SAP Signavio Process Manager Reviews

We are working to help our customers with manufacturing use cases from areas such as the automotive sector, mechanical engineering, production, and OEMs. Most of the time, it is end-to-end processes.

Our specialty is supply chain management on operational manufacturing, and in this environment, we usually use Signavio to model end-to-end processes.

I would rate the ease of use for this solution at five stars. The customers are more open to actually work with the product and in the product landscape because it's so easy to use compared to other products, where changes and remarks are very intransparent. This is a big advantage to Signavio.

We worked together with Signavio for a customer and six months ago they had nothing. That was a complete greenfield approach. I would say from March this year up to November they began with zero users to now it's a complete 180-degree change. They started from nothing and now everybody's using Signavio, communicating and collaborating and modeling their processes.

With regard to the solution’s integration of process modeling, mining, and automation, we usually get started from a maturity-level point of view. We've got our own framework to independently assess different customers process landscapes, and this is firstly done by our maturity level questionnaire, then intense interviews and workshops, and by having a thorough look at the data documents. It's pretty much hands-on and a lot of talking.

This solution enables us to carry out the entire process-improvement lifecycle in a unified hub, otherwise, we wouldn't use it.

I think that this solution gives our users everything they need in terms of functionality. In my opinion, it's customizable enough that you can realize your own ideas, but it's also standard enough that you don't have to make too many changes.

The usability of Signavio is at a very high level.

The Collaboration Hub, which helps us in terms of being able to communicate with our customers, brings everybody into the tool and close to the process, allowing them to comment and to implement their own processes. That is very important for us because that makes the process-based change really successful for the customer.

Signavio one hundred percent underlines the mind change that is required to implement a successful process landscape.

We very often face situations where Signavio comes to its limits. One of the most important points in Signavio that would be a great change would be the management of variants of the process. This is very unhandy at the moment and what would bring a benefit to Signavio, as well as to the customer, is an even closer integration of the collaboration tools. These are the process manager, workflow accelerator, and process intelligence.

We are using the process manager and the Collaboration Hub.

This is a solution that we deploy for our customers.

I have no worries with respect to stability.

It's always a little work to scale this type of solution. When you start with, for example, two modelers and a handful of collaboration app users, it's very easy to handle. If you scale, you have to think of different aspects like user management or rights and so on. That said, we have had no problem with scalability.

We've implemented Signavio for companies with about one thousand employees. We have also implemented Signavio for a company with fifteen thousand employees and the scaling never was a problem.

I had a situation last year on the 24th of December, which is Christmas Eve in Germany. Usually nobody is working. I had a problem with my workspace and I rang up the support line. One hour later, everything was absolutely fine. That was really the best customer service impression I've ever had.

I personally found out about Signavio about seven years ago and just followed the company, their internal roadmap, and the development. I liked what I saw because they kept the pace over the last six, seven years.

But in general I had worked and I'm still working with different solutions. It's most important that we can work with the tools the customer requires.

From the technical point of view, it's very simple because as soon as you use a cloud solution, you don't have to worry about anything.

From the hands-on and from the working point of view, it might be a little bit difficult if you have never worked with BPMN. However, as soon as you get into it and based on the help Signavio or the tool provides, as soon as you start to work in it, it is pretty straightforward. If you're a motivated user it might take one to two weeks and then you are fully functional in Signavio.

We just finished a proof of concept with an automotive supplier in Germany where we completed a very rough analysis of about two weeks. We tried, based on the process intelligence approach, to improve the procure to pay process. For example, in this process we identified a quarterly potentially for savings of about €70,000 ($77,000 USD). That's definitely a saving.

We also have a customer that started from a blank sheet of paper and now they have an entirely functioning process landscape. This is intangible and not really a money-wise benefit, but they gained a thousand people in the process landscape during half a year. That's amazing.

To get a more objective view, we did a study last year. This was an internal study where we compared seventy BPMN tools and in the end, there were four or five tools, depending on the use case, that we put on our internal chart list.

Signavio was one of them. Depending on the use case, there might be one or two tools that we also would recommend to a customer. From an overall point of view, Signavio just had the best evaluation based on our survey. When it comes to high-end tool functionalities, they are very close to each other. However, with Signavio, it was also the support, the service, and the prospective. They are really trying to build some good features into the tool over the next one or two years. I'm very sure that they will outperform even the other vendors on our shortlist.

