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Jira Valuable Features

Product Manager at a insurance company with 10,001+ employees

The solution is great for helping teams to collaborate.

There are tons of apps and add-ons for the solution that help you expand its offering via third parties.

The product allows you to become very structured in your approach to work.

You no longer need to email people. You can mention them right in Jira and have conversations there. 

It's easy to extract data and do queries.

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VN
Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees

It was very easy to learn Jira. I can't explain how easy it was. The hardest part of my job is understanding the business and communicating with difficult stakeholders and difficult people on the squad who are resistant to change and agile methodology. The fact that Jira was so simple to understand was a huge boon in my book because I didn't have to waste time trying to learn the tool to get work done and move the squad along. It was very easy to understand.

As a scrum master, I run daily stand-ups, and they are run directly from Jira. During these stand-ups, to make sure that there are no impediments, I run through all of the open issues and action items that the team members have. The feature that I really love in Jira is called Issue Navigator. It allows me to customize how I want to show the user stories within Jira to my squad. 

I can use Jira Query Language (JQL) to write queries to see the stories that are there for the current sprint. I can also sort them by assignment. I am able to call each assignee and have them walk through the status of what they did yesterday, what do they plan to do for the next 24 hours, and if there are any blockers or impediments.

I also use Jira is for burndown charts. A burndown chart provides a visual depiction of how quickly the squad is closing out user stories. It gives us an indication of how efficiently the squad is performing. I also use the Active Sprints function and a feature called Planning Poker. Planning Poker is an add-on, and it allows me to work with my squad members to estimate the complexity of user stories. It allows me to estimate user stories in an unbiased way with my squad members. It is important that people are not piggybacking on other people's estimates, so when a business requests a functionality, I use Planning Poker to have people send me their estimates in an unbiased way. They cannot see what other people have estimated. This way, they have their own unbiased view on specific user-requested functionality and its worth. After that, we end up talking out like, "Why did you think it was a three? Why did the other person think it was a five?" So, it allows an unbiased way of estimating user stories.

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Senior Principal Engineer at a consultancy with 1-10 employees

The agile framework works well, and I pretty much live by that. Everything, such as sprint management, is laid out.

It is easy to use and easy to implement. It provides me with pretty much everything that I need to be able to do day-to-day planning, task management, and work log efficacy.

It is a great centralized tool for everything. You can use it for your local team management to communicate with your developers. You can also use it for your management team and for communicating with subcontractors to keep track of work products, work logs, and perform at the minute status.

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Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,148 professionals have used our research since 2012.
KV
Product Engineering & Operations Director at a tech services company with 10,001+ employees

The solution is easy to use. It's pretty dynamic. It allows us to basically handle everything that we need in terms of a backlog, and we're trying to do it in an organized manner, so we know who works on what and how to size the story points so we can ensure that our epics burn down from sprint to sprint.

In terms of the general way that the tool functions, it seems like it's a pretty good fit-for-purpose for what we're trying to do. We've never thought about replacing it with another technology. 

The initial setup is pretty straightforward. 

The stability is pretty good.

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Consultant at a pharma/biotech company with 10,001+ employees

The thing that I do like about Jira is that it is relatively easy to understand. In some respects, you don't have to read a lot of ticket information, and you can start pulling down. Everybody is using it, and it works for a lot of people who are just doing enterprise development, cloud-based development, and things like that. It is built for the general audience. 

It is a good defect tracking tool. It has a lot of capabilities and functionalities. There are a lot of graphs and a lot of tracking. It can be sprint-driven if you want. There is a lot of data that you can pull out for estimations. It has got a lot of out-of-the-box functionalities that are kind of like the Jazz platform for out-of-the-box scrum and other such things. 

It also works well with all the integrated tools that you buy.

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AO
Head of Software Solutions at a tech services company with 11-50 employees

The best features depend a bit on the project going on. We have some project managers for the Classic Project setup and all the features that come along with the Classic Projects. 

From my point of view, the NextGen Project in the cloud solution is really easy to start up with and it's quite flexible in how you put up columns and move issues and tickets throughout the status and columns that you put up. 

It's really flexible. From the Atlassian point of view, I can see they are moving towards more and more Next-Gen Project handling. The features from the Classical Projects are being continuously rolled out towards the Next-Gen Projects. Of course, there's still lots of ground to cover.

It's really smart how they connected these third-party vendors into their own marketplace. You can create and add apps. Anybody can do it. There's some approval function or a step via the Atlassian team to be able to actually endorse your apps throughout their marketplace. However, it's very smart to have collaboration between the company and third parties. Whatever functionality is lacking, there's most likely an app for it. 

