Systems Administrator at a comms service provider with 1,001-5,000 employees
Real User
Easy to configure and provides full accessibility to my servers
Pros and Cons
  • "The most valuable feature is that it gives me full accessibility to my servers."
  • "Security in the connection between us and our clients' servers is something that can be improved."

What is our primary use case?

This is our primary tool for monitoring our services.

What is most valuable?

The most valuable feature is that it gives me full accessibility to my servers.

It is easy to configure.

What needs improvement?

Security in the connection between us and our clients' servers is something that can be improved.

For how long have I used the solution?

We have been using Remote Desktop Services for about ten years.

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Microsoft Remote Desktop Services
April 2024
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What do I think about the stability of the solution?

This solution is extremely stable and we use it on a daily basis.

What do I think about the scalability of the solution?

In my office, we have about ten people who are using Microsoft RDS.

How are customer service and support?

We have not contacted Microsoft support for help with this product.

How was the initial setup?

The initial setup is quite easy. 

What other advice do I have?

We use a VPN between sites to provide our own security.

Overall, it is an excellent tool that works great and I would recommend it. The most important thing is to update and improve the security protocols.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user522144 - PeerSpot reviewer
Programmer Analyst at a tech services company with 501-1,000 employees
Consultant
It's compatible with Mac. I can do tasks that require Windows. For example, Excel field add-ons.

What is most valuable?

It becomes easy to use since I am using a Mac. It is easy for me to use Windows when I'm using the remote desktop. It's very compatible with Mac. It's easy for me to do any of my tasks that require Windows.

How has it helped my organization?

For my university project, I was doing a data mining project. I had a Mac which does not support the Excel field add-ons that only Windows supported. The report desktop feature helped me to just commute into it.

What needs improvement?

The speed should be a little more. When you're pitching from Mac to Windows, it takes a little more time than what is required. It can improve its speed. That's it. Everything else looks fine. I just started using it a year back, so that is what I can point out right now.

For how long have I used the solution?

It has been a year that I have been using this solution.

What do I think about the stability of the solution?

It's stable. Actually, it is fast and compatible. It's quite reliable.

How is customer service and technical support?

As of now, I haven't found the need to reach out for support. Everything was fine, so I didn't have any questions.

What other advice do I have?

I recommend it. You can actually use it. I have worked as an intern in Electronic Arts and they do use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Remote Desktop Services
April 2024
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.
‎Database Administrator with 51-200 employees
Real User
Stable solution for remote desktop services
Pros and Cons
  • "It is a stable product."
  • "We find the services are not as transparent as we would like for our integration with Citrix."

What is our primary use case?

We use this solution for remote desktop services.

What needs improvement?

We find the services are not as transparent as we would like for our integration with Citrix.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is quite good.

What do I think about the scalability of the solution?

We currently have 300 users. We do not have any current plans to increase the usage. It is scalable for our needs.

How was the initial setup?

The initial setup was straightforward. The deployment took only two hours. We did it all in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing is moderate. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user521823 - PeerSpot reviewer
Enterprise Sales Engineer with 201-500 employees
Vendor
The app that they provide works off Mac and Windows.

What is most valuable?

The ability to actually interface with a Windows desktop is valuable.

How has it helped my organization?

It makes things easier. The app that they provide you works off Mac and Windows. Even if I have my instance upon Azure or any other cloud platform, I can just use the normal Desktop Services app to give it an IP, the logon credentials, and just log in. It is done very easily.

Then it lets you into the VN. It creates sort of this window for you and allows you to interface with the VN. You can treat it as a separate window among your other apps. It actually works as a very good app on the underlying OS.

What needs improvement?

When I am connecting, I can do so from a Mac command line. However, to log in to a Windows server, I need to use this client. If Microsoft can find a way to remote into a Windows VN without using a client like this, that would be great.

I don't know how doable it is, or how easy it is to do, but maybe it's a limitation of the OS itself. Having a secondary app to log in to a remote VN is not ideal, but the app itself is very good.

For how long have I used the solution?

We have been using this solution for a couple of years.

What do I think about the stability of the solution?

It is stable. It has never quit or crashed on me. It connects me to what I need.

Even if the VN is slow, it lets me know that the VN is slow and that there are issues with it. The app itself doesn't crash, which is good to know.

What do I think about the scalability of the solution?

I don’t know whether it can scale to a large VN subset, or whether it can allow me the capability to log in to multiple VNs at the same time.

If that would work, I don’t know what the performance would be on it. I suspect that it wouldn't be that good. For personal use, it is a great app.

How is customer service and technical support?

I haven't used their support at all. I never had the need to.

What other advice do I have?

I would say absolutely get this product. For enterprise usage, I don't know how viable it would be. I am not very aware of all the capabilities within that app.

The idea is that if you are setting up separate VNs, you have to click on to get connected to each VN. It doesn't sound intuitive to me.

If they have an enterprise offering that goes away from that experience, I think it would be usable. But for just managing your own VN form, it is real easy. It's a personal VN form.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.