SAP Signavio Process Manager Reviews

There are plenty of use cases. One of the key things that we're trying to understand is related to the fact that a lot of our teams are working in different methods. Especially being in a global layer of the company, we're trying to see how similar teams from different geographies are working, in order to find a synergy or find the best way to learn from each other. That's why we've taken on Signavio to do our business process mapping.

We work a lot with offshore delivery models and Signavio has helped us bring their processes and our processes in line so that we know exactly where the hand-offs are and who is responsible for what. In some cases, we have improved the process by shifting this responsibility.

That's one of the real examples that we've done. We've been able to look at the whole picture and understand the responsibilities of each team, whether you're in the US, UK, or India. Then we can understand how to change responsibilities in order to make better use of a process. It's been done on the go, which is really good for us and it's been really valuable.

I think the entire process has improved the life cycle by being in a unified hub. We are still in our infancy of using Signavio. Already, there's been a lot of improvement with people contributing or giving input towards these processes, which means it's working already. The next step for us is to use this as a launchpad to start really managing and improving our processes in real-time. I'm hoping to get there within the next year.

The solution's functionality gives everyone in our organization, from process experts to end users, what they need. There are a lot of times that we talk to the business owner, as we have a lot of client-facing teams. Signavio has enabled us to speak to them directly. In other cases, we wouldn't really talk to them about processes, whereas here, because they can access their process with a click of a link, it makes it easier to comment and say, "Actually, we don't work this way anymore." That sort of feedback helps us to immediately look at it, take in all of its implications, and then change the way we work, so we can still be an enabler rather than an obstruction to their work as well. In the end, their work is what brings revenue to our company too, and we just have to be there to do everything for them.

Signavio improves our employees' work-based functions. It just becomes a little clearer who does what. When you can see it on a piece of paper on the wall somewhere, in a very consistent format, as the process manager allows you too, it gives everybody the sense that they know what they are responsible for. It just clears what you have to do so you can focus.

The collaborative features definitely help create a process-centered mindset in our organization. Every process that we have, there are at least six people talking about it at the same time, which is much better than just one person trying to shove something down somebody else's throat. That's a really good thing. Collaboration works towards that.

The most valuable feature for me is the collaboration point of view, where everybody has a single view, or source of truth, and everybody sees the same thing. Everyone can comment, contribute, and discuss the processes itself, which makes it easier to funnel down the most value-adding comments and make the relevant changes to the processes. This leads to the next best iteration or version of your process.

The interface is really good. It's on your browser, so you don't have to install anything. It just runs off Internet Explorer or Chrome, so the interface is I think a big plus for me.

The solution's ease of use is very friendly so it has been adopted quite well. I thought a lot of people might complain that they need to do tutorials and things like that but they didn't. The people I've spoken to or worked with almost picked it up immediately, without having to do too much coaching. That's a really good thing about the interface and the front end.

For me, given I've got a lot of experience working with BPMN and other process management tools, in terms of the interface, I think there's a little bit more that can be improved to match what the conventional BPMN offers. I've been constantly trying to give this feedback to Signavio, to let them know that it needs to be more coherent with the original BPMN version of the stencil.

So far, I haven't had any really bad experiences, so I couldn't really comment on the stability. So far it's been working okay for me.

I think it's a very scalable product. Obviously, if you work with Signavio hand-in-hand, they are very proactive in trying to help you with what you want. More than me being on their tail, they are after me asking what I want them to do for us. That is a good thing in terms of service, so I definitely think it's scalable. They want to understand our roadmap so that they can help as well.

I have used them occasionally. Because we are using a very small component of Signavio, we haven't really had that many technical queries. When we do speak to them, though, we usually get an immediate response. They get back to us within 24 to 48 hours and then we get something sorted out.

We had Signavio in a different department. A German team was already using it. Through our vendor analysis to see what would be the best fit, we actually chose Signavio, and then we found out we already had an existing relationship. That's how we are changing how we work with them now.

The initial setup was straightforward.

We used good consultants. The initial bits, they've done to help us get up and running. In our second phase, where we're moving into a hybrid of cloud and on-premise, we're working hand-in-hand with them. They've been quite proactive. They always answer questions that we have, especially questions related to security and risk because that's a big factor for us.

