Group Cyber Security Manager at Tod's SpA
Real User
Top 20
A stable solution with good customer support, however similar products are available for free
Pros and Cons
  • "I've had good experiences with Microsoft customer support."
  • "I would say it's expensive as there similar products available for free."

What is our primary use case?

It allows me to remotely take control of a desktop if my wife or son has a problem.

For how long have I used the solution?

I have been using the solution for one or two years. 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It doesn't need to be scalable in my case as I only implement the solution on a few desktops at home. 

Buyer's Guide
Microsoft Remote Desktop Services
April 2024
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.

How are customer service and support?

I've had good experiences with Microsoft customer support. 

How was the initial setup?

It was easy for me, but I have experience working in this field.

What's my experience with pricing, setup cost, and licensing?

I would say it's expensive as there similar products available for free. 

What other advice do I have?

I rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Process Control and Automation Engineer - PCD Administrator at a energy/utilities company with 10,001+ employees
Real User
Stable and easy to use product, could be made simple from the perspective of the end user
Pros and Cons
  • "The technical support is good."
  • "From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."

What is our primary use case?

We use Microsoft Remote Desktop if we want, for example, to help a user that has a problem. We can also use it to take the control of a computer on a remote location.

What is most valuable?

The simplicity of the product has been most valuable to me. This is especially true if you use a Microsoft product to connect to Microsoft Remote Desktop. There is no broker in between. Microsoft Remote Desktop is something that comes with Windows at no cost unless you use a Microsoft server.

For me, it boils down to simplicity. There is no cost and the setup is easy. 

What needs improvement?

From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it.

Microsoft could also improve the sustainability of this product, especially in terms of account redundancy. They could also add something like a log to make more easy to use so that they can easily prevent some of the failures. I think Microsoft can do better.

For how long have I used the solution?

I have been using Microsoft servers for more than 20 years. My first Microsoft server was NT 3.5.

What do I think about the stability of the solution?

Microsoft Remote Desktop is quite stable product now, particularly if you compare it to previous version.

What do I think about the scalability of the solution?

Microsoft Remote Desktop is scalable. 

How are customer service and support?

The technical support is good. I have had some issues with them, but most of time the technical support is good. Phone support is difficult for me to use but the Microsoft Knowledge Base has been helpful. It is easy to find solutions to problems in the knowledge base. You can also get email support, which is useful. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Remote Desktop Services
April 2024
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.
ICT Manager at a transportation company with 201-500 employees
Real User
Top 5
Scalable, stable, and initial setup simple
Pros and Cons
  • "Microsoft Remote Desktop Services is scalable."
  • "Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."

What is our primary use case?

We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas. I think that is very flexible in order to provide the correct maintenance and deploy the services.

What needs improvement?

Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for approximately four years.

What do I think about the stability of the solution?

Microsoft Remote Desktop Services is stable. However, the first stage was a bit unstable because you need to spend time in order to set up all the settings in a proper way based on the organization. The system is stable and functional when set up the correct way.

What do I think about the scalability of the solution?

Microsoft Remote Desktop Services is scalable.

You have to set up an additional remote desktop server in order to leverage the resource in terms of elaboration RAM et cetera.

We have approximately 40 people using this solution in my company.

How are customer service and support?

We work with a partner for our support.

Which solution did I use previously and why did I switch?

We have used Citrix previously and it is more stable but it's a more expensive platform. 

How was the initial setup?

The initial setup of Microsoft Remote Desktop Services is easy.

What's my experience with pricing, setup cost, and licensing?

Microsoft Remote Desktop Services is less expensive than some other solutions on the market.

I rate the price of Microsoft Remote Desktop Services a three out of five.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Remote Desktop Services an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Organizer at a translation and localization position with 1-10 employees
Real User
Top 5
Helps to connect with remote workers but needs to improve security
Pros and Cons
  • "The solution works on Microsoft servers."
  • "Microsoft Remote Desktop Services needs to improve its security."

What is our primary use case?

We have a group of users who work remotely for us, as well as others who connect to our computers from various locations.

What is most valuable?

The solution works on Microsoft servers. 

What needs improvement?

Microsoft Remote Desktop Services needs to improve its security. 

For how long have I used the solution?

I have been using the product for 20 years. 

What do I think about the stability of the solution?

I rate Microsoft Remote Desktop Services' stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a nine out of ten. My company has 80 users. 

How are customer service and support?

We don't use technical support from Microsoft. We have outsourced it to another company. 

Which solution did I use previously and why did I switch?

We chose Microsoft because it was cheaper. 

How was the initial setup?

Microsoft Remote Desktop Services' deployment is easy. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is high in the Slovenian market. I rate it a nine out of ten. 

