Microsoft Intune Reviews

Our current use cases for the solution involve consulting and implementing for many customers. Primarily, the majority of our customers are India-based, but we have a few customers in the US. We essentially help them with all their device management, end-to-end, including mobile device management.

We are mainly using CoPilot in Microsoft Intune for configuration and from a productivity point of view. Additionally, we want to standardize many of these processes so we do not have to reinvent the wheel when we go to different customers. This is the context in which we are using CoPilot to help us speed up in terms of reusable objects that we can generate and then deploy across customers.

It is an ideal solution for customers who are a Microsoft-shop. The ecosystem plays a big role, and there is support for a variety of devices. I do not see any problem because Microsoft Intune supports all sorts of devices and platforms, but if their ecosystem is much more Microsoft, it is even easier for us from a configuration and implementation point of view.

We are using the enterprise application management feature in Microsoft Intune. We support end-to-end, and we have customers ranging from small to mid-size and large enterprises. Depending on the customer's needs, it may change, but we do use it. Enterprise application management in Microsoft Intune primarily helps in terms of throughput and productivity.

We can cater to more customers with the limited capacity that we have. We do not have to hire many more engineers, especially with CoPilot and other tools. Also, standardizing some of these deployment options across customers helps us to scale easily.

The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience. The seamless experience and remote management for customers from our office with our engineers are the most convenient aspects. It increases productivity and helps us to scale and expand.

The user experience of Microsoft Intune is very good. For the last eight years, we have been using it effectively. It is probably one of the best experiences. I do not have any complaints or problems. My team quickly gets through it, and they understand it easily. Training becomes easier, especially when people move out and then get new people onboarded. It is a seamless experience.

So far, I have not heard any complaints because it is a pretty mature product. From my level of analysis, the feature I would prefer to see added to Microsoft Intune is extensive support. Anything that helps to diagnose the problem and solve it would be useful. Helping the engineers, especially with CoPilot, with ready or out-of-the-box solutions would make life a lot easier because that helps us reduce tickets and respond faster. They can support engineers to do their job better and in a much more proactive way. They can also suggest solutions so that we do not have to waste time. Being more proactive is essential.

I have been using Microsoft Intune for more than eight years.

Microsoft Intune is very stable. I have not experienced any downtime, crashes, or performance issues with Microsoft Intune at all.

Microsoft Intune scales with our growing needs. We are mostly catering to our customers, and scaling is never a problem. We have worked with customers with over 100,000 employees, so it performs exceptionally.

We support the entire M365 end-to-end, and Microsoft Intune is a part of that. We support all features and capabilities around Microsoft Intune. My team is technical. We give L1, L2, and L3 support, and we only escalate to L4, L5 when needed, which is a very limited situation. This happens only when new features and products are released, such as CoPilot, which we have not experienced before. Generally, my team is self-sufficient.

Positive

Its deployment is seamless. We have on-premises and cloud deployments. The cloud provider is Azure.

We have seen a return on investment. There are more revenue generation opportunities for us and productivity. Those are the two key aspects, along with customer satisfaction.

We have data points and metrics to calculate our return on investment, as we continuously track our internal stats, especially on the support side. We have to report back from the reports point of view, so we have many internal stats around it.

My experience with the pricing, setup costs, and licensing of Microsoft Intune has been good. As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it.

We have been using Microsoft Intune for a long time. We are a Microsoft partner, so we will stick with them.

I would rate Microsoft Intune an eight out of ten.

I use Microsoft Intune for mobile device management. My team is specifically responsible for managing mobile devices. Recently, we migrated all our devices to Intune from AirWatch. At my company, we are also utilizing Intune to manage desktops, laptops, and MVD devices.

One valuable feature of Microsoft Intune is the enrollment process, which is user-based, making it easier to manage compared to AirWatch. Additionally, the integration with Azure and other Office 365 apps is seamless. Another beneficial aspect is that Intune brings all endpoint and security management tools into one place, allowing us to streamline management and have a single point of view. Mobile users have found the enrollment process seamless, and the Company Portal displays required apps effectively.

There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device. Also, there needs to be more granularity in pulling up stale records. I cannot control mobile devices separately or create separate policies, which Microsoft mentioned they are working on.

I have been using Microsoft Intune for a little more than two years now.

The migration to Intune took some time to show benefits, as we started about two years ago and are finishing the migration now. Initially, there were challenges due to differences between Workspace ONE and Intune, requiring adjustments to internal policies.

