IT Central Station is now PeerSpot: Here's why

Jira Primary Use Case

RobertCampbell - PeerSpot reviewer
Product Manager at a insurance company with 10,001+ employees

We are using the product for general task management, largely. From a software development community perspective, obviously, we use the task management piece - the foundation to what leads into the development and the CI/CD pipelines and et cetera. Outside of that, it varies widely. At its very core, it's task management, however, then it's used by various functional areas within the company. For example, we have contracting and procurement that utilize it. And we have marketing that uses it and security, IT security, audit, compliance. Various functional areas across the company use Jira. We use it a lot. More and more business teams are using it today than were previously.

We also use it for reporting. With task management comes the Jira out-of-the-box reporting. We had Advanced Roadmaps before it was included in the product. And now that it's just rolled into the Data Center product, you obviously don't have to pay for it specifically anymore, however, that's the most scaled reporting that we have. Then, as far as any other apps are concerned, we really just use time and status for measuring continuous flow and have more of a Kanban approach. Of course, some workflow, add-ons, and things of that nature to add some value such as training for Jira.

I'm less concerned about marketplace apps due to the fact that, whether you go to Azure DevOps or Microsoft, or whether you go to Atlassian, there are countless apps out there that will extend the application itself. 

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VN
Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees

I work with a credit rating company in the US. As a scrum master and project manager, I have to make sure that all the impediments are removed for the team. I work with product owners to make sure that all initiatives requested by our stakeholders, who are mainly compliance and regulations people, are moving in a timely manner.

I use Jira to make sure that we are capturing all the work that is requested, and it is progressing in a timely manner. I am in charge of a squad called Core Operations Reporting. A squad is usually focused on one or two initiatives. The goal of our squad is to automate regulatory reports as much as possible. I talk to our stakeholders to ensure that any errors in credit ratings are dealt with in a timely manner. A lot of these requests are ad hoc, and we prioritize them in sprints in Jira. 

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Gesner Herard - PeerSpot reviewer
Senior Principal Engineer at a consultancy with 1-10 employees

We have different software projects. I primarily use Jira to define and plan projects for agile-based project management. We use different aspects. We have scrum-based management for some projects and different systems for others.

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Buyer's Guide
Jira
August 2022
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,358 professionals have used our research since 2012.
KV
Product Engineering & Operations Director at a tech services company with 10,001+ employees

It's pretty much for engineering development, Scaled Agile purposes for engineering development, for managing basically the epics and the stories and the capabilities and everything that we have to deliver in sprints. We're not using it as a ticketing tool or anything like that, for operations. We're using it purely for managing the development stuff in a Scaled Agile manner.

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DavidMason - PeerSpot reviewer
Consultant at a pharma/biotech company with 10,001+ employees

I'm overseeing the developments done in Jira. 

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AO
Head of Software Solutions at a tech services company with 11-50 employees

We have a service desk for customers. We have the whole flow from customer feedback throughout, committing with a relation in the code in Bitbucket.

We have the tracking and tracing, including all tracking of the issues all the way from the customer throughout the JIRA prioritization in backlogs and sprint planning and connecting those through the actual code commit in BItBucket. It's all done through JIRA to the service desk issue and back again to the customer. The entire ecosystem is quite connected.

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PO
Technical Lead at a mining and metals company with 51-200 employees

Virtually every day we have our daily scrum. Our team gathers around the board, which has all the columns showing where the tasks are standing: requested, planning, ready-coding, review, etc. Together, we view one task after the other and update the statuses. It's really a focal point of the team to know where the work stands, and what's the progress of the work since the last time we checked.

Within my company, there are roughly 25 employees using this solution. We have a scrum master, who's the most knowledgeable person on the tool. usually, they're the ones organizing the tasks, creating new tasks, and then creating the report at the end of the sprint or the quarter. They're the person who's creating the reports, using the more advanced features. That's the scrum master.

There are the developers, including me as a tech lead. There's the tester. There are managers — once in a while we have to present them with some reports and statistics, so they know how much work is being achieved, but they don't have in-depth knowledge of the tool. It's really an internal tool, so the customer is not involved.

We're not expanding much at the moment. We've been expanding in the past year, but now things have slowed down a little bit due to COVID-19.

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PM
Software Test Engineer at a financial services firm with 10,001+ employees

We're using JIRA in combination with Xray as a test management tool.

The Xray module gives us test management capabilities, right. Where we can store tests and test executions and so on. That's basically where we moved our test out and we left Quality Center behind. 

With Jira, basically, you have a story. You try to estimate the story and then you have to try to have coverage for each story with test cases. We sometimes use it for our automation perspective. We're using the JIRA Xray API to write bad test results into the tool, through an API call rather than going through the UI. Our continuous testing pipeline in GitLab will automatically update the test results through the Xray API. That's it.

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Bharath_Ram - PeerSpot reviewer
Lead, Tools implementation & Project Management at a financial services firm with 501-1,000 employees

For the past two years I have been administrating Jira for our enterprise organization, in which there are about 300 end users. Apart from an administrator, I'm also a hands-on Jira user now.