What other advice do I have?

I rate Microsoft Remote Desktop Services a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr. Manager of Software and Controls at a manufacturing company with 51-200 employees
Real User
Top 10
Simple remote system access, reliable, and uncomplicated setup
Pros and Cons
  • "The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
  • "Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."

What is our primary use case?

Microsoft Remote Desktop Services is used to connect to other systems.

How has it helped my organization?

Microsoft Remote Desktop Services has helped our organization because it provides easier access to desktops without having to be physically on-site.

What is most valuable?

The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises.

What needs improvement?

Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it.

For how long have I used the solution?

I have used Microsoft Remote Desktop Services within the last 12 months.

What do I think about the stability of the solution?

The stability of Microsoft Remote Desktop Services is very good.

What do I think about the scalability of the solution?

The scalability could improve by having a multi-session manager.

Our IT department uses Microsoft Remote Desktop Services.

How was the initial setup?

The initial setup of Microsoft Remote Desktop Services is simple, it is not complex.

What's my experience with pricing, setup cost, and licensing?

Microsoft Remote Desktop Services comes free as part of Microsoft Windows.

What other advice do I have?

I rate Microsoft Remote Desktop Services a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SAP manager at Pakistan Telecommunication Limited
Real User
Top 20
Offers ease of use and deployment to users
Pros and Cons
  • "The product's initial setup phase was easy."
  • "In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved."

What is our primary use case?

My company uses the capabilities of Microsoft Remote Desktop Services to connect with Windows from home.

What is most valuable?

I have never faced any issues working with Microsoft Remote Desktop Services. You can say that the tool has remote access functionalities that every system or network admin uses. In some case scenarios, we also get the end user to use Microsoft Remote Desktop Services. The tool is simple to use and simple to deploy.

What needs improvement?

Microsoft improves its UI experience in every upgrade.

In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for more than 10 years. I am an end-user of the tool.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an 8 out of 10.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an 8 out of 10.

How was the initial setup?

The product's initial setup phase was easy.

I haven't done the product setup process for a long time.

For those who use Microsoft Azure service, the solution is deployed on the cloud model. If someone uses Windows Server, the solution can be deployed on an on-premises or a local cloud model.

What was our ROI?

Actually, there are many many other products that provide remote access capabilities. If we compare Microsoft Remote Desktop Services with the other products, I would recommend the virtual network console and maybe a communication application that can be used with Linux OS. If you start with Microsoft, Remote Desktop Services is a very good tool.

What other advice do I have?

The remote work concept came into the picture after COVID-19. Before COVID-19, I was a network admin. Many people were using Microsoft Remote Desktop Services for remote access. In my company, if we are at home and want to check if all the backups are taken care of by automated operations and other related activities, we use Microsoft Remote Desktop Services to connect to the Windows Server.

My company uses many Microsoft products, like Office 365, Microsoft teams, MS Office, Excel and SharePoint. Every company uses Microsoft products. All the four companies I have worked at in the past use Microsoft.

I rate the tool an 8 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Manager at SOLUZIONE SRL
Real User
Top 5
A platform of choice for building virtualization solutions for every end customer need
Pros and Cons
  • "The solution is user-friendly and has a good user experience."
  • "Microsoft should be more compatible with other operating system."

What is most valuable?

The solution is user-friendly and has a good user experience. 

What needs improvement?

Microsoft should be more compatible with other operating system. 

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for a few years. 

What do I think about the stability of the solution?

Microsoft is a stable solution. I rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

Only one user using the solution. 

Which solution did I use previously and why did I switch?

Previously we used VMware but Microsoft is easy to deploy. 

How was the initial setup?

The initial setup is straightforward. The deployment takes a few seconds. 

What's my experience with pricing, setup cost, and licensing?

There is a licensing cost. 

What other advice do I have?

Overall, I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT
Real User
Top 5Leaderboard
A fast and stable solution that any company can use
Pros and Cons
  • "The solution is really fast."
  • "The performance of Remote Desktop Services could be better."

What is our primary use case?

I use the solution to connect to different servers.

What is most valuable?

The solution is really fast. Every company can use it.

What needs improvement?

When a change is made in Box, it affects all the services, which is annoying.

The performance of Remote Desktop Services could be better.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The stability of the solution is good. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the scalability of the solution a ten out of ten. About 1000 employees are using the solution in our organization.

How was the initial setup?

The initial setup is straightforward. We can find the necessary information on the Internet.

What about the implementation team?

We need five employees, including managers, administrators, and engineers, to deploy and maintain the solution.

What other advice do I have?

It is a cloud-based solution. We can use the solution on a local server or the cloud, depending on our organization's needs. I would recommend the solution to others. It is useful and straightforward. Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.