Oracle CRM Reviews

Oracle CRM is a stable solution.

Oracle CRM should have more integration with different platforms. Oracle CRM is not a cloud solution; it's an on-prem solution that doesn't integrate with any other system. The solution should also improve its user experience.

I have been using Oracle CRM for ten years.

Oracle CRM has multiple versions. The recent cloud version has scalability, but the on-prem version requires skills to do the customization. More than 1,000 users are using Oracle CRM in our organization.

Oracle CRM's initial setup has medium complexity.

Oracle CRM's deployment took one month. We follow the software development lifecycle (SDLC) for Oracle CRM's deployment. We start with requirement gathering, solution design, development, the testing phase, and then go live phase.

If you take only the Oracle CRM model, there is no return on investment. It starts with capturing a lead quotation and converting the quotation to order. However, the solution lacks user experience.

Oracle technical developers and function skill sets are required for the solution's maintenance and project deployment.

I would not recommend Oracle CRM to other users because it is outdated.

Overall, I rate Oracle CRM a four out of ten.

Our extensive client portfolio includes universities, enterprises, and government clients.

The reporting features are valuable.

The configuration requires a lot of technical intervention.

I have been using the solution for five years. I am working with the latest version of the solution.

I rate the product’s stability an eight out of ten. We encountered some glitches.

I rate the product’s scalability a four out of ten. We faced some issues with the scalability. Our customers have around 500 users.

We have to wait for a long time to get a response from the support team.

Neutral

The initial setup was very complex. I rate the ease of setup a seven out of ten. The deployment took two days.

We worked with Oracle Support to deploy the tool.

The solution is expensive. I rate the pricing a nine out of ten on a scale where one is cheap, and ten is expensive.

We would recommend the solution only for enterprise clients. It is not suitable for small and medium businesses. It is a good solution. Overall, I rate the product an eight out of ten.

We use Oracle CRM for customer segmentation. 

Oracle CRM helped us better understand the customer journey. 

I like the tool's ability to handle lots of data. It is well documented and throws off errors in areas that you need to pay attention to. 

Though Oracle CRM's support has a good reaction time, it needs to be better. 

I have been working with the solution for two years. 

The solution is very stable. 

Oracle CRM is scalable. My company has 10 users for the solution. 

Oracle CRM was easy to set up and took less than six months to complete. 

A consultant assisted us with the product's installation. 

We have seen good ROI with the product's use. 

The product's pricing is manageable and flexible. 

I would rate the solution a nine out of ten. 

We use the product for many modules, like HR and financial management.

Oracle CRM's best feature is its ability to customize as per specific organization's requirements.

The product is complicated to use for new users.

I have been using Oracle CRM for ten years.

The product is stable. Although, every software has some issues.

We have around 3000 Oracle CRM users working in our organization. There are no issues with adding new users.

The initial setup is difficult. The deployment took time for some of the organizations I worked with.

I recommend Oracle CRM for large-scale organizations. I rate it an eight out of ten.

We do use a customized version of the solution. We use the solution as a finance HRM and for procurement, satellite management, security management, project planning and project monitoring. Our use case is very broad.

The solution works well, and I haven't had any issues with performance. 

The user interface has been good overall. 

It has a wide variety of use cases.

We can customize the solution to fit our needs. 

It is stable.

The solution can scale. 

The cost can be a bit more expensive compared to other options. 

We've used the solution for ten years now.

The solution is stable, and the performance is good. It's reliable. There are no bugs or glitches. It does not crash or freeze. I'd rate the stability eight out of ten. 

That said, the stability could be a bit better.

This is a global solution that is used by our entire organization. It's quite big. We have about 10,000 users on the solution. 

The solution is very scalable. We have it quite customized so that it fits our exact needs.

I'm not sure if the company has plans to increase usage. However, if staff needs increase, usage will increase.

We have a dedicated team handling support. I've never had to reach out to support. I'm not sure what the workload is like. 

I have not used any other comparable product.

I was not involved in the initial setup process. 

I am not part of the team that manages and maintains it. I'm not sure how big the managing team is.

I don't have visibility on the costs. That said, my understanding is that the solution is expensive. 

I'm not sure which version of the solution we're using. We have a team that maintains it directly. I am simply an end-user.

I'd rate the solution seven out of ten.

While using CRM I was a consultant making business analysis, high-level analysis making the implementation, and training the users on how to use the application. I was also doing testing and go-live with the production. I'd use it for requirement gathering from the customer and then map it to the application, implement it, fill the gaps, and make some workarounds. Sometimes we needed to use some development and then we tested it and put it live.

