What is our primary use case?
We decided to integrate
Dynatrace primarily to monitor the availability and latency of our applications. We have a significant number of applications, and we needed a system that could manage their availability. Previously, we lacked evidence to show whether an application was available when a customer raised an issue. With
Dynatrace, we can verify this information, even after a month.
What is most valuable?
Dynatrace offers exceptional features compared to other monitoring tools. It allows the creation of different dashboards related to application availability and server latency. The integration with Power BI for generating detailed reports is a standout feature. Furthermore, the automation of alert management, which integrates with ticketing systems to automatically raise and assign tickets, is a significant advantage over tools like
Centreon. Dynatrace also integrates with AI tools to generate business reports.
What needs improvement?
When making comparisons with other tools, Dynatrace stands out, but it is a bit complex to understand and implement on servers. There are occasional issues with language and text, which can be frustrating. Despite this, it remains superior to
Centreon.
For how long have I used the solution?
I started using Dynatrace six months ago.
What do I think about the stability of the solution?
There have been no stability issues with Dynatrace. It is well-maintained and, being supported by cloud infrastructure, we have experienced no interruptions.
What do I think about the scalability of the solution?
We have faced no scalability or reliability issues with Dynatrace. Everything functions smoothly.
How are customer service and support?
The technical support from Dynatrace is excellent. Recently, we had an issue, and the support team resolved it within 20 to 25 minutes. Their support is very fast and effective.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
In the past, I used
Icinga and Centreon. Compared to these, Dynatrace remains the top priority. Its features surpass the typical expectations for monitoring tools.
What about the implementation team?
The implementation of Dynatrace was handled by a different team, so I don't have insights into their process.
What was our ROI?
The integration of Dynatrace has allowed us to monitor application stability and create business reports. However, I haven't quantified the ROI.
What's my experience with pricing, setup cost, and licensing?
Dynatrace is known to be costly, which delayed its integration into our system. However, the advanced features it provides are unmatched, making it a valuable investment for organizations with a higher budget.
What other advice do I have?
I highly recommend Dynatrace for organizations with a significant budget because it decreases resource costs and manpower. It is a versatile tool for IT organizations, providing features that are beneficial for comprehensive application monitoring. I rate Dynatrace a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Complex environments are ..... well... complex, and they require a capability that can keep pace. I agree it is no simple task to build DCRUM infra, and the amount of detail required to essentially pluck a single application's packets out from total traffic can be tedious to gather. That said, the latest version has simplified with auto-protocol discovery and all traffic analysis functions. Still have to get SSL keys to really dig into the transaction detail, but it is worth the effort.