Try our new research platform with insights from 80,000+ expert users
AndrewNeal - PeerSpot reviewer
Endpoint Manager at a energy/utilities company with 201-500 employees
Real User
Top 10
Extensive device management options empower diverse environments
Pros and Cons
  • "The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."
  • "The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."
  • "The reporting dashboard is really limited."
  • "Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."

What is our primary use case?

The primary use case is endpoint management.

The organization I'm with now is pushing towards cloud management. They want to move away from on-prem and hybrid to pure cloud.

We use some security management through Intune, but we have another product for that.

How has it helped my organization?

We were using a different product to manage machines. I had a lot of different organizations I was managing. I started seeing the benefits of machine level or the cloud management through Intune as we started pushing it to clients that were using the proper licensing, like 365 Premium. The management aspects of that were fantastic compared to what they had or didn't have at that point. So it was a pretty immediate benefit in using Intune.

What is most valuable?

The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices. There are numerous options available. Within Windows devices, the depth of management is very nice.

I grab the logs through the events in Intune. We do some of the security through there, but we're evaluating whether to migrate wholly into the Microsoft ecosystem for security or keep it separate.

We do manage some applications through Intune. I think they make that very simplistic and easy to maintain.

I only have under 400 endpoints that I'm managing right now with this organization. The reporting aspect of it has been very nice because I've been able to keep an eye on devices that may or may not be functioning properly. I need to explore some of that automation deeper.

We use Cloud PKI extensively for deploying certificates.

There are a lot of great functions that have been implemented, especially conditional access and zero trust. Intune really does nail that quite well.

We're more productive with Intune. The management of devices makes it a lot easier, and it's faster to deploy devices with Autopilot.

Intune helped us to consolidate vendors, which is helping reduce attack surface.

What needs improvement?

The reporting dashboard is really limited. You have to use something like Power BI and Graph to get better reporting. I wish they would implement new dashboards and widgets for the dashboard in Intune. The report updating period is very slow, taking upwards of over an hour to confirm if a policy is deployed after check-in.

The user experience is good. There are a few things that I wish could be tweaked. Whereas with other management systems like Jamf and JumpCloud, you can set the check-in interval times so you can push policy faster. We don't have that option with Intune, so I think that's the biggest failing so far. It can take a while for policies to push out to users.

Buyer's Guide
Microsoft Intune
August 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,445 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Intune for about three years now.

What do I think about the stability of the solution?

Very rarely have I seen it crash, maybe twice. However, if Intune is not available, the 365 environment might not be available, causing a major ordeal.

How are customer service and support?

Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss. However, when you get a knowledgeable support engineer, they are very good and helpful.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I've used Jamf, JumpCloud, Mosyle 360, and Automate. I switched when I started to see the benefits of machine-level or cloud management through Intune.

How was the initial setup?

Intune from zero has a learning curve, however, it's not overly difficult. It's important to have a basic understanding of what you're doing.

What about the implementation team?

I've set up environments by myself. It's better to have a small team to verify policies and come up with solutions.

What's my experience with pricing, setup cost, and licensing?

I know what's included in 365 Premium offering, and it's a good deal. On an enterprise level, they break out features I'd really want, which complicates access. It is a good value, especially for smaller organizations.

Which other solutions did I evaluate?

I've used Jamf, JumpCloud, Mosyle 360, and Automate in the past.

What other advice do I have?

Make sure you have a test environment or test devices. Don't push a policy out to all devices unless you absolutely understand what it's going to do.

My advice to someone considering Intune is that if they're already using 365 products, then this is a great system to lean on and to deploy to your organization. If you're in another organization's ecosystem, like Google or Amazon, then I may not necessarily think it would be the best option.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2303718 - PeerSpot reviewer
Consultant Identity, UC and Work Place at a security firm with 51-200 employees
Consultant
Top 20
Enables remote management of devices but needs improvement in speed and support
Pros and Cons
  • "The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."
  • "The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."
  • "In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices."
  • "Microsoft Intune is not as fast and extensive as traditional solutions such as SCCM and others."

