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AmitTiwari4 - PeerSpot reviewer
Delivery Manager at a government with 51-200 employees
Real User
Top 20
Jan 9, 2026
Centralized device policies have improved endpoint control and support remains consistently responsive
Pros and Cons
  • "The user experience of Microsoft Intune is very friendly and the interface is very good."
  • "During the onboarding of Microsoft Intune, we faced the problem that the policies were not getting synced."

What is our primary use case?

We have IT solutions in this organization, but it's different. It's AWS, majorly.

I am dealing with AWS S3 storage services myself, and apart from this, we have multiple services which we are using, the different instances of VM, virtual machines. Majorly the VMs and the storage part we are utilizing. We are planning to use Route 53 as well for the network.

I don't think we have been dealing with something Amazon Virtual Private Cloud. We are just launching the VMs, the instances, and utilizing it for the services. The storage services we have been using in it to store our data.

What is most valuable?

The user experience of Microsoft Intune is very friendly and the interface is very good. It's very easy. Although Microsoft keeps on changing the console, you log in today and you will find something, and then after two months you log in and you will see the options change. That's how it is, but then again, it's quite interesting. It's always nice to explore things in it, always nice to connect and do things. It's not very difficult for me; I don't find it very difficult. Somebody who has worked on SCCM or these products can easily use Microsoft Intune. If they understand the technology, they will be able to use it. It's very good. Microsoft Intune is very good in terms of support as well. We get very good support from Microsoft. Overall, my experience is awesome.

We have utilized Copilot in Microsoft Intune very well.

My experience with Copilot was good. There are always some chances to do some enhancement and improvement, and of course, there is a lot of competition in the market as well against the AI tools we have, the open AI tools we have, and the chatbots we have. Definitely, but it is very good. It is very nice.

What needs improvement?

I see room for improvement with Microsoft Intune because the only thing is that under the policies, there are certain policies which are very deep dive. Somebody has to understand it very particularly, then only they should implement it. That's the only thing. Some demo videos would be available on the portal, that would be helpful. If somebody has to do some implementation of any new policies, how would they do it? The person has to search somewhere how this policy works, and that will help. A small demo would be available in the portal itself. That would be helpful if Microsoft itself can launch some demos.

So far, I think the things are going smooth with Microsoft Intune. I do not see any conflicts with that, any additional features. In terms of comparing with the other cloud providers, the things are smooth. But when it comes to AWS, they have a bundled package of security and everything in one portal, including the billings part as well. Whereas in Microsoft, it is separate. A bundle package would be helpful. Although with AWS, we can get it through Marketplace, in Microsoft it is subscription-based. That is also good, but if I compare with both of them, then console-wise, of course, Microsoft Intune has very good features and everything in terms of endpoint devices. But in terms of the virtual machines connect and onboarding the virtual machines and syncing them, it is a bit tricky. One improvement that is needed if I compare with AWS where it's pretty easy.

For how long have I used the solution?

I have been working with AWS for three months already, but this organization has been working on AWS for the past one and a half years or more.

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What do I think about the stability of the solution?

During the onboarding of Microsoft Intune, we faced the problem that the policies were not getting synced. Sometimes, even after removing the devices from the domain and then re-onboarding the devices, joining the domain again, the sync was not happening. For example, there was one case where the devices were already synced, everything was synced, the user was logged in, and then suddenly when we handed it over, when somebody left the organization, we handed over the asset to another, assigned it to somebody else. In that case, that syncing was not working. It was taking a lot of time. It was very difficult. We removed it from the domain, we formatted the machine completely, then again installed the fresh image. Everything we did, it took time. Then ultimately, we had to take the help from Microsoft. It got resolved, but that was a difficult situation.

How are customer service and support?

Microsoft Intune support is very good. We get very good support from Microsoft.

Ultimately, we had to take the help from Microsoft. It got resolved, but that was a difficult situation.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before this, I was working with Microsoft in my previous company, where I was using Microsoft Intune and other services of Azure and Microsoft.

How was the initial setup?

My experience with the deployment of Microsoft Intune was a bit tricky. It was tricky. But the overall experience was good because there was a lot of learning and enough support from Microsoft in terms of deployment as well.

What other advice do I have?