Our clients are not currently using the process intelligence functionality because of a lack of quality data. However, some are starting to implement SAP this year and based on this implementation and the gathered data, there will be definitely a process intelligence or process mining approach. This will happen in the next two to three years.

From our internal BPMN survey of over seventy tools, I feel that Signavio is still a very good choice. That said, there is always room for improvement.

I would rate this solution a nine out of ten.

I'm a management consultant, and I'm working with an IT-managed service business that is trying to trend well. They're trying to change the way they operate so that they can scale their PE-backed business. They want to grow a lot faster than they're growing.

Typically, that sort of business, they started saying, "We need new systems." As soon as you get involved with helping and say, "What's processes are you trying to execute on these systems?" You immediately get into the use case of, "You don't have an operating model." If you don't have an operating model, you're never going to scale.

I'm helping that business on the journey to establishing an operating model and a set of processes This means that the systems that they want to implement will actually support the processes and allow them to deliver value to their clients. In the end, my use case is a pretty basic process mapping.

The most valuable feature for me is usability. I have experience in managing and growing businesses, operating models that were built for me, and have also built them myself on Microsoft Visio and other tools. They have been horrible, static, unused, impossible to maintain, and inaccessible tools. Now, as an independent consultant, usability is important to me.

It is very easy to implement BPMN using this tool.

The Collaboration Hub is a big thing. 

If you're going to use the tool the way I'm using it, which is to work with businesses and capture what they're thinking, it would be helpful to be able to insert other objects onto a diagram. At the moment, there are the different symbols you can use with different features of BPMN, but if I wanted to cut and paste a slide or some images to help us show them, "This is what you gave me. This is how I've changed it into this," you can't do that. You can't superimpose images or other things into their graphic. I understand that it works well as a best practice for capturing a process, but as a communication tool, that would help.

I have been using Signavio for about four months.

My client currently uses Visio, but it's not available to everybody.

My client purchased one editor license and the Collaboration Hub, which covers up to a hundred people.

I just did a classic Google search. "What's out there in the market?" I looked at three or four, maybe five tools in the classic, "Have a quick look, see what it says." If there's a free version, let's download it, play with it. If within half an hour I'm not going anywhere, bin it. Next.

I think that I did that with Nintext Workflow and just compared it to Signavio. Within half an hour I could use it. It's a powerful editor that very simply allows you to capture stuff if you know BPMN, the business process model notation. I knew a bit about it. It's very easy to follow and it's easy to implement in the tool.

When I ran a business with three hundred and fifty people in it, we had a horrible, static, slightly-linked HTML site that was our process model. Nobody used it. With the Collaboration Hub, the ability for people to give feedback and comment is a powerful tool. A process is only as good as how much it's used, and Signavio gives you the ability to do that.

This is a very accessible and very quick-to-learn tool. In this day and age, anything that's quick to learn is far more likely to be of use than things that are difficult to learn.

I would rate this solution an eight out of ten.

We use this solution for capturing our workflows and processes in all areas of the business, whether that's HR or content production or finance. It's about discovering some of those workarounds and unblocking our workflows.

With respect to how easy Signavio is to use, that's an interesting one because different roles may look at processes in different ways and to some, the word-defined process is a complete turnoff. From the business analyst perspective, it is really easy to use. They're used to using Visio and modeling tools anyway. When it comes to the collaboration hub use, that took a bit of explaining to start. But again, it's a case of a picture paints a thousand words. Even a process diagram, as you're leading your collaborators through it, it's easier to understand.

To explain one way that this solution has improved our organization, I will use an onboarding process as an example. We were seeing the onboarding processes coming through a number of pieces of work and there were problems in the workflow because the issues were being addressed in individual functions, with HR or particular departmental areas rather than looking at it holistically. The fact that we can model the process end to end from the moment a new person is required for a role right through to that person being in their seat and working at their desk and engage with all the different subject matter experts in the different functional areas, really helped.

Using Signavio supports and enables our business transformation. From a business analysis perspective, we're always looking at the "as is" and the "to be" models. Having all of those workflows and processes documented to understand what we're doing now really helps with moving forward in a positive way.

I like the collaboration and the real-time aspects of it. The way that we captured processes previously started with the drawing of an image using Microsoft Visio. We might have had to have two, three, or four workshops to get to an end process that was usable. Now with Signavio, it's real-time. We might have one workshop to start off and capture the main tasks around a workflow, but then we can comment and update that real-time online and collaborate online. It's really helpful, especially as a team spread across the UK.

The user interface for the collaboration hub is antiquated and should be improved. It feels sort of 90s and I think there is more that can be done with it.

