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ITmanager10038 - PeerSpot reviewer
IT Infrastructure & Data Center Operation Engineer at a comms service provider with 1,001-5,000 employees
Real User
Top 10
May 28, 2024
Easy to use and manage, but they need to improve the controller
Pros and Cons
  • "It's easy to use, easy to manage, easy to troubleshoot, and the process support is good."
  • "We need to improve the controller to work as active-active. We also need to improve the snapshot on the Unity site."

What is our primary use case?

We use it for the hosted data store in VMware environments. I also work with it as a solution itself.

What is most valuable?

It's easy to use, easy to manage, easy to troubleshoot, and the process support is good. 

We can run our environment as we need and run it in the whole flash. Unity is dynamic. We can only save the usable capacity on Unity. 

What needs improvement?

We need to improve the controller to work as active-active. We also need to improve the snapshot on the Unity site.

For how long have I used the solution?

I have been using Dell Unity XT for eight years. 

Buyer's Guide
Dell Unity XT
December 2025
Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is a scalable solution. One engineer and one technician work on this solution.

How was the initial setup?

The initial setup is straightforward. The deployment takes three to four hours.

What about the implementation team?

The technical support team is fast and responsive. 

What other advice do I have?

Overall, I would rate the solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Consultant at a retailer with 10,001+ employees
Reseller
Top 20
Dec 27, 2023
Simplifies file and block data configuration, management, and protection
Pros and Cons
  • "Scheduled components are sourced from Korea based on their quality selection, with the actual purchase taking place in Vietnam. The notable features include cache memories and MOS feeder in Dell Unity. Additionally, the storage dynamics are managed uniformly on a global scale, whether it is a simple or wide-ranging configuration."
  • "The support team is well-versed in the AMG solution, having received comprehensive training. They also boast strong partnerships in both VNAM and Korea. The system's user-friendliness is a primary consideration in their choice of solution, emphasizing the importance of service. They place a strong emphasis on service, occasionally requiring approvals. However, with full installations, they have achieved almost uniformity. Their storage approach differs from a consolidated business-based model; instead, it is application-centric. Their investment in solutions is geared towards specific needs, such as the banking or information system, acquiring smaller storage units individually."

What is our primary use case?

We currently provide data solutions to both HP and a banking client. The banking client utilizes our DNS solution. I have introduced our kit for selling the smart technology integrated into our offerings.

What is most valuable?

Scheduled components are sourced from Korea based on their quality selection, with the actual purchase taking place in Vietnam.  

The storage dynamics are managed uniformly on a global scale, whether it is a simple or wide-ranging configuration.

What needs improvement?

They place a strong emphasis on service, occasionally requiring approvals. However, with full installations, they have achieved almost uniformity. Their storage approach differs from a consolidated business-based model; instead, it is application-centric. Their investment in solutions is geared towards specific needs, such as the banking or information system, acquiring smaller storage units individually.

For how long have I used the solution?

I have been using this solution for 15 years. 

What do I think about the stability of the solution?

The discussion revolves around the Ports program, which has been implemented and operates as a single system based on my direction. Additionally, adherence to government requirements is necessary.

What do I think about the scalability of the solution?

The preference for Unity arises from its investor-driven segmentation, specifically tailored for application data systems, eschewing any consolidation. Despite possessing numerous units, there is doubt whether it is feasible to invest exclusive authority for each application separately, eliminating the need for consolidation.

The consideration of scalability introduces the ability to simply add on hardware, particularly with SaaS and HTTP. However, certain aspects, such as metadata or previous HTTP pages, present challenges that necessitate careful attention.

How are customer service and support?

The initial support for the second job from PA in Vietnam is highly commendable and competes well. Moreover, my NDA has proven to be exceptionally effective.

How would you rate customer service and support?

Positive

How was the initial setup?

We are currently undergoing a conversion involving the installation of hardware and configuration. Initially, the focus was on infrastructure areas, specifically addressing endpoint agents. Subsequently, the emphasis shifted towards application-centric operations. I oversee the configuration and setup, encompassing both hardware and software aspects. 

The hardware setup is primarily based on production, involving tasks such as TCDR for the production environment. They initially acquired storage from Zero Ten, utilizing EMC. Over time, they transitioned to HTTP storage, and presently, they are considering a comprehensive replacement of their storage solution. The ongoing shift is towards a more advanced data system, albeit not classified as high-end.

What's my experience with pricing, setup cost, and licensing?

It is an average priced solution.

What other advice do I have?

I would rate it 8 out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Buyer's Guide
Dell Unity XT
December 2025
Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Iñigo  Loiarte - PeerSpot reviewer
Director at a financial services firm with 11-50 employees
Real User
Apr 27, 2023
Is scalable but is an expensive solution
Pros and Cons
  • "It is scalable, and we usually recommend Dell Unity XT to small and medium companies."
  • "It's an expensive solution, particularly for medium companies. One device costs about 30,000 euros. The support contract is quite expensive as well. We are currently looking for other lower-cost solutions."

