security policy. With the addition of Purview and DLP modules and integration with Microsoft Defender for Endpoint, security has never been a concern, and our security posture is nearly impeccable.

Intune has also facilitated vendor consolidation. It is our primary recommendation for an MDM solution because it offers the productivity and features that would otherwise require integration of multiple solutions from other vendors. The industry is now transitioning from on-premises Intune to cloud-based management.

Intune enables the deployment of any security solution. Although it does not integrate, it allows for the deployment of a wide range of security measures.


What is most valuable?

I appreciate how Intune consolidates everything in one location. For instance, it allows the setup of conditional access for applications and devices directly within Intune. The segregation feature within Intune devices is also beneficial. Devices can be categorized by Windows, iOS, iPadOS, macOS, and Android, and sorted by platform, eliminating the need to navigate the devices section.

The app management feature has seen significant improvements. Initially, navigating the app section was quite challenging, but now, all my concerns have been addressed. It's possible to deploy or manage any application, with reports and app-protection policies accessible in the same section, which is quite convenient.

I would rate the user experience at nine out of 10. Having utilized various MDM solutions from Microsoft, Cisco, and VMware, I find Intune to be superior. We employ Microsoft Defender for Endpoint and DLP policies in Purview, along with multiple security policies such as baselines and BitLocker for encryption. This integration simplifies the administration of security features from other tools in one place.

The most sophisticated analytics we've utilized are group policy analytics. As a consultant, I often handle multiple migrations, primarily from on-premises to the cloud. Group policy analytics are particularly useful in these scenarios as we migrate on-premises policies. If Intune lacks support, we must either start anew or seek alternatives.

Copilot is beneficial as it supports various CSPs or policies. Despite extensive use, one cannot be fully versed in everything about Intune. Whenever there's confusion, Copilot is a valuable resource to clarify and ensure the feasibility of creations within Intune. Copilot assists in profile creation and assignment considerations.

My perspective on tools like Copilot is that they are artificial; the intelligence aspect is still emerging in the AI industry. Nevertheless, Copilot is a well-maintained and informed tool.


What needs improvement?

Microsoft currently restricts deployment to PowerShell or XML scripts, so it would be beneficial to support additional scripts such as command scripts, C languages, or TypeScript to enhance systematic compliance.

While the UI has been updated, it could be made more accessible. Navigating to a specific section in Intune requires multiple clicks through different areas before arriving at the intended destination, indicating the UI could benefit from further improvement.

The process of application discovery and deployment is relatively seamless. Nonetheless, there is room for enhancement in the reporting aspect. Intune still lacks comprehensive reports, and notably, its failure reporting does not succinctly communicate the full extent of an error.


For how long have I used the solution?

I have used Intune for more than six and a half years. 

What do I think about the stability of the solution?

I rate Intune 10 out of 10 for stability.

What do I think about the scalability of the solution?

With Linux and Chrome OS now supported, the scalability has reached 100 percent. Every device or endpoint operating on our OS can be enrolled in Intune. 

How are customer service and support?

I would rate Microsoft support as four out of ten. Support is an area where Microsoft could significantly improve. I had an issue with Microsoft Azure recently, and after raising a ticket, it took two and a half weeks to receive a response. There is a need for enhanced support across all their product offerings.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have utilized Cisco Meraki, VMware Workspace ONE, and Jamf for managing Apple devices. However, Intune stands out among these options because it overcomes application deployment limitations that others have. While some support only Apple or Windows devices, Intune excels in compatibility, supporting Android as well. Moreover, Intune can implement more security policies than any other MDM solution available.

How was the initial setup?

Hybrid enrollment is typically complex, yet cloud autopilot simplifies the process considerably. It's possible for anyone to grasp cloud deployment within five to ten minutes. While the most intricate enrollments, involving thousands of devices, may take two to three weeks, a cloud-based deployment can be accomplished in approximately one week.

What about the implementation team?

This was completely in-house.

What's my experience with pricing, setup cost, and licensing?

Intune is considered moderately priced. It is available as part of a bundle with Microsoft 365 E3 or E5 licenses. While the E5 licenses are somewhat costly, Intune offers some more affordable solutions.

Which other solutions did I evaluate?

Yes, we evaluated Cisco Meraki and VMware workspace One.

What other advice do I have?

I give Microsoft Intune a rating of nine out of ten. Intune stands out as one of the top solutions in the market, and its capabilities are expanding with the integration of cloud PCs, Chrome OS, and Linux systems. For any large enterprise, I endorse both Intune and Defender.

