Dynatrace Reviews

1. Production monitoring
2. Performance engineering
3. User analytics

• It has helped us to deliver the numbers the moment it counts, and today every digital moment and every touch point is vital to your business
• Revenue, loyalty and brand image hinge on application performance and Dynatrace gives you the application insights you need to achieve digital success.
• Proactively spot and solve application performance issues before users are impacted
• Speed new applications and enhancements to market with DevOps functionality
• Pinpoint root-causes and optimize critical applications

The tool needs work on the performance monitoring part, as it is not providing specific details due to some issues in agent connectivity.

During my POC, it took a few days for the agent connectivity issue to be resolved by the support team.

No issues encountered.

No issues encountered.

7/10.

7/10.

No previous solution was in place.

Setup is straightforward, but during implementation you need to work on the agent connectivity.

We did it in-house.

We found this to be the perfect tool for monitoring the performance of our applications.

This is very good product and you should go ahead and use it.

The most important features are the ability to see trends in performance and also to aid in diagnose any performance degradation in the web applications and utilize the tool to provide a faster solution and faster root cause analysis to the problem.

While monitoring our site, I noticed over a period of time that our west coast users would see degraded service every night around 10pm. Ultimately, I was able to use the tool to prove to our CDN provider that they had an issue with their routers in the west coast that had to be corrected to solve our performance issues. Without the Compuware tool, we would not have been aware of the issue nor been able to prove the issue to our service provider.

One are that I could see improvement is a better data collection and management. At times I saw that there was a ton of data available, but that also meant a ton of data to cipher through and analyze to evaluate. I often had to utilize Compuware engineers that specialize in data analysis to help gather and diagnose the data that we collected.

I've used their products for four years.

I don't recall ever having issues with stability. It is a very stable SaaS solution.

I've never had any issues with scalability, but scalability comes with a cost directly associated to how much you scale out your solution.

At times customer service could be really good, but most of the times I thought that this is a huge area where a lot of improvement could be made. They offer a great way to open service tickets online, but if you want to call in and get a live person to diagnose issues it is very hit and miss.

It's the same as customer service.

I did not use a different solution, but most companies I have worked at have instituted a number of different monitoring solutions and so there isn't a one size fits all solution for all monitoring and reporting needs.

Deployment was usually straightforward, but at times it could be complicated by whether or not to add additional data base servers and configuration of making sure that everything talked to each other through firewalls, etc.

Initially getting set up and configured was some what complex and took a bit of a learning curve. Once you set everything up, the software runs itself practically, but takes continual monitoring and tweaking to ensure that you are getting the most out of the product.

We utilized account managers and expertise through Compuware to aid in any questions we had regarding implementation.

The return on investment is the cost savings in developer's time in troubleshooting, analyzing, and finding the root cause of application issues and coming to a resolution. Unfortunately the business often found it hard to equate savings to something that they couldn't see. But having a major issue right before renewal helped keep the software in the short term as there was not another solution that offered what Compuware did for root cause analysis of the web applications.

The product was already in place when I started my position. I had looked at other products later and most of them were cheaper, but they lacked the full end to end solution and were not as robust.

Their products are fantastic, but the issue isn't the product, but the price for the product and also getting developers and business to value the importance of the data that is collected. Some businesses run their web ecommerce around metrics gathered on performance where other companies fall behind and don't give it as high of a priority.

I would recommend that you understand the business requirements for performance, uptime, consumer experience, and what is ultimately the most important thing you want to deliver.

• Dashboards and incidents
• They continue to add new enhancements
• It's a one stop solution

It has given us a one stop solution for projects and applications independent of the application type and OS.

They could increase the restrictions available for user-based roles.

I have worked with Dynatrace for two years.

We did have some deployment issues but they were resolved with help from the vendor.

We had issues with the garbage collection and heap usage, which have been resolved.

I would rate customer service very good.

I would rate technical support very good.

We were using different solutions from HP. After doing a POC with Dynatrace, and as its features replace other vendor solutions, we have started using Dynatrace in our organization.

It was very user friendly.

We implemented it in-house with minimal support from the vendor.

No other options were evaluated.

I would recommend this product, specifically if you are really looking for one product which is useful to monitor/instrument various applications independent of application type and OS.

Being able to dig into code to figure out errors and where response time is slow.

We have setup proactive alerts to notify us when certain conditions are met, such as when we are out of memory or high threads.

I cannot think of any off hand. They are continuously making the product better.

I've been using Dynatrace Application Monitoring and Data Center RUM for three years.

(version 6.0)

I'm not aware of any issues.

No, it is very scalable.

10 out of 10 as they are great to work with.

9 out of 10, but it could be 10 out of 10. They are very prompt and technical. They will work with you to fix any issues.

No, we reviewed other vendors and thought this one was the best.

It was simple to implement.

Dynatrace came in, helped install it and then showed us how to use the product.

We serve multiple customers and everyone wants to use Dynatrace. It has paid for itself. We can now figure out issues so much quicker.

CA was one other options we considered amongst others.