Our main uses for Jira include asset management, project management, Scrum project tracking, Kanban projects tracking, and cost tracking, as well as productivity measurement.

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KH
Software Engineer at a financial services firm with 10,001+ employees

Currently, we're using it as a tracking tool. It helps our development department operate more efficiently while enabling the business side of the company to understand and track things better. For example, if we get a requirement from the business side, they don't tell us the status of the current cover every time. So basically what we do, if we complete development or make it to the development phase, then we can change the status in Jira. If the other departments want to see the progress, they can go to the Jira dashboard. So this reduces the amount of necessary communication between the business side and developers. Developers can mainly focus on the development instead of having to answer questions from other departments.

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MallikKesavaraju - PeerSpot reviewer
Scaled Agile Consultant at Anthem Blue Cross Blue Shield

I have been the product manager for several years. I use it day in and day out to manage my team. I manage two teams at the moment and they are pretty large teams. Each has a minimum of about 12 people. We use not just agile, we use a scale model framework. All the work is managed through two pieces of software we use. One is called Jira Align. For the portfolio level software, what Jira bought recently, the previous name for the software was AgileCraft. All of the portfolios and features come loaded in Jira Align. From there, they will be composed into stories in Jira. That process is done using programming preventative planning. We do it every three months.

All of the stories are tracked. We have a workflow defined and we have statuses defined. As the team works on the story, the story moves from one status to another and we close them when everything gets carried over to the production release.

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JD
IT Project Manager at Gravity Diagnostics

We used it in my previous organization for project management, product management, and release management. In my current organization, where I started working a week ago, we are using Jira strictly for help-desk tickets. We are using DevOps for our release management. So, we've got DevOps, Jira, and some homegrown stuff, and I'm trying to figure out what's going to work best for this new organization.

I've used Jira and Confluence previously, and this is my first time using the help-desk ticketing system. It is cool and not a whole lot different than SolarWinds or Zendesk, except the appearance of it is more Jira.

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Uday Jonnala - PeerSpot reviewer
Staff Engineer at a computer software company with 5,001-10,000 employees

We use it for project and sprint planning and day-to-day bugs. We also use it for documentation, engineering, and enhancements tickets and for creating the feeds, which are like new features.

We are most probably using its most recent version.

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MaheshNattanmai - PeerSpot reviewer
Sr Project Manager at ITM LLC

I use it to manage my scrum projects and some of the Kanban projects.

In terms of version, they have been updating it every three weeks. It is a kind of a sprint that they do, just like Google Chrome. So, there is no going back and forth. We use a cloud-based application. So, it is always the updated one.

The type of cloud depends on the client. I've been through all kinds of situations: completely public, semi-public, and private. If it is a public cloud, then it is directly from Atlassian. They are providing it. So, there is no middleware.

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KS
Software Engineer 2 at a tech services company with 10,001+ employees

The solution allows us to escalate issues from the end-user customer very easily. For example, if they're trying to access our PayPal page, and they're getting an error, we will do the basic troubleshooting. If the problem persists, then we will file the case and we will send all the stuff to reproduce the issues, including the ID, everything, using the Jira tool. We will create the task and it will go to the Level Three engineering team. They'll create that bug and route it to the Product Development team. Since the time I've raised the ticket, there are lots of options and there are lots of products that we may be using. That includes understanding what is the issue, what is the SLA, what is the issue criteria, et cetera. We can create and submit issues based on multiple types of criteria.

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Satish Gungabeesoon - PeerSpot reviewer
CTO, Digital Transformation at next pathway

We use Jira to manage agile development from beginning to end. First of all, we lay out a backlog of everything that needs to be done. Within the backlog, We define a sprint of three to four weeks and prioritize in Jira. The backlog is stored and the sprints are defined in Jira.

The tasks or stories fall under the umbrella label "issues." The issues are created and assigned to developers, and the testing is tracked in Jira. After one is done, it moves into the QA stage. We track that all the way until we get to what is called "non-performance testing," which is part of production. We use Jira to track the status throughout, and we have daily stand-up meetings where all the developers get together to talk about their blockers, interdependencies, the net, etc. All of this is captured in Jira.

Our client is a bank, and we use a cloud version of Jira. We are the supplier, so we're onboarded and get a login for whatever they're using. Right now it's a cloud version that we are signed onto. They use a hybrid cloud because they have their own cloud because some of their systems are private, and some are in the public cloud. 

The bank works with a few cloud providers. They are using Google for this project. We are heavy into developing microservices, which use JKE, Google layer, Google Cloud Platform, Google Communities Engine, and all the other Google components for microservices development. Most of their stuff is deployed on Google, but they are also affiliated with a bigger bank that uses Azure, so some of their systems are deployed on Azure.

