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Director at Blueberry Media
Real User
Top 20
Makes configuration and monitoring easy, and helps with security and compliance
Pros and Cons
  • "It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users."
  • "We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."

How has it helped my organization?

Microsoft Intune has improved our organization a lot. Previously, we had concerns about device security and compliance. We now do not have those concerns, and we also have productivity and efficiency. It enables remote work.

It is very easy for us to pull the applications for security updates. Everything is done at the backend. It is very easy for us to configure for all the users because we are currently using Microsoft E5 and E3 licenses for all the users. We have created separate groups for all the users. We have more than 7,000 users across more than 60 countries. We have created separate groups for all the countries. After the onboarding is over, we add a user to a particular group and Intune. Once we enroll a user's PC, all the applications, security updates, and other things are pulled from the back end.

It helps with security enhancement. We can remotely manage the devices. It helps with productivity. We can have reports. We can download all monthly reports and enable compliance policies. Its cost efficiency is also good.

It is integrated with Microsoft 365. Everything is integrated in terms of security and endpoint solutions. Every feature is in one space or license, which is Microsoft 365. We only need to be concerned about the license because, under Microsoft 365, they have a lot of licenses. That is the only thing we need to focus on.

It is very easy for me to monitor and configure everything. It is a one-time process. Once I have done all the work at the back end, it is very easy for me to configure everything. At times, requirements come from IT managers from some countries where they need to add some applications, policies, or VPN networks, and I take care of that from time to time. They usually come in the middle of every month.

Nowadays, more and more companies are implementing Intune for their users. I see a lot of companies moving to endpoint management. It is a good move to integrate all the systems and bring them under one roof. You do not need to look for other solutions or third-party applications. Once you have the Microsoft enterprise license, it is a one-time process. You do not need to go to all the users to install everything and do the updates. It is not necessary. It requires only a one-time configuration. It is very useful for all companies. It is very user-friendly, and it is very easy to pull the data and reports on updates and applications. Everything is possible in Intune nowadays.

Microsoft Intune is very useful for us because we do not need any extra people. It reduces the manpower required. Previously, for every country, we had to recruit more IT technicians for things like installation and user support. Nowadays, in a single window, I can do all the work in the back end. For example, in the case of a laptop theft, I can wipe the laptop remotely. It is a very useful tool.

Microsoft Intune is a cloud platform. It is integrated with Azure. It protects and checks the identity at the backend. We can also configure some extra layers of protection, such as MFA or passwordless sign-ins. We can enforce all this for all the users. Our devices are more secure.

Microsoft Intune is already integrated with all the things. We have created some alerts for all the users in the case of any unusual activity or travel activity. If they click on a malicious link, it is automatically detected. We have already configured all this in Office 365. The tickets are automatically generated in Jira. We have to verify with the IT managers of the representative countries whether these user activities are valid or not. According to that, we are taking some precautions and remediation such as blocking some users. Security-wise, it is very useful for us.

What is most valuable?

It is a one-time configuration. It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users. It is a one-time process. We do not need to spend a lot of time because all the setup is done in the initial phases. Its interface is a little bit complicated, but I know where to configure all the things in the portal. It is very easy for me. Before the user enrollment, I have a call with the IT managers of the respective countries and collect the requirements from their end. I configure all the groups accordingly. For example, we have some inbuilt applications that we need to allow for all the users. We also have some in-house applications. For every country, the policies are different. I can take care of all that.

What needs improvement?

We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

It can be improved in terms of UI, user productivity, ease of use, performance, customization, and flexibility. It has all of these capabilities, but they can be better. Reporting, analytics, and integration with third-party solutions can also be better.

For how long have I used the solution?

I have been using Microsoft Intune since 2022.

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What do I think about the stability of the solution?

It is a stable solution, but when a lot of users are facing the same issue, it can take us some time to find a solution. I would rate it a seven out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a seven out of ten for scalability.

How are customer service and support?

We have premium support. If I am not able to find a solution for an issue at my end, I raise a ticket with them. I get a response or callback according to the priority level. They try to resolve the issue as soon as possible. I have faced some challenges on Saturdays and Sundays and at night time. 

Their support is not always very fast. Sometimes, they take a day or two and they can also take one or two weeks. In a few cases, they took one month. If level 1 support is not able to resolve the issue, the ticket is moved to the next level. If level 2 is also not able to resolve the issue, they move to level 3. Their support needs some improvements.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were not using any similar solution previously. We had some software for remote access and admin control.