The recent CrowdStrike outage, which is the largest in IT history, affected only systems without Microsoft Defender but with CrowdStrike. This incident underscores the importance for enterprises to transition towards deploying Intune and Defender for enhanced security.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Danny Nagdev - PeerSpot reviewer
Founder at a consultancy with 1-10 employees
Real User
Top 20
Mar 28, 2024
Very helpful for managing remote devices, but it is very costly
Pros and Cons
  • "Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
  • "Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best."

What is our primary use case?

We are mainly using Microsoft Intune for the security of people who are working from home. It is being used for BYOD.

We enforce and push policies and enforce security requirements through Microsoft Intune. We also use it for deploying applications and monitoring the devices remotely.

How has it helped my organization?

Microsoft Intune has simplified our mobile application management a lot. Managing devices that are in users' homes is very tough without Microsoft Intune. Remote management is very easy because of Microsoft Intune.

For maintaining our device security, the best feature is that it works with Azure Active Directory Premium One license. There is conditional access, which is something very unique, so if a machine is compliant and Microsoft Intune is installed on it, only then users can access our Office 365 data. It is not just a feature of Microsoft Intune but also of AD P1.

Microsoft Intune brings all of our endpoint and security management tools into one place. It has made our IT and security operations easy. With a single console, we can manage our devices.

Microsoft Intune provides full endpoint visibility and IT control across device platforms.

Microsoft Intune is simple, and it does not interfere at all with users. Users do not even know that Microsoft Intune is installed on the machine.

Application deployment through Microsoft Intune has affected the IT productivity in our organization. Previously, our IT department used to take remote control of the machine using some software. They used to manually do the installation, whereas now, they can simultaneously push an application on all the machines through Microsoft Intune. That saves us a lot of time and manpower.

Microsoft Intune has been helpful for securing hybrid work and protecting data on company and BYO devices. We have deployed BitLocker policies through Microsoft Intune to ensure that the data is encrypted on those devices. We have also disabled USB pen drives and other things on remote machines.

Microsoft Intune has improved our IT productivity a lot because we have remote users. If our users were local, it would not help much, but because we have remote users across the country, it helps a lot.

The improvement in IT productivity has also saved us costs. Previously, we needed more people to do the installations, remote monitoring, and all that, whereas now, with the single console of Microsoft Intune, all these tasks are much easier. A single person can manage hundreds of computers. We need three people less now.

Microsoft Intune has helped to reduce the risk of security breaches in our organization.

Microsoft Intune has helped us to consolidate vendors. With Microsoft Intune, security management is there and mobile device management is also there. Both these things could have been from a different vendor.

Microsoft Intune integrates well with other Microsoft products. It works well with other Microsoft products. There is a seamless integration.

What is most valuable?

Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune. We previously used to do this through group policy for Active Directory, and now, we use Microsoft Intune for managing devices. This is the best thing about Microsoft Intune.

Apart from Microsoft Windows, we can do remote device management of Android and iOS devices. We can enforce security policies for Android and iOS devices.

The user interface of Microsoft Intune is good. It is easy to use.

What needs improvement?

Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best.

Their support can also be better.

For how long have I used the solution?

I have been using Microsoft Intune for the last two years.

What do I think about the stability of the solution?

It is very stable. I have not had any issues. I would rate it a 9 out of 10 for stability.

What do I think about the scalability of the solution?

It is definitely scalable. I would rate it a 9 out of 10 for scalability.

How are customer service and support?

Their response time is poor, and the resolution capability is not good. Even after having a call with their customer care, there is a 50/50 chance of them solving the problem.

I would rate their support a 6 out of 10.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not buy any similar solution previously.

How was the initial setup?

For some customers, it is a hybrid deployment, and for some customers, it is a pure cloud deployment. Our customers are medium and large enterprises. They are not small businesses.

Its deployment is of medium complexity. If it is a hybrid environment, it is fairly complex. If it is a pure cloud environment, it is easy.

The deployment duration depends on the number of users we have or the number of computers we have. For a setup with 100 users or 100 computers, it takes about two weeks. It may require some troubleshooting and tweaking.

What about the implementation team?

One person is required for its deployment.

It does not require much maintenance from our side. It is normally always up to date. Once it is set, we do not need to touch it.

What's my experience with pricing, setup cost, and licensing?

I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a 7 out of 10 for pricing.

Which other solutions did I evaluate?

We evaluated a few solutions.

What other advice do I have?

I would recommend Microsoft Intune to others. If somebody has a Microsoft environment, Microsoft Intune is definitely the best solution for managing people who are working from home or remotely. 

It is improving day by day. New features are coming up.

