Information Technology Supervisor at Cybalink Solutions
Real User
It can lock and remotely wipe devices when a user loses them
Pros and Cons
  • "Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
  • "It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."

What is our primary use case?

We primarily use Intune for compliance monitoring and managing mobile devices. Once we fully integrate the entire Asian region, the solution will cover between 500 and 800 users in our company. 

How has it helped my organization?

Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely. 

What is most valuable?

The most valuable feature is Intune's ability to lock and remotely wipe devices when a user loses them. We can prevent any unauthorized access.

What needs improvement?

It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect.

Buyer's Guide
Microsoft Intune
April 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.

For how long have I used the solution?

We haven't started using Intune yet, but I've been evaluating the solution for the last three months. We're still waiting for our primary tenant to be provisioned.

What do I think about the stability of the solution?

I rate Microsoft Intune's stability a nine out of ten. The Microsoft platform has been mostly stable aside from a global Outlook outage during our test period. 

What do I think about the scalability of the solution?

I rate Microsoft Intune's scalability a ten out of ten.

Which solution did I use previously and why did I switch?

We used the MDM included with Google Workspace, but we transitioned to Microsoft because we were unhappy with the platform. Managing files and data wasn't intuitive, so it didn't meet the needs of our growing company. Most of my users complained about losing data while using Google Workspace. Unlike SharePoint, Google Workspace doesn't sync automatically so that you can work remotely offline.

SharePoint saves all your work locally and updates it when you connect. It's easier to use and a better platform overall. Google Workspace is a good platform, but it can't keep up with our growth.

How was the initial setup?

I rate Intune a nine out of ten for ease of setup. I have a lot of experience with Microsoft, so it was straightforward. We have a hybrid environment with an on-prem 2019 Windows Server and Google Workspace. We're slowly transitioning from Google Workspace to Microsoft 365 and shifting from an on-prem Windows Server to a hybrid environment on Azure.

Our deployment is still in progress, but it's expected to take six months. The deployment includes not only our Philippines office but also branch locations throughout Asia. 

We started by evaluating the solution to see how user-friendly and compatible it was with our organization. Next, we created a training program with the help of the partner and vendor to introduce our users to the Microsoft platform. From there, we are face-to-face training in each country. The deployment team consists of eight people from our company and three from the vendor. 

What's my experience with pricing, setup cost, and licensing?

I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall. 

What other advice do I have?

I rate Microsoft Intune a nine out of ten. I give high marks to Intune for scalability, ease of use, and simplicity of management. The transition from Google to Microsoft has been seamless. There is room for improvement. For example, I would like it to be more adaptable to non-Microsoft operating systems, such as Android and iOS. I would give it a 10 out of 10 if it offered the same functionality on iOS and Android that Windows users have. 

My advice to potential users is to evaluate the platform while trying to understand your company's needs and how it fits into the larger picture. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
BENDER BENEDICT - PeerSpot reviewer
L3 Technical Support Engineer at SV Gaming Limited
Real User
Top 5Leaderboard
The solution enabled us to increase the security posture on all devices using compliance policies and configuration profiles
Pros and Cons
  • "Intune's most valuable features are the device, compliance, and configuration policies."
  • "One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."

What is our primary use case?

We use Intune for device management, including policy management, application deployment, and patching.

How has it helped my organization?

Intune helps us evaluate and manage devices remotely. The solution enabled us to increase the security posture on all devices using compliance policies and configuration profiles. It took us a while to roll these things out because users were uncomfortable with the changes, so many pushed back on any limits to their freedom of access. 

After a couple of months, everyone realized that we were trying to ensure all their devices were working as effectively and efficiently as possible. It took us about three to four months before we began realizing the full benefits of Intune. 

What is most valuable?

Intune's most valuable features are the device, compliance, and configuration policies.

What needs improvement?

One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that.

For how long have I used the solution?

We have used Intune for about two years now.

What do I think about the stability of the solution?

Intune is stable. 

What do I think about the scalability of the solution?

Intune is scalable. 

How are customer service and support?

I rate Intune support a 10 out of 10. They're responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Intune wasn't straightforward. It took us about three or four months. We did a test phase and rollout then collected feedback. Based on that feedback, we did another test phase and rollout. Initially, we did it in-house, but we got stuck, so we reached out to Intune support. 

It would be easier with one person, but the person doing the deployment needs to work with various teams, like cybersecurity, infrastructure, and IT.

