If any of our clients using the internet are facing an issue, we connect Microsoft Remote Desktop Services and troubleshoot the exact issue.
Software Engineer at Apmosys Technology Pvt. Ltd.
An exceptionally scalable tool requiring a straightforward setup phase
Pros and Cons
- "Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
- "There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
What is our primary use case?
What is most valuable?
Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features.
What needs improvement?
There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved. Also, for a long duration, if we share Microsoft Remote Desktop Services, then network issues come up, so I suggest improvements in the aforementioned areas. Also, the pricing could be better.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for one or two months. Also, I am using the solution's latest version.
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What do I think about the stability of the solution?
The network issue is something that causes us to invest longer time duration in connecting, after which it gets disconnected. Hence, I rate the solution's stability nine and a half out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten. Around five to ten of our clients are users using the solution. Also, the solution is being used extensively.
I do have plans to increase the usage of the solution. The number of users is increasing. In the last month, we have had two or three potential clients in the pipeline. In the near future, its usage will increase.
How are customer service and support?
I have never contacted technical support.
How was the initial setup?
The solution's initial setup process was straightforward. The deployment process took around a week.
Deployment steps are followed. For every network deployment, it is necessary to generate a single token. Once this token is generated, payment will be required. Once we obtain the UI connector, it is essential to verify that everything is running smoothly. Only then can it be directly connected, ensuring that the deployment process takes place without any issues.
Regarding the deployment of one server, if done by someone knowledgeable with Microsoft products, then it can be done directly. Else it will take a month since we need time to learn all these things. An engineer looks into a few things.
What about the implementation team?
The implementation can be done in-house.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side.
What other advice do I have?
I will recommend it to others when I think it's quite an easy tool, especially if its implementation is easy. We should also be able to connect and solve our problems through troubleshooting issues remotely. For long-distance purposes, the tool gets quite easier for its users. I will recommend that everyone should use it.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Beneficial central management and overall good reliability
Pros and Cons
- "The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
- "The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
What is most valuable?
The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately 15 years.
What do I think about the stability of the solution?
The stability of Microsoft Remote Desktop Services is scalable if you have reasonably good hardware. Overall the reliability is good.
What do I think about the scalability of the solution?
Microsoft Remote Desktop Services is scalable. You can add nodes, remove nodes, and there is load balancing embedded into the solution too.
We have approximately 30 to 50 users using this solution in my organization.
How are customer service and support?
I am in contact with support from Microsoft Remote Desktop Services approximately twice or three times a year for a particular topic. They typically have been able to resolve our issues, but it is sometimes difficult to be passed over to someone who understands the issue we are facing through the different levels of support.
I rate the support from Microsoft Remote Desktop Services a four out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are using a mixture of Remote Desktop Services and Citrix solutions. Citrix is more prevalent based on this solution category.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Microsoft Remote Desktop Services a three out of five.
What other advice do I have?
I would recommend Microsoft Remote Desktop Services for somebody who needs to have centralized control applications, users, or the setup of applications.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Remote Desktop Services
October 2025
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,846 professionals have used our research since 2012.
Sr. Manager of Software and Controls at a manufacturing company with 51-200 employees
Simple remote system access, reliable, and uncomplicated setup
Pros and Cons
- "The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
- "Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
What is our primary use case?
Microsoft Remote Desktop Services is used to connect to other systems.
How has it helped my organization?
Microsoft Remote Desktop Services has helped our organization because it provides easier access to desktops without having to be physically on-site.
What is most valuable?
The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises.
What needs improvement?
Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it.
For how long have I used the solution?
I have used Microsoft Remote Desktop Services within the last 12 months.
What do I think about the stability of the solution?
The stability of Microsoft Remote Desktop Services is very good.
What do I think about the scalability of the solution?
The scalability could improve by having a multi-session manager.
Our IT department uses Microsoft Remote Desktop Services.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is simple, it is not complex.
What's my experience with pricing, setup cost, and licensing?
Microsoft Remote Desktop Services comes free as part of Microsoft Windows.
What other advice do I have?
I rate Microsoft Remote Desktop Services a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Highly reliable and scalable
Pros and Cons
- "Microsoft Remote Desktop Services is highly stable."
- "Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
What needs improvement?
Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for more than 10 years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is highly stable.
What do I think about the scalability of the solution?
I did not have a problem with the stability because I was using it for personal use, not for business use. The solution was scalable for my needs.
How are customer service and support?
I have not used the technical support from Microsoft.
What other advice do I have?
I rate Microsoft Remote Desktop Services an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at Saudi Customs
Straightforward installation and reliable
Pros and Cons
- "The installation is straightforward."
- "There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
What needs improvement?
There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately 20 years.
What do I think about the stability of the solution?
I have found Microsoft Remote Desktop Services to be stable.
How are customer service and support?
I have not used technical support.
How was the initial setup?
The installation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution comes free with Microsoft Windows.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Remote Desktop Services a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Executive at a leisure / travel company with 201-500 employees
Installation is straightforward and done by a vendor engineer
Pros and Cons
- "Installing Microsoft Desktop Services is straightforward."
- "Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
What is our primary use case?
We're using Microsoft Remote Desktop to remotely log into computers via terminal services.
What needs improvement?
Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions.
For how long have I used the solution?
About a year.
How was the initial setup?
Installing Microsoft Desktop Services is straightforward. It was handled by the vendor.
What other advice do I have?
I rate Microsoft Desktop Services eight out of 10. At the moment, I wouldn't recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ENGINEER IT at SYAC
An easily scalable solution
Pros and Cons
- "We have scaled the solution and find this easy to do."
- "The solution should have better security."
What is our primary use case?
We use the latest update.
What needs improvement?
The solution should have better security.
It is overpriced.
What do I think about the stability of the solution?
The solution lacks stability.
What do I think about the scalability of the solution?
We have scaled the solution and find this easy to do.
How are customer service and technical support?
While the Microsoft support is good, it would be nice if they would have faster response time.
How was the initial setup?
The initial setup is difficult and there is a lack of adequate documentation. The process should be simplified.
What's my experience with pricing, setup cost, and licensing?
The solution is overly expensive.
What other advice do I have?
Overall, the solution is good.
I would recommend it to others.
I rate Microsoft Remote Desktop Services as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System and DBA at a energy/utilities company with 1,001-5,000 employees
High performance, scalable, and reliable
Pros and Cons
- "The performance is one of the main features of this solution."
- "In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
What is our primary use case?
We are using Microsoft Remote Desktop Services in one of our departments and we connect to our applications through this solution remotely.
What is most valuable?
The performance is one of the main features of this solution.
What needs improvement?
In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost. For example, if I am connected on my LAN or WAN, and there is any latency in the network while I am connected it will stay connected for one or two minutes. Without any buffering, the connection will be disconnected, and the work is lost.
For how long have I used the solution?
I have been using this solution for approximately six years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
We have found the solution to be scalable.
We have 500 users using this solution in my organization.
What about the implementation team?
Our IT team of three engineers did the implementation of this solution and they also provide the maintenance.
What other advice do I have?
We are in the process of testing whether this solution will operate on a system with low RAM.
I recommend this solution to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2025
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