Microsoft Remote Desktop Services Reviews

I primarily use the solution for online work.

The initial setup is simple. 

It is scalable.

The solution is stable.

I don't really like the solution in general. It's like Microsoft made me use it. I didn't have a choice per se.

The price is too high.

I can use a VPN and get the same results while using an actual desktop.

I'd like to have more courses or training available. 

I've been using the solution for a few years. I've used it since around 2019. It hasn't been an extremely long amount of time.

The solution is really stable. I'd rate it ten out of ten. I've had no issues with reliability. There are no bugs or glitches and it doesn't crash or freeze. 

The scalability is good. You can basically keep adding licenses as needed when you have new users. We have four or five users at this time.

I've never had to use technical support. I can't speak to how helpful or responsive they would be. 

I have used TeamViewer in the past, however, it's quite different from this product. I used the consumer version, not the enterprise version.

I found the initial setup to be quite simple and straightforward. You only have to add a Remote Desktop license. There's no need to call or involve anyone else. 

The solution comes at a high price. It was not cheap. 

I'm a reseller.

I could recommend the solution to others if they need it and it makes sense for their use case. 

I'd rate the solution six out of ten. It's too much of a cost.

We primarily use the solution as a remote desktop.

The solution's capabilities are great. I like the remote capabilities.

It has a lot of features. We have everything we would need in a remote desktop.

The solution is stable.

It is scalable.  

Technical support is helpful.

The solution offers good value for money.

For Microsoft, maybe bandwidth optimization is one of the areas that need improvement. They also need better support for video applications, like Teams.

I've been using the solution from the beginning. 

The stability is fine. If we have the right bandwidth, I would rate it nine or ten out of ten in terms of reliability. There are no bugs or glitches. It doesn't crash or freeze.

If you have enough bandwidth, yes, it's scalable. However, if the bandwidth is limited, there is a problem. There should be better optimization for bandwidth utilization.

About 50% to 60% of the company uses the solution. 

I've occasionally reached out to technical support. They are helpful and responsive. 

Positive

We used Splashtop solutions, not TeamViewer, and this is also quite a good solution and offers good quality. However, Microsoft's solution offers better support and a more convenient way to optimize support from one administrator to many users. Microsoft's processes are much smoother.

The initial setup's level of difficulty depends. For the administrator, it is simple. For the VDI solutions, it's quite complex.

While the solution is more expensive, it is worth the cost. I'd rate the value you get out of the solution a four or five out of five. 

Usually, at the moment, in Poland, the customers are implementing a hybrid solution. We are looking at this approach as well for our customers. The solution can be implemented on-premise and in the cloud. Certainly, most vendors try to position it as a cloud solution. However, sometimes it's quite challenging to convince the customer that the cloud isn't possible. That's why we are looking at vendors who offer broader implementation options.

We are an end-user and also a Microsoft partner. 

We have the solution on-premise; however, for the VDI solution, which is not a technical remote desktop. We can see the Remote Desktop for administrators or for end users. For the administrator, it certainly is on-premise; for the end user, the VDI solutions, in Poland, we have on-premise and also pure cloud solutions.

I'd rate the solution nine out of ten. I'd recommend the product to others. 

We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas. I think that is very flexible in order to provide the correct maintenance and deploy the services.

Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong.

I have been using Microsoft Remote Desktop Services for approximately four years.

Microsoft Remote Desktop Services is stable. However, the first stage was a bit unstable because you need to spend time in order to set up all the settings in a proper way based on the organization. The system is stable and functional when set up the correct way.

Microsoft Remote Desktop Services is scalable.

You have to set up an additional remote desktop server in order to leverage the resource in terms of elaboration RAM et cetera.

We have approximately 40 people using this solution in my company.

We work with a partner for our support.

We have used Citrix previously and it is more stable but it's a more expensive platform. 

The initial setup of Microsoft Remote Desktop Services is easy.

Microsoft Remote Desktop Services is less expensive than some other solutions on the market.

I rate the price of Microsoft Remote Desktop Services a three out of five.

I would recommend this solution to others.