What is our primary use case?

We use it for Android device management. We also work with Autopilot configuration and application deployment. We use Microsoft Intune for WiFi profile deployment and zero-touch migration from Windows 10 to Windows 11.

I used Microsoft Copilot with an Excel file containing more than 2,000 workstations with many models. For just the Lenovo manufacturer, we have 20 models. I uploaded this file to Copilot so it could indicate if a model and workstation were compatible with Windows 11 or Windows 10. We deploy many applications with the enterprise. In Tunisia, we have laws that prevent uploading documents or sensitive data to Microsoft Copilot, which creates restrictions on its use. 

What is most valuable?

The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network. This means even if users are on vacation or working from home, we can control it and deploy applications, deploy all features with Microsoft Intune.

The enterprise application deployment is another key feature. We have deployed many applications. Our last project was with our minister of education where there were more than 20,000 new devices that we needed to manage for education. We have many applications that students work with on a daily basis, so we use the enterprise application for deployment of all those packages and software. It helps save manual work.

What needs improvement?

Microsoft Intune is not as fast and extensive as traditional solutions such as SCCM and others. In SCCM, which is another Microsoft product, there are many logs that we can detect and monitor the deployment of the image, software, and inventory. In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices.

Another feature that needs improvement in Microsoft Intune is device preparation. Microsoft Intune is for management. We cannot prepare devices from scratch or bare metal.

They should optimize their licensing. They should include some features for free and the others for a price. Currently, everything comes at a cost.

Microsoft Intune also needs to improve its scenario documentation. While Microsoft articles cover basic scenarios for deployment, they don't address advanced scenarios such as massive deployment, retiring applications, or updating applications.

For how long have I used the solution?

I have been working with this solution for more than one year.

What do I think about the stability of the solution?

The solution is stable without any problems with stability or availability. The portal is always ready for configuration when accessed. The only issue is the slowness previously mentioned. When deploying a strategy from Microsoft Intune, sometimes it takes one to two hours to show that the strategy is deployed on the device.

What do I think about the scalability of the solution?

It's scalable. We just need to add more licenses.

How are customer service and support?

There is inadequate support for Microsoft Intune, especially if the problem is on the device. When tickets are opened regarding device problems rather than portal or configuration issues, the support becomes slower and takes considerable time for troubleshooting. They seem to give less importance to device-related problems compared to portal or configuration issues.

How would you rate customer service and support?

Negative

How was the initial setup?

It's a lot easier than the traditional solution where we had to prepare a virtual machine, SQL server, install an agent, etc. It's a SaaS. We can use it as a service. We only need to access the Intune portal, configure the base configuration with the name of the company, and configure the baseline. It's very simple. The only problem is that there is slowness and no place to find logs to identify where the problem is. It is hard to identify if it's in the workstation or the configuration that I made in Microsoft Intune. 

For the basic configuration, it takes approximately one to two days.

What's my experience with pricing, setup cost, and licensing?

It's a part of Microsoft 365 and E5 licenses.

Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. It should be free as users cannot use a solution to deploy configuration and applications without being able to assist users. Even for Android devices, remote control requires purchasing the remote help add-on.

What other advice do I have?

I would rate Microsoft Intune a six out of ten. As a modern workplace consultant, I see everything moving forward to the cloud. However, many features in legacy solutions cannot be migrated suddenly to Microsoft Intune. It needs to be more reliable with better support for full cloud migration.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Flag as inappropriate
PeerSpot user
Buyer's Guide
Microsoft Intune
August 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,445 professionals have used our research since 2012.
Arif Zaman - PeerSpot reviewer
Head of Technology at Transcom
Real User
Top 20
Copilot helps our engineers work better by making suggestions and offering resolution metrics
Pros and Cons
  • "We are transforming our flat network by adopting different cloud solutions, and our own applications are hosted in the cloud. Intune ensures our security throughout our entire cloud-based system, improving our security posture."
  • "Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."
  • "Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."
  • "Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution."

What is our primary use case?

We are using various security solutions and implementing a Zero Trust framework for our organization. Intune is part of this framework.

