Microsoft Intune Reviews

I use Microsoft Intune for mobile device management. My team is specifically responsible for managing mobile devices. Recently, we migrated all our devices to Intune from AirWatch. At my company, we are also utilizing Intune to manage desktops, laptops, and MVD devices.

One valuable feature of Microsoft Intune is the enrollment process, which is user-based, making it easier to manage compared to AirWatch. Additionally, the integration with Azure and other Office 365 apps is seamless. Another beneficial aspect is that Intune brings all endpoint and security management tools into one place, allowing us to streamline management and have a single point of view. Mobile users have found the enrollment process seamless, and the Company Portal displays required apps effectively.

There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device. Also, there needs to be more granularity in pulling up stale records. I cannot control mobile devices separately or create separate policies, which Microsoft mentioned they are working on.

I have been using Microsoft Intune for a little more than two years now.

The migration to Intune took some time to show benefits, as we started about two years ago and are finishing the migration now. Initially, there were challenges due to differences between Workspace ONE and Intune, requiring adjustments to internal policies.

From an end-user perspective, mobile users have had a good experience, with enrollment being seamless. However, there are concerns with inconsistent device syncing, as there are times when synchronization with Intune takes longer than expected.

My experience with customer service is that once I reach higher-level support, the service is good. However, intermediate levels of support haven't been very successful, so I often escalate to get higher-level engineers involved.

Neutral

I used AirWatch, which is now called Workspace ONE from VMware, before switching to Microsoft Intune due to better pricing with Intune, as it is included with an E5 license.

The initial setup of Microsoft Intune was made easier as I had previously been using it on the desktop side. However, there were challenges due to differences with Workspace ONE, but after addressing those, everything went smoothly.

My entire team was involved in the implementation, with at least three people working on it.

The pricing was much better with Microsoft Intune, as it is included with an E5 license, requiring no additional hardware purchases, which was a deciding factor for us to switch.

Overall, I would rate the solution a seven on a scale of one to 10. The more mature features of Workspace ONE mean it offers better functionality in some cases, but Microsoft Intune’s pricing and integration with our existing licenses make it more appealing financially.

Other

We use Intune for security or endpoint inside the company and especially for many customers we have.

Microsoft Intune has helped us by improving our security posture, leading to fewer security problems, and helping us understand where we have issues. 

Intune's compliance features are valuable because they allow for immediate visibility into ongoing situations. The solution is very easy to use. We haven't implemented Microsoft Copilot but will adopt it next year. It will be interesting to use natural language to interact with Intune.

It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included.

I have been using Microsoft Intune for about two years.

Microsoft Intune is very stable.

The scalability of Microsoft Intune is good. We don't have large customers, so we haven't seen any issues with scalability.

I rate Microsoft support nine out of 10. Customer service and technical support are good. The technical support from Microsoft and Infineon Technologies is also good. The quality and professionalism of the people are really good, although sometimes we need to escalate to get the right content and answers.

Positive

We previously used a solution from an older competitor that is now defunct.

We did not use an integrator, reseller, or consultant for the deployment because we are an integrator.

Our customers have seen a significant return on investment because they now understand and see where the problems are on the endpoints without needing to search the entire company.

We know the pricing is good because customers are not complaining about it.

We directly switched to Microsoft Intune after receiving good feedback from customers.

I would rate Intune eight out of 10. Some features could be added, but it is a rock-solid solution.

Hybrid Cloud

Other

We operate call centers and provide our agents with laptops that they use from their home environment or home offices. We use Microsoft Intune to manage those laptops remotely. This remote management accounts for 99 percent of our use cases.

Microsoft Intune has effectively managed our patching needs, resulting in very few system-wide issues. While a small number of laptops occasionally fail to receive updates, the vast majority are patched successfully without manual intervention.

Microsoft Intune has enabled us to effectively manage our laptops, which is crucial for our involvement in civilian federal projects. The platform allows us to maintain a necessary security patch level and address any bugs that may arise, ensuring our devices are always secure and functional. Implementing Intune provides a cost-effective solution that would otherwise be prohibitively expensive.

Our Intune users, the IT group and system administrators, are happy with the system and have not reported any complaints.