I've seen some updates and subscriptions where you can get newsfeeds if you subscribe. They are focused on making the solution as responsive as possible. For instance, they have enabled some features called Project Archiving. If you're done with some project work, you could choose to archive everything related to it. Therefore, it won't be upfront taking resources from your solution, however, you'd still have access to it in the future.

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PO
Technical Lead at a mining and metals company with 51-200 employees

The way we can quickly see in which state a task stands — with everything classified by columns. It's easy to know who is taking care of what. For instance, if I want to know how busy the person in charge of QA is, I can easily see what staff members are working for him via a little face icon or a tower. I can see who is responsible for what tasks. The board gives you a quick summary of the workload of everybody on the team.

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Global Client Support Operations Manager at kyriba

One of the most valuable aspects of the solution is the fact that everything is traced on one ticket on Jira. We know exactly what has been done and what is left and we share the same feasibility we are assigned. We don't have to wait for team updates or emails or calls or even reminders. We just need to look at the same ticket and we know in real-time exactly what is happening. Without Jira, I don't see how we would be able to manage and trace in a very consistent, effective way.  At least, not across all of our development initiatives.

I have never been trained on Jira, to be honest. However, it's easy to navigate. Even for somebody who never is on it, it's very simple to pick up and understand. The only caveat is that when you get a bit more in detail, or you have some business requirements, you don't have documentation that you can just go and consult to enrich your portal or access.

One aspect of Jira that is very nice is that we are able to integrate other tools that our company is using. For example, we do use Salesforce for our support team and that's linked to Jira. Slack, as well, is also integrated into the system. It makes everything so much easier.

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PM
Software Test Engineer at a financial services firm with 10,001+ employees

The thing that was helpful, in my opinion, was the reporting. I was able to do real-time reports myself without having to wait for data import. 

The product has lots of dashboards that could be created also in Confluence using Jira features. I really like that. I am able to make it transparent to everyone where we're standing in regards to, for example, test automation or test coverage. We could easily integrate Confluence with Jira, produce some handmade dashboards, or use the dashboarding inside Jira itself with the various reporting options there. 

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KH
Software Engineer at a financial services firm with 10,001+ employees

When we get a sign-off for a management request, we must catch it in our email inbox. Now we can get the sign-off through Jira, and I've automated this. For example, we can get the Jenkins pipeline results for every build we create and have that result plugged into Jira. So when we run the Jenkins pipeline, the build is already automatically connected to Jira. We've been able to integrate the ecosystem we created using this automation tool. If you open Jira, you get the development tab there, so you can find out everything a company made under this Jira or what brand is created under this Jira. As a developer, I find this feature valuable.

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Scaled Agile Consultant at Anthem Blue Cross Blue Shield

The workflow is the most valuable aspect of the solution for us.

The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to see the stories in various views. You can see them as a backlog view, for example, or you can see as an actual sprint view.

There are excellent reports that come out of the data for every sprint so that you can do metrics on each. You can measure how the team is performing with respect to burn down charts, or with respect to how many story points were produced, or how many stories were moved out. For this, you can gauge the performance of the teams very effectively.

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JD
IT Project Manager at Gravity Diagnostics

The roadmap feature and the ability to integrate with Power BI are probably the most valuable features in it. It is a great solution. I absolutely love it. It is a tool that was designed for project management, and it has been awesome to work with it so far. I also love Confluence.

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Sr Project Manager at ITM LLC

Overall, it is very intuitive. It is so lightweight and easy to use. It is easy to manage our product backlog and user stories, and it produces great reports.

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Managing Partner at Wingspan Consulting

I like seeing which tickets are open and what our response rate is. They have a lot of good metrics in their system to see what's going on.

I interface it with Slack, and that's a positive. We get our notifications in Slack, so everybody doesn't have to be an agent in their world for us to see everything, which is a positive.

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GK
Project Manager at a consultancy with 201-500 employees

A most valuable feature involves the ability to customize the entries and to update them quickly. Unlike what was previously available, the solution allows us to create specific codes and symbols for the individual teams. The new version allows one to customize and to use demarcators. There is a code that can be entered in Align upon completion of a project or task and this apprises the project manager that it is time for its removal. 

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TY
Vice President Quality Management at a financial services firm with 501-1,000 employees

If you're using it in an agile shop, the traceability between epic story's test case defects is very helpful. 

I like that all of the team members on an agile team can use it. No one is in a separate application.

The stability is good.

The product can scale, so long as you have storage.

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AI
Agile Software Architect at a computer software company with 11-50 employees

The documentation is very good.