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Robert Onesto - PeerSpot reviewer
Managing Partner at Wingspan Consulting

We use it for client ticketing. We have managed services agreements with clients, and we use it when they have issues. It consolidates well with their IT ticket system. We are the first pass on the ticket issues. If it seems that a ticket belongs to them, we can easily pass it onto their system and their people. So, it is a ticket system for our clients.

We are using its cloud version, and it is hosted in Atlassian's cloud system.

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AI
Agile Software Architect at a computer software company with 11-50 employees

I am the software developer manager and I use Jira to manage team performance. We're also starting to use Jira for our drives. I used Jira before, for creating user stories from boards, to discuss issues, and many other tasks. Today we use Jira, Confluence, and BitBucket in our work. We practice scrum in our organization.

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GK
Project Manager at a consultancy with 201-500 employees

We have been using Jira for schedule management as well as for making updates to our projects. I mention this in my capacity as a project manager. I most recently used the solution this year and did so for scheduled management of our varied tasks and projects. JIRA is actually used to put together an entire portfolio for each one of the teams, meaning for everybody. The solution listed each of our projects individually, with us needing to provide daily and regular updates. 

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TY
Vice President Quality Management at a financial services firm with 501-1,000 employees

We primarily use the solution for all issue reporting. The business uses it and we use it in IT as well. Any issue, anything from the help desk to software issues use Jira. It can house test plans, test sets, test executions, and provide some reporting. It's the reporting that's important for us.

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Emanuela Ferrante - PeerSpot reviewer
Web Project Lead at Nikon Corp

We started using it in the eComm team for the website and all the digital projects. At the beginning was Jira for software development and the Confluence to move the communication away from our mailboxes. Now, we're also using it for marketing and campaign management. Confluence is now our single source of truth and, in general, we are using it in much more content-based projects.

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AP
Sr. Manager (TCoE) - ALM Platforms & PO &T IT at a pharma/biotech company with 5,001-10,000 employees

We are using the recent version.

We use it for story and sprint planning, as well as for reporting. 

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AQ
Programme Manager - Major Programmes Office at a financial services firm with 5,001-10,000 employees

We use it within our organization. 

It's to handle all the main technology projects. It's for managing mobile banking, internet banking, all the new products, and all technology-related projects.

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JD
IT Manager at a government with 10,001+ employees

We had a regulatory requirement through our legislature to collect motor or voter information for residents of California. So, if you basically wanted to sign up to vote, you could do so at a department of motor vehicles. The Jira instance was used for what we call the new motor voter, which is the online premise to register to vote when you conducted a DMV transaction, such as vehicle registration, driver's license, renewal, etc.

We had its latest version. It is online. In the cloud, we set up an account for the department, and then add users as needed. It is a government cloud.

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VK
Agile and DevOps Coach at Infosys

We use Jira for project management.

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Hemnaad Chinnuraj - PeerSpot reviewer
Senior Software Engineer at Datta Tech Consulting

It is mostly used for communication, managing requirements, managing defects, and managing stories. We don't communicate much through Outlook. The majority of the work-related issues are assigned to us, or we assign them to developers through this solution. I've been using this solution for managing requirements and defects. I have also been using it for logging user stories and general communication.

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JL
Enterprise Agile Coach at a training & coaching company with self employed

I am using Jira for some programming-driven planning and PI planning system, but I have just started using it for that. I am primarily using it for some projects.

I'm serving as an enterprise agile coach, so I work with a team to help them use Jira. I'm not really sure what the exact data subjects are, but I mostly look at what the team is doing and if they have updated, then they let me know. I'm not using Jira for my own instances, but for my team's. I'm helping the scrum masters and the product owners.

The solution is deployed on cloud.

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Yelena Levitina - PeerSpot reviewer
Information Technology Program Manager at Reframe Solutions

I personally use Jira for project management and agile software development. I'm an information technology program manager and we are customers of Jira. 

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SM
Test Manager /Architect @ Testing Practice at a tech services company with 10,001+ employees

We use Jira for the overall issue management in development projects. We use it to maintain a high level during each sprint, which is a requirement. We also use Jira for issue management during testing. We create a test plan and manage it all with Jira.

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MahmoudAl-Hattab - PeerSpot reviewer
Senior Architect at Second Step

We are using it for our agile development, scrum development. We organize our tasks, our tickets, and our processes in general through it.

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DK
IT Service Manager at a financial services firm with 501-1,000 employees

We are basically using it to support the UAT tasks. We are also using it for IT support task handling and working together as a team in our company. 

At my workplace, we are using its most updated version.

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NB
Business Analyst at a construction company with 1,001-5,000 employees

We primarily use the solution for product development efforts and documentation. We use Confluence as well for documentation.

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Osama  Shatarah - PeerSpot reviewer
Product Owner at mega trust

We primarily use the solution for software management. 

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JG
Manager at a computer software company with 201-500 employees

We mainly use Jira software, including Jira Issue Manager, for bug tracking and project management, and have done so for over a decade. Then in the last six years we have also used Jira Agile in a lot of our project management work. We use the enterprise version of Jira.