We do not yet see an ROI. It is still too early for anything tangible. Intangibly, we are definitely working better across regions, with a lot more collaboration and transparency. There's a lot more understanding of the work we do, plus the work that other teams are doing. We have more empathy now.

Our shortlist included iServer, Bizagi, Trisotech, which is a Canadian company, and Signavio. They were our shortlisted front-runners. We went with Signavio because we had an existing relationship and obviously we were able to elicit a lot of feedback about how they were already working with them. Secondly, it was a good preference compared to the other two as well. Bizagi and Signavio were very close, but we eventually went with Signavio because of the interface and experience.

There's a specific type of product that works for your company, and there could be a lot of factors that finally allow you to settle or choose one. For us, it was Signavio because of the fact that they were a good product and we already had an existing relationship. You must really think about adoption. That's the key thing, because for a product of this scale if the adoption is low, you're not going anywhere with it. The friendlier and easier it is to grasp, the better it is going to work for your wider company. That would be my advice.

I would give it an eight and a half out of ten. If you need a whole number, give it an eight, just to push them a little harder.

In my case, representing the procurement department, we use it now for process mapping of all procurement processes, such as source to contract, procure to pay, and supplier management. First, we map and analyze the current process, then we determinate situations that can be optimized or improved based on our process mapping.

We knew we needed to invest in Signavio because we are a large company with around 15,000 employees and multiple departments. It was impossible to have an overview of all the processes that we have, including processes that are linked to each other and that we might have in Excel, Word, or PowerPoint. How do you bring all of these together to identify possible redundant or contradictory processes? Putting everything into one solution gives us the efficiency of mapping everything and knowing where we might need to focus to make it easier, faster, and leaner for everyone.

In terms of how Signavio has improved our organization, take our supplier onboarding process, to name one concrete example. In the past it took around 18 steps, so we mapped them in scenarios to identify double work, reworks, and things that took much more time than they should. Today, if I look at the new process thanks to Signavio, we were able to reduce it from 18 steps to six, so you can imagine the amount of effort reduced, in terms of people touching the process and time touching the process. This is an example of how we use Signavio to reduce process cycle times.

The solution enables us to carry out the entire process improvement life cycle in a unified hub, because we have all the processes mapped so we can check at the lowest level of detail. We do not only see the process overview but even the activity or task level.

I think the solution's functionality provides everyone in our organization what they need. I am not a superuser, but more of a standard user. For the requirements we have today, at least in my team, we are covered.

I do not use the process intelligence function personally, but my team uses it. Of course, it has affected the way we approach business transformation. We use Signavio to map our processes and identify bottlenecks, double work, and reworks. We eliminate those and make the transformation from a bureaucratic process to a user and customer-friendly process. We don't use it on a daily basis, but we do use it on a regular basis to identify these issues.

The process intelligence has also provided insights into how our organization is actually operating. One example could be that by identifying our processes, we can identify how we organize our team. If you optimize certain processes, you might need fewer resources and you can allocate those resources in areas of the process where you might need more support.

Signavio enabled us to identify a few processes that could be improved. We removed a bottleneck by mapping the process and using the intelligence module, in order to identify where it was redundant. We then removed parts of the process to make it leaner. Another example is on the compliance side, where Signavio helped us identify that we did not check all checkpoints in the process so we could be leaner and even more compliant.

The solution has improved employees' workday functions. By reducing bottlenecks, reworks, mistakes, and unnecessary activities, employees can focus on adding more value activities and eliminating or at least reducing non-value-added activities.

The collaborative features helped our team create a process-centric mindset because there's no process in any company that is not cross-functional. Every process touches another function. Taking the same example of supplier onboarding, it enforced the collaboration between accounting and procurement, minimized the effort, and therefore made the collaboration even smoother because you don't fight about bottlenecks on the reworks. You have one lean process from both sides.

There are many valuable features, of course. I would say the main value of Signavio is to have your current process map in a way that is easy to read and derive optimization actions to make it leaner, faster, more user-friendly, etc.

Another great feature is the visualization, which is easy to see and read. How they map the process is also very user-friendly, with drag-and-drop functionality. Also, it's a very self-explanatory, user-friendly solution.

I would rate Signavio's ease of use as eight to nine out of ten. I am not a process management expert, but more of a business expert, yet I don't need much training to use it.

