SAP Signavio Process Manager Reviews

We have created a process house in our company and are defining thirteen end-to-end processes. We created process teams to create the end-to-end processes and we define process owners for each of these. After this, we meet for support workshops to build level three processes in Signavio and link them to each other. We also create end-to-end-to-end processes, because sometimes business processes jump from one end-to-end process to the next, to the next, and then back to the first.

This solution is also used to define the communication between the different departments and erase silo thinking. We publish processes in our intranet and we use the Collaboration Hub that every employee has access to. Each person can use it as a Help Tool to find out the right way that things should be done, who they need to speak with, and who they can get information from.

Signavio has helped us bring transparency to the processes within our company. We can get feedback on processes, and importantly, we get people to talk about them. Before this, they just thought in silos. Now, people think about what happens before and after their process and consider who else cares when something is changed.

With respect to improving our employees' functions, we do have processes where we have to collaborate with externals. This solution allows us to define processes and let the externals know what they should do with them. It makes it simpler to tell them what we expect, in terms of service. The only problem right now is that we have to print out the process and send it to them. We could give them our comment links, but we don't really want to do this. If Signavio would create something like an external collaboration tool then it would definitely help us to communicate with externals about our processes in terms of what we need and what we expect from them.

We don't use the process mining functionality yet. I intend to use it in a few years, maybe in a few months, depending on how quick we are. Currently, we are at a very early stage of process management in our company. We first have to define our processes and understand how we currently work before we can think about process mining. It makes sense to know what to do before automation, and definitely, process mining and RPA are really interesting topics and relevant for the future.

This solution does not yet help us with improving the process lifecycle. We are searching for a workflow tool at the moment and I know there's a workflow solution from Signavio but this doesn't fit currently to us. We need integration with a document management system and this not part of the Signavio solution. An option for document management would really help us because a lot of processes within our company are based on documents and document flows. As it is now, it's more valuable for us to find a document management solution with workflow integration, compare to using the workflow tool in Signavio with just the Windows Explorer.

In terms of creating a process-centric mindset within the organization, it has helped for some parts. We are still working on this and it is one of our biggest tasks within the next year to get everything online for the digital transformation. We still have some old school people in our company who would rather see this take place in twenty years, but our priority is to adapt in order to stay competitive.

The most valuable feature is the editor and its ease of use. I do a lot of live editing in meetings and I do workshops with the people. As they tell me things about a process and I am doing live modeling, they sometimes say it is like magic. When people are looking at it, they can make comments about changes that need to be made. This is really valuable because when a process is not documented, people can be talking about two different things and arguing about them without knowing what the other one means.

The ability to leave comments in the Collaboration Hub is a good and easy way for the employees to give feedback on the processes. This means that they can improve their own processes because it gives them the opportunity to look at them, and think about other ways that they can be done. They do not have to pick up the telephone and call the modelers.

Signavio Process Manager needs to have an integrated document management system to better work with processes that rely heavily on documents and document flows.

If Signavio would create something like an external collaboration tool then it would definitely help us to communicate with externals about our processes in terms of what we need and what we expect from them.

I would like to see the capability for replies to comments within the collaboration hub, as opposed to only a series of comments that may or may not be related. That would be great.

We have been using this solution for less than one year.

I would rate the stability a nine out of ten. However, once last year, I had to present this solution to our CEO and it wasn't working. That was not good, but it was the only time when it wasn't working.

I think that this is a scalable solution.

We have about one hundred employees in our company and we have two modeling licenses. The rest of the people don't model, but they use the Collaboration Hub to give feedback.

I worked in another company before this one that was also using Signavio, and they are much larger. It worked perfectly there and they have between twenty and thirty thousand people.

The Signavio technical support is always great. I have had contact with them two or three times and the problems have always been resolved within a few hours.

When I started with this company they were using ADONIS, although it was not the current version. It was quite old and nobody supported it. I was already familiar with Signavio and I suggested that we need it, rather than continue with what they already had.

I deployed this solution because I was familiar with it from my previous company.

Unfortunately, we have no measurable ROI yet. I think that there is some, but I couldn't present it to management at this point.

I had a look at ADONIS and from the first impression with a live demo, it was no as simple to model processes as Signavio, which is the main thing that I need in my workshops.

This solution makes it easy to model and has good collaboration capabilities. For us, it is perfect. My advice to anybody who is considering this solution is to try the free, thirty-day trial and see if they like it. If so, then go with them.

I would rate this solution a nine out of ten.

We use Signavio for process modeling, design, and analysis.

The most valuable feature is usability.

The biggest benefit of using this business transformation suite is the combination of all of the modules. There are many components like process intelligence, modeling, designing, and presentation.

The licensing model could be better.