The solution is stable.

You can scale the solution easily.

It's comparable to Azure DevOps.

It's a very complete product overall.

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Web Project Lead at Nikon Corp

The Kanban boards have been a very valuable feature because they can be either very simple for non-technical teams, but also highly detailed and data-driven for teams that are technical. We use them for both types of team.

Jira is also widely used, so whenever we start a collaboration with an agency/vendor we don't need to spend any time in deciding how are we going to communicate.

It is very flexible as well.

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AP
Sr. Manager (TCoE) - ALM Platforms & PO &T IT at a pharma/biotech company with 5,001-10,000 employees

The tool is well known and popular to use. 

The sprint planning is pretty good, as are the reporting piece, retrospective reporting and the planning board. 

It is a great tool from the planning perspective, such as that of capacity and sprint planning. 

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AQ
Programme Manager - Major Programmes Office at a financial services firm with 5,001-10,000 employees

The main benefit we got from the product is the consolidation. 

I like the roadmap or the new version with the roadmap that the solution offers. For us, the roadmap was a really great feature.

It's got very good portfolio management. 

The initial setup is easy.

The licensing is transparent. 

It's a stable solution.

Scaling the product wouldn't be difficult. 

Whether you are an expert in Agile or just it's the first time you are talking about it, it's a very user-friendly tool. It's a very simple tool. It's not complicated and even the integration and the usage is very simple. You don't need to be an expert. 

Whether you have small teams or big teams, it's the right tool.

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JD
IT Manager at a government with 10,001+ employees

It was easy to use. The consultants that we had on board were familiar with it. So, obviously, having a community that had used it before or was familiar with it was a positive thing.

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Senior Software Engineer at Datta Tech Consulting

The most valuable feature is the feature of assigning. Whenever I have an issue, Jira doesn't stop at just letting me describe the issue. I can also assign the issue to a developer, and the developer gets notified about it. After he is able to work on it, he can update the status and revert back to me through the same platform. It really avoids a lot of communication over email and phone. This the feature that I really like about Jira. I always use Jira with my team.

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Information Technology Program Manager at Reframe Solutions

Jira is a very comprehensive and flexible product. It's easy to set up, easy to learn, and is very user-friendly. If you're using the cloud version from Atlassian, there are no issues with maintenance or performance. I especially like the advanced planning features in the premium version and there are plenty of apps available if any functionality is missing.

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SM
Test Manager /Architect @ Testing Practice at a tech services company with 10,001+ employees

Jira is very user friendly, easy to install, and easy to access. The most valuable feature in Jira is release management. You can also manage a consolidated dashboard that can be accessed globally by all the team members. We can do all this with Jira while engaging in development. 

One of the key benefits is that it's a single repository for all your SDLC. Based on the user ID and password, anyone can access it, and they also have a single sign-on. It's not that very complicated to do issue management with Jira. We can also pull Jira data and generate quality metrics that can be used for the overall optimization of the test execution. 

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Senior Architect at Second Step

It is an integrated system that we use to manage all the development class cycles we have. 

We can mitigate bugs.

All departments can work with the same platform. This provides seamless communication in the process.

The stability is good.

It's my understanding that the solution can scale. 

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DK
IT Service Manager at a financial services firm with 501-1,000 employees

I'm working in the IT department, and the ticketing system is the most important service for us. We are also using some automation add-ons. It a very good product for handling tickets and tasks and managing processes. It is also very useful and easy to use.

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NB
Business Analyst at a construction company with 1,001-5,000 employees

Most of my work is keeping track of what's been going on and identifying what is blocking future work. What I like about this solution is you can create a consolidated customized dashboard out of your files to identify what's been going on and identify who has how much data assigned to them. You can begin to understand where roadblocks are and how to streamline efforts effectively. It's been helpful. 

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Product Owner at mega trust

I really like the linking and user stories, and the formatting on the solution. The formatting options and linking the user stories have been great. 

You can export the whole backlog if you want to - including your roadmap.

The initial setup is easier than the TFS.

The UX and useability os good, especially if you compare it to a solution such as TFS.

You can use it right away without too much of a tutorial. 

The solution is stable. 

The scalability is good.

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JG
Manager at a computer software company with 201-500 employees

There are a couple of things that I find valuable about Jira, the first being its architecture. For instance, I like that you can create dashboards easily, which makes it very user-friendly. You don't need much training on that. You can just get right to it and people are able to use almost all of Jira's features with little training.

The simplicity of Jira is the part that I like the most, as well as the way in which it can be extended. For example, I like that you can send data to and from Jira easily, and it integrates well with lots of third-party plugins.