I would rate Microsoft Intune a 7 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Director IT and CyberSecurity at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
Aug 9, 2025
Ensures comprehensive security baseline enforcement and efficient update management across devices
Pros and Cons
  • "The main value of Microsoft Intune is better asset management from a security perspective, ensuring that the security baseline is enforced on all devices, including mobile devices."

    What is our primary use case?

    Microsoft Intune is used mainly for employee environments where we deploy patches, apply hardening on assets, and ensure compliance of assets with the internal compliance baseline.

    What is most valuable?

    The compliance view is interesting, and the facility to keep Microsoft Windows and the rest of the suite up-to-date without having any third-party software is definitely valuable. Microsoft Intune is integrated for Windows updates and related functions.

    The main value of Microsoft Intune is better asset management from a security perspective, ensuring that the security baseline is enforced on all devices, including mobile devices. It allows us to avoid manually deploying and checking the security baseline on new assets as it's enforced by Microsoft Intune by design.

    What needs improvement?

    Software or patch management solutions must be complemented with something beyond Microsoft Intune because it doesn't upgrade or manage a list of integrated packages and lacks the capacity to upgrade all kinds of software on computers. Improvement can be made by better integration with the full landscape of software lifecycle management on assets, rather than requiring a third party that connects to Microsoft Intune for deployment.

    For how long have I used the solution?

    In terms of deployment experience in the company, I have been deploying it for approximately five or six years, though I haven't been involved in administration.

    What do I think about the stability of the solution?

    The stability is very good.

    What do I think about the scalability of the solution?

    The scalability is very good, and we don't have any issues with it.

    How are customer service and support?

    The support is good, rating approximately eight or nine out of ten.

    How would you rate customer service and support?

    What's my experience with pricing, setup cost, and licensing?

    The cost depends on the package with Microsoft, but with the premium package, it's good. With the E5 license I've implemented in the past, it's all-inclusive.

    What other advice do I have?

    We don't use Copilot in Microsoft Intune. We are globally a Microsoft shop, so it's the key software we use for security, deployment, and related functions. I rate Microsoft Intune 8 out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Aug 9, 2025
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    Arvind  Kumar - PeerSpot reviewer
    Technology Specialist at a computer software company with 1,001-5,000 employees
    Real User
    Top 10
    Sep 16, 2024
    It is user-friendly, saves costs, and saves time
    Pros and Cons
    • "The automatic patch management feature in the Intune Suite is helpful."
    • "Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."

    What is our primary use case?

    We use Microsoft Intune for both application management and deployment for new users. Applications are packaged within Intune and then deployed to the end user's machines or devices, specifically targeting designated user groups.

    How has it helped my organization?

    Intune allows us to manage all our devices from one location.

    The ability to manage all our devices from a single platform has significantly enhanced our security and IT operations. Previously, we relied on multiple applications, such as Ivanti and SCCM, to manage devices and security.

    Intune is easier to use than SCCM. As a SaaS application, its services are GUI-based, simplifying its overall complexity.

    We use Intune's advanced endpoint analytics to report the number of compliant devices, apply remediation, see the reasons for non-compliance, and track the number of BYOD devices. We can integrate third-party tools like ServiceNow if we need reporting or analytics that are unavailable through Intune.

    Copilot's integration with our teams and Outlook has streamlined our workflow. It simplifies tasks like drafting emails and creating Word documents or PowerPoint presentations by providing helpful suggestions. Additionally, Copilot's independent profile allows us to reference documents from our OneDrive and seamlessly incorporate them into our emails. We can even leverage Copilot to reference Intune and integrate it into our various cloud data. Although Copilot is still in its early stages, its potential is evident. As we continue to use it, it will gather more data and refine its capabilities, offering even more features and benefits to end-users. Currently, we primarily use Copilot for drafting emails, creating presentations, and similar tasks, but its future applications are promising.

    Intune helps protect data on both corporate-owned and BYOD devices in hybrid work environments. Devices can be registered through the company portal, and Intune can restrict their access to local storage, preventing unauthorized data downloads.

    The endpoint privilege management feature helps restrict users' access. For instance, if they are accessing Outlook, they should not be able to access their local drives, preventing them from uploading or downloading anything from their corporate email. This feature enables those types of security settings.

    Intune has significantly improved our productivity. Thanks to Intune and Autopilot, tasks that previously required four to five hours of IT effort can now be completed in just one hour. This translates to a 75 percent increase in IT productivity.

    Intune has significantly reduced costs from a resource perspective. Thanks to Autopilot, scripting, and automation within Intune, a junior person can now complete tasks that previously required two engineers. This efficiency has resulted in a 50 percent cost reduction.

