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ENGINEER IT at SYAC
Real User
Top 5
An easily scalable solution

What is our primary use case?

We use the latest update. 

What needs improvement?

The solution should have better security.  It is overpriced.

What do I think about the stability of the solution?

The solution lacks stability.

What do I think about the scalability of the solution?

We have scaled the solution and find this easy to do.

How are customer service and technical support?

While the Microsoft support is good, it would be nice if they would have faster response time. 

How was the initial setup?

The initial setup is difficult and there is a lack of adequate documentation. The process should be simplified.

What's my experience with pricing, setup cost, and licensing?

The solution is overly expensive. 

What other advice do I have?

Overall, the solution…

What is our primary use case?

We use the latest update. 

What needs improvement?

The solution should have better security. 

It is overpriced.

What do I think about the stability of the solution?

The solution lacks stability.

What do I think about the scalability of the solution?

We have scaled the solution and find this easy to do.

How are customer service and technical support?

While the Microsoft support is good, it would be nice if they would have faster response time. 

How was the initial setup?

The initial setup is difficult and there is a lack of adequate documentation. The process should be simplified.

What's my experience with pricing, setup cost, and licensing?

The solution is overly expensive. 

What other advice do I have?

Overall, the solution is good.

I would recommend it to others.

I rate Microsoft Remote Desktop Services as a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Team leader Modern Workplace, Senior Solution Architect at a tech services company with 11-50 employees
Real User
Top 5
It's easy to use, but it doesn't scale well

What is most valuable?

It's simple and easy to use.

For how long have I used the solution?

We've been providing Microsoft Remote Desktop Services for about 15 years.

What do I think about the scalability of the solution?

Remote Desktop Services doesn't scale well. 

How are customer service and support?

Microsoft support could be more accessible. They address issues quickly, but it's hard to reach them.

How was the initial setup?

Installing Remote Desktop Services is straightforward. The basic deployment took about one workday. One engineer could handle it.

What's my experience with pricing, setup cost, and licensing?

We have a monthly license.

What other advice do I have?

I rate Microsoft Remote Desktop Services five out of 10. I would recommend it.  …

What is most valuable?

It's simple and easy to use.

For how long have I used the solution?

We've been providing Microsoft Remote Desktop Services for about 15 years.

What do I think about the scalability of the solution?

Remote Desktop Services doesn't scale well. 

How are customer service and support?

Microsoft support could be more accessible. They address issues quickly, but it's hard to reach them.

How was the initial setup?

Installing Remote Desktop Services is straightforward. The basic deployment took about one workday. One engineer could handle it.

What's my experience with pricing, setup cost, and licensing?

We have a monthly license.

What other advice do I have?

I rate Microsoft Remote Desktop Services five out of 10. I would recommend it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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YaserAltwailey
Network Engineer at Saudi Customs
Real User
Top 5Leaderboard
Straightforward installation and reliable

What needs improvement?

There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for approximately 20 years.

What do I think about the stability of the solution?

I have found Microsoft Remote Desktop Services to be stable.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution comes free with Microsoft Windows.

What other advice do I have?

I would recommend this solution to others. I…

What needs improvement?

There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for approximately 20 years.

What do I think about the stability of the solution?

I have found Microsoft Remote Desktop Services to be stable.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution comes free with Microsoft Windows.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Remote Desktop Services a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Executive at a leisure / travel company with 201-500 employees
Real User
Top 5Leaderboard
Installation is straightforward and done by a vendor engineer

What is our primary use case?

We're using Microsoft Remote Desktop to remotely log into computers via terminal services.

What needs improvement?

Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions.

For how long have I used the solution?

About a year.

How was the initial setup?

Installing Microsoft Desktop Services is straightforward. It was handled by the vendor. 

What other advice do I have?

I rate Microsoft Desktop Services eight out of 10. At the moment, I wouldn't recommend it to others. 

Which deployment model are you using for this solution?

Public Cloud

What is our primary use case?

We're using Microsoft Remote Desktop to remotely log into computers via terminal services.

What needs improvement?

Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions.

For how long have I used the solution?

About a year.

How was the initial setup?

Installing Microsoft Desktop Services is straightforward. It was handled by the vendor. 

What other advice do I have?

I rate Microsoft Desktop Services eight out of 10. At the moment, I wouldn't recommend it to others. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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