I rate Microsoft Remote Desktop Services an eight out of ten.

I use RDS to connect our servers.

The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection.

Users have to re-enter their ID and password every time they log on, which is tedious and repetitive. It would be better if the system could save users' passwords between sessions.

I've been using RDS for around ten years.

The cloud version's scalability is better than on-prem.

Microsoft's technical support is helpful, but its speed could be better.

The initial setup is very simple.

I would rate RDS eight out of ten.

The most valuable aspect is it is handy. We just start up the servers, and we can call the remote desktop, and it's connected. And that's it.

The product is stable.

It is easy to set up.

The solution is highly scalable. 

The performance depends on connectivity. The refreshing screen rate is based on the internet and the bandwidth. It can therefore be unstable. 

It would be nice if they had a portable version. This would make it much better. Sometimes we cannot install it on some machines. We just want to use it once and don't need to actually install it anyway, yet we can't. 

I've been using the solution for 20 years. 

The stability depends on the connectivity. If there is terrible connectivity, it will be unstable. In general, if the connectivity is there, I would rate it four out of five in terms of stability.

The scalability has been very good. 

We have about 20 licensed users on the solution right now. 

I've never called technical support. I can't speak to how helpful or responsive they are. 

I'm familiar with TeamViewer and Desktop Anywhere. They are good, however, we are concerned they have issues surrounding security. That's why we prefer this product.

The initial setup is simple. It's not a complex process. 

The solution comes in a bundle, which offers a cost-savings to customers. 

I'm not sure of the exact price. I don't deal with that directly.

I'm just an end-user.

It's on-prem and we have a server or a cluster to form a group of servers to provide. We are our access from other countries as we have some colleagues working in Britain.

I'd rate the solution eight out of ten. 

The solution is primarily for remote desktop services. It's used to start up a desktop service, and we can use a password and a user name to work remotely on other servers.

The product is very easy to use. 

The solution's implementation process is simple. 

It's pretty stable. 

It can scale well.

I can't think of an area that is lacking currently.

We had some instability during the implementation process. This has since been resolved. 

We've used the product for two years now. It was implemented at the beginning of COVID.

The stability is okay in most cases. Sometimes, especially in the beginning, we had some problems. However, that was due to the implementation of this solution. At this moment it's very stable. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability, as far as I know, is not an issue. We moved all employees to this solution. We started with a few, and now almost a thousand colleagues are using this solution. Therefore, for us, in our experience, the solution looks very good if you need to scale.

I've never been in contact with Microsoft technical support. 

Before this solution, we used Citrix.

The solution has a straightforward setup. It's not very complex at all. 

Its deployment took a few weeks. 

The organization, during the start of COVID, had a lot of colleagues started working from home, and it seemed that the Citrix solution was not capable of doing that, so the ICT offices switched to Remote Desktop Services to accommodate people working from home. Our strategy was to have that capability.

The deployment and maintenance are handled by a third party. They aren't necessarily dedicated, however, they are they if something needs to be done. 

We had a third-party integrator that assisted with the implementation. 

I haven't witnessed an ROI. 

We use the solution. We're customers.

We're using the latest version of the solution. 

We use Microsoft Authenticator to log on, which is straightforward. 

I would recommend the solution to others. I suggest they just go for it. It's a very good solution. 

I'd rate the solution eight out of ten.

We use it in our bank.

We have some servers, and more than two users go remotely with them. We prepare with the Microsoft engineer servers that take them and the license for the users when they need them.

It has generally improved how our organization functions.

The solution is now stable.

The initial setup is simple. It's quick to deploy.

It works well and does what we need it to do.

Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license."

I’ve been using the solution for about one year.

While we had a problem before, now everything is stable. It’s reliable now. We’ve dealt with our issues and no longer have troubles.

I can’t speak to the scalability. I’ve never attempted to scale. That’s handled by someone else in the company.

Right now, we have 50 licenses available to us. We use the solution quite extensively.

I’ve never dealt with technical support for issues related to the stability problem. I can’t speak to how helpful or responsive they would be. Other team members deal with them. We do have a support contract with Microsoft.