I have been using the Signavio Process Manager for many years. In this company, I have used it for two years and in other companies, I have used it for between three and five.

This is a very scalable solution. Since it is cloud-based, you just have to deploy the link that gives access to it. We use it in 18 different locations in Switzerland and it is no problem to deploy it anywhere, at any location.

We have about 13,000 users.

We are very happy with the technical support. They are fast and the team is competent.

This is a SaaS solution and it was easy to set up.

Signavio has a customer board that has input with respect to future feature developments. This is something that helps move the product forward.

This is one of the best solutions and it is easy to implement. When you are deploying to more than 10,000 users, the usability has to be very high. We are happy with the product and I would definitely recommend it.

That said, I think that the licensing could be improved.

I would rate this solution a nine out of ten.

We use this solution to optimize our fund processes and also to use the process charts for our yearly audits. The audits are a very important topic for us.

Our global aim is to transform from a silo thinking organization to a process thinking organization and I think this technology can help everybody to enable this.

With respect to ease of use, I think that Signavio fits very well here. It matches the needs that we have. At first glance, process thinking doesn't seem like it is for everybody. You really have to get into it a little bit. Now, after using Signavio, I think it's very easy.

The interface is very intuitive and includes a drag-and-drop function. I've never seen anybody who needs a big introduction to the software. Using it is a bit like an iPad or an iPhone.

There are a few bugs when you use the Microsoft Surface Hub with the big screen. 

I have been working with Signavio for two and a half years.

This is definitely a stable product. I have never had any big issues with it.

In our German offices, this solution is used in every department, albeit in different ways. In some departments, it is used only for projects. However, in my office, it is used for our daily processes.

The initial setup went well and I have never had any problems.

It takes a few days to set up. We have a central department that manage the licenses.

We have internal training on how to use Signavio.

We have definitely realized ROI by using this Signavio.

Firstly, it enables process thinking across the whole company. It is also very good for knowledge transfer when you have documented your processes and when, for example, a new employee comes and you can show them your processes. It is really good for big-picture thinking.

We have completed a proof of value for the process intelligence functionality, but we have not yet begun to use it. This may happen in the future.

I really like the simplicity, but when it comes to using it with the Microsoft Surface Hub, there is a little bit of room for improvement.

I would rate this solution an eight out of ten.

We can use workflow manager to create forms. 

SAP Signavio Process Manager's UI is not user-friendly. Its pricing is also high. 

I have been working with the product for two years. 

I rate the tool's stability a nine out of ten. 

I rate SAP Signavio Process Manager's scalability a ten out of ten. My company has more than 150 users who use it daily. 

I rate the tool's installation a nine out of ten. It takes eight months to complete. One to two resources is enough to handle its maintenance. 

The tool's consulting team implemented the product. 

I rate the tool's pricing a nine out of ten. 

I rate SAP Signavio Process Manager nine out of ten. 

We are using the process manager. We have used the collaboration component quite heavily with some of our projects to communicate with some of our other partners. Currently, we are doing some work with some external companies and putting their processes into ours. We have actually been able to communicate directly with them. It has really cut down the time projects take and reduced some of the complexity of following communications with emails going forwards and backward all the time. We are currently going through the business operating model so we can drill down start at our operating model for the business and then drill down to get to the process level.

Because we are still in the early days, it is difficult to say exactly how the product has improved our organization. It is certainly a tool that encourages communications and allows access for departments to see what they do in a much easier way than before. It is good to have that live process that is always going to be updated and accessible instead of on a static rolled up piece of paper in the cupboard.

Probably similar to a lot of other businesses, you are going from having your flows and models in very different formats which can get very complicated sometimes. So it has really given us that opportunity to create that simple view but keep it very detailed as well. People don't need to get bogged down in navigation or figuring out other people's methodology or tools.

This solution improved employees' workdays and functions in some ways. Our automation team is using it quite heavily. It has enabled them to develop their automation quicker and it has enabled projects to be dealt with slightly quicker because of the collaboration commenting, and views are in one place. It has given people that chance to react quickly to any changes and the build of the automation has become quicker and easier.

I think we are getting around to more globally adopting a process-centered mindset. We are not there yet, but I'm hopeful that is will be in the future.

One of the most valuable features is ease of use which has really been a good thing to put into the business. People like tools that they can just pick up and use straight-away. For example, people love the Spacemaker tool, which is funny out of everything they could pick, but they think that is really good. The ease of use, the way the interface looks is very clear and having the ability to add an extra layer to process plans is helpful. I think that extra layer is something that I've really been able to use with the business, and it is nice how valuable that can be.

