Dynatrace Reviews

External monitoring of customer-facing web presence. We also use Appmon and DC RUM to monitor the physical and database status within the company as a whole.

Improves the ability to isolate issues and determine root cause with the same tool. This has helped us determine the scope of an outage event and better determine an ETR.

Knowing when systems performance is affected. This has helped to isolate infrastructure pain points.

Addition of support for security tokens for login automated testing. At the moment, I am unable to use Synthetic to automate user login. I believe the addition of local agents will address this need, but I have not had that verified.

We use Dynatrace for application health monitoring and investigation into any reported problem.

Dynatrace has helped us reduce the investigation time and troubleshooting time for any application issue.

Dynatrace PurePath and exception lists are used most of the time, but it is also a very good tool for application reporting.

It's a great tool for building dashboards related to application performance.

Improvements in Synthetic monitoring would be great. Certain features of thick client, if available in the web interface, would also be a great improvement.

Analysis of user behavior, application errors, performance of hosts, services, processes, and user sessions.

Understanding how the user was being targeted by the application as well as knowing their behavior using those applications.

• Easy installation
• Fast support
• Extensive documentation
• Quick distribution of new features
• Active community
• Market leading product

• Customization
• Support for more technologies
• Plugins
• More types of tiles (dashboard)
• Replay of user sessions
• User actions heatmap (native)

I am a Dynatrace partner and the company where I work is a system integrator. We propose the Dynatrace solution to our customers for monitoring the performance of applications and integrate the solution with the other tools that they have.

Our customers are now able to control their infrastructure with a single tool and can easily check the connections with all components. With the Smartscape and AI, they can see everything and have reduced the number of events.

The ability to monitor a hybrid environment is very valuable. The AI is able to discover useful information in term of connections. We like the easy method of creating a dashboard, and the ability to see the real user experience with the new functionality of the replay.

In the next release, I would like to see some new reports and more tiles on the dashboard. I would also like to see the Synthetic Mobile application improved.

We used this solution in a production environment to perform stress testing and evaluations to help find bottlenecks. 

We monitored user behavior and identified the funnel most used by our customers. In other services, we wanted to detect third-party tools with the wrong service.

The most valuable function is the ability to replay a customer session. It is very useful to know all of the customer details (device category, Operating System used, browser version, location of the customer, and connectivity).

We also need to know which areas of our site have the worst performance.

It would be an improvement to know where we lost our conversion funnel. It’s very important to share the same information with other departments of the company and converse using the same dashboards.

We would like to see an AI tool that detects issues with our site in real time.

Nowadays, we are not Dynatrace customers. However, we want to keep up to date with product functionality in order to evaluate the necessity of changing our current solution.

We use this solution to assist with resolving incidents in a banking environment.

This solution helps the bank to detect problems faster.

The most valuable feature is the workflow, which helps you to easily have an overview of the infrastructure that you are analyzing, without having worked with it previously.

The AI is not that intelligent and there are different places where it could be even more automated. For example, when you are looking at the code tree and you must manually click to expand the tree until you find the process.

We use Dynatrace to monitor the API performance of the server.

Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline.

The most valuable feature is the auto-baseline because I don't have to set it with Dynatrace. With New Relic, we had some problems with the configuration.

I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace.

Dynatrace is quite stable. I don't have any issues with it. With Dynatrace we need to upgrade and restart often. New Relic is more stable than Dynatrace.

I have not had any issues with the scalability of either New Relic or Dynatrace. They are both quite scalable.

Currently, we get the vendor support directly. Their support is adequate.

Last time we were using another APM and the company discontinued the APM product, so we had to switch.

The initial setup of Dynatrace is quite easy.

We implemented the installation ourselves without any issues or problems at all.

Our most important criteria when selecting a vendor are the features and local support of the agency. Those two along with pricing are very important. 

The reason we eventually chose Dynatrace was for the automatic (auto-baseline) of detection for the API performance issues.

We use New Relic as well in the same facilities.

I will rate the software a nine out of 10 because they are able to help solve our issues for us even though we don't understand the system fully. 

To make it a perfect 10, Dynatrace needs to implement the features from New Relic in the dashboard so that I can monitor my own performance. Even though New Relic is not as good as Dynatrace, I have to understand my own system. I set each parameter manually before every launch by five minutes.

I would suggest to prospective buyers to evaluate both Dynatrace and New Relic to see which features are best for your company. 

If you are not sure about the system requirements, choose Dynatrace. If you understand your own system and know by seeing a network outline exactly what you need for support, then choose New Relic.