The solution is primarily for remote desktop services. It's used to start up a desktop service, and we can use a password and a user name to work remotely on other servers.
IT consultant at a manufacturing company with 10,001+ employees
Easy to use and implement with the ability to scale up
Pros and Cons
- "It's pretty stable."
- "We had some instability during the implementation process. This has since been resolved."
What is our primary use case?
What is most valuable?
The product is very easy to use.
The solution's implementation process is simple.
It's pretty stable.
It can scale well.
What needs improvement?
I can't think of an area that is lacking currently.
We had some instability during the implementation process. This has since been resolved.
For how long have I used the solution?
We've used the product for two years now. It was implemented at the beginning of COVID.
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Microsoft Remote Desktop Services
December 2025
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What do I think about the stability of the solution?
The stability is okay in most cases. Sometimes, especially in the beginning, we had some problems. However, that was due to the implementation of this solution. At this moment it's very stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability, as far as I know, is not an issue. We moved all employees to this solution. We started with a few, and now almost a thousand colleagues are using this solution. Therefore, for us, in our experience, the solution looks very good if you need to scale.
How are customer service and support?
I've never been in contact with Microsoft technical support.
Which solution did I use previously and why did I switch?
Before this solution, we used Citrix.
How was the initial setup?
The solution has a straightforward setup. It's not very complex at all.
Its deployment took a few weeks.
The organization, during the start of COVID, had a lot of colleagues started working from home, and it seemed that the Citrix solution was not capable of doing that, so the ICT offices switched to Remote Desktop Services to accommodate people working from home. Our strategy was to have that capability.
The deployment and maintenance are handled by a third party. They aren't necessarily dedicated, however, they are they if something needs to be done.
What about the implementation team?
We had a third-party integrator that assisted with the implementation.
What was our ROI?
I haven't witnessed an ROI.
What other advice do I have?
We use the solution. We're customers.
We're using the latest version of the solution.
We use Microsoft Authenticator to log on, which is straightforward.
I would recommend the solution to others. I suggest they just go for it. It's a very good solution.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Systems Analysis at a financial services firm with 5,001-10,000 employees
Reliable, works well, and is quick to deploy
Pros and Cons
- "The solution is now stable."
- "Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
What is our primary use case?
We use it in our bank.
We have some servers, and more than two users go remotely with them. We prepare with the Microsoft engineer servers that take them and the license for the users when they need them.
How has it helped my organization?
It has generally improved how our organization functions.
What is most valuable?
The solution is now stable.
The initial setup is simple. It's quick to deploy.
It works well and does what we need it to do.
What needs improvement?
Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license."
For how long have I used the solution?
I’ve been using the solution for about one year.
What do I think about the stability of the solution?
While we had a problem before, now everything is stable. It’s reliable now. We’ve dealt with our issues and no longer have troubles.
What do I think about the scalability of the solution?
I can’t speak to the scalability. I’ve never attempted to scale. That’s handled by someone else in the company.
Right now, we have 50 licenses available to us. We use the solution quite extensively.
How are customer service and support?
I’ve never dealt with technical support for issues related to the stability problem. I can’t speak to how helpful or responsive they would be. Other team members deal with them. We do have a support contract with Microsoft.
I have dealt with them on Teams on Active Directory and found them to be helpful. I found their help to be excellent.
Which solution did I use previously and why did I switch?
We already had a license with Microsoft, and therefore, it was natural to use this product as well.
How was the initial setup?
It’s not difficult to set up. It’s pretty straightforward.
The deployment is pretty fast. It only takes about an hour and a half. We only needed to have three people handle the deployment and maintenance.
What about the implementation team?
An engineer worked with us to set up the servers. We have machines joining the domain, and we have workgroup machines.
We handled everything in-house. We didn’t need the help of consultants.
What was our ROI?
I’m not sure if we have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
I cannot speak to how much the solution costs. My understanding is that it is moderately priced in that it is not cheap or expensive. We ended up getting it when we renewed our license. It’s an extra feature with the broader Microsoft license.