The most valuable feature of Microsoft Intune is patching-related capabilities. This is because patches are constantly being released, and it requires us to stay current with bug-related and security-related patches, which is critical for our day-to-day operations. Intune's support in this area is crucial for us to maintain our laptops at a certain security patch level.

A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity.

I have been using the solution for about a year.

The stability of Microsoft Intune is ten out of ten. It has been very stable for us.

The scalability of Microsoft Intune is ten out of ten. Although we are not the largest company, it has never presented any scalability issues for us.

The customer service is above average. We have an Azure engineer on staff who handles troubleshooting. Although we have not had any major issues.

Positive

The initial setup is straightforward. We manage everything in-house with just a few commands needed before deploying laptops, never having to reconsider our processes.

We do everything ourselves without using a reseller or consultant.

We have never operated without Microsoft Intune, but it is apparent that it offers significant cost reductions. Operating without it would likely be prohibitively expensive, indicating a ninety-nine percent reduction in cost with Intune.

The alternative to Intune, sending out replacements for every issue, is prohibitively expensive. In contrast, Intune's pricing is reasonable considering its benefits and the high costs it helps avoid.

We evaluated other options that are tool-specific. For instance, our call center platform from NICE's CXone, has built-in Copilot-like capabilities. Nevertheless, Copilot remains our primary focus as it covers our entire spectrum of needs.

I rate Microsoft Intune nine out of ten.

We recently started using Copilot and find its support features very attractive. Our call center agents are internal customers who, like any customer, need occasional assistance with various issues. Copilot could benefit both IT and non-IT departments by providing faster service, self-guided troubleshooting, and access to relevant resources. For example, if an agent has an HR question, needs help with benefits, or experiences a technical issue like audio problems with their laptop, Copilot could guide them with self-service options or provide helpful files. This would empower our agents to resolve issues independently and efficiently. Our initial analysis suggests Copilot may have the potential to protect our environment, though our assessment is ongoing and we haven't begun implementation. Preliminary findings indicate it will be a valuable tool.

Public Cloud

Microsoft Azure

We use Microsoft Intune to manage all devices, including Windows devices, Android, and iOS. We have fully managed Android devices or dedicated Android devices, and RealWear glasses. 

Everything that we used to do with Microsoft System Center as an on-premise solution, we migrated to a cloud solution with Microsoft Intune. We are using Autopilot for device management, and for iOS, we use the ABM to include our devices in Microsoft Intune. We are using Microsoft Intune as our standard solution for managing devices.

We utilize Microsoft Copilot in Microsoft Intune and use autopilot to provide user flexibility in device provisioning without requiring IT team involvement. Users can install needed applications from the Company Portal independently. Our machine distributors perform pre-provisioning at the factory, which expedites the process for users.

Microsoft Intune effectively secures hybrid work environments. For data protection, we implement BitLocker.

Microsoft Intune has impacted IT productivity in our organization. The physical team has mixed feelings because they traditionally handled device provisioning, and now fewer people are needed for this task. However, enabling users to perform tasks independently without IT team intervention has improved overall productivity.

Microsoft Intune saves us time, though I cannot provide exact metrics since I don't track this specifically. It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions. 

The user experience with Microsoft Intune is excellent because we can manage users and maintain security and policies anywhere they are. If users have a problem, they can factory reset and start the provisioning again without needing to return to the office. This provides flexibility and improves the experience for users.

The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options. We also encounter some information inaccuracies that require verification using PowerShell scripts and other tools. We maintain close communication with Microsoft through our support contract and consistently provide feedback to improve the solution.

I have used Microsoft Intune since the beginning of the pandemic in 2020. It has been five years.

We would rate Microsoft's support an eight out of ten.

Positive

While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation.

We migrated some devices from Soti MobiControl to Microsoft Intune. My manager has requested a comparison between these two tools. We currently use Microsoft Intune and plan to discontinue Soti Mobicontrol use, but we are conducting a final comparative analysis before making this transition.

Overall, I would rate Microsoft Intune as eight out of ten. While I greatly appreciate the solution, some information inconsistencies and issues still need to be addressed by Microsoft.

