ITRS Geneos Reviews

• Complete End-to End monitoring of Apps and infra

• Key performance metrics to identify and reduce transaction latencies

Multiple views of Trading Apps

None that I can think of.

6 months

No

No

No

Very good

Very good

No

A bit complex

Ourselves

Excellent

Expensive

CA APM

No

The ability to monitor our different Windows and Linux servers in real time, simultaneously, as well as the ability to provide some configurations and event viewing. Being able to monitor what was happening, what errors and what warnings were appearing in real time was hugely beneficial. I worked on a trading floor, and these servers were crucial to business continuity.

It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money. Investment banking relies on 100% uptime, and this application contributed to us achieving this.

The interface can sometimes be a little complicated. To access some useful parts, it can be a chore to navigate through. I cannot remember exactly off of the top of my head, as it is almost a year since I last used it.

There were no issues with the deployment.

We had no issues with the performance.

It's been able to scale for our needs.

I rated this product an 8 due to how much I used it and how useful it was to us. It allowed us to provide immediate support where needed, reducing business impact.

When I was a tech support lead, four of our evening pre-batch checks involved stats on our server estate. It took roughly 15 minutes each evening to log into each server, check server disk space, check for particular errors related to market data. Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver.

The following features of the product are the most valuable to me:

• Ability to see in real time the state of our server estate.
• Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment.

I think there's a very steep learning curve with the product. It's very easy to view and use the dashboards, but difficult to initially set up. I think setting up the dashboards could be more intuitive. I think I (and the rest of my team) could benefit from improved online tutorials.

I think it could provide more out of the box - I know many teams here use it to monitor windows infrastructure. We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time.

It is very useful in terms of production support. It automatically monitors all scheduled jobs, database consumption, server utilization, and so on.

Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort.

Currently, it is difficult to monitor secure websites using SSL or with SSO enabled.

Setup is bit complex, especially on Linux servers. You have to configure Netprobe on your system and then configure the path/workspace/profile and so on.

The dashboard is not that impressive.

The critical alerts are valuable.

We have been able to monitor the repeated critical alerts and work on producing a more stable environment for our customers.

Snoozing/maintenance work. A third color would be brilliant to identify whether the servers are being worked on, e.g. blue for maintenance.

I've used it for three years.

Issues with certain gateways. We have around 30 gateways in our environment and a lot of servers, so as you can imagine, there's a lot of data. We sometimes experienced disconnects of the gateways which was a hard one to resolve. In the end, we opened its consoles on the same server to spread the load.

Connectivity as above.

7/10.

7/10.

No previous solution was used.

It was done in-house.

We have started a project green movement and it is running successfully. The motive is to make sure nothing is red (faulted) and make sure it is immediately monitored and resolved or delegated. This has kept our systems and operations healthy.

This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules.

I am hoping to get some good features on the IBM MQ messaging tool, as this is most frequently used in our team.

I would rate technical support 7/10. It's self-explaining and the support is limited.

I did not previously use a different solution; it's recommended in the project and cheap.

Initial setup is easy. The support team internal to our organization takes care of all the installations.

An in-house team implemented the solution.

It's a very effective and productive tool, and avoids any major incidents.

• Active Console
• Gateway
• Webslinger
• OpenAPI
• Geneos netprobe

We are now able to monitor our applications.

I've used it for one year.

No issues encountered.

Sometimes there were issues with the database. If the database logging was high then the gateway would be slow.

No issues encountered.

10/10.

10/10.

We previously used Nagios, but switched to Geneos as it has better monitoring for applications. Also, it has more features and better configuration possibilities.

It was easy to setup as there were step by step installation instructions for every operating system.

We used a vendor who were 7/10.

Yes we did, however I do not know what the other options were.

• Real time monitoring
• Possibility to develop custom scripts to fit your own solution
• Simple interface
• Ability to manage dissimilar systems
• Reporting

Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution. The entire process of support has been improved.

The graphical interface is nice but could be improved.

I've used it for two years.

No we didn't.

Geneos is a very stable product, both server side and client side.

No we didn't.

We got in touch just few times, and there were no problems with them.

It's good.

We didn't use anything previously.

It was straightforward.

It's a very good solution and can fit the needs of big company.