From an end-user perspective, mobile users have had a good experience, with enrollment being seamless. However, there are concerns with inconsistent device syncing, as there are times when synchronization with Intune takes longer than expected.

My experience with customer service is that once I reach higher-level support, the service is good. However, intermediate levels of support haven't been very successful, so I often escalate to get higher-level engineers involved.

Neutral

I used AirWatch, which is now called Workspace ONE from VMware, before switching to Microsoft Intune due to better pricing with Intune, as it is included with an E5 license.

The initial setup of Microsoft Intune was made easier as I had previously been using it on the desktop side. However, there were challenges due to differences with Workspace ONE, but after addressing those, everything went smoothly.

My entire team was involved in the implementation, with at least three people working on it.

The pricing was much better with Microsoft Intune, as it is included with an E5 license, requiring no additional hardware purchases, which was a deciding factor for us to switch.

Overall, I would rate the solution a seven on a scale of one to 10. The more mature features of Workspace ONE mean it offers better functionality in some cases, but Microsoft Intune’s pricing and integration with our existing licenses make it more appealing financially.

Other

We primarily use Microsoft Intune for deploying Windows patches, security patches, and various software applications such as Office and Zoom. It serves as a deployment tool to manage updates and application installations on user machines.

One of the most valuable features of Microsoft Intune is the detection and remediation script capability. This allows us to detect issues on user machines and run remediation scripts based on these detections. This functionality has greatly helped us resolve issues more efficiently. Having all endpoint and security management tools in one place through Intune has streamlined operations and improved compliance, almost reaching 99%.

There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional. There could be enhancements to address issues faced due to cloud or internet connectivity problems. These improvements would enhance precision and reliability.

I have been using Microsoft Intune for approximately one year.

I was part of the deployment discussion, and the process was complex and challenging. It required a lot of coordination across teams, such as security and stakeholders, for whitelisting and setup. However, once everything was configured, the tool performed effectively.

Microsoft Intune is very stable, although there is always room for improvement. I would rate its stability nine out of ten.

Being a Microsoft product, scalability is not an issue. Microsoft Intune can be scaled up or down as per requirements, making it highly scalable. I would rate its scalability ten out of ten.

The customer service and support from Microsoft is prompt and effective. If there are issues, we can raise requests, and they respond quickly. I would rate their service nine out of ten.

Positive

Previously, we used SCCM. However, Microsoft Intune offers better features, such as automatic remediation and improved deployment efficiencies, which is why we transitioned from SCCM to Intune.

The initial setup was complex and required considerable collaboration with security and other teams to complete necessary configurations.

The administration and implementation of Microsoft Intune were handled by a separate team. I initially joined the team to learn about its use and how to resolve issues.

In the long term, Microsoft Intune is cost-effective as it helps in monitoring software licenses and usage, allowing the uninstallation of unused applications to save license costs. It's about twenty percent more effective than SCCM.

The pricing of Microsoft Intune is costlier than SCCM in the short term, but it becomes less expensive in the long run due to features that allow better management of software licenses.

Before choosing Microsoft Intune, we did not evaluate any other alternatives. I consider Intune to have little competition in its category.

Microsoft Intune is a mandatory tool for companies due to its role as a deployment and security management backbone. It is evolving rapidly and will surpass other automation tools. I would rate Microsoft Intune nine out of ten.

Hybrid Cloud

Other

We use Microsoft Intune to manage mobile devices and distribute software. It helps us securely manage multiple vendors and operating systems.

Intune makes our organization more secure and flexible. We can onboard new employees faster and more securely. We are a governmental organization with strict regulations, and Intune helps us comply with those requirements.

The most valuable feature for us is mobile device management because it allows us to use multiple vendors and operating systems securely. I don't use Intune directly. My teams have used it, and I don't get any complaints about the user experience. 

Intune Suite's enterprise application management has made my life a little more difficult because now I know the kind of applications circulating in my organization. On the other hand, we started a program to fix the problem, and Intune helps us by providing us with insights.

Copilot helps because you can use the prompt to ask questions about the Intune-managed environment. That shortens the time we spend on reporting and that kind of stuff. Our analysis will be more efficient.

We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates.

I have used Intune for the two years I have worked for my company, but the company has been using it for longer. 

Intune's scalability is excellent. We are not a large company—only around 2,000 employees— and Intune handles our needs well.

Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation.

Positive

Deploying Intune was difficult for me, but we have a deployment manager who handles it. 

We used multiple consultants, including Capgemini and KPN. Our experience with Capgemini has been positive due to a long-term relationship.