On-premises

My use cases for Microsoft Intune are to secure our mobile license and our platform.

What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration.

The user experience of Microsoft Intune is good because of its cross-functionality and simplicity of use.

Automatic updating is pretty rough. It doesn't give me as much control as I had in the past. With no ability to control release cycles, it's been more difficult for major IT organizations. They can give comfort to those who are using the utilities with predictability on when new releases are coming. There should be more predictability in the release cycle.

We don't feel we have any control over when new updates come out, and whether there are changes to the backend functionality or to the user interface. Updates just happen. When updates are visible to end users, organizations get the call, not Microsoft. Since we don't have a good amount of communication about when those come out or what the new features are before they're deployed, we're caught flat-footed. We have to get to our reps to see what the updates were. A much more proactive communication cycle, aside from just putting it out on Twitter, would be fantastic.

They can continue to improve security. Factoring in all the compatibility pieces and security components, there's more improvement to be done outside of Microsoft-specific products themselves. There are multiple operating systems out there. It has gotten better in the last couple of years. However, the reason that RSA and this big conference exist is that we need to have some cybersecurity capabilities above and beyond the standard that comes with the operating system, so an industry has formed around it, and with that, we can get more focused on that part of the product specifically.

I have been using Microsoft Intune for approximately six years.

The reliability and stability of the Microsoft Intune platform are pretty good. I can't say the same thing about Teams, but Microsoft Intune is really good.

Microsoft Intune scales absolutely with the growing needs of my company. When scaling, it's great.

The technical support for Microsoft Intune is really good. I would rate them a ten out of ten.

Positive

We migrated from a mobile and endpoint solution to Microsoft Intune.

Deployment of Microsoft Intune was pretty straightforward and easy.

The biggest return on investment when using Microsoft Intune for me is inter-compatibility with everybody.

It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe. Whether in multiple commercial environments or as a clear defense contractor, there are times when we have multiple different user accounts, and we have to pay per seat. It would be great in the future if we were able to automatically associate those types of things within the licensing model.

Before choosing Microsoft Intune, we considered other solutions about six years ago.

I would rate Microsoft Intune overall a seven out of ten. They could continue to improve on the security aspects. 

Public Cloud

Microsoft Azure

We are using Microsoft Intune to check device compliance issues, enrolling, patching policies, and deploying applications in end-user devices. We check device status in our Microsoft Intune portal. 

We are using managed policies through Microsoft Intune. We deploy applications through Microsoft Intune. We deploy Windows versions and patches through Microsoft Intune.

Microsoft Intune helps to maintain compliance, deploy applications in end-user devices, and patch Windows updates.

We are protecting our environment by implementing security policies through Microsoft Intune. We can create policies and manage them. We can block access in our users' profiles so they cannot access anything apart from the company site. We have also blocked sites. They cannot install any third-party applications. We have blocked that to secure the user's profile and the system.

The most important feature of Microsoft Intune is that you can patch or allow access to the end-user profile without opening the Active Directory in the jump server. You can access Microsoft Intune in a browser portal and access all functions. You can check all the details of the user's profile and system details. You can find out why a device is under non-compliance, check it, and find the root causes. You can also enroll devices at your own end. 

We can do any updates in Windows through Microsoft Intune. However, due to access limitations, we are unable to deploy certain security features on end-user devices. 

I have been using Microsoft Intune for the last one year.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability.

We have a lot of clients with 800 to 900 users in multiple countries.

I would rate their support a seven out of ten.

Positive

The initial setup is easy.

Microsoft Intune does not require any maintenance from our end.

It is very safe. All companies are moving to the cloud, and Microsoft Intune has approximately 30% to 40% market share.

Microsoft Intune is the best solution available. We can connect with any device and handle all queries, which sets it apart from other tools available in the market. Most companies are ensuring that Microsoft is their partner as it provides the best solutions. Microsoft Intune is the most growing tool in the market currently.

All MNCs prioritize the security of their products, tools, and users. Microsoft Intune helps maintain this security by deploying necessary patches and implementing policies effectively.

I would rate Microsoft Intune a nine out of ten.

I used troubleshooting steps while working on enrollment, deployment, and policy configuration regarding Microsoft Intune.