I have some experience with Meraki MDM. I am not very familiar with it. I worked with it only for a year. When I joined the organization, all the systems were in domains. It was very difficult to manage everything because one of the engineers had to go to the user systems and install whatever the users wanted. All the systems were protected with the administrator accounts. Nowadays, it is very easy for me to pull all the applications.

For all the updates, we are using a separate third-party tool from Qualys. It is integrated with Azure. Every month, we initiate software updates. It is mandatory for all the users, and it is automatically done. Once I pull the updates, they automatically run in the backend on every user system.

We are using a third-party solution for our servers. We have about 150 servers for application development, UAT, and production. We cannot use Intune for the servers. It is not effective for servers. That is why we are using a third-party application for servers.

How was the initial setup?

For the initial setup, we needed some help from the Microsoft team. As a new organization, we had to know all the features. We had different requirements for different countries in terms of applications and compliance.

We had a session with Microsoft, and they explained all the processes in Intune and showed us how to configure and implement everything. We had done some PoCs. We started with a few users, and after everything worked fine, we started with small groups and implemented it for them.

Its setup is easy, but we had requirements from IT managers regarding excluding some devices from the administrator level and allowing some users to directly install some applications. In such cases, we had to create separate groups for them.

It was a long process. It took me around one month for each country. I had to set up a meeting with IT managers, discuss the license part, and tell them the main advantages and disadvantages. Convincing them was a bit difficult because their systems were connected with domains. Different users required different permissions. We cannot give global admin permissions to all IT managers. 

What about the implementation team?

We are a team of 20 people. We are the ones dealing with the global admin access. We take care of many things. For example, for application configuration or policy configuration, people need to raise a ticket with us. We schedule a meeting and take the requirements from them. We accordingly make the changes.

We also have an operations and infrastructure team. Our company is a logistics and shipping company. Here in Dubai, I am working in the global hub. It is the group IT hub. We are developing all the on-premises applications here. We have more than 20 in-house applications.

In terms of maintenance, I have not got any feedback. It is working very smoothly so far. I have not faced any challenges.

What was our ROI?

We have saved resources and time. We do not need that much manpower and time. It is a very effective solution.

What's my experience with pricing, setup cost, and licensing?

It is expensive. The cost depends on the license that we choose.

The enterprise license is expensive. It is recommended only if the organization has the budget. It is not recommended for all companies because of the licensing part.

What other advice do I have?

We ensure that the selected solution integrates smoothly within our IT infrastructure, including Active Directory, Azure AD, cloud platforms, and network equipment. Compatibility and integration are the key factors in achieving seamless deployment and operational efficiency. We also need to consider the security and compliance requirements and plan for scalability and future growth.

We just started using Microsoft Copilot in Intune. We have some testing going on. We assigned the license to some of our help desk IDs. We are using it for some meetings and documentation purposes. It will automatically capture the key points when we are in the meeting. We have tested only a few features in Copilot. We need to explore it more.

I would recommend Microsoft Intune. It is a very useful product. It is very helpful to monitor the devices and implement compliance policies. You can also get monthly reports and alerts about user activities. Security-wise and configuration-wise, it is a very useful product.

I would rate Microsoft Intune an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior DevOps Engineer at o9
Real User
Is user-friendly, requires minimal administration, and helps secure our devices and data
Pros and Cons
  • "The most valuable feature of Intune is the user-friendly portal for end users."
  • "One drawback of Intune is that we cannot find devices based on a user's region or location."

What is our primary use case?

We use Microsoft Intune to deploy applications, check Autopilot status, and deploy Autopilot applications. We also use it to manage user profiles, assess compliance, and define compliance and configuration profiles, among other Intune configurations.

We implemented Intune to improve our compliance.

How has it helped my organization?

Intune consolidates all our endpoint and security management tools into a single platform. Intune allows us to securely manage Windows, macOS, iOS, Linux, and Android devices, both corporate-owned and personally owned, in one centralized location.

The user-friendly enterprise application management system allows easy app discovery, deployment, and automatic updates without IT assistance.

Microsoft Intune Suite is a great tool for MDM.

We use Copilot whenever we encounter difficulties or receive error messages while working on a solution.

Copilot is beneficial for environmental protection as it assists in finding solutions by providing necessary information.

Copilot helped simplify our IT and security operations overall.