    Intune has allowed us to consolidate other tools, such as SCCM and Jamf, reducing the need for additional licenses.  

    What is most valuable?

    The automatic patch management feature in the Intune Suite is helpful.

    What needs improvement?

    Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices. 

    For how long have I used the solution?

    I have been using Microsoft Intune for one and a half years.

    How are customer service and support?

    The response time from technical support has increased over time. Contacting their support remains straightforward, but while we used to receive a response within one hour, it now takes three to four hours for a Microsoft engineer to respond. The quality of their response has stayed the same.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before implementing Intune, we used SCCM. We switched to Intune because of their advancements. We still use SCCM exclusively for server-related deployments, managing server-related applications, and patching. Everything for end-user devices has been moved to Intune. As for other similar tools, Jamf, which we used for iOS device management, can now be retired or decommissioned from our infrastructure since we can also manage iOS devices through Intune.

    How was the initial setup?

    The deployment of Intune is straightforward, as it's a SaaS-based application. We set up our Intune connector and Azure Active Directory or the Azure AD Connect server to synchronize objects to Azure. Once that's done, we can manage our devices through Intune.

    What other advice do I have?

    I rate Microsoft Intune nine out of ten.

    The integration of Intune Suite with Microsoft 365 and Microsoft Security is included in our E5 license, providing us with the Intune license at no additional cost. This eliminates the need to purchase a separate Intune license, saving us money and streamlining our licensing.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    MichaelSoliman - PeerSpot reviewer
    Owner at a tech services company with 1-10 employees
    Real User
    Top 5Leaderboard
    Jan 18, 2024
    Streamlines device and application management across diverse platforms, offering centralized control, security compliance, and enhancing organizational efficiency
    Pros and Cons
    • "One of the most valuable aspects of Microsoft Intune is its seamless integration with Azure Active Directory, offering capabilities akin to Group Policy Objects."
    • "Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability."

    How has it helped my organization?

    While Microsoft Intune offers centralized management and policy enforcement, it doesn't consolidate all endpoint and security management tools into a single platform. To comprehensively safeguard systems, additional solutions such as Microsoft Defender for Endpoint are necessary.

    Achieving comprehensive endpoint visibility and IT control across various device platforms is a complex task, considering the diversity and freedom inherent in different systems. However, when it comes to deploying and managing devices like tablets, mobile phones, laptops, and specialized devices in Germany, a systematic and organized approach is crucial. Particularly noteworthy is the ability to configure IoT devices, such as numerous thermostats, water control systems, or sprinkler devices. Without a solution like Intune, scaling becomes a challenging issue, especially when dealing with thousands of such devices. Therefore, the use of a system like Intune becomes imperative in addressing these scaling challenges and ensuring effective device management.

    On a scale of one to ten, I would rate my user experience with Intune as a six. The lack of intuitiveness makes it cumbersome to track and understand what needs configuration, especially when dealing with aspects like OneDrive and having to cross-reference settings across different areas of Intune.

    In the context of securing hybrid work with Intune, our experience involved a two-day effort to configure the certificate for the Conditional Access server. However, once this initial setup was completed, we successfully configured VPN access for mobile phones. Despite the initial complexity, especially for a large company, Intune delivered on its advertised promises and proved effective in fulfilling the intended security functions.

    Intune's effectiveness in securing data on company and BYOD devices is based on distributing security configuration data. While valuable, Intune has limitations, and comprehensive protection against cyber threats requires a sophisticated approach, including hybrid artificial intelligence solutions like Microsoft Defender for Endpoint. While Intune aids in system configuration, detecting and preventing attacks demands a more advanced defense strategy, comparable to sophisticated endpoint protection. Hybrid AI, with continuous human input, enhances threat evaluation, recognizing nuanced situations like suspicious timings in actions on developer endpoints.

    It positively impacted IT productivity within the organization by enabling the secure addition of thousands of mobile phones to the VPN. In this regard, it performed effectively.

    It played a crucial role in mitigating the risk of security breaches by securely distributing VPN certificates. While effective in this aspect, it's important to note that this alone is not sufficient. Endpoint security, such as developer endpoints, is analogous to having specialized tools for reading and managing complex systems.

    It significantly contributed to cost savings. Manual configuration for each mobile phone would have taken approximately an hour per device per year, amounting to three or four thousand hours annually. However, with Intune, we accomplished the task in two days for five thousand devices, equivalent to around one hundred sixty hours. This resulted in substantial efficiency, reducing the effort from an ongoing five thousand hours per year to a one-time investment of a hundred sixty hours.

    What is most valuable?