How has it helped my organization?

We are transforming our flat network by adopting different cloud solutions, and our own applications are hosted in the cloud. Intune ensures our security throughout our entire cloud-based system, improving our security posture.

What is most valuable?

Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization. The user experience is good because we only use Microsoft solutions, which are user-friendly.

We have Intune's enterprise application management in our pipeline, and our infrastructure and hybrid cloud team are working together to deploy applications using Intune. It has security analytics, and more exciting features are on the way. 

Cloud PKI helps us manage the complexity of certificate infrastructure. Previously, we hosted all the VMs in our own data center, but now we're on the cloud, helping our user base and VMs grow. 

Copilot helps our engineers work better by making suggestions and offering resolution metrics. We can understand and push those patches or fixes from that side.

What needs improvement?

Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it.

For how long have I used the solution?

I have used Intune for one and a half years.

What do I think about the stability of the solution?

Since we started last year, it's relatively new, and I would need more time to fully assess it. However, I have positive thoughts about Microsoft Intune's stability and anticipate it will be beneficial for us.

What do I think about the scalability of the solution?

Intune is scalable, and Microsoft is always focused on scalability, especially for business conglomerates like ours. Scalability has been ensured, and it's working correctly.

How are customer service and support?

I rate Microsoft support seven out of 10. Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution. Given our premium support, expert-level service from Microsoft could be enhanced. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before Microsoft Intune, we used regular security solutions. We chose Microsoft Zero Trust for full security.

How was the initial setup?

The initial setup was aided by our partner, who guided us well. Although there was much to learn initially, current processes have simplified the experience.

What about the implementation team?

We worked with a local reseller, Elevate Solutions, who is implementing the Zero Trust framework for us. They have been committed and focused on implementing the right solutions, which has been helpful.

What was our ROI?

Earlier incidents caused data loss and required reentry. Microsoft Intune has improved our processes.

What's my experience with pricing, setup cost, and licensing?

We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily.

Which other solutions did I evaluate?

We evaluated Google Cloud Platform (GCP) before choosing Microsoft Intune, but since our team is experienced with Microsoft, and Microsoft's clear vision for the future aligns with ours, we chose Microsoft Intune.

What other advice do I have?

I rate Microsoft Intune eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Martijn Van De Weijenberg - PeerSpot reviewer
Director at Provisioned
Real User
Top 20
Automatic patching removes the burden of patch management
Pros and Cons
  • "Windows Autopatch is the most valuable because it removes the burden of patch management."
  • "One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."
  • "Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions."
  • "Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions."

What is our primary use case?

We are a Dutch MSP delivering modern workplace solutions for all of our clients. We create tailor-made workspace environments for them.

How has it helped my organization?

It helps us to transform IT environments of our customers from on-premises to the cloud, focusing on both Azure and the modern workplace.

What is most valuable?

Windows Autopatch is the most valuable because it removes the burden of patch management. Intune's user experience is pretty smooth. The endpoint analytics works well if you know how to use it as a guess. Microsoft includes a little more added value by default. It's a great source of information. 

What needs improvement?

Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions.

For how long have I used the solution?

I have been using Intune since 2017 or 2018.

What do I think about the stability of the solution?

Intune's stability is good and has improved a lot over the last year.

What do I think about the scalability of the solution?

Scalability works well. It supports organizations with 200 endpoints and those with more than 15,000 endpoints.

How are customer service and support?

I rate Microsoft support eight out of 10. Customer service is pretty good, partly because we have a contract with Microsoft. Transparency is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Active Directory group policies and ConfigMgr in the traditional way. However, most of our clients are already on Microsoft 365 Business Premium or the enterprise E3 or E5 stack, so it doesn't make much sense to use solutions from different vendors.

What about the implementation team?

We are a reseller.

What was our ROI?

One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot. Even with the projects around it, they still gain cost benefits in the first year.

What's my experience with pricing, setup cost, and licensing?

It's cost-effective because Intune is included in the E3 and E5 licenses. It's smart because it helps Microsoft sell the license.

What other advice do I have?

