Oracle CRM Reviews

The solution is implemented for our company. We use it for internal users, our employees, and some customers.

The solution is deployed on-prem.

The user interface and performance could be better.

I have been using this solution since 2005.

From an end user's experience, the solution is stable.

We have more than 10,000 people using this solution. We don't have any plans to increase usage.

We used a team of 25 people for deployment.

The solution is scalable.

Technical support is very fast. It's customer friendly.

We didn't do the installation ourselves.

The licensing is on a yearly basis.

I would recommend this solution. I would rate this solution 7 out of 10.

Oracle/Siebel CRM On Premise Solution generally caters to Organization  Sales, Marketing, Service, Social, Partner, Channels, Call Center, Loyalty and many more business functions. 

Though late entrant in the CRM Cloud space, Oracle already has introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with Customer Portal and Analytics business solutions. The core CRM functions are delivered through Sales Cloud, Service Cloud, Marketing Cloud CPQ Cloud, Commerce Cloud, Data Management Cloud, Engagement Cloud, Social Cloud and many more moduler but tightly integrated solutions. Customer can chooses what they require based on their business drivers.

Earlier On Premise Solution with features like Open UI, horizontal features: Service, call center, marketing, SFA, loyalty, dealer, robust real-time, batch integration tools, separate industry solutions for banking, finance, telecommunication, healthcare, retail, etc.

To add to the above On Premise Solution the new Oracle CX Solution comprising Sales, Service, Marketing, Loyalty, Data Management,  Social, Commerce  and  related Cloud Solutions come with a integrated framework and lesser integration cost/complexity. In addition it is modular and Customer can pick and choose, enables quick deployment and faster go to market and last but not the least less OPEX cost.

We implement for the customers and they were benefited by having a better 360-degree customer view, a reduced operation cost, an improved market spending and tracking its effectiveness, quick go-to-market, improved sales, SLA-based servicing etc.

Though late entrant in the Cloud  area for CRM area, Oracle introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with both it's Customer Portal Solutions and Analytics Business Solutions.  This is the future of Oracle CRM and it has addressed the gap earlier existed.

Sometimes, we encountered stability issues.

Sometimes, we encountered scalability issues but once the server, OS, network and database are properly configured the problem was less.

Technical support is very good.

It is not the most cost-effective on-premise solution but it is worth it. The Cloud version, Customer CX takes care of the user-based/transaction-based pricing.

We evaluated other solutions such as Amdocs Clarify, Oracle E-Business Suite SFDC CRM, etc.

It is a good product with broad functions and industry-specific coverages.

We mainly use it for the units related to marketing and lead management. We are using the latest version.

Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.

The interface could be more user friendly. It is currently not intuitive, and it can be better.

The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.

I have been working with this solution for a little bit over a year.

I am pretty impressed with its stability. It is more powerful than I expected it to be. It is really interesting in terms of its capability to handle complex actions.

It is pretty good, but I really haven't given much thought to it.

They are a little bit slow.

It is not cheap. It is more suitable for big companies.

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. 

I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product.

I would rate Oracle CRM a nine out of ten.

I consult clients mostly in the hospitality sector that use Oracle CRM.

We are most comfortable with the user interface that Oracle CRM has, it is very good.

The data visualization should be better in Oracle CRM.

I have been using Oracle CRM for approximately two years.

Oracle CRM is stable.

I have found the scalability of Oracle CRM to be good.

We have approximately 2,000 end users using this solution.

I have previously used Microsoft Dynamics and I have found it to be better than Oracle CRM.

I have not done the implementation myself but I think that it is not that difficult.

We have a business technology team that does the implementation of the solution.

There are licenses needed to use this solution and they are managed by our product team.

I rate Oracle CRM a seven out of ten.

• Product Configurator
• Quotes
• Product Catalog with Simple, Complex and Configurable items
• Catalog Synchronizations
• Integration Objects
• On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition

It provides you an end-to-end offering but with heavy weight offerings.

May not be suited for your smaller needs but for complex ones, you can rely on it blindly for the next couple of years.

The product support, sharing the integration standards with major products or solutions and also for custom ones which am sure that will be a challenge for Oracle itself, support for REST out of the box will be required.

When it comes to software as a service CRM, the market has watched Oracle exhibit a near quick ramp-up on its position regarding the validity and opportunity for software as a service (SaaS) in the business software marketplace. In fact, even after inheriting the Siebel on Demand solution, the SaaS product was left as it is with no major upgrades for 18 months. Nonetheless, despite some initial reservations, Oracle has made up lost time, secured market share and advanced their Oracle CRM on Demand solution to earn a competitive leadership position in the cloud marketplace.

To continue growth and find new competitive differentiation, Oracle is using its Sun acquisition to deliver tightly integrated and optimized hardware and software products as well as continuing to expand its vertical market solutions and its applications business with the long awaited Oracle Fusion Applications—which offer the flexibility to run on-premises, on-demand or both.

Oracle CRM is used for sales activities. We can create customers, opportunities, codes submitted, reporting, and forecasting.

The forecasting reporting section was the most useful.

The performance could be better. It has sometimes taken far too long to complete a single task. I'm not sure if it's a product bug or a result of the implementation, or because we work via web and VPN.

I have been working with Oracle CRM for three and a half years.

We have six users.

We did not contact technical support.

I previously worked with Microsoft Dynamics 365 and a local solution, which was built here,  it is not an international solution.

The initial setup was complicated. I would rate it a three out of five.

It took six months to one year to deploy.

The deployment was completed by a third party.

I would rate Oracle CRM a nine out of ten.

I was responsible for the Oracle financial department.

We use Oracle to keep all of the providers in their perspective sites. We have all of the financial aspects with Oracle, the payments, the bills and we manage the accounting with the ERP.

I was in charge of looking for the providers who were the best suited for one school.

We requested the DRSP to send to the providers and to analyze it with the team in order to select the current one and hire them.

I was with the project from the start to the implementation process and the post-implementation process also, to be able to stabilize the system.

What we like is that we have all of the information that we need. It is very simple.

It's quite good and it's very stable.

It's a good product but the are some performance issues. The performance can be improved.

The initial setup is complex, it could be improved to be more simplified.

I have used Oracle CRM in the last 12 months.

We are using version 12.

It's a stable solution. This is one of the features we like.

We have approximately 50 to 60 people in our organization who are using this solution.

The initial setup was quite complex in the beginning, and once it was done, it was quite difficult to manage. 

When we migrated from version 11 to 12 it took us a year and a half, it was quite complex.

In the beginning, it was quite harsh. Once we got to know it, it was quite simple.

We needed the help of an integrator. With the enterprise version, there is a lot of customization. We needed a special group for this project.

I would rate Oracle CRM an eight out of ten.