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KS
Chief Software Architect at a tech vendor with 11-50 employees

Overall, the solution is very nice and has a variety of great features. 

The stability of the solution has been quite good.

We haven't had any issues with scalability.

It's a very useful project management tool.

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LC
Consultor Funcional SAP at a computer software company with 10,001+ employees

I really enjoy the easy way I can follow up the story's progress even when they are in progress or we test bug stories. When issues arise, they can play back to the team in order to fix all the bugs. They have a view of the backlogs in the current sprint and the next sprint. 

The initial setup is straightforward. 

There are many Jira add-ons available, however, we aren't using those yet.

The solution is stable.

We've found the scalability to be good.

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IT Testing Manager at Cloud Solutions

The feature that I have found most valuable is its ease of use. I don't need to train anyone to use it, I just give them access and they can use it to add comments, move their issues, change the status, monitor, read, and so on. For these results, it is very helpful. I also like the customization that we had for the workflows for the different issues, it's quick and easy to customize. The reporting is also easy and the dashboards that they provide are really helpful and simple. It does not need a lot of experience with reporting and presentation to get to what you need. Also, most of the advanced reports that you need to create can be exported as Excel files.

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LX
IT Business Analyst at a healthcare company with 1,001-5,000 employees

The most valuable features are that it is good for tracking the issues and it provides for the usage of Confluence. The documentation is another supporting part for development. I didn't go that deep, so that's what I see as the end user.

In general, it's very convenient for people that work in the software development business.

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Customer Success Manager at a tech services company with 501-1,000 employees

All of the tracking features are the most valuable because it allows me to see where we stand today and every day. 

At the end of the day, I look to see what is pending, what is as per my expectation or as per the speed, and what is not going.

I can put in my comments or give a direction, or tag any other person if they need any help if they are stuck.

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TB
Head of IT Enel X Digital Hub at a energy/utilities company with 10,001+ employees

What I like about this product is how you can manage from the project to the deployment, even using Bamboo or using Bitbucket. 

Being able to automatize the deployment of the solution has been great. 

We're not only managing documentation on the project task, but we're also handling the technical assets that are under the project. 

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Director of Robotics at Fresh Consulting

Managing the backlog and being able to move work around and drag it around in order to replan it to certain sprints is the solution's most valuable aspect.

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Manager / Oracle Applications Consultant at ASAM Conseil Inc

I like that it's integrated with the specs. You don't have to put the specs in a shared folder or a shared server. It's all linked together with Confluence. We just put the specs into Confluence and then link it to the ticket in Jira. Once our developer has finished his development, we can link it to TestRail to create test scenarios, test them, and analyze the results of the test.

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DB
Senior Scrum Master at MobilFlex

For what the solution does, it's fine.

The solution offers a lot of plugins.

The solution is very configurable.

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Corporate Performance Lead at a tech services company with 501-1,000 employees

It's a very flexible product.

We can change the workflows as much as we need and we've done that already. 

The workflows are very easy to handle as far as scalability goes.

If there is a feature or a workflow feature, that is required and it's not available out of the box from Jira, from Atlassian, we have the marketplace buy from. There are a number of add-ons that we use. We have maybe 20 to 25 that fill in any gaps in the system itself.

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Product Owner at Ericsson

There are a lot of different plugins for Jira. Unfortunately, we did not test so many and the big pain point for us is the rigorous handling and the roadmap of Jira. We have a portfolio and structure plugin and we have our story map plugin in Jira. I am a scrum master and coach in my company. My colleagues aren't so educated on these plugins. So first we have to improve all knowledge with these plugins in Jira, to improve or efficiency in the roadmap and for these topics.

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BM
Solutions Architect with 11-50 employees

Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them, set up sprints, and manage our sprints with its history tracking. These are all very useful features. It has been a very popular product for our work.

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SENIOR SOFTWARE DEVELOPER at Matrix Comsec Pvt. Ltd.

As a user of the Jira, rather than an administrator, the custom dashboard and custom filter are some of the best features from my perspective.

I can manage my own dashboard and by logging into my account every day, I can get information about the day's tasks assigned to me. I can also see my timeline chart, and using that, I can see and understand what has been done in the last week/month.

I have added a gadget on my dashboard that gives me regular updates on the bugs reported by the QA team.

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JS
ITBridging the gap between business and IT at a engineering company with 5,001-10,000 employees

When combining Jira with Bitbucket, you have the possibility to ensure continuous integration and other functions which is highly appreciated by our software development team.