Microsoft Intune has significantly improved how we manage our devices, applications, and security regulations.

Intune enables us to easily manage and secure hybrid work environments, safeguarding company and personal device data.

Intune's endpoint privilege management improves user productivity because we can create temporary privileged accounts.

Endpoint privilege management, through its implementation of least privileged access, helps to reduce our organization's attack surface by limiting potential vulnerabilities related to security and authentication.

Intune has improved our IT productivity. Auto patching has freed up their time because it requires no administrative support.

Microsoft Intune has helped save us costs by consolidating multiple tools into Intune.

Microsoft Intune Suite's integration with Microsoft 365 and Microsoft Security is great for both cloud and co-managed devices because we can use it to form a single dashboard for enabling and managing licenses and creating accounts. 

What is most valuable?

The most valuable feature of Intune is the user-friendly portal for end users.

What needs improvement?

One drawback of Intune is that we cannot find devices based on a user's region or location. As a global organization, having this ability would be helpful.

For how long have I used the solution?

I have been using Microsoft Intune for four years.

What do I think about the stability of the solution?

Intune is stable. We have not encountered any downtime.

What do I think about the scalability of the solution?

Intune scales to our needs.

How are customer service and support?

The prolonged response time from technical support for Intune is unacceptable, as this tool is critical to our organization's operations.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously utilized Microsoft System Center Configuration Manager but transitioned to Intune due to its advanced capabilities and cloud-based architecture, enabling centralized management and accessibility.

What was our ROI?

Intune reduces the need for administrators, resulting in time and cost savings by eliminating the on-premises hardware and personnel.

What other advice do I have?

I would rate Microsoft Intune eight out of ten.

We manage over 5,000 devices using Intune, which requires a team of two to three people for maintenance.

Microsoft Intune is a good tool for large organizations. I recommend using the trial version and conducting a POC.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
July 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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Senior Infrastructure Officer at a financial services firm with 501-1,000 employees
Real User
We can consolidate our endpoints and security and manage it all from one place
Pros and Cons
  • "Our bank's most valuable Intune features are centered around the dedicated device concept."
  • "I want more secure, reliable, and efficient security policies."

What is our primary use case?

I am working with a bank to configure backups for auto-billing devices. We have Samsung tablets used in branches with only customer accounts, where customers open accounts using these dedicated devices. We create custom policies for these devices using Microsoft Intune across multiple domains. Some devices are auto-pilot, some are dedicated tablets, and others are hybrid Azure AD joined devices managed by Configuration Manager. We are using Microsoft Intune in three domains to manage those devices.

How has it helped my organization?

Microsoft Intune consolidates our endpoint and security management tools into a single platform. We employ specific policies for autopilot devices tailored for global and US requirements, focusing on banking and government security. To address these concerns, we've implemented policies within the bank that restrict USB and Bluetooth access through the attack surface detection feature. This restricted app concept has been applied to autopilot laptops to enhance their security posture by blocking USB devices and preventing unauthorized research build-up.

User experience is generally good when using open internet devices like 3G, 4G, or 5G, as banks often use restricted internet connections.

Intune offers rapid benefits. Any policy, deployment, or change we implement is reflected within two to three minutes for all users. This is especially valuable for managing laptops. We can quickly implement a cleanup policy if user laptops are compromised or accessed without authorization. In the worst-case scenario of a computer being stolen, we can swiftly deploy a policy to secure the device's data within a minute.

It offers rapid policy, deployment, and change implementation, with effects visible to users within minutes. Devices managed by SCCM can also benefit from Intune workloads and policies, providing a unified management approach. Intune and SCCM work together to address security concerns for hybrid Azure AD joined devices. Attack surface reduction policies can be implemented through either platform to protect devices from threats. Intune manages SCCM-enrolled and Intune-managed devices, offering comprehensive security and management capabilities.

Intune has enhanced the productivity of our IT department. We can now establish Active Directory-related policies for public auto-enrollment devices in remote areas like Karachi and Islamabad. Not confined to specific cities, these devices can be managed through autopilot with AD-related policies created on Microsoft Intune. However, these devices are not always on-demand, so we track them using autopilot policies and create eighty policy replicas for each device. This approach is highly effective for managing our large-scale operations, as users often face challenges like requiring USB access while working remotely. We specifically tailor policies for our hundred audit users, who move frequently between locations.

What is most valuable?