I rate Microsoft Intune eight out of 10. There's always room for development.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Microsoft 365 Support Engineer | Intune at Teleperformance
Real User
Top 20
Enhances response time with scheduled updates while offering clients remote assistance
Pros and Cons
  • "Microsoft Intune saves eight hours per day, and during my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment."
  • "I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes."

What is our primary use case?

My use case for Microsoft Intune involves working in the breaking fixed line.  I receive tickets when customers encounter errors or have doubts about the tool. I can explain the tool to clients, or I'll analyze the error. For example, if someone tries to use BitLocker but their device doesn't encrypt, I start my analysis of the policy the client created and try to fix the error.

What is most valuable?

The best features of Microsoft Intune are Windows Update rings. This is superior because you can schedule updates for quality, security, or OS system updates. It is beneficial because we can schedule work hours or after work hours to implement the updates. It helps me better understand client issues and increase my response time to deliver solutions to problems.

What needs improvement?

The areas that have room for improvement in Microsoft Intune include the Autopilot process. The ESP profile could be easier to use as many clients complain about it because if we don't deploy the ESP, the Autopilot doesn't work properly. These two configurations should be together when you create the Autopilot profile rather than separated.

Another tool that needs modifications is script deployments. When trying to deliver PowerShell scripts in the organization to apply wallpapers, it's very complicated to see if they return errors or how they show in the devices. Changing that would help significantly.

For how long have I used the solution?

I have used Microsoft Intune for a year and three months. I have been working for three years in the Microsoft line support. Before Microsoft Intune, I was the Exchange engineer from the support line too.

What do I think about the stability of the solution?

I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes.

What do I think about the scalability of the solution?

In my organization, I am the only one who works with Microsoft Intune. When I need to use my environment to test, I create approximately 20 users and start to deploy. In my role, I receive tickets from organizations that have thousands of devices requiring issue resolution in Microsoft Intune.

How are customer service and support?

From one to ten, I would rate the technical support at a 10.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I cannot compare Microsoft Intune with other solutions or vendors on the market because the only time I saw Microsoft Intune work with another solution was when I received a ticket about Mac OS where the organization used MDM Jamf to manage devices and started using Microsoft Intune. They tried to migrate to Microsoft Intune. This is the only collaboration I have seen between Jamf and Microsoft Intune.

What was our ROI?

Microsoft Intune saves eight hours per day. During my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment.

What's my experience with pricing, setup cost, and licensing?

The pricing for Microsoft Intune is very reasonable because organizations can pay without complaints. Microsoft Intune isn't sold standalone only. Organizations can buy Microsoft 365 Business Premium, which includes Microsoft Intune with the license. It's a reasonable price to use Microsoft Intune.

What other advice do I have?

I recommend Microsoft Intune to other users because it's a great tool to manage the environment. You can use it on one machine to deliver it to others. When you enroll these devices, the IT professional's life becomes easier to manage these machines because we can do everything remotely. I would rate Microsoft Intune overall as a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Flag as inappropriate
PeerSpot user
Independent Contractor at a computer software company with 1,001-5,000 employees
Real User
Top 20
Enables seamless remote management and supports significant workforce scaling

What is our primary use case?

Microsoft Intune has been used in organizations ranging from US entities to Indian companies, with onboarding of systems in numbers ranging from 300 to over 7,000. We migrated from on-premise Active Directory to Microsoft Intune during COVID for remote work support.

How has it helped my organization?

As a user, I believe that Microsoft Intune is a superior tool that addresses many issues compared to previous methods, such as using a local Active Directory. As an administrator, I have a broader view of the system, allowing me to monitor whether users are online or offline, track their last activity, and manage various aspects effectively. This is a significant improvement over older methods, where we often had to inform users that certain activities were not approved due to insufficient access levels.

What is most valuable?