In terms of process modeling and automation, I can only speak on the process mapping feature, because that is the area I'm responsible for. I would rate it at a very, very high level. Besides ease of use, it is actually very professional in terms of its visualization. We even use it for external compliance audits and the like.

I would like to see more predictive analytics. The tool already has all the process maps, but it could offer a more proactive improvement offering. For example, they could put a little bit more machine learning behind it.

I am not a technical person, but so far I have not seen any performance problems.

As we mapped all of our process, we started with the simple ones and we've scaled up to the complex ones. As of today we have all of our process in.

For me it sounded simple, but I don't know if the people behind it found it to be complex.

It is difficult to specify how much money we have saved in Euros, but I can name you as a percentage. I think Euros depends on the volume, but a percentage is determined more by the specific use case. In the case of supplier onboarding, we reduced the time from around six days of onboarding a supplier to a 24-hour service level.

I think that this solution makes a lot of sense if you want to integrate many processes. If you do it for a single process, you might get some advantage, but you will not get the most out of this solution, which is made for bringing in different topics and processes and mapping them together. It also helps you decide where to split or eliminate roadblocks in order to make it leaner. The more processes you put in, the more Signavio makes sense.

I would rate it between eight and nine points out of ten. I think it's a super-advanced, easy to use solution that brings added value that we need. As a non-key user, but someone who uses the system from time to time for needs that we have, I find it to be a great solution.

Our main use for Signavio Process Manager is to document our process and look at how we can improve them. We also use it as a basis for communication, internally and externally, to show workflows and ask for feedback. You can really see what has to be done on both the development and user's side.

Signavio is very easy to use. I've seen some other products and the modeling in this solution is super fast. I like the QuickModel feature, where I can sit down with someone who isn't into process modeling at all. You can just type out the steps that there are, and then later clean it up into a proper process model.

Using this solution has helped when we work together on a project with a lot of different people. In our compliance environment, you have several people in different roles. There is me, who is the technical person on the team. There are lawyers that bring in the expertise and the content. Then, you have developers that actually build the platform for us. Having a diagram instead of a ten-page document that describes what we want to do gives us a language that everybody understands. We can all sit there, look at the process, and everybody understands what is going on. On the basis of that, it is very easy to talk about what we need to do. It actually surprised me to see how good it is for communication and for simplifying complex topics.

The adoption is good in our own team, although overall, it is not going as we'd like. There are other teams in our company that started using it, but usually, there are only one or two real modelers in each team. This is especially true because of the license, as not everyone is going to get a license for modeling. This means that you always have experts, so to say. Normally, the other users look at the Collaboration Hub and then use comments.

We have not yet begun the integration of process modeling, mining, and automation. In fact, we haven't really begun to optimize yet. We are still in the first process of documenting our current processes and unifying them.

We are trying to work on the process-improvement lifecycle at the moment, but we aren't there yet. I've seen that the Velocity update is going to provide us with something that's going to make this easier and nicer for us to do, especially from a visual perspective. Some users need a nice visual picture and there are some things that come with the update that I think will be very beneficial for us.

With respect to giving all of the users what they need, it is hard for me to say. We mainly have power users, experts, and then we have a few users who only leave comments. We haven't rolled out the Collaboration Hub on the whole company yet.

While we have not rolled out the Collaboration Hub company-wide, I can say that in my team, it has helped create a process-centric mindset. When we do a project, we try to document everything that we want to do in Signavio, including the lifecycle. It really helps to keep us focused on what we want to get and what we have to keep in mind for the whole process.

The most valuable feature is modeling. It is very quick and easy.

The formatting features are quite good because you can create very complex models, but you can easily clean them up so that they look very nice.

The customization is very valuable because we use a lot of attributes, which helps us with how we look at our processes and also the steps in our documentation.

The QuickModel feature allows you to start right away, put down a model, and then clean it up later. It's very quick and easy and we like that.

As a standard user, I would really like to have more flexibility in the visualization, especially on the main page of the Collaboration Hub to make it easier. I would like it to show cycles and other things, rather than just boxes and arrows.

I would like to be able to include images in the documentation.

I generally have not had problems with stability issues. It's running really fast and smooth especially for how complex some of the diagram sketches are. The only problem is that it's online-only, and there's nothing like an offline feature, which means that it is only as stable as your internet connection.

