What I found most valuable from Dell EMC Unity XT is its easy management through its multi-cloud support. They also offer remote support or secure remote services, which I also find valuable. The support they provide their users is very good, and they'll really help whenever you need support.
IT Manager at a consultancy with 1,001-5,000 employees
Easy to manage data storage platform with multi-cloud support; provides good remote support to its users
Pros and Cons
- "Stable data storage platform which promotes ease of management through its multi-cloud support. Remote support provided to users to address issues is very good."
- "This product has some scalability issues. Before you can get support, you have to look for the service tag number on your product which could make it difficult to access support."
What is most valuable?
For how long have I used the solution?
I've been working with Dell EMC Unity XT for six years.
What do I think about the stability of the solution?
This product is stable on production.
What do I think about the scalability of the solution?
Dell EMC Unity XT has some scalability issues which they need to address.
Buyer's Guide
Dell Unity XT
June 2025

Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
How are customer service and support?
Before you can get support for Dell EMC Unity XT and other Dell EMC products, you have to spend time looking for the service tag number on your product, and this is a process that makes it difficult to access support, but once you gain access, they'll provide you with very good support.
How was the initial setup?
The initial setup for this product was easy and didn't involve any complexity.
What other advice do I have?
Dell EMC Unity XT is being used both in our company and the companies of our customers. We work with our customers, though I'm moving to another company, but I'm still integrating this product, e.g. it's being used in-house.
There is some dependency on the storage side.
We only have two people in the company working on this product.
The price for Dell EMC Unity XT being higher or lower depends on the partner negotiations.
I'm giving Dell EMC Unity XT a rating of 10 out of 10. It's stable and it's a very innovative product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

It consultant at a tech services company with 201-500 employees
Integrates well, helpful support, and simple implementation
Pros and Cons
- "Dell EMC Unity XT has good integration with VMware."
- "The initial installation is straightforward and took approximately one hour. However, the full process was not as simple as IBM."
What is our primary use case?
Dell EMC Unity XT is used for virtualization storage mainly with very few files and very little power consumption. We have on-premise deployment on our own organization. We have two Dell EMC Unity XT, and four IBM FlashSystems for our own consumption.
Nowadays we implement Dell EMC Unity XT less and implement more Dell PowerStore solutions.
What is most valuable?
Dell EMC Unity XT has good integration with VMware.
For how long have I used the solution?
I have been using Dell EMC Unity XT for many years.
What do I think about the stability of the solution?
Dell EMC Unity XT is stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 120 users using this solution when combining all the customers we have. If our capacity requirements increase we would be increasing the use of this solution.
How are customer service and support?
The support from Dell EMC Unity XT is very good here in South Africa. It is important for us.
How was the initial setup?
The initial installation is straightforward and took approximately one hour. However, the full process was not as simple as IBM.
What about the implementation team?
I am certified to do the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use this solution, but it is a one-time purchase.
The price of the solution should be less expensive. However, at some point, you need to pay for facility and performance.
Which other solutions did I evaluate?
I have evaluated Pure Storage.
What other advice do I have?
I would recommend this Dell EMC Unity XT to others. Overall it is a stable versatile solution.
I rate Dell EMC Unity XT an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Dell Unity XT
June 2025

Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Systems Administrator at a computer software company with 11-50 employees
Fast and efficient flash storage platform, but its pre-sales technical support needs improvement
Pros and Cons
- "Stable flash storage platform with good scalability, efficiency, and speed."
- "The pre-sales technical support and technical engagement could be made better for this product."
What is our primary use case?
We used Dell EMC Unity XT for onsite storage.
We were moving from our HP3 power data center to a hybrid cloud solution. We still needed some onsite storage, but we wanted faster performance and a more efficient capacity. The flash storage generally outclasses older solutions, which was why we went down the flash storage route.
What is most valuable?
Having gone down the flash storage route, we liked Dell EMC Unity XT because of its speed and efficiency. We did compare it with Pure, but we liked Dell because Pure is more niche, while Dell EMC Unity XT is more general purpose. We can also buy other things from Dell, and we get better prices from them, compared to Pure. In Pure, you can only buy storage. These are the things we liked about this product.
What needs improvement?