With the various ways that we can get out into the business through modelers and also through the quick model, we have been able to get things into the solution from different formats and that has been adopted very well. We are getting a lot of the content into the quick modeler. Essentially, in the department I work in, we do not have a full view of everything that goes on in the business. The solution enables the subject matter experts to get their information in and then we can go along and help them construct it and tidy it up properly.

The only thing I would really like to change is notifications. The collaboration and commenting features are great. However, I think it would be more useful for people to get notifications of comments straight away so we can react even quicker to them than we already can.

It has been very, very stable for us. So far so good. I think we had one small outage but it was dealt with really quickly.

We are still in the early days of using the product so the usage is quite small at the moment. I would imagine over the next six months we would be able to really scale it up once we get enough content in there. It is quite gradual at the moment.

The tech support has been very good so far. I have not actually had the need to use them much, which is good. The UK-based team delivers excellent customer service. The people we deal with are very knowledgeable, but also technically going through the system has been really good and quick.

We knew we needed a better solution after we carried out a review end-to-end in the business. It highlighted a lot of the things that better process management could solve for us. From silo approaches to just not having a lot of things joined up in the business, this was seen as a way that we can actually do that and keep it live, and keep it up to date.

We did not previously have a dedicated solution at all. We used older more traditional methods with Visio, PowerPoint and piecemealed it together.

Going back to the process of the tools we considered, it is hard trying to remember all those. I can certainly answer why we chose Signavio. It was the fact that their ethos and how they approached us just seemed to fit with how we like to work. That put them steps above others along with collaboration and customer journey mapping. We were embarking on a customer excellence project at the time, so it was really a way for us to tie a lot of that together. With collaboration being at the heart, it really did help us.

The initial setup was straightforward for the people who did the deployment. We had an idea of what we wanted to do, but they really helped us put it together.

We used an external training company to help get everything set up. They trained us and then it gave us the starting platform to then take it on ourselves to build out.

Our return on investment at the moment is time-savings on project communications. To be honest, because we are in the early stages it is hard to put a value on it. We are still at the stage of just getting stuff in.

The solution's integration of process modeling, mining, and automation in one place really helps. That Collaboration Hub is a nice feature, but also the separation of the modelers and having them in their own space. But it is that Collaboration Hub that really helps bring everything together. We have not fully looked at how the process intelligence will incorporate with that yet. That is something we are still to look into, but I can certainly see that it will be able to just pull those different elements together and layer them.

The product certainly helps us identify process improvements and then we can use that documentation and those models to change our projects and processes. The parts are working side-by-side at the moment. The functionality gives everyone in our organization — from process experts to end-users — what they need. It is presenting a different view and it is allowing people to more easily view what they need to view. But it is also giving that viewer access to understand other areas of the business that they probably would not normally have access to.

On a scale of one to ten where one is the worst and ten is the best. I would rate Process Manager as a high nine. Just the ease of use, the layering of information and how quickly it can all be done is enough to rate it high. The team that we were interacting with in the UK, through from presale to now have really supported us. It is not just a case where we have purchased a product and got left alone with it. They are always engaging with us and working with us to help us with our transformation, which has been really good.

My advice to someone considering this type of BPM (Business Process Management) solution is to just go for it. We have already engaged with some of our partners to help them along. They will want to use some of the methodologies behind the change to use it optimally. But it really works to improve process and productivity.

We are a company that sells a variety of goods and the majority of our business is logistics. We use Signavio Process Manager to manage our logistics processes. We can see things like who has to be notified if one or more of our internal processes has changed.

Signavio Process Manager is very easy to use. We have worked with other products in the past, and based on that experience, people would say that they hated modeling processes. When we implemented this solution I was the educator responsible for presenting it to the company, and all of my teams were really happy. Now they like to model processes because it's so easy.

The combination of this solution and what we do with it contributes to the entire process improvement lifecycle. We use the Collaboration Hub and everybody gets the newest updates when something is changed.

Using this solution has improved our organization because it adds visibility to the processes. We sell stuff all over Europe and we deal with issues such as borders. Not everybody realized that changing their process had an impact on others, or to what degree the impact was. Now, everybody can see when a process is changed, which is really good.

I would say that using Signavio has helped to create a process-centric mindset within our organization. We started with other products and there were processes that needed to be documented, but we had no real guidelines on how it should be done. With this solution, it's pretty easy, and there is help available in the settings. Now that people understand that it is not hard to document processes, they realize that our process thinking has to get better.

We are not currently using mining or automation functionality. We are in the middle of changing our ERP, and none of our processes were documented. The first step is documenting our old processes, and we have process mining as part of our longterm vision.

The most valuable feature is the glossary. It is really nice because all of the information is centralized, and that is a big help to the company. Key positions were falling away and we didn't really know what jobs the person was responsible for. Now with the glossary, we can link everything and we know exactly what we need to replace if a position is vacated or eliminated.