The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything. They recently added Linux operating system enrollment. Multiple options have been streamlined. Previously, configurations were split between Endpoint Security and configuration settings. Microsoft Intune has now merged these into unified configuration settings.

Microsoft Intune continues to implement numerous improvements. It effectively secures data and manages organizational devices.

Based on my experience with Microsoft Intune, most features are already implemented. However, Autopilot enrollment is not available for Mac devices yet, which would be a great addition if implemented.

Instead of using Win32 apps, having direct application support for MSI store and LOB apps would be beneficial. Currently, converting applications to Win32 format adds an extra layer of complexity. When problems occur with Win32 applications, it requires involvement from the application team. Having direct application support would simplify the deployment process.

I have used Microsoft Intune for almost three years.

We experienced downtime, but it originated from organizational issues rather than the cloud infrastructure of Microsoft Intune.

Microsoft Intune scales effectively with the growing needs of the organization.

The support is excellent for Indian organizations, with multiple levels of support teams. For critical cases, Microsoft engineers become directly involved to assist customers. In my previous role at Concentrix, we had two to three sessions weekly with the Microsoft team.

We had separate sessions for Windows, Android, Mac OS, application deployment, and enrollment. These sessions allowed us to discuss challenging cases and review logs with Microsoft engineers for solutions. When needed, direct engineer support from Microsoft was available.

I did not consider any other solutions before selecting Microsoft Intune.

With nine years of experience in technical terms and Microsoft products, I have compared Microsoft Intune with other MDM solutions such as Jamf, which is also good. SCCM is reportedly being discontinued. Microsoft Intune has high demand in the market, with many organizations purchasing this plan.

I recently joined Capgemini in a project role, transitioning from a support role. Microsoft Intune is a delivery mechanism for applications and configurations. In my technical support role, I handled app protection policy cases and Autopilot cases, troubleshooting various issues based on error messages.

On a scale of 1-10, I rate Microsoft Intune an 8 out of 10.

Microsoft Azure

We primarily use Microsoft Intune for managing Windows devices, and we also work with Linux devices, though not with Mac. It's a significant help for Windows management, with excellent policies and report fetching systems compared to Jamf. 

Microsoft Intune brings all our endpoint and security management tools into one place. It acts as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities. 

We use the Enterprise Application Management features. The automatic updating in Microsoft Intune is excellent. When a user comes up with an application package to update and deploy, we have to go through the UAT process, which can be hectic. However, the automatic updates are really helpful and decrease our workload.

Copilot is particularly useful as it helps analyze error logs and can even assist with writing emails, saving considerable time.

My favorite feature of Microsoft Intune is the device find and device applications options, where we can see which applications are installed on devices with accurate version information. This helps us troubleshoot systems effectively. 

I also appreciate the report system that allows us to fetch clear reports. Previously, we used Workspace ONE, but its reports weren't as reliable as Microsoft Intune's. 

The user interface of Microsoft Intune is good, though new members sometimes find it challenging to navigate due to the numerous options within categories such as devices, applications, Windows 365, enrollment, and configuration. 

Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button. Currently, the descriptions in the information button aren't always clear about what certain options do. Having these additional resources would be particularly helpful for new users, eliminating the need to search extensively for information.

I have been using Microsoft Intune for about two years. I have hands-on experience with Microsoft Intune. 

I started using Microsoft Intune in May 2023, and it took me two to three months to fully understand its capabilities. After this learning period, I gained a clear understanding of what Microsoft Intune does compared to Workspace ONE and Jamf. While every MDM tool has its own features, Microsoft Intune serves as a comprehensive solution.

We have contacted technical support for various issues. They demonstrate extensive knowledge and consistently resolve our problems.

Positive

We previously used Workspace ONE, but its reports were not as reliable as those from Microsoft Intune.

While I don't know much about securing hybrid work and protecting data on bring-your-own devices, it is secure. Microsoft Intune has endpoint security options and all the necessary features. However, organizations are using different options for security purposes. Some use Defender as well, so I haven't seen much about that. We use the Endpoint Privilege Management.

I would rate Microsoft Intune an eight out of ten. 

Public Cloud

Microsoft Azure