What was our ROI?

We have seen a return. Using Intune, we've effectively ensured all our devices are compliant based on our own redefined compliance policies. It is also highly efficient.

What's my experience with pricing, setup cost, and licensing?

Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package. 

Which other solutions did I evaluate?

I have used Manage Engine, SolarWinds, and Desktop Central. We switched to Intune when we realized it was a full-fledged MDM that covers mobile devices, desktops, and other pieces. The other solutions had more RMM features for device management but fewer MDM features. Intune was a better fit for our requirements,

What other advice do I have?

I rate Microsoft Intune a 10 out of 10. Intune is an excellent solution if you're a technical person. Be careful with macOS enrollment, which still needs a lot of improvement.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Intune
April 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
CISO at a financial services firm with 201-500 employees
Real User
Streamlines endpoint management, enhances security and ensures seamless device integration, offering a user-friendly solution with robust support
Pros and Cons
  • "It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."
  • "There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."

What is our primary use case?

Microsoft Intune serves as a crucial tool to safeguard against unauthorized access and protect sensitive data. By implementing Intune, we can control and monitor device usage, acting as a gateway to enterprise services. Access to corporate resources, including email and sensitive information, is restricted to devices enrolled in Intune. It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios.

How has it helped my organization?

It acts as a central integration point for endpoint and security management tools, simplifying the connection process. However, considerations such as privacy laws may impact the integration of certain devices, like partner devices, emphasizing the flexibility of Intune in adapting to various organizational needs. Given that Microsoft Intune operates on a policy-driven model, connecting all staff devices becomes a matter of duty. This is because the platform excels in efficiently managing endpoints by enforcing policies that govern device security, access, and compliance.

When it comes to the user experience, integrating and onboarding with Microsoft Intune is a seamless process for the majority of devices, such as those from well-known brands like Android and iOS, where compatibility stands at a high success rate of around ninety-four percent. However, it's important to acknowledge that there might be challenges with certain lesser-known or non-mainstream brands, where compatibility may not reach a hundred percent.

The implementation of Intune hasn't significantly impacted IT productivity within our organization. Instead, its primary function is to enhance security for remote connections.

Intune has played a vital role in minimizing the risk of security breaches. Its effectiveness lies in restricting unauthorized access, particularly in scenarios such as conferences where secure connectivity is crucial. This reinforces the overall security posture, especially concerning mobile devices.

Implementing this product has resulted in cost savings for our organization. In the event of data loss, the expenses associated with investigations and remediation are significantly reduced. The product adds value by mitigating the financial impacts related to security incidents.

What is most valuable?

Intune plays a crucial role in ensuring the security of hybrid work environments and safeguarding data on both company-owned and BYO devices. While it functions seamlessly for mainstream devices, including Dimensional and others, there might be some challenges with certain brands of personal devices. However, overall, Intune provides a comprehensive platform where both corporate and partner devices can coexist securely.

The utilization of Microsoft security signals, coupled with the impact of Intune on our organization's security, is a pivotal aspect of our strategy. While there may be some limitations in the user interface when dealing with BYOD scenarios, the synergy with Microsoft Defender solutions is noteworthy. The seamless integration within the Microsoft suite ensures a cohesive security approach. Additionally, the incorporation of phishing information and tracking numbers further enhances our security posture, especially when dealing with partner devices atop the Microsoft Defender platform.

The integration of Intune suite capabilities with Microsoft 365 and Microsoft Security for both cloud and on-premises managed devices is highly valuable. The suitability depends on the specific requirements and the number of users in a given scenario.

What needs improvement?

There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands.

For how long have I used the solution?

I have been working with it for approximately a year.

What do I think about the stability of the solution?

It provides good stability.

What do I think about the scalability of the solution?

We never faced any issue with scalability.

How are customer service and support?

Thus far, we have not encountered any issues with the support provided, and their responsiveness has been satisfactory.

What about the implementation team?

The deployment process is straightforward; we simply configure the necessary settings within the server, initiate the enrollment, and push it out. This streamlined approach facilitates staff onboarding efficiently.

What's my experience with pricing, setup cost, and licensing?

When it comes to licensing, the decision to include Intune may vary based on the volume of users and the specific modules needed.

What other advice do I have?

