Dynatrace Reviews

Dynatrace facilitates great live performance monitoring, allowing us to easily and visually detect problems before they become a large impact issue to the business. It is not uncommon to detect and quickly use various drill down options such as PurePath to quickly identify and provide initial analysis on problems.

• Creating different dashboards
• Sharing dashboards with edit permissions
• Simple classic but effective UI (unlike some modern UI's out there that have too much white-space)
• Wide variety of dashlets available to monitor various services/components

• Either use less system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data
• More flexibility with refresh times
• More UI options

Overall, it's quite stable.

We haven't had a chance to change the scale much and will probably not scale up by any meaningful factor.

Customer Service:

It's great.

Technical Support:

I haven't had to use it a lot.

Overall, it's very easy to setup on the client side.

We currently use Dynatrace in conjunction with another APM tool as well as a synthetic monitoring tool.

I would highly recommend it.

• Ability to see issues as they’re happening for our users. We can see problems from the user’s perspective.
• The ability to set dynamic, non-static thresholds.
• Ability to use the browser capture app allows someone non-tech savvy to get something up and running quickly.
• Being able to test from multiple locations.

Within IT, we know that if there’s an alert, there’s a real problem. It’s a rallying call and people are responsive when that happens. It tends to be accurate so people are willing to respond to it.

They need to improve the browser interface. I can’t get it to work visually for some of the things I want to do, and that’s frustrating.

I haven’t had issues, but one of our secondary teams say they get an alert, but when log in don’t see a problem. However, this could be their own reading of the issue. Sometimes users who don’t understand platform don’t quite understand what they’re seeing.

No issues scaling up and out.

I haven’t had to use it because there have been no problems.

I was not involved, but did a comprehensive overhaul, and it was complex. The relationship between tests you create and those that you run is hazy. It’s not very apparent and there’s a disconnect. The configuration components are unclear.

It loses points in value because we’re not getting our money’s worth. I think New Relic Synthetics will be significantly less. I also feel like it’s an older company and isn't as forward-leaning. For example, New Relic has more capabilities that Dynatrace doesn’t cover. Because once on New Relic, I can use other products.

I'd advise that you think about your use cases and who you’d be notifying. If you think about those two pieces, then you can determine which product to get. Look at some of the other vendors that offer synthetics and see if they might be a better fit.

User Experience Monitoring (UEM) helped identify customer segments, which were creating a frustrating experience on our website. With revenue being driven primarily from the digital channel, it was imperative that we focused on improving performance. However, UEM helped us to triage the issues, and gradually lay down a plan of action. With greater visibility over customer behaviour and experience, it helps drive revenue streams.

When we started with Dynatrace, there was a lot of data available. However, the challenge was looking at the right ones at the right time. Our organization was reeling with issues on a particular set of variables, which were recurring and correlated. The need of the hour, was customized dashboards. Custom dashboards are easy and quick to develop in Dynatrace, and we could, therefore, easily get started with regular monitoring of key issues with these quick customizations. I rate it highly because as an end user, it is important that I get data in the way I want to see, comprehend and analyse. The ease of doing that was what won us over. On top of this, incident alarms helped automate incident management mechanism to a large extent, thereby reducing human intervention.

We have been able to customize incident alarms.

Better intelligence in terms of identifying business transactions, would be appreciated. Also useful, would be pointers to recurring issues and auto incident management.

I've used it for two months.

No issues encountered.

No issues encountered.

No issues encountered.

It's high.

This is the first solution like this that we've used.

It was quite straightforward to implement.

We used a vendor team to implement it, who had a high level of expertise.

• New Relic
• AppDynamics

The PurePath technology, which is Dynatrace's bread and butter, is invaluable from early development all the way to production support. It provides the ability to see right away where a performance issue resides or just being unaware of what your code might be doing.

It was an instrumental tool in the re-platforming of our b2b ecommerce solution. We are now branching into heavier business dashboards and real-time metrics to increase the bottom line.

3 years

No issues.  It's very simple to implement.

Very straight forward to setup and get working almost immediately out of the box.

Plan for the future. If you are able, go into licensing as you will get what you expected plus a tremendous amount more out of Dynatrace so you will immediately want more licenses.

All the capabilities to create dashboards and business transactions has eliminated the gap between the technical stuff and business correlation.

Reduced the impact to critical operation systems. Identified any major impact before getting into production. No down-time after using Dynatrace as APM for PRD.

Solid PRD deployments.