According to the business requirement itself, it must be valuable. It has good sales, marketing, and service aspects that we appreciate. We believe that Oracle is the most powerful service module over other products. It offers good customization. 

For the most part, the solution is straightforward.

In service, especially in contracts and with Field Service with integration with the spare parts, installment, and so on, spare management, in the second level is in sales, it could be a bit better. I don't find much improvement in marketing. They moved the improvements to cloud deployment for marketing.

I'd like to see more feature enhancements. For marketing, for example, I'd like to see integration with the general ledger enhancement. They already have the layout, however, they didn't put the functionality into it so far. For marketing, I want to have the marketing SMS campaign, and not have to customize all that from the beginning. I'd like to see everything integrated with social media. We'd like it to be easier to integrate any third-party app that we want - and not just Oracle apps. I'd like to see integration with Salesforce, Microsoft, SAP, etc.

I've dealt with the solution since 2007. I've used it in the last 12 months as a demo for clients. 

It's more stable in the application, especially when you are accessing it in your local network. If you have all your data and don't have these internet issues, it's stable. However, if you don't have an internet connection, no way you will be able to access the cloud. Unless there's a bug or something, it's reliable. 

The solution is scalable. It varies from module to module. For example, it scales well for sales and service more than marketing.

Technical support is great, They are very friendly. We could not survive without them. 

There are a lot of batches and technical issues. They must dig in each time we have an issue. At some point, they need to get involved. We're fine with that. They're helpful. No one can survive alone. We are like an integrated team. 

In our experience, 90% of the cases were sorted successfully. 10% of cases were related to some future enhancement or bugs. I cannot rate the consultant directly. Mostly, if the case is applicable to be solved, it is solved. Sometimes maybe it would take a very short time. Sometimes it would take longer as it was very complex or something. Sometimes it may have even been the case that it was the first time they faced the issue.

Positive

There are lots of other CRMs. We chose this one due to the fact that it had
old-school stability and we were able to have our data locally. It was also more flexible and made testing easier. 

For the most part, the solution is straightforward. For example, in 70% of the areas, it's straightforward to implement. However, there is about 30% of the implementation process is not straightforward at all.

The length of time the deployment takes depends on the project, for example, how many business units, the project business volume itself, how much customization, et cetera. It will never be less than, in the easiest deployment, three or four months.

I don't handle any aspects of the licensing. 

I installed the demo six months ago. I was using some variance of version 12. Eighter 12.0.8, 0.2, 0.8 or 0.9.

I recommend solutions according to the client's business needs. If they need something that is more flexible and giving them all that they need on-premise, I will advise them to get it. If they are needing a lot of functionality that's related to other products, or clouds, I will recommend other options that aren't Oracle.

I'd rate the solution nine out of ten.

We are using Oracle CRM for connecting to our customers and handling customer profiles and customer service. 

We are using its latest version.

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. 

Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round. 

I have been using this solution for a long time. It has been around 10 or 15 years.

It is a stable solution.

It is scalable enough. We have around 1,000 users, and we continue to expand it to different business lines. 

Their support could be faster. Like any other solution provider, it sometimes takes time to get their response, and things don't get resolved in the first round.

You need specific skills and a technical team to install, configure, and implement it. Its installation is not a big deal, but its implementation is a big deal. Every day, we have a new requirement for implementation, and we are still implementing it. 

In terms of the number of weeks to go live, it can take six months, but even after going live, you keep implementing new features, updates, and enhancements.

Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines.

It is one of the top CRM applications of all time. It covers most of the CRM activities. When you implement Oracle CRM, you will get good benefits.

I would rate it a nine out of 10.

My main use case for Oracle CRM is managing leads. I input all relevant information about the leads, such as company details, contacts, and pain points. Then, I schedule meetings to understand the company's needs better, provide demos or presentations if necessary, and negotiate proposals. If everything goes well, I aim to close the deal.

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly.

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial. 

If I'm reaching out to a retail food company, I could request the solution to conduct research and provide me with the name and contact information of the marketing director

I have been using the product for seven years. 

I rate the solution's stability a ten out of ten. 

I rate Oracle CRM's scalability as a ten out of ten. My company has around 20 users. 

The tool's deployment is easy. You need to plug in some APIs. I rate it a six out of ten. You would need one to two resources to handle it. 

Oracle CRM's deployment was done in-house. 

You can get around 50 percent of the investment as ROI. 

The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.

I rate the overall solution a seven to eight out of ten.