it_user422880 - PeerSpot reviewer
Technology Associate at a financial services firm with 1,001-5,000 employees
Real User
It is easy to set up and works with different kinds of servers.

What is most valuable?

ITRS Active Console has helped us monitor servers and set thresholds for different metrics. It is easy to setup and works with different kinds of servers. It also helps you execute shell scripts as response to alerts.

How has it helped my organization?

Active Console allows us to execute shell scripts as a response to an alert.

What needs improvement?

I believe the product has to improve on reporting. Currently it allows writing events to a database and we have to manually create reports from it. The reporting tool needs to be improved.

For how long have I used the solution?

I've been using it for an hour and a half.

Buyer's Guide
ITRS Geneos
June 2024
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
787,560 professionals have used our research since 2012.

What was my experience with deployment of the solution?

I have not encountered any issues in deployment of the application.

What do I think about the stability of the solution?

It's been stable and does not crash.

What do I think about the scalability of the solution?

We've been able to scale it for our needs.

How are customer service and support?

The customer service and technical support are prompt. The best way to reach them is to send an email to their support. They are helpful and prompt in their response.

What other advice do I have?

Make use of their helpdesk. They are helpful and prompt.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user211737 - PeerSpot reviewer
IT Consultant at a financial services firm with 1,001-5,000 employees
Vendor
The initial setup was a bit complex but the product is easily scalable.

What is most valuable?

  • Breach predictor
  • Compute Engine
  • Reporting
  • Dashboards

How has it helped my organization?

In many cases we are now able to correlate multiple events and take actions while considering a large number of criteria when we do. We can more reliably instruct the product to take action when a certain number of events happened in a certain sequence. This can be done even without setting hard thresholds, but looking at the data we collected in the past and the behaviour the system has on a daily basis.

What needs improvement?

  • Active Console
  • Breach Predictor
  • Documentation
  • Data Storage

For how long have I used the solution?

I've used Geneos 2 for three years.

What was my experience with deployment of the solution?

Deployment is simple and straight forward. The packages also include examples on how to start them.

What do I think about the stability of the solution?

In some past versions yes, but the issues were immediately fixed.

What do I think about the scalability of the solution?

No. Planning the implementation of the product on the infrastructure keeps scalability issues away. The product is easily scalable.

How are customer service and technical support?

Customer Service:

Customer service delivered by ITRS is to the highest standards from all points of view. Highly responsive and quick acting.

Technical Support:

Technical support delivered by ITRS is to the highest standards from all points of view. Highly responsive and quick acting.

Which solution did I use previously and why did I switch?

Yes we did. Geneos is a highly configurable monitoring system with many built-in plug-ins and offers great functionality. All of this aside, the breach predictor was one of the selling points. The old product was missing many of the expected out of the box functionalities.

How was the initial setup?

The initial setup was a bit complex. We use the product to monitor the Core trading infrastructures (OTC, CFD, Low Latency, etc.), which means many servers, many processes, many metrics. It was complex as in the beginning we were not completely aware of all the capabilities of the product and our infrastructure is close to 200 Servers and 150-200 unique process which are running multiple times. It was complex due to the very high complexity of our systems and the scale.

What about the implementation team?

Initial setup and delivery was done by ITRS and they were a highly professional and experienced team. Redesign and reimplementation was done in-house.

What was our ROI?

I can't say for sure as I don't know the contractual figures, but I suspect the ROI to be at least 100%.

What's my experience with pricing, setup cost, and licensing?

Original setup was included in the purchase order. I can't say what the day-to-day costs are as I don't know the figures, but if we exclude the licenses, I would say about 10-25 Eur/day and still, this is a wild guess.

Which other solutions did I evaluate?

We did evaluate other options. One was Integrien Alive (bought by VMWare and non-existent anymore), Leutek ZIS, Quest Software Big Brother and IBM Tivoli (TEP).

What other advice do I have?

Plan the implementation top to bottom before starting so you don't have to redesign it afterwards.

  1. Get to know the product and the capabilities
  2. Decide what you need to monitor
  3. Implement it in steps, e.g. first core (hardware) and then application specific
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ravi Suvvari - PeerSpot reviewer
Ravi SuvvariPerformance and Fault-tolerance Architect with 1,001-5,000 employees
Top 5LeaderboardReal User

Thanx for inputs

Buyer's Guide
ITRS Geneos
June 2024
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
787,560 professionals have used our research since 2012.
it_user430614 - PeerSpot reviewer
Senior Consultant at a tech consulting company with 501-1,000 employees
Consultant
Its ability to ingest metrics on a given format allow users to create highly customized scripts/tools tailored to their monitoring needs

Valuable Features

Customizable Dashboard to display real time business flow monitoring. This is extremely useful to operations as well as business user. Not only monitor health but capacity and performance at a glance.

