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System Organizer at a translation and localization position with 1-10 employees
Real User
Dec 12, 2023
Helps to connect with remote workers but needs to improve security
Pros and Cons
  • "The solution works on Microsoft servers."
  • "Microsoft Remote Desktop Services needs to improve its security."

What is our primary use case?

We have a group of users who work remotely for us, as well as others who connect to our computers from various locations.

What is most valuable?

The solution works on Microsoft servers. 

What needs improvement?

Microsoft Remote Desktop Services needs to improve its security. 

For how long have I used the solution?

I have been using the product for 20 years. 

Buyer's Guide
Microsoft Remote Desktop Services
December 2025
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate Microsoft Remote Desktop Services' stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a nine out of ten. My company has 80 users. 

How are customer service and support?

We don't use technical support from Microsoft. We have outsourced it to another company. 

Which solution did I use previously and why did I switch?

We chose Microsoft because it was cheaper. 

How was the initial setup?

Microsoft Remote Desktop Services' deployment is easy. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is high in the Slovenian market. I rate it a nine out of ten. 

What other advice do I have?

I rate Microsoft Remote Desktop Services a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer at a tech consulting company with 501-1,000 employees
Real User
May 17, 2023
An exceptionally scalable tool requiring a straightforward setup phase
Pros and Cons
  • "Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
  • "There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."

What is our primary use case?

If any of our clients using the internet are facing an issue, we connect Microsoft Remote Desktop Services and troubleshoot the exact issue.

What is most valuable?

Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features.

What needs improvement?

There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved. Also, for a long duration, if we share Microsoft Remote Desktop Services, then network issues come up, so I suggest improvements in the aforementioned areas. Also, the pricing could be better.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for one or two months. Also, I am using the solution's latest version.

What do I think about the stability of the solution?

The network issue is something that causes us to invest longer time duration in connecting, after which it gets disconnected. Hence, I rate the solution's stability nine and a half out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten. Around five to ten of our clients are users using the solution. Also, the solution is being used extensively.

I do have plans to increase the usage of the solution. The number of users is increasing. In the last month, we have had two or three potential clients in the pipeline. In the near future, its usage will increase.

How are customer service and support?

I have never contacted technical support.

How was the initial setup?

The solution's initial setup process was straightforward. The deployment process took around a week.

Deployment steps are followed. For every network deployment, it is necessary to generate a single token. Once this token is generated, payment will be required. Once we obtain the UI connector, it is essential to verify that everything is running smoothly. Only then can it be directly connected, ensuring that the deployment process takes place without any issues.

Regarding the deployment of one server, if done by someone knowledgeable with Microsoft products, then it can be done directly. Else it will take a month since we need time to learn all these things. An engineer looks into a few things.


What about the implementation team?

The implementation can be done in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side.

What other advice do I have?

I will recommend it to others when I think it's quite an easy tool, especially if its implementation is easy. We should also be able to connect and solve our problems through troubleshooting issues remotely. For long-distance purposes, the tool gets quite easier for its users. I will recommend that everyone should use it.

Overall, I rate the solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Remote Desktop Services
December 2025
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
Solution Architect at a tech services company with 201-500 employees
Real User
Dec 4, 2022
Beneficial central management and overall good reliability
Pros and Cons
  • "The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
  • "The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."

What is most valuable?

The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for approximately 15 years.

What do I think about the stability of the solution?

The stability of Microsoft Remote Desktop Services is scalable if you have reasonably good hardware. Overall the reliability is good.

What do I think about the scalability of the solution?

Microsoft Remote Desktop Services is scalable. You can add nodes, remove nodes, and there is load balancing embedded into the solution too.

We have approximately 30 to 50 users using this solution in my organization.

How are customer service and support?

I am in contact with support from Microsoft Remote Desktop Services approximately twice or three times a year for a particular topic. They typically have been able to resolve our issues, but it is sometimes difficult to be passed over to someone who understands the issue we are facing through the different levels of support.

I rate the support from Microsoft Remote Desktop Services a four out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are using a mixture of Remote Desktop Services and Citrix solutions. Citrix is more prevalent based on this solution category.

How was the initial setup?

The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Microsoft Remote Desktop Services a three out of five.

What other advice do I have?

I would recommend Microsoft Remote Desktop Services for somebody who needs to have centralized control applications, users, or the setup of applications.