• The more environments you have on it, the better off you are.
• Make sure to work with the programmers as they understand their application
• Get training on how to use Dynatrace so it can be used effectively
• They have a lot of training resources online

Java automation (application monitoring agent)

• System profiling
• Early warning alerts
• Memory and thread dump analysis
• CPU sampling
• PurePath technology for easy troubleshooting.

These save us a lot of time because we no longer have to guess and pour through millions of log lines to figure out what is hurting.

• UEM
• Dashboards

2 years.

No issues. Easy installation.

No issues, but there are a few problems with our Mobile App's Dynatrace Libraries.

No issues.

Great relationship. They respond quick and are readily available to help.

They have a fairly good support team. They are dedicated until the issue is resolved. In case of an emergency or product issue, they will find someone to get on the phone or WebEx.

Yes. The previous solution was very light and not helpful while troubleshooting.

There's always a learning curve in anything, thereafter things are fluid and you rely less and less on support.

In-house with help from a Dynatrace consultant.

We don’t share this number, but significant enough that we adopted the tool enterprise wide.

It was about $200,000. Given our small footprint back then, it was not a huge cost. On a day to day level, I can show that it is actually paying us back for multiple reasons. But for the sake of it I’d say about $500.

When I joined, the product was already in house, and I just had to switch it with the existing one but I heard there were other products evaluated.

Best APM tool I ever worked with. It has made our lives a lot easier and reduces our troubleshooting time. The QA and Performance team will usually just send a screenshot of the problem from Dynatrace to the developers. This way they don’t have to guess, and they know where to look to fix the problem.

PurePath is the innovation which makes Dynatrace unique.

We used to work on two kinds of projects: banking and insurance. The second had a lot of performance issues, then came Dynatrace which has solved the problems, and our clients felt the difference.

They could facilitate the installation of the agent on server applications for other languages, such as C++.

I've used it for two years.

We had some issues. Our environment is divides into three parts:

1. Presentation with .Net
2. Business with Java
3. Intermediate with C++

Until now, we don't have correlation between the three parts, because we haven't succeeded in monitoring the intermediate part.

No issues encountered with stability.

No issues encountered with scalability.

Customer service is good.

Technical Support is very good.

We used a different solution and switched because Dynatrace was easy to implement.

It was straightforward while implementing Java and .net, but complex in the case of C++.

We implemented it through a vendor team, and their level of expertise was good.

Executing performance testing and supervising the application response with Dynatrace, then collaborate with developers to solve issues.

We also looked at Wily Introscope.

The test automation feature.

The test automation feature has enabled APM to “shift as far left” as possible and has enabled us to integrate it within the Agile CI and accompanying unit test frameworks within that CI process.

The UI.

I've been using it for two years.

We had minimal issues, but this was more to do with internal issues than the tool/vendor.

We had minimal issues, but this was more to do with internal issues than the tool/vendor.

Initially, we had issues scaling it to the enterprise level on a large, complex environment.

It's excellent.

It's excellent.

We used a previous tool which was minimally used by developers, as it was not as deep of a monitoring tool and lacked sufficient support.

I was not directly involved but the complexity was more to do with our own environment than the vendor/tool, and the amount, and placement, of servers needed to support the Dynatrace components.

We used a mixed team. The vendor team was very technical and available and we learned a lot from them assisting us.

Assure enough and proper training and have a guardian, a single point contact from Dynatrace assigned for your organization to provide timely support/service.

We also considered:

• New Relic
• Lucierna
• AppDynamics

• The easy upgrade; the manual is so clear and understandable, it is like a walk in the park
• Web based dashboards to provide role dependent performance metrics
• Analysis engine improves the process of measurements so the end user is not bothered with the time consuming PurePaths calculations. The transaction flow doesn't have to wait anymore to be displayed instantly
• Angular measurements can be tracked and traced from the front-end to better measure its latency
• Easy deployment of mobile apps track and tracing by showing graphical run books of what to do

Not yet.

Presenting the virtualisation technology. dynaTrace can be feed by VMware metrics, via de Vimservice or via the Vhost, it can pick up performance metrics like disk usage etc. In my opinion I like to get a visualisation of all the relations between the virtualisation layer and its SAN storage. It is really spaghetti, something the Ruxit tools helps to make it transparent. Why is this a benefit? Because VM's can move from one physical machine to another, automatically. This can disrupt end user experience/availability. It can also helps a lot to understand the relation between the end user and the misty back end components like virtualisation and storage, to close the gap between the usual understanding of applications, web servers, databases and virtualisation.

Also the Tibco diagnosing should be improved. Most of the Tibco monitoring tooling fall behind on the matter of track and tracing individual messages on the ESB bus (Tibco Spotfire  can do the trick, but is not chain aware) . You can't see the latency of individual messages on the bus in relation to resource consumption on the ESB bus.

The sequence diagram should be improved from the SOA point of view. Please show the latency of each individual Tibco service and map it on the Sequence Diagram, in real-time.

1 week

No, it is like a walk in the park.

No.

No.

dynaTrace supported us by sending a well-skilled consultant to do the upgrade. After the upgrade this consultant answered all kinds of questions.