Microsoft Intune Reviews

We use Intune to deploy and control applications on mobile devices and to remote patch and wipe endpoints. We also use it for various other endpoint- related operations.

Intune provides centralized access to the complete environment. It has helped us secure hybrid work and secure company data on hybrid devices. 

It has improved the productivity of our infrastructure and application teams as well as our end users. Intune has helped us quite a bit. I havent' calculated the ROI, so I'm not sure how much it has saved us, but it has streamlined our application process and improved application availability. 

Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints. 

From a security perspective, we apply various password patches in application control, but we use a different product. Intune meets our expectations and requirements for device and application control, but it might not fulfill your needs for other purposes, such as security. 

It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device. It offers extensive visibility.

Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful. 

I have worked with Intune for three years.

I rate Intune nine out of 10 for stability. 

I rate Intune nine out of 10 for scalability.

I rate Microsoft support five out of 10. Unlike some other vendors, Microsoft support is not that efficient, but if you have implemented the solution correctly from the start, then you won't need support that much.

Neutral

Intune isn't an easy deployment.

We used a small Middle Eastern firm as a system integrator.

We evaluated Ivanti, but we decided to use Intune because it was available as a SaaS.ker 0

I rate Microsoft Intune eight out of 10. If you need endpoint management and control, Intune will be right for you, but I don't think It can meet your expectations if you need something else. For new users, I suggest having Intune implemented by a security or application architect. Otherwise, you may face problems later that you cannot troubleshoot.

We use Microsoft Intune for managing devices, deploying applications, and asset management.

Recently, the remote help feature, which is an add-on, has been very useful. Although a detailed device diagnostic feature is missing in Intune, the basic one is available. The major advantage is configuring devices on all platforms—Windows, Mac, and all other devices—on one platform, which has allowed us to consolidate from two platforms, SCCM and JAMF, to just Intune. The efficiency of compliance management and managing updates and patches has improved significantly. The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location.

A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing. There should be a feature to run detailed diagnostics on devices to identify issues.

We have been using Microsoft Intune for about one year.

The deployment is straightforward, but it can be complex if the person is not technically skilled. With the right knowledge, one person can manage the process, but multiple systems are involved, and comprehensive technical knowledge is necessary.

I find the stability of Microsoft Intune to be excellent, and I would rate it a nine out of ten.

The scalability of Microsoft Intune is good, and I would rate it an eight out of ten.

We haven't directly contacted Microsoft support for Intune, but we have a vendor for support. As it is a Microsoft-support product, it typically suggests good support.

Positive

We previously used SCCM for Microsoft and JAMF for Apple devices. We switched because Microsoft Intune integrates with our existing Microsoft campus license, allowing us to consolidate everything on one platform, data in one place, and on the Microsoft cloud. This integration eliminates the need for separate platforms.

The initial setup was straightforward, but at the beginning, it required technical capability and knowledge of multiple systems. One person with the necessary technical knowledge could handle the deployment.

One person can manage deployment if they have comprehensive technical knowledge. Multiple systems are involved, so familiarity with system administration and multi-system awareness is required.

Productivity increased by fifty percent, and cost savings were achieved by not renewing the JAMF license. We already had a campus license, so we didn't have to buy a new one.

As we already had the Microsoft campus license, we did not purchase anything new. There were no new setup costs, and cost savings from not renewing the JAMF license were realized.

We evaluated solutions including ManageEngine, which we used for a few months before switching to Intune due to cost benefits.

Integration is a key benefit of Microsoft Intune, especially for organizations already using Microsoft systems. Everything being on one cloud, with integrated data, makes it a comprehensive solution. I rate Microsoft Intune nine out of ten overall.

Public Cloud

Other

Currently, we are using Intune to manage our iOS devices. We are planning to extend its use to our Windows computers. Initially, the immediate need was for a Mobile Device Management to support the iOS platform, and Intune fulfilled that requirement.

When it comes to iOS, Intune is quite limited. Since it is a Windows product, it is more tailored towards Windows devices. We noticed limitations, which is one reason we are trying to move away from it. Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage.

Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices. Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient. Enhancements are needed based on my real user concerns.

We have been using Intune since we transitioned to Office 365, and that was over five years ago.

The product itself is fine. We have not experienced any connection issues or significant problems. However, we do encounter backend issues related to its administration.