Microsoft Intune streamlines remote system access and management without a physical environment. I started my career in Active Directory configuration and Group Policy. In those roles, we provided systems to end users. When users went home and encountered issues such as password changes or other policy problems, troubleshooting those issues became quite challenging without physical access to the systems. However, using Azure and Intune has helped us resolve most of these issues. With these tools, we no longer need a physical infrastructure to manage systems, as we can push policies remotely and maintain control over the devices. This capability is a significant advantage of the cloud environment, as it allows us to streamline processes and provide remote access without reliance on physical setups.

Additionally, Microsoft Intune gives us a broader perspective, enabling us to manage policies for both users and systems through cloud portals. This approach allows us to deliver solutions much more quickly than the methods we previously used.

What needs improvement?

Reporting remains an issue, with challenges in providing comprehensive reports. For instance, while we can generate detailed reports for individual users—such as examining sign-up, sign-in, or audit logs—we struggle to produce aggregate reports for the organization. For example, if a user encounters issues logging into the system, we can monitor that specific case and provide detailed information. However, if the organization wants to know about multiple users experiencing problems with multi-factor authentication (MFA), we cannot compile a comprehensive report that highlights how many users faced this issue or identify the overall cause, such as a policy change. This limitation in Microsoft Intune is a significant drawback; we cannot produce overall reports on an organizational level. 

Another issue is that when configuring and deploying Microsoft Intune, some processes experience delays due to the cloud environment or other structural elements like the local area network and internet dependencies. I believe that if Microsoft Intune could operate through both agent-based and non-agent-based approaches, it would improve communication between cloud services and local systems. For example, the policies could first be downloaded to local systems, and once everything is ready, the deployment could occur. Currently, with Windows updates, we have control over when to deploy them, and we can see the status of the deployment, whether successful or failed. A more effective approach would be to allow for manual deployment initiation rather than automatic triggers. By implementing this, we could validate that the updates are properly downloaded and available on the local systems before proceeding with deployment. This streamlined process would enhance our ability to manage updates effectively.

Pricing can be challenging for startups or smaller companies. While larger companies have budgets for cybersecurity, smaller ones may struggle with recurring costs of cloud-based solutions like Microsoft Intune.

For how long have I used the solution?

I have been using Microsoft Intune for five to six years.

What do I think about the stability of the solution?

We haven't encountered any specific session outages or similar issues, but one drawback of this cloud environment is that we cannot accurately inform the end-user or management about when the exact policy will be applied and when the results will be visible. The nature of cloud deployment means that the rethinking process can take about 30 to 45 minutes, and in some cases, it can take a few days, as we've experienced.

What do I think about the scalability of the solution?

Regarding scalability, there are no issues. We successfully scaled from 4,000 to over 10,000 employees without major changes. I don't foresee any significant issues in this regard.

How are customer service and support?

While we encountered some initial problems during the early days of deployment, the frequency of these issues has decreased. Most troubleshooting can now be handled on our end. I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously managed 4,000 to 6,000 systems globally using Active Directory before migrating to Microsoft Intune during COVID.

How was the initial setup?

The initial deployment and installation are quite comparable to other tools, but it offers more flexibility, especially since most systems operate on Windows. While the deployment or configuration might take a few days, once we finalize the planning phase, the onboarding process becomes much smoother. We can effectively onboard the system with or without user assistance. A significant advantage is that we can complete migrations remotely, minimizing user dependency. For context, we previously used Active Directory to manage 4,000 to 6,000 systems globally. We migrated to Microsoft Intune and other security solutions during the COVID-19 pandemic, when many organizations transitioned to remote work. During that time, we began the migration process, which included transferring user profiles. Typically, it took about 38 to 45 minutes to migrate a system from on-premises Active Directory to cloud-based Intune, assuming the user had minimal data in their profile. If the profile contained more data, the migration time could vary, but the average was still around 45 minutes for one system.

Regarding maintenance, while new deployments may not require a specialized person on-site, ongoing security improvements or updates to organizational policies need to be handled carefully. These adjustments are not something that a Level 1 engineer can manage alone. Proper planning and execution by specialized engineers are essential to implement these changes effectively.

What's my experience with pricing, setup cost, and licensing?

