Head of ICT division at a energy/utilities company with 201-500 employees
Real User
Top 10
Helps us save time, is user-friendly, and enforces strong security policies.
Pros and Cons
  • "We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
  • "Intune does not provide real-time visibility."

What is our primary use case?

We use Microsoft Intune for managing mobile devices. We considered purchasing another solution but ultimately decided to leverage the tools already available within our Microsoft product portfolio.

Microsoft Intune helps us achieve better predictability and a more secure mobile device environment.

How has it helped my organization?

Intune consolidates all our endpoint management tools into a single platform. This simplifies our software footprint. We began with mobile devices and are now expanding to personal computers and beyond. While the process may seem ongoing, it reflects the continuous growth of our endpoint management needs.

Intune is user-friendly. Supporting users doesn't require a huge effort. We've even created a self-service portal and instructions to help them install and manage their devices independently. We centrally manage policies and other configurations. This approach eliminates the need for users to bring their devices to service for initial setup, even for mobile devices. It's all about centralized management. When we provide company devices, everything is managed in one place with consistent policies. Software updates are also streamlined. Compared to older Microsoft tools, Intune offers a significant improvement. Updating software and maintaining the system is much easier with Intune.

Our overall security posture is good. We have implemented all of Microsoft's recommended security baselines. As a result, we use Microsoft Defender for Endpoint to protect both our desktops and mobile devices.

Overall, Microsoft Intune has positively impacted productivity within our organization. Several routine tasks that previously required manual intervention are now automated. This includes administrative functions, monitoring processes for functionality, and even interacting with processes that previously demanded significant manual effort.

By integrating Azure Active Directory Conditional Access with Microsoft Intune, we achieved full visibility of our devices, even when disconnected from the company network. This enhanced security posture is particularly beneficial for our remote workforce.

What is most valuable?

We can securely manage both company-owned devices and personal devices enrolled in our BYOD program. Intune allows us to create different profiles with varying security settings. This enables us to enforce strong security policies while maintaining flexibility. In case of a compromised device, Intune allows us to remotely wipe it, ensuring our data remains secure.

What needs improvement?

Intune does not provide real-time visibility. Since it's an online tool, it can take a few hours for the records to update.

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For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What was our ROI?

Intune reduces the number of people needed for routine tasks, freeing them up for higher-value projects. This reallocation of resources delivers a clear return on investment.

What's my experience with pricing, setup cost, and licensing?

Our enterprise agreement includes Microsoft Intune at no additional cost. To add advanced endpoint protection, we need a separate, but relatively inexpensive plan. This makes it a much more cost-effective solution compared to buying these capabilities as separate products.

Which other solutions did I evaluate?

We considered other mobile device management solutions, such as Davenport and a VMware product, but ultimately chose to stay with Intune due to its rapid development pace.

What other advice do I have?

I would rate Microsoft Intune 8 out of 10. Microsoft Intune excels in environments with standardized devices, but organizations with a mix of models and devices may require significant manual configuration to ensure functionality.

In the past, I wouldn't have recommended Intune. However, with its integration into the Microsoft product line, it has become a valuable tool for any organization's IT portfolio.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Modern Workplace & Systems Engineer at a tech services company with 11-50 employees
Real User
Top 10
The graphical interface makes it easier to configure and deploy devices
Pros and Cons
  • "Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
  • "Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."

What is our primary use case?

Intune is our primary tool for managing our devices, including security profiles, confirmation profiles, applications, deployment, updates, etc. It manages all of our workstations but not the servers. It helps us manage and monitor devices, but we use Microsoft Defender for threat discovery and things like that. It's all within the E5 license. We also manage Android and iOS devices. 

How has it helped my organization?

Previously, they were using SCCM. It's an on-prem server, so you must maintain, update, and secure it. With Intune, you don't have to manage anything. Everything is available through a console on the web, so I think it's way better.  Enrollment and deployment are easy. 

Intune helps us protect data on the end-user computers, but we need another solution for the servers that Intune does not cover. However, we group computers and the endpoints with the security panel and connect them to Microsoft Defender. Everything reported in Defender can be customized in the Intune security section, like the security rules, local rules, firewall rules, exclusions, etc. 

Intune reduces the risk of security breaches because we follow some well-known security baselines that we translate into configuration and security profiles and apply at large. It's helpful for pushing out security stuff.

What is most valuable?

Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices. 

What needs improvement?

Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time.  

For how long have I used the solution?

