It allows access to the computer from any location.
Management at a tech services company with 51-200 employees
It gives me secure access into my system at work and is stable.
What is most valuable?
How has it helped my organization?
I can telecommute into the office. Since we have to be on a secure network, it gives me access into my system at work that is more secure than my system at home.
What needs improvement?
There could be better options and it could be faster. I haven't had too many issues with it, but it's just a very basic program.
What do I think about the stability of the solution?
I haven't had any issues with the stability of the product.
Buyer's Guide
Microsoft Remote Desktop Services
May 2025

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857,028 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I haven't experienced any scalability issues. Although, I can see some issues with it but for a small company right now, it's working.
Which solution did I use previously and why did I switch?
We were using a previous solution. However, I needed ways to telecommute to the office and I came across this solution; it seemed like the best bet.
What other advice do I have?
In my opinion, important factors while selecting a vendor are reliability, support (if needed) and scalability of the solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Specialist at a healthcare company with 1,001-5,000 employees
It offers load balancing among RDS Host servers, with optional High Availability. Installation of applications on an RDS farm should be controlled and automated.
What is most valuable?
Load balancing: RDS Broker servers divide user sessions evenly among the RDS Host servers that host the applications. You can install multiple RDS Broker servers in an RDS cluster; this is built-in and no extra resources are needed. Optionally, the cluster can be made Highly Available if needed.
High Availability (HA): easy to set up - once the MS SQL database is created and the RDS Broker servers have the needed rights, the database is created automatically and HA is enabled.
How has it helped my organization?
Applications are ready for BYOD scenario’s, since RDP is a multi-OS/device technology. No more app testing for client OS migrations.
The valuable features I mentioned assure a stable and highly available environment with maximum uptime for business users. Also, they assure that assigned resources (application RDS hosts) are optimally used, without the need for any extra administrator intervention or monitoring.
What needs improvement?
Currently, installation of applications on an RDS farm must be performed manually on each server. This should be more controlled and automated.
Also, application sources are mixed on the file system and registry level. They should be in separate ‘containers’.
What do I think about the stability of the solution?
We did not have any problems with stability.
What do I think about the scalability of the solution?
There are no issues with scalability. At any time, an RDS Host server can be added to any server collection. Also, some additional parameters allow us tocontrol and scale the expected user load (session limit, RDS Host weight).
How are customer service and technical support?
Technical support is OK if you have MS Premier support.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
Installation of the RDS farm was pretty easy. Configuration is a little harder; you need to configure trusted certificates (RDS 2012 allows HTTPS only), add groups and group policies for users, RDS hosts, server collections, etc.
Once configuration is done, management is easy.
What's my experience with pricing, setup cost, and licensing?
There are two choices for RDS CALs (Client Access Licenses). Device CALs are cheap but allow low user mobility and require a high management effort (‘static’ or ‘task station’ scenario). User CALs are 20% more expensive, but offer high mobility and low management cost (‘dynamic’ or ‘mobile’ scenario).
Which other solutions did I evaluate?
We did not evaluate any other options.
What other advice do I have?
My advice is to start in a lab environment to thoroughly test your infrastructure setup and configuration.
Use User CALs, they give much lower TCO.
Also, for applications you envision to provision on RDS, test whether they install correctly on Windows Server.
Disclosure: My company has a business relationship with this vendor other than being a customer: We have a partnership with Microsoft.
Buyer's Guide
Microsoft Remote Desktop Services
May 2025

Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Infrastructure Expert at a tech services company with 1,001-5,000 employees
Pros:- The client is included with every version
Pros:
- The client is included with every version of Windows shipped, is available for iOS and Mac as well.
- The client is incredibly versatile, and allows for use of a server/computer like you are sitting in front of it.
Cons:
- The server is only active on certain versions of Windows.
- Bandwidth may affect the UE.
- Remote access from another network requires port forwarding or VPN access.
RDP provides a secure connection to your remote machine, and is included in Windows without any additional licensing cost (limited to a certain number of machines however).
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Manager at a manufacturing company with 501-1,000 employees
Remote desktop services is top rated while providing convenience and security.
Valuable Features:
Remote desktop services are similar to terminal based settings where multiple terminals connect to a server. A user has the ability to run programs, view files, etc. Each session is independent and secure. All application execution takes place on the server. Allows for IT staff to install all software, databases, etc on the server rather than on individual pc's. Provides centralized management of operating system images.