    One of the most valuable aspects of Microsoft Intune is its seamless integration with Azure Active Directory, offering capabilities akin to Group Policy Objects. This integration provides a centralized platform for managing and enforcing policies, ensuring the stability of configuration data across devices, resembling the familiar functionalities of traditional group policies in an on-premises Active Directory environment.

    In utilizing Intune's endpoint privilege management feature, I've primarily focused on configuring VPN access and certificates, although I'm not an Intune specialist. It's versatile enough for both configuring VPN access and managing large-scale IoT servers. For instance, in building management systems, especially in large structures like bank buildings, where numerous actuators are involved, configuring and securing them becomes a complex task. Intune proves valuable in this context. However, it's essential to recognize that while Intune serves as a powerful tool, relying solely on it is insufficient for comprehensive system security.

    The integration of Intune capabilities with Microsoft 365 and Microsoft Security is crucial. As mentioned earlier, securing your machine requires tools like a developer endpoint, and relying solely on Intune may not be sufficient. While Intune allows configuration and deployment of Defender for Endpoints, having a dedicated tool is essential. The unique selling point of Microsoft lies in its seamless integration, especially notable for those working with Linux systems, where Microsoft's comprehensive integration sets it apart.

    What needs improvement?

    In terms of configuration, my experience with Intune is somewhat mixed. The configuration tool appears to be scattered throughout the Intune interface, requiring frequent navigation back and forth. The web interface, while functional, isn't particularly user-friendly, leading me to find PowerShell a preferable option. However, using PowerShell involves investing time in developing scripts. The challenge lies in the complexity of navigating between profiles and MDM configurations. Multiple windows need to be open simultaneously to grasp the overall configuration landscape.

    I wish there was an improvement in the configuration process, as currently, it involves navigating through different locations with multiple windows open. Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability.

    For how long have I used the solution?

    I have been working with it for three years. 

    What do I think about the stability of the solution?

    When evaluating stability, it's essential to consider the multitude of adversarial attempts, particularly from military opponents engaging in hacking activities. Microsoft has demonstrated its capability to withstand and defend against such sophisticated attacks, setting a high standard for security.

    How are customer service and support?

    Considering the extensive number of support calls, I believe Microsoft handles them as effectively as possible. I would rate its customer service and support eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In the past, we utilized Windows services.

    What about the implementation team?

    The number of people required for deployment depends on the specific tasks at hand. For instance, implementing the VPN solution involved five individuals, including specialists for firewalls and virtualization for the server endpoint. If the focus is solely on Intune-related tasks, one expert may be sufficient. However, in typical scenarios where Intune is used for onboarding machines or mobile device management, you'll need administrators with access to the relevant machines. It functions as a collaborative administration tool, and the required personnel would depend on the number of departments involved.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario. Microsoft products inherently benefit from economies of scale and global reach, making them cost-effective.

    What other advice do I have?

    It aids in vendor consolidation; otherwise, we would have had to manually configure around three thousand mobile phones.

    It impacts the security posture positively when you are aware of what you configure and can update configurations promptly. However, as mentioned, the need for artificial intelligence in Endpoint Protection remains crucial.

    I would recommend subscribing to reputable YouTube channels that focus on Intune or related topics. Building a strong foundation and gaining practical experience is crucial to understanding the intricacies of Intune. Overall, I would rate it eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Network Manager at a university with 11-50 employees
    Real User
    Top 5Leaderboard
    Jul 15, 2025
    Manages devices effectively but has some deployment challenges
    Pros and Cons
    • "I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating."
    • "I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune."

    What is our primary use case?

    Before working with Microsoft Intune, I was not using another solution for the same needs. I decided to give it a try with Microsoft Intune because it provides me with the ability to manage devices properly.

    What is most valuable?

    I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating.

    What needs improvement?

    They should improve Microsoft Intune to make this tool better and simpler. Less development and moving things around would be beneficial. There may be room for improvement on the feature side, particularly with some integrations.

    For how long have I used the solution?

    I have been using Microsoft Intune for six months.

    What do I think about the stability of the solution?

    I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune.

    What do I think about the scalability of the solution?

    Microsoft Intune is adequately scalable for thousands of users in my environment.

    How are customer service and support?

    I have not contacted tech support yet.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    I was not using another solution before Microsoft Intune. I decided to implement it because it provides me with the ability to manage devices properly.

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Intune has reasonable costs for me.

    Which other solutions did I evaluate?

    I am currently using Sophos MDR.

    What other advice do I have?

    My user experience with Microsoft Intune is acceptable, though it can be irritating at times. It still accomplishes its intended purpose.

    My total rating for Microsoft Intune is seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Jul 15, 2025
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    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.