We primarily use the solution for both deployment and operating system deployment, and also as security for patching.
Channel Director at a tech services company with 201-500 employees
Good monitoring and reporting but needs to work with other platforms outside of Microsoft
Pros and Cons
- "The solution is stable."
- "It's only good for a Microsoft environment."
What is our primary use case?
What is most valuable?
Its most valuable aspect is it is very connected with the Microsoft ecosystem.
The solution is stable.
It has the capability to scale.
The monitoring and reporting are okay.
What needs improvement?
It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use.
They need to take into consideration the Linux operating system and not only the Microsoft operating system.
The solution needs better patching across applications.
For how long have I used the solution?
I've been dealing with the solution for seven or eight years at this point. It's been a while.
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What do I think about the stability of the solution?
The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. it's quite reliable for the most part.
What do I think about the scalability of the solution?
In terms of scaling, it can scale more or less. It is scalable, however, you need a bigger infrastructure to achieve this scalability, which is not the case with other products.
How are customer service and support?
Technical support is pretty good. We are mostly satisfied with the support on offer.
Which solution did I use previously and why did I switch?
We've used Microsoft Endpoint Manager and Ivanti Endpoint. With Ivanti, it's a much more open system for different kinds of IT infrastructure. Whatever the operating system, whatever the application, it's good. It's easier also to deploy as well. You don't need a big infrastructure to deploy Ivanti Endpoint. The ability of Ivanti to have an extension for the ITSM solution is good.
What's my experience with pricing, setup cost, and licensing?
If you consider a Microsoft bundle in the operating system, it's pretty interesting in terms of pricing. If you're considering it as a standalone, it's difficult to sell, due to the price.
What other advice do I have?
We use both cloud and on-premises deployments.
We're quite satisfied with this product.
I would rate the solution at a seven out of ten. We've mostly been happy with the product.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Delivery manager at a computer software company with 201-500 employees
Easy to deploy mobile device management solution; agile, stable, and scalable product
Pros and Cons
- "Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
- "What would make this product better is adding more security policies and features in the next upgrade."
What is our primary use case?
We're using Microsoft Intune for MDM (mobile device management).
It's also used for securing devices. This solution also lets you access your corporate data on mobile devices. You can secure and ensure that whatever data you're accessing and using from mobile devices is in a secure channel, that the data is between your end user and your cloud provider.
There are certain policies you can set up, that can go on both the device level and application level.
What is most valuable?
What I like most about Microsoft Intune is that it's agile and easy to deploy. I also like that it covers the maximum number of policies.
What needs improvement?
Microsoft Intune is doing well. They're adding endpoints, so it's good that they're covering that, and they're more stable. What I'd like to see in their next upgrade is more in the context of today's security policies and what's needed, for them to keep adding features based on that, e.g. boosting security, so they can keep on adding security features, and that is the best they can do.
For how long have I used the solution?
We've been deploying Microsoft Intune to customers for four years now.
What do I think about the stability of the solution?
Microsoft Intune is a stable solution.
What do I think about the scalability of the solution?
I find Microsoft Intune scalable.
How are customer service and support?
The technical support for Microsoft Intune was knowledgeable.
How was the initial setup?
The setup for this solution was straightforward. It was quick and it was easy, but it would still depend on the policies.
What's my experience with pricing, setup cost, and licensing?
You have to pay for a Microsoft Intune license. It's a user-based subscription. You can go for a monthly or a yearly payment. It's up to the customer.
What other advice do I have?
We have the maximum number of clients using Microsoft Intune. For deployment and maintenance, it depends on the customers and the number of devices they have, and the policies, e.g. they can have one, two, or three resources for deploying and maintaining this solution.
I'm recommending Microsoft Intune to people who want to start using it. They can go for it for one reason: the Microsoft ecosystem. My advice to people who are looking into implementing this solution is for them to know first what they want to achieve from it, before they make their decision.
My rating for Microsoft Intune is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Microsoft Intune
October 2025
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Administrator at a tech services company with 10,001+ employees
Easy setup and good stability
Pros and Cons
- "A great solution for anyone wanting a modern endpoint device management solution."
- "Lacks the ability to deploy more ways of management, managing devices and processing the policies."
What is our primary use case?
The primary use case is to manage devices that are dedicated to processing as well as managing work stations and sales devices. I'm an Intune engineer and administrator and I implement this solution.
What is most valuable?
This is a great solution for anyone wanting a modern endpoint device management solution.
What needs improvement?
I'd like to see an ability to deploy more ways of management, managing devices and processing the policies.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
The scalability is good.
How was the initial setup?
The initial setup is very simple.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are based on the number of devices being used.
What other advice do I have?
Indeed, it's a correct solution for any client who wants to use this modern endpoint device management solution.
I rate this product nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager - Technical Support at a computer software company with 1,001-5,000 employees
Best support, built for enterprises, and helpful for controlling the mobile devices connected to the corporate network
Pros and Cons
- "It provides control over all mobile devices that are being connected to the corporate network."