We sometimes experience downtime or a dropped connection, so I think that the stability can be improved for the SaaS solution.

We have been using this solution for less than a year.

I think that stability is pretty good, although sometimes, the key users tell me that it is running slowly. I'm not sure if it is our internet connection or the service from Signavio, but when we simply re-load, most of the time it fixes the problem.

I think that the scalability is good, but the more we put into it, the more complex it will get. Most of the time, that is my job.

To this point, I think that we have only had one real problem. It was with the Single sign-On, and it worked almost immediately.

We worked with other products before we chose this one, and Signavio is easier to use.

The initial setup was simple.

There were other products that were being evaluated and Signavio was chosen for its simplicity. It is easy to use and the collaboration was a big factor for us.

We have been using this solution for less than a year and all of the bad things that we had with the other solutions are gone. We really like the glossary, the Collaboration Hub, and the other features. I can only compare to other products where we had nothing, and now that we have Signavio, everything is fine.

This solution is simple and great.

I would rate this solution a ten out of ten.

We use the solution for process documentation.

The solution helps us make the new employee understand some use cases easily with documentation.

The solution demonstrates clear visibility of the business processes to the new employees. Along with this, it explains their work responsibilities as well.

They should include a feature for collaboration. Presently, two people cannot work on one modeling process simultaneously.

We have been using the solution for one and a half years.

It is a stable solution. I rate its stability a ten.

We have 40 licenses for the solution. I rate its scalability a five as it is expensive to scale.

The solution's technical support team replies to the queries within a day or two.

Positive

We used Microsoft Visio before. Later, we switched to SAP for better documentation of processes.

The solution's initial setup is easy. I rate the process a ten. It requires three administrators for deployment and takes a month to complete. It includes setting up the software and installing it in each department.

We implemented the solution with the help of our in-house team.

I rate the solution's ROI a two out of ten.

The solution is quite expensive compared to other vendors.

We evaluated GP Tech, ADONIS, and ARIS. In comparison, Signavio is easier to use.

If your company is looking for a solution for implementing the process, look for other less expensive products. But if you want to implement a new BPM system, I recommend Signavio. I rate it a six out of ten.

At first, we just used Signavio to get the whole picture. We wanted to see where we stood in terms of processes and what we actually were doing. We didn't know what we were doing in detail. That was the first step. The next step was to improve our processes. We wanted constant improvement. That's where we started to struggle. We have always documented and everyone has access to Signavio. I can look at their processes, but then we took our foot off the throttle and interest from management went elsewhere. I would say the current priority is automation and digitization. The process work has been a bit neglected in the last couple of years, so we need to come up with a re-ignition.

This is the company's third attempt. I think Signavio is very simple to use and it's very quick. We can produce results fairly quickly, so we can have steady improvements in the processes. It's immediately available for users, which has been a great improvement compared to what we had before.

It's easy and fast. It's very quick to work with process teams in terms of improving processes. You just have to send them a URL and to have a process in front of them. I don't use all of the possibilities we have in Signavio. This has made it easier for people to adopt because when we scrambled the process team together and started a process of improvement, it improved their process. They are much more involved than they had been earlier, and they can also use Signavio to make smaller improvements in the process for themselves. There are many more interactions between the process teams and Signavio than in our previous solution, where you had to hire in a professional process modeler. It's been a great improvement.

From what I have experienced when I worked with a process team, we would like to work with dummy process diagrams. Right now, I don't know if I would set up a process as a dummy since it very often gets mixed up with diagrams in production. There are many process diagrams linked to the production environment. I would like to have some kind of sandbox to work with. That would be very good. I don't even know if they already have it, but I would certainly like that.

We have been using Signavio for around three years.

It's a cloud solution, so usually, it's stable, but once in a while, you might lose contact with Signavio for a few minutes. I never experienced the loss of contact for more than an hour.

We used another solution which was okay, but a lot more complex to work with than the Signavio.

I wasn't involved in the set up of Signavio in the first place, but I think it was fairly quickly done. What I was involved in was the migration of the files from our previous solution to Signavio. That was fairly easy. It was just a migration and a renovation of all the diagrams migrated. We had to do a manual brush up of the diagrams and then we were good to go.

I am not involved in the financial side of Signavio, but I would guess there has been a return on investment. You have to look at. Without Signavio where would we have been? Signavio turned out to be a simple and more cost-efficient solution.

I would rate this solution as seven out of ten. I think it's really good, but there are so many possibilities. There are so many tracks it can pull off and so much functionality that you can pour into the application. That probably isn't wise to do, though, so I think there's much more to come when we talk about Signavio. There's a lot more in the years to come I guess.