I have dealt with them on Teams on Active Directory and found them to be helpful. I found their help to be excellent.

We already had a license with Microsoft, and therefore, it was natural to use this product as well.

It’s not difficult to set up. It’s pretty straightforward.

The deployment is pretty fast. It only takes about an hour and a half. We only needed to have three people handle the deployment and maintenance.

An engineer worked with us to set up the servers. We have machines joining the domain, and we have workgroup machines.

We handled everything in-house. We didn’t need the help of consultants.

I’m not sure if we have seen an ROI.

I cannot speak to how much the solution costs. My understanding is that it is moderately priced in that it is not cheap or expensive. We ended up getting it when we renewed our license. It’s an extra feature with the broader Microsoft license.

I’m not sure which version of the solution we’re using.

I’d recommend the solution to others. It’s solved problems for us and worked well.

I’d rate the solution nine out of ten.

We have a partnership with Microsoft.

Microsoft Remote Desktop Services could improve by having graphical acceleration.

I have been using Microsoft Remote Desktop Services for approximately two years.

Microsoft Remote Desktop Services is stable and reliable.

The scalability of Microsoft Remote Desktop Services is good.

I have not needed to call the support from Microsoft Remote Desktop Services because the solution is easy to use.

I have previously used other solutions, such as Citrix and VMware. Citrix is the best choice of the ones I have tried.

The initial setup of Microsoft Remote Desktop Services is very easy.

The price of Microsoft Remote Desktop Services is reasonable.

I rate Microsoft Remote Desktop Services an eight out of ten.

As an internal Microsoft product, we find it very trustworthy. It's quite secure. It connects easily to Windows operating systems on devices. 

The performance meets our requirements and the stability is good.

The solution scales well.

The setup process is easy.

The solution is under the Microsoft infrastructure and therefore does not allow for service under other operating systems. We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac.

Although I don't use it consistently, I have used it for ten to 15 years. It's a pretty old solution. 

The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

The scalability is okay. Sometimes we deploy a server-client scenario, so many clients can connect to the same server and they can log in at the same time simultaneously. There's no issue with scalability in that sense.

We have 50 users on the product currently.

We've never had any real issues. I haven't dealt with technical support.

In terms of the initial setup, the implementation process is simple and straightforward. It's not difficult. 

Since it is not a new solution, most of the engineers know how to deploy and how to operate it; we are not waiting for further technical documents for assistance.

Since it was quite easy to deploy, we did not need any outside assistance from integrators or consultants. 

While it's connected to the cloud, it's a solution that is currently on-premises. 

I'm not sure if we are using a specific version. Whatever options that come with Microsoft, we use that. Since they upgraded Microsoft (for example, earlier it was Microsoft XP, and Windows 7, 8, 9, 10, et cetera), the options come up throughout those operating systems. We use whatever they offer.

I would recommend the solution to others. I'd rate it at a nine out of ten. We've had a good experience with it over a number of years. 

We use Microsoft Remote Desktop if we want, for example, to help a user that has a problem. We can also use it to take the control of a computer on a remote location.

The simplicity of the product has been most valuable to me. This is especially true if you use a Microsoft product to connect to Microsoft Remote Desktop. There is no broker in between. Microsoft Remote Desktop is something that comes with Windows at no cost unless you use a Microsoft server.

For me, it boils down to simplicity. There is no cost and the setup is easy. 

From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it.

Microsoft could also improve the sustainability of this product, especially in terms of account redundancy. They could also add something like a log to make more easy to use so that they can easily prevent some of the failures. I think Microsoft can do better.

I have been using Microsoft servers for more than 20 years. My first Microsoft server was NT 3.5.

Microsoft Remote Desktop is quite stable product now, particularly if you compare it to previous version.

Microsoft Remote Desktop is scalable. 

The technical support is good. I have had some issues with them, but most of time the technical support is good. Phone support is difficult for me to use but the Microsoft Knowledge Base has been helpful. It is easy to find solutions to problems in the knowledge base. You can also get email support, which is useful.