We have set Signavio up in different departments and it is easy to just add more users. There is the option to set up a separate platform inside the company if it is necessary. It has always been easy to do, but we have not yet reached our full potential.

Signavio's technical support is very good. They are very nice, helpful, and fast in replying. It is not the case, as with some solutions, where you feel like you are talking to a wall and only get standard replies. Our experience is that we've had a responsible person that has called us back and showed us things the right way. It is very nice and I really like the support.

The other solutions that I have seen are BOC ADONIS, Camunda BPM, and some free stuff as well. That had a few nice features, but I really like the way that Signavio functions.

Some of the quality-of-life improvements that I had wished for seem to be included in the new version. My understanding is that things have been made easier for an end-user to just click through it and find the way, like a Wiki.

My advice to anybody who is researching this type of solution is to connect with Signavio and ask them for a webinar or presentation. They are very good at showing things that you might not notice in the normal advertisements, or if you just look at it by yourself. They know the basic application and what you need it for, and they can show you the features that might be of interest to you.

I am very happy with the product. I have seen some other tools, and Signavio is the whole package. It is easy to use, quick to use, I like the features, I like the support, and I like the people who are working behind it.

I would rate this solution an eight out of ten.

The main use case is really to make the process visible for the organization to help them understand it. We also use it to create a clear definition, not only of process steps, but also the roles behind the process. If you think about our organization, that is something that we really need to explain to people that are new.

In terms of transforming our business, Signavio provides an easy way to make new processes visible and understandable to the organization. It depends on the level of detail you create and how big the process is, but that is the main thing.

I'm not a heavy user but I really like the concept of the Collaboration Hub, where people can work together on the processes. I would say in general, what I like most is that it is an easy to use tool. I have also worked with ARIS, and this is much easier.

I would say the collaboration features are very useful to us, because we are a European organization, so we are not in one location. This is an easy way to share with other people and ask them for feedback. That is the use case for us.

We have been using Signavio for around two years.

For me, I would give everybody in our organization the possibility to look at their processes. That is our goal. That is also one reason why our process design is on an activity level and not more because everybody should understand it. From a designer perspective, I think we have around 100 designer licenses. We would like to have a difference between a designer from the business and somebody from my team because they now have access to everything with the designer license, and that does not work if you are in a large organization.

You cannot ask a business or a person to use ARIS. It's not possible. Sometimes, if you navigate through the process flow in ARIS, you do not remember at a certain point where you started. It is not easy to come back to that point. I sometimes say that the process models in ARIS are three dimensional. That is too much for our normal thinking process, so you get lost.

It did not take long to get this product up and running. I would say we did two or three really intense workshops with one of the Signavio guys going through the configuration and general settings. Then we went through it as a team and decided on this. It was really quick. It took us more to determine what the content would be and how we wanted to start. We created a process house. That was more an issue of how to start from a content perspective.

We also discussed how we can explain the use case for Signavio but it's really just that the people use it. We actually have around 5,000 process models in the tool and we only started with the real usage of the tool at the beginning of the year. They really use it in their projects to maintain the processes. It is the best indicator that there is a good investment if you have a lot of users, especially if they also create data in the tool.

I would rate Signavio an eight out of ten. It's very user-orientated, which is why I gave it a high rating, even if it is not perfect in every corner. If you create your product with happy users, then you have done a lot of things right.

Our use case is to get a better understanding of our process. We want to get right to the core of it. We went through a multi-year automation journey and we found that most people really didn't know their processes well enough. Signavio is helping us to go back to basics a bit and document our processes in a standard way in a central repository. It also gives us a better understanding of the process so that we can be more targeted, accurate, and effective in the way we do our transformation.

It is still early days, but we have big plans. We want to embed the use and maintenance of the process data into everything that we do. We have various roles and operations from line management and business management to risks, supervisors, and change people. We need to embed the consistent use of a single store, a golden source of data for everything that we do. Our plan is to get the process documented, but then make sure that people use that, so it's not something that sits on a shelf somewhere and people only look at it when there's a problem or issue.

In terms of a business transformation, we've had a couple of successes and good examples, but we're going slowly, so it's going to take us some time to get there. We're setting the foundation for it, hopefully.

Signavio's phone apps help improve employee's workday functions, certainly on the chain side. People that typically pick up a process map for everything that they do are getting a lot of use out of it. The feedback so far is this is great. This is something that we needed. We've gone through a lot of transformation over the last ten years, but this is setting the stage for the future.

