Oracle CRM Reviews

We use the solution to approach potential customer from the prospection to the sale.

We are able to take back control of our client sales information and analyze it for the future to improve.

The solution is very easy to use. Before we used this solution all of our customer data was stored on the vendor's database but now we have the data for all the customer in our corporate database. We have information about credit, sales, potential sales, and sending location information because some of them had more than one locations. The product has a lot of predictive analytics that are not a lot of effort. There is a lot to analyze regarding customer information and we can get detailed reports.

In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic. For example, in some cases, you need to develop your own formulas which are not easy to do. Another future addition that would help us is for this solution to have the ability to add more locations as ERP allows.

I have been using the solution for a year and a half.

The solution is stable and we are currently using it with 50 employees. Some of the roles of the employees using the solution are from the management, analytics, marketing, and research teams.

The solution is scalable.

The technical support for this solution and for all the solutions from Oracle is more or less the same. They have a very robust platform where you can put your questions, your needs, the issues that you have and they will respond. The SLA are very. They support agents from around the world that can help, we have had agents from Mexico, U.S., Europe and from India. It is a 24 hour, seven days a week service.

The setup was easy but it could have been better with integration with ERP.

Oracle CRM Cloud in our experience, the integration is not simply, that being said, it could have been harder too. It took us three to six months to implement and to do the full ERP implementation it took around 9 to 10 months. We used a vendor to do the deployment.

We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost was around $400 a year. There also was implementation costs that are an addition to the solution price.

We saw some information from Gartner and Nucleus Research, they have a good evaluation for Oracle CX. That is why we understood while we have Oracle ERP, we need to install Oracle CX. That is the reason what we choose Oracle CX, Oracle CRM. We wanted a solution that would work well together.

I recommend the product, but only if you are planning to have a longterm contract.  I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option.
Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them, Salesforce and CX are on the top five worldwide and in the Cloud.

We are planning to put CX in another plant during this next year, 2021. And we are very happy with the product.

I rate Oracle CRM a nine out of ten.

I use the solution to document customers’ data.

We can filter and find any data. It's very easy to find any customer-related data.

Usually, the product is slow. It takes time when we request data. We never get the data in a second or two. Processing, finding, and showing the data to the end user takes time. The product is not intuitive. It is not easy to work with. It is not a fast system. I have never got a quick response from the system. We need a lot of patience to work with it.

I have been using the solution for more than three years.

Usually, the tool is stable.

It is easy to scale the tool. A few hundred people in our organization use the solution.

I suggest people try using the product to see if it fulfills their needs. Oracle CRM can be a good solution for people with many end users and a lot of data they need to process. Overall, I rate the solution a seven out of ten.

Oracle CRM is primarily used as a backend database for applications and for maintaining an archive of customer data.

Oracle CRM's most valuable features are that it can accommodate a large number of users and is fast and responsive.

Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance. However, a specialized team is required for managing Oracle, which is extra overhead for the customer.

This solution is very scalable - it can be scaled on the fly and be upgraded and downgraded.

Oracle's technical support is very good.

The initial setup is straightforward and fast if the person installing it is a professional. Unlike SAP, Oracle has a limited number of modules, making installation more straightforward.

Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility.

I wouldn't recommend Oracle CRM for everybody, but it's good for those with big requirements. I would rate CRM as eight out of ten.

We mainly use CRM for voucher submission for our employees for performance tracking, appraisal, and vendor relations and billing.

An improvement would be to lower the price of the license.

I've been using Oracle CRM for more than ten years.

CRM's performance is good, we've never faced any issues with it.

We previously used PeopleSoft.

CRM was easy to install.

We used a vendor team.

The cost of a license with support is slightly higher than a regular license.

I would definitely recommend Oracle CRM to anybody thinking of using it, and I would rate it eight out of ten.

Oracle CRM is used for sales activities. We can create customers, opportunities, codes submitted, reporting, and forecasting.

The forecasting reporting section was the most useful.

The performance could be better. It has sometimes taken far too long to complete a single task. I'm not sure if it's a product bug or a result of the implementation, or because we work via web and VPN.