What other advice do I have?
I’m not sure which version of the solution we’re using.
I’d recommend the solution to others. It’s solved problems for us and worked well.
I’d rate the solution nine out of ten.
We have a partnership with Microsoft.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partners
Buyer's Guide
Microsoft Remote Desktop Services
December 2025
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
Senior Manager at a tech services company with 11-50 employees
Reliable, simple implementation, and scalable
Pros and Cons
- "Microsoft Remote Desktop Services is stable and reliable."
- "Microsoft Remote Desktop Services could improve by having graphical acceleration."
What needs improvement?
Microsoft Remote Desktop Services could improve by having graphical acceleration.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately two years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable and reliable.
What do I think about the scalability of the solution?
The scalability of Microsoft Remote Desktop Services is good.
How are customer service and support?
I have not needed to call the support from Microsoft Remote Desktop Services because the solution is easy to use.
Which solution did I use previously and why did I switch?
I have previously used other solutions, such as Citrix and VMware. Citrix is the best choice of the ones I have tried.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is very easy.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Remote Desktop Services is reasonable.
What other advice do I have?
I rate Microsoft Remote Desktop Services an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network System Engineer at a tech services company with 201-500 employees
Secure with a good level of performance and an easy initial setup
Pros and Cons
- "The performance meets our requirements and the stability is good."
- "We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
What is most valuable?
As an internal Microsoft product, we find it very trustworthy. It's quite secure. It connects easily to Windows operating systems on devices.
The performance meets our requirements and the stability is good.
The solution scales well.
The setup process is easy.
What needs improvement?
The solution is under the Microsoft infrastructure and therefore does not allow for service under other operating systems. We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac.
For how long have I used the solution?
Although I don't use it consistently, I have used it for ten to 15 years. It's a pretty old solution.
What do I think about the stability of the solution?
The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.
What do I think about the scalability of the solution?
The scalability is okay. Sometimes we deploy a server-client scenario, so many clients can connect to the same server and they can log in at the same time simultaneously. There's no issue with scalability in that sense.
We have 50 users on the product currently.
How are customer service and support?
We've never had any real issues. I haven't dealt with technical support.
How was the initial setup?
In terms of the initial setup, the implementation process is simple and straightforward. It's not difficult.
Since it is not a new solution, most of the engineers know how to deploy and how to operate it; we are not waiting for further technical documents for assistance.
What about the implementation team?
Since it was quite easy to deploy, we did not need any outside assistance from integrators or consultants.
What other advice do I have?
While it's connected to the cloud, it's a solution that is currently on-premises.
I'm not sure if we are using a specific version. Whatever options that come with Microsoft, we use that. Since they upgraded Microsoft (for example, earlier it was Microsoft XP, and Windows 7, 8, 9, 10, et cetera), the options come up throughout those operating systems. We use whatever they offer.
I would recommend the solution to others. I'd rate it at a nine out of ten. We've had a good experience with it over a number of years.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software developer at a manufacturing company with 51-200 employees
Remote access has simplified daily server management and saves our team valuable time
Pros and Cons
- "Microsoft Remote Desktop Services positively impacts my organization because it makes the job and work easier for all."
What is our primary use case?
My main use case for Microsoft Remote Desktop Services is to connect to remote servers in the cloud that I use in my back-end application.
What is most valuable?
The best features Microsoft Remote Desktop Services offers is that it's easy to use.
Both the interface and the setup process make it feel easy to use for me.
Microsoft Remote Desktop Services positively impacts my organization because it makes the job and work easier for all.
It makes the work easier for everyone because it's easy to use and we can save time when connecting to our back-end servers.
What needs improvement?
Microsoft Remote Desktop Services are adequate for now and can be improved.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for about 15 years.
What other advice do I have?