I have used Intune for three years.

What do I think about the stability of the solution?

I rate Intune nine out of ten for stability. 

What do I think about the scalability of the solution?

I rate Intune eight out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used Microsoft SCCM. 

How was the initial setup?

Intune is all on the cloud. I wasn't there when they migrated. 

What was our ROI?

I would say Intune is totally worth what we pay for it because you can customize and do everything related to the configuration, security policies, monitoring, etc. 

What's my experience with pricing, setup cost, and licensing?

 Intune is included in the Microsoft E5 license.

What other advice do I have?

I rate Microsoft Intune eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Head IT Engineering at a financial services firm with 501-1,000 employees
Real User
Helpful for security, visibility, and productivity
Pros and Cons
  • "It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
  • "It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."

What is our primary use case?

We have policies that need to be enforced regarding mobile devices accessing email and the corporate intranet. We have defined them in Intune so that the devices are not able to connect to the resources that they are not supposed to connect. This is the main use case for which we are using Intune.

How has it helped my organization?

It helps with security because everybody is not cautious. For security, it is quite useful. It has had a positive impact on the organization. We have zero tolerance for cybercrime. We do not want any threat to our systems. Intune has reduced the number of security issues. It helps to ensure that the devices are compliant and can connect. It also helps with some tracking.

We understand that as an organization, we are not supposed to interfere with users' personal data. We are able to use Intune to segregate the applications. It controls what they are allowed to see on the bank network.

We have three different categories of staff, and we are able to create and enforce policies based on each category.

We have an overview of the devices in terms of security compliance and from where they are connecting with our network. We can also do root cause analysis when there is any issue. It also helps prevent data loss. If a user is doing something against the policy, it can inform the user.

We have good visibility over mobile devices and workstations. If we have any problem, we know where it is coming from.

Intune has helped with productivity. Before Intune, we were not able to give access to some remote workers because we were not able to check exactly what kind of devices they were using. We had a limited number of people who could work from home. With Intune, we are able to check the devices to allow them. If they cannot finish their work in the office, they can continue from home.

What is most valuable?

It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources.

What needs improvement?

It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch.

For how long have I used the solution?

I have been using Intune for six years.

What do I think about the stability of the solution?

It does not have any problem.

What do I think about the scalability of the solution?

It is scalable.

Which solution did I use previously and why did I switch?

We were not using any similar solution previously.

How was the initial setup?

We have it on a public cloud. We have Microsoft 365. 

It is not difficult to maintain because it is in the cloud. It is important for us that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices.

What about the implementation team?

We had a Microsoft partner for some configuration and training. We did not have any issues.

What was our ROI?

We have seen a positive return on investment, but it is hard to quantify the ROI and put a value on it. As a bank, we must protect our data, and the cost of losing the data is very high.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

I would recommend it to others. I would rate Intune a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Enterprise architect at a retailer with 10,001+ employees
Real User
Helps to manage the Microsoft apps on company-owned devices
Pros and Cons
  • "The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."
  • "Microsoft Intune needs to improve the initial login process."

What is our primary use case?

We use the solution to manage the Microsoft apps on company-owned devices. 

How has it helped my organization?

The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally. 

What is most valuable?

Microsoft Intune's most valuable feature is easy management. It also keeps our devices secure. 

What needs improvement?

Microsoft Intune needs to improve the initial login process.

For how long have I used the solution?

I have been working with the product for two years. 

What do I think about the stability of the solution?

Microsoft Intune's stability is good.

What was our ROI?

We have seen ROI with the tool's use. 

What other advice do I have?

We don't have to worry about security after deploying Microsoft Intune. We can manage the security of our data and apps on the devices by using a single authentication mode. I will use it again if I have to make a choice. I rate the product an eight out of ten. You need to consider user experience when making the choice. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director at a consultancy with 11-50 employees
Real User
Very scalable and integrates well with other Microsoft solutions
Pros and Cons
  • "Mobile device management is most valuable."
  • "We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."

What is our primary use case?

Mobile device management is the main thing for which we are using it. My role is to review the implementation.

What is most valuable?

Mobile device management is most valuable.

What needs improvement?

We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better.

For how long have I used the solution?

I've been using this solution for three and a half years.

What do I think about the stability of the solution?

It's stable. I'd rate it an eight out of ten in terms of stability.

What do I think about the scalability of the solution?

It's very scalable. I'd rate it a ten out of ten in terms of scalability.