Our bank's most valuable Intune features are centered around the dedicated device concept. We've implemented policies for tabs used by branch employees during account openings and deployed custom policies and applications on these devices using our Rapid Account Opening application. This dedicated device approach and tailored Intune features have yielded excellent results.

What needs improvement?

Microsoft Intune needs to improve its security policies. I want more secure, reliable, and efficient security policies.

For how long have I used the solution?

I have been using Microsoft Intune for five years.

How are customer service and support?

We have Microsoft Premium, which entitles us to Microsoft engineer support specifically for Intune. They respond very quickly. When we open a case on Microsoft and select a severity level, we always choose 'A' because we have a production environment. The engineers connect with us within 15 minutes and are highly capable.

We have upgraded support with Microsoft engineers and direct connections with some of them. When we encounter issues related to Microsoft Intune, we directly contact these highly skilled engineers for immediate assistance. They collaborate with us to resolve problems and always require ticket creation to meet our KPIs. We open and close these tickets accordingly. While we manage a significant volume of tickets, our direct relationship with Microsoft engineers ensures efficient issue resolution and support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In my previous role, I used IBM MaaS360. Microsoft Intune surpasses MaaS360 with its broader feature set, increased flexibility, and seamless integration with other Microsoft products like Entra for XDR and QRadar. Additionally, Intune offers a more user-friendly experience.

How was the initial setup?

The deployment time for Intune depends on the number of users. For example, an organization with 15 users can take 15 days to deploy. Organizations also using Active Directory and Office 365 Premium require additional deployments so that the total deployment time can reach 25 days.

Intune deployment is straightforward and has a stable internet connection. Given our appropriate EMS E3 and F3 licenses, we anticipate no significant challenges as long as our internet connection remains reliable.

What other advice do I have?

I would rate Microsoft Intune nine out of ten.

After the deployment, Intune requires no maintenance. As long as the internet connection is stable, Intune can ensure all policies work as intended.

Microsoft Intune is the future. Using Intune, we can access other Microsoft tools like XDR through one portal. Pre-COVID users working remotely had to manage laptops not connected by a domain, and now all the devices and policies are managed through Intune.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
App Admin at a tech vendor with 10,001+ employees
Real User
Top 20
Improves productivity and security management through centralization
Pros and Cons
  • "The interface is user-friendly, and the reporting tool works in real-time."
  • "Microsoft Intune is far more efficient and faster than MECM."
  • "There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."
  • "There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."

What is our primary use case?

My use case for Microsoft Intune is to deploy applications and enroll devices, pushing the apps to the devices.

How has it helped my organization?

Microsoft Intune brings all of our endpoint and security management tools into one place.

The integration of Microsoft Intune with Microsoft 365 and Microsoft security for cloud and co-managed devices is flawless.

Microsoft Intune works smoothly for discovery, deployment, and automatic updates.

Microsoft Intune helps simplify our IT and security operations as it takes less time, and it's easier to use than SCCM.

Microsoft Intune is flawless for securing hybrid work and protecting data on company and BYO devices.

We are using Microsoft Intune's endpoint privilege management feature. For enforcing least privilege access with Microsoft Intune, we use Entra ID. It restricts unauthorized access, requiring roles to be activated to proceed with necessary tasks, enhancing security.

Microsoft Intune has positively affected my IT productivity, as the decisions made at the enterprise level show it to be a more efficient way than SCCM.

What is most valuable?

In Microsoft Intune, everything is great. The interface is user-friendly, and the reporting tool works in real-time. Uploading the content is fine as well.

What needs improvement?

There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time.

For how long have I used the solution?

I have been using Microsoft Intune for more than one and a half years.

What do I think about the stability of the solution?

We have not experienced any issues. I would rate the stability of Microsoft Intune a nine out of ten. 

What do I think about the scalability of the solution?

We have approximately 90,000 devices in our organization. We have multiple locations across various regions of the world. In our IT team, there are about ten people working with Intune, with plans to add more.

How are customer service and support?

I would rate the technical support for Microsoft Intune an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we were using MECM. The reason for the switch to Microsoft Intune is that the organization I work for has migrated to Intune. Microsoft Intune is far more efficient and faster than MECM. The deployment would take a lot of time in MECM; Intune is quite faster.

We are still using SCCM for cloud PKI as it hasn't been migrated.

How was the initial setup?

Deploying Microsoft Intune in the cloud was complex as the previous work needed to be deleted and recreated, which wasted time.