I haven't used Microsoft Intune Suite Cloud PKI. We haven't used it. But we were having the Citrix environment, so we were launching the Microsoft Intune services in it, connecting our services, and connecting our virtual machines on Microsoft Intune, onboarding the VMs on Microsoft Intune. That's how we were using it, through Citrix.

I need to check that with the engineer regarding something Amazon DCV.

I would rate technical support at least a nine.

I would rate Microsoft Intune at least eight to nine overall.

I would rate it at least eight out of ten. My overall review rating for Microsoft Intune is eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 9, 2026
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Senior System Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 20
Aug 6, 2025
A cost-effective solution that ensures compliance and security
Pros and Cons
  • "I have seen a return on investment with Microsoft Intune, as it has saved me resources; previously, I managed my infrastructure with a team of around six to seven members, but after transitioning to the Microsoft Intune hybrid model, I am able to manage it with just one resource, allowing me to cut costs significantly, around 50-60 lakhs."
  • "Unfortunately, Intune’s management extension does not provide the same level of logging, and I lack the visibility in Intune that I had with SCCM."

What is our primary use case?

I'm responsible for the end-user computing. I'm responsible for packaging the applications, deploying it to all the end-user devices in my organization via Intune, and also creating the monthly patching through update rings and deploying all the patches to the workstations across the entire organization. 

We have also created an Autopilot profile, deployment profile, and enrollment status page to ensure all the new devices are compliant with company policies and compliance policies as per our organization rules.

How has it helped my organization?

It significantly reduces the need for manual human efforts and is very cost-effective. This makes it particularly advantageous for large enterprises, especially in the financial sector, as it is secure and reliable. Microsoft Intune helps protect against vulnerabilities and third-party attacks by providing timely patches and update rings, ensuring compliance with security standards.

What is most valuable?

The best features of Microsoft Intune are creating the package in very simple terms using the Content Preparation Master tool, which I find easy. I'm able to pull reports and get device status very easily, which has been very helpful. 

Regarding the compliance policy settings and configuration profile, I can check on each device to see where it failed. However, I struggle to troubleshoot the exact root cause of these failures, which I want to highlight. 

What needs improvement?

I have observed that while I can generate reports, I am unable to address the log files from end-user devices effectively. For instance, when an application is deployed on a user device and it shows an error indicating failure, I can't pinpoint the exact reason for the failure. In Microsoft SCCM, we can access log files in the "C:\Windows\SCCM\Logs" directory. From there, we can check the "AppEnforce.log" and "AppIntentEval.log" files. Unfortunately, Intune’s management extension does not provide the same level of logging. When I try to review the "Windows IMEI" logs, I cannot determine where the application is failing.

Moreover, I lack the visibility in Intune that I had with SCCM. Looking ahead, with Windows 11 on the horizon and Windows 10 support ending on October 14th, I am currently involved in a Windows land migration project. I plan to image the new devices using Autopilot. Once the hardware hash is added to Intune, we are able to assign the group tag, which allows for the deployment profile to be assigned, enabling both device enrollment and user enrollment. This approach helps minimize the overall experience issues.

Maintaining Microsoft Intune is not very complex; we generally export the entire list of applications we've created once every three months, and we make sure to update or remove any old policies that are no longer required in our organization. However, this is a time-consuming and tedious process. I suggest that Microsoft include an option, similar to SCCM, for every three months or 90 days to automatically remove devices from the console. This suggestion could apply not just to device management but also to application management and compliance policies or configurations.

Because Microsoft Intune is cloud-based, we would like to gain a better technical understanding of how Microsoft develops the tool from the backend. For instance, with SCCM, we learned how it operates—creating distribution points, performing system discovery, and identifying machines present in Active Directory. We understood how to create boundaries and assign boundary groups for distribution points to access content. However, in Intune, we struggle to determine where content is stored. For example, when I create a .IntuneWin file or a package application, I want to know where it is stored and how to retrieve the raw files or the source media if needed. These are some of the challenges we face with Microsoft Intune. We lack a lot of visibility in Microsoft Intune.

For how long have I used the solution?

I have been using Microsoft Intune for the past eight years.

What do I think about the stability of the solution?

I find that Microsoft Intune is stable, but it would be beneficial for support infrastructure engineers to receive presentations about new features and how earlier issues were overcome, as this information is not readily available to them, which affects the perceived stability. On a scale of one to ten, I would rate it a seven out of ten for stability.