Cater well to Capitals market trading environment. From on exchange order latency to client RFQ type of multi-stages tracking. Geneos is able to provide the tools to capture data in (near) real-time.

Highly customizable. It’s ability to ingest metrics on a given format allow users to create highly customized scripts/tools tailored to their monitoring needs.

Improvements to My Organization

Operation team used to perform 20 highly manual steps for the Start of Day (SOD) checks on a particular system which involve checking dozen of log files, running 30+ SQLs, collating information from exchange website and compare to system static data, etc. Porting all actions into Geneos with an appropriately designed dashboard has shorten the SOD checks to just a glance to the dashboard and greatly reduce manual errors.

Room for Improvement

Its web monitoring capability is very hard to use especially if there is authentication involved.

Use of Solution

I've used it for six years.

Deployment Issues

We had no issues deploying it.

Stability Issues

I've had no issues with its stability.

Scalability Issues

There were no issues scaling it for our needs.

Customer Service and Technical Support

Very responsible customer support. All case logged are followed up promptly.

Initial Setup

Straight forward, startup with basic metrics and progress toward bespoke use cases that's where the real value is. Be expected of a lot of a lot of customization and intuitive work around to extract metrics from your plant if it's not readily available.

Implementation Team

In-house team with some vendor support or help along the way. People with a little bit of dev skill can make a lot of things possible.

Pricing, Setup Cost and Licensing

It’s expensive but the number of Sev One incidents prevented is priceless especially where there are regulatory pressures in the capital market.

Other Solutions Considered

Many other application monitoring tools are either too infrastructure centric or client experience centric. Not many cater well towards the capital market.

Other Advice

Get an expert in to evaluate what your real APM needs are.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Enterprise IT Management Consultant with 51-200 employees
Vendor
​The setup is complex, but it provides us with the ability to monitor much deeper than we previously could.

What is most valuable?

  • Toolkits
  • Compute engine

How has it helped my organization?

It provides us with the ability to monitor much deeper into both our infrastructure and applications functional metrics. Deploying simple metrics was simple and we quickly covered the functionality provided by the product we were replacing. The result was a similar metrics monitored at a much better frequency, with a more stable product and a much better user interface. Also, we were able to deploy self-service role-based access by architecting the include files and authentication modules in an appropriate way. That enabled the application support teams to start getting involved in extending the baseline monitoring we had deployed and go much deeper into the monitoring of certain applications than was previously possible. Interfacing the product with our enterprise event management platform was relatively easy.

What needs improvement?

A few minor incremental improvements we have asked the vendor for would be nice. The main weakness of the product is poor historical logging and reporting. The main difficulty with the product is how to identify performance issues with complex rules or samplers. This is about to change with the new Insights module.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

Nothing major. Webserver module did not deploy successfully though

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

Performance can be a problem with complex or greedy rules and samplers.


How are customer service and technical support?

Customer Service:

9/10. Good service

Technical Support:

10/10. Very committed, very helpful, very knowledgeable.

Which solution did I use previously and why did I switch?

Our previous product had poor functionally and of poor quality.

How was the initial setup?

The setup can be complex if the solution you are deploying is complex.

What about the implementation team?

We used a mix of both in-house staff and vendor consultants, and they worked as a team.

What other advice do I have?

Know your functional requirement. Gradually build complex monitoring. Start simple.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Infrastructure and Release Manager at a financial services firm with 1,001-5,000 employees
Real User
Being able to monitor our databases is valuable. We'd like more customisable dashboard views.
Pros and Cons
  • "In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
  • "t needs to have better middleware integration for things such as application and Microsft SQL servers."

How has it helped my organization?

We can see in real time what is happening with our app logs, processes, and databases, and we can respond very quick to alerts minimizing the downtime.

What is most valuable?

In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones.

What needs improvement?

It needs to have better middleware integration for things such as application and Microsft SQL servers. We would like to have better dashboards with more in-depth detail, access to historical data and customisable views.

What do I think about the stability of the solution?

We had no issues with the performance.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

Which solution did I use previously and why did I switch?

We previously used IBM Tivoli for our monitoring needs.

How was the initial setup?

The server was already configured by the ITRS support team, but we configured our own gateway.

What about the implementation team?

It was implemented by a third-party, although we created the rules and samplers ourselves.

What other advice do I have?

You need to perform careful research on what is already included in the application and what needs to be customized.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user456483 - PeerSpot reviewer
Associate Operations Manager at a tech services company with 10,001+ employees
Real User
The integration interfaces/plug-ins are most valuable as these help us maintain seamless integration with our systems.

What is most valuable?

In my experience, the integration interfaces/plug-ins are most valuable as these help us maintain seamless integration with our systems.

How has it helped my organization?

Geneos' compatibility with most of the available products has helped us improve the monitoring of our systems.

