Microsoft Remote Desktop Services Reviews

We use it on the customer side. We use the product as remote desktop services. 

We've been satisfied with the product overall. 

The remote desktop features are great. It allows users to work remotely. We can take a remote session on the server.

It's largely stable.

The solution is easy to implement. 

We'd like more granular security control of the desktop services. Right now, we have a third-party solution that does this. 

We need to control via group policies. We need to be able to implement these policies in a simpler way in order to control users in a more granular way.

I've used the solution since 2010. I've used it for over ten years. 

The solution is mostly stable. I'd rate the stability five out of ten. We are not able to control or protect without group policies. With a better ability to make policies, it will become stable.

I have not attempted to scale the solution. We're using it for on-premises reasons only. All the customers are here. 

We do not contact technical support directly. We simply rely on Google and seek out our own answers if needed.

We have used different solutions in the past. We found it was easier to centralize control and maintain better security with it. 

For the most part, it is easy to implement. However, the management is dependent on group policies. 

How many people you need to deploy the solution depends on the size of the environment required. 

I'm not aware of the exact pricing. I work on the implementation side. 

We had been working as a partner for Microsoft.

I'd rate the solution five out of ten.

Microsoft needs one centralized console to manage all of its components. That would make it better. 

I primarily use the solution for online work.

The initial setup is simple. 

It is scalable.

The solution is stable.

I don't really like the solution in general. It's like Microsoft made me use it. I didn't have a choice per se.

The price is too high.

I can use a VPN and get the same results while using an actual desktop.

I'd like to have more courses or training available. 

I've been using the solution for a few years. I've used it since around 2019. It hasn't been an extremely long amount of time.

The solution is really stable. I'd rate it ten out of ten. I've had no issues with reliability. There are no bugs or glitches and it doesn't crash or freeze. 

The scalability is good. You can basically keep adding licenses as needed when you have new users. We have four or five users at this time.

I've never had to use technical support. I can't speak to how helpful or responsive they would be. 

I have used TeamViewer in the past, however, it's quite different from this product. I used the consumer version, not the enterprise version.

I found the initial setup to be quite simple and straightforward. You only have to add a Remote Desktop license. There's no need to call or involve anyone else. 

The solution comes at a high price. It was not cheap. 

I'm a reseller.

I could recommend the solution to others if they need it and it makes sense for their use case. 

I'd rate the solution six out of ten. It's too much of a cost.

I was exploring a different feature, particularly trying to deploy active directory domain services. Hence, as an IT administrator, I needed to enable a Remote Desktop Service feature that allows me to connect remotely to the server in just a matter of seconds, so that was my use case for Microsoft Remote Desktop Services.

I was trying to install Microsoft Office on the computer remotely, which means connecting to the server through Microsoft Remote Desktop Services to see if the server has access to the internet or whenever an update needs to be installed.

What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.

What needs improvement in Microsoft Remote Desktop Services is the connection when I'm outside the network. It should be more accessible. For example, if I use a public network, I want to connect remotely more effortlessly, from my internal network, without much requirement.

I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services.

I've used Microsoft Remote Desktop Services twice, and if it's an emergency, I can use it immediately. From time to time, I use the solution.

I found Microsoft Remote Desktop Services stable.

For me, Microsoft Remote Desktop Services doesn't require scaling compared to other services. It works fine, so you won't need to scale it.

I have yet to contact Microsoft Remote Desktop Services technical support.

I found it easy to set up Microsoft Remote Desktop Services. It takes a few seconds to enable your options on your computer, particularly for on-premise deployment. However, it takes about two minutes to deploy if you'd like to deploy the solution for a managed server in the cloud.

I deployed Microsoft Remote Desktop Services with the help of a consultant because when I was trying to deploy on the cloud, there was a pop-up telling me to wait ten minutes to complete the setup. Then I could get assistance if I had a question, which I did.

I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows.

The version of Microsoft Remote Desktop Services that I use depends on the environment I'm in. For example, if it's Windows 10, I'll have a different version than Windows Server 2022 or Windows 11. It depends on the system version I want to run the solution on.

Most of the time, the deployment model for Microsoft Remote Desktop Services is on-premises. Still, you can also do a hybrid deployment if you want to connect to a server in another region.

The IT team uses Microsoft Remote Desktop Services.

I recommend the service to others.

My rating for Microsoft Remote Desktop Services is eight out of ten.

We primarily use the solution as a remote desktop.

The solution's capabilities are great. I like the remote capabilities.

It has a lot of features. We have everything we would need in a remote desktop.

The solution is stable.

It is scalable.  

Technical support is helpful.

The solution offers good value for money.

For Microsoft, maybe bandwidth optimization is one of the areas that need improvement. They also need better support for video applications, like Teams.

I've been using the solution from the beginning. 

The stability is fine. If we have the right bandwidth, I would rate it nine or ten out of ten in terms of reliability. There are no bugs or glitches. It doesn't crash or freeze.

If you have enough bandwidth, yes, it's scalable. However, if the bandwidth is limited, there is a problem. There should be better optimization for bandwidth utilization.

About 50% to 60% of the company uses the solution. 