Dell operates at the commodity end of the market, so if they really want to get into storage in a big way, they need to have better pre-sales technical support and engagement.
They do what they say, but if it was a really big implementation, I would be worried about recommending Dell EMC Unity XT, simply because we need to have a more technical understanding of it. The technical engagement can be a lot better.
What do I think about the stability of the solution?
Dell EMC Unity XT is a stable product.
What do I think about the scalability of the solution?
Dell EMC Unity XT has good scalability.
How are customer service and support?
The technical support for this product is fine.
What's my experience with pricing, setup cost, and licensing?
There is an annual charge for the license of this product. It has better pricing than its competitor: Pure Storage.
Which other solutions did I evaluate?
We evaluated Pure Storage.
What other advice do I have?
I'm in IT and my niche is digital transformation consulting. One of my customers needed a storage solution, so I recommended Dell EMC Unity XT. I'm not a storage consultant. I'm a digital transformation consultant, and one of my clients needed a storage solution.
I'm not a user of this product. My clients might need a solution from time to time, and what I do is I recommend solutions.
Dell EMC Unity XT is a good product.
I didn't get involved in the initial setup of this product, but I believe it was straightforward. It only took one to two days for the installation, then we were able to migrate our data.
I can recommend this product to others looking into implementing it.
I'm giving Dell EMC Unity XT a score of seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Chief Technology Officer at a financial services firm with 1,001-5,000 employees
My storage team likes the replication features, and three-site replication is a unique feature
Pros and Cons
- "My storage team likes Unity's replication features. Three-site replication is a unique feature that EMC offers us."
- "I think Dell EMC should be more careful in appointing partners, and they need to have better control over their partners. And if their partner has some problems with them, we should not suffer."
What is our primary use case?
Unity is our central storage solution. All of our data is stored on this platform, so it's not just production servers in DR. We have two DR—near and far—so there are three sites in total. Unity holds all of our transactional data.
What is most valuable?
My storage team likes Unity's replication features. Three-site replication is a unique feature that EMC offers us.
For how long have I used the solution?
We've been using Unity storage for almost 10 years.
What do I think about the stability of the solution?
Unity is very stable.
What do I think about the scalability of the solution?
Unity is scalable.
How are customer service and support?
I would rate Dell EMC support seven out of 10. We had to follow up a lot. We sent an email beforehand, so they knew the model and everything about our environment. We expected them to do better homework and engage with my team. If they had done the implementation like that we could have saved a lot of time. That is why I rate them seven and not nine or eight.
How was the initial setup?
Implementing Unity isn't straightforward, but it's not that complex, either. There is still some room to expedite the implementation process a bit. We had support from EMC guys in India or Singapore. They worked with our bank's in-house storage team, which has about four members.
Our contract included training, and we had to pay for that also. It was supposed to be on site, where our team visited EMC somewhere in India or Singapore to get training, but we couldn't do that because of the pandemic, so the training was online. If we get trained next time, we would like to do most of the implementation by ourselves.
What's my experience with pricing, setup cost, and licensing?
We have a perpetual license for Unity and a support contract with Dell EMC.
What other advice do I have?
I rate Dell EMC Unity XT eight out of 10. We compared Unity with NetApp and HP also. In some areas, NetApp and HP have advantages over EMC. I think NetApp holds the top Gartner position. It's in the upper-right quadrant.
Also, Dell EMC doesn't have a presence in Bangladesh, so they work through local partners. Previously, they had only one partner with sub-partners or sub-agents. This complicated the relationship with the end customer. We had been working with the same partner for the last eight years, but when we were upgrading, they told us they could no longer support us because they had some issues with EMC. We got caught in the feud between Dell EMC and their partner.
We had to get somebody else appointed as a new partner and then discontinue the earlier partner's agreement to make it commercially feasible. I think EMC should be more careful in appointing partners, and they need to have better control over their partners. And if their partner has some problems with them, we should not suffer.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Freelance IT Professional at a energy/utilities company with 201-500 employees
Availability of different types of disks enabled us to increase speed and leverage different storage costs across data life cycle
Pros and Cons
- "The Unity XT box is very strong. It doesn't break. The MTBF time is very large so you don't have to worry about faults or outages in your operations."