Room for Improvement:
Network bandwidth may limit a users experience with remote desktop services. If you don't have vpn/terminal access, you cannot use remote desktop. If network or server goes down, you cannot do any work. There may be some lag in running modern development tools.
Other Advice:
For all users that love the convenience of being able to work from any location. Provides a secure network connection. There is the potential of lowering developers cost. A great way to get more work from your employees at all times.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
3rd Level Support Engineer at Valeo IT
A fast and stable solution that any company can use
Pros and Cons
- "The solution is really fast."
- "The performance of Remote Desktop Services could be better."
What is our primary use case?
I use the solution to connect to different servers.
What is most valuable?
The solution is really fast. Every company can use it.
What needs improvement?
When a change is made in Box, it affects all the services, which is annoying.
The performance of Remote Desktop Services could be better.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The stability of the solution is good. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the solution a ten out of ten. About 1000 employees are using the solution in our organization.
How was the initial setup?
The initial setup is straightforward. We can find the necessary information on the Internet.
What about the implementation team?
We need five employees, including managers, administrators, and engineers, to deploy and maintain the solution.
What other advice do I have?
It is a cloud-based solution. We can use the solution on a local server or the cloud, depending on our organization's needs. I would recommend the solution to others. It is useful and straightforward. Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Empaco
Fast, cost-effective, with simple and precise deployment
Pros and Cons
- "The most valuable features are it is fast and cost-effective."
- "I would like to see the hard drives work without locking up and integrate the local drives in the next release."
What is our primary use case?
Our primary use case is for accessing Visual Basic.
What is most valuable?
The most valuable features are it is fast and cost-effective. I am not aware of a replacement currently on the market.
What needs improvement?
I would like to see the hard drives work without locking up and integrate the local drives in the next release.
For how long have I used the solution?
I have been working with Microsoft Remote Desktop Services for the past couple of months.
What do I think about the stability of the solution?
There is stability but sometimes it does disconnect.
How was the initial setup?
The initial setup was easy and takes usually one or two days.
What about the implementation team?
We did our implementation in-house.
What's my experience with pricing, setup cost, and licensing?
I think that Microsoft Remote Desktop Services is expensive compared to Login solution.
Which other solutions did I evaluate?
I have used Citrix and Login solution.
What other advice do I have?
Microsoft Remote Desktop Services is a good solution and I would rate it an eight on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team leader Modern Workplace, Senior Solution Architect at a tech services company with 11-50 employees
It's easy to use, but it doesn't scale well
Pros and Cons
- "It's simple and easy to use."
- "Remote Desktop Services doesn't scale well."
What is most valuable?
It's simple and easy to use.
For how long have I used the solution?
We've been providing Microsoft Remote Desktop Services for about 15 years.
What do I think about the scalability of the solution?
Remote Desktop Services doesn't scale well.
How are customer service and support?
Microsoft support could be more accessible. They address issues quickly, but it's hard to reach them.
How was the initial setup?
Installing Remote Desktop Services is straightforward. The basic deployment took about one workday. One engineer could handle it.
What's my experience with pricing, setup cost, and licensing?
We have a monthly license.
What other advice do I have?
I rate Microsoft Remote Desktop Services five out of 10. I would recommend it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Project Manager at SOLUZIONE SRL
A platform of choice for building virtualization solutions for every end customer need
Pros and Cons
- "The solution is user-friendly and has a good user experience."
- "Microsoft should be more compatible with other operating system."
What is most valuable?
The solution is user-friendly and has a good user experience.
What needs improvement?
Microsoft should be more compatible with other operating system.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for a few years.
What do I think about the stability of the solution?
Microsoft is a stable solution. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
Only one user using the solution.
Which solution did I use previously and why did I switch?
Previously we used VMware but Microsoft is easy to deploy.
How was the initial setup?
The initial setup is straightforward. The deployment takes a few seconds.
What's my experience with pricing, setup cost, and licensing?
There is a licensing cost.
What other advice do I have?
Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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Nice review! I just wanted to mention that I love deploying remote desktop solutions - whether its gateways or rdp farms.
However one thing that still bugs me is remote printing..
Ever since "Easy print" was introduced it caused a lot of complications with remote printing, so the only thing I would like to mention is - disable "easy print" if you want to avoid issues with remote printing.
When disabling "easy print" we basically say to windows look to see if a driver is installed before giving the printer a generic one!
Wissam