The reason we chose Signavio is it's a very robust industrial-grade business process modeling data tool, with data capture behind it, as well as a collaborative nature. A lot of it comes out of the box and requires less technology involvement. It can be run well by business users. That's what we really like about it.

It is also easy to use. We were using Visio, PowerPoint, Word, Excel, and Paint until very recently to document our processes. Through this automation program I was leading, we were using another product, which has the word blue in it, which was a leg up from Visio, but still not quite what we were expecting. For us, it's really about the data-driven aspect so we are able to access the data and stitch different things together, especially when you're looking at things in hindsight.

There are a couple of things that could be improved. First, I think the interface itself can improve a bit. I think the interface is still stuck about a decade in the past, if I may be so brutal about it. Some of the buttons are really small, so you can't even see them. I think it needs upgrading to the 21st century with apps and the way we use mobile phones. 

Secondly, although the navigation is fine and the customization is absolutely phenomenal, it is difficult to create different perspectives and views without having to take the data out of the system and use a BI tool. Those would be sort of the two main things from my perspective.

We've been using this product for less than six months.

There have been no major issues, as we are on-premises. We're not on a cloud origin, although we'd like to move to that at some point.

We're actually working on extending our licenses. We want to almost double the number of licenses we have. That's because the amount of engagement we've had has been really good.

Their support is okay. Sometimes, we find that the turnaround time isn't as great and it can sometimes takes a few chasers to get a response, but for the most part it's okay.

This is the kind of question my boss would ask me. He said, "What's the ROI?" I would tell him that the ROI will be in the future. We've had a couple of examples where people have told us that this is what they needed. It gives them the visibility that they didn't have. It is still in the early days, though.

We started this journey with Signavio two years ago. It was actually one of my colleagues that met them at an OpEx conference in the U.S. That's sort of been our top of the list choice since then. We knew we needed to prove to ourselves and the organization that we needed a tool. That's why we used that other blue tool for a year and a half to inform our requirements and get better at it. Then we made a case for it. I think the on-premises version was always important to us. We weren't ready to put all of our stuff in the cloud yet, but I thought we were getting better at it. The collaborative nature of it and being able to customize a lot of things that we wanted without having to rely on technology support is really good. Some of the features like the API for putting data in and out provide a lot of functionality. We did a pretty extensive assessment of other solutions, but we decided that this technology was the best of all.

I would rate this solution somewhere between a seven and eight out of ten, because of a couple of things that we would want out of the box. The whole goal for us is not to be relying on technology to support us, but I can't customize a view or use customer attributes that I created. In some cases, I can use them, but it is very limited. Basically that and the interface are the only issues I have.

We've had a restructuring in our company last year, so a lot of functions that have come are quite new and a lot of new staff are being hired as well. It's particularly useful to have this repository of processes so that new staff can get on board easily and use the knowledge that's available to start working immediately.

There was a lack of clarity at our company, in terms of how certain transactions were supposed to be done. I think with this step-by-step approach in terms of process definition, as well as the ability for people to access the repository easily, we can remove any doubts of how they should be doing their work.

The solution will enable us to carry out the entire process environment life cycle in a unified manner, although we have not gone to that full cycle yet. We are just able to document our new processes as per the new business model that we have. We hope to complete the circle to go into improvement analysis next year, followed by a new version of their processes.

The solution functionality gives everyone in our organization what they need. One way or another, people are sort of developing their business processes on their own, but it differs from department to department. Now, we have a consistent way to model the processes and communicate them. It is now in one unified language.

We have not needed to make changes to our processes yet, but I think as people model their processes, they already see at the outset that there are possible improvements that can be made.

Employees are more productive because they can do a transaction without any ambiguity or issues down the line.

Signavio is approaching the point where its collaborative features will help to create a process-centric mindset. The good thing is the fact that you can raise comments on processors, which gives a lot of power to the end-users. They can say which areas need to be improved or get back at the process modelers to improve their processes in the future.

The fact that the repository is available on the web is the most valuable feature. It's a very simple tool. If you can use something simple and visual, you should be able to use the model as well in Signavio. It has the ability, for example, to track versioning control, so if you make updates to the processes, you have the ability to track the versions as well.