What do I think about the scalability of the solution?

For scalability, I would rate it a six out of ten.

Currently, I'm managing around 6,000 devices at Alter Domus, and once I deploy an application, profile, or policy, it takes around two weeks to achieve 92% to 94% compliance. We have around 13,000 users.

How are customer service and support?

For technical support, I previously received direct calls from escalation engineers at Microsoft, and I found that very supportive. However, now Microsoft has changed their process, and L1 and L2 tickets are often assigned to third-party companies where the personnel may lack the necessary knowledge, resulting in lengthy resolution processes. In my organization, management suggests we handle issues ourselves until a solution is provided.

When an escalation support engineer at the L3 or L4 level assists me, I would give them a rating of 10 out of 10. However, for L1 or L2 engineers from third parties, I would rate them a four out of ten due to the lengthy resolution times. 

Overall, I would rate vendor support very poorly, at three or four out of ten. However, when I talk to engineers directly working for Microsoft, especially those familiar with SCCM and Intune, I would give them a 10 out of 10 due to their proper understanding of the tools.

How would you rate customer service and support?

Neutral

What was our ROI?

I have seen a return on investment with Microsoft Intune, as it has saved me resources. Previously, I managed my infrastructure with a team of around six to seven members, but after transitioning to the Microsoft Intune hybrid model, I am able to manage it with just one resource, allowing me to cut costs significantly, around 50-60 lakhs.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

Which other solutions did I evaluate?

When comparing Microsoft Intune with other solutions or vendors, I find that it is a very fast and safe procedure technology. While I believe it is good technology, there are minor issues that could be resolved by Microsoft. We want transparency for engineers to understand where issues arise so we can troubleshoot effectively.

I don’t want to constantly disturb the service support engineers by raising cases. As technical engineers, we want to solve problems on our own. We aim to become subject matter experts for Microsoft Intune within our organization.

What other advice do I have?

In my organization, we use Copilot whenever we don't understand a particular feature, and it provides the answers we need. For example, when I need to create a BitLocker encryption policy, Copilot assists me and guides me through the steps and necessary settings required before creating that policy.

We have a certificate infrastructure, and we generally embed machine certificates and handle the PKI certificates via SCCM. 

The cloud distribution point that we have already configured in SCCM is particularly useful when an end-user device is not connected to the VPN (Virtual Private Network). During this time, the cloud distribution point allows content, such as application patches, to be distributed and successfully installed on end-user devices. This is why we have been able to achieve good compliance.

I would recommend Microsoft Intune to other users because it offers many benefits. Overall, I would rate Microsoft Intune an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 6, 2025
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reviewer2595750 - PeerSpot reviewer
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
Real User
Top 20
Nov 27, 2024
The ability to manage software updates and policies on endpoints has helped us meet contract requirements
Pros and Cons
  • "Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."
  • "There are no complaints about the stability. It works one hundred percent of the time."
  • "The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."
  • "The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

What is our primary use case?

Our primary use case for Microsoft Intune is endpoint management across our enterprise, particularly for Windows and mobile endpoints.

How has it helped my organization?

Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements.

What is most valuable?

We like Intune's mobile device management features. When we migrated from another solution to Intune, onboarding our mobile devices was straightforward. Intune is pretty transparent for the end user. They have a customer portal, and I've never had complaints about it. 

The enterprise application management feature allows us to identify systems outside our standard security baseline and limit their access to company resources until they are updated and approved.

What needs improvement?

The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products.

For how long have I used the solution?

I have used Intune for around two years.

What do I think about the stability of the solution?

There are no complaints about the stability. It works one hundred percent of the time.

What do I think about the scalability of the solution?

There are no concerns about scalability, especially coming from an on-premises solution. We no longer need additional hardware and infrastructure.

How are customer service and support?

I rate Microsoft support eight out of 10. We haven't needed support much, but what we've gotten has been good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used MobileIron for mobile devices, which is our primary use case for Intune. We switched to Intune mainly because it was included in our standard E5 license, providing cost savings and managing everything under a single pane of glass.

How was the initial setup?

The initial setup was straightforward with minimal support required from Intune's side.

What about the implementation team?

No external integrator, reseller, or consultant was used. All implementation was handled in-house.

What was our ROI?

We have seen a small return from the native integration with our Microsoft systems and Intune's reporting. 