Overall, I would rate it eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Srini B. - PeerSpot reviewer
Senior Manager Information Technology Infrastructure at a financial services firm with 11-50 employees
Real User
Top 10
Easy to deploy and allows us to work form anywhere
Pros and Cons
  • "Autopilot is the most valuable feature of Microsoft Intune."
  • "Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

What is our primary use case?

I use Microsoft Intune for my Active Directory and my end-point and zero-day protection.

How has it helped my organization?

Microsoft Intune has allowed us to work from anywhere.

What is most valuable?

Autopilot is the most valuable feature of Microsoft Intune.

What needs improvement?

Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune.

I am encountering challenges integrating with multiple domains outside of my own due to unsupported Active Directory extensions.

For how long have I used the solution?

I have been using Microsoft Intune for four years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is scaled to support more than 39,000 users without any issues. The initial setup process for the on-premises to Active Directory hybrid integration can be quite technical. We have 100 users.

How are customer service and support?

Microsoft Intune's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. I am an architect and completed the deployment on my own within two months.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

Using a hybrid setup instead of relying on a third-party product can provide a better return on investment with Microsoft Intune.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is included in our Office 365 suite license. The E5 license is expensive.

What other advice do I have?

I give Microsoft Intune an eight out of ten.

Microsoft Intune doesn't require any maintenance from our end.

I recommend Microsoft Intune because it can be easily integrated with other Microsoft products into a single suite, making it a plug-and-play solution that can be set up with ease.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
IT Systems Admin at a government with 10,001+ employees
Real User
Top 20
A cost-effective solid solution that helps to manage devices
Pros and Cons
  • "The tool's most valuable feature is Autopilot."
  • "I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."

What is our primary use case?

We are replacing AirWatch MDM with the product so that we can manage our devices. Eventually, we plan to migrate from SCCM, Windows, and Mac to the Microsoft Intune environment. It will help different departments to manage devices from one place. 

How has it helped my organization?

Microsoft Intune helps us lock and open iPads easily. 

What is most valuable?

The tool's most valuable feature is Autopilot. 

What needs improvement?

I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam. 

For how long have I used the solution?

I have been working with the product for a year. 

What do I think about the stability of the solution?

Microsoft Intune's stability and uptime are good. 

How are customer service and support?

Microsoft Intune has a lot of documentation. Its support is also good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used AirWatch before Microsoft Intune. We switched because of cost and customer care issues. We are currently in an SCCM environment. 

How was the initial setup?

The solution's deployment is both complex and intuitive. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune's pricing is reasonable. 

Which other solutions did I evaluate?

We chose the product because it was cost-effective and easy to integrate with our system. 

What other advice do I have?

We are working with a Microsoft partner to improve our environment's security. It helps us condense our profile into one instead of three. 

We expect time and money savings in the long run since it is a cost-effective solution. We are Microsoft partners. It integrates everything into one platform, which helps us save time since we don't have to jump from one platform to another. 

I rate the product a seven. It is a good product with good capabilities. It is a solid solution that is easy to work with. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Narendra Singh. - PeerSpot reviewer
SR IT administrator at Cardinal Integrated Technologies Inc
Real User
Top 10
Allows us to control devices remotely, push applications from the cloud, and use autopilot
Pros and Cons
  • "Autopilot is the most valuable feature."
  • "When somebody has a customized application or their own company's application, we cannot deploy that application."

What is our primary use case?

We use Microsoft Intune to manage desktop, mobile, Apple, and Windows devices.

How has it helped my organization?

Before Microsoft Intune, we were unable to manage devices because everyone was working from home, even though they were still part of our group. This meant that we could not control the devices, such as installing software, deploying tools, or setting up laptops for remote users. After Microsoft Intune was implemented, we were able to manage devices remotely. We can now push policies and applications to devices from a central console. This has made it much easier to keep devices up-to-date and secure, even when employees are working from home.

What is most valuable?

Device management allows us to control devices remotely, push applications from the cloud, and use autopilot. Autopilot is the most valuable feature.

What needs improvement?

When somebody has a customized application or their own company's application, we cannot deploy that application. For that, Microsoft has to change some tools, such as the launch tools, so that we can deploy those applications as well.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is scalable. We have 300 end users.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used TeamViewer Remote Management. However, we switched to Microsoft Intune because TeamViewer did not offer application deployment or vulnerability management. Microsoft Intune offers both of these features, as well as integration with Office 365 Defender.

How was the initial setup?