Intune is not scalable enough to fully support other operating systems aside from Windows.

Microsoft support is alright; it is a standard experience. On a scale from one to ten, I would rate it a five.

Neutral

We did not use a different solution before opting for Intune.

The initial deployment was pretty straightforward.

The deployment was completed with an in-house team comprising about twenty people, where everyone had a small piece of the work.

We see ROI because Intune is bundled in our Microsoft agreement.

The pricing is fair. We get Intune bundled with our Microsoft agreement.

We did not evaluate any other options before choosing Intune.

If you are a Microsoft shop, then Intune is a good fit. If not, you might face issues because it primarily supports Microsoft products. We are planning to decrease its usage. Overall, I would rate Intune a five because we are not solely a Microsoft environment.

Hybrid Cloud

Microsoft Azure

We use Intune specifically for device management and patching, as well as with Autopilot for device configuration and deployment.

Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem. This enhanced oversight has led to cost reductions, improved operational efficiency, and a deeper understanding of our IT environment.

Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components. 

Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution. Currently, we must utilize external resources to manage certain tasks across our environment. Furthermore, user functionality and feature sets could be enhanced, especially as we prepare to deploy Intune on Mac devices.  

I have been using Microsoft Intune for over a year.

The stability of Microsoft Intune is good.

Microsoft Intune is scalable.

We don't rely on Microsoft for support because, as their top partner, our team possesses extensive Microsoft expertise. Generally, issues are minor and resolved efficiently in-house.

Positive

We currently use Ivanti for some patching and third-party solutions, and Jamf to manage Macs due to limitations in Intune. However, since Intune is included in our Microsoft 365 E5 package, we are motivated to consolidate our toolset.

We have seen a return on investment from the device deployment aspect, with less hands-on touch required when deploying devices.

I rate Microsoft Intune eight out of ten.

I would rate the Intune user experience an eight out of ten.

We plan to implement Intune's advanced endpoint analytics feature next year to gain deeper insights into our environment. This will enhance our understanding of its performance and health.

Our organization is currently deploying Intune's public key infrastructure for cloud applications.

We use the solution for Autopilot. The company uses it for onboarding to Autopilot. We're using it mainly for mobile devices as SCCM cannot handle mobile devices. It works great for iOS, iPads and MacBooks. We do use it for Windows as well. 

If a user wants to purchase any application, they have to do it manually. However, we are now able to purchase the apps for the user and the user can access the apps without having to purchase themselves manually. When we use a VPN, we can utilize a protection policy where we can create rules around certain apps so that no data can be copied to an unmanaged device, for example. The device will be deactivated based on a threat to compliance. 

Intune allows us to deploy legacy policies and future policies for our devices. We can create policies for pushing Windows updates. 

The user experience is mainly for mobile devices, and it's very good for protecting personal devices. It helps us control company data, even on personal devices. Overall, the user experience is good. 

We are using Microsoft Copilot. We've very recently started using it. If you have a Copilot license, it can show policies for each device. It's a very useful feature. We're just starting to test it with our pilot groups. However, so far, it's given us the complete details of policies installed on individual devices. It will help us simplify our security operations. For now, we're working with our security and compliance teams to put it into place fully. 

If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared. 

The enterprise application management feature for app discovery deployment and automatic updating is very useful. If you want to use a managed application in Intune, it needs to be authorized in Azure. This is an extra protection that ensures only proper applications are used. 

Intune can reduce the manpower needed on the IT side. By pushing customized policies, we can manage everything via the cloud or on-prem, and everything is seamless as it offers hybrid endpoint management capabilities for all devices.

With Intune, we can now manage both Windows and iOS devices under one solution. It's saving us a lot of costs by streamlining the management platforms needed.  We've been able to consolidate vendors. Since everything is now with Microsoft, the enterprise cost is different. The licensing is very easy.

From SCCM, you can control the complete patches of the Windows device. Either it's a future update or a critical update. Otherwise, it's just a security update. However, when it comes to Intune, we have no option to defer the policy. We can defer for 60 days; however, apart from that policy, everything needs to be deployed from Intune.

If you wish to block any App Store application, there is no way to do so. I have no app-blocking policies. If any user installs an application, the complaint policy will check it. Eventually, the device will remove any non-compliant devices. However, it will take time. There is no rapid, pre-emptive way to block the application directly from the App Store.

