Check Point Email Security (formerly Harmony Email & Collaboration) Reviews

We utilize Check Point Harmony Email and Collaboration for email security.

Check Point Harmony Email and Collaboration offers online support and has tight integration with Microsoft. These are features we often use. Additionally, the deployment is feasible if you have completed some training and acquired hands-on experience. In general, it has good support.

There is a need for improvement in handling business email compromise. Additionally, technical support and the licensing model require enhancement.

I have been using Check Point Harmony Email and Collaboration for almost eight years.

Support issues exist with the Check Point company itself, not necessarily the product.

Earlier, we used Avanade, IronPort, and Proofpoint before moving to Check Point Harmony Email and Collaboration.

The initial setup is not easy. It is manageable with the proper training and hands-on experience. If the customer wants only the normal features, it usually takes one to two days; otherwise, five days.

I consider the pricing to be a bit expensive, similar to other solutions.

I recommend Check Point Harmony Email and Collaboration to all types of companies, from small businesses to enterprises. I would rate the overall solution as eight out of ten.

I use Check Point Harmony as a security using one solution for both mobile and app development. If we use email security like Office 365, Microsoft Office 365, or G-Suite, we can protect all incoming emails from Microsoft Exchange and stop spam mail with all kinds of security check policies with Check Point Harmony.

It's very effective as a solution to prevent mobile app threats. It has a mobile MDX, mobile detection, and response session.

As a comprehensive solution, Check Point offers a very granular and best-in-class experience. Compared to competitors like Fortinet, Trend Micro, Palo Alto, and Cisco, Check Point provides a superior solution according to both the MITRE and Gartner frameworks.

For example, in a recent attack simulation, Check Point only allowed ten malicious emails through, while Fortinet allowed 1500 and Cisco allowed 1800. Check Point's email attack ratio is nearly 0.10%, while others range from 1% to 3%. This demonstrates Check Point's superior email filtering capabilities.

Check Point's email cleaning ratio is 99.9%, significantly higher than the 98%, 95%, or 93% of its competitors.

Moreover, Check Point Harmony Email incorporates AI technology within its security features.

Harmony Email & Collaboration (HEC) provides full protection and addresses zero-day files. It's the best solution available, as others don't offer protection against zero-day attacks and rely on signature-based solutions. HEC is truly the best option.

The sandbox solution is provided by Check Point. It offers complete detection and simple management and is a user-friendly solution. It has zero impact on user experience and privacy.

It helps detect malware, phishing attacks, and malicious calls and emails. It prevents man-in-the-middle attacks and protects corporate assets and resources. Harmony Mobile also blocks network access attempts to corporate resources, protecting our assets.

There is one feature that is robust: it detects OS vulnerabilities.

Check Point could improve its marketing strategy. They need to better reach customers and partners, providing more demonstrations and proof-of-concepts (POCs) to raise awareness and drive business growth.

I have been using it for ten years. 

It's very stable. Check Point Harmony is a stable and consistent solution.

I would rate the scalability a nine out of ten. There are around a thousand end users. 

If we increase emails, we can increase the number of users in the system.

We get good support from Check Point. Whenever we implement anything and require technical assistance, we receive good support.

Positive

The setup can be completed within minutes. There's no need to install any agent or software on your system. It's configured behind your existing email solution, like Microsoft Exchange. 

Your emails will first go through Microsoft Exchange, then through the Check Point agent, and finally, the clean emails will be delivered to the endpoint.

The cost is similar to other competitors. It's not much higher. 

It's around INR 2,000 to INR 4,000 per mailbox.

There are no additional costs.

I would recommend Check Point Harmony solutions to customers. It's easy to deploy, and it's in a good position in the MITRE framework as well as a Gartner leader.

Overall, I would rate the solution a ten out of ten. 

Our team primarily uses Google Workspace for email, so we were looking for a solution that could protect us from spam, phishing attacks, and other email threats. 

Harmony Email fits the bill perfectly because it's an API-based product that doesn't require any MX record or other configuration changes. It's also very easy to use and manage, even for non-technical users.

I appreciate the ease of deployment and the intuitive dashboard. Even someone with basic IT knowledge can easily understand the dashboard and identify potential threats. With one hour of training, anyone can effectively use this product.

There are a few areas for improvement. One is the occasional sluggishness or latency, which is likely due to the cloud-based nature of the solution. So, the performance can be better.

Additionally, while Harmony Email can detect phishing emails that Google has missed, it would be even better if it could automatically quarantine or delete these emails.

Since we use multiple Google Workspace accounts across three separate domains, it would be incredibly helpful if Check Point Harmony Email could provide a single dashboard that consolidates all of this information. 

Additionally, Harmony Email should support other email providers beyond Microsoft and Google, as I also use Joho with over a thousand email IDs.