I rate Microsoft Remote Desktop Services an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Director at a tech services company with 1-10 employees
Real User
Nov 27, 2022
Fast, cost-effective, with simple and precise deployment
Pros and Cons
  • "The most valuable features are it is fast and cost-effective."
  • "I would like to see the hard drives work without locking up and integrate the local drives in the next release."

What is our primary use case?

Our primary use case is for accessing Visual Basic.

What is most valuable?

The most valuable features are it is fast and cost-effective. I am not aware of a replacement currently on the market.

What needs improvement?

I would like to see the hard drives work without locking up and integrate the local drives in the next release.

For how long have I used the solution?

I have been working with Microsoft Remote Desktop Services for the past couple of months.

What do I think about the stability of the solution?

There is stability but sometimes it does disconnect.

How was the initial setup?

The initial setup was easy and takes usually one or two days.

What about the implementation team?

We did our implementation in-house.

What's my experience with pricing, setup cost, and licensing?

I think that Microsoft Remote Desktop Services is expensive compared to Login solution.

Which other solutions did I evaluate?

I have used Citrix and Login solution. 

What other advice do I have?

Microsoft Remote Desktop Services is a good solution and I would rate it an eight on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1185063 - PeerSpot reviewer
Sr. Manager of Software and Controls at a manufacturing company with 51-200 employees
Real User
Jul 24, 2022
Simple remote system access, reliable, and uncomplicated setup
Pros and Cons
  • "The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
  • "Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."

What is our primary use case?

Microsoft Remote Desktop Services is used to connect to other systems.

How has it helped my organization?

Microsoft Remote Desktop Services has helped our organization because it provides easier access to desktops without having to be physically on-site.

What is most valuable?

The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises.

What needs improvement?

Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it.

For how long have I used the solution?

I have used Microsoft Remote Desktop Services within the last 12 months.

What do I think about the stability of the solution?

The stability of Microsoft Remote Desktop Services is very good.

What do I think about the scalability of the solution?

The scalability could improve by having a multi-session manager.

Our IT department uses Microsoft Remote Desktop Services.

How was the initial setup?

The initial setup of Microsoft Remote Desktop Services is simple, it is not complex.

What's my experience with pricing, setup cost, and licensing?

Microsoft Remote Desktop Services comes free as part of Microsoft Windows.

What other advice do I have?

I rate Microsoft Remote Desktop Services a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Saint Kim - PeerSpot reviewer
Founder/ CEO at a tech services company with 1-10 employees
Real User
Mar 29, 2022
Highly reliable and scalable
Pros and Cons
  • "Microsoft Remote Desktop Services is highly stable."
  • "Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."

What needs improvement?

Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for more than 10 years.

What do I think about the stability of the solution?

Microsoft Remote Desktop Services is highly stable.

What do I think about the scalability of the solution?

I did not have a problem with the stability because I was using it for personal use, not for business use. The solution was scalable for my needs.

How are customer service and support?

I have not used the technical support from Microsoft.

What other advice do I have?

I rate Microsoft Remote Desktop Services an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network Engineer at a government with 1,001-5,000 employees
Real User
Jan 12, 2022
Straightforward installation and reliable
Pros and Cons
  • "The installation is straightforward."
  • "There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."

What needs improvement?

There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for approximately 20 years.

What do I think about the stability of the solution?

I have found Microsoft Remote Desktop Services to be stable.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution comes free with Microsoft Windows.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Remote Desktop Services a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1697340 - PeerSpot reviewer
Team leader Modern Workplace, Senior Solution Architect at a tech services company with 11-50 employees
Real User
Dec 8, 2021
It's easy to use, but it doesn't scale well
Pros and Cons
  • "It's simple and easy to use."
  • "Remote Desktop Services doesn't scale well."

What is most valuable?

It's simple and easy to use.

For how long have I used the solution?

We've been providing Microsoft Remote Desktop Services for about 15 years.

What do I think about the scalability of the solution?

Remote Desktop Services doesn't scale well. 

How are customer service and support?

Microsoft support could be more accessible. They address issues quickly, but it's hard to reach them.

How was the initial setup?

Installing Remote Desktop Services is straightforward. The basic deployment took about one workday. One engineer could handle it.

What's my experience with pricing, setup cost, and licensing?

We have a monthly license.

What other advice do I have?

I rate Microsoft Remote Desktop Services five out of 10. I would recommend it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.