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KS
Chief Software Architect at a tech vendor with 11-50 employees

We mainly use the solution for project management. We are using Jira for our software development purposes only. Usually, we create a Jira project for each project and develop it according to its size. We assign team members who will belong to those projects, each project. Then, we manage everything using Jira.

Basically, the main purpose of using Jira is just planning and then checking issues. That's all for now.

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LC
Consultor Funcional SAP at a computer software company with 10,001+ employees

My primary use case is using the boards in working stories for freeing up the backlog and assigning tasks to my developer team. 

No other stats of graphics or reports from Jira are used. We use Grafana instead of that.

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DM
Chief Architect / Owner at a security firm with 1-10 employees

We are primarily a software development company. We work on some very specialized software for the government. So, we use Jira as our primary bug/issue tracker. We are also looking to put some add-ins in it to help with configuration management.

We also use it for configuration management and task assignment, but that's all within the bug tracker itself. What's good for us is that we are not doing all of that in three different applications. That's very useful. I'm sure larger businesses can find other uses and plugins for it, but right at the moment, Jira is fulfilling our needs.

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LX
IT Business Analyst at a healthcare company with 1,001-5,000 employees

Our primary use case for Jira is for requests for tracking the software development.

We use Jira for the process, especially for password tracking. We're the issue management team for development. We are quite new, so I was very interested in ITSM documentation provided by Jira. But, I needed time to readjust that to our organization as per the line of business.

Overall I think it's helpful, but I need some time to absorb all the knowledge.

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Prem Lingala - PeerSpot reviewer
Customer Success Manager at a tech services company with 501-1,000 employees

We use this solution for project management.

It can be used across a team. Managers can assign tasks and then they can track the progress. They can put the start dates, end dates, and everyday comments.

They can upload the relevant files to that module.

Jira is used to manage a sprint, which is the terminology used in the agile practice of project management. Sprints can be tracked fully using the Jira software. A sprint is typically a part or a subset of the entire work. It has a definite goal.

For example, if I am building test software, and building the login page is one module, then I can track the work created from the starting stage to the end.

It's a part of an entire software application. If a login page of a website is a subset of an entire website, I can track that right from when it started, how long it takes, what is pending, and how long the control test is.

Basically, you can clump it all together as if it is a team and you can measure the speed of the team. It enables the predictability of a project and helps determine when it can go live.

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TB
Head of IT Enel X Digital Hub at a energy/utilities company with 10,001+ employees

We primarily use the solution for project management. 

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Mitch Tolson - PeerSpot reviewer
Director of Robotics at Fresh Consulting

We basically use the solution for trying to develop a product end-to-end. It's assisting us in having hardware and software come together.

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Adil Fouari - PeerSpot reviewer
Manager / Oracle Applications Consultant at ASAM Conseil Inc

I use the Jira app, not the desktop version. 

I work at a university and we use Jira to create tickets, epics, and stories. We link Jira to spec documentation with Confluence. We can also link it to TestRail.

Within the university that I work for, there are roughly 4,000 people using this solution — all staff members use it. 

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DB
Senior Scrum Master at MobilFlex

We use the solution primarily for project management. We organize our work by projects with epics, et cetera. Below that, I believe we are using a Zephyr plugin for QA. We don't use it for product planning.

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Ahmed  Abdelwahab - PeerSpot reviewer
Corporate Performance Lead at a tech services company with 501-1,000 employees

We use Jira product in the organization to automate the software development life cycle.

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BM
Solutions Architect with 11-50 employees

We are mainly using it for project management and issue tracking. It is used by development, QA, and IT operations. It really goes through the whole gamut of project management.

We are not using its latest version. We are usually a little bit behind on versions.

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KUNALVAGHELA - PeerSpot reviewer
SENIOR SOFTWARE DEVELOPER at Matrix Comsec Pvt. Ltd.

Our company follows the Agile methodology for software development, and this product is one of the best tools for companies that do so.

We regularly check the tasks assigned to us, day by day, and create a work log in that task according to what has been done.

You can check today's task assigned to you by using a custom filter, which you can create on your own. We can also make a customized dashboard user-wise.

Upper-level management can analyze the chart and get an overview of the project, giving them the ability to estimate the budget and release date of the project.

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JS
ITBridging the gap between business and IT at a engineering company with 5,001-10,000 employees

We use JIRA for the management of tasks in IT. We are in the process of implementing our JIRA service desk and using other software for development, such as Bitbucket.

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MS
Enterprise Architect at a transportation company with 10,001+ employees

I use it for portfolio countdown. I work as an enterprise architect in the company, and my usage of Jira is minimal. Software engineers in our company use Jira very heavily, but I do not use it for my day-to-day work.

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RM
Release Engineer at a computer software company with 11-50 employees

I am working on a project which involves moving Jira onto the Azure boards. We use Azure DevOps for our repository and pipelines and we are looking to move on to Azure boards from JIRA for our ticketing or change request management.