- "Our request to Dell EMC for improvement was in the reporting and monitoring areas. Dell EMC built up a cloud ID so that we could see the overall storage numbers. We needed to have the proper KPIs to be able to see and manage things."
How has it helped my organization?
One advantage was the ability to use different types of disks and different types of disk solutions to increase the speed, first of all, and to take advantage of different storage costs across the life cycle of the data.
What is most valuable?
- One of the most useful features for us was the deduplication. It had been challenging for us to store certain types of data and to use patterns of storage to reduce storage size.
- The IOPS and the speed were also an important part of the solution.
- In addition, there was a Unity machine that offers block-level and NAS, and we used the block-level storage.
- We also use the side-to-side storage verification for the recovery site.
- Finally, the device was flexible and we could change the configuration to meet our needs.
What needs improvement?
Our request to Dell EMC for improvement was in the reporting and monitoring areas. Dell EMC built up a cloud ID so that we could see the overall storage numbers. We needed to have the proper KPIs to be able to see and manage things.
For how long have I used the solution?
I worked with Dell EMC Unity XT for two to three months. My last role was IT director so I didn't do a lot of hands-on with the devices. I was overseeing the IT staff and doing project management for these kinds of solutions. At that time I was working for a manufacturing company for pharmaceutical life cycle products, and we were a customer of Dell EMC.
What do I think about the stability of the solution?
There was no problem with the stability. It was, as expected, very strong.
What do I think about the scalability of the solution?
You can grow as much as you like. There is no limit. It's easy to scale.
We had about 1,000 users of the Unity XT.
How are customer service and support?
We did not need to contact their technical support.
How was the initial setup?
The initial setup for Unity XT was pretty straightforward. We knew exactly what we needed and our requirements were very easily applied to the box. With one day of hands-on training, my colleagues were able to manage things.
Maintenance required one person.
What about the implementation team?
We used an integrator for the deployment. They had great knowledge of the product. We also did some additional integration with them in other parts of the storage, including backup and data domain devices, because we were very fond of the work they did.
What's my experience with pricing, setup cost, and licensing?
The main factors to consider are space, availability, business continuity, performance, and IOPS. The Unity XT box is very strong. It doesn't break. The MTBF time is very large so you don't have to worry about faults or outages in your operations.
It is a very complete platform. Dell EMC wrote a new OS for storage, but I haven't seen it yet.
Which other solutions did I evaluate?
We looked at HPE Nimble but the price of the Unity XT was very good compared to the competition.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultancy Department Chief with 201-500 employees
Stability and scalability have completely satisfied our requirements
Pros and Cons
- "The most valuable features include snapshots, Thin Clones, and deduplication and compression."
- "It could be improved in the area of management flexibility. For example, I really need to set read-only access for LUNs, and there's no such option with Unity XT."
What is our primary use case?
We use it for a virtualization environment based on VMware vSphere.
What is most valuable?
The most valuable features include
- Snapshots
- Thin Clones
- Deduplication and compression.
What needs improvement?
It could be improved in the area of management flexibility. For example, I really need to set read-only access for LUNs, and there's no such option with Unity XT.
I would also like to see more support for object storage for S3. NetApp includes basic support for S3 to the on-top array, so it would be great if DELL EMC would include S3 for the Unity XT.
For how long have I used the solution?
I have been using Dell EMC Unity XT for three years.
What do I think about the stability of the solution?
The stability has completely satisfied us.
What do I think about the scalability of the solution?
The scalability has also satisfied us. We use it extensively. We purchased an expansion last year and added about 150 terabytes and we're going to purchase another expansion next year. We plan to use it until the end of support.
The services on the Unity storage are used worldwide in our organization. We have about 1,500 employees.
How are customer service and support?
Dell EMC's technical support is perfect.
How was the initial setup?
The initial setup was completely straightforward. Anyone who can handle "next, next, next, finish" can deploy Unity. It was deployed within half an hour.
We installed it, connected it to fabric, updated the software, went through the initial configuration dialogue, and that was it. Most of the time in getting it up and running was spent on the data migration.
For deployment and maintenance it requires just one person. In our organization that person is our storage and virtual infrastructure administrator.
What about the implementation team?
We did it ourselves.
What other advice do I have?