What needs improvement?

We need more hassle free plug-ins that offer "Load and Start" with minimal manual efforts.

For how long have I used the solution?

I've used this solution for one year.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We had no issues with the performance.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How are customer service and technical support?

It's good, but they have a lot of scope to improve it and make it even better.

Which solution did I use previously and why did I switch?

There were custom in house solutions that we are replacing with vendor products.

How was the initial setup?

Performing the integration was slightly complex for us.

What about the implementation team?

We did the implementation in-hosue.

What other advice do I have?

It is the most adaptable product so you should go-ahead and use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user448359 - PeerSpot reviewer
Big Data Consultant at a financial services firm with 501-1,000 employees
Vendor
The ability to build integrations to tools that are not monitored out of the box is the most valuable feature. It's not great at doing historical reporting.
Pros and Cons
  • "The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
  • "At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

Improvements to My Organization

We use Geneos to monitor our own development and production environments. Due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring.

Valuable Features

The ability to build integrations to tools that are not monitored out of the box is the most valuable feature.

Room for Improvement

At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting. This is required for post incident analysis and capacity planning. Various solutions have been developed by ITRS over the last few years, including major changes to the database logging features and the Open Access API. They have a new Product called Insights, based on their technology Valo, I’m keen to see this product used to bridge this gap.

Stability Issues

We've experienced no issues with performance.

Scalability Issues

It can be difficult to gather data on large Geneos estates.

Customer Service and Technical Support

Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up with workable solutions. However, changes to the product (i.e. bug fixes and enhancement requests) do take a long time to materialise.

Initial Setup

Out the box the product is not intuitive to set up, however there are a lot of resources online to mitigate this fact. However the users of the product have to be quite technical to get the best out of the product as they will have to understand the applications they are monitoring.

Implementation Team

My company provides consultancy on implementing Geneos, so we used an in-house team. The best thing to do with implementation is to divide common reusable functionality into include files so these include files can be shared amongst teams.

Pricing, Setup Cost and Licensing

At various places I have worked with have several licence deals in place with ITRS, you will get the best price if you get a single global deal.

Other Advice

If you have never implemented Geneos before I would greatly recommend their online training courses which are available free to users of the product. You can also get classroom based training courses if required.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user457266 - PeerSpot reviewer
Application Analyst at a tech services company with 10,001+ employees
Real User
With different level of user controls, we can snooze alerts from the tool itself. The email alerting mechanism which is based on Pearl is limited.
Pros and Cons
  • "The clean and colorful UI and easy to use options like snooze and active times."
  • "The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

Improvements to My Organization

Three different colors indicating different level of severity makes monitoring easy. With different level of access we can assign controls to different user and most of the things are taken care by our support teams.

Valuable Features

The clean and colorful UI and easy to use options like snooze and active times. Previously, we had monitoring tools which had complicated UI's and the screen looked very dull. Also as an end user, we hardly had control over alerts triggering from the tool that had to reach to our Dev, or so called CATE teams to snooze an alert. But now with different level of user controls we can do it from the tool itself.

Room for Improvement

  • The dashboard feature is full of bugs. Grouping items results in a distorted dashboard.
  • The file monitoring fails when we need to monitor the same file twice a day but we do have a workaround which is tedious.
  • The email alerting mechanism which is based on Pearl is limited. We cannot export a dataview in the email, and moreover the email format is a fixed one, and no user defined email can be sent.
  • There are too many features clubbed in for the ease of setting up an alert which makes it more complicated. For setting up a single alert you will need to navigate through at least four places.

Stability Issues

We had no issues with the performance.

Scalability Issues

It's been able to scale for our needs.

Customer Service and Technical Support

10/10 - excellent service and tech support provided.

Initial Setup

It was pretty straightforward. We just need to acquire a gateway which once done, is followed by probe deployment on hosts and you are done with it.

Implementation Team

We used a vendor team. I really cannot comment much here as we were not really involved in the implementation.

Other Solutions Considered

We did evaluate other solutions, and as mentioned earlier this product has many good features which are really easy to use. The UI is clean and since you have color defined with each level of severity its more easy to take up an action. The reason i'm focusing on this is because, Monitoring teams have to monitor for long hours and when the UI is dark and clumsy it really effects the monitoring.

Other Advice

This tool should be given a try where you have lot to depend on monitoring.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user514449 - PeerSpot reviewer
it_user514449VP, Lead Software Development Engineer at a financial services firm with 1,001-5,000 employees
Real User

Some of the comments made here are truly laughable. This write up has either come from an IT novice or the competition (for want of a better word). I discard my glove sir.

Buyer's Guide
Download our free ITRS Geneos Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2024
Buyer's Guide
Download our free ITRS Geneos Report and get advice and tips from experienced pros sharing their opinions.