I would like to see more support for targeting efforts in terms of resources. One of the things we've done for ourselves is added an attribute to indicate where the process is from. This means that we can do a bit of a heat map of where we've got processes modeled and where we haven't. This gives us the ability to target particular areas of the business. There could be something more on the reporting side of it for the processes you have captured or processes that might be work in progress to see where to target your effort because you don't always have lots of resources to spare. So it's more around targeted efforts.

We've had Signavio in the business for about eighteen months. We started with a very small team of business analysts using it and then spread that across the BAs embedded in all of the digital products, as well as our studio's BAs. After this, with the Collaboration Hub, we've got all our people who work in the project and program delivery, as well as product delivery, all working together and collaborating.

Stability-wise, it's been fine. We've had a couple of minutes of downtime and when we've rung the Signavio help team, they've been fine and worked with us and it's been back online. There is nothing where I'd say it had an impact on what we were doing.

We started with twelve to fifteen users to begin with and now we're at seventy-eight. We're not in the hundreds or thousands but given the people that do the actual modeling versus the people we collaborate with, we collaborate with a lot more, so we have seventy-eight process modelers in the organization, but then we have two hundred collaborators.

Signavio support helped us with our initial setup and a couple of times when we had issues with downtime. They have always been helpful.

The initial setup was straightforward. We had a few information security issues to work through, which was due to the BBCs level of security and what we require. We've gone through all of that process. Again Signavio was on board and made sure that if we had any questions they'd answer those for us. We had their engineers on any calls with our InfoSec team as well. All of that worked through fine.

There has been time saved, definitely. Getting the monetary value requires additional effort in your process capture because, without the measures on that, process capture is very hard to get to the monetary value of return on investments.

Time is very easy to prove because I can see that from the number of people that would have been in workshops to capture those processes initially and how many times we would have been around that same scenario to do that. However, to get to specific use cases, you need to have the measures around those processes captured at the same time, so that's another degree of capture that you wouldn't have necessarily done in the original process capture, but it's fine. It's doable and then you can get to the monetary value, but we have not done that.

Right at the very beginning, we looked at five different products with Signavio being one of them. We had a list of requirements of what we wanted from our process repository. We went through all five products, had demonstrations of them, did a compatibility and feature matrix against all of our requirements and three came out of that process. Post further demos we had done, Signavio was the choice in the end because it met our business needs.

We do not yet use the process mining and process intelligence functionality, but it is on the roadmap and we plan to do a proof of value this year.

This is a good solution but there needs to be work done on the Collaboration Hub user interface. Also, there is always room for improvement.

I would rate this solution an eight out of ten.

We can use workflow manager to create forms. 

SAP Signavio Process Manager's UI is not user-friendly. Its pricing is also high. 

I have been working with the product for two years. 

I rate the tool's stability a nine out of ten. 

I rate SAP Signavio Process Manager's scalability a ten out of ten. My company has more than 150 users who use it daily. 

I rate the tool's installation a nine out of ten. It takes eight months to complete. One to two resources is enough to handle its maintenance. 

The tool's consulting team implemented the product. 

I rate the tool's pricing a nine out of ten. 

I rate SAP Signavio Process Manager nine out of ten. 

We use the solution for process documentation.

The solution helps us make the new employee understand some use cases easily with documentation.

The solution demonstrates clear visibility of the business processes to the new employees. Along with this, it explains their work responsibilities as well.

They should include a feature for collaboration. Presently, two people cannot work on one modeling process simultaneously.

We have been using the solution for one and a half years.

It is a stable solution. I rate its stability a ten.

We have 40 licenses for the solution. I rate its scalability a five as it is expensive to scale.

The solution's technical support team replies to the queries within a day or two.

Positive

We used Microsoft Visio before. Later, we switched to SAP for better documentation of processes.

The solution's initial setup is easy. I rate the process a ten. It requires three administrators for deployment and takes a month to complete. It includes setting up the software and installing it in each department.

We implemented the solution with the help of our in-house team.

I rate the solution's ROI a two out of ten.

The solution is quite expensive compared to other vendors.

We evaluated GP Tech, ADONIS, and ARIS. In comparison, Signavio is easier to use.

If your company is looking for a solution for implementing the process, look for other less expensive products. But if you want to implement a new BPM system, I recommend Signavio. I rate it a six out of ten.

We are building process maps for customers.

Previously we were using a lot of third-party tools for creating the process maps, but using Signavio has really helped us in the building process.