My advice to others looking into using Microsoft Remote Desktop Services is to use it because it's a good tool. I would rate this product a 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 2, 2025
Flag as inappropriateCEO at a consultancy with 1-10 employees
Affordable solution and has an easy installation process
Pros and Cons
- "The solution performs well and is easy to use."
- "It could be more user-friendly."
What is our primary use case?
The solution helps users to access desktops remotely.
What is most valuable?
The solution performs well and is easy to use.
What needs improvement?
Microsoft's desktop versions have a limit of only one concurrent session. It needs to be improved. Also, they should enhance the solution's user interface. It could be more intuitive compared to TeamViewer and AnyDesk.
What do I think about the stability of the solution?
I rate the solution's stability as a nine.
Which solution did I use previously and why did I switch?
We have used VNC Viewer, UltraVNC, and TeamViewer before.
How was the initial setup?
The solution is easy to install.
What's my experience with pricing, setup cost, and licensing?
The solution's license is affordable.
What other advice do I have?
I recommend the solution to others and rate it as a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a recruiting/HR firm with 11-50 employees
Easily integrates with other Microsoft products, is stable, and scalable
Pros and Cons
- "I give the stability a nine out of ten."
- "We encounter challenges with portability, especially for users of iOS devices."
What is our primary use case?
We predominantly use Microsoft Remote Desktop Services to access our server. Our team works remotely and needs to log in to perform tasks such as billing. We had two options: either use our existing internal infrastructure or move to the cloud. However, we also required remote printing services so that team members could print from their local desktops. To achieve this, we implemented terminal printing services, VPN, and remote desktop. The purpose was to enable both on-site and remote team members to perform billing tasks, invoicing, and tracking truck movement.
What is most valuable?
Microsoft Remote Desktop Services meets all our requirements.
What needs improvement?
We encounter challenges with portability, especially for users of iOS devices. It becomes particularly difficult for us to manage if both ends have iOS devices, whereas having the same infrastructure with Microsoft Windows environments on both ends works seamlessly. The licensing of iOS presents problems for third-party integration and has room for improvement.
For how long have I used the solution?
I have been using the solution for eight months.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
How was the initial setup?
The initial setup is straightforward. We activated the solution smoothly and completed the deployment within a day. Beforehand, the distributor's tech team came to discuss our network and gain an understanding of everything. It took them a day to configure the solution. Although everything went smoothly thereafter, we encountered some initial challenges. Specifically, we faced issues connecting to the local and remote printers, as printing services were not functioning properly. To address this, we worked on it for a day and met our requirements within two to three days. It's worth noting that the solution isn't entirely plug-and-play, and there are challenges that require mitigation.
What about the implementation team?
The implementation was completed in-house with the help of the distributor techs.
What's my experience with pricing, setup cost, and licensing?
The cost is fair.
What other advice do I have?
I give the solution a ten out of ten.
We have around 70 people using the solution within our Accounting, Billing, and Sales departments.
I recommend Microsoft Remote Desktop Services to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Ict Manager at a transportation company with 201-500 employees
Scalable, stable, and initial setup simple
Pros and Cons
- "Microsoft Remote Desktop Services is scalable."
- "Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
What is our primary use case?
We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas. I think that is very flexible in order to provide the correct maintenance and deploy the services.
What needs improvement?
Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately four years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable. However, the first stage was a bit unstable because you need to spend time in order to set up all the settings in a proper way based on the organization. The system is stable and functional when set up the correct way.
What do I think about the scalability of the solution?
Microsoft Remote Desktop Services is scalable.
You have to set up an additional remote desktop server in order to leverage the resource in terms of elaboration RAM et cetera.
We have approximately 40 people using this solution in my company.
How are customer service and support?
We work with a partner for our support.
Which solution did I use previously and why did I switch?
We have used Citrix previously and it is more stable but it's a more expensive platform.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is easy.
What's my experience with pricing, setup cost, and licensing?
Microsoft Remote Desktop Services is less expensive than some other solutions on the market.
I rate the price of Microsoft Remote Desktop Services a three out of five.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: December 2025
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