Having a unified dashboard and expanding support to other email providers would significantly enhance the product's usability for many users.

Currently, I have to rely on a separate gateway solution, like Cisco, to protect my Joho emails. It would be much more convenient if Harmony Email could handle all of my email protection needs.

I've been using Harmony Email for about four or five months now.

It is cloud-based, so the performance is low. I would rate the stability an eight out of ten. It is stable but the performance is low.

I would rate the scalability an eight out of ten. We have 300+ end users using this solution. 

The customer service and support are not very prompt like SonicWall and other vendors in the same space. Perhaps because Check Point is not as prominent in my region, their SLA is not terrible. It's just not very effective. 

For instance, if I need support within 15 or 30 minutes, it won't happen. It could take up to four hours. 

Neutral

I initially started with Cisco Gateway. However, due to ongoing changes, we would have needed to modify MX records or other settings, making the configuration more complex. 

As a result, we decided to try Check Point Harmony Email and Collaboration, and after conducting a proof of concept (POC), we decided to deploy it. We also checked Barracuda.

So, we chose Check Point over Barracuda during the POC. The primary reason was that Check Point Harmony Email is easy to configure and requires no MX record changes. 

Additionally, it's more effective because it's an AI-based solution. It provides insights into the origin of emails, the connection between the sender and receiver, their previous email history, and the frequency of their communication. These features are unique to Check Point Harmony Email and Collaboration.

The initial setup is very simple because only API configuration was there. We provide a user and password on our dashboard, and we can use it remotely. 

It took only 10 to 15 minutes to deploy. Initially, it takes time to collect the data and create timelines. The solution doesn't require any maintenance. 

The pricing is in the middle. Check Point's pricing is not the highest in the competitive market. 

It's more expensive than Barracuda but less expensive than Cisco. So, I would give it a rating of six out of ten, where one is expensive and ten is cheap. 

Overall, I would rate the solution an eight out of ten. 

Usually, the customer is on Office 365, and the main selling point for us is that approximately 95 percent of customers do not have the E5 license from Microsoft, which is the highest tier. As a result, they lack advanced email protection. Therefore, using a third-party solution is more cost-effective than upgrading to an E5 license, and it also offers greater sophistication. This solution can cover not only Office 365 but also other platforms. Furthermore, it carries the reputable brand name Check Point and is well-known in the security industry.

The centralized management dashboard is easy to use. We usually sell advanced packets that include sandboxing for attachments, which is highly critical to most customers. The solution has a very effective anti-phishing algorithm that detects a significantly higher number of phishing emails compared to the default Microsoft solution. Additionally, it is user-friendly. When customers need to make exceptions to the policy, they find it quite easy to navigate the dashboard. However, what customers mostly care about are the anti-phishing and sandboxing features.

The price has room for improvement. Perhaps, if Check Point offered an SMB bucket for up to 100 users or a similar option. This could be beneficial as it would likely result in a more cost-effective solution.

I would like Check Point to extend its coverage to include more cloud applications. Currently, 95 percent of our customers are using Office 365 or Google Mail. It would be beneficial if the solution covered a broader range of applications.

I have been using Check Point Harmony Email & Collaboration for two years.

We haven't experienced any stability issues with the solution as it is cloud-based and thus quite stable. I can't say the same for another cloud product, though. The stability is mainly due to the architecture rather than the solution itself.

Scaling the solution is not a problem because it is cloud-based. The number of customer email accounts can range from fifty to five thousand; it doesn't really matter for the solution.

The technical support is average. Like with most companies, when they are not dealing with an enterprise customer, their response is usually medium to slow, unless it's a very critical issue.

Some of our customers used FortiMail but discovered that certain malicious emails were able to bypass the solution, unlike Check Point, which identified and quarantined the emails.

The initial setup is easy. The deployment takes ten minutes and requires only one person.

Due to its pricing, I would say that Check Point Harmony Email & Collaboration is more suitable for medium to enterprise organizations. For smaller customers, they usually require something more affordable, but it's not related to the features of the product. It's clearly about the pricing.

The license is issued on a yearly basis. On their website, we can observe a price per month, but it's derived from the yearly cost. I don't believe we have the option to purchase it for just a few months, for example.

As far as Check Point Harmony Email & Collaboration is concerned, we only need to pay for the license. Additionally, we have the option to integrate or add an additional support package, which includes the implementation course, and so on. However, for the solution, we only need to pay for the license.

I would rate Check Point Harmony Email & Collaboration an eight out of ten. It's a good solution, but I rarely give a perfect ten to any product. So, I believe it offers a fair value with some room for improvement. It could be rated nine out of ten.