What's my experience with pricing, setup cost, and licensing?

With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.

Which other solutions did I evaluate?

We evaluated Workspace ONE and Jamf for mobile management but stuck with Intune because it's included in our license.

What other advice do I have?

I rate Microsoft Intune eight out of 10. It's a great solution, but there is room for it to become a more polished product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Levis Karangwa - PeerSpot reviewer
Product Ready Trainer (Prt) | Scim – Microsoft Intune at a consultancy with 5,001-10,000 employees
Real User
Top 20
Feb 5, 2026
Centralized device policies have simplified support, while the admin portal still needs usability gains
Pros and Cons
  • "Microsoft Intune has broad capabilities, particularly with mobile device management, with excellent management features like the ability to push configuration policies to all devices across the company and manage them effectively, strong configuration and compliance capabilities, and valuable application management that centralizes applications in one place and makes configuring or deploying them much easier."
  • "The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness."

What is our primary use case?

Microsoft Intune is used for technical support. We handle client cases and help in the resolution of cases from post-commercial support. We have not yet moved to premium cases, but we provide technical support for any issues with Microsoft Intune.

What is most valuable?

Microsoft Intune has broad capabilities, particularly with mobile device management. The management features are excellent, especially the ability to push configuration policies to all devices across the company and manage them effectively. The configuration capabilities are strong, and the compliance features are also really good.

The application management is a valuable feature because it makes the process easier by centralizing applications in one place, which contains most of the things needed when configuring or deploying applications. This is a really good feature to use in Microsoft Intune.

What needs improvement?

The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness. The admin portal is something that still needs improvement, though I believe it will be updated in the future.

The admin portal has not yet been updated to the level of other admin portals such as Entra, Microsoft 365 admin portal, and compliance portals. It is usable and can be used, but it is not as user-friendly as those other admin portals when compared side by side.

For how long have I used the solution?

I have been working with Microsoft Intune for about two months, starting in December, and I am now in my third month as the product ready trainer for Microsoft Intune here in Rwanda. It has not been that long, but because it is a new technology we are supporting, the experience has been valuable.

What do I think about the stability of the solution?

During the time I have been using Microsoft Intune, there have not been many issues. There have been no service incidents, no total shutdowns, and no lagging that I have observed. However, because we interact with customers and support them with Microsoft Intune cases, there have been some complaints from customers. Sometimes there is lagging, policies are not being pushed, or the eight hours of synchronization have passed without anything happening. For myself personally, I have not had any lags or downtime with Microsoft Intune as a product.

What do I think about the scalability of the solution?

Microsoft Intune is really scalable because it is broad and has many things and dedicators for various functions. The scalability is really good.

How are customer service and support?

There is a partnership since we support Microsoft cases. We deal with technical support for Microsoft coming from Microsoft Intune to other lines of business, so there is a partnership in place.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have only used Microsoft Intune.

How was the initial setup?

The initial setup is easy. It took me around thirty minutes, and the whole process was seamless because following the steps was straightforward. I would not classify it as difficult—it was easy.

What about the implementation team?

It is better to implement with a team due to the different efforts involved, but a single person can also complete the deployment. However, it is preferable to have a team.

What was our ROI?

Microsoft Intune provides a good return on investment.

What's my experience with pricing, setup cost, and licensing?

The prices are good. The licenses are good, and since Microsoft Intune is mostly embedded in other licenses such as E5s, the pricing is customer-friendly. I cannot compare it to other licenses, but I think the pricing is really good.

Which other solutions did I evaluate?

There are alternate solutions, but not many. When talking about certificate handling, we do set up or support customers with certifications, but mostly this is done by a different support team, the on-premises team. I have not interacted very well with Cloud PKI because it is dealt with by a different team, mostly the security and compliance team. I do not have much experience with it, but I have interacted with it here and there.

What other advice do I have?

I have been a product ready trainer for Microsoft Intune for two months, but in the field of Microsoft technical support, I have been doing this for two years.

I have seen the CoPilot feature in Microsoft Intune, but I have not interacted with it much because the licensing we are using at the moment does not provide access to CoPilot. We do not have that access, and because it is also a feature in preview, we have not really interacted much with CoPilot in Microsoft Intune. However, I have interacted with CoPilot in other admin centers, and it is good.

We use the feature, and it has been beneficial.