For how long have I used the solution?

I've been working with this solution for about six to seven years. It is deployed on-premises and on the cloud.

What do I think about the scalability of the solution?

It is scalable, and we usually recommend Dell Unity XT to small and medium companies.

How are customer service and support?

I would rate technical support at eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

It takes about eight hours to get Dell Unity XT up and running. Fine tuning may take longer.

The installation can be managed by two people and the configuration by one person.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution, particularly for medium companies. One device costs about 30,000 euros. The support contract is quite expensive as well. We are currently looking for other lower-cost solutions.

What other advice do I have?

Overall, I would rate Dell Unity XT at six out of ten because it's an expensive solution.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1663719 - PeerSpot reviewer
System Administrator at a mining and metals company with 1,001-5,000 employees
Real User
Top 20
Jan 18, 2023
Impressive inline data reduction, but the UI could be more user-friendly
Pros and Cons
  • "Inline data reduction is pretty impressive."
  • "The user interface could be improved. The Dell Compellent user interface is fantastic, but the Unity user interface is, in comparison, pretty lousy. It's functional, and I can do what I need, but the Dell Compellent user interface is so much more intuitive and user-friendly."

What is our primary use case?

It's used for general storage or backup storage throughout the environment.

What is most valuable?

Inline data reduction is pretty impressive.

What needs improvement?

The user interface could be improved. The Dell Compellent user interface is fantastic, but the Unity user interface is, in comparison, pretty lousy. It's functional, and I can do what I need, but the Dell Compellent user interface is so much more intuitive and user-friendly.

I wish that the product had some more flexibility. It seems it's purposely designed to not have a lot of flexibility, and as a customer, I don't appreciate it.

For how long have I used the solution?

I have been using this solution for three years or so.

What do I think about the stability of the solution?

I've had some unexpected quirkiness, but for the most part, it's pretty good. Its stability is an eight out of ten.

What do I think about the scalability of the solution?

As long as you're buying the right product, it's probably an eight out of ten in terms of scalability. What you don't want to do is get locked into something you don't want. If you want a hybrid, such as a spinning disk in a solid state, you have to know that upfront. That's because some of the models restrict to only SSD. Later on or down the road, if you want the spinning disk for cold storage, it doesn't happen. You can't convert it. You have to get a different array or something else.

How are customer service and support?

Their technical support can be very good. It depends on who you get, but that's how it's with any support organization. The individual makes a difference, but generally, their support has been pretty good. The only thing that I don't like is that you sometimes have to wait to get to a support engineer, but they've gotten better at that.

How was the initial setup?

I would rate it a seven out of ten in terms of the ease of the setup.

What other advice do I have?

Overall, I would rate it a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Eslam El-Sayaad - PeerSpot reviewer
Senior Solution Architect at a computer software company with 201-500 employees
Real User
Jan 14, 2023
A main storage solution that works as a SAN and net storage
Pros and Cons
  • "It is great because it can work as a SAN and net storage."
  • "It is expensive, and the pricing could be better."

What is our primary use case?

We propose this solution when customers need to expand their workload or storage.

What is most valuable?

It is great because it can work as a SAN and net storage.

What needs improvement?

It is expensive, and the pricing could be better.

For how long have I used the solution?

We have been using this solution for three years, and most companies in Egypt partner with Dell EMC. It is the main storage solution that we sell to customers. It is deployed on-premises.

What do I think about the stability of the solution?

I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the scalability a nine out of ten, and we have more than 80 customers in Egypt.

What was our ROI?

There is a good ROI if the customer has critical applications and file storage.

What's my experience with pricing, setup cost, and licensing?

The licensing is included in the appliance, and I rate the licensing costs an eight out of ten.

What other advice do I have?

I rate this solution an eight out of ten and recommend it to others.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Abdul Rehman Abid - PeerSpot reviewer
Manager Enterprise Solutions at a tech services company with 51-200 employees
Reseller
Top 20
Jan 10, 2023
Supports both protocols, highly stable, and straightforward setup
Pros and Cons
  • "The most valuable feature of Dell Unity XT is its support of protocols for both block, and file levels. It has the features a store solution should have."
  • "I rate the scalability of Dell Unity XT a nine out of ten."

What is our primary use case?

Dell Unity XT is used for almost all types of mid-range requirements, such as databases, virtualization, file services, and other applications, for example, exchange servers.

How has it helped my organization?

Dell Unity XT has unified storage which provides both blocks, and file protocols, which helps to get rid of separate storage for each purpose.

What is most valuable?

The most valuable feature of Dell Unity XT is its support of protocols for both block, and file levels. It has the features a store solution should have.

For how long have I used the solution?

I have been using Dell Unity XT for approximately five years.

What do I think about the stability of the solution?

The stability of Dell Unity XT is great. We have not received any complaints about errors or failures in deployments.

What do I think about the scalability of the solution?

We have more than 10 customers using Dell Unity XT. We are focusing on Dell PowerStore more because it is a newer product. We would like to convert our customers from Dell Unity XT to Dell PowerStore.

