Microsoft Remote Desktop Services Reviews

We predominantly use Microsoft Remote Desktop Services to access our server. Our team works remotely and needs to log in to perform tasks such as billing. We had two options: either use our existing internal infrastructure or move to the cloud. However, we also required remote printing services so that team members could print from their local desktops. To achieve this, we implemented terminal printing services, VPN, and remote desktop. The purpose was to enable both on-site and remote team members to perform billing tasks, invoicing, and tracking truck movement.

Microsoft Remote Desktop Services meets all our requirements.

We encounter challenges with portability, especially for users of iOS devices. It becomes particularly difficult for us to manage if both ends have iOS devices, whereas having the same infrastructure with Microsoft Windows environments on both ends works seamlessly. The licensing of iOS presents problems for third-party integration and has room for improvement.

I have been using the solution for eight months.

I give the stability a nine out of ten.

I give the scalability an eight out of ten.

The initial setup is straightforward. We activated the solution smoothly and completed the deployment within a day. Beforehand, the distributor's tech team came to discuss our network and gain an understanding of everything. It took them a day to configure the solution. Although everything went smoothly thereafter, we encountered some initial challenges. Specifically, we faced issues connecting to the local and remote printers, as printing services were not functioning properly. To address this, we worked on it for a day and met our requirements within two to three days. It's worth noting that the solution isn't entirely plug-and-play, and there are challenges that require mitigation.

The implementation was completed in-house with the help of the distributor techs.

The cost is fair.

I give the solution a ten out of ten.

We have around 70 people using the solution within our Accounting, Billing, and Sales departments.

I recommend Microsoft Remote Desktop Services to others.

We use the solution as a remote desktop. It allows us to access Windows services.

The solution offers good access to desktops remotely. It makes work easier. 

The user interface is fine. 

It offers reasonable pricing. Microsoft is very reasonable in its approach to cost.

The solution is stable.

It can scale well.

The initial setup is simple. 

It offers good centralized security features. 

The solution offers many updates. Every week we get updates.

It offers very good functionality.

The solution is not missing any features. 

It could offer better security for enterprises. They are not always on top of security.

I've been using the solution for one year.

The solution is stable If the network k is very stable, you won't have issues. I'd rate the stability eight out of ten. We haven't had any issues. 

The solution is scalable. It extends well. I'd rate it ten out of ten.

We have about five network and system administrators on the solution. If we increase resources, we may increase usage. It's very easy to increase users as necessary.

We have never used Microsoft technical support. 

The initial setup is very straightforward. 

The deployment only takes ten minutes. 

We simply need the remote server parameters in order to make the connection and finalize the setup.

We only need one technical person to deploy and maintain the product. A system admin could easily manage it. 

As long as I have the remote server parameters, I can handle the setup myself. 

We do have to pay a licensing fee. The pricing is not too expensive. It's very reasonable. 

I'd rate the solution eight out of ten. I'd recommend the solution. Microsoft of very reliable, and its remote desktop is great. However, there needs to be more security.

I primarily use the solution for online work.

The initial setup is simple. 

It is scalable.

The solution is stable.

I don't really like the solution in general. It's like Microsoft made me use it. I didn't have a choice per se.

The price is too high.

I can use a VPN and get the same results while using an actual desktop.

I'd like to have more courses or training available. 

I've been using the solution for a few years. I've used it since around 2019. It hasn't been an extremely long amount of time.

The solution is really stable. I'd rate it ten out of ten. I've had no issues with reliability. There are no bugs or glitches and it doesn't crash or freeze. 

The scalability is good. You can basically keep adding licenses as needed when you have new users. We have four or five users at this time.

I've never had to use technical support. I can't speak to how helpful or responsive they would be. 

I have used TeamViewer in the past, however, it's quite different from this product. I used the consumer version, not the enterprise version.

I found the initial setup to be quite simple and straightforward. You only have to add a Remote Desktop license. There's no need to call or involve anyone else. 

The solution comes at a high price. It was not cheap. 

I'm a reseller.

I could recommend the solution to others if they need it and it makes sense for their use case. 

I'd rate the solution six out of ten. It's too much of a cost.

We primarily use the solution as a remote desktop.

The solution's capabilities are great. I like the remote capabilities.