- "Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."
What is our primary use case?
We use it for mobile device management.
Intune is on a public cloud because it works on Office 365.
What is most valuable?
It provides control over all mobile devices that are being connected to the corporate network.
What needs improvement?
Data leak prevention can be integrated into it. Currently, it does not have data leak prevention.
For how long have I used the solution?
We have been dealing with Microsoft for the past three decades, and we have been using Intune from the time it came to the market.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is absolutely scalable. It is for enterprises.
How are customer service and support?
It is world-class. It is the best.
How was the initial setup?
Its setup is easy. It is a Microsoft solution, and everything is easy with Microsoft.
What's my experience with pricing, setup cost, and licensing?
Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs.
What other advice do I have?
It is a wonderful product. I would advise others to go for it. It is definitely helpful for an enterprise. It has been improving constantly. When they introduced it, it was only for Microsoft, and now, even Apple has been included. They're doing well.
I would rate it a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
AVP at a financial services firm with 1,001-5,000 employees
Good performance, useful policies, and secure
Pros and Cons
- "The solution is easy to use and it has good performance."
- "There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."
What is our primary use case?
The primary use of Microsoft Intune is for device management.
What is most valuable?
The solution is easy to use and it has good performance.
We can manage all our devices with the policies we want and it is secure. We can apply any policies we want, which gives us more flexibility.
What needs improvement?
There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good.
For how long have I used the solution?
I rate Microsoft Intune for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft Intune is scalable, we use it across many groups.
We have approximately 1,000 users using this solution in my organization.
How are customer service and support?
I have not used the technical support.
Which solution did I use previously and why did I switch?
We previously used AirWatch.
How was the initial setup?
The installation is simple and it can be done quickly, within minutes.
What about the implementation team?
We have a team that does the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
There are licenses required for this solution. We enable licenses on the devices we need to manage.
We have an enterprise agreement with Microsoft. It is part of our E3 and E5 of our bundle company package. We are happy with the solution.
What other advice do I have?
I rate Microsoft Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Digital Adviser at a consultancy with 51-200 employees
Good value for money
Pros and Cons
- "Stable solution at a good price."
- "Could benefit from user having more control over devices."
What is most valuable?
Being able to use it to control phones is the most valuable feature.
What needs improvement?
It's a developing product, so there's lots of room for improvement. There's a lot of stuff we couldn't do because Google and Apple prevent you from doing a lot of the stuff you'd like to do.
Microsoft documentation is a bit hard to get around, so having more control over devices would be good.
For how long have I used the solution?
I've been using Intune for about a year or so.
What do I think about the stability of the solution?
We had no problems with stability.
How was the initial setup?
It's hard to find the information to work out what you need to configure, but it's easy once you get to know how to work it.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty good.
What other advice do I have?
I would rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Desktop Architecture and Design at a tech services company with 1-10 employees
Great patch management and reasonable pricing
Pros and Cons
- "Microsoft Endpoint Manager is not expensive overall, especially for small environments."
- "An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."
What is our primary use case?
We use Microsoft Endpoint Manager for patch management and software and application deployment. We also use it to engage with the user to be flexible and encourage them to use our organizational tool in their home or country, along with Microsoft 365 features and VDI.
How has it helped my organization?
Microsoft Endpoint Manager's patch management has been the most helpful to us. However, Microsoft Endpoint Manager has a lot of features. We could use it for cost management, inventory, and security purposes. But, bottomline, its best feature is patch management.
What needs improvement?
No tool is 100% perfect. An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it.
For how long have I used the solution?
I have more than 10 years of experience with Microsoft Endpoint Manager.
What do I think about the scalability of the solution?
Microsoft Endpoint Manager is scalable. We have not run into any issues.
How was the initial setup?
The initial setup was not easy for me.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. Microsoft Endpoint Manager is not expensive overall, especially for small environments. But for enterprises with more than 6,000 or 7,000 users, it can start to get a little expensive.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Senior Solutions Architect at RTS Cloud AB
Stable, easy to deploy, and easy to find technicians who understand the technology
Pros and Cons
- "At the moment, Autopilot is the most valuable feature."
- "The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."
What is our primary use case?
I'm a solution architect. When I put up a new solution for managing devices, I prefer to put it on Microsoft Intune.
What is most valuable?
At the moment, Autopilot is the most valuable feature.
What needs improvement?
The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS.
For how long have I used the solution?
I have been familiar with it since it was released.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
It depends on the technology for which you ask them for support.
Which solution did I use previously and why did I switch?
We are also working with VMware Workspace ONE. When comparing these two products, I prefer Intune.
How was the initial setup?
It is simple. It is easier than easy.
What's my experience with pricing, setup cost, and licensing?
It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free.
What other advice do I have?
It is quite easy to get people who understand the technology. For other platforms, at least in Sweden, there are not so many technicians who understand the technology.
I would rate it an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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