Intune's initial setup is straightforward. Microsoft provided us with some documentation on how to implement the basic setup, and we went through that. There is also a lot of documentation available on the Microsoft portal. We can easily find whatever we are looking for by searching. The Microsoft support team is also very helpful.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with Microsoft Intune.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control. It is definitely worth the cost for organizations that need a comprehensive mobile device management solution.

What other advice do I have?

I give Microsoft Intune an eight out of ten. It solves all of the problems that we were previously logging into other products to handle. Now, we can do everything from a single console, including security, management, encryption, device vulnerability, and anything else we want to do with the device. We can even run any script.

There is no maintenance required from our end for Microsoft Intune.

To use Microsoft Intune, we must have an active domain. We can then purchase Intune directly from Microsoft or from a partner.

If I had the opportunity to choose a configuration management tool again, I would choose Microsoft Intune.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Qayoum Shapyade. - PeerSpot reviewer
Technology\Cloud Architect | IT Infrastructure Security & Compliance at IDFC FIRST Bank
Real User
Top 5
Allows us to ensure that all devices are authenticated , but is limited on Mac devices
Pros and Cons
  • "Autopilot is the most valuable feature."
  • "Microsoft Intune's support for Mac devices is lacking and could be improved."

What is our primary use case?

We use the solution for information and protection. The solution identifies anything that can be exploited.

How has it helped my organization?

Microsoft Intune allows us to ensure that all devices are authenticated and that they use policies to prevent people from logging in and accessing unauthorized resources.

What is most valuable?

Autopilot is the most valuable feature.

What needs improvement?

Unlike VMware Workspace ONE, which provides system configuration and endpoint management, Microsoft Intune is not a standalone application. This is a limitation of Microsoft Intune because it does not provide all the information we need or the application details of the devices connected.

Microsoft Intune's support for Mac devices is lacking and could be improved.

For how long have I used the solution?

I have been using Microsoft Intune for seven years.

What do I think about the stability of the solution?

With our number of users, Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is currently able to meet our requirements, but as we expand in the future, we may need to consider other options. 20 percent of our employees are using Microsoft Intune.

How are customer service and support?

The technical support is slow at responding.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was somewhat complex. We encountered some issues with the security group, which prevented us from enrolling some of the devices. Our strategy was to onboard all the new users first. The deployment involved around eight people.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is included in the E5 license at no additional cost.

Which other solutions did I evaluate?

We evaluated VMware Workspace ONE but ultimately decided to use Microsoft Intune because we already had a Microsoft E5 license.

What other advice do I have?

I give Microsoft Intune a seven out of ten.

We have not required any maintenance as of now.

I recommend Microsoft Intune.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Rupesh Thakur - PeerSpot reviewer
Security Practice Lead at Crayon Group
Real User
Top 20
Easy to deploy, integrate and manage everything from a single console
Pros and Cons
  • "The most valuable includes managing everything from a single console."
  • "Integration with Mac devices requires some improvement."

What is our primary use case?

We primarily use Microsoft Intune for device management and application management. It allows us to control and restrict user access, preventing data sharing and leakage. 

Additionally, we utilize it for endpoint management of Windows and Mac devices, ensuring their security and compliance.

How has it helped my organization?

The benefits include that it's very easy to deploy and integrate. Users actually feel satisfied and have a great experience with it.

What is most valuable?

The most valuable includes managing everything from a single console.

What needs improvement?

Integration with Mac devices requires some improvement.

For how long have I used the solution?

I have been working with Microsoft Intune for eight years. I currently use the latest version.

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability a nine out of ten. Sometimes we get some alerts from Microsoft Intune, but our team is responsible for managing that internally.

What do I think about the scalability of the solution?

It is a scalable solution. Around 3,000 endpoints are being utilized in our organization. 

How are customer service and support?

 Customer service and support are good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware AirWatch. We switched because of the ease of use that we get from Intune. It's much simpler to work with.

How was the initial setup?

The initial setup was very easy, not at all complex.

What about the implementation team?

We have our own team that handles the deployment. Three to four people were included in the process. 

The deployment process was simple. We just enrolled devices and created the necessary policies, and that's it. It took approximately twenty to forty minutes, depending upon the use case.

Moreover, it is easy to create policies with Intune. It's not difficult at all to maintain. We have the same team taking care of the maintenance.

What other advice do I have?

Just go with it. It's very simple to use. Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.