I have been working with Oracle CRM for three and a half years.

We have six users.

We did not contact technical support.

I previously worked with Microsoft Dynamics 365 and a local solution, which was built here,  it is not an international solution.

The initial setup was complicated. I would rate it a three out of five.

It took six months to one year to deploy.

The deployment was completed by a third party.

I would rate Oracle CRM a nine out of ten.

I was responsible for the Oracle financial department.

We use Oracle to keep all of the providers in their perspective sites. We have all of the financial aspects with Oracle, the payments, the bills and we manage the accounting with the ERP.

I was in charge of looking for the providers who were the best suited for one school.

We requested the DRSP to send to the providers and to analyze it with the team in order to select the current one and hire them.

I was with the project from the start to the implementation process and the post-implementation process also, to be able to stabilize the system.

What we like is that we have all of the information that we need. It is very simple.

It's quite good and it's very stable.

It's a good product but the are some performance issues. The performance can be improved.

The initial setup is complex, it could be improved to be more simplified.

I have used Oracle CRM in the last 12 months.

We are using version 12.

It's a stable solution. This is one of the features we like.

We have approximately 50 to 60 people in our organization who are using this solution.

The initial setup was quite complex in the beginning, and once it was done, it was quite difficult to manage. 

When we migrated from version 11 to 12 it took us a year and a half, it was quite complex.

In the beginning, it was quite harsh. Once we got to know it, it was quite simple.

We needed the help of an integrator. With the enterprise version, there is a lot of customization. We needed a special group for this project.

I would rate Oracle CRM an eight out of ten.

We mainly use it for the units related to marketing and lead management. We are using the latest version.

Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.

The interface could be more user friendly. It is currently not intuitive, and it can be better.

The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.

I have been working with this solution for a little bit over a year.

I am pretty impressed with its stability. It is more powerful than I expected it to be. It is really interesting in terms of its capability to handle complex actions.

It is pretty good, but I really haven't given much thought to it.

They are a little bit slow.

It is not cheap. It is more suitable for big companies.

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. 

I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product.

I would rate Oracle CRM a nine out of ten.

Oracle/Siebel CRM On Premise Solution generally caters to Organization  Sales, Marketing, Service, Social, Partner, Channels, Call Center, Loyalty and many more business functions. 

Though late entrant in the CRM Cloud space, Oracle already has introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with Customer Portal and Analytics business solutions. The core CRM functions are delivered through Sales Cloud, Service Cloud, Marketing Cloud CPQ Cloud, Commerce Cloud, Data Management Cloud, Engagement Cloud, Social Cloud and many more moduler but tightly integrated solutions. Customer can chooses what they require based on their business drivers.

Earlier On Premise Solution with features like Open UI, horizontal features: Service, call center, marketing, SFA, loyalty, dealer, robust real-time, batch integration tools, separate industry solutions for banking, finance, telecommunication, healthcare, retail, etc.

To add to the above On Premise Solution the new Oracle CX Solution comprising Sales, Service, Marketing, Loyalty, Data Management,  Social, Commerce  and  related Cloud Solutions come with a integrated framework and lesser integration cost/complexity. In addition it is modular and Customer can pick and choose, enables quick deployment and faster go to market and last but not the least less OPEX cost.

We implement for the customers and they were benefited by having a better 360-degree customer view, a reduced operation cost, an improved market spending and tracking its effectiveness, quick go-to-market, improved sales, SLA-based servicing etc.

Though late entrant in the Cloud  area for CRM area, Oracle introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with both it's Customer Portal Solutions and Analytics Business Solutions.  This is the future of Oracle CRM and it has addressed the gap earlier existed.

Sometimes, we encountered stability issues.

Sometimes, we encountered scalability issues but once the server, OS, network and database are properly configured the problem was less.

Technical support is very good.

It is not the most cost-effective on-premise solution but it is worth it. The Cloud version, Customer CX takes care of the user-based/transaction-based pricing.

We evaluated other solutions such as Amdocs Clarify, Oracle E-Business Suite SFDC CRM, etc.

It is a good product with broad functions and industry-specific coverages.