What was our ROI?

Microsoft Intune saves about 10% to 15% of time. For example, deploying a 2 to 3 GB application at an enterprise level typically takes around one hour to one and a half hours, but with Microsoft Intune deployment, it gets completed in 30 to 40 minutes.

Microsoft Intune saves us around 10% to 15% in resources.

What other advice do I have?

We are using Microsoft Copilot in Intune as an AI tool; it doesn't protect much, but it is handy for our users.

I would recommend Microsoft Intune to other users, especially those using MECM or SCCM, because Microsoft is ending support for older solutions.

Overall, I would rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Muhammad Shahbaz - PeerSpot reviewer
Desktop Support Engineer at a financial services firm with 51-200 employees
Real User
Top 20
Streamlined user management that's user-friendly with enhanced administration
Pros and Cons
  • "I particularly appreciate the administration and security features, which can be deployed easily."
  • "I particularly appreciate the administration and security features, which can be deployed easily."
  • "The security aspect could be more effective."
  • "The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."

What is our primary use case?

I am using Microsoft Intune at my site, where my company, we have 450 clients, and we manage their accounts using Microsoft Intune. I have credentials from the company, and I'm managing them using these credentials. Under my supervision, there are one hundred and fifty devices.

How has it helped my organization?

Using Microsoft Intune, it has streamlined the process from manual to automated for managing users, applications, and data. This simplification allows us to handle everything from a single interface, eliminating the need for manual, one-by-one handling. This change has been significantly beneficial.

What is most valuable?

I particularly appreciate the administration and security features, which can be deployed easily. 

They are user-friendly, easy to understand, and convenient for managing user accounts. Deploying company policies for users is very efficient, and we can easily administer tasks, which is a positive aspect of Microsoft Intune. 

It's quite convenient and easy to manage, allowing us to handle multiple users and their applications without putting in much effort. This has improved our user management by enabling us to do so from one point, reducing the need for previous multiple software.

What needs improvement?

The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

I would rate the stability of Microsoft Intune around seven and a half out of ten. While generally reliable, there are instances like the global incident with Microsoft where some time was required to resolve the issue.

What do I think about the scalability of the solution?

I would rate the scalability as eight out of ten. Microsoft Intune effectively handles scaling as required by our organization.

How are customer service and support?

I would give an eight out of ten for customer service. Microsoft support is generally helpful, although there was a delay during a significant incident affecting many clients.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using six different applications to manage data, policies, and users. Microsoft Intune has consolidated these into one platform, which is more effective, saves time and cost, and requires less storage.

How was the initial setup?

The initial setup was fairly straightforward. It required staff training and a transition period of about 45 days to move from previous applications to Microsoft Intune.

What's my experience with pricing, setup cost, and licensing?

I cannot provide specific details on costs or pricing since I do not directly deal with that aspect, however, the organization is satisfied with the pricing.

What other advice do I have?

I would recommend Microsoft Intune because it's an all-in-one solution that simplifies task management across organizations. 

For overall value, I would rate it eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Ted Mbugua - PeerSpot reviewer
Security Manager at CRAG
Real User
Top 20
Helps improve visibility, control, and ease of management
Pros and Cons
  • "The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates."
  • "Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use."

What is our primary use case?

Our customers primarily use Microsoft Intune for core management tasks, often in conjunction with System Center Configuration Manager, especially for Apache-related matters. Intune is also crucial for mobile device management, policy deployment, and ensuring robust security, particularly when activating and deploying security features like Defender to endpoints.

Some of our customers implemented Microsoft Intune because of integration issues and old legacy operating systems.

We use Intune in on-premises, cloud, and hybrid environments.

How has it helped my organization?

Intune brings all of the endpoint and security management tools into one place. They have also integrated it with non-Microsoft operating systems, which is a huge plus.

Consolidating endpoint and security management tools into a single platform offers significant benefits for our IT and security operations teams. With centralized visibility, they can gain better control over their systems, identify potential vulnerabilities, and take proactive measures to protect customer data. This enhanced oversight empowers them to address security gaps effectively and ensure a more secure environment.

From the user perspective, the Intune experience is exceptional for those familiar with it. However, for those still learning the technology, it suggests that Intune is user-friendly and straightforward to comprehend.

Intune offers administrators enhanced visibility, control, and ease of management. Patching and updating devices is streamlined, while end users benefit from simplified onboarding, intuitive usage, and robust security features like conditional access.