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MS
Enterprise Architect at a transportation company with 10,001+ employees

Its visual display and ease of use are most valuable.

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RM
Release Engineer at a computer software company with 11-50 employees

The layout, workflow, automation, and metrics are helpful in Jira.

The flexibility of defining your columns that can possibly contain multiple statuses is important. When you have teams that are different levels of granularity, the C levels, only care that it is in progress, but the leads want to know that it is in QA or development. You can accomplish these types of things with JIRA.

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GG
Sr Consultant at a financial services firm with 1,001-5,000 employees

I like that we can actually categorize the stuff from high priority to a lower priority. You can make categories and you can focus on the right items that need to be worked on. 

The initial setup isn't too complicated. 

The solution is stable. 

The scalability is good. 

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IT Release Manager at a financial services firm with 1,001-5,000 employees

It provides very good visibility and traceability. You can clearly see each and every part of a process. It is also user-friendly and robust.

It is working well, and there are a lot of add-ons or plug-ins out there that you can use. 

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VM
Senior Front End Engineer

The JIRA user interface looks great. It's an overall good experience. It's very intuitive in the sense that you understand how it's going to work. It's very self-explanatory, and it's beneficial overall. Each release has different steps and phases, and the whole thing can mostly be captured on JIRA. The workflows are really helpful. 

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RP
Director at a comms service provider with 1,001-5,000 employees

I think the customization and tailoring of the workflows have proven to be very useful. And then there's the collaboration of the tool itself which has a lot of nice features. 

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NB
Senior Software Engineer at a tech services company with 5,001-10,000 employees

It is a very convenient tool. We can organize our sprints through scrum or kanban. There are scrum boards, and there are kanban boards. If you prefer scrum, you can use Jira. If you prefer kanban, you can still use Jira. You can create your kanban boards in a similar way as you create your scrum boards. It is very useful. It also seems to be very popular these days.

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PW
Software Engineering & Quality Manager at a leisure / travel company with 201-500 employees

The integrations with other solutions, such as BitBucket for pull requests and the check traceability, are pretty good. That's about it. I'm not a big fan of the solution overall.

The initial setup was pretty straightforward.

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Sr PMO Manager - Measurements & Reporting Analyst at a tech services company with 10,001+ employees

It's a very powerful product. It works well with Confluence. It interacts with it well.

There are very advanced features in Jira compared to, for example, ServiceNow.

You can record your unit testing, regression testing, UATs, et cetera. With a wider universe of applications, it's very flexible. 

I'm not totally a business analyst, however, a business analyst, can really, really use it very deeply due to the fact that you can register the results and create your test cases, run them, and document the results. All the testing is very advanced in Jira and it's very nice.

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GC
Technical Director

The solution is very fast.

It's a very useful tool. Jira is very useful for project management for internal projects. 

We can easily communicate with many things easily in Jira.

There's the ability to easily customize the product. There's lots of great potential functionality.

The solution is stable.

You can scale the product very well.

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RS
RPA Developer/Consultant at a tech services company with 1,001-5,000 employees

The ability to design your own workflows is a great feature.

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TH
Senior Technical Project Manager at a financial services firm with 10,001+ employees

The value of this product is that it offers a common language set so we can bring people into projects and get them up and running almost immediately. We know the language. It's the training and education content that's key and there's enough out there, whether it's paid training or free training, that gets people up to speed pretty quickly. Following on from that is optimizing the training for a given initiative or project. 

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Co-Practice Head, Digital Transformation - RPA Solution Architect at Royal Cyber Inc.

It's a Scrum tool, so it's very easy to use. That's what I like about it.

You can very quickly create a new project, add stories, and then make them into a sprint. It's very user-friendly.

Jira covers everything for project management and life cycle related items. It's a fine tool to work with.

I have not seen any issues with stability or scalability.

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Senior Quality Consultant at Knowit

The feature that I have found most valuable is that it is a quite powerful user tracking system. Also, we use it to print tasks for planning so you can also see what's happening in the system and follow the tickets.

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IT Recruiter at Got Pros LLC

I like the comment section. When you create a Jira task and work on it, sometimes product owners need to know the most recent status. I can go to the comments and then provide my updates stating how far I am. They can also refer to it and they can comment on it. It's for collaborating with other team members.

I also like using the filters in Jira. I can label all of the Jira tasks based on different business areas or whatever category I want. I can filter something that is related to what I've been working on. For example, if I am interested in APIs, I can filter all the Jira tasks with the API label and get all the API-related tasks, check the progress and where they stand. 

I can also get access to documentation such as the tester data and the other things that other developers have provided.