One of the most important aspects of the product is that it helps us, as a global company, bridge the gap between operational excellence and customer experience management. Our team provides solutions to customers and we are able to give them solutions in a graphical format. Signavio enables us to color different processes and attach things, and that has been helpful. We can also quickly visualize our process reality and analyze what needs to be changed.

Process Manager is really helpful in building process maps. Creating them is really easy; the program is user-friendly.

Also, although we haven't used it yet, its integration with SAP Solution Manager is a good feature we were looking for.

It also provides us with a software-agnostic solution.

There are a lot of challenges with Process Manager. For example, we wanted to create a process map from an Excel sheet, but Signavio doesn't have that capability. I have raised this issue with Signavio support, but it is one of the bottlenecks we are currently facing. The solution has helped us a bit to optimize our process, but not fully.

Another disadvantage is that if you want to connect with SAP Solution Manager, you have to purchase a different license. They should have one tool that provides an end-to-end solution, instead of having it in bits and pieces. If it could be sold as one package, that would be really helpful.

In addition, Signavio doesn't support uploading process maps, the graphs, from Visio. If you have something customized in Visio, the pics are not in a compatible format.

Signavio is way behind its competitors. I don't know how things are operating since SAP took over Signavio, but there are a lot of areas where they have to improve. Those features I mentioned are needed now because of the global pandemic with people working from home.

I have given a lot of feedback to the Signavio support team and it seems they're working on it, but we have not received a solution that fully satisfies what we need.

I have been using SAP Signavio Process Manager for two years.

I'm satisfied with the stability of the solution, but there is still a way to go.

The scalability is good.

Signavio's technical support is good. We get responses within a day when we send an email, so we are satisfied.

One concern is that it would be really good if they could have followed up on the tickets I raised a year back. I submitted a lot of complaints and solutions and they could have replied back to me: "We are already working on it." I followed up on things after six months or a year. If they could have done that, it would have been really good.

Also, now that SAP has taken over Signavio, I want to know what new features and functionalities they're working on. It would be nice if somebody could give a small demo. That would be really helpful.

Neutral

I used other solutions. Our company switched to Signavio Process Manager when we heard it is a market leader. We explored it and we found better features.

Signavio has a user-friendly interface and a lot of features and functionalities. Even if it has a lot of room to improve, compared to what we were using before, it has better features and functionalities.

We are using it as SaaS so there isn't much deployment. You just have to use the URL and the password. The deployment doesn't require much help from IT, but what IT did help us with was the security aspect. But IT's involvement was very minimal.

The deployment didn't take more than a day or two.

Comparatively, it is a bit costly when you look at similar tools with similar features.

There is a lot of competition and Signavio has to improve its features and functionalities.

Definitely go ahead and look at Signavio. Check whether it meets your company's requirements. Overall, in comparison with other tools, it has good features.

Our main use case for this solution is (1) capture current process with Process Manager (2) invite process feedback with Collaboration Hub (3) Process Intelligence/ Process Mining from  SAP Tables for Process Discovery and Process conformance with current process.  The process are modelled to BPMN 2.0 Standard. From there, we are able to analyze the business process and identify improvement opportunities.

This solution has improved our organization in terms of the level of engagement. For example, everybody is more aware of the business process.  

In my experience, the Signavio BPMN view is easier for the business to understand than EPC.

In the old days, we used to run workshops with post-it notes and flip charts, draft the process map and then email the process maps or stick up the draft process maps on the wall for comment. You then collate the comments and modify the process maps which is time-consuming. 

Since Signavio Process Manager is a cloud-based solution, it's way easier. You just invite users to comment on the process map.

The most valuable feature is the collaborative nature of it. If somebody documents a global process then everybody can comment on it, or contribute to the process map, regardless of where their office is.

For myself, I most often use the process manager, which has a friendly user interface.

The Signavio Process Manager is a middle-range solution that is also capable of process simulation and workflow management. Whilst it may not be as strong as other products for certain tasks; For example, simulation-wise, it is probably not as strong as SIMUL8 Process Simulation Software. For complex workflow management, it's probably not as strong as Appian. It represents good value for money with strong performance.

If you wish to build a process-centric business from scratch then I think this product would be ideal.

Signavio has released a newer version of the Customer Journey Map which is way better than the previous version.

4 years.

The stability is absolutely amazing. Up until now, I haven't had anything that I'm not satisfied with. We have not had any downtime since I have been with the company.