It's a great product if it fits your specific needs.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a financial services firm with 11-50 employees
Scalable, reliable, and helpful technical support
Pros and Cons
- "I have found Dell EMC Unity XT to be stable."
What is most valuable?
The interface of the solution is good.
For how long have I used the solution?
I have been using Dell EMC Unity XT for approximately three years.
What do I think about the stability of the solution?
I have found Dell EMC Unity XT to be stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 700 people using the solution in my organization.
How are customer service and support?
We are satisfied with the technical support.
Which solution did I use previously and why did I switch?
We have previously used HPE solutions, but the quality was not equivalent to Dell.
How was the initial setup?
Dell EMC Unity XT installation was not complex.
What about the implementation team?
We have three people who maintenance and support the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Dell EMC Unity XT is higher compared to other solutions. The price should be less expensive.
What other advice do I have?
I rate Dell EMC Unity XT a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Responsable de Production at Office National des Forets
Good integration, an easy initial setup, and quite stable
Pros and Cons
- "Integration is easy with this product."
- "Currently, the protocol SNMP is not implemented. That's a problem, as we follow this protocol and I can't check the integrity of this equipment."
What is our primary use case?
I primarily use the solution for NAS network storage for the Microsoft environment.
What is most valuable?
Overall, I've had a very good experience with the solution so far.
Integration is easy with this product.
What needs improvement?
Currently, the protocol SNMP is not implemented. That's a problem, as we follow this protocol and I can't check the integrity of this equipment.
For how long have I used the solution?
I've been using the solution for two months at this point.
What do I think about the stability of the solution?
We haven't used the solution for very long, so it may be hard to gauge the stability. However, so far, we haven't had any issues whatsoever. It doesn't crash or freeze. It doesn't have bugs or glitches. It seems quite stable.
What do I think about the scalability of the solution?
Having only used it a short time, we haven't tried to scale it just yet. We don't foresee any limitations, however, without actually doing it, we can't really tell.
How are customer service and technical support?
We needed to contact technical support in regards to an IAS error in automatic services. We didn't have any issues reaching them or getting the help we needed. So far, we've been satisfied with their level of service. They seem knowledgable and responsive.
How was the initial setup?
We found the implementation to be very straightforward. It's not complex in any way.
The deployment didn't take too long. We had everything up and running in two days or so. It's pretty quick.
We have 12 technicians for the maintenance of all of our equipment in the enterprise. They would also handle any maintenance required for this product.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite good. We find it fair. It's not too expensive.
What other advice do I have?
We're just a Dell client. We don't have a business relationship with the company.
I have four Unity products. Two were already installed in September, and one just last week. While two are already in production, the other two are not up and running yet.
I'd recommend the product to others.
Overall, I'd rate it nine out of ten. We haven't worked with it too long, however, everything seems to be going quite well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Dell Unity XT Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
Product Categories
All-Flash StoragePopular Comparisons
Dell PowerStore
Pure Storage FlashArray
Pure FlashArray X NVMe
NetApp AFF
IBM FlashSystem
Pure Storage FlashBlade
HPE Alletra Storage
HPE Nimble Storage
HPE 3PAR StoreServ
HPE Primera
Huawei OceanStor Dorado
Dell PowerMax
Hitachi Virtual Storage Platform
Lenovo ThinkSystem DE Series
Lenovo ThinkSystem DM Series
Buyer's Guide
Download our free Dell Unity XT Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- EMC VNX 2500 or EMC Unity 400. Which one is the newer and better Storage and why?
- Dell EMC Unity vs NetApp All Flash FAS, which do you recommend?
- What is the Biggest Difference Between Dell EMC Unity and NetApp AFF?
- Any advice re Dell PowerMax? We are looking at Unity and PowerMax, and also HPE.
- When it comes to performance and pricing, what is the biggest difference between Dell EMC Unity and IBM FlashSystem?
- How does Dell's EMC PowerStore compare with its EMC Unity XT?
- Which solution do you prefer: Dell PowerStore 1200 or Dell Unity 400?
- What do you think about Dell EMC PowerStore? Is it actually a new product?
- How would you compare All-Flash Storage Arrays: Hitachi Virtual Storage Platform F vs HPE Nimble Storage vs Dell EMC Unity XT?
- Dell EMC XtremIO Flash Storage OR Hitachi Virtual Storage F Series