Our primary use case is for accessing Visual Basic.
Director at Empaco
Fast, cost-effective, with simple and precise deployment
Pros and Cons
- "The most valuable features are it is fast and cost-effective."
- "The most valuable features are it is fast and cost-effective."
- "I would like to see the hard drives work without locking up and integrate the local drives in the next release."
- "I would like to see the hard drives work without locking up and integrate the local drives in the next release."
What is our primary use case?
What is most valuable?
The most valuable features are it is fast and cost-effective. I am not aware of a replacement currently on the market.
What needs improvement?
I would like to see the hard drives work without locking up and integrate the local drives in the next release.
For how long have I used the solution?
I have been working with Microsoft Remote Desktop Services for the past couple of months.
Buyer's Guide
Microsoft Remote Desktop Services
March 2026
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,311 professionals have used our research since 2012.
What do I think about the stability of the solution?
There is stability but sometimes it does disconnect.
How was the initial setup?
The initial setup was easy and takes usually one or two days.
What about the implementation team?
We did our implementation in-house.
What's my experience with pricing, setup cost, and licensing?
I think that Microsoft Remote Desktop Services is expensive compared to Login solution.
Which other solutions did I evaluate?
I have used Citrix and Login solution.
What other advice do I have?
Microsoft Remote Desktop Services is a good solution and I would rate it an eight on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Highly reliable and scalable
Pros and Cons
- "Microsoft Remote Desktop Services is highly stable."
- "Microsoft Remote Desktop Services is highly stable."
- "Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
- "Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users."
What needs improvement?
Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for more than 10 years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is highly stable.
What do I think about the scalability of the solution?
I did not have a problem with the stability because I was using it for personal use, not for business use. The solution was scalable for my needs.
How are customer service and support?
I have not used the technical support from Microsoft.
What other advice do I have?
I rate Microsoft Remote Desktop Services an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Remote Desktop Services
March 2026
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,311 professionals have used our research since 2012.
Network Engineer at Saudi Customs
Straightforward installation and reliable
Pros and Cons
- "The installation is straightforward."
- "I have found Microsoft Remote Desktop Services to be stable."
- "There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
- "There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
What needs improvement?
There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately 20 years.
What do I think about the stability of the solution?
I have found Microsoft Remote Desktop Services to be stable.
How are customer service and support?
I have not used technical support.
How was the initial setup?
The installation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution comes free with Microsoft Windows.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Remote Desktop Services a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team leader Modern Workplace, Senior Solution Architect at a tech services company with 11-50 employees
It's easy to use, but it doesn't scale well
Pros and Cons
- "It's simple and easy to use."
- "It's simple and easy to use."
- "Remote Desktop Services doesn't scale well."
- "Remote Desktop Services doesn't scale well."
What is most valuable?
It's simple and easy to use.
For how long have I used the solution?
We've been providing Microsoft Remote Desktop Services for about 15 years.
What do I think about the scalability of the solution?
Remote Desktop Services doesn't scale well.
How are customer service and support?
Microsoft support could be more accessible. They address issues quickly, but it's hard to reach them.
How was the initial setup?
Installing Remote Desktop Services is straightforward. The basic deployment took about one workday. One engineer could handle it.
What's my experience with pricing, setup cost, and licensing?
We have a monthly license.
What other advice do I have?
I rate Microsoft Remote Desktop Services five out of 10. I would recommend it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Executive at a leisure / travel company with 201-500 employees
Installation is straightforward and done by a vendor engineer
Pros and Cons
- "Installing Microsoft Desktop Services is straightforward."
- "Installing Microsoft Desktop Services is straightforward."
- "Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
- "Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
What is our primary use case?
We're using Microsoft Remote Desktop to remotely log into computers via terminal services.
What needs improvement?
Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions.
For how long have I used the solution?
About a year.
How was the initial setup?
Installing Microsoft Desktop Services is straightforward. It was handled by the vendor.
What other advice do I have?
I rate Microsoft Desktop Services eight out of 10. At the moment, I wouldn't recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ENGINEER IT at SYAC
An easily scalable solution
Pros and Cons
- "We have scaled the solution and find this easy to do."
- "Overall, the solution is good."
- "The solution should have better security."
- "The initial setup is difficult and there is a lack of adequate documentation. The process should be simplified."