Intune doesn't bring all of our security management into one place. Windows patching isn't very visible in Intune. 

We need to manually add in serial numbers of the hardware. It would be ideal if the solution could offer a seamless enrollment option.

We'd like to have more visibility on endpoint security, specifically around antivirus and disk encryption. You can configure the firewall, however, it would be ideal if there was a single portal where we could manage all security efforts - from encryption to antivirus to firewalls - anything related to the network.

I've been using the solution for almost six years. 

The stability of Intune is very good. We don't need to take care of the network or anything since it's not on-prem. It's completely stable in the cloud. 

We have about 50,000 Windows devices and 25,000 iOS devices using Intune.

We haven't faced any limitations when it comes to scalability.

We've very rarely had to reach out for support. We had to in June for an update across iOS applications; however, beyond that, our need for them is very rare. You do need to be at an enterprise level in order to get complete support from Microsoft. 

Neutral

Previous to Intune, we were supposed to use only the WatchGuard devices with Citrix since we did not have any SCCM setup. Citrix completely managed the devices. And even if any user wanted to access something from home, the user had to log in first, sign in to VPN, then sign in to any virtual machine related to Citrix, and only then could they use OneDrive or whatever. There was the added cost of getting virtual machines and then having everyone utilize some more bandwidth. Using Intune helped the company streamline access and reduce bandwidth.

We also had a different process for iOS versus Windows products. For iOS, we had people accessing via AirWatch. Intune allows us to have one single type of license for all devices. Plus, Azure's Microsoft Defender offers security. 

The initial setup is not complex. If you are simply setting it up for a mobile device, it's very easy. It will redirect users for conditional access to ensure compliance. How many people you need to deploy is based on scale. However, even with thousands of devices, you only need two or three people as they would need to set up the groups. 

The tool is easy to maintain. 

We've witnessed a very good ROI by consolidating all of our platforms under Windows. A single license can cover five devices. You can sign in and gain access to all sorts of Windows applications from 365 to Excel. 

The licensing is very reasonable. With a single enterprise or EMS license, you can manage the Teams-certified device, and you can manage Windows as well as mobile devices. You can use Azure and get security. You get everything with a single vendor, which helps save costs by 30% to 50%. 

I'm working as an Intune engineer. I'm an end-user.

By moving to Intune, companies can control more DLP. The data loss protection is all right there. Users gain more visibility with Intune. 

I'd rate the solution seven out of ten. 

Public Cloud

Microsoft Azure

We use Microsoft Intune for device and identity management, providing end-user support, determining device hardware placement, collecting diagnostic logs, deploying patches, distributing software and feature updates, and managing quality rings. This platform enables us to manage over 20,000 devices across our organization effectively.

Intune provides a centralized platform for managing our security, allowing us to establish compliance rules and implement restrictions based on corporate security approvals and project requirements. For instance, we can disable print screens or activate screensavers after specific intervals to enhance security.

Intune offers a positive user experience, and we can monitor each user's activities.

We use Microsoft Intune's Enterprise Application Management feature to manage Forcepoint DLP, Endpoint DLP, privileged identity management, Cisco MD, and other enterprise applications according to organizational needs.

Within half an hour of being added, a device syncs with Intune, enabling policy synchronization and providing immediate benefits. Intune also offers troubleshooting assistance for any device linked to it.

Intune helped increase our IT team's productivity.

I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints.

The information we receive at the device level needs improvement. For instance, we can gather data on 10K devices but not 4K ones. I want to access information about devices that currently aren't included. Twenty percent of the workload integrated into the cloud from collected data represents inapplicable scenarios. I want Intune to decrease this by at least ten percent.

I have been using Microsoft Intune for two and a half years.

We have also used Nexthink, which can connect more devices, but Intune allows us to collect more detailed information.

I would rate Microsoft Intune ten out of ten.

Mainly, the use cases I get are device migration and completely applying Microsoft Intune policies, security policies, Intune patches, deployments of applications, etc. I work as a consultant, and I guide companies. I consult companies on moving from one platform to another, specifically focusing on complete migration to Microsoft Intune.

I have used the Microsoft Intune suite cloud PKI. I am using Microsoft Co-pilot for my use but have not used it for customers.

There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer. Microsoft Intune is reliable, scalable, and user-friendly.

Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms. 