Intune is essential for safeguarding data on company and BYOD devices, especially in hybrid environments.

Intune significantly enhances IT productivity within our customers' organizations. Before Intune, administrators often struggled with visibility and management, particularly for mobile devices and laptops. They wasted time searching for assets and deploying numerous tools to achieve visibility and enforce management policies. Intune streamlines this process by eliminating the need for hundreds of agents. Simply implementing Intune provides the necessary visibility and management capabilities.

Intune offers significant cost savings. By comparing its licensing model to third-party solutions, we can easily see the return on investment in terms of reduced business expenses. Intune can help businesses save between 35 and 45 percent.

Intune simplifies vendor management by providing visibility into end-of-life dates for most hardware, especially laptops. This makes it easier for administrators to monitor the support status of both software and hardware. By tracking updates and end-of-life information from various vendors, administrators can easily view this data in a consolidated summary.

Before implementing Intune, their security posture was significantly lacking, with most organizations scoring below 20 percent. However, after Intune deployment, especially for banks, compliance became a crucial factor. Intune’s recommendations on improving security scores, particularly Secure Scores, have been instrumental in boosting their ratings to between 75 and 85 percent.

The consolidation has impacted licensing costs due to centralized oversight and dashboards. This raises questions about whether we should continue with the current approach or explore alternative options like Microsoft or a more standardized solution. There is a significant cost advantage to vendor consolidation and visibility.

What is most valuable?

The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates. Intune has proven to be a game-changer for me in this regard.

What needs improvement?

Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use. To improve this, more demonstrations and technical sessions would be helpful.

If Microsoft offered a standard license trial that allowed customers to experience its capabilities, customers would be more likely to purchase Intune.

The technical support has room for improvement.

For how long have I used the solution?

I have been using Microsoft Intune for six years.

What do I think about the stability of the solution?

I've never encountered any performance problems with Intune. The largest deployment I've undertaken was for ten thousand devices, and even then, I experienced no issues with the Intune platform.

What do I think about the scalability of the solution?

Microsoft Intune is highly scalable.

How are customer service and support?

We encountered an issue once, but unfortunately, we had to seek support on our own. Therefore, Intune support is particularly challenging.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We use VMware, Citrix, and various other third-party tools for MDM. These tools include Qualys, GFI, Managed Engines, and others, each offering different functionalities and service levels.

Intune offers a more straightforward licensing process than other vendors. Additionally, its integration capabilities, especially with Microsoft products, are generally smoother and less problematic than many third-party solutions. This allows for a more direct and measurable path to success, enabling users to assess their progress even in the early stages of implementation. 

How was the initial setup?

I have been familiar with Microsoft products for some time, making the initial deployment of Intune relatively straightforward. We begin with a customer immersion session, where we sit with the client to conduct a workshop. This workshop ensures they fully understand the Intune solution's capabilities and limitations. We then establish clear objectives and goals for successful deployment. Our engineers work closely with the customer on-site, deploying the solution and training designated champions to assist user adoption. Following this, we provide comprehensive training and a transition period for the entire organization.

The number of users in an organization determines the number of people needed for a deployment. For organizations with fewer than 500 users, a team of five to six people would suffice. However, organizations with more than 1000 users may require a team of ten.

What other advice do I have?

I would rate Microsoft Intune eight out of ten.

Intune's low maintenance requirements make it a valuable asset for our clients. Once implemented, Intune typically requires minimal ongoing maintenance, ensuring a smooth and efficient experience.

The integration of Intune's capabilities with Microsoft 365 and security for both cloud and co-managed devices is crucial as we transition to the cloud. Intune's visibility into devices provides significant value, and neglecting this integration would be a disadvantage for administrators as cloud-based management becomes the norm. Therefore, incorporating Intune into your cloud migration and strategy is essential for effective device and mobile phone management.

I highly recommend Intune to others. Its visibility feature is imposing. With visibility comes control, and a quick demo can showcase the potential benefits. By highlighting the need for more visibility in their current setup, it's easier to convince them of Intune's value. This also simplifies discussions and makes the decision-making process smoother.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Operations Lead at a wholesaler/distributor with 10,001+ employees
Real User
It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device
Pros and Cons
  • "Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints."
  • "Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful."

What is our primary use case?

We use Intune to deploy and control applications on mobile devices and to remote patch and wipe endpoints. We also use it for various other endpoint- related operations.