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Mohammad Ranjbar - PeerSpot reviewer
Product Owner at Day Insurance

I use the solution for software project management and software lifecycles. Jira covers the entire process from requirement analysis to deployment. 

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PS
Agile Coach at Dr. Agile

I am an Agile coach and consultant, and my clients use Jira to manage Agile teams, including tracking and gathering reports on performance at the team level as well as the team-of-teams level.

Since I work with different companies in my consulting work, there are different versions and implementations of Jira that I deal with. Most of the time I work with Jira on-premises, although I have worked a few times on the cloud edition.

In the near future, I most likely be using Jira Portfolio instead of the regular Jira because that will be my new responsibility.

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GG
Sr Consultant at a financial services firm with 1,001-5,000 employees

I primarily use the solution for use cases and make sure that our tasks and priorities are getting done.

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SujoyGuha - PeerSpot reviewer
IT Release Manager at a financial services firm with 1,001-5,000 employees

It is used by the agile teams for product development and feature management.

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VM
Senior Front End Engineer

It is helpful for bug tracking in software development. If developers are doing some work and testers notice some defects, they can flag it in JIRA. For example, I track my day-to-day work in JIRA so that others know what I'm working on. They can look at JIRA and don't need to contact me. From JIRA, they can find out that I am working on this project and spent two days on it, etc. It's used for so many things, like task management, bug tracking, and release management. 

JIRA is not for deployment. For deployment, you are going to use some tools like Jenkins. It's meant for all the features that are going into that deployment. 

Different teams within the company use JIRA. For example, everybody in the engineering section uses it, so altogether, that's around 200 people.

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RP
Director at a comms service provider with 1,001-5,000 employees

We use Jira to manage all our software development projects and our engineering projects. Our main use of the solution is for the workflows on our different types of projects. It's mainly used by our engineering groups, they have the proper workflows and all of the stats. As a director, I work more at the business level, tracking tasks similar to the new planner that's in Microsoft which some people are switching to. We also use it in the backend of the projects. For project managers and directors, it's more about a to-do list thing that's shared. I'm a company director and we are customers of Jira. 

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NB
Senior Software Engineer at a tech services company with 5,001-10,000 employees

We are using it to organize most of our software development processes. 

Being a cloud solution, we usually have the latest version, but sometimes, we get a pop-up saying that there are some changes in a menu or some new features are there.

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Styliana Araouzou - PeerSpot reviewer
Senior Operations Analyst at Etoro

I use Jira for project management. I track all my projects through Jira, including the resources, the time, the deadlines, or the roadmap. For me, it's the tool to check the status of the project. If we have time to get more people on the team, we can use it to show the up-skilling and the availability of the team.

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Fabio Casasus - PeerSpot reviewer
Co-Founder - Managing Partner at Helvetia Fintech

The solution is primarily used in a scrum setting for creating all the features, topics, epics, stories, backlogs, and helps manage the scrum.

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GC
Technical Director

Our company is a consulting company and then we are an Atlassian partner as well. Therefore we use many functions of Jira. It's sometimes project management and sometimes to communicate to outside customers.

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RS
RPA Developer/Consultant at a tech services company with 1,001-5,000 employees

I am currently using Jira for project management purposes, such as tracking the team and opening tickets. I am an admin in my project. When we start a new project, I open a new story in Jira for that project, and I open sub-tasks for that project. From there, I create backlogs. Our team is responsible for those backlogs. I have previously also used Jira for designing workflows for our enterprise.

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TH
Senior Technical Project Manager at a financial services firm with 10,001+ employees

Similar to the whole solution stack, we use Jira for security and for operational data storage. We also use it for custom-made API structures, moving data from the cloud to legacy on-prem infrastructures so we can use it to develop failing interfaces. We're customers of Jira and we license the solution. Our company has a form of strategic alliance where we buy the product, pay the fees and use the solution. I'm a senior technical project manager.

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TalhaIqbal - PeerSpot reviewer
Co-Practice Head, Digital Transformation - RPA Solution Architect at Royal Cyber Inc.

We use Agile Practices, so we track all our projects in Jira. When the project starts, we start putting all the user stories there. If any user story has any down the line task or user career task, we attach those Jira stories to our Confluence pages as well. So we maintain Confluence pages as well as Jira together as a story. The requirement and the Jira story are linked together.

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Visu Kanaga - PeerSpot reviewer
IT Recruiter at Got Pros LLC

My organization primarily uses Jira for project execution like managing the sprints, sprint planning, task creation and execution of the project on a sprint basis.

They also use Jira for other insights into how our team is performing and the velocity of the team. They look at the dashboard and report to see how are we delivering minimum viable products (MVPs) on time.

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KB
Konsulent at a tech services company with 1,001-5,000 employees

We use Jira for software development and issue tracking, enhancement requests, and software lifecycle management.

