ITRS Geneos Reviews

As a user its UI is very easy to understand, nice to look at, organised easily, and also very quick at alerting. This makes it stand out above its competitors, which in my experience are slow and ugly.

As a company looking to onboard, its capacity to monitor just about anything from Unix log files and processes to database memory, and even run queries and provide results. It can be used as a one stop shop for all your monitoring needs if you understand how to utilise it to its fullest extent.

It has improved our efficiency in many ways. Management and user information are now on self-service as we can provide them dashboards which give them live updates on what they want to know when they want to know, rather than running a query every day and e-mailing it to them.

We can configure it to send us email alerts for errors, and set up pop-ups so we do not have to constantly monitor something. We now have control of what we monitor so there is no reliance on external teams to send us alerts.

Like any product there is always room for improvement, and although their documentation is good, I would say better documentation is always one to aim for though, and I believe they are doing this.

Technically, I believe the dashboard functionality can be more configurable as some shapes are very limited with what they can do.

I have worked with multitude of versions for a year and a half. All of the versions I have used are very similar, and it has very much added value to every team that has used it.

I was involved with the deployment of NetProbes onto the app servers to collect data. This was a simple process and easy to do.

We had no issues with the performance.

I was not involved with any of the other processes although I would say from my knowledge and experience it shouldn’t be that hard to deploy or scale up though I think depending on the size of scaling you would want to strategize how to handle the workload.

The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They are also very quick to respond and have a forum for self-help. This is definitely one of their strong points.

We previously used a monitoring system that sent alerts to our phones or sent emails to us. We also have a team dedicated to monitoring and sending us mail. It was inefficient and a worse form of monitoring overall.

I was not involved in the initial setup.

Often I find that people who are not a fan of Geneos had a bad experience with a terribly configured gateway. It needs to be understood that being very configurable has its negatives as it needs to be managed properly to make effective use of the tool. Ground rules need to be set and changes need to be controlled, otherwise it can get messy very quickly and ruin user experience.

I am sure you have the ability to sit and consider options, both positive and negative, before choosing a product. I strongly suggest that if you do not have a visual and easily configurable monitoring tool then use this as a comparison for other tools. If you feel the other tool is better than Geneos then it really must be good or the sales man for the other product has done a great job

It allows us to monitor each stage of the production lifecycle and allows real-time monitoring of key services.

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

We had no issues with the performance.

It's been able to scale for our needs.

It was very good, the support staff were well trained on the product and helpful with their responses.

It was simple as the set up is well documented and available across different operating systems.

We performed it in-house. It is great to set a few hours aside a week to dedicate to playing with the application to make it perform as you want and make it aesthetically pleasing. It is also well worth mentioning that it is a constant process of refining and tweaking the alerting and monitoring settings as the application changes.

It was more fit for purpose in terms of real-time monitoring with dashboard metrics than other monitoring applications.

Understand the different types of alerts and customize it to meet the needs of your application. It can do as little or as much as you set it up to do, and building out a front-to-back solution is a big project, but can provide great benefits.

We can see in real time what is happening with our app logs, processes, and databases, and we can respond very quick to alerts minimizing the downtime.

In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones.

It needs to have better middleware integration for things such as application and Microsft SQL servers. We would like to have better dashboards with more in-depth detail, access to historical data and customisable views.

We had no issues with the performance.

It's been able to scale for our needs.

We previously used IBM Tivoli for our monitoring needs.

The server was already configured by the ITRS support team, but we configured our own gateway.

It was implemented by a third-party, although we created the rules and samplers ourselves.

You need to perform careful research on what is already included in the application and what needs to be customized.

In my experience, the integration interfaces/plug-ins are most valuable as these help us maintain seamless integration with our systems.

Geneos' compatibility with most of the available products has helped us improve the monitoring of our systems.

We need more hassle free plug-ins that offer "Load and Start" with minimal manual efforts.

I've used this solution for one year.

There were no issues with the deployment.

We had no issues with the performance.

It's been able to scale for our needs.

It's good, but they have a lot of scope to improve it and make it even better.

There were custom in house solutions that we are replacing with vendor products.

Performing the integration was slightly complex for us.

We did the implementation in-hosue.

It is the most adaptable product so you should go-ahead and use it.

The Toolkit module which allows flexible scripts to be created and inserted into Geneos without having to log onto the server.

We now get more detail about the servers than before and thus it helps us to maintain a good service for our customers.

I would like it to have a better Dashboard viewer for report building. Having something like Crystal Reports embedded with the Active Console or active console would help to build reports.

I've used this solution for years.

There were no issues with the deployment.

We had no issues with the performance.

I had issues scaling it and ended up having to distribute the load over seven gateways.

6/10

We used Sentinel which was awesome but it did not provide metric views.

