Geneos enables customized aggregate views and alerts for both related and disparate components. This flexibility and insight facilitates proactive and prompt causation analysis. Simply put, you can easily see everything at once. If there’s an issue, you’ll know why within seconds, rather than spend precious time trying to find out.
Global support personnel, even without expertise in market data, can now easily and quickly run respective market checks and escalate with pinpoint data.
The Geneos configuration has greatly improved since the nascent version 1.0 days, but still requires specialist knowledge and convoluted config debugging when something’s not monitoring as expected. A hierarchical variable/component reference tree and more readily accessible examples would be welcome.
I've used it since the early 2000s, in the halcyon days when it was branded as ITRS NetAgent. I had led its feasibility test and global rollout for my previous company’s Triarch and TIBCO platforms. ITRS was new to TIBCO at the time, so we had worked closely to add the necessary platform-specific features; ITRS has always been easy to work with.
We had no issues with the deployment.
One original glaring issue had been the lack of fault-tolerant Gateway Servers, but that had been remedied in a release a few years ago. We also had issues with slow Gateway startup and high CPU usage, but subsequent releases and reducing the number of config include files resolved the issues.
There have been no issues scaling it for our needs.
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each query or ticket.
Various iterations of TIB Hawk, Traverse, and in-house written apps had sufficed, but never truly provided centralized, customizable, easy to use, and market data specific monitoring available via ITRS Geneos.
Initial setup itself is straightforward. There’s a single server (two in fault-tolerance) running the master “Gateway” process, and each monitored server runs a “Netprobe” process. Each tarball is extracted to a single folder, rather than strewn all over the file system. Upgrades are likewise easy.
To not run Netprobes as root, some network monitoring features necessitated writing in-house scripts to feed alongside into Geneos, but that’s also its flexibility in action.
Rather than a cookie cutter setup, you will likely find yourself continually tweaking features and adding new alerts to suit your needs.
Since ITRS was introducing a totally revamped Gateway version 2, ITRS provided a consultant to advise on the initial configuration template, which we then customized and expanded upon.
The insight into finding the weakest links in the infrastructure has enabled us to proactively upgrade servers and networks in measured phases, rather than in a big bang approach.
ITRS has recently streamlined its pricing model to be a bit less granular (computation engine is now standard, for instance), which may or may not benefit your needs. The accounts team is amenable, so try to strike a deal, whether in cost, free training, and/or onsite consultancy.
There’s a reason even Thomson Reuters retired their own monitoring product, in favor of licensing ITRS Geneos.
The tool is highly customizable and can be tailored to your requirements. Dashboards can be created if needed and database logging can be enabled for analyzing trends and monitoring performance.
It has assisted the team to identify issues pro-actively, i.e. prior to a business user reporting them. This would ensure that the issue is identified and fixed in a timely manner. Also, the tools assists with stability as we are monitoring application infrastructure – application (all O/S), databases, middleware and much more.
It would be good if there were documentation on the ITRS website such as tutorials or plugins which are available to download.
I've used it for three years.
We've had no deployment issues.
There have been no issues with the stability.
We've had no issues with scaling it for our needs.
I have not spoken to the vendor directly.
It was straightforward, due to the automated tools created in-house to assist teams with the installation and set up.
In-house. Several tools were created by the Tech Services team to ensure the Geneos Netprobe installations and other key processes are simplified; easy to understand and use by all teams.
Ensure some of the samplers and types (for monitoring infrastructure i.e. disk space, hardware, memory etc ) can be used by multiple servers to prevent duplicating things. In the Gateway Setup Editor, follow the same generic folder structure and set up for all your applications (if you have more than one). This will make the Gateway easier to manage.
Nice to see good reviews about Geneos ITRS, Yes the First time set-up may be difficult, but the help documentation and good customer service will make your work easy. The only clause is to have netprobe status ok all the time. Can you share how can this be done on linux/SunOS?