Oracle CRM Reviews

We are using Oracle CRM for connecting to our customers and handling customer profiles and customer service. 

We are using its latest version.

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. 

Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round. 

I have been using this solution for a long time. It has been around 10 or 15 years.

It is a stable solution.

It is scalable enough. We have around 1,000 users, and we continue to expand it to different business lines. 

Their support could be faster. Like any other solution provider, it sometimes takes time to get their response, and things don't get resolved in the first round.

You need specific skills and a technical team to install, configure, and implement it. Its installation is not a big deal, but its implementation is a big deal. Every day, we have a new requirement for implementation, and we are still implementing it. 

In terms of the number of weeks to go live, it can take six months, but even after going live, you keep implementing new features, updates, and enhancements.

Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines.

It is one of the top CRM applications of all time. It covers most of the CRM activities. When you implement Oracle CRM, you will get good benefits.

I would rate it a nine out of 10.

We mainly use Oracle CRM for customer information. When the client makes a call and complains about service dysfunctionality, we check the CRM to see if they bought in the data or exhausted it. The solution provides us with detailed statistics and based on that, we can offer a solution or refer that query to the billing application. 

Oracle CRM integrates seamlessly because it's an end-to-end solution. We use Oracle AIA as our middleware, as well as Oracle BRM, and the integration process between them went smoothly. That is something I found beneficial. 

We noticed that sometimes it can be slow, and then we have to refresh the whole system. That is something that can be worked on. 

I have been working with it for five years.

The solution faced numerous issues mostly on the web logic side. I would rate it seven out of ten.

It is scalable, but we use it on-premises currently. The scaling requires a lot of money, it is almost a project itself.

Their customer support is okay, but it could be better. Response time is significantly slow. One time we faced a critical problem, number one severity and priority. After we reported it, it took more than two hours to get a response from Oracle. I rate it seven out of ten.

Neutral

The installation of CRM was seamless and straightforward, but the configuration was not easy. After we installed the database and WebLogic on the RCU, the initial part was done. On the configuration side, dealing with integration with the web services is a challenge. We were lucky that our project was off-the-shelf implementation for telecoms, so most of the web services that we were going to use were already preexisting, and also, the team was highly skilled. But typically, the whole process is notably complex. 

The deployment process lasted for about eight months before it was fully completed. It is very easy to maintain. 

I would recommend Oracle CRM, as it is a user-friendly solution. I rate it eight out of ten.

Our primary use case for this solution is securing databases.

The solution could be cheaper.

We have been using this solution for approximately three years and are currently using version 19.3.

The solution is stable.

The solution is scalable.

I rate customer service and support ten out of ten.

The initial setup is straightforward.

The licensing is expensive.

I rate the solution an eight out of ten. The solution is good, but the pricing could be cheaper.

The most valuable feature of Oracle CRM is the organization it provides.

Oracle CRM can improve integration and performance. 

In an upcoming release, they should focus on mobile functionality.

I have been using Oracle CRM for approximately 10 years.

Oracle CRM is a stable solution. If we built it in an Android environment it would be even more stable.

We have approximately 300 users using this solution in our organization. Oracle CRM

I have not contacted the support from Oracle CRM.

The initial setup of Oracle CRM is easy. When we applied it in a test environment it was simple. The full deployment took two working days.

There is a license required to use this solution. The price is reasonable for a CRM.

We choose this solution because we use the Java language for our Oracle database and having our CRM be from Oracle would have beneficial integration to ensure stability.

My advice to others is they should use the solution, it is priced well and Oracle is a good company.

I rate Oracle CRM a nine out of ten.

The solution is implemented for our company. We use it for internal users, our employees, and some customers.

The solution is deployed on-prem.

The user interface and performance could be better.

I have been using this solution since 2005.

From an end user's experience, the solution is stable.

We have more than 10,000 people using this solution. We don't have any plans to increase usage.

We used a team of 25 people for deployment.

The solution is scalable.

Technical support is very fast. It's customer friendly.

We didn't do the installation ourselves.

The licensing is on a yearly basis.

I would recommend this solution. I would rate this solution 7 out of 10.

I consult clients mostly in the hospitality sector that use Oracle CRM.

We are most comfortable with the user interface that Oracle CRM has, it is very good.

The data visualization should be better in Oracle CRM.

I have been using Oracle CRM for approximately two years.

Oracle CRM is stable.

I have found the scalability of Oracle CRM to be good.

We have approximately 2,000 end users using this solution.

I have previously used Microsoft Dynamics and I have found it to be better than Oracle CRM.

I have not done the implementation myself but I think that it is not that difficult.

We have a business technology team that does the implementation of the solution.

There are licenses needed to use this solution and they are managed by our product team.

I rate Oracle CRM a seven out of ten.

We are using this solution for a customer loyalty program in an airline company.

It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program.

Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.

I have been using Oracle CRM for approximately four years.

We have support contracts and the support is good.

We have a contract for the vendor to help with deployments.

My experience with Oracle when it comes to price negotiation was very bad. They have a very poor approach to negotiation.

We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system.

There are additional fees and contracts that are available. We have another contract that gives us support for deployment and improvements to our platforms and one other contract to receive support from our IT provider that has experience with Oracle CRM.

I rate Oracle CRM an eight out of ten.

We use the solution to approach potential customer from the prospection to the sale.

We are able to take back control of our client sales information and analyze it for the future to improve.

The solution is very easy to use. Before we used this solution all of our customer data was stored on the vendor's database but now we have the data for all the customer in our corporate database. We have information about credit, sales, potential sales, and sending location information because some of them had more than one locations. The product has a lot of predictive analytics that are not a lot of effort. There is a lot to analyze regarding customer information and we can get detailed reports.

In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic. For example, in some cases, you need to develop your own formulas which are not easy to do. Another future addition that would help us is for this solution to have the ability to add more locations as ERP allows.

I have been using the solution for a year and a half.

The solution is stable and we are currently using it with 50 employees. Some of the roles of the employees using the solution are from the management, analytics, marketing, and research teams.

The solution is scalable.

The technical support for this solution and for all the solutions from Oracle is more or less the same. They have a very robust platform where you can put your questions, your needs, the issues that you have and they will respond. The SLA are very. They support agents from around the world that can help, we have had agents from Mexico, U.S., Europe and from India. It is a 24 hour, seven days a week service.

The setup was easy but it could have been better with integration with ERP.

Oracle CRM Cloud in our experience, the integration is not simply, that being said, it could have been harder too. It took us three to six months to implement and to do the full ERP implementation it took around 9 to 10 months. We used a vendor to do the deployment.

We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost was around $400 a year. There also was implementation costs that are an addition to the solution price.

We saw some information from Gartner and Nucleus Research, they have a good evaluation for Oracle CX. That is why we understood while we have Oracle ERP, we need to install Oracle CX. That is the reason what we choose Oracle CX, Oracle CRM. We wanted a solution that would work well together.

I recommend the product, but only if you are planning to have a longterm contract.  I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option.
Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them, Salesforce and CX are on the top five worldwide and in the Cloud.

We are planning to put CX in another plant during this next year, 2021. And we are very happy with the product.

I rate Oracle CRM a nine out of ten.