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HB
Software Engineer at a tech services company with 1,001-5,000 employees

Our primary use case is for project management, guiding the teams in our company. The solution allows you to create Scrum boards to deliver all the acquired stories within the Scrum Sprints. It also adapts to any other Jive methodology, like Kanban, and helps the creation of roadmaps for the software, production and implementation. We use it for day-to-day tasks, managing our stories, assigning tasks to different developers, and even integrating it with other system control tools to link the story's details. We are customers of Jira. 

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AD
Technical Lead at a retailer with 10,001+ employees

We use Jira every day for tasks like tracking product deployments, mapping it to the tools that we use, and sprint tracking. We also used it for audit purposes, where everybody goes back to that for details about each user story.

Each sprint tracking is done in there, as well as the other product-related activities

All aspects of Jira administration help with respect to QA development and deployment.

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MH
Partner at a consultancy with 11-50 employees

We primarily use the solution for collaboration purposes.

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AS
Consultant at a tech services company with 1,001-5,000 employees

In terms of using Jira, I was more on the user side and not really acting as, for example, service desk or support for the Jira installation. That was not my part of the project. I was more tasked with setting up the infrastructure from the architecture point of view. We needed a ticketing system and we need a planning system and the team that was responsible for the tools was installing and providing them with the workflow that we needed.

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ES
Director at a financial services firm with 10,001+ employees

I use Jira for the development of different versions of software, upgrading it from one version to another, and developing and collecting specs for the new versions.

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EJ
Software Engineer at a tech services company with 501-1,000 employees

We use this solution to manage our projects.

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UK
Microfocus Solutions Engineer at a tech services company with 11-50 employees

We primarily use the solution for bug tracking. It's for customer support purposes.

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MG
Partner at a tech services company with 1-10 employees

When you are engaged in an Agile development environment, most of the handling and tracking of the stories are handled in Jira. It can also be used for handling and tracking requests in a ticketing system.

I am a consultant from the quality and design part of the work that we do, and I help people introduce tools into their system. Currently, I am only working with one customer that is using Jira. In the past, I have had five or six who were actively using it.

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Kajal Panwar - PeerSpot reviewer
Quality Assurance Manager at a tech services company with 1,001-5,000 employees

Our primary use case of Jira is for tracking corporates and for new test cases where we need to execute monthly releases. We use it for test management purposes, whether for tracking or test use cases in their different cycles. We log everything on Jira and are very dependent on it. We are customers of Jira and I'm senior quality assurance person.

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WC
Lecturer at a university with 1,001-5,000 employees

Right now, I'm just trying the solution out. I'm doing a POC.

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Kamal Solanki - PeerSpot reviewer
Program Manager, Project Manager and Scrum Master at Iplanet Information Systems

I work for an insurance company that has developers who need to be tracked. We're working on converting the spreadsheet into a Kanban flow environment. I'm the program manager/master. 

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Hema Patil - PeerSpot reviewer
Software Quality Engineering Manager at Cytel

We primarily use the solution as an ALM, an application lifecycle management tool. 

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AliRaza - PeerSpot reviewer
Technical Project Manager at a computer software company with 51-200 employees

We are using Jira Interview to handle all the facts from clients and schedule calls with them. We have a different operations department that configures Jira, and we have technical people that help us choose the deployment model. 

The main reason we are using Jira at this time is for a different dashboard and chart. The major one that we are using is for the stock analysis, and it's nice to get that time log for our team, get the score of the game, 40 points delivered in a week or a month. we are using Jira for following purposes:

Issue tracking
Customizable workflows
Estimation & work logging
Progress reporting
Scrum boards
Kanban boards
Project-level permissions
Project backlogs
Email notifications
Roadmaps

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JM
Cloud Global Director at a comms service provider with 10,001+ employees

We primarily use the solution for customer service and managed services, and for all the workflows for the services. It's also a bit of a CRM. We use it largely for technical support.

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NK
IT PMO Project Leader at a consumer goods company with 10,001+ employees

We are using it for service management, change management, project management, and tracking the changes.

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HD
Owner at a media company with 51-200 employees

We are using Jira to manage our development sprints.

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NB
Development Team Manager at a tech services company with 501-1,000 employees

I use Jira for user stories, tasks, bugs, track releases, track backlogs issues, burndown, and test reports.

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Mathias Florian - PeerSpot reviewer
Business developer at Bat.IT

Our organization is a software development company. We serve financial institutes that have between 8,000 and 13,000 employees.

We use Jira for process automation and as a workflow engine on the client's side. For example, a customer can fill out a form and ask a question, which is operated by Jira, and someone will be prompted to contact you with the answer. We created the forms designer and the roof engine and handle the process with the customer contact.

We are using Jira for automatic tools, so it is run on-premise.

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BC
Director at a computer software company with 10,001+ employees

My people use ASS. I can define spins, I can define roadmaps, I can define components, I can do releases, I can define all kinds of issue types, heartbeats, some of those things. I'm using it for both business and software. In software we have Scrum and Kanban onboard, whereas for business we have the service and then there are those other options. We have multiple use cases. I'm the director of the company. 