As Check Point Harmony Email & Collaboration is a cloud-based solution, there is no need to assist users with hardware-level maintenance. Everything is managed in the cloud, eliminating the necessity for updates or firmware adjustments, among other things. However, like any cybersecurity solution, it is essential to keep the policies up to date. For instance, within our organization, we need to periodically train staff on configuration and maintenance to ensure it remains current. Although it requires some maintenance, it is minimal, and one person is sufficient to handle it.

We work with medium and enterprise customers.

As long as the pricing is acceptable for an organization, I would recommend Check Point Harmony Email & Collaboration because it provides a good solution for its offerings.

Check Point Harmony Email & Collaboration protects our cloud-based email and cloud collaboration platforms, primarily Microsoft 365, from phishing, malware, and account takeover attempts.

I use Check Point Harmony Email & Collaboration to protect against phishing or account takeover attempts by having a user receive an email that appeared to be a Microsoft 365 login alert with a convincing subject line and branding. However, Harmony flagged it immediately due to a suspicious sender domain and a malicious link embedded in the message.

One aspect that stands out in my day-to-day use of Check Point Harmony Email & Collaboration is how seamlessly it integrates into our existing workflows without disrupting users.

The best feature of Check Point Harmony Email & Collaboration is advanced threat prevention because Click-Time Prevention rewrites URLs and scans them when clicked, blocking access to malicious sites even if the email appears legitimate.

URL scanning and Click-Time Protection in Check Point Harmony Email & Collaboration have been critical in our environment, especially as phishing attacks become more sophisticated.

Check Point Harmony Email & Collaboration integrates smoothly with Microsoft 365 via API, so there is no need for agents or complex setup.

Check Point Harmony Email & Collaboration has positively impacted my organization, resulting in faster incident response with real-time alerts and detailed threat insights, enabling our team to act quickly when something suspicious is flagged.

After deploying Check Point Harmony Email & Collaboration, my organization reported a significant reduction in phishing incidents and faster response times to email-based threats.

Check Point Harmony Email & Collaboration could be improved by making the experience easier.

While the dashboard of Check Point Harmony Email & Collaboration is powerful, a cleaner layout or customizable views would help users focus on the most relevant alerts and metrics without digging through layers.

Check Point Harmony Email & Collaboration is very stable for our organization and is a great tool.

Check Point Harmony Email & Collaboration is a tool with scalability and other great features.

I have not interacted with customer support for Check Point Harmony Email & Collaboration, but I know that in other tools, Check Point customer support is great and very collaborative about any issues or problems.

Positive

Check Point Harmony Email & Collaboration saves time, saves money, and provides more security.

There are significant savings with Check Point Harmony Email & Collaboration in terms of money saved and time saved.

Check Point Harmony Email & Collaboration is deployed in my organization in the public cloud.

Check Point Harmony Email & Collaboration is a very complete tool for the next generation of our security. I rate this product an eight out of ten.

The customer has a presence in different countries like India, Poland, and the US. They use Office 365 as an email solution, and on top of that, they use Harmony Email & Collaboration.

All API email security or gateway security solutions work the same as API based. You create an API with the vendor, and it works for all the same. It's just the approach of threat intelligence, how it is taken and how much threat intelligence you have. 

Pushing was a big challenge for email security. Cisco has done that, but now Check Point is also doing the same with the quarantine email. So, it's good. Previously, they didn't have the ability to find and detect the quarantine email, but they are doing it now.

The most valuable feature is the sandboxing feature. It provides a sandboxing environment where you can open links and see where they lead. You can see what is presented in the link after opening it.

Other advantages, like workflow integration, are quite simple and offered by other vendors as well. Cisco is also integrating virus totals into their products. 

But the key advantage here is the visibility you get with the sandboxing feature. 

You can see on a map, on the same dashboard, where the mail originated, where it is going, and from which relay servers. You can see everything visually on the portal, including who it's reaching and who is CCed or BCCed.

Every vendor has a different approach. But as far as I have seen with Check Point, it is quite easy and simple to manage. They have the DLP solution integrated with this email. For example, for email, DLP is zero.

Maybe Check Point can work on the DLP part. Proofpoint's email DLP is very good, so they can work on that more.

I have been using it for six months. 

Stability is not too bad. It's not glitchy. 

Scalability is good. You can add users at any time. You can have hundreds of users in there. No issues or restrictions here. 

The customer service and support are okay. 

Positive

Compared to other solutions, users have the advantage of cost because Check Point is very easy to handle. You can easily train anyone on Check Point. It's not complex.

It's quite simple. Straightforward provisioning is required. You have to do it with a vendor, like Office 365 or G Suite, and you are good to go. Just onboard the users, and that's it.

You can deploy it in a day. For the refinement of the tool, it takes a little bit of time because all email security works by first keeping it on monitor mode and monitoring what you are getting as spam. You do an audit. It takes time with this. But for the configuration part, you can do it in a single day.