It has a lot of features. We have everything we would need in a remote desktop.

The solution is stable.

It is scalable.  

Technical support is helpful.

The solution offers good value for money.

For Microsoft, maybe bandwidth optimization is one of the areas that need improvement. They also need better support for video applications, like Teams.

I've been using the solution from the beginning. 

The stability is fine. If we have the right bandwidth, I would rate it nine or ten out of ten in terms of reliability. There are no bugs or glitches. It doesn't crash or freeze.

If you have enough bandwidth, yes, it's scalable. However, if the bandwidth is limited, there is a problem. There should be better optimization for bandwidth utilization.

About 50% to 60% of the company uses the solution. 

I've occasionally reached out to technical support. They are helpful and responsive. 

Positive

We used Splashtop solutions, not TeamViewer, and this is also quite a good solution and offers good quality. However, Microsoft's solution offers better support and a more convenient way to optimize support from one administrator to many users. Microsoft's processes are much smoother.

The initial setup's level of difficulty depends. For the administrator, it is simple. For the VDI solutions, it's quite complex.

While the solution is more expensive, it is worth the cost. I'd rate the value you get out of the solution a four or five out of five. 

Usually, at the moment, in Poland, the customers are implementing a hybrid solution. We are looking at this approach as well for our customers. The solution can be implemented on-premise and in the cloud. Certainly, most vendors try to position it as a cloud solution. However, sometimes it's quite challenging to convince the customer that the cloud isn't possible. That's why we are looking at vendors who offer broader implementation options.

We are an end-user and also a Microsoft partner. 

We have the solution on-premise; however, for the VDI solution, which is not a technical remote desktop. We can see the Remote Desktop for administrators or for end users. For the administrator, it certainly is on-premise; for the end user, the VDI solutions, in Poland, we have on-premise and also pure cloud solutions.

I'd rate the solution nine out of ten. I'd recommend the product to others. 

We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas. I think that is very flexible in order to provide the correct maintenance and deploy the services.

Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong.

I have been using Microsoft Remote Desktop Services for approximately four years.

Microsoft Remote Desktop Services is stable. However, the first stage was a bit unstable because you need to spend time in order to set up all the settings in a proper way based on the organization. The system is stable and functional when set up the correct way.

Microsoft Remote Desktop Services is scalable.

You have to set up an additional remote desktop server in order to leverage the resource in terms of elaboration RAM et cetera.

We have approximately 40 people using this solution in my company.

We work with a partner for our support.

We have used Citrix previously and it is more stable but it's a more expensive platform. 

The initial setup of Microsoft Remote Desktop Services is easy.

Microsoft Remote Desktop Services is less expensive than some other solutions on the market.

I rate the price of Microsoft Remote Desktop Services a three out of five.

I would recommend this solution to others.

I rate Microsoft Remote Desktop Services an eight out of ten.

The solution is primarily for remote desktop services. It's used to start up a desktop service, and we can use a password and a user name to work remotely on other servers.

The product is very easy to use. 

The solution's implementation process is simple. 

It's pretty stable. 

It can scale well.

I can't think of an area that is lacking currently.

We had some instability during the implementation process. This has since been resolved. 

We've used the product for two years now. It was implemented at the beginning of COVID.

The stability is okay in most cases. Sometimes, especially in the beginning, we had some problems. However, that was due to the implementation of this solution. At this moment it's very stable. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability, as far as I know, is not an issue. We moved all employees to this solution. We started with a few, and now almost a thousand colleagues are using this solution. Therefore, for us, in our experience, the solution looks very good if you need to scale.

I've never been in contact with Microsoft technical support. 

Before this solution, we used Citrix.

The solution has a straightforward setup. It's not very complex at all. 

Its deployment took a few weeks. 

The organization, during the start of COVID, had a lot of colleagues started working from home, and it seemed that the Citrix solution was not capable of doing that, so the ICT offices switched to Remote Desktop Services to accommodate people working from home. Our strategy was to have that capability.

The deployment and maintenance are handled by a third party. They aren't necessarily dedicated, however, they are they if something needs to be done. 

We had a third-party integrator that assisted with the implementation. 

I haven't witnessed an ROI. 

We use the solution. We're customers.

We're using the latest version of the solution. 

