We are using Microsoft Remote Desktop Services in one of our departments and we connect to our applications through this solution remotely.
System and DBA at a energy/utilities company with 1,001-5,000 employees
High performance, scalable, and reliable
Pros and Cons
- "The performance is one of the main features of this solution."
- "In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
What is our primary use case?
What is most valuable?
The performance is one of the main features of this solution.
What needs improvement?
In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost. For example, if I am connected on my LAN or WAN, and there is any latency in the network while I am connected it will stay connected for one or two minutes. Without any buffering, the connection will be disconnected, and the work is lost.
For how long have I used the solution?
I have been using this solution for approximately six years.
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Microsoft Remote Desktop Services
May 2025

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What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
We have found the solution to be scalable.
We have 500 users using this solution in my organization.
What about the implementation team?
Our IT team of three engineers did the implementation of this solution and they also provide the maintenance.
What other advice do I have?
We are in the process of testing whether this solution will operate on a system with low RAM.
I recommend this solution to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Network Consulting Engineer at TECNOLOGIK
Easy to use, simple environment, and scalable
Pros and Cons
- "The most valuable features of the solution are ease of use and the simple environment."
- "There could be some improvement in the integration of the solution."
What is our primary use case?
We use this solution to test the conductivity from the user to the server equipment.
What is most valuable?
The most valuable features of the solution are ease of use and the simple environment.
What needs improvement?
There could be some improvement in the integration of the solution.
For how long have I used the solution?
I have used the solution for approximately one year.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
I have found the solution scalable. We have approximately four people using this solution in my organization.
How was the initial setup?
The installation is easy and the full deployment takes approximately eight hours.
What other advice do I have?
The solution works very well for us and I recommend it to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Microsoft Remote Desktop Services
May 2025

Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Implementation Engineer at Border Business Systems
Easy to set up, performs well, and saves us money on hardware costs
Pros and Cons
- "The most valuable feature is performance."
- "It could be made simpler from a management perspective."
What is our primary use case?
We are using Microsoft Remote Desktop Services for small-scale virtual desktop applications. It is utilized for normal desktop usage.
How has it helped my organization?
This solution saves us time and money because running applications directly on the server means that we can use lower-priced, entry-level computers for the users.
What is most valuable?
The most valuable feature is performance. We run all of our applications on the server and access them using this product, which is must faster than upgrading all of the desktops.
What needs improvement?
It could be made simpler from a management perspective.
It should be easier to set it up for desktop printing.
For how long have I used the solution?
We have been using Microsoft Remote Desktop Services for about five years. When we started using this product, it was called Terminal Services.
What do I think about the stability of the solution?
This product is quite stable and we have never had any problems with it.
What do I think about the scalability of the solution?
Given our usage, we have not had to deal with scaling this product.
Which solution did I use previously and why did I switch?
I've worked with VMware Horizon and Citrix before.
VMware Horizon is easier to manage, although the Microsoft product is easier to install than other solutions.
How was the initial setup?
The initial setup is relatively easy. In that regard, Microsoft is easier to install than the VMware ones that I've worked with, as well as Citrix.
What about the implementation team?
We set everything up ourselves and I haven't had the need to consult anybody else for technical support.
What's my experience with pricing, setup cost, and licensing?
The pricing could always be improved.
What other advice do I have?
Overall, this product works well, it is fine for the purpose that we use it, and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Tellers at a financial services firm with 1,001-5,000 employees
Feature-rich, integrates well between PowerPoint and Excel, and it's easy to use
Pros and Cons
- "Everything is really good and it works well."
- "The user interface needs improvement."
What is our primary use case?
I am using this product to do my PowerPoint presentations, keep my records, and perform my database queries.
I also use it for integration.
What is most valuable?
Everything is really good and it works well.
It has all of the features, for example, Microsoft Office, and PowerPoint. It integrates well between Microsoft PowerPoint and Excel, where you can edit the PowerPoint presentation in Excel. It's a feature of integration.
What needs improvement?
The user interface needs improvement.
For how long have I used the solution?
I have been using this solution for ten years.
What do I think about the stability of the solution?
This solution is stable. It works well.
What do I think about the scalability of the solution?
We have approximately 5,000 users in our organization.
How are customer service and technical support?
I have not used technical support yet.
Which solution did I use previously and why did I switch?
Previously, I did not use another product. I have only used Microsoft.
How was the initial setup?
The initial setup was easy, I did it from scratch.
It took 15 minutes to deploy.
We have technical people to maintain this product and we contact Microsoft whenever we need to.
What about the implementation team?
I implemented this solution myself.
What's my experience with pricing, setup cost, and licensing?
It's not an expensive product.
What other advice do I have?
I plan to use this product in the future. It's something that is important in my life.
Most of my friends use this product and I recommend it.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Consultant - Private Sector at a tech services company with 201-500 employees
Stable and scalable application virtualization that is easy to use
Pros and Cons
- "The most valuable feature is ease of use."
- "I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
What is our primary use case?
The primary use case of this solution is for application virtualization, actual application location, and location setting.
What is most valuable?
The most valuable feature is ease of use.