What is our primary use case?
We use the latest update.
What needs improvement?
The solution should have better security.
It is overpriced.
What do I think about the stability of the solution?
The solution lacks stability.
What do I think about the scalability of the solution?
We have scaled the solution and find this easy to do.
How are customer service and technical support?
While the Microsoft support is good, it would be nice if they would have faster response time.
How was the initial setup?
The initial setup is difficult and there is a lack of adequate documentation. The process should be simplified.
What's my experience with pricing, setup cost, and licensing?
The solution is overly expensive.
What other advice do I have?
Overall, the solution is good.
I would recommend it to others.
I rate Microsoft Remote Desktop Services as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Consulting Engineer at TECNOLOGIK
Easy to use, simple environment, and scalable
Pros and Cons
- "The most valuable features of the solution are ease of use and the simple environment."
- "The solution works very well for us and I recommend it to others."
- "There could be some improvement in the integration of the solution."
- "There could be some improvement in the integration of the solution."
What is our primary use case?
We use this solution to test the conductivity from the user to the server equipment.
What is most valuable?
The most valuable features of the solution are ease of use and the simple environment.
What needs improvement?
There could be some improvement in the integration of the solution.
For how long have I used the solution?
I have used the solution for approximately one year.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
I have found the solution scalable. We have approximately four people using this solution in my organization.
How was the initial setup?
The installation is easy and the full deployment takes approximately eight hours.
What other advice do I have?
The solution works very well for us and I recommend it to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Implementation Engineer at Border Business Systems
Easy to set up, performs well, and saves us money on hardware costs
Pros and Cons
- "The most valuable feature is performance."
- "This solution saves us time and money because running applications directly on the server means that we can use lower-priced, entry-level computers for the users."
- "It could be made simpler from a management perspective."
- "It could be made simpler from a management perspective."
What is our primary use case?
We are using Microsoft Remote Desktop Services for small-scale virtual desktop applications. It is utilized for normal desktop usage.
How has it helped my organization?
This solution saves us time and money because running applications directly on the server means that we can use lower-priced, entry-level computers for the users.
What is most valuable?
The most valuable feature is performance. We run all of our applications on the server and access them using this product, which is must faster than upgrading all of the desktops.
What needs improvement?
It could be made simpler from a management perspective.
It should be easier to set it up for desktop printing.
For how long have I used the solution?
We have been using Microsoft Remote Desktop Services for about five years. When we started using this product, it was called Terminal Services.
What do I think about the stability of the solution?
This product is quite stable and we have never had any problems with it.
What do I think about the scalability of the solution?
Given our usage, we have not had to deal with scaling this product.
Which solution did I use previously and why did I switch?
I've worked with VMware Horizon and Citrix before.
VMware Horizon is easier to manage, although the Microsoft product is easier to install than other solutions.
How was the initial setup?
The initial setup is relatively easy. In that regard, Microsoft is easier to install than the VMware ones that I've worked with, as well as Citrix.
What about the implementation team?
We set everything up ourselves and I haven't had the need to consult anybody else for technical support.
What's my experience with pricing, setup cost, and licensing?
The pricing could always be improved.
What other advice do I have?
Overall, this product works well, it is fine for the purpose that we use it, and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2026
Popular Comparisons
Microsoft Intune
VMware Workstation
Workspace ONE UEM
VMware Fusion Pro
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
Claroty Platform
Parallels Desktop
Check Point Remote Access VPN
F5 BIG-IP Access Policy Manager (APM)
Azure Virtual Desktop
BeyondTrust Privileged Remote Access
BeyondTrust Remote Support
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is an efficient alternative to Microsoft Remote Desktop?
- Which Virtual Desktop Infrastructure (VDI) solution is the best and why?
- When looking for a work from home solution, which Remote Access solution do you prefer? Why?
- What are the tools you recommend to support teleworking?
- When evaluating Virtual User Session, what aspect do you think is the most important to look for?
- What is an efficient alternative to Microsoft Remote Desktop?
- What are the best practices to prevent a Brute Force attack via remote access?
- Why use remote access tools?
- Looking for recommendations for a well-priced remote/access management system for video editing
- Looking for SDK on Remote monitoring on Android devices