With Microsoft Intune, you must always check the policies to ensure they are interacting with the devices. You must keep checking the compliance of the devices and the health of the devices. This is something you keep checking regularly, so you must always be looking after these things in Microsoft Intune. It really does require ongoing maintenance.

Organizations can implement Microsoft Intune successfully. My review rating for Microsoft Intune is seven point five.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Feb 5, 2026
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Network Administrator II at a energy/utilities company with 201-500 employees
Real User
Top 20
May 3, 2025
Provides the ability to remotely wipe a device and control it, but it isn't our choice for non-Microsoft devices
Pros and Cons
  • "The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions."
  • "Microsoft Intune does a great job of helping protect our environment."
  • "I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune."
  • "I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

What is most valuable?

The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions. Being able to update devices is extremely important. Especially when people do not bring their devices in, we need to be able to reach out and update them over the internet.

Microsoft Intune does a great job of helping protect our environment. Particularly for mobile devices, it is great because our team is able to reach those devices and control the data that is on them.

What needs improvement?

I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune. We are using KACE from Quest to update our systems. We find that Intune is good with smaller mobile devices, the ones you put in your pocket. That is where I find Intune to be the best.

For how long have I used the solution?

We had Microsoft Intune for a while, and we finally successfully deployed it.

What do I think about the scalability of the solution?

Microsoft Intune scales effectively with growing needs.

We have not had to extend usage, but we are looking at Microsoft Intune for all kinds of new mobile devices that come out all the time. We will be expanding to cover those.

How are customer service and support?

The support I get from Microsoft is very good. I have had a good experience with it. I would rate them a seven out of ten, which is pretty high in my book.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Prior to adopting Microsoft Intune, we had KACE, but it could not handle mobile devices effectively. That is where Intune really shines.

How was the initial setup?

I wasn't involved in the day-to-day deployment of it. I heard some pain points. The main thing is the learning curve.

It took time to implement. It was not the best product starting out of the gate. We were having difficulties getting our mobile devices integrated, but now we are doing much better. I was not in charge of the Intune deployment, but I am aware of some of the challenges they have been experiencing. It was really hard to integrate all the mobile devices. We integrated Surface devices properly, but our mobile workforce has many Apple iPhones, and those did not work quite as efficiently. We have got it all completed now. It is going smoothly.

Overall, the user experience with Microsoft Intune has a learning curve, but they are doing much better with it now. We had a really small help desk department, so they were stretched thin, but we have hired enough people now that we are able to get Intune deployed and working properly. We are in good shape.

We haven't moved a lot of our infrastructure to the cloud or Azure. We're still very much on-prem. We're a water district. We process water. A lot of our assets are physical, and they need to be secure. However, a lot of business applications are more Internet-connected. We have some cloud applications as software as a service.

What was our ROI?

We have seen a return on investment from Microsoft Intune. The main advantage is being able to manage the mobile devices at a good cost. Microsoft generally prices things pretty competitively, except for Azure, which is very expensive.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive. Because we have so much on-premises equipment and assets, we put many items on-premises for that reason, and only if something absolutely has to live in the cloud, we put it there.

Which other solutions did I evaluate?

Before choosing Microsoft Intune, they did look at other options. I do not remember what was on the short list of what we were evaluating, but we have been using Intune for a while. Getting it deployed just took time.

What other advice do I have?

I have played around a bit with Copilot for Microsoft Intune, but I use it more on O365. For Intune, I am not sure if we are using it. We do not use Advanced Endpoint Analytics as much because we have many other security tools. I find Microsoft to be good at the front end, especially for Exchange and similar applications. For inbound items, it is the first line of defense. We have many other layered defenses, with Microsoft being one of those layers.

I would recommend we stick with it. It has been great. I would rate Microsoft Intune a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Kenneth van Surksum - PeerSpot reviewer
Owner & Senior Consultant at a consultancy with 1-10 employees
Consultant
Top 20
Jan 30, 2025
Streamlined integration and updates optimize management
Pros and Cons
  • "Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%."
  • "First of all, the integration with the rest of Microsoft's products is a major win."
  • "A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process."
  • "Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does."

What is our primary use case?

I am an IT consultant, and I mainly advise my customers on how to implement Microsoft 365 solutions like Microsoft Intune within small and large companies.

What is most valuable?