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DM
User at a government with 1,001-5,000 employees

We use it for project organization, workflow, and team collaboration. 

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MP
Middle Manager at a tech services company with 201-500 employees

We use Jira for project management for the development teams. Additionally, we do backtracking and managing the backlog but it is more of a development team tool.

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CE
IT Planning and Control Manager at a financial services firm with 1,001-5,000 employees

We are basically using it to register all the requirements and issues so that we can track them and control the flow and different states. We also use it for reporting and configuring dashboards for portfolio management.

It is a SaaS solution, and we are using its latest version.

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RS
Cloud Architect at a computer software company with 1,001-5,000 employees

We use the solution to track all projects and management activity.

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GM
Quality manager at a computer software company with 201-500 employees

I'm head of the IT service desk, and we're using it to track IT tickets from the users. If there is an incident or someone requests information or services, we handle all these requests through Jira Service Desk.

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AS
DevOps Engineer at a computer software company with 201-500 employees

We are using Jira for task management.

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Barış Külah - PeerSpot reviewer
Software Development Manager at System Optima

We use Jira for our in-house projects. We use Jira Cloud and Bitbucket. We are not actively using Confluence.

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DL
Global Senior Manager at a logistics company with 10,001+ employees

I primarily use the solution for project management. 

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AM
Information Technology Program Manager at a wholesaler/distributor with 10,001+ employees

We are using it for bug tracking and new feature development. We have its latest version.

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Puneet - PeerSpot reviewer
Senior Manager at Capgemini

My primary use case for Jira is agile development as a systems integrator. The best use case is to pile up the backlog and then assign those backlogs stories to the user stories, which will be filtered into a sprint. Each story is then assigned to a cross-functional team member for tracking the dependencies and progress on the user story. You can also tag the user story to a particular team.

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SC
Lead Consultant at a computer software company with 10,001+ employees

As a lead consultant, I assess the testing maturity and suggest how our clients can improve what they're doing. I also carry out training sessions for Jira and other solutions as to how they can effectively use the solution. 

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CC
Head of .NET Department at Evozon Systems

Jira is used for issue tracking and defining the development pipeline. It's helpful to define when a project is done and track a task as it moves through different stages. The deployment type varies based on the customer's environment. We sometimes connect to the client's setup, which can be in the cloud or on-premise. 

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José ANgel Aguirre Abad - PeerSpot reviewer
Manager at M2C

I use it for project management and agile scrum projects. I am a manager, and I work with backlog tools and sprint plans. I only use Jira for backlogs, sprint reviews, and data reports. Our project manager is the person who is really working with Jira along with the team. We also have Confluence and Bitbucket. We use CloudBees and DevOps for the deployment of the environment.

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CB
Manager, PMO at a educational organization with 1,001-5,000 employees

We use Jira for task tracking, sprint planning, and backlog.

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reviewer1740093 - PeerSpot reviewer
User at a educational organization with 201-500 employees

We are using Jira mostly for the workflow dashboards for our projects. For example, for now, we are using the Kanban boards at team levels and also between team cooperation levels.

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Radek Zajicek - PeerSpot reviewer
Technical Lead at a printing company with 1-10 employees

We are using it for software development tracking, bug tracking, feature tracking, and so on. 

We are using the cloud version from Atlassian, and we have its latest version.

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AA
Owner at TRS

We use this solution because it comes with some of the products that we are using. It is a part of the package. Our usage is quite basic, and we have not finished exploring and deploying the whole solution.

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JL
Senior Software Engineering Manager at a comms service provider with 10,001+ employees

We are using Jira for ticket management.

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RE
Cyber Security Consultant at a tech services company with 10,001+ employees

We use Jira for ETCM. It's for ticketing with QRadar.

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Sehrish Parvaiz - PeerSpot reviewer
Principal Project Manager at Systems Limited

We are using primarily using Jira for the project and issue tracking mostly.

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GkTan - PeerSpot reviewer
Managing Director at Nevigate Communications (S) Pte Ltd

Our primary use case is for our own network operations, and integrating via API with our customers network operations teams.

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Kalimuthuraja Sureshkumar - PeerSpot reviewer
Automation Architect at Micro Focus

We are using Jira for requirement and defect management. Not for DevOps purposes, only application development.

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DD
Senior DevOps/Build Engineer at a tech services company with 10,001+ employees

We use Jira to create releases, tasks, sprints, and collaborate within teams. The solution can be deployed on both the cloud or on-premise.

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JZ
Director of operations at a computer software company with 1,001-5,000 employees

There are so many use cases for Jira. If it's got something to do with IT, it will be covered by Jira. They have a very extensive marketplace and you can find nearly every solution there, including version controlling, source control for the code, automation, test automation, security scanning, configuration, and development management. 

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FL
Gerente, Tech Mgmt at a engineering company with 11-50 employees

We use it for Kanban boards, bug reports, and some workflows.

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PH
Deputy Director - Network/Systems and Support - IT department (USJ) at a university with 1,001-5,000 employees

We use Jira as a help desk, an IDSM. We use it on a daily basis. Every ticket gets opened on it.