The scalability of Dell Unity XT is very good.

I rate the scalability of Dell Unity XT a nine out of ten.

How are customer service and support?

I rate technical support from Dell Unity XT a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

Dell Unity XT is straightforward to set up.

What about the implementation team?

One person can handle the configuration and deployment, but a helper is needed for rack mounting and cabling.

What was our ROI?

The features of Dell Unity XT allow support of both block-level and file-level protocols and provides a good return on investment because customers don't need to purchase separate storage systems for each protocol.

What's my experience with pricing, setup cost, and licensing?

The pricing of Dell Unity XT is good.

I rate the price of Dell Unity XT a nine out of ten.

What other advice do I have?

If a customer is considering implementing Dell Unity XT, I would advise them to also purchase the implementation from professionals to receive the best results.

I rate Dell Unity XT an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Specialist at a tech services company with 10,001+ employees
Reseller
Sep 24, 2022
A solution with great stability and easy-to-use replication tools
Pros and Cons
  • "The solution allows for easy, useful replication with good features for VPLEX and VIVO."
  • "The solution should include a free process in the HPE portal that uses serial numbers to verify that hardware is genuine."

What is our primary use case?

We are resellers and deploy the solution for our clients as a guard for storage on virtual machines, databases, and their VDI. 

What is most valuable?

The solution allows for easy, useful replication with good features for VPLEX and VIVO. 

What needs improvement?

The solution should include a free process in the HPE portal that uses serial numbers to verify that hardware is genuine. We find Chinese hardware easily but it is difficult to determine if it is genuine which causes problems. 

The solution should allow for connection and replication with other storage models such as HPE, IBM, and Hitachi.

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

The solution is very stable and I rate it a ten out of ten. 

What do I think about the scalability of the solution?

The solution is scalable within the storage limitations for each model.

For example, category 380 allows for one device. To scale up, you need to add additional software or hardware like VPLEX.

I rate the scalability a ten out of ten. 

How are customer service and support?

Our company handles software issues but uses technical support for hardware replacements. 

Due to sanctions in Iran, I am not permitted to contact technical support directly but must submit issue tickets through authorized agents. I am unable to rate technical support because I do not have direct access to them. 

How was the initial setup?

The initial setup is very easy. 

Depending on the size of the project, we assign two to ten engineers for setup and deployment which can take a total of one to three hours. 

We also provide six hours administrative training to our customers via small, on-the-job courses we have created. 

What's my experience with pricing, setup cost, and licensing?

Most licenses for the solution are free but upgrades are available when adding additional software or storage. 

The solution little or no cost so I rate it a ten out of ten. 

What other advice do I have?

Supply of genuine hardware is challenging and there should be more availability in the market. I rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Pawel Augustyn - PeerSpot reviewer
System Advisor at a tech services company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Sep 22, 2022
It is simple to maintain and has knowledgeable technical support, but it is expensive
Pros and Cons
  • "The most valuable aspects of this solution are its stability, performance, and ease of updating."
  • "There is no de-duplication. Unity used to be Bionics, which had de-duplication; however, in Dell Unity XT, the de-duplication was deprecated and is no longer available."

What is our primary use case?

I am an end user.

We use Dell Unity XT as a block and file system.

What is most valuable?

The most valuable aspects of this solution are its stability, performance, and ease of updating. Overall, it provides good performance and stability.

What needs improvement?

There is no de-duplication. Unity used to be Bionics, which had de-duplication; however, in Dell Unity XT, the de-duplication was deprecated and is no longer available. 

The de-duplication function is back in the new Dell PowerStore, but it is missing in Dell Unity XT.

For how long have I used the solution?

I have been working with Dell Unity XT for four years.

I have started to use a new product from Dell called PowerStore.

I still use Unity, but I stopped using Bionic because it's unsupported and, as far as I can tell, it will be discontinued in January 2022. 

It's nearing the end of support, which is why I purchased a new product known as PowerStore and am in the process of migrating to new storage at PowerStore.

I have time to check and test performance, as well as PowerStore, but I have extensive experience with Unity.

The version depends on whether it is a hardware or software version.

The hardware model is 400, and it is a hybrid store because the storage is shown as SAS and SSD disc.

What do I think about the stability of the solution?

Dell Unity XT is very stable.

I would rate the stability of Dell Unity XT a five out of five.

What do I think about the scalability of the solution?

Dell Unity XT is scalable. It is easy to scale.

Scalability, I've done it a few times with new enclosures, and it's a simple process to connect and extend. It's straightforward.

I would rate the scalability a five out of five.

The product is not specifically designed for users but I believe it is for a few thousand or more clients. It is for our production where production services and applications are deployed and exposed to our clients.

How are customer service and support?

Technical support is good.

In the four years that we have used this solution, it's been good, and I would rate technical support a five out of five.

It is simple to create a ticket, and they have good skills. 

I have the highest level of support for our mission-critical operