SAP Signavio Process Manager Reviews

We use this solution for capturing our workflows and processes in all areas of the business, whether that's HR or content production or finance. It's about discovering some of those workarounds and unblocking our workflows.

With respect to how easy Signavio is to use, that's an interesting one because different roles may look at processes in different ways and to some, the word-defined process is a complete turnoff. From the business analyst perspective, it is really easy to use. They're used to using Visio and modeling tools anyway. When it comes to the collaboration hub use, that took a bit of explaining to start. But again, it's a case of a picture paints a thousand words. Even a process diagram, as you're leading your collaborators through it, it's easier to understand.

To explain one way that this solution has improved our organization, I will use an onboarding process as an example. We were seeing the onboarding processes coming through a number of pieces of work and there were problems in the workflow because the issues were being addressed in individual functions, with HR or particular departmental areas rather than looking at it holistically. The fact that we can model the process end to end from the moment a new person is required for a role right through to that person being in their seat and working at their desk and engage with all the different subject matter experts in the different functional areas, really helped.

Using Signavio supports and enables our business transformation. From a business analysis perspective, we're always looking at the "as is" and the "to be" models. Having all of those workflows and processes documented to understand what we're doing now really helps with moving forward in a positive way.

I like the collaboration and the real-time aspects of it. The way that we captured processes previously started with the drawing of an image using Microsoft Visio. We might have had to have two, three, or four workshops to get to an end process that was usable. Now with Signavio, it's real-time. We might have one workshop to start off and capture the main tasks around a workflow, but then we can comment and update that real-time online and collaborate online. It's really helpful, especially as a team spread across the UK.

The user interface for the collaboration hub is antiquated and should be improved. It feels sort of 90s and I think there is more that can be done with it.

I would like to see more support for targeting efforts in terms of resources. One of the things we've done for ourselves is added an attribute to indicate where the process is from. This means that we can do a bit of a heat map of where we've got processes modeled and where we haven't. This gives us the ability to target particular areas of the business. There could be something more on the reporting side of it for the processes you have captured or processes that might be work in progress to see where to target your effort because you don't always have lots of resources to spare. So it's more around targeted efforts.

We've had Signavio in the business for about eighteen months. We started with a very small team of business analysts using it and then spread that across the BAs embedded in all of the digital products, as well as our studio's BAs. After this, with the Collaboration Hub, we've got all our people who work in the project and program delivery, as well as product delivery, all working together and collaborating.

Stability-wise, it's been fine. We've had a couple of minutes of downtime and when we've rung the Signavio help team, they've been fine and worked with us and it's been back online. There is nothing where I'd say it had an impact on what we were doing.

We started with twelve to fifteen users to begin with and now we're at seventy-eight. We're not in the hundreds or thousands but given the people that do the actual modeling versus the people we collaborate with, we collaborate with a lot more, so we have seventy-eight process modelers in the organization, but then we have two hundred collaborators.

Signavio support helped us with our initial setup and a couple of times when we had issues with downtime. They have always been helpful.

The initial setup was straightforward. We had a few information security issues to work through, which was due to the BBCs level of security and what we require. We've gone through all of that process. Again Signavio was on board and made sure that if we had any questions they'd answer those for us. We had their engineers on any calls with our InfoSec team as well. All of that worked through fine.

There has been time saved, definitely. Getting the monetary value requires additional effort in your process capture because, without the measures on that, process capture is very hard to get to the monetary value of return on investments.

Time is very easy to prove because I can see that from the number of people that would have been in workshops to capture those processes initially and how many times we would have been around that same scenario to do that. However, to get to specific use cases, you need to have the measures around those processes captured at the same time, so that's another degree of capture that you wouldn't have necessarily done in the original process capture, but it's fine. It's doable and then you can get to the monetary value, but we have not done that.

Right at the very beginning, we looked at five different products with Signavio being one of them. We had a list of requirements of what we wanted from our process repository. We went through all five products, had demonstrations of them, did a compatibility and feature matrix against all of our requirements and three came out of that process. Post further demos we had done, Signavio was the choice in the end because it met our business needs.

We do not yet use the process mining and process intelligence functionality, but it is on the roadmap and we plan to do a proof of value this year.

This is a good solution but there needs to be work done on the Collaboration Hub user interface. Also, there is always room for improvement.

I would rate this solution an eight out of ten.

I am a one-person company and I use this product for training. I also resell this solution to my customers. It is a good tool to show the different functions that BPM is used for, and whereas some products have a special focus, the broadness in the usability of this solution is very good.

The ease of use is one of the most important points when it comes to Signavio Process Manager. The idea is to have BPM for everybody, but not everyone is ready to do the preparation that is required before starting off. With this solution, I have seen that during training sessions, people don't need very much instruction to learn to model or to understand the main features.

I would say that this solution has affected the way I approach business transformation. I have been working with process management for more than fifteen years and I have always looked for a product like this. I was in a company environment where all kinds of products were there, and only once I left the big international environment I saw the market for BPM products. Over the years, a lot has changed in terms of acceptance. The big players are using this kind of tool for adding value to their already existing ERP environment.

The most valuable features of this solution are the portal for spreading it over the organization, the usability, and the workflow generator in the background.

The interface is user-friendly.

It is sometimes difficult to find the match between what is possible and what is wanted, or what is helpful with the product, so better documentation may assist in this regard.

On the website, it is not clear how it is that I can upgrade to the Velocity Edition. 

From my experience, I think that stability is within the level that is accepted by the users. When an error occurs, the users are sometimes unaware as to whether it is a system error or something that the user had done themselves. Some experience is needed. People are also aware that they can access the Signavio help desk to look for answers, although I find that for day to day work, people tend to not contact service with questions.

I think that technical support is fine.

This is a leading-edge product, and it is my first choice of BPM.

At the moment, I am not using the process intelligence very much, but I think that it depends on the size of the customers.

This solution pushes the entire BPM industry toward being more user-friendly. It is a brand that opens up the market.

I would rate this solution a ten out of ten.

My primary use case for this Signavio is mapping processes. I map the main calls and main processes in the company. One of my tasks is to eliminate waste within business processes.

The Signavio tool is very easy to use and it is one of the reasons why I like it. It is also one of the reasons that we have adopted it. It's easy for other people to learn in perhaps one or two hours.

Especially in a company like ours, the product development process is very complicated. It's very complex, and Signavio helps us to make the product development process clearer, faster, and better.

This solution has helped us carry out the entire process-improvement lifecycle in a unified hub by using the Collaboration Hub. We share all of the processing mappings with other colleagues in the company. 

I would say that in seventy to eighty percent of the cases, this tool gives people what they need. There is always ten or twenty percent of the things in each tool that can be made better in the future. For us, this solution makes it faster for us to develop and document processes, and then bring them into the whole company using the Collaboration Hub.

The collaborative features have certainly helped to create a process-centric mindset in our organization, but at the moment, I cannot provide a specific example.

The most valuable feature is the short version of the mapping because it is easy to do.

I find it difficult to figure out how I can better align this solution with my KPIs. I would like to combine the most important KPIs in our processes together with the main Signavio tools.

We have been using this solution for four or five months.

Based on my experience over the past four to six months, I would rate the stability a nine out of ten.

This is a scalable solution.

We currently have five people using Signavio Process Manager and the number of users is increasing each month. Other areas of the organization are coming in, as well.

I have no experience with technical support. However, in the past four or five months, I have received calls from support two or three times. It is the support people asking me if there are any problems. I find that this proactive support is great for me, and I am happy that it works in this way. I ask them something, I give them some information, and I get an answer as soon as possible. It works for me.

We did not use another solution prior to this one. We did not document processes in a professional way. Our interest was in finding a tool to not only document the processes, but everything around the decision process. I think that it is sometimes more important than the process itself.

The initial setup is straightforward and not complex.

It is too early to see ROI, but for some processes, I am able to see how much and what kind of waste there is. It is my job to eliminate waste, and although I cannot say how much money will be saved or earned, it will help with my job.

We started documenting processes by using external consultants and they told me about Signavio. They had compared different systems and they gave us the information. We looked at other possibilities and there were not many. Ultimately, the Signavio tool gave us good performance over the two or three different tools that we compared.

We have not yet begun to use process mining in our company. I think that it is the second or third step, rather than the first.

We do not yet use the Process Intelligence function.

My advice to anybody who is researching this type of solution is to look for ease of use. The most important thing is to make it easy for people to model processes, as well as consume them.

I have only been using this solution for less than six months, but at this point, I am able to find most of the things that I need.

I would rate this solution an eight out of ten.

We use this solution primarily for our single-source business process. 

At this point in time, we've onboarded about 400 people who are actively capturing processes and adding critical attributes. We have a lot of additional people (very hard to put an exact number on that) who have viewed the models.

In terms of deployment and maintenance, there is a team of five people plus a specialist testing these sources. At the moment we are using it across some of our value chains and we will eventually cover the entire organization. I expect that to happen in the next 18 to 24 months.

The Australian banking landscape has just been through a revision (royal commission). It's a government led commission looking into banking practices and there were quite a few findings that came out of that. We are using the process repository to lock down and address process weaknesses. We've actually launched a multi-million dollar transformation program to control our environment. Signavio helps to accomplish this which is imperative to government compliance for us.

What I find most valuable for us is the governance of a workflow by embedding process accountability. It has always been a challenge to define who owns what and under what circumstances you can change processes. 

As we have only used the product for six months, it's too soon to tell what we'd like to see added in the future besides getting the solution fully deployed. At this point, we haven't fully explored the full functionality but it's got things like process manning capability and intelligence capability which we haven't even tapped into yet.

We've had no issues in terms of down times or anything since implementation. I suppose the lack of downtime depends on our AWS server. That's all based in Australia.

As far as scalability, I think it's a bit early for me to tell because we've just started using it. We've had no issues to date but I think as we get more involved with implementing our models, it may become a bit more of an issue. But I really don't know. 

Technical support has been pretty good. The primary support is based in Germany, but they are developing the local capability pretty quickly. A lot of support is currently local. Anything that required assistance from the German office hasn't really made much difference in service time.

We're still in hyper-care mode so support is constantly available. There have been no real issues. Migrating some models from the legacy system — that was seven years out of date —wasn't as simple as I thought it would be. It required a bit of scripting. However, that's a one-time exercise.

After we actually completed the configuration, we never had to go back to the vendor for anything. From the support perspective, everything was done. When we did have to communicate with them, it was related specifically to the old legacy system. The rest of it is pretty straight forward.

We had the ARIS solution before Signavio. The primary difference between the two is that ARIS provided an architectural academic view where Signavio is very user-friendly. Signavio got more people in the business excited about using the tool rather than just focusing on the project and involving the process professionals. We consciously targeted a user group that was organization-wide and we based our decision of tool selection on that.

The initial setup was very simple. It took us less than three weeks from signing the contract to having the first users online. We put people through training and we are onboarding users and our core value change progressively. We're only just getting to the actual the rollout at six months after completing testing.

We are working fairly closely with the vendor for integration. Right now we are only beginning to explore the capabilities for enhancing customer experience, mapping customer journey, and the mapping functionality.

In terms of just implementing it, it's very simple. My team has scaled up very quickly. We are to the point of being able to develop internal user training that I think is quite effective.

We used a vendor for the implementation. They were good and we are more than happy. The vendor spent a few weeks with us training my admin team. It hasn't been complicated at all.

As far as return on investment we've saved cost simply on the licensing. The ability to implement our future plans, which may have been hindered with other solutions, gives us a competitive advantage. In actual dollar amounts, that is impossible to value and much of the realization of the return will come in the future.

Signavio actually worked out a fair bit less expensive for us than some of the competitors. We negotiated an enterprise license for up to 30,000 users for certain components and a per-user license for other components based on our need for those. The company was very flexible in price negotiations in terms of the overall solution. We are paying in the region about eight hundred thousand dollars a year for an enterprise license.

There's nothing in addition to that unless we want additional capacity or features. 

We brought in an analyst to select tools for us to have a look at. We looked at ARIS, IBM Blueworks, and Signavio. We decided to experiment with Signavio and ARIS. Then we got business leaders to come in, have a look at the two and come up with recommendations. By those recommendations, we settled on Signavio. 

I'd give Signavio a nine out of ten at this point. I'm very happy in terms of it performing as we designed. If there are any issues, it's because we don't fully understand the functionality and the capability yet. I think the only reason I'm not giving it a 10 is that I've not had a chance to explore capability and functionality fully.

The primary use is that we, as a professional services company, are trying to enhance the project delivery cycle.

Signavio has helped us reduce the time involved in the project delivery cycle. It helps determine exactly where the bottleneck is for each cycle and how each cycle affects the other. 

Because we are a professional service organization, the main resource in our organization is our human resources. We are a client-based company. Saving time and resources helps us to deliver. We are in the process of enhancing the delivery cycle but we were facing a lot of problems because we used manual processes. After using Signavio I was able to determine where the bottleneck is, where the problem is, so moving forward I will be able to inject more resources at this bottleneck and distribute the work to other resources. It makes the process more efficient.

It's the integration that is the most valuable feature, so I can know exactly where the bottleneck is in my overall operations. It also enables me to benchmark the cycle to help me determine where the bottleneck is.

It could use a better user interface, one that is more efficient.

It is very stable.

It looks scalable but I have not reached the point where I can say if it is scalable or not. But I have been impressed while using the software.

I'm a software consultant and my company asked me to develop a cycle for the project management area. I use to use Visio, Excel, and Powerpoint - manual, basic tools. When I found that the basic tools did not cover my needs I decided to search for other tools that would help me to automate this process. I found Signavio, I registered for a free trial, and I started using the software.

This is a good way to start using the software. They gave me a free trial for one month then I asked them to give me an offer. Now we are in the process of moving forward with them. I found it easy, it helped me to define the business processes and meets my management's expectations. While I am not an expert at developing a business process cycle, when I started using the tool, it helped me convert what is fixed in my mind into a visual process.

Support is the main area I am looking for when selecting a vendor.

The initial setup was very straightforward.

ARIS was the only competitor.  I installed Signavio because there was a huge difference in the cost.

I rate it a seven out of 10. I haven't had enough time to really give it a full evaluation, but for now, I am giving it a seven because the user interface is a big issue for me. The user interface is what brings my rating down. If the user interface was more functional or more powerful, I could give the solution an eight or nine out of 10.

From my point of view, there is no best product, but there is the software that works for me, for my needs.

We use the product to access processes.

The product's most valuable feature is the transformation process.

The product's pricing could be improved.

I have been using SAP Signavio Process Manager for one year.

I rate the product's stability a ten out of ten.

I rate the product's scalability a seven out of ten. Since it's expensive, you will have to pay more if you want to scale. It best suits large companies.

I have worked with Enterprise Architecture. It works well for software projects because it has more technical and modern model-driven approaches.

The product is expensive.

I rate SAP Signavio Process Manager a nine out of ten.