It was deployed for an environment with multiple locations. There are about 500 end users. Our clients are mostly small-sized organizations.

How are customer service and support?

I'd rate the previous vendor with which we had the contract a ten out of ten. We now have a new vendor. They haven't yet started.

Which solution did I use previously and why did I switch?

We used BlackBerry. We switched because that was getting outdated, and it didn't have all the features that Intune has. Intune is continuously being improved because of the cloud service.

How was the initial setup?

I reviewed its implementation. It was straightforward. There were some technical difficulties in getting it started, but after we resolved them, it was easy. There were some architectural issues we had to resolve because we had legacy architecture.

What about the implementation team?

It was a consultancy service that was provided by us. There were about five people involved. One was a specialist; one was an architect. There were two different engineers having different specialties, and there was a project manager.

We have an engineer who works on the maintenance. There is a team of two engineers to manage Intune as well as Office 365.

Which other solutions did I evaluate?

There were quite a few, but this was the main solution that we looked at because Microsoft solutions integrate well with other Microsoft solutions.

What other advice do I have?

I'd advise getting rid of legacy stuff. You need to go to the new architecture and new OS. The infrastructure should be matching for the Intune implementation. Otherwise, you will have a problem. That's what we faced. We had to upgrade all our operating systems.

Overall, I'd rate Intune an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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IT-Support at commtelnetworks
Real User
Deploying VPNs and other devices to our machines is seamless
Pros and Cons
  • "We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
  • "The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."

What is our primary use case?

I use Intune to manage all the organization's PCs.

How has it helped my organization?

We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to do this through Intune.

What needs improvement?

The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose. 

For how long have I used the solution?

I have used Intune for about two years.

What do I think about the stability of the solution?

Intune is stable. 

What do I think about the scalability of the solution?

Intune is scalable.

How are customer service and support?

We purchased our licenses locally. We contact the reseller when we have support issues, and they contact Microsoft support. We've only needed to contact them once or twice. 

How was the initial setup?

Deploying Intune isn't easy, but it isn't too complicated. Someone with two or three years of experience can do it. I completed the initial installation quickly, but migration took a long time because it's a manual process. We deployed Intune in-house with only two people. 

After deployment, Intune doesn't require any maintenance. It's a cloud solution, so Microsoft is responsible for maintaining it. However, we need to handle any tenant-level configuration.

What's my experience with pricing, setup cost, and licensing?

Intune has somewhat of a monopoly. There aren't many alternatives for this kind of solution, so we have to pay what they're asking. Still, I think it's reasonable. 

Which other solutions did I evaluate?

We are primarily using Microsoft products, so our options were Google Cloud or Intune. We decided that it was better to go with Intune because the learning curve would be steeper with Google. 

What other advice do I have?

I rate Microsoft Intune eight out of 10. We have never faced any serious issues with Intune. My advice to future users is to plan before you deploy or migrate. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Specialized Engineering Manager (Digital Workplace & Unified Communications) at a comms service provider with 10,001+ employees
Real User
Comes bundled with Microsoft 365, saves money, and has a pretty easy initial setup
Pros and Cons
  • "If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good."
  • "They need to integrate more with security options."

What is our primary use case?

The solution is primarily used to manage iOS, Android, and also Windows 10 or Windows 11. It's to manage end-user devices.

What is most valuable?

The best thing about Intune for the customers is simply that it's included in the different plans of Microsoft 365. If a customer needs Office or collaboration tools, Intune is included. It's for free. If the company has another MDM, normally they are paying for it. This product is included in the license of Microsoft 365. We find that the customers, in general, want to change the solution, to move from another classical MDM to Intune due to the fact that they save money.

If you need only to load a specific profile and you don't have deep security functionalities, etc, Intune is very nice and good.

The initial setup is very simple.

What needs improvement?

If you need some restrictions or some integrations or you need integrations with security options, or if your mobile terminals are industry-special or ruggerized, bar code readers, printers attached, this might not be the best option. If your MDM has to be really specific, perhaps Intune is not the better option. You have to consider MobileIron or Workspace ONE or MaaS360 or similar.

They need to integrate more with security options. When the customers want some specific security functionality they begin to think about other platforms. 

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's pretty reliable. 

What do I think about the scalability of the solution?

Scaling is simple. It depends on the licensing. If you have licenses for that, the only thing you have to do is to continue with the enrollment of the terminals. It's very easy. You have to assign the terminals to a group of users with different restrictions or policies and that's it.