First of all, the integration with the rest of Microsoft's products is a major win. Secondly, it comes from a vendor for which we manage most of the operating systems, which is a big plus. 

As a software-as-a-service, it is updated monthly, meeting all the new functionality provided by the operating system vendors. If I don't have an endpoint management solution, I must go to each computer individually to harden systems, install software and data. 

Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%.

What needs improvement?

The biggest challenge Microsoft has with its own product is supporting all the versions of its own product as well. A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process. 

However, given that they have paying customers, it's not something they can easily do. Ideally, we would have a product capable of managing the latest versions of the operating systems without having to deal with outdated systems.

For how long have I used the solution?

I have been using the product actively for about five to seven years.

How are customer service and support?

Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does and what the real issue is. I do realize that my support requests are the more advanced ones. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Getting used to working with a product like Intune is easier if I'm already familiar with other Microsoft products, as many companies are. The adoption rate is quite fast. Other vendors provide good solutions as well. Ultimately, it depends on what I am accustomed to. If I have worked for 20 years with VMware technology, then adopting the VMware endpoint management solution might be easier than switching to Microsoft Intune.

What was our ROI?

It really saves time and resources. As mentioned earlier, I need not go to each machine to update it and install software when using a device management solution. The efficiency gain might be between 60% to 80% compared to other products. If compared to another product I am accustomed to, the results may vary.

What other advice do I have?

As a consultant, I advise customers and help them implement it. In addition, I offer a service where customers purchase configuration updates from me on a subscription basis. I ensure the Intune environment and other products remain up-to-date. 

Microsoft is doing a good job in this area, and many customers who ask for my help already pay for the license. Cloud PKI has similar issues, where other vendors provided that functionality before. Customers who needed it previously adopted third-party solutions. 

Now, Cloud PKI has been available for a year, serving as a good alternative provided by Microsoft, although many customers continue to stick with solutions they had already adopted. 

My overall rating for this solution is eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
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reviewer2700615 - PeerSpot reviewer
Senior Director, Gen Ai Projects, Marketing Technology at a tech vendor with 51-200 employees
Real User
Top 20
Apr 30, 2025
Enables us to deliver a seamless experience and remote management for our customers
Pros and Cons
  • "The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
  • "The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
  • "From my level of analysis, the feature I would prefer to see added to Microsoft Intune is extensive support. Anything that helps to diagnose the problem and solve it would be useful."

What is our primary use case?

Our current use cases for the solution involve consulting and implementing for many customers. Primarily, the majority of our customers are India-based, but we have a few customers in the US. We essentially help them with all their device management, end-to-end, including mobile device management.

We are mainly using CoPilot in Microsoft Intune for configuration and from a productivity point of view. Additionally, we want to standardize many of these processes so we do not have to reinvent the wheel when we go to different customers. This is the context in which we are using CoPilot to help us speed up in terms of reusable objects that we can generate and then deploy across customers.

How has it helped my organization?

It is an ideal solution for customers who are a Microsoft-shop. The ecosystem plays a big role, and there is support for a variety of devices. I do not see any problem because Microsoft Intune supports all sorts of devices and platforms, but if their ecosystem is much more Microsoft, it is even easier for us from a configuration and implementation point of view.

We are using the enterprise application management feature in Microsoft Intune. We support end-to-end, and we have customers ranging from small to mid-size and large enterprises. Depending on the customer's needs, it may change, but we do use it. Enterprise application management in Microsoft Intune primarily helps in terms of throughput and productivity.

We can cater to more customers with the limited capacity that we have. We do not have to hire many more engineers, especially with CoPilot and other tools. Also, standardizing some of these deployment options across customers helps us to scale easily.

What is most valuable?

The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience. The seamless experience and remote management for customers from our office with our engineers are the most convenient aspects. It increases productivity and helps us to scale and expand.

The user experience of Microsoft Intune is very good. For the last eight years, we have been using it effectively. It is probably one of the best experiences. I do not have any complaints or problems. My team quickly gets through it, and they understand it easily. Training becomes easier, especially when people move out and then get new people onboarded. It is a seamless experience.

What needs improvement?

So far, I have not heard any complaints because it is a pretty mature product. From my level of analysis, the feature I would prefer to see added to Microsoft Intune is extensive support. Anything that helps to diagnose the problem and solve it would be useful. Helping the engineers, especially with CoPilot, with ready or out-of-the-box solutions would make life a lot easier because that helps us reduce tickets and respond faster. They can support engineers to do their job better and in a much more proactive way. They can also suggest solutions so that we do not have to waste time. Being more proactive is essential.