On the pricing side, the cost for tools like Microsoft Intune can be challenging for early-stage companies that cannot afford such expenses. For smaller companies, the comparison often leads them to choose a local Active Directory, as it involves a one-time cost for purchasing and configuring servers. With Windows Server's built-in Active Directory feature, there are no additional costs for customizing policies. In contrast, Intune is a cloud-based solution that requires a recurring monthly payment. Moreover, the price increases with every additional endpoint, which wasn't the case before.

This cost structure could pose challenges for startups that are struggling financially. However, companies aiming for a fully secure environment and those with a dedicated cybersecurity budget can plan to implement Intune effectively. In summary, I would say that Microsoft Intune is the best product for established companies. It can be quite difficult for new companies without a cybersecurity budget to manage the associated costs.

What other advice do I have?

I would rate Microsoft Intune a ten out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
reviewer2563299 - PeerSpot reviewer
Microsoft Practice Lead at a tech services company with 11-50 employees
Real User
Top 5
Provides a centralized management solution, although its suitability depends on specific needs
Pros and Cons
  • "I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices."
  • "Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."
  • "Intune is not the most user-friendly mobile device management platform available."
  • "Intune is not the most user-friendly mobile device management platform available."

What is our primary use case?

Microsoft Intune is a comprehensive solution for mobile application management and mobile device management, securing various endpoints like Windows, Android, and Apple devices. It excels in managing BYOD scenarios, employing work profiles to segregate personal and company data, and ensuring device configuration and compliance with company policies.

How has it helped my organization?

Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine. Overall, Intune is a sufficient solution for general use cases requiring essential device management and data security.

The Intune Analytics section is quite useful, especially for Windows upgrades on remote devices. We frequently utilize it to assess compliance and gather analytics on upgradable devices, including TPM and Secure Boot support, and memory capacity. This allows us to identify devices that meet the requirements for Windows 11 and proceed with deployment accordingly. It's particularly valuable for managing Windows 10 to Windows 11 upgrade scenarios.

Copilot for Microsoft 365 is a valuable tool that I use daily for creating proposals, summarizing Teams meetings, and generating content in Word and PowerPoint. It's even helpful in Outlook on occasion. Additionally, both Bing Enterprise and the standard Copilot in Edge are particularly useful when integrated with Customer Data Protection. This integration allows Copilot to securely access company data, including emails, presentations, and documents, to provide relevant recommendations and answers to queries.

Intune secures Bring Your Own Devices through network access management and work profiles, separating personal and company data. Additionally, it utilizes Defender for Endpoint for device security and facilitates deployment. Features like cloud app security, Microsoft Purview, and data loss prevention further enhance security and compliance, depending on the Microsoft 365 package, protecting both devices and data.

Privilege Access Management sits mostly on Entra ID and is deployed through Intune.

The primary challenge lies in managing employee devices, particularly differentiating between personal and corporate devices. Personal devices often face pushback against deploying security measures, while corporate-owned devices can be managed more securely and effectively. For instance, if a corporate device is lost or stolen, Intune enables remote wiping to protect company data.

Intune has helped in integrating Windows Update for Business to ensure machines are compliant. It provides functionality for workflow management on devices and separating company data from personal data. It is also used for deploying security and compliance capabilities depending on the Office 365 package used.

What is most valuable?

I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices. The mobile application management features enable BYOD support and work profiles on personal phones, enhancing security and control. Additionally, Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.

What needs improvement?

While Intune effectively handles basic functionalities such as device management, data separation, and updates, it may present challenges with update times and limited advanced features.

Intune is not the most user-friendly mobile device management platform available. Compared to Jamf, AirWatch, or VMware Workspace ONE, it is not as intuitive or easy to navigate. 

The primary challenge with Intune's enterprise application management feature is its focus on the Microsoft application stack. This limitation makes managing third-party applications difficult, as there is no centralized store or streamlined process for batch operations. Intune lacks the robust support for third-party applications.

Microsoft frequently changes its offerings, so features previously included in Intune might now require Intune Suite. For example, managing device certificates, once an Intune feature, now requires this separate package. Essentially, Microsoft releases new features but places them in Intune Suite, requiring an additional purchase for functionality we might expect in the standard Intune license. This ever-evolving strategy means staying current with Intune can become costly.