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Project Manager at Duck Creek Technologies

I'm from a QA background and we used to do automation. It was far easier to link JIRA with our QA automation frameworks because JIRA has a lot of public APIs that we could use. Also, the burndown charts and the ability to manage different frameworks of the adjoint model are helpful. We could use scrum in one project or Kanban. So it was easy to manage the transition from one framework to another. Those are the things I found useful, but I haven't seen the case of TFS yet.

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HB
Software Engineer at a tech services company with 1,001-5,000 employees

The Jira user interface is really helpful because you can see the big picture regardless of what stage the task is at. You can define priorities and estimate times. If, for example, you're planning to move to Scrum, you need a project management tool; JIRA is perfect for that. It can also be used on personal projects because they offer a free plan with unlimited features to manage your project, define your backlog, and check the status of a project. 

The solution comes with multiple reporting charts so you can see the sprint burndown chart and other information. We previously had our own internal tools for Scrum, and moving to Jira was a total upgrade. There's no need to create new accounts for your users. You integrate company emails with an internal server, grant the user access and with their  company credentials, they can log into the platform. That's a pretty good feature. 

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AD
Technical Lead at a retailer with 10,001+ employees

The sprint tracking is really helpful and very convenient.

Scrum boards are very easy to follow and we use them every day.

The roadmap, to understand what our team is going, is quite helpful when it comes to understanding things in a visual format. It provides good visuals such as the Burnup Chart.

Requirement traceability is easier to do with this product.

It integrates well with other tools.

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DM
Agile CSM - Sr. Scrum Master at a energy/utilities company with 1,001-5,000 employees

This solution is easy to work with. It's easy to understand, and easy to navigate. 

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MH
Partner at a consultancy with 11-50 employees

The solution has basically been problem-free so far.

Overall, we've found the product to be quite flexible.

The level of stability is quite good.

The product can scale if you need it to.

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AS
Consultant at a tech services company with 1,001-5,000 employees

The solution is pretty flexible. I have worked in different projects using different features. From agile to just normal project management and task management. It's got a lot of great features. 

If we're talking specifically about project management, the solution is pretty nice. There are a bunch of modules and plugins and add-ons that you can use if you need to.

The test management aspect of Jira is pretty pure. They have a lot of great plugins that really expand your options.

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AD
Senior Consultant at a consultancy with 1-10 employees

The solution offers up great transparency that makes it possible for everyone inside the departmental organization to see what's happening.

The prompt board really helped us out on projects. The scrum boards and the representation of the product backlog that helped us a lot as well. It's great for project management.

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EJ
Software Engineer at a tech services company with 501-1,000 employees

Jira is a great software. There is not much to complain about, other than it doesn't fit very well into our current Microsoft environment.

Jira as a structure has Confluence for documentation, and for what it is offering it is a strong suit with Atlassian.

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UK
Microfocus Solutions Engineer at a tech services company with 11-50 employees

The solution is quite easy to use. It's very user-friendly. The product is very easy to understand.

The solution offers very good tools for Agile teams.

The pricing of the product is very good. It's not too expensive.

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MG
KPMG company at a tech services company with 1-10 employees

This solution covers almost all of the types of uses that we have, from an Agile perspective. All of our requirements are supported by it.

This product provides you a good view of the status of your projects.

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Quality Assurance Manager at a tech services company with 1,001-5,000 employees

Jira has a good dashboard. If I'm running an automated test script on different levels, say API automated or UI automated, and want to track automation status in the dashboard, I can get the overall status. I know how many cases are automated with the API or the UI and how many cannot be automated. It's a good feature. 

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WC
Lecturer at a university with 1,001-5,000 employees

The solution helps a lot with scrums.

It's great for development. 

The documentation is quite good.

It has some automated software testing which is useful.

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Scrum Master at Zen Hitech

The solution is very powerful, has many good features, in particular a good reporting capability. I like many of the features, and I have the benefit of having a very skilled Jira administrator helping me out because I'm a PM. 

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Technical Project Manager at a computer software company with 51-200 employees

We like the test cases in Jira. The orange dash items view was great, and we like the features and layout of the data. It's quite different, and people are now getting their items so quickly. We love the bulk edit feature. Jira also integrates well with Bitbucket.

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JM
Cloud Global Director at a comms service provider with 10,001+ employees

The solution provides an integrated platform for customer service. It's good at organizing our technical support for clients.

The solution has been very stable overall. We haven't had any issues with performance.

The pricing is reasonable. It's not too expensive.

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NK
IT PMO Project Leader at a consumer goods company with 10,001+ employees

It is user-friendly, and you can manage your project according to the methodology you want. It is also easy to configure.

