Oracle CRM Reviews

I use the solution to document customers’ data.

We can filter and find any data. It's very easy to find any customer-related data.

Usually, the product is slow. It takes time when we request data. We never get the data in a second or two. Processing, finding, and showing the data to the end user takes time. The product is not intuitive. It is not easy to work with. It is not a fast system. I have never got a quick response from the system. We need a lot of patience to work with it.

I have been using the solution for more than three years.

Usually, the tool is stable.

It is easy to scale the tool. A few hundred people in our organization use the solution.

I suggest people try using the product to see if it fulfills their needs. Oracle CRM can be a good solution for people with many end users and a lot of data they need to process. Overall, I rate the solution a seven out of ten.

Oracle CRM is primarily used as a backend database for applications and for maintaining an archive of customer data.

Oracle CRM's most valuable features are that it can accommodate a large number of users and is fast and responsive.

Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance. However, a specialized team is required for managing Oracle, which is extra overhead for the customer.

This solution is very scalable - it can be scaled on the fly and be upgraded and downgraded.

Oracle's technical support is very good.

The initial setup is straightforward and fast if the person installing it is a professional. Unlike SAP, Oracle has a limited number of modules, making installation more straightforward.

Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility.

I wouldn't recommend Oracle CRM for everybody, but it's good for those with big requirements. I would rate CRM as eight out of ten.

We mainly use CRM for voucher submission for our employees for performance tracking, appraisal, and vendor relations and billing.

An improvement would be to lower the price of the license.

I've been using Oracle CRM for more than ten years.

CRM's performance is good, we've never faced any issues with it.

We previously used PeopleSoft.

CRM was easy to install.

We used a vendor team.

The cost of a license with support is slightly higher than a regular license.

I would definitely recommend Oracle CRM to anybody thinking of using it, and I would rate it eight out of ten.

Oracle CRM is used for sales activities. We can create customers, opportunities, codes submitted, reporting, and forecasting.

The forecasting reporting section was the most useful.

The performance could be better. It has sometimes taken far too long to complete a single task. I'm not sure if it's a product bug or a result of the implementation, or because we work via web and VPN.

I have been working with Oracle CRM for three and a half years.

We have six users.

We did not contact technical support.

I previously worked with Microsoft Dynamics 365 and a local solution, which was built here,  it is not an international solution.

The initial setup was complicated. I would rate it a three out of five.

It took six months to one year to deploy.

The deployment was completed by a third party.

I would rate Oracle CRM a nine out of ten.

I was responsible for the Oracle financial department.

We use Oracle to keep all of the providers in their perspective sites. We have all of the financial aspects with Oracle, the payments, the bills and we manage the accounting with the ERP.

I was in charge of looking for the providers who were the best suited for one school.

We requested the DRSP to send to the providers and to analyze it with the team in order to select the current one and hire them.

I was with the project from the start to the implementation process and the post-implementation process also, to be able to stabilize the system.

What we like is that we have all of the information that we need. It is very simple.

It's quite good and it's very stable.

It's a good product but the are some performance issues. The performance can be improved.

The initial setup is complex, it could be improved to be more simplified.

I have used Oracle CRM in the last 12 months.

We are using version 12.

It's a stable solution. This is one of the features we like.

We have approximately 50 to 60 people in our organization who are using this solution.

The initial setup was quite complex in the beginning, and once it was done, it was quite difficult to manage. 

When we migrated from version 11 to 12 it took us a year and a half, it was quite complex.

In the beginning, it was quite harsh. Once we got to know it, it was quite simple.

We needed the help of an integrator. With the enterprise version, there is a lot of customization. We needed a special group for this project.

I would rate Oracle CRM an eight out of ten.

We mainly use it for the units related to marketing and lead management. We are using the latest version.

Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.

The interface could be more user friendly. It is currently not intuitive, and it can be better.

The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.

I have been working with this solution for a little bit over a year.

I am pretty impressed with its stability. It is more powerful than I expected it to be. It is really interesting in terms of its capability to handle complex actions.

It is pretty good, but I really haven't given much thought to it.

They are a little bit slow.

It is not cheap. It is more suitable for big companies.

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. 

I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product.

I would rate Oracle CRM a nine out of ten.

Oracle/Siebel CRM On Premise Solution generally caters to Organization  Sales, Marketing, Service, Social, Partner, Channels, Call Center, Loyalty and many more business functions. 

Though late entrant in the CRM Cloud space, Oracle already has introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with Customer Portal and Analytics business solutions. The core CRM functions are delivered through Sales Cloud, Service Cloud, Marketing Cloud CPQ Cloud, Commerce Cloud, Data Management Cloud, Engagement Cloud, Social Cloud and many more moduler but tightly integrated solutions. Customer can chooses what they require based on their business drivers.

Earlier On Premise Solution with features like Open UI, horizontal features: Service, call center, marketing, SFA, loyalty, dealer, robust real-time, batch integration tools, separate industry solutions for banking, finance, telecommunication, healthcare, retail, etc.

To add to the above On Premise Solution the new Oracle CX Solution comprising Sales, Service, Marketing, Loyalty, Data Management,  Social, Commerce  and  related Cloud Solutions come with a integrated framework and lesser integration cost/complexity. In addition it is modular and Customer can pick and choose, enables quick deployment and faster go to market and last but not the least less OPEX cost.

We implement for the customers and they were benefited by having a better 360-degree customer view, a reduced operation cost, an improved market spending and tracking its effectiveness, quick go-to-market, improved sales, SLA-based servicing etc.

Though late entrant in the Cloud  area for CRM area, Oracle introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with both it's Customer Portal Solutions and Analytics Business Solutions.  This is the future of Oracle CRM and it has addressed the gap earlier existed.

Sometimes, we encountered stability issues.

Sometimes, we encountered scalability issues but once the server, OS, network and database are properly configured the problem was less.

Technical support is very good.

It is not the most cost-effective on-premise solution but it is worth it. The Cloud version, Customer CX takes care of the user-based/transaction-based pricing.

We evaluated other solutions such as Amdocs Clarify, Oracle E-Business Suite SFDC CRM, etc.

It is a good product with broad functions and industry-specific coverages.

• Page layout
• Workflows
• Fields
• Tabs
• Web services
• Audit trail
• Related information
• Search
• Quick search lists
• Great performance and availability

It is relatively easy to centralize your services when using a cloud solution.

Easiness of onboarding new people and markets.

95% of business requirements can be met by making administrative configuration changes rather than development.

This allows you to bring customer satisfaction in short time rather than launching large project each time a new requirement will appear.

Support: My Oracle Support service, enhancement, bug fix roadmap, and planning, quick and modern global cross-search is missing.

We have been using this solution for six years.

There were minor stability issues that were always addressed in the agreed-upon RTO/RPO.

There were no scalability issues, but this is mostly about the architecture and how the system was rolled-out. This is not a reflection on the product itself.

We used many local solutions. We switched in order to centralize and globalize so we could achieve better business satisfaction and save on our budget.

The installation was straightforward. We set up the integration and configuration changes can be easily modified and adjusted.

Depending on the number of users, you can get an incredibly good offer compared to other products.

The product has very good quality to price, has a stable and powerful configuration, and allows your business to fulfill the required processes.