Oracle CRM Reviews

We are using Oracle CRM for connecting to our customers and handling customer profiles and customer service. 

We are using its latest version.

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. 

Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round. 

I have been using this solution for a long time. It has been around 10 or 15 years.

It is a stable solution.

It is scalable enough. We have around 1,000 users, and we continue to expand it to different business lines. 

Their support could be faster. Like any other solution provider, it sometimes takes time to get their response, and things don't get resolved in the first round.

You need specific skills and a technical team to install, configure, and implement it. Its installation is not a big deal, but its implementation is a big deal. Every day, we have a new requirement for implementation, and we are still implementing it. 

In terms of the number of weeks to go live, it can take six months, but even after going live, you keep implementing new features, updates, and enhancements.

Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines.

It is one of the top CRM applications of all time. It covers most of the CRM activities. When you implement Oracle CRM, you will get good benefits.

I would rate it a nine out of 10.

My main use case for Oracle CRM is managing leads. I input all relevant information about the leads, such as company details, contacts, and pain points. Then, I schedule meetings to understand the company's needs better, provide demos or presentations if necessary, and negotiate proposals. If everything goes well, I aim to close the deal.

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly.

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial. 

If I'm reaching out to a retail food company, I could request the solution to conduct research and provide me with the name and contact information of the marketing director

I have been using the product for seven years. 

I rate the solution's stability a ten out of ten. 

I rate Oracle CRM's scalability as a ten out of ten. My company has around 20 users. 

The tool's deployment is easy. You need to plug in some APIs. I rate it a six out of ten. You would need one to two resources to handle it. 

Oracle CRM's deployment was done in-house. 

You can get around 50 percent of the investment as ROI. 

The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.

I rate the overall solution a seven to eight out of ten. 

We mainly use Oracle CRM for customer information. When the client makes a call and complains about service dysfunctionality, we check the CRM to see if they bought in the data or exhausted it. The solution provides us with detailed statistics and based on that, we can offer a solution or refer that query to the billing application. 

Oracle CRM integrates seamlessly because it's an end-to-end solution. We use Oracle AIA as our middleware, as well as Oracle BRM, and the integration process between them went smoothly. That is something I found beneficial. 

We noticed that sometimes it can be slow, and then we have to refresh the whole system. That is something that can be worked on. 

I have been working with it for five years.

The solution faced numerous issues mostly on the web logic side. I would rate it seven out of ten.

It is scalable, but we use it on-premises currently. The scaling requires a lot of money, it is almost a project itself.

Their customer support is okay, but it could be better. Response time is significantly slow. One time we faced a critical problem, number one severity and priority. After we reported it, it took more than two hours to get a response from Oracle. I rate it seven out of ten.

Neutral

The installation of CRM was seamless and straightforward, but the configuration was not easy. After we installed the database and WebLogic on the RCU, the initial part was done. On the configuration side, dealing with integration with the web services is a challenge. We were lucky that our project was off-the-shelf implementation for telecoms, so most of the web services that we were going to use were already preexisting, and also, the team was highly skilled. But typically, the whole process is notably complex. 

The deployment process lasted for about eight months before it was fully completed. It is very easy to maintain. 

I would recommend Oracle CRM, as it is a user-friendly solution. I rate it eight out of ten.

We use Oracle CRM for customer segmentation. 

Oracle CRM helped us better understand the customer journey. 

I like the tool's ability to handle lots of data. It is well documented and throws off errors in areas that you need to pay attention to. 

Though Oracle CRM's support has a good reaction time, it needs to be better. 

I have been working with the solution for two years. 

The solution is very stable. 

Oracle CRM is scalable. My company has 10 users for the solution. 

Oracle CRM was easy to set up and took less than six months to complete. 

A consultant assisted us with the product's installation. 

We have seen good ROI with the product's use. 

The product's pricing is manageable and flexible. 

I would rate the solution a nine out of ten. 

Regarding use cases, we use it as a customer relationship management tool in our call center. Also, it is used for field purposes like campaigns and to get sales percentages.