In terms of scalability, I have used several of the components and they all seem to be integrated. Everything ties in really well. For example, the decision modeling component is linked to the business process map, which is really good.

We have about two thousand people in our organization, and about three hundred who have been trained to use Signavio.

I'm not aware of any major things for which we had to go back to Signavio. The whole platform just works. The issues are more to do with what happens on our site in terms of, for example, creating the library. How you utilize or re-use the elements is entirely based on the libraries that you have created. If you have five different elements that are all called "Approval process" then it becomes a problem, but that would be an issue of governance.

We were using a fairly old ARIS product and then switched to this solution. The ARIS product was well structured, which is good, but the user-friendliness of Signavio Process Manager beats ARIS hands-down. The ARIS solution is also very expensive.

The switch came about when our ARIS license was about to expire, and we considered upgrading the existing product. Our group of thirty-two people evaluated both the upgraded ARIS product, as well as Signavio Process Manager, and it was put to a vote. The result was a unanimous decision to transition to Signavio.

The initial setup for this solution is very straightforward, especially compared to the ARIS product that we were using. Essentially, when you sign up, they give you the username and your password. You can set up the end users in one day.

The difficulty in setup is not on the Signavio Process Manager side. Rather, it is a question of whether the process architecture has been properly defined for how you want to document the business process. Obviously, that has nothing to do with the product, but you need to have a process architect who is able to set up the process governance framework prior to the process mapping.

There was a period of change management because of our switch from the ARIS solution, so there was training involved, but it was a fairly easy transition.

During deployment, we had one person doing the training, who also helped us translate processes from ARIS to Signavio. We had one person to manage it, and another to help us roll it out.

For the implementation, it was fairly easy and we worked directly with the Signavio consultants.

No comments as I was not involved in the commercial negotiation.

This solution provides good value for the money.

We only evaluated the ARIS and Signavio solutions.

Signavio Process Manager is a very good middle-range product. If you want to have more engagement from your SME, or are just starting out and trying to build a process-centric company, then this solution is ideal. You have all of these components in one product, and it will help you to resolve various issues.

The product itself is brilliant, but you need a strong process architect who can provide governance and the framework as to how the business will need to go about documenting and then maintaining the business processes. You need to have the right expertise within the company. The best software in the world can't make up for this.

While Signavio is quite user-friendly, it can be an issue if multiple people creating the same entity in the dictionary. For example, a subprocess "Approval Process" can be created by different teams and process owners, this is something that has to be managed properly.

If I were given the opportunity to recommend process software for people to use, I would highly recommend this solution based on my experience.

I would rate this solution a nine out of ten.

We are establishing the business process management function and business process culture with the help of Signavio. Our processes have been designed in Visio/Word and stored in a document management system. The user-friendliness of these processes has not been the highest as the integrations between the various documents are not easily shown. Signavio supports us in documenting and collecting these processes in a collaborative manner together with the process users. Additionally, we are able to show the various links between the different processes using this tool - thus, increasing transparency.

Signavio is excellent for increasing process transparency by offering a single source of truth. We are able to model our processes on various process levels, to link these processes to redefined roles and organizational units, and to the relevant documents such as work instructions and templates. Moreover, the collaboration functionality has increased the user acceptance of the processes. As the users are actively giving feedback on the processes and are able to see the comments from other process users, also their process understanding increases. 

All in all, Signavio usability is excellent. Anyone can learn to use the tool quickly. This increases acceptance as employees are not facing a high learning curve. With the offered usability it is easy to model processes also live in workshops. The enforced modeling conventions help us to maintain a standardized process look and feel. Additionally, the collaboration functionality is top of the line. This allows us to quickly collect the various ideas and feedback from the various organizational roles. 

There are no major features missing from Signavio. Nevertheless, I would like to see an improved navigation feature in the Collaboration Hub. The current user experience for navigating between different process levels could be more intuitive. Navigation over the process structure is possible but requires a few additional clicks.

Moreover, the functionality to show different process variations with "views" could be improved to allow more customization of these views. I believe this would increase the user experience and administrative efforts maintaining these process variations.

I have been working with Signavio intensively for five months.

Signavio in the cloud is stable and continuously updated. In case updates are causing down time, they are communicated in advance. The explorer (modeller) works seamlessly and offers good user experience. 

The various user roles help in scaling the solution to your organization's needs. Also, with the cloud solution, it is quite easy to get additional licenses when needed.

Deployment was painless and straightforward. Signavio offered structured support. 

The offered deployment services are worth the money and will help you to get started.