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HD
Owner at a media company with 51-200 employees

The most valuable feature is working with sprints and having the ability to create sprints. You can create and move onto the next one.

Also, for example, while I don't use a lot of plugins, when you have a ticket then all of the information you can put into it is centralized.

There are so many opportunities that you can create almost anything.

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NK
Senior Analyst Engineer at a financial services firm with 10,001+ employees

The most valuable features of this solution are workflow and reporting.

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BC
Director at a computer software company with 10,001+ employees

I like almost everything about Jira. It defines how we track time and the way we define permissions. We can create multiple boards for the same product backlogs. 

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MP
Middle Manager at a tech services company with 201-500 employees

There are a lot of plugins in Jira and we purchase the ones we need.

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CE
IT Planning and Control Manager at a financial services firm with 1,001-5,000 employees

The flexibility to create different flows is most valuable.

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RS
Cloud Architect at a computer software company with 1,001-5,000 employees

I have found the tracking, project and task management most valuable in this solution.

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GM
Quality manager at a computer software company with 201-500 employees

Jira is flexible and accessible for the end-user. It lets users track their requests. The look and feel are good for our purposes. I'm the IT service manager, so I'm like the director. A cleaner interface helps my team stay on top of the service requests. We used to just take requests via email, and we had some kind of old IT tool, but it wasn't as effective as Jira. And because we are connected to Power BI, we have better visibility. You have a range of metrics so you get some good insight when you integrate Jira to Power BI.

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Software Development Manager at System Optima

We love the bulk edit feature. Jira also integrates well with Bitbucket

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DL
Global Senior Manager at a logistics company with 10,001+ employees

The product is quite easy to use and simple to navigate.

The solution isn't too difficult to learn.

It's flexible and it can provide a lot of different options, such as dashboards, that you can create and manage. You can really tailor-make your own dashboard depending on your needs.  

It's quick and very stable. 

I don't see many issues while I'm using it.

You can basically communicate with all kinds of different teams that are using Jira and you can do that under the product, as a single platform.

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Senior IT Project Manager at a wholesaler/distributor with 10,001+ employees

Kanban boards are most valuable. 

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Senior Manager at Capgemini

The most valuable feature for me has been tagging. Also, there's the option to add task lists to each user story. In addition, user stories can be grouped into one feature, which allows us to visualize our progress. The burndown chart is also helpful when it comes to reporting and allows us to know where we are going, especially during development.

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SC
Lead Consultant at a computer software company with 10,001+ employees

I like the ease with which we can do our workflow administration, especially with respect to defects. We can do good work with the boards, whether it's a Kanban or a Scrum board. It's much easier with Jira than with other tools. 

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Manager at M2C

It is easy to deploy in the cloud and other environments. It is also easy to view the reports of the sprint review or the sprint plan and the relation between the backlog and the repositories.

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CB
Manager, PMO at a educational organization with 1,001-5,000 employees

The dashboards are useful. You have visibility across projects and various dashboards.

The status of the different activities is also helpful 

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User at a educational organization with 201-500 employees

The links between tickets are very valuable and the boards I found to be configurable and usable.  The boards allow some level of extended configuration and they can be customized according to our project needs. Additionally, it is easy to use.

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AA
Owner at TRS

It is a complete solution. It has more features as compared to other tools, especially the open-source one that we use. It is also easy to administer.

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RH
Service Delivery Manager at a tech services company with 51-200 employees

The solution's most valuable aspect is its workflow sensibility.

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Principal Project Manager at Systems Limited

One of the most valuable features is querying because the jQuery function is very good. Additionally, we can create good designs very easily.

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Managing Director at Nevigate Communications (S) Pte Ltd

The informatics is the most valuable feature. It captures what we need.

The user interface could be better, but the stability is definitely there and the accuracy is good.

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Automation Architect at Micro Focus

The dashboard and reports tracking and the setup updates quickly, I am very impressed with those features. Additionally, it is user-friendly.

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DD
Senior DevOps/Build Engineer at a tech services company with 10,001+ employees

Jira has a useful user interface and overall is easy to understand and learn.

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JZ
Director of operations at a computer software company with 1,001-5,000 employees

What I find valuable about Jira is that it's an ecosystem. Sometimes, it does not provide the best-in-class solutions, but it's so well integrated. You will not have many problems with integration.

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PH
Deputy Director - Network/Systems and Support - IT department (USJ) at a university with 1,001-5,000 employees

It's very simple to change the workflow and adapt it. Jira is very user friendly for the agent and the user.