We had a solution before that was not as easy to use. A recent internal survey showed that people have found that Signavio is much more user-friendly. One of our goals was to make sure that our own staff is able to learn a model as opposed to relying on external resources. Our staff was able to be trained on how to use this tool and the model they own for themselves. In terms of ease use, it's very good.

I think the biggest selling point that Signavio talks about is its collaborative aspect. However, there's still a lot more improvement in terms of what they can do, how they receive comments, address comments, whether they actually provide feedback, etc. There is still a little bit more improvement to be made on those areas.

I think it's been very stable so far. There have been no crashes or other issues. We're happy with their regular updates.

Currently, we don't have that many users, so we can't yet test it in terms of scaling up. So far we have gone from ten users initially up to 50 modelers. We are also increasing the number of people accessing the collaboration hub. So far, so good.

Their technical support is very good. They have a very good way of accessing the users and are able to easily put our tickets forward to resolve them. On top of that, I feel that we still have customer success managers as well who check in periodically to see whether we are happy with the solution overall and see how they can help out with that.

We had an older solution that was not as easy to use and our staff was not able to learn how to use the previous tool. With Signavio, one of the selling points is that everybody comes out of a one to two-day training able to model their processes. You get that ability to do it yourself and start modeling very fast.

Our experience was that we used Signavio's own consulting team to do something called a rapid deployment. This was a quick and easy way to introduce Signavio into the organization. In just a few days, they came on site and talked to us to understand our context and situation. Then they could configure the entire solution. It's a very easily convertible solution anyway. Nonetheless, they walked us through it and it gave us the confidence to use the solution.

I think we're spending about $150,000 a year on licensing costs.

I think we were looking at a few state-of-the-art vendors that are out there. They were famous ones like Bizagi, KiSSFLOW, etc. Signavio ticked all of our boxes because you have the ability to model in open formats, such as BPMN, they have a web-based portal, and it was simpler. The other solutions can get a little bit more complicated. This one was a simple, easy to use software that was good for us.

If you are thinking of a solution where you don't have to be dependent on external resources through the modeling part and you want to be more self-sufficient, Signavio is the way to go. It enables you to get your own staff to do the process documentation easily. The most important thing is that we're able to update the processes periodically, which is what we wanted. We didn't want an obsolete processing repository after a few years. We want to give the incentive to staff to update them. That's one of the major reasons I would say you should adopt it.

I would rate this solution an eight out of ten. It's still a developing product and I have confidence that there is still a lot of room to improve. Of course, I'm not using the Velocity Edition yet, so I do see a lot of things that are improving in terms of integration aspects. They look and feel the same. They've integrated all the different modules. I hope that I would be able to give the Velocity Edition a nine out of ten. I think one of the issues was the fact that the solutions looked different because they brought different modules. Now, however, the new one addresses them in a more integrated fashion. The user interface is a bit lacking, which is why I only gave it a score of eight of ten.

We are a transmission system operator that handles the high voltage electricity network in all of Switzerland. There are a lot of core processes and managing support processes, and they need to be very accurate because what we're doing is quite critical.

It's critical infrastructure, so doing things wrong at the core can cause a lot of damage and cost a lot of money, but it can also cause injury or death. It is dangerous, therefore our processes need to be very well understood and need to be run very strictly.

Our employees rely on the Collaboration Hub to understand the processes. They know exactly what to do and how to do it, what the procedure is, and if necessary, what forms to use. We have a few modelers around the company who are based in the business units. They keep up with what the processes are, keep them alive, and keep them updated.

One of the things that are quite easy to achieve with a tool like this is that you start getting together and talking about what you're doing. Being able to show that, graphically, raises the understanding of what all of the team members think we are doing. It is a good way to discuss our understanding, which could be different than it was in the beginning. Just condensing and focusing on this graphical representation unifies our views, which I think is already a big, big step in improving what we're doing.

I think that this solution would help us to carry out the entire process improvement lifecycle. However, I fear that our maturity of processes is not too high. I'm glad that most of the critical processes are there, documented, can be read, and are kept alive. We're not really doing an improvement lifecycle, not really doing metrics measuring, doing improvement, or things like that. We're still one or more stages away from that.

For the time being, I think that everyone in our organization has the functionality that they need.

In terms of improved employees’ workdays, I have seen stability brought to them. I noticed it first about three years ago. This solution has also improved from the modeling side over that time, whereas it has always been easy for the end-user.