For how long have I used the solution?

I have been using Microsoft Intune for more than eight years.

What do I think about the stability of the solution?

Microsoft Intune is very stable. I have not experienced any downtime, crashes, or performance issues with Microsoft Intune at all.

What do I think about the scalability of the solution?

Microsoft Intune scales with our growing needs. We are mostly catering to our customers, and scaling is never a problem. We have worked with customers with over 100,000 employees, so it performs exceptionally.

How are customer service and support?

We support the entire M365 end-to-end, and Microsoft Intune is a part of that. We support all features and capabilities around Microsoft Intune. My team is technical. We give L1, L2, and L3 support, and we only escalate to L4, L5 when needed, which is a very limited situation. This happens only when new features and products are released, such as CoPilot, which we have not experienced before. Generally, my team is self-sufficient.

How would you rate customer service and support?

Positive

How was the initial setup?

Its deployment is seamless. We have on-premises and cloud deployments. The cloud provider is Azure.

What was our ROI?

We have seen a return on investment. There are more revenue generation opportunities for us and productivity. Those are the two key aspects, along with customer satisfaction.

We have data points and metrics to calculate our return on investment, as we continuously track our internal stats, especially on the support side. We have to report back from the reports point of view, so we have many internal stats around it.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, setup costs, and licensing of Microsoft Intune has been good. As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it.

What other advice do I have?

We have been using Microsoft Intune for a long time. We are a Microsoft partner, so we will stick with them.

I would rate Microsoft Intune an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cybersecurity Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
May 5, 2025
Configuring and pushing policies directly to mobile phones has been made seamless
Pros and Cons
  • "It is a cloud solution, and you can easily scale as your needs grow."
  • "The feature I find most valuable in Microsoft Intune is being able to configure policies and push them directly to mobile phones."
  • "A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices."
  • "Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."

What is our primary use case?

We use Microsoft Intune for mobile device management, which includes both endpoint and mobile devices.

What is most valuable?

The feature I find most valuable in Microsoft Intune is being able to configure policies and push them directly to mobile phones.

Being able to remotely wipe mobile phones in case they are stolen or misplaced is very important for us.

We're hoping we'll be able to deploy patches quickly once fully deployed. 

It's a cloud solution and you can easily scale. 

What needs improvement?

Currently, I have not seen any areas I want to improve in Microsoft Intune. We haven't gone far into using it. We still rely mostly on SCCM. We are trying to transition mobile device management and endpoint management from SCCM to Microsoft Intune, so we are still in the process of doing that. I haven't actually explored all the functionality of Microsoft Intune. Probably when we do that, I will have more to say about it.

A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices.

For how long have I used the solution?

I have been using Microsoft Intune for probably three years.

What do I think about the stability of the solution?

Microsoft Intune has been stable and reliable.

What do I think about the scalability of the solution?

It is a cloud solution, and you can easily scale as your needs grow.

How are customer service and support?

Whenever we have had challenges, we were able to get Microsoft support on time. Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well. Some technicians are good and give you the best support you can get, but some of them are not there yet.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

It has always been Microsoft solutions prior to adopting Microsoft Intune.

How was the initial setup?

Microsoft Intune is deployed on the Azure cloud. I wasn't part of the deployment as it was already in use when I came to the company. 

What was our ROI?

The question about return on investment with Microsoft Intune would probably be for the Solutions Manager, as they manage all the solutions and would understand if there has been a return on investment. I don't have any access to numbers around that. Once we're done fully migrating, I'll have a better sense of ROI in terms of time savings.

What other advice do I have?

We're not using CoPilot and INtune. The Copilot we use currently is just for Office 365.

I am also not currently using Enterprise Application Management in Microsoft Intune.

Advanced endpoint analytics is tied to Defender for Endpoint.

Once we are done fully migrating to Microsoft Intune, I will compare that with what we currently do with SCCM. Currently, with our Microsoft Intune, it is limited in the sense that it focuses more on mobile device management and less on other endpoint management. Once we have fully transitioned into endpoint management, I can compare and see how it helps in terms of patch management and deployment.

On a scale of one to ten, I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.