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Senior Systems Analyst at canada life

Its integration with Bitbucket, Confluence, and other related products that Atlassian owns is most valuable.

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TH
CEO at a transportation company with 1-10 employees

In general, the GUI is nice. 

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Tech Mahindra Total Duration14 yrs TitleTech Lead for KPN Project at a computer software company with 10,001+ employees

The two features that have been most valuable have been backlog management and sprint planning and tracking. 

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BA
IT Process Engineer at a tech services company with 51-200 employees

The solution is valuable because it's pretty flexible. It allows you to do a lot of stuff, and the functionality is pretty rich. It integrates well with other products, like GitLab, that we are currently intensely using at the company.

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KK
IT specialist at a construction company with 10,001+ employees

Confluence, not Jira, is the most convenient feature with Atlassian. We use the product for knowledge management, the use of creating or documenting knowledge into a knowledge base.

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ME
Senior VP at a financial services firm with 1,001-5,000 employees

I'm quite happy with it. 

The solution works well and does what it needs to do. It has been reliable.

The pricing of the product is fine.

We've never had an issue with technical support. We're happy with them.

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Enterprise Solution Architect at a computer software company with 201-500 employees

The most valuable feature of Jira is that it's a well-known tool that many people are familiar with.

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MA
Java Architect at a healthcare company with 11-50 employees

The solution, for the most part, offers good usability.

The ordinary user has an interface that is very clear.

It's very easy to collaborate, especially on-site when there are a lot of moving pieces. It's a great collaboration tool.

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Senior Functional Analyst at Baufest

The most valuable features in Jira are the dashboard, reports, and boards that help us to control the advancement of the project.

The boards also help us to determine our velocity, and if we reach the release date it helps to determine which issues need to be moved in the event they will not be finished on time.

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RS
Director Data Analytics at a tech services company with 201-500 employees

I liked the flexibility of the application. It was pretty user-friendly.

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Senior Quality Control Engineer at Link Development

The most valuable aspect of this solution is its ability to connect everything together. 

It also has good stability. 

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Group CTO at a retailer with 51-200 employees

The most valuable feature is managing software development.

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Team Lead - Web Services at a manufacturing company with 10,001+ employees

The most valuable features are the speed and especially the search capability - I don't think any other platform can compete on those.

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VP
Technial Lead at a transportation company with 1-10 employees

It's an open-sourced product that is easy to customize.

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FK
Executive Vice President at a financial services firm with 10,001+ employees

We like team collaboration and cross-functional collaboration.

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BW
Senior Software Engineer

The way it interfaces with Bitbucket and other things like that is valuable. Reporting and being able to link various issues or stories together are also valuable. We call them stories, and they're general reports.

I never had an issue with it at all. Everything I needed to do was always there. Everything is cool.

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SP
QA Supervisor at a financial services firm with 10,001+ employees

I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful.

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ST
Test Architect

It's an open API. We also have the best community to support any problems that we have.

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MR
Project Manager at Ibermatica

The most valuable feature is project management.

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MC
Line Technical Agent at a comms service provider with 1,001-5,000 employees

It is very straightforward and easy to use.

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KB
CEO at a tech services company with 11-50 employees

We have found the structure, functionality, and how Jira handles the tickets most valuable.

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DL
CEO and Founder at a computer software company with 1-10 employees

The solution is easy to use and user-friendly.

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TS
Project Management Officer at a computer software company with 501-1,000 employees

This product has been very helpful for me in terms of creating tasks and tracking my development team's productivity. 

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JG
Devops Engineer at a financial services firm with 1,001-5,000 employees

It's a really good product. I feel it really changed the way we work and at this time we're not looking to move to another platform.

The features on offer are great. It has everything we need.

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SG
Test Specialist at a tech services company with 10,001+ employees

The UI is good. It's simple and not very complicated.

It's very good for tracking.

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RH
Senior Consultant/Engineer at a government with 1,001-5,000 employees

The most valuable feature is that it is somewhat flexible. 

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KY
Chief information technology officer at a financial services firm with 11-50 employees

It is a stable solution, and we have had no issues with stability.

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ZQ
MTS IV at a transportation company with 5,001-10,000 employees

The most valuable feature is its flexibility. There is flexibility in the structure, lifecycle, and workflows that you want to work with.

The interface is user-friendly.

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Quality Assurance & Quality Control Engineer at Bolt Solutions

The timeline management is great and the dashboard allows me to see the performance of everyone working for the company.

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HG
Technical Content Writer at a computer software company with 51-200 employees

This solution is easy to use and takes a lot of burden off the QA team.

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Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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