For deployment, one person is enough. For maintenance, you need two or three people to check spam. Sometimes, emails get blocked, and users request them to be unblocked. You have to verify those things. But for deployment, one person is enough.

It's a SaaS portal, so you don't have any maintenance issues because it's all done by the backend OEMs.

There is an ROI. In the long run, you will have saved money because it's a cloud-based portal with no maintenance issues.

Compared to other vendors, the pricing is average. I guess FortiMail is a little cheaper.

Overall, I would rate the solution a nine out of ten. I would recommend using it because it is easy to use and manage. 

We use the product to address core, perimeter, and administrative security requirements for firewalls within our environment. Additionally, we cater to email security requirements for clients using both Google Workspace and Microsoft 365 platforms.

The product's most valuable features for email security are its ability to safeguard domain names, detect duplicate email users, and identify spam emails impersonating legitimate email IDs, thereby enhancing overall security. It also has a robust filtering system.

It's very easy to use, and the onboarding process is straightforward. We can easily categorize users, create groups, and apply policies accordingly, simplifying policy management for different user groups within an organization.

In India, pricing is a concern, especially for SMEs. Check Point needs to address the pricing segment for SMEs. Apart from that, the technology and other aspects like sales and marketing are satisfactory.

Most OEMs provide similar capabilities. If any OEM introduces new features, Check Point must match those capabilities. It could improve by offering an on-premise solution for customers still using Microsoft Exchange, which currently provides only cloud-based services.

I have been using Check Point Harmony Email & Collaboration for about a year. We directly sell the latest version to customers, including SMEs, enterprises, and SMBs.

The product is stable. We have yet to encounter technical or deployment issues. My team is comfortable working with the solution due to its reliability and the prompt assistance that Check Point's support team provides. I rate the stability an eight out of ten.

We have 35,000 Check Point Harmony Email & Collaboration users, covering all three segments: small, medium, and enterprise.

It is a scalable product and meets the evolving business needs. Their communication and understanding of customer requirements make deploying and scaling the solution easy. I rate the scalability a seven out of ten.

We have yet to encounter many technical issues, but Check Point's support team has been responsive and helpful whenever required.

Positive

We completed ten deployments, including the installation and setup, in one week. Overall, it takes around seven days to complete. It involves collecting information from the customer about the number of users and the email services they use. The onboarding process is easy and takes one to two hours, followed by policy creation based on customer requirements.

I rate the process a nine out of ten.

The product is expensive compared to some competitors, especially for the SME segment in India. On average, it's around 10,00,000 to 15,00,000 lakh rupees for 200 users per year. Additional costs depend on the customer and their requirements.

I rate the pricing a six out of ten.

I suggest conducting a proof of concept (POC) before purchasing the product. Customers will likely find it reliable and effective after analyzing it for 10 to 15 days.

I rate it a seven out of ten.

If we talk about use cases, one of our customers is using o365, and one of the customers is using G Suite. On top of that, they require email security along with an anti-APT solution, anti-spam, anti-phishing, and business email compromise with next-generation antivirus included. One of the major use cases is internal communication using an encrypted solution or encrypted mail, especially if internal users send some mail to a particular customer and they require encrypted mail. They also require an encrypted mail solution.

With the kind of features we are looking for, be it with Barracuda or Check Point, we are looking at how we can showcase them to the customer and claim that this one is the best solution for your infrastructure and use cases.

I would like Check Point's technical support to be improved.

I have been using the solution for five to six years. My company is a distributor of multiple OEM solutions.

Most of the customers are using another vendor's solution, so most are looking for a particular email security solution. Whoever has used the solution was facing some challenges till some time ago, but gradually Check Point is improving the solution. So now they are still happy with the solution.

There are multiple customers using the solution. Sometimes they have 100 or 200 users, and they are expanding their team and they are purchasing licenses because if they are increasing users, automatically, mailboxes are increased. We are providing the per-mailbox solution. They are ready to purchase the new licenses for those new mailboxes.

I rate the solution's scalability an eight out of ten.

Check Point's technical support is very much of a low level, especially with respect to other vendors and OEMs. Check Point tries to ensure that they are providing good technical support with respect to the solutions and services it provides.

The setup is very easy. I haven't faced any complexity with the setup of the solution.

The deployment took almost four to five years.

I am from the presale side, the solution architecture side. The implementation and deployment teams are different. We have a different team for the deployments and implementations of any particular solution.

Usually, we pay for the licensing part on a yearly basis and not on a monthly basis.

If Check Point's team is providing a good amount of discount, then it is very easy for us to select it since its competitors are also giving the best prices or best discounts.

It is easy to deploy. With every customer, we just share our thoughts and the experience. It's a very easy-to-implement solution. Check Point is a good cloud-based solution with respect to email security, and Check Point is a very powerful tool with respect to other OEMs.

I rate the overall solution a nine out of ten.