It is hard to quantify the ROI in hard metrics, but using Intune allows faster onboarding, increased flexibility, and more insight into device and software usage.

We are a governmental organization, so we can get discounts. Considering our environment, we get good value. 

I rate Microsoft Intune eight out of 10. Microsoft Intune fits well into our architecture, and they are developing new features like Copilot. It has contributed to the seamless integration with our existing setup.

Hybrid Cloud

We use Microsoft Intune for mobile device management, which includes both endpoint and mobile devices.

The feature I find most valuable in Microsoft Intune is being able to configure policies and push them directly to mobile phones.

Being able to remotely wipe mobile phones in case they are stolen or misplaced is very important for us.

We're hoping we'll be able to deploy patches quickly once fully deployed. 

It's a cloud solution and you can easily scale. 

Currently, I have not seen any areas I want to improve in Microsoft Intune. We haven't gone far into using it. We still rely mostly on SCCM. We are trying to transition mobile device management and endpoint management from SCCM to Microsoft Intune, so we are still in the process of doing that. I haven't actually explored all the functionality of Microsoft Intune. Probably when we do that, I will have more to say about it.

A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices.

I have been using Microsoft Intune for probably three years.

Microsoft Intune has been stable and reliable.

It is a cloud solution, and you can easily scale as your needs grow.

Whenever we have had challenges, we were able to get Microsoft support on time. Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well. Some technicians are good and give you the best support you can get, but some of them are not there yet.

Neutral

It has always been Microsoft solutions prior to adopting Microsoft Intune.

Microsoft Intune is deployed on the Azure cloud. I wasn't part of the deployment as it was already in use when I came to the company. 

The question about return on investment with Microsoft Intune would probably be for the Solutions Manager, as they manage all the solutions and would understand if there has been a return on investment. I don't have any access to numbers around that. Once we're done fully migrating, I'll have a better sense of ROI in terms of time savings.

We're not using CoPilot and INtune. The Copilot we use currently is just for Office 365.

I am also not currently using Enterprise Application Management in Microsoft Intune.

Advanced endpoint analytics is tied to Defender for Endpoint.

Once we are done fully migrating to Microsoft Intune, I will compare that with what we currently do with SCCM. Currently, with our Microsoft Intune, it is limited in the sense that it focuses more on mobile device management and less on other endpoint management. Once we have fully transitioned into endpoint management, I can compare and see how it helps in terms of patch management and deployment.

On a scale of one to ten, I rate Microsoft Intune an eight out of ten.

Public Cloud

Microsoft Azure

We use Microsoft Intune for our mobile devices, including tablets and mobiles, across both iOS and Android. Our intention is to eventually use Intune to manage our laptop estate as well.

The integration into Azure stack and M365 stack is highly powerful. Additionally, no longer having to pay for a third-party MDM solution is a significant benefit. We also appreciate the conditional access rules and the basic Azure/M365 security scoring, which offer centralized control and the ability to manage policies from one point.

I would like more clarity on how Intune is migrating control from Active Directory group policies, especially as we move over to Windows 11. It seems inefficient to manage some settings in Active Directory and others in Intune.

I have used the solution for approximately just under two years.

I would rate the stability of Intune as a 10. We have not experienced downtime, bugs, or glitches. The only issues we encountered were during the initial setup.

I would rate the scalability of Intune as a 10. You can scale as much as needed based on the size of your tenants.

We use a third party for support instead of Microsoft directly. Our value-added reseller, who specializes in Intune, is excellent, and I rate them as a 10.

Positive

We previously used BlackBerry UEM. We switched to Microsoft Intune to bring our system under Microsoft and achieve more seamless integration. The cost is included in our licensing, eliminating the need for separate servers and complex configurations.

I have been in the IT field for 30 years, and the initial setup made me scratch my head, so we brought in a third party to help. The deployment stretched over several weeks.

We engaged a third party to help with the implementation.

Financially, we saved four to £5,000 a year on MDM licensing after switching from BlackBerry. The one-touch commissioning has also saved significant time by simplifying device configuration and maintenance.

We saved on licensing costs as Microsoft Intune is included in our existing licensing deal.

BlackBerry UEM

I recommend Intune but only once your M365 configuration is established to support it and after completing your Exchange Online migration. I rate the overall solution as a 10.