How has it helped my organization?

Intune provides centralized access to the complete environment. It has helped us secure hybrid work and secure company data on hybrid devices. 

It has improved the productivity of our infrastructure and application teams as well as our end users. Intune has helped us quite a bit. I havent' calculated the ROI, so I'm not sure how much it has saved us, but it has streamlined our application process and improved application availability. 

What is most valuable?

Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints. 

From a security perspective, we apply various password patches in application control, but we use a different product. Intune meets our expectations and requirements for device and application control, but it might not fulfill your needs for other purposes, such as security. 

It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device. It offers extensive visibility.

What needs improvement?

Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful. 

For how long have I used the solution?

I have worked with Intune for three years.

What do I think about the stability of the solution?

I rate Intune nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Intune nine out of 10 for scalability.

How are customer service and support?

I rate Microsoft support five out of 10. Unlike some other vendors, Microsoft support is not that efficient, but if you have implemented the solution correctly from the start, then you won't need support that much.

How would you rate customer service and support?

Neutral

How was the initial setup?

Intune isn't an easy deployment.

What about the implementation team?

We used a small Middle Eastern firm as a system integrator.

Which other solutions did I evaluate?

We evaluated Ivanti, but we decided to use Intune because it was available as a SaaS.ker 0

What other advice do I have?

I rate Microsoft Intune eight out of 10. If you need endpoint management and control, Intune will be right for you, but I don't think It can meet your expectations if you need something else. For new users, I suggest having Intune implemented by a security or application architect. Otherwise, you may face problems later that you cannot troubleshoot.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Support Specialist at Sorbonne University Abu Dhabi
Reseller
Top 5
Consolidation of multiple management platforms into one increases productivity and cost savings
Pros and Cons
  • "The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location."
  • "A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing."

What is our primary use case?

We use Microsoft Intune for managing devices, deploying applications, and asset management.

What is most valuable?

Recently, the remote help feature, which is an add-on, has been very useful. Although a detailed device diagnostic feature is missing in Intune, the basic one is available. The major advantage is configuring devices on all platforms—Windows, Mac, and all other devices—on one platform, which has allowed us to consolidate from two platforms, SCCM and JAMF, to just Intune. The efficiency of compliance management and managing updates and patches has improved significantly. The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location.

What needs improvement?

A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing. There should be a feature to run detailed diagnostics on devices to identify issues.

For how long have I used the solution?

We have been using Microsoft Intune for about one year.

What was my experience with deployment of the solution?

The deployment is straightforward, but it can be complex if the person is not technically skilled. With the right knowledge, one person can manage the process, but multiple systems are involved, and comprehensive technical knowledge is necessary.

What do I think about the stability of the solution?

I find the stability of Microsoft Intune to be excellent, and I would rate it a nine out of ten.

What do I think about the scalability of the solution?

The scalability of Microsoft Intune is good, and I would rate it an eight out of ten.

How are customer service and support?

We haven't directly contacted Microsoft support for Intune, but we have a vendor for support. As it is a Microsoft-support product, it typically suggests good support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used SCCM for Microsoft and JAMF for Apple devices. We switched because Microsoft Intune integrates with our existing Microsoft campus license, allowing us to consolidate everything on one platform, data in one place, and on the Microsoft cloud. This integration eliminates the need for separate platforms.

How was the initial setup?

The initial setup was straightforward, but at the beginning, it required technical capability and knowledge of multiple systems. One person with the necessary technical knowledge could handle the deployment.

What about the implementation team?

One person can manage deployment if they have comprehensive technical knowledge. Multiple systems are involved, so familiarity with system administration and multi-system awareness is required.

What was our ROI?

Productivity increased by fifty percent, and cost savings were achieved by not renewing the JAMF license. We already had a campus license, so we didn't have to buy a new one.

What's my experience with pricing, setup cost, and licensing?

As we already had the Microsoft campus license, we did not purchase anything new. There were no new setup costs, and cost savings from not renewing the JAMF license were realized.

Which other solutions did I evaluate?

We evaluated solutions including ManageEngine, which we used for a few months before switching to Intune due to cost benefits.

What other advice do I have?

Integration is a key benefit of Microsoft Intune, especially for organizations already using Microsoft systems. Everything being on one cloud, with integrated data, makes it a comprehensive solution. I rate Microsoft Intune nine out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.