It's straightforward. You take it out of the box and it's simply plug and play, but it really depends on what you would like to use the product for. My advice before setting up would be to plan on what you want to achieve the product, what you would like to view without logging on to the server, what you need to know from the server, and what your customer would expect from you.

We did the implementation in-house.

It's a great and powerful tool. You can input anything you like into the tool, including a database for analysis.

We use Geneos to monitor our own development and production environments. Due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring.

The ability to build integrations to tools that are not monitored out of the box is the most valuable feature.

At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting. This is required for post incident analysis and capacity planning. Various solutions have been developed by ITRS over the last few years, including major changes to the database logging features and the Open Access API. They have a new Product called Insights, based on their technology Valo, I’m keen to see this product used to bridge this gap.

We've experienced no issues with performance.

It can be difficult to gather data on large Geneos estates.

Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up with workable solutions. However, changes to the product (i.e. bug fixes and enhancement requests) do take a long time to materialise.

Out the box the product is not intuitive to set up, however there are a lot of resources online to mitigate this fact. However the users of the product have to be quite technical to get the best out of the product as they will have to understand the applications they are monitoring.

My company provides consultancy on implementing Geneos, so we used an in-house team. The best thing to do with implementation is to divide common reusable functionality into include files so these include files can be shared amongst teams.

At various places I have worked with have several licence deals in place with ITRS, you will get the best price if you get a single global deal.

If you have never implemented Geneos before I would greatly recommend their online training courses which are available free to users of the product. You can also get classroom based training courses if required.

For supporting market data organizations, Active Console & Gateway helps to diagnose problems quicker allowing timely incident notifications. Market data delivery systems are allergic to missed data which can be hugely detrimental to the business. The ITRS Geneos system assists engineers by allowing them to focus on troubleshooting the root cause instead of spending an unnecessary amount of time determining the impact of the problem.

Real-time monitoring of market data components on an enterprise environment is the most valuable feature of Active Console and Gateway. The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE). The interface is easy to use when interrogating monitored systems, viewing and graphing historical values, and performing Gateway configuration updates. Script generated output can be modularly added to allow greater insight if built-in plug-ins are not available.

Better exportable reporting of historical data would greatly improve the product's usefulness. Much of the reporting outside of the user interface is very basic and requires much customization to be useful. Additionally, the product documentation could provide more detail on plug-in features by showing implementation examples.

Take advantage of the "Hot Standby" feature on the Gateway product to increase resilience. It provides administrators the ability to configure a pair of Gateway instances with mirrored configurations for fail-back capabilities when hardware or network failures occur.

It's been able to scale for our needs.

Excellent 10/10 Any issues are addressed by ITRS support expertly and in a timely fashion.

The deployment is easy and the configuration is fairly straight forward. The documentation for plug-in configuration is a little sparse, but the latest version of the user interface is very intuitive. It is important to note that Gateway configuration accepts XML files allowing easily transferable setups.

In-house. Be sure to read the available documentation and, if possible, attend the vendor provided training and certification.

The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system.

The product is renowned for its versatility for monitoring market data environments. The built-in plug-ins for TREP and Wombat is the main reason for using this product. The licensing cost is the biggest detraction, but cheaper solutions are not as robust.

Customizable Dashboard to display real time business flow monitoring. This is extremely useful to operations as well as business user. Not only monitor health but capacity and performance at a glance.

Cater well to Capitals market trading environment. From on exchange order latency to client RFQ type of multi-stages tracking. Geneos is able to provide the tools to capture data in (near) real-time.

Highly customizable. It’s ability to ingest metrics on a given format allow users to create highly customized scripts/tools tailored to their monitoring needs.

Operation team used to perform 20 highly manual steps for the Start of Day (SOD) checks on a particular system which involve checking dozen of log files, running 30+ SQLs, collating information from exchange website and compare to system static data, etc. Porting all actions into Geneos with an appropriately designed dashboard has shorten the SOD checks to just a glance to the dashboard and greatly reduce manual errors.

Its web monitoring capability is very hard to use especially if there is authentication involved.

I've used it for six years.

We had no issues deploying it.

I've had no issues with its stability.

There were no issues scaling it for our needs.

Very responsible customer support. All case logged are followed up promptly.

Straight forward, startup with basic metrics and progress toward bespoke use cases that's where the real value is. Be expected of a lot of a lot of customization and intuitive work around to extract metrics from your plant if it's not readily available.

In-house team with some vendor support or help along the way. People with a little bit of dev skill can make a lot of things possible.

It’s expensive but the number of Sev One incidents prevented is priceless especially where there are regulatory pressures in the capital market.

Many other application monitoring tools are either too infrastructure centric or client experience centric. Not many cater well towards the capital market.

Get an expert in to evaluate what your real APM needs are.