Automatic updating is a problem sometimes. When there are applications not from Microsoft, we have to upload updates every time to update those applications.

It can be improved in terms of reporting. There is a problem with reporting; if you want to extract a report, sometimes you have to use the Microsoft Graph API. Microsoft Intune does not provide as many reports as needed. The reporting needs improvement, as currently, we have to use other platforms or the Microsoft Graph API for better reports. If the Microsoft Intune console itself provides reports regarding device management, it would be much better.

I have been using Microsoft Intune for more than four to five years.

It is reliable.

It is scalable.

The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself. It depends on the type of support you have purchased. If you have taken the premier support, then you might get better preference; otherwise, it will take some time for the support to reply. I would rate their technical support a six out of ten.

Neutral

I have seen customers mainly switch from AirWatch to Microsoft Intune and also from Zoho to Microsoft Intune. Microsoft Intune is more user-friendly, but other platforms are better for creating certain policies.

It's not that difficult. It mainly depends on the device configuration. It depends on how the devices are configured and joined to the Azure tenant. It's more compatible with Windows devices.

On non-Windows devices, the policies that Microsoft Intune provides may be limited. For Linux, there are not many policy capabilities. For Windows, Microsoft Intune has full capabilities, making it easy to work with, even in hybrid environments.

The price of Microsoft Intune is reasonable. It depends on the capabilities you purchase and what features you want in Microsoft Intune, not only device management but also other security capabilities. If you want to have security features included in their licenses, then you have to buy the security license, such as the E5 license of Microsoft. There are different scenarios.

I am satisfied with Microsoft Intune. The enterprise application management features are fine, though they take some time to manage. I am not currently using the Advanced Endpoint Analytics in the Microsoft Intune suite, but I have seen them.

I would rate Microsoft Intune an eight out of ten.

Basically, I am using the whole family of Microsoft products regarding Microsoft Five. Intune is one part of these products. I started with mobile device management. Nowadays, I'm using Intune as a standard tool for managing endpoints - computers, laptops, mobile phones, cell phones, et cetera. I'm using Intune for managing all this IT equipment.

The best features include the management, which is quite good, and endpoints. 

When I want to publish some applications for my computers in a company or need to push some policy, I click several settings in the Intune console, making it very quick to publish on all computers and devices. 

The cloud base is perfect for me. I can use Intune in many ways. One very good way is when a company asks that all suppliers and colleagues can use their devices. Intune can be a benefit that allows your own device to work in a company environment via Intune. 

I can use Intune to set up their environment, and Intune will take care of company applications and security. This is something that could be beneficial for our employees.

When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune. While there are lots of trials, having movies or guides on features would be very helpful for beginners.

I have been using Intune for more than ten years. In my previous job, I managed mobile device management through Intune. It's been around ten years that I've been using Intune.

There were several bugs with stability. I'd rate it nine out of ten.

Scalability is absolutely perfect. I'd rate it nine out of ten.

There is a local company in Slovakia, which is a platinum partner of Microsoft. When I have issues regarding Microsoft products, I raise a ticket with the local company, and they have a good relationship with Microsoft support. 

It's a two-level support system where the local company contacts Microsoft. This way of support is perfect for me, and all past issues were resolved. The support from Microsoft is excellent. 

Positive

In my previous job, we used MASP 60 from IBM. I had a good experience with another cloud-based management solution, however, I can't recall the company name. When companies use Microsoft products for computers, servers, and applications, it's the best option for these features.

The initial setup is quite easy. You have to pay only for the license, and you can start with the deployment. That's all.

This question is for the finance department, not for me. They do the calculations.

Every day, my colleagues and I manage mobile phones and computers with this tool, and we can't share our infrastructure without Intune. We manage computers remotely via cloud management. We do achieve a minimum savings of 20% with Intune since users can stay home. 

We use Intune for managing computers, cell phones, tablets, and more. However, there is likely a fifty percent potential usage in other areas within the company. This requires input from end users, not IT personnel. I find it crucial to communicate effectively with management and staff about implementing new technology. 

It's important to explain that while the users' cell phones are not personal, data on these devices is company-controlled. We set up the mobile application management bundle. Initially, users were confused and concerned about their phones. Strong communication with end users is vital for implementing new technology successfully. 

Overall, I rate the product nine out of ten.

Hybrid Cloud