I have done a lot of modeling over quite a number of years, and I think that the modeling capabilities in Signavio are state of the art.

The most valuable thing for me is the collaboration hub that can be used by everybody. They can really get their information quickly. It shows them the logic workflows, and also allows them to get the needed documentation, forms, templates, and whatever they need. It's easy to use, you know where you go to get your information, and it's very valuable for everybody.

For us, it would help a lot if this solution had floating licenses. I would consider this to be my number one improvement because we try to involve as many people as possible in modeling, rather than having them just consume work that other people have done. We feel that it is important for people to identify with the processes, and with what we model, so it requires that we have a lot of licenses. If we had a floating license or a concurrent license, then it would help a lot.

Stability has been fine for quite some time, although I had some trouble with the introduction of a new release a few weeks ago. This shook the stability slightly, and unfortunately, it was exactly at the time I was giving a course on using Signavio.

It took perhaps one or two days where it was very slow, and sometimes not responding at all, but it is now back to normal and working well.

We have four hundred and fifty to five hundred people in our company who have access to our processes through the Collaboration Hub. 

We started with perhaps three hundred users in the beginning, which is not a big difference from where we are now, but scaling it was fine. 

In most of the cases, technical support has been quite quick. Not always, but what I liked is that when I had a problem and there was an answer, I used the tracking tool and it was easy to get back to the same person.

This is important to me because I've had experience in other areas where if you need to have three contacts for one topic, you always start at point zero with a new person. This is very boring and I didn't see that. In this way, I think that technical support is good and organized.

Before I joined the company, they were using ARIS BPM. It was perceived as being complex and not easy to use.

The setup seemed straightforward. When I saw it, the solution was up and running.

We used a company called EnerBit in Switzerland. They are a partner of Signavio and they performed the setup for us.

Measuring ROI is quite a complex thing, which is probably the main reason why we don't currently do it. My gut feeling is that we have realized ROI because the license is not too expensive.

I think that the price of the licenses is between $2,000 USD and $3,000 USD per license per year, plus the hub usage. I cannot remember the exact cost, but it is affordable.

The biggest investment is in training the people, and building up the processes and discussing how it should be. That's where a lot of time goes. That's where the money goes. For me, this equilibrium is very good. The money should not go into licenses, but rather the big value is in the content in the end.

We did a GATT / WTO and there were a lot of companies applying. One of our central points was ease of use, especially for the end-users, but secondly for the modelers. I think that Signavio was selected because of this. It was very easy to use.

I was in the software business for a long time, developing SaaS solutions, so I am quite critical when it comes to rating products. I think Signavio BPM does its job, it is easy to use, but it runs a little slow sometimes and it could be faster.

I would rate this solution a seven out of ten.

We use this solution to optimize our fund processes and also to use the process charts for our yearly audits. The audits are a very important topic for us.

Our global aim is to transform from a silo thinking organization to a process thinking organization and I think this technology can help everybody to enable this.

With respect to ease of use, I think that Signavio fits very well here. It matches the needs that we have. At first glance, process thinking doesn't seem like it is for everybody. You really have to get into it a little bit. Now, after using Signavio, I think it's very easy.

The interface is very intuitive and includes a drag-and-drop function. I've never seen anybody who needs a big introduction to the software. Using it is a bit like an iPad or an iPhone.

There are a few bugs when you use the Microsoft Surface Hub with the big screen. 

I have been working with Signavio for two and a half years.

This is definitely a stable product. I have never had any big issues with it.

In our German offices, this solution is used in every department, albeit in different ways. In some departments, it is used only for projects. However, in my office, it is used for our daily processes.

The initial setup went well and I have never had any problems.

It takes a few days to set up. We have a central department that manage the licenses.

We have internal training on how to use Signavio.

We have definitely realized ROI by using this Signavio.

Firstly, it enables process thinking across the whole company. It is also very good for knowledge transfer when you have documented your processes and when, for example, a new employee comes and you can show them your processes. It is really good for big-picture thinking.

We have completed a proof of value for the process intelligence functionality, but we have not yet begun to use it. This may happen in the future.

I really like the simplicity, but when it comes to using it with the Microsoft Surface Hub, there is a little bit of room for improvement.

I would rate this solution an eight out of ten.