Oracle CRM Reviews

We use the product for many modules, like HR and financial management.

Oracle CRM's best feature is its ability to customize as per specific organization's requirements.

The product is complicated to use for new users.

I have been using Oracle CRM for ten years.

The product is stable. Although, every software has some issues.

We have around 3000 Oracle CRM users working in our organization. There are no issues with adding new users.

The initial setup is difficult. The deployment took time for some of the organizations I worked with.

I recommend Oracle CRM for large-scale organizations. I rate it an eight out of ten.

We do use a customized version of the solution. We use the solution as a finance HRM and for procurement, satellite management, security management, project planning and project monitoring. Our use case is very broad.

The solution works well, and I haven't had any issues with performance. 

The user interface has been good overall. 

It has a wide variety of use cases.

We can customize the solution to fit our needs. 

It is stable.

The solution can scale. 

The cost can be a bit more expensive compared to other options. 

We've used the solution for ten years now.

The solution is stable, and the performance is good. It's reliable. There are no bugs or glitches. It does not crash or freeze. I'd rate the stability eight out of ten. 

That said, the stability could be a bit better.

This is a global solution that is used by our entire organization. It's quite big. We have about 10,000 users on the solution. 

The solution is very scalable. We have it quite customized so that it fits our exact needs.

I'm not sure if the company has plans to increase usage. However, if staff needs increase, usage will increase.

We have a dedicated team handling support. I've never had to reach out to support. I'm not sure what the workload is like. 

I have not used any other comparable product.

I was not involved in the initial setup process. 

I am not part of the team that manages and maintains it. I'm not sure how big the managing team is.

I don't have visibility on the costs. That said, my understanding is that the solution is expensive. 

I'm not sure which version of the solution we're using. We have a team that maintains it directly. I am simply an end-user.

I'd rate the solution seven out of ten.

We are using Oracle CRM for connecting to our customers and handling customer profiles and customer service. 

We are using its latest version.

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. 

Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round. 

I have been using this solution for a long time. It has been around 10 or 15 years.

It is a stable solution.

It is scalable enough. We have around 1,000 users, and we continue to expand it to different business lines. 

Their support could be faster. Like any other solution provider, it sometimes takes time to get their response, and things don't get resolved in the first round.

You need specific skills and a technical team to install, configure, and implement it. Its installation is not a big deal, but its implementation is a big deal. Every day, we have a new requirement for implementation, and we are still implementing it. 

In terms of the number of weeks to go live, it can take six months, but even after going live, you keep implementing new features, updates, and enhancements.

Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines.

It is one of the top CRM applications of all time. It covers most of the CRM activities. When you implement Oracle CRM, you will get good benefits.

I would rate it a nine out of 10.

My main use case for Oracle CRM is managing leads. I input all relevant information about the leads, such as company details, contacts, and pain points. Then, I schedule meetings to understand the company's needs better, provide demos or presentations if necessary, and negotiate proposals. If everything goes well, I aim to close the deal.

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly.

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial. 

If I'm reaching out to a retail food company, I could request the solution to conduct research and provide me with the name and contact information of the marketing director

I have been using the product for seven years. 

I rate the solution's stability a ten out of ten. 

I rate Oracle CRM's scalability as a ten out of ten. My company has around 20 users. 

The tool's deployment is easy. You need to plug in some APIs. I rate it a six out of ten. You would need one to two resources to handle it. 

Oracle CRM's deployment was done in-house. 

You can get around 50 percent of the investment as ROI. 

The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.

I rate the overall solution a seven to eight out of ten. 

We mainly use Oracle CRM for customer information. When the client makes a call and complains about service dysfunctionality, we check the CRM to see if they bought in the data or exhausted it. The solution provides us with detailed statistics and based on that, we can offer a solution or refer that query to the billing application. 

Oracle CRM integrates seamlessly because it's an end-to-end solution. We use Oracle AIA as our middleware, as well as Oracle BRM, and the integration process between them went smoothly. That is something I found beneficial. 

We noticed that sometimes it can be slow, and then we have to refresh the whole system. That is something that can be worked on. 

I have been working with it for five years.

The solution faced numerous issues mostly on the web logic side. I would rate it seven out of ten.

It is scalable, but we use it on-premises currently. The scaling requires a lot of money, it is almost a project itself.

Their customer support is okay, but it could be better. Response time is significantly slow. One time we faced a critical problem, number one severity and priority. After we reported it, it took more than two hours to get a response from Oracle. I rate it seven out of ten.

Neutral

The installation of CRM was seamless and straightforward, but the configuration was not easy. After we installed the database and WebLogic on the RCU, the initial part was done. On the configuration side, dealing with integration with the web services is a challenge. We were lucky that our project was off-the-shelf implementation for telecoms, so most of the web services that we were going to use were already preexisting, and also, the team was highly skilled. But typically, the whole process is notably complex. 

The deployment process lasted for about eight months before it was fully completed. It is very easy to maintain. 

I would recommend Oracle CRM, as it is a user-friendly solution. I rate it eight out of ten.

The most valuable feature of Oracle CRM is the organization it provides.

Oracle CRM can improve integration and performance. 

In an upcoming release, they should focus on mobile functionality.

I have been using Oracle CRM for approximately 10 years.

Oracle CRM is a stable solution. If we built it in an Android environment it would be even more stable.

We have approximately 300 users using this solution in our organization. Oracle CRM

I have not contacted the support from Oracle CRM.

The initial setup of Oracle CRM is easy. When we applied it in a test environment it was simple. The full deployment took two working days.

There is a license required to use this solution. The price is reasonable for a CRM.

We choose this solution because we use the Java language for our Oracle database and having our CRM be from Oracle would have beneficial integration to ensure stability.

My advice to others is they should use the solution, it is priced well and Oracle is a good company.

I rate Oracle CRM a nine out of ten.

This use this solution for automatic tooling.

Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases. 

This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable. 

We have used this solution for 16 years. 

This is a stable solution. 

The support for this solution is not great. I would rate a three out of five. Our queries have taken a long time to be resolved so we no longer rely on Oracle support. 

Neutral

The initial setup is straightforward. The deployment is much simpler compared to previous versions. It depends on the application and the type of industry that you have deployed in and the level of customization made to your existing application. An application with 5% to 10% customization, may need one or two resources to support 24/7.

We implemented this solution in-house. 

The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers.

If you are looking for a solution to be deployed on-premise and need a scalable solution for a Silicon Valley, telecon or banking company, I would recommend Oracle. This is because Oracle offers stability, plug and play functionality and integration to billing systems. 

If you are looking for solution for a medium-size e-commerce company or OEM, I would recommend Salesforce or SAP. Before deciding on the right solution, it is important to map out all of your requirements and the level of customization needed. 

I would rate this solution an eight out of ten. 

We are using this solution for a customer loyalty program in an airline company.

It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program.

Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.

I have been using Oracle CRM for approximately four years.

We have support contracts and the support is good.

We have a contract for the vendor to help with deployments.

My experience with Oracle when it comes to price negotiation was very bad. They have a very poor approach to negotiation.

We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system.

There are additional fees and contracts that are available. We have another contract that gives us support for deployment and improvements to our platforms and one other contract to receive support from our IT provider that has experience with Oracle CRM.

I rate Oracle CRM an eight out of ten.