User performance monitoring; to be able to proactively understand the user experience on our site.
DevOps Manager at a financial services firm with 51-200 employees
Gives me the ability to proactively understand the user experience on our site
Pros and Cons
- "Gives me the ability to identify user browsers, user geographical location."
- "Email alert and mobile app alert are very useful for informing the team that something is going wrong."
- "Enables me to proactively understand the user experience on our site."
- "I would like the ability to export a user session into csv format. (I am aware that I can export a user session via a webhook)."
What is our primary use case?
How has it helped my organization?
- Ability to identify which pages are slow and cause frustration for our users.
- Ability to identify user browsers, user geographical location.
- Email alert and mobile app alert are very useful for informing the team that something is going wrong.
What is most valuable?
User Sessions. I am able to tell what the user experience is like on the web pages.
Also, I'm able to drill down to identify problem issues.
What needs improvement?
I would like the ability to export a user session into csv format. (I am aware that I can export a user session via a webhook).
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Dynatrace
May 2024
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For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Computer Engineer at a financial services firm with 1,001-5,000 employees
It is flexible enough to add desired measures and method level sensors into application code. We can see method-level details.
Pros and Cons
- "The most valuable feature is that we can see every database call executed from Java applications."
- "If you have many distributed servers, you will need to install or migrate every agent. This can be a problem if you have too many, and it takes time."
How has it helped my organization?
Dynatrace has significantly increased a lot of our troubleshooting capability. As IT support team spends less time, they can focus more on other things.
What is most valuable?
The most valuable feature is that we can see every database call executed from Java applications. Since most of the workload of applications are database-based, it is important to see and analyze SQL statements. Dynatrace provides the ability to drill down to different dashlets and see what is going clearly, which is extremely useful.
The second valuable feature is that we can catch every transaction in our applications. It is important to see all requests end-to-end and have the visibility into performance that we needed.
What needs improvement?
If you have many distributed servers, you will need to install or migrate every agent. This can be a problem if you have too many, and it takes time.
Customer service is good but I got answers late for some tickets opened recently.
PurePaths that start from method sensors (method entry points) cannot be grouped in any application and displayed under DefaultApplication.
What other advice do I have?
The product runs perfectly with our application servers and collects data that we needed.
It is flexible enough to add desired measures and method level sensors into application code. We can see method-level details.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Dynatrace
May 2024
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
770,292 professionals have used our research since 2012.
Cloud Practice Specialist at a tech services company with 201-500 employees
It helps with monitoring KPIs
Pros and Cons
- "The stability is rock solid. We put a lot of stress on it."
- "I would like them to add serverless capabilities, because everyone is going there."
What is our primary use case?
Our primary use case is application performance monitoring.
How has it helped my organization?
It helps with monitoring KPIs.
What is most valuable?
- Security
- Automation monitoring
What needs improvement?
I would like them to add serverless capabilities, because everyone is going there.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The stability is rock solid. We put a lot of stress on it.
What do I think about the scalability of the solution?
The scalability is amazing. It is the best. One of our customers is a massive healthcare customer.
How is customer service and technical support?
I am a partner, so I know people in technical support who I can contact.
How was the initial setup?
The integration and configuration was easy.
What was our ROI?
We have seen ROI with this product.
What's my experience with pricing, setup cost, and licensing?
The price could be improved.
Which other solutions did I evaluate?
We also evaluated New Relic and AppDynamics. We chose Dynatrace for the hybrid version and price.
What other advice do I have?
I want to tell people about its hybrid security capabilities. A lot of people have legacy experience with the tool, so it is valuable. They would not have to reinvent the wheel.
We use a hybrid environment, so we have to use the both AWS and on-premise versions.
The product is integrated with Splunk and ServiceNow. It integrates easily with them.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Founder at a government
It collects and analyses information with AI
Pros and Cons
- "It collects and analyses information with AI, which is useful."
- "Regarding features, it would be good if there would be some features regarding app security."
What is our primary use case?
We use it to see a clear view of the system overall and monitor applications effectively and proactively. We also use it on our core software.
How has it helped my organization?
It collects and analyses information with AI, which is useful.
What is most valuable?
Session recording is one of the innovative features, which could be very useful for developers and the marketing team.
What needs improvement?
Regarding features, it would be good if there would be some features regarding app security.
For how long have I used the solution?
One to three years.
What's my experience with pricing, setup cost, and licensing?
It is quite expensive for startups.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Factory General Manager at Cegedim
Global overview of all app layers, including web servers
Pros and Cons
- "Global overview of all app layers, including web servers."
- "It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis."
- "They should provide a guide to arrive at the solution for non-super experts."
What is our primary use case?
- Monitoring and problem diagnostics.
- Control of the whole application layer.
- Used for Java apps and full stacks.
How has it helped my organization?
It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis.
What is most valuable?
- IA correlation
- Global overview of all app layers, including web servers
- Database
- Intermediate elements
- Load balancer
What needs improvement?
- They should provide a guide to arrive at the solution for non-super experts.
- Improve upon the possible benefit, especially if the problem is solved.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Quality Analyst Engineer at a tech services company with 201-500 employees
We were able to decrease the number of production defects ever since we started using it in our test environment
Pros and Cons
- "We leverage on Dynatrace technology to trace and identify issues in the test environment before launching to production."
- "With PurePath, I am able to find the root cause of the error or bug existing in our system."
- "We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."
- "A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away."
What is our primary use case?
We leverage on Dynatrace technology to trace and identify issues in the test environment before launching to production.
How has it helped my organization?
We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment.
What is most valuable?
PurePath is the feature that I personally find important. With PurePath, I am able to find the root cause of the error or bug existing in our system.
What needs improvement?
A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away. It has a lot of cool features, however they are too complicated for a new user to start with.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director and Founder at a tech services company with 11-50 employees
It has helped our customers to rapidly resolve performance issues
Pros and Cons
- "The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration."
What is our primary use case?
We use Dynatrace to help deliver the complete end-to-end performance experience presenting results in both an IT and business context.
How has it helped my organization?
Dynatrace has helped our customers to rapidly resolve performance issues, and most importantly, to correlate the results with the real user experience.
What is most valuable?
The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration.
What needs improvement?
Product pricing could be improved.
For how long have I used the solution?
More than five years.
What's my experience with pricing, setup cost, and licensing?
Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution.
What other advice do I have?
Dynatrace is the market leader for good reason. The company sees the future of APM and starts to deliver the functionality way ahead of many others.
We chose to partner with Dynatrace, not just because it is the market leader, but because they demonstrate the values that we feel are important to our customers, such as:
- A consultative approach
- Customer centric account management
- Ensuring that customers experience the benefits of the solutions.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Lead Web Systems Administrator at Citrix
We have it now all in a single pane of glass
Pros and Cons
- "We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass."
- "It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it."
What is our primary use case?
The primary use case is for application performance and analytics. We use it to monitor our on-prem Windows and Linux apps as well as our AWS and Azure cloud instances.
How has it helped my organization?
- Faster MTTR
- A proactive Ops team
We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass.
What is most valuable?
- Artificial intelligence
- Log analytics
- Being able to identify and correlate issues, and avoid them occurring in the future.
What needs improvement?
It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: May 2024
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