How are customer service and support?

With the CSP licenses, we as a cloud service provider, are obliged to provide services. With our service, we provide support to the licenses. When we sell licenses differently, in the LSP scheme, then we have to sell the premium service for the customers.

I don't use it directly. That said, I know the ratings of the services that we provide for our services. The only thing that I should say is that normally when we have an SLA with a customer for Microsoft, there is a specific response time that we can provide as a service provider. They do not consider that. They say, "Our service is this. This is our SLA." Then, our service level agreement is eight hours. 

Sometimes, when you offer a service level agreement with a customer, the support of the manufacturer or of the vendor is included. It's the only thing that, if you are providing services on an end-to-end basis, you have to consider. Sometimes, when you call Premier Support and you say, "Please, I need a solution before six hours," it doesn't matter for them. They say, "I have not six. I have eight, so don't call me if I'm in the eight hours."

How was the initial setup?

It's very simple to set up. To set up the terminals, it's very easy. You have a manual, and it's very easy to follow. You can configure functionalities for specific users or a specific group of users or things like that. It's great.

The time it takes to deploy depends on the number of terminals and it also depends on the number of different groups. Perhaps you have to configure the different policies for different groups. That might take longer than a straightforward setup. In an installation with, for example, 1,000 terminals, it typically takes less than a month -three weeks or so.

I don't personally handle the deployment myself, however. I offer it to clients. I'm not the one to actually do the manual work of implementing it. 

The amount of people we need to deploy a solution depends on the number of terminals that we have to manage.

Some customers configure everything at the beginning and nothing changes over time. That said, we have other customers that they are continuously asking for changes. This group of customers will likely need three people more to handle maintenance. For every 1,000 devices, you typically need one and a half full-time employees.

What was our ROI?

In terms of ROI, it depends. If you have licenses included in your plan for M365, Microsoft 365, from the very beginning, if you have to sell that, it depends on the business case that you can do. It's different if you buy a CSP or LSP license.

One kind is considered as a cost and another is considered as an investment. The LSP is an investment. 

In the products and services space, from a pay-per-use perspective, I don't see a relationship between this product and ROI. 

What's my experience with pricing, setup cost, and licensing?

There are different kinds of licenses. We sell two licenses from Microsoft, the LSP or the CSP. The service that we have with Microsoft is based on the CSP kind, so the payment is monthly, considered as an expense, not an investment o asset. It depends on if you buy a set of licenses only for Intune - which can be sold separately, or can be included in M365.

What other advice do I have?

We are gold partners with Microsoft.

I would rate the solution at a nine out of ten.

For simple installations, for simple management, perhaps Intune is fine. However, for more complex installations, it might not be enough.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: business partners
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Director - Cloud Security Services at a tech services company with 10,001+ employees
Real User
Its integration with the Microsoft ecosystem is the key benefit, but onboarding of endpoint devices is not straightforward
Pros and Cons
  • "The key benefit of Intune is its integration with the Microsoft ecosystem."
  • "Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."

What is our primary use case?

We're using it for endpoints or mobile devices. We are mainly using it for endpoints. For mobile devices, we are mainly using Workspace ONE.

What is most valuable?

The key benefit of Intune is its integration with the Microsoft ecosystem. 

What needs improvement?

Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is. 

For how long have I used the solution?

I have been using this solution for about three years. I use it on a weekly basis.

What do I think about the stability of the solution?

I didn't have any issues.

What do I think about the scalability of the solution?

It is easy to scale. Getting used to using it instead of SCCM is an interesting shift because you don't manage policies the same way. There is a difference, so the scale of that is also interesting to address.

We probably have more than a hundred users.

How are customer service and support?

Their tech support is decent. Sometimes, getting to your first contact can take a little bit longer, but after that, it's pretty good.

Which solution did I use previously and why did I switch?

Previously, we were using Workspace ONE, but it was cost-prohibitive. We moved because of Microsoft's ecosystem. It was a business decision. The integration of the systems made it easier to stay with something like Intune.

How was the initial setup?

It's not trivial, but it's okay. It's not too complicated. You do have to make sure you read your documentation, and you get an idea of what you're trying to do.

What's my experience with pricing, setup cost, and licensing?

It's reasonable. They're not giving it away, but it's reasonable.

What other advice do I have?

If you can get help from Microsoft or if you can use the fast-track process, it would definitely be worth your while.

I would rate it a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.