The most valuable features of the solution I like are its stability and customization.

Customization is an area in the solution that takes too much time. So, it needs to be improved. Also, the upgrades related to customization are another problem.

I have been using Oracle CRM for about two years. I am a customer of the solution.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

When we needed Oracle support, we got it. But most of the support is handled by the vendor. The license included the support, but actually, we were already contacting Oracle itself.

On a scale of one to ten, where one being difficult and ten being easy setup, I rate the setup a two. The setup is challenging and difficult.

The implementation and customization took a year and a half.

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side.

I rate the overall solution a seven out of ten.

Our primary use case for this solution is securing databases.

The solution could be cheaper.

We have been using this solution for approximately three years and are currently using version 19.3.

The solution is stable.

The solution is scalable.

I rate customer service and support ten out of ten.

The initial setup is straightforward.

The licensing is expensive.

I rate the solution an eight out of ten. The solution is good, but the pricing could be cheaper.

The most valuable feature of Oracle CRM is the organization it provides.

Oracle CRM can improve integration and performance. 

In an upcoming release, they should focus on mobile functionality.

I have been using Oracle CRM for approximately 10 years.

Oracle CRM is a stable solution. If we built it in an Android environment it would be even more stable.

We have approximately 300 users using this solution in our organization. Oracle CRM

I have not contacted the support from Oracle CRM.

The initial setup of Oracle CRM is easy. When we applied it in a test environment it was simple. The full deployment took two working days.

There is a license required to use this solution. The price is reasonable for a CRM.

We choose this solution because we use the Java language for our Oracle database and having our CRM be from Oracle would have beneficial integration to ensure stability.

My advice to others is they should use the solution, it is priced well and Oracle is a good company.

I rate Oracle CRM a nine out of ten.

We use it to host customer links to the production environment. We also use it for a lot of levels. The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates.

The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends.

In the next release, I would like to see more dashboard optimization. If possible, features like future planning and capacity calculation would be great to see included.

I have been using the solution for two years. 

The solution is stable. 

The solution is scalable.

Their support team is very smooth, and even the support page portal offers great service if you are a customer.

Positive

It was very easy to set up. I think it took about one hour. The team needed for deployment depends on the customer requirements. If it's a larger deployment, you may need about three or four people, but if it's small, the deployment can be done by one individual.

The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it. If the solution could improve the pricing plans, it would be better.

I would rate this solution a nine out of ten.

This use this solution for automatic tooling.

Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases. 

This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable. 

We have used this solution for 16 years. 

This is a stable solution. 

The support for this solution is not great. I would rate a three out of five. Our queries have taken a long time to be resolved so we no longer rely on Oracle support. 

Neutral

The initial setup is straightforward. The deployment is much simpler compared to previous versions. It depends on the application and the type of industry that you have deployed in and the level of customization made to your existing application. An application with 5% to 10% customization, may need one or two resources to support 24/7.

We implemented this solution in-house. 

The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers.

If you are looking for a solution to be deployed on-premise and need a scalable solution for a Silicon Valley, telecon or banking company, I would recommend Oracle. This is because Oracle offers stability, plug and play functionality and integration to billing systems. 

If you are looking for solution for a medium-size e-commerce company or OEM, I would recommend Salesforce or SAP. Before deciding on the right solution, it is important to map out all of your requirements and the level of customization needed. 

I would rate this solution an eight out of ten. 

The solution is implemented for our company. We use it for internal users, our employees, and some customers.

The solution is deployed on-prem.

The user interface and performance could be better.

I have been using this solution since 2005.

From an end user's experience, the solution is stable.

We have more than 10,000 people using this solution. We don't have any plans to increase usage.

We used a team of 25 people for deployment.

The solution is scalable.

Technical support is very fast. It's customer friendly.

We didn't do the installation ourselves.

The licensing is on a yearly basis.

I would recommend this solution. I would rate this solution 7 out of 10.