What needs improvement?
While it's not expensive, the pricing could always be better.
I would like to see a web-based interface, instead of client installation to refresh the UI through HTML.
When comparing with other vendors offering applications not with a client module, but through the web through HTML, this should be the next step for Microsoft.
For how long have I used the solution?
I have been using Remote Desktop Services for six years.
What do I think about the stability of the solution?
This is a stable solution and we have not experienced any issues.
What do I think about the scalability of the solution?
We have not had any issues with scalability.
We have approximately 200 people using office applications centers.
How are customer service and technical support?
We have not contacted technical support. We have experts locally to assist us with the box app in Microsoft. We were not faced with any serious problems.
What's my experience with pricing, setup cost, and licensing?
It's not an expensive solution.
What other advice do I have?
We are using a lot of Microsoft technologies. We have also tested their virtual desktop on Azure.
I would rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Technical Consultant - Private Sector at a tech services company with 201-500 employees
Easy to use, and provides for application sharing
Pros and Cons
- "The most valuable feature is the ease of use."
- "I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
What is our primary use case?
We primarily use this product for application virtualization and application sharing.
What is most valuable?
The most valuable feature is the ease of use.
What needs improvement?
I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client.
For how long have I used the solution?
I have been working with Microsoft Remote Desktop Services for six years.
What do I think about the stability of the solution?
We have no trouble with stability at the moment.
What do I think about the scalability of the solution?
This is a scalable product. We have about 200 people who are using Office applications.
How are customer service and technical support?
We have local Microsoft technical support and we have never faced any serious problems.
Which solution did I use previously and why did I switch?
I have used similar products by different vendors and the difference between Microsoft and the others is the client. Microsoft needs to have the client installed, whereas other vendors use a web-based interface.
What's my experience with pricing, setup cost, and licensing?
Although not an expensive product, pricing is always something that can be improved.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Microsoft UC Solutions Manager at a tech services company with 11-50 employees
Good remote application access that can be allowed on a per-user or per-group basis
Pros and Cons
- "The most valuable feature is the remote application access."
- "There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
What is our primary use case?
We are a solution integrator and Microsoft Remote Desktop Services is one of the products that we have been implementing for our clients. This software provides a Windows 10 desktop on a virtual machine.
It's a multi-session VDI solution that allows people to work from home. It allows users to access company resources and applications, which is important because we don't want them using their personal home networks to access corporate devices. This helps prevent problems such as the introduction of a computer virus from home to office.
What is most valuable?
The most valuable feature is the remote application access. You can update applications and assign them to different groups of users. For example, one user might require Microsoft Visio, whereas another user does not require it. Access can be granted by segmenting users into different groups.
What needs improvement?
There are problems with using Microsoft Teams within a virtual desktop on a mobile device. Specifically, if you are using Teams and conferencing, then there is no microphone capability. To be clear, if you install Teams directly on your mobile device then it will work. However, if you use it as an application within the virtual desktop that is running on the mobile device, it does not work. This is something that needs to be fixed.
For how long have I used the solution?
I have been working with RDS for about three years.
What do I think about the stability of the solution?
Generally, this solution is stable.
What do I think about the scalability of the solution?
Scalability-wise, it is very good. There is auto-scaling, so if there are more users required then Azure will help you to automatically manage it. In addition, it is HA, so I think that the overall scalability is pretty good.
How are customer service and technical support?
I have not been in contact with technical support. There is a good community of people who write about Microsoft solutions in blogs, which is helpful.
How was the initial setup?
Setting up the basic service is quite simple. It's more of managing your Windows image, such as a Windows 10 image, which probably requires some expertise. It is very fast to deploy and you can have everything ready within a day.
What about the implementation team?
The setup is quite clear and you don't need a team to do it. All of the instructions are available on the internet and because it's a Microsoft solution, there are many blogs available with the steps for you to follow.
What's my experience with pricing, setup cost, and licensing?
It will probably cost about $500 USD to get the resources set up in the cloud.
What other advice do I have?
My advice to anybody who is implementing this solution is to first ensure that the network is set up properly. The applications need to be set up properly because if the applications are being used on-premises, but the virtual machines are stored in the cloud, then you will incur additional charges for accessing them.
This is a good solution, although it is still new compared to some other remote desktop services that have been out there for a very long time. It still has room for improvement such as accessing the microphone for Android remote access. Because of this, using it on an Android device may not be the best choice.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Pre-Sales at a computer software company with 11-50 employees
Has a good profile in the new version but it needs better monitoring abilities
Pros and Cons
- "In terms of the valuable features, I like the profile, the new version is really good."
- "The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
What is most valuable?
In terms of the valuable features, I like the profile, the new version is really good.
What needs improvement?
The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features.
For how long have I used the solution?
I have been using this solution since 2003.
How are customer service and technical support?
I haven't had to reach out to support.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. Our customers are satisfied.
What other advice do I have?
I would rate Microsoft Remote Desktop Services a seven out of ten.
In the next release, there should be one management console to manage all of the servers and rules. That would be a good improvement.
It also needs a better tool for monitoring. We need to test the user experience.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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Updated: May 2025
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