Public Cloud

Other

I have been working with Microsoft Intune for the last seven years. Before that, I worked on competitive platforms like MobileIron and Citrix Endpoint Management. These are MDM platforms, and when compared to them, Intune is one of the best solutions from Microsoft. I currently play a role as a Microsoft Intune architect, designing and implementing solutions for customers, managing iOS devices, and Android devices, and now it's growing in managing Windows devices. Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions.

Windows Autopilot is one of the best features. It offers security and helps us know which device a user is using before it is enrolled. 

Autopilot has various features, making it easy to manage Windows devices. In the migration of existing SCCM devices to Microsoft Intune, we use Group Policy Analytics, which simplifies copying existing policies to Intune and reduces migration time significantly. 

Comparing iOS devices, DEP is an exceptional solution integrated with Microsoft Intune. It allows for better visibility and actions on devices. 

The Volume Purchase Program (VPP) from Apple is also beneficial as it reserves licenses for specific applications, which we can integrate with Intune.

In terms of improvements, regarding Windows devices, Microsoft needs to enhance options for copying existing policies to Intune. 

Some configurations are not available with Intune and exist in group policy, so they should be added to Intune immediately. Most customers are migrating from on-premise to cloud, and this should be a priority. 

The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency.

I have been working with Microsoft Intune for the last seven years.

When a particular device issue is not resolved, I report it to Microsoft, who will take it over and add it in the next quality or feature updates. It will take time, but it will definitely be resolved.

Positive

I previously used MobileIron, a notable solution in the market. At that time, Microsoft Intune was not an option. MobileIron was one of the best solutions despite its high cost for users. Microsoft Intune is cost-effective, and integrating it with other Microsoft services, like Windows 10 and 11, is beneficial. I have also worked on Citrix Endpoint Management.

The redeployment of Intune is quite simple. Level four support is managed by Microsoft. Previously, with on-premise solutions, disaster recovery was essential. Microsoft Intune cloud environments should develop their own disaster recovery solutions.

Overall, Microsoft Intune covers more than seventy percent of the market. I have worked on numerous projects within a consulting company, most of which involved Microsoft Intune. It is one of the leading products for MDM solutions.

PKI is typically managed by a separate team, though on-premise PKI is fine. Microsoft provides solutions like SCEP for certificate distribution, which another team can manage. Certificate distribution and authentication, such as MFA, can be defined on the Internet with SCEP to distribute certificates to end users. For example, WiFi authentication can use certificate-based methods. My overall product rating is nine out of out.

Hybrid Cloud

Microsoft Azure

We use Microsoft Intune to manage mobile phone devices and laptops to ensure they are synchronized with the company. They are not used for tracking or third-party software, and they comply with company regulations. If devices get tampered with, lost, or stolen, we can track them. The devices are registered to our systems, so if anyone forgets their user IDs or passwords, we can resolve that using the authenticator. We use the Cloud PKI, which is straightforward and easy to learn. Everything is documented, and a self-starter can learn it. It is not highly technical. It requires being comfortable with Microsoft Windows knowledge and knowing how to use a desktop and commands. Someone with basic knowledge can pick it up easily.

We use the Copilot integration in Microsoft Intune which helps protect our environment. We are using the Enterprise Application Management features of Microsoft Intune. These features have improved our abilities in app discovery, deployment, and automatic updating. The Advanced Endpoint Analytics in Microsoft Intune has improved and helps us proactively detect and remediate anomalies in endpoints.

Everything about Microsoft Intune is something that I value the most. It is something that I use for employees, whether for new starters or anyone who makes a request. It is a requirement and a need, and it works great. So far, there have not been any issues. It performs very well.

The documentation and authentication could be improved. Sometimes, there can be issues where you have to restart multiple times. There have been instances where enrolling devices should take 10 minutes but ends up taking an hour due to various issues. Performance is something that needs to be worked on.

I have been using Microsoft Intune for around a year in my career, not necessarily in this job, but overall.

Sometimes there has been instability such as crashing and downtime. This happens as part of business operations.

The scalability of Microsoft Intune can be good at times and off at others, so it falls somewhere in between.

I have not had to contact their support.

Neutral

My initial introduction to Microsoft Intune was straightforward because everything was written and documented, so it was simply a matter of following their instructions.

We have used an application called Pyrus as an alternative. That is software our company purchased, and it actually helps.

I followed the documentation from my colleagues and have used some documentation from Microsoft. The Microsoft documentation is adequate. I do not know the pricing of Microsoft Intune, as that is not something I manage. When I joined my current company, Microsoft Intune was already in place, so my role was to enroll new devices and distribute them to new people.

On a scale of 1-10, I rate Microsoft Intune a 7.