I've occasionally reached out to technical support. They are helpful and responsive. 

Positive

We used Splashtop solutions, not TeamViewer, and this is also quite a good solution and offers good quality. However, Microsoft's solution offers better support and a more convenient way to optimize support from one administrator to many users. Microsoft's processes are much smoother.

The initial setup's level of difficulty depends. For the administrator, it is simple. For the VDI solutions, it's quite complex.

While the solution is more expensive, it is worth the cost. I'd rate the value you get out of the solution a four or five out of five. 

Usually, at the moment, in Poland, the customers are implementing a hybrid solution. We are looking at this approach as well for our customers. The solution can be implemented on-premise and in the cloud. Certainly, most vendors try to position it as a cloud solution. However, sometimes it's quite challenging to convince the customer that the cloud isn't possible. That's why we are looking at vendors who offer broader implementation options.

We are an end-user and also a Microsoft partner. 

We have the solution on-premise; however, for the VDI solution, which is not a technical remote desktop. We can see the Remote Desktop for administrators or for end users. For the administrator, it certainly is on-premise; for the end user, the VDI solutions, in Poland, we have on-premise and also pure cloud solutions.

I'd rate the solution nine out of ten. I'd recommend the product to others. 

The first use case was related to the development and testing environment. Before COVID, it was also for remote connections for work from home, to have access to a protected environment.

The solution has improved a lot.

It's simple to set up. 

It is stable. 

The solution can scale according to the hardware available. 

The solution isn't as good as the Citrix option.

I used the solution for ten years. 

It's a stable, reliable product. There are no bugs or glitches and it doesn't crash or freeze. 

There are some limitations in terms of the the ability to expand. It's scalable according to the hardware limitation or the virtual environment limitation.

I've also used Citrix. I prefer Citrix to Remote Desktop connections. The management and flow are better.

Hyper-V is also challenging Citrix. However, Citrix has a strong reputation still.

The initial setup was not complex at all. It was very straightforward. 

The connection for the client is embedded in the system. You just need to configure the servers and credentials. 

We did not calculate an ROI, however, it does offer more features than we needed and therefore offers great value for money. 

I'm not sure about the licensing. The licensing policies are changing in the Microsoft environment, so I'm not sure how it's licensed at this time. 

My understanding is that it is expensive. Even if we negotiate, it depends on the business you have and the volumes you run an issue for.

With the rules changing, the licensing can be complex. 

I was a reseller and partner. 

I'm not sure which version of the solution I used. 

We started using the solution on-premises and then deployed it to the Azure cloud. 

I'd rate the solution eight out of ten. It's simple to deploy. Users just need to negotiate a price and handle tasks around their server license. 

We use it to connect to the legacy system.

It is still in the early stages, and the features are purely for connectivity.

There is a limitation on the number of concurrent users. The limitation is 20, and you have to spin up more than one server, which is not needed at this stage because of customers. So they reduced it to 12 active users. So if you want to deploy more than 12, you should assess other solutions.

We have been using this solution for three months, and it is the latest version. It is deployed on cloud.

We had issues with stability in the beginning, but it is good now. The stability depends on connectivity in terms of the latency of the internet link.

We have not tried to scale it. We have 40 users using this solution.

I rate the technical support a six out of ten. It took them a while to understand the technology.

We chose this solution because it's a Microsoft Cloud and end-to-end all solution, Cloud 365. In addition, it's all Microsoft, so it made sense to stay with the same VDI solution.

The initial setup was straightforward. The deployment was done with BCX, and it took one week.

The licensing came with the product, and the solution had no additional costs.

I rate this solution an eight out of ten. Regarding advice, it depends on the requirements and what you need. In this case, it's just for one legacy system. So if you assess more functionality and scalability, we would look at different products because the customers would be prepared to pay for those products.

Microsoft Remote Desktop Services could improve by having graphical acceleration.

I have been using Microsoft Remote Desktop Services for approximately two years.

Microsoft Remote Desktop Services is stable and reliable.

The scalability of Microsoft Remote Desktop Services is good.

I have not needed to call the support from Microsoft Remote Desktop Services because the solution is easy to use.

I have previously used other solutions, such as Citrix and VMware. Citrix is the best choice of the ones I have tried.

The initial setup of Microsoft Remote Desktop Services is very easy.

The price of Microsoft Remote Desktop Services is reasonable.

I rate Microsoft Remote Desktop Services an eight out of ten.

We use the solution for support and remote access to servers.

We use Microsoft Remote Desktop Services for its convenience and remote access capabilities.

Using our Active Directory policies, we can connect again and then do remote printing and file copying. We use it on our SAP system.

The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it.

I have been using Microsoft Remote Desktop Services for 10 years.

The product is stable.

I rate the solution’s stability a seven or eight out of ten.

One or two people are using this solution.

The initial setup is simple.

We don't need to buy licenses because we are a Microsoft partner.

We use cloud remote support because we need to assist our customers. It allows them to connect from the web. It's designed to be faster but unsuitable for direct external internet connections. You must set up a VPN and password handling to effectively use it. We primarily work behind the firewall.

Integration is straightforward because it integrates well with Windows Server.

Overall, I rate the solution an eight out of ten.