Microsoft Remote Desktop Services Reviews

We use Microsoft Remote Desktop if we want, for example, to help a user that has a problem. We can also use it to take the control of a computer on a remote location.

The simplicity of the product has been most valuable to me. This is especially true if you use a Microsoft product to connect to Microsoft Remote Desktop. There is no broker in between. Microsoft Remote Desktop is something that comes with Windows at no cost unless you use a Microsoft server.

For me, it boils down to simplicity. There is no cost and the setup is easy. 

From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it.

Microsoft could also improve the sustainability of this product, especially in terms of account redundancy. They could also add something like a log to make more easy to use so that they can easily prevent some of the failures. I think Microsoft can do better.

I have been using Microsoft servers for more than 20 years. My first Microsoft server was NT 3.5.

Microsoft Remote Desktop is quite stable product now, particularly if you compare it to previous version.

Microsoft Remote Desktop is scalable. 

The technical support is good. I have had some issues with them, but most of time the technical support is good. Phone support is difficult for me to use but the Microsoft Knowledge Base has been helpful. It is easy to find solutions to problems in the knowledge base. You can also get email support, which is useful. 

I'm a technical manager and we are customers of Microsoft.

The solution has very smooth connectivity and is a very user friendly product. An additional advantage is that it works with very low bandwidth. 

We've had a few occasions when the application has crashed suddenly, possibly due to updates. Microsoft updates should not directly impact the application and rather than releasing post hotfixes, it would be better to carry out testing before releasing it to the environment. It's a challenge for us; the new application is upgraded, but there's an incompatibility. It should be the other way around - testing in the lab environment and then commercially released.

An additional feature we'd like to see would be cross-platform support. With more OSs in the market whether Microsoft, iMac or Android applications, it would be good to have a smooth transition between cross-platform support both in terms of operating system and in terms of devices. Moving from tabs to mobiles to desktops to laptops to notebooks - the transition between multiple OSs and multiple hardwares.

I've been using this solution for the last five years. 

The solution is stable. 

The product is scalable, we have over 500 users. 

The quality of the technical support is quite good although it's often dependent on the quality of the Microsoft partner. If the partner is good, then support is good but if not, there can be issues. 

The pricing in comparison to similar products is quite good.

I would suggest a UAT test on a smaller group or pilot deployment. Once you do a test run on the pilot deployment, then it should be rolled out for a larger base of users.

In terms of overall experience, I rate the solution eight out of 10. 

We are using Microsoft Remote Desktop Services in one of our departments and we connect to our applications through this solution remotely.

The performance is one of the main features of this solution.

In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost. For example, if I am connected on my LAN or WAN, and there is any latency in the network while I am connected it will stay connected for one or two minutes. Without any buffering, the connection will be disconnected, and the work is lost.

I have been using this solution for approximately six years.

The stability is good.

We have found the solution to be scalable.

We have 500 users using this solution in my organization.

Our IT team of three engineers did the implementation of this solution and they also provide the maintenance.

We are in the process of testing whether this solution will operate on a system with low RAM.

I recommend this solution to others.

I rate Microsoft Remote Desktop Services an eight out of ten.

Our use case is two-fold. We use it for securing workplaces in our on-premise environment for remote users. We also use it for management. We manage most of our environments from a secure remote desktop in our data center. We connect through a remote desktop gateway with a two-factor application installed there.

The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application.

Its look and feel could be updated.

In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image.

I have been using this solution for eight years.

It is very reliable.

It is very scalable. At the moment, we have around 2,000 users.

We have a Premier support contract, and it works great.

Its initial setup was straightforward. Because of COVID-19, we had to deploy workspaces for our users. It was fairly simple to deploy our RDS farm so that our users could work safely from home.

Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing.

I would recommend this solution. I would rate Microsoft Remote Desktop Services an eight out of ten.

My main use case for Microsoft Remote Desktop Services is to connect to remote servers in the cloud that I use in my back-end application.