We use Microsoft Authenticator to log on, which is straightforward. 

I would recommend the solution to others. I suggest they just go for it. It's a very good solution. 

I'd rate the solution eight out of ten.

We use it in our bank.

We have some servers, and more than two users go remotely with them. We prepare with the Microsoft engineer servers that take them and the license for the users when they need them.

It has generally improved how our organization functions.

The solution is now stable.

The initial setup is simple. It's quick to deploy.

It works well and does what we need it to do.

Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license."

I’ve been using the solution for about one year.

While we had a problem before, now everything is stable. It’s reliable now. We’ve dealt with our issues and no longer have troubles.

I can’t speak to the scalability. I’ve never attempted to scale. That’s handled by someone else in the company.

Right now, we have 50 licenses available to us. We use the solution quite extensively.

I’ve never dealt with technical support for issues related to the stability problem. I can’t speak to how helpful or responsive they would be. Other team members deal with them. We do have a support contract with Microsoft.

I have dealt with them on Teams on Active Directory and found them to be helpful. I found their help to be excellent.

We already had a license with Microsoft, and therefore, it was natural to use this product as well.

It’s not difficult to set up. It’s pretty straightforward.

The deployment is pretty fast. It only takes about an hour and a half. We only needed to have three people handle the deployment and maintenance.

An engineer worked with us to set up the servers. We have machines joining the domain, and we have workgroup machines.

We handled everything in-house. We didn’t need the help of consultants.

I’m not sure if we have seen an ROI.

I cannot speak to how much the solution costs. My understanding is that it is moderately priced in that it is not cheap or expensive. We ended up getting it when we renewed our license. It’s an extra feature with the broader Microsoft license.

I’m not sure which version of the solution we’re using.

I’d recommend the solution to others. It’s solved problems for us and worked well.

I’d rate the solution nine out of ten.

We have a partnership with Microsoft.

It allows me to remotely take control of a desktop if my wife or son has a problem.

I have been using the solution for one or two years. 

The solution is stable.

It doesn't need to be scalable in my case as I only implement the solution on a few desktops at home. 

I've had good experiences with Microsoft customer support. 

It was easy for me, but I have experience working in this field.

I would say it's expensive as there similar products available for free. 

I rate this solution a seven out of ten.

Microsoft Remote Desktop Services could improve by having graphical acceleration.

I have been using Microsoft Remote Desktop Services for approximately two years.

Microsoft Remote Desktop Services is stable and reliable.

The scalability of Microsoft Remote Desktop Services is good.

I have not needed to call the support from Microsoft Remote Desktop Services because the solution is easy to use.

I have previously used other solutions, such as Citrix and VMware. Citrix is the best choice of the ones I have tried.

The initial setup of Microsoft Remote Desktop Services is very easy.

The price of Microsoft Remote Desktop Services is reasonable.

I rate Microsoft Remote Desktop Services an eight out of ten.

As an internal Microsoft product, we find it very trustworthy. It's quite secure. It connects easily to Windows operating systems on devices. 

The performance meets our requirements and the stability is good.

The solution scales well.

The setup process is easy.

The solution is under the Microsoft infrastructure and therefore does not allow for service under other operating systems. We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac.

Although I don't use it consistently, I have used it for ten to 15 years. It's a pretty old solution. 

The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

The scalability is okay. Sometimes we deploy a server-client scenario, so many clients can connect to the same server and they can log in at the same time simultaneously. There's no issue with scalability in that sense.

We have 50 users on the product currently.

We've never had any real issues. I haven't dealt with technical support.

In terms of the initial setup, the implementation process is simple and straightforward. It's not difficult. 

Since it is not a new solution, most of the engineers know how to deploy and how to operate it; we are not waiting for further technical documents for assistance.

Since it was quite easy to deploy, we did not need any outside assistance from integrators or consultants. 

While it's connected to the cloud, it's a solution that is currently on-premises. 

I'm not sure if we are using a specific version. Whatever options that come with Microsoft, we use that. Since they upgraded Microsoft (for example, earlier it was Microsoft XP, and Windows 7, 8, 9, 10, et cetera), the options come up throughout those operating systems. We use whatever they offer.

I would recommend the solution to others. I'd rate it at a nine out of ten. We've had a good experience with it over a number of years.