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Tyrone Moodley - PeerSpot reviewer
Senior Systems Analyst at canada life

We are using it for project management.

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TH
CEO at a transportation company with 1-10 employees

I'm working on creating test cases and one test. I also have an overview of the Sprint.

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NR
Lead architect at a computer software company with 10,001+ employees

The primary use cases for this solution are backlog management and sprint planning. Customers deploy this solution on-premises. 

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SK
Tech Lead DevOps (Manager) at Logiq Worlds

We are using Jira for the internal project and issue management or tracking.

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BA
IT Process Engineer at a tech services company with 51-200 employees

Some of the use cases are for tracking issues and bugs.

I am responsible for an administering job for Atlassian Jira at my company. I'm working for some of the major IT companies in Kazakhstan.

The solution is deployed on-premises.

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Manish Bhatt - PeerSpot reviewer
Solution Designer Architect at Tech Mahindra Limited

Jira is used by my clients across their organizations. They use it for everything related to IT solutions.

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KK
IT specialist at a construction company with 10,001+ employees

I believe we are using the latest on-premises version. 

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Emmanuel Auffray - PeerSpot reviewer
Enterprise Solution Architect at a computer software company with 201-500 employees

I'm a consulting company. I provide solutions for many companies, and in some cases, I implement Jira. DevOps is something else that I provide for my clients.

Our clients range in all sizes. I have microscopic clients, such as a one-man company, and on the other end of the spectrum, I have the New Zealand government, for example.

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MA
Java Architect at a healthcare company with 11-50 employees

We primarily use the solution for our own projects.

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RS
Director Data Analytics at a tech services company with 201-500 employees

Most of our company is using Jira for IT projects. We had an internal project with which I was involved, and I touched on it a little bit. We have its latest version.

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Jeff Paul - PeerSpot reviewer
Director Of Technical Project Management at a healthcare company with 10,001+ employees

Its use case just depends on the company I've been with at the time. I have used it for defect management, development processes, and status. At one point, we ran our entire risk platform out of it as well.

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Jemmuel Real - PeerSpot reviewer
Team Lead - Web Services at a manufacturing company with 10,001+ employees

My primary use case of Jira is as our project management tool for monitoring and planning.

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HJ
Quality Manager at a healthcare company with 51-200 employees

Our primary use case is for project management and defect tracking. We are customers of Jira and I'm the quality manager. 

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VP
Technial Lead at a transportation company with 1-10 employees

We are using Jira for tracking and management.

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FK
Executive Vice President at a financial services firm with 10,001+ employees

We use Jira for enterprise planning.

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PV
Software Testing Engineer at a tech services company with 11-50 employees

We use Jira strategic management and overall best practices management.

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SP
QA Supervisor at a financial services firm with 10,001+ employees

We use Jira in our organization for lifecycle management.

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ST
Test Architect

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

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AM
Project Manager/Product Owner at a tech services company with 11-50 employees

We use one version of Jira internally and we also have another version of Jira that we use externally for our customer. We've been using it for both.

Internally we use Jira for our own implementations and capturing requirements and our customers are using the whole tool for the whole software development life cycle. They're using it for the full life cycle of the product.

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SI
Solution Architect - Tech Division at a manufacturing company with 11-50 employees

We are using Jira for user requirements, our development, and for our agile and scrum requirements. We create scrum boards for our projects.

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AG
Delivery Head IT & IS at a non-tech company with 10,001+ employees

We are using the solution for project and defect management, and task tracking.

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MC
Line Technical Agent at a comms service provider with 1,001-5,000 employees

We are using it for project management. We have cloud and on-premises deployments of this solution, and we are currently using its latest version.

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KB
CEO at a tech services company with 11-50 employees

We using this solution to handling all of our development and support tickets.

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DL
CEO and Founder at a computer software company with 1-10 employees

We use Jira to manage our software development lifecycle. Additionally, it can be used to communicate between teams and as a management tool, it has many abilities.

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TS
Project Management Officer at a computer software company with 501-1,000 employees

Our primary use case for JIRA is for project tracking to see where our development team productivity is.

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SG
Test Specialist at a tech services company with 10,001+ employees

We use it mainly for logging defects and tracking them.

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KY
Chief information technology officer at a financial services firm with 11-50 employees

We use it for IT project management. We manage the timelines and resources, mainly people resources.

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MV
Head of QA Testing Services at a tech services company with 10,001+ employees

We are using Jira for our test management. We're using it to record our inspecting results and to regulate the evidence in the report. 

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HG
Technical Content Writer at a computer software company with 51-200 employees

Our testers and QA teams use this tool. 

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TheJ Srinivasan - PeerSpot reviewer
President/CEO at FACTRSYSTEMS, LLC.

We use Jira to manage what is happening in our projects, such as application development lifecycles.

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Buyer's Guide
Jira
August 2022
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,358 professionals have used our research since 2012.