The best features Microsoft Remote Desktop Services offers is that it's easy to use.

Both the interface and the setup process make it feel easy to use for me.

Microsoft Remote Desktop Services positively impacts my organization because it makes the job and work easier for all.

It makes the work easier for everyone because it's easy to use and we can save time when connecting to our back-end servers.

Microsoft Remote Desktop Services are adequate for now and can be improved.

I have been using Microsoft Remote Desktop Services for about 15 years.

My advice to others looking into using Microsoft Remote Desktop Services is to use it because it's a good tool. I would rate this product a 10.

We have a group of users who work remotely for us, as well as others who connect to our computers from various locations.

The solution works on Microsoft servers. 

Microsoft Remote Desktop Services needs to improve its security. 

I have been using the product for 20 years. 

I rate Microsoft Remote Desktop Services' stability a nine out of ten. 

I rate the tool's scalability a nine out of ten. My company has 80 users. 

We don't use technical support from Microsoft. We have outsourced it to another company. 

We chose Microsoft because it was cheaper. 

Microsoft Remote Desktop Services' deployment is easy. 

The tool's pricing is high in the Slovenian market. I rate it a nine out of ten. 

I rate Microsoft Remote Desktop Services a nine out of ten. 

If any of our clients using the internet are facing an issue, we connect Microsoft Remote Desktop Services and troubleshoot the exact issue.

Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features.

There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved. Also, for a long duration, if we share Microsoft Remote Desktop Services, then network issues come up, so I suggest improvements in the aforementioned areas. Also, the pricing could be better.

I have been using Microsoft Remote Desktop Services for one or two months. Also, I am using the solution's latest version.

The network issue is something that causes us to invest longer time duration in connecting, after which it gets disconnected. Hence, I rate the solution's stability nine and a half out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten. Around five to ten of our clients are users using the solution. Also, the solution is being used extensively.

I do have plans to increase the usage of the solution. The number of users is increasing. In the last month, we have had two or three potential clients in the pipeline. In the near future, its usage will increase.

I have never contacted technical support.

The solution's initial setup process was straightforward. The deployment process took around a week.

Deployment steps are followed. For every network deployment, it is necessary to generate a single token. Once this token is generated, payment will be required. Once we obtain the UI connector, it is essential to verify that everything is running smoothly. Only then can it be directly connected, ensuring that the deployment process takes place without any issues.

Regarding the deployment of one server, if done by someone knowledgeable with Microsoft products, then it can be done directly. Else it will take a month since we need time to learn all these things. An engineer looks into a few things.

The implementation can be done in-house.

The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side.

I will recommend it to others when I think it's quite an easy tool, especially if its implementation is easy. We should also be able to connect and solve our problems through troubleshooting issues remotely. For long-distance purposes, the tool gets quite easier for its users. I will recommend that everyone should use it.

Overall, I rate the solution a ten out of ten.

The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.

I have been using Microsoft Remote Desktop Services for approximately 15 years.

The stability of Microsoft Remote Desktop Services is scalable if you have reasonably good hardware. Overall the reliability is good.

Microsoft Remote Desktop Services is scalable. You can add nodes, remove nodes, and there is load balancing embedded into the solution too.

We have approximately 30 to 50 users using this solution in my organization.

I am in contact with support from Microsoft Remote Desktop Services approximately twice or three times a year for a particular topic. They typically have been able to resolve our issues, but it is sometimes difficult to be passed over to someone who understands the issue we are facing through the different levels of support.

I rate the support from Microsoft Remote Desktop Services a four out of five.

Positive

We are using a mixture of Remote Desktop Services and Citrix solutions. Citrix is more prevalent based on this solution category.

The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it.

I rate the price of Microsoft Remote Desktop Services a three out of five.

I would recommend Microsoft Remote Desktop Services for somebody who needs to have centralized control applications, users, or the setup of applications.

I rate Microsoft Remote Desktop Services an eight out of ten.