For how long have I used the solution?

I have been using Microsoft Intune for almost five years.

What do I think about the stability of the solution?


How are customer service and support?

Microsoft's product support can be inadequate, with slow response times and unsatisfactory resolutions impacting the overall user experience. This contrasts with Jamf's support, which is generally perceived as superior due to its responsiveness and effectiveness.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation. While its licensing costs are high, the platform's limitations in manageability and user experience customization further contribute to the overall expense. Unlike Jamf, which offers greater flexibility and remedial capabilities, Intune's intrusive, yes or no approach limits user customization and potentially increases support needs. Therefore, determining Intune's true cost of ownership is subjective and depends on how these factors are measured.

Which other solutions did I evaluate?

I have evaluated Jamf, Kandji, ManageEngine, and VMWare Workspace ONE.

What other advice do I have?

I would rate Microsoft Intune a six out of ten. Its management is not user-friendly, and device additions can take up to 24 hours to synchronize, unlike Jamf, which updates within 15 minutes. This delay is problematic for immediate remediation actions, such as removing harmful content or addressing device exposure, where a 24-hour wait is unacceptable.

It is advisable to prepare for the complexities of Intune and consider Jamf for better support and manageability if working alone. If you plan to use Microsoft Intune, be prepared for manageability and potential delays in changes and support responses.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AndreaReynolds - PeerSpot reviewer
IT Systems Engineer at Syracuse University
Real User
Top 20
Dynamic grouping streamlines role management
Pros and Cons
  • "We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."
  • "It is absolutely a positive investment."
  • "It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider."
  • "It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."

What is our primary use case?

We use Intune to connect university staff and faculty to secure resources on their computers quickly.  

How has it helped my organization?

Intune is a force multiplier coming directly from Active Directory. We had to engineer over some limitations of Active Directory, and Intune resolves that by addressing known trouble areas. It allows us to do things quicker and more efficiently. 

What is most valuable?

We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that. So far, using Intune has been easy and intuitive. Once everything is set up, our user base finds it much easier and more modern.

We've recently purchased Copilot licenses for Intune, but we've only had it for a week or two. It's a new deal for Syracuse, but it has been good so far. It moves quickly. You can see that it's constantly learning, and I love that. Today is the dumbest it will ever be. It's going to continue getting better and better. Even when we're wowed, we understand that more "wow" will come. 

It has some growing pains, but they are no different from anything new. We're implementing Intune on an individualized data set. So there's no way Copilot can know everything about every data set it's going to get, but it does grow pretty quickly, which is phenomenal. 

What needs improvement?

It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider.

For how long have I used the solution?

We started using Microsoft Intune about a year and a half ago. We transitioned our fleet from Active Directory to Azure Active Directory. Then, we took that hybrid and shifted it into Intune for our MDM solution.

What do I think about the stability of the solution?

Intune is solidly reliable. Microsoft has some peaks and valleys that you need to get used to. Stability is essential when transitioning from on-prem to the cloud, where Microsoft manages your infrastructure. There have been a few drops in performance, but that's more growing pains from our rapid expression than an indicator of major problems.

What do I think about the scalability of the solution?

Scalability is fantastic. 

How are customer service and support?

I am a technician, so when I'm reaching out about problems I cannot solve myself, they tend not to be tier-one or tier-two problems. When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved. That is delightful because I have contacted support for other solutions. After trying several troubleshooting steps, I contacted them, and they asked me to restart something. I have gone beyond that point and tried to tell you where I am. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Active Directory and spec ops for software deployment, with Active Directory handling computer and user management. Intune was a natural progression for MDM. For Mac users, we still use Jamf but plan to transition them to Intune as support for Apple products grows.

What was our ROI?

It is absolutely a positive investment. Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.

What's my experience with pricing, setup cost, and licensing?

I am not involved in those discussions. We worked hard to acquire E5 licensing, and Microsoft collaborated well with the university to ensure everyone got what they needed.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.