For about 2 years.

No issues.

No issues so far.

Working with an infrastructure team that has given me VM and is not dedicated has delayed the performance of the tool.

Getting better, still working to tune to their eyes.

Excellent, a correct answer every time. Prompt support.

1. Production monitoring
2. Performance engineering
3. User analytics

• It has helped us to deliver the numbers the moment it counts, and today every digital moment and every touch point is vital to your business
• Revenue, loyalty and brand image hinge on application performance and Dynatrace gives you the application insights you need to achieve digital success.
• Proactively spot and solve application performance issues before users are impacted
• Speed new applications and enhancements to market with DevOps functionality
• Pinpoint root-causes and optimize critical applications

The tool needs work on the performance monitoring part, as it is not providing specific details due to some issues in agent connectivity.

During my POC, it took a few days for the agent connectivity issue to be resolved by the support team.

No issues encountered.

No issues encountered.

7/10.

7/10.

No previous solution was in place.

Setup is straightforward, but during implementation you need to work on the agent connectivity.

We did it in-house.

We found this to be the perfect tool for monitoring the performance of our applications.

This is very good product and you should go ahead and use it.

The most important features are the ability to see trends in performance and also to aid in diagnose any performance degradation in the web applications and utilize the tool to provide a faster solution and faster root cause analysis to the problem.

While monitoring our site, I noticed over a period of time that our west coast users would see degraded service every night around 10pm. Ultimately, I was able to use the tool to prove to our CDN provider that they had an issue with their routers in the west coast that had to be corrected to solve our performance issues. Without the Compuware tool, we would not have been aware of the issue nor been able to prove the issue to our service provider.

One are that I could see improvement is a better data collection and management. At times I saw that there was a ton of data available, but that also meant a ton of data to cipher through and analyze to evaluate. I often had to utilize Compuware engineers that specialize in data analysis to help gather and diagnose the data that we collected.

I've used their products for four years.

I don't recall ever having issues with stability. It is a very stable SaaS solution.

I've never had any issues with scalability, but scalability comes with a cost directly associated to how much you scale out your solution.

At times customer service could be really good, but most of the times I thought that this is a huge area where a lot of improvement could be made. They offer a great way to open service tickets online, but if you want to call in and get a live person to diagnose issues it is very hit and miss.

It's the same as customer service.

I did not use a different solution, but most companies I have worked at have instituted a number of different monitoring solutions and so there isn't a one size fits all solution for all monitoring and reporting needs.

Deployment was usually straightforward, but at times it could be complicated by whether or not to add additional data base servers and configuration of making sure that everything talked to each other through firewalls, etc.

Initially getting set up and configured was some what complex and took a bit of a learning curve. Once you set everything up, the software runs itself practically, but takes continual monitoring and tweaking to ensure that you are getting the most out of the product.

We utilized account managers and expertise through Compuware to aid in any questions we had regarding implementation.

The return on investment is the cost savings in developer's time in troubleshooting, analyzing, and finding the root cause of application issues and coming to a resolution. Unfortunately the business often found it hard to equate savings to something that they couldn't see. But having a major issue right before renewal helped keep the software in the short term as there was not another solution that offered what Compuware did for root cause analysis of the web applications.

The product was already in place when I started my position. I had looked at other products later and most of them were cheaper, but they lacked the full end to end solution and were not as robust.

Their products are fantastic, but the issue isn't the product, but the price for the product and also getting developers and business to value the importance of the data that is collected. Some businesses run their web ecommerce around metrics gathered on performance where other companies fall behind and don't give it as high of a priority.

I would recommend that you understand the business requirements for performance, uptime, consumer experience, and what is ultimately the most important thing you want to deliver.

• Dashboards and incidents
• They continue to add new enhancements
• It's a one stop solution

It has given us a one stop solution for projects and applications independent of the application type and OS.

They could increase the restrictions available for user-based roles.

I have worked with Dynatrace for two years.

We did have some deployment issues but they were resolved with help from the vendor.

We had issues with the garbage collection and heap usage, which have been resolved.

I would rate customer service very good.

I would rate technical support very good.

We were using different solutions from HP. After doing a POC with Dynatrace, and as its features replace other vendor solutions, we have started using Dynatrace in our organization.

It was very user friendly.

We implemented it in-house with minimal support from the vendor.

No other options were evaluated.

I would recommend this product, specifically if you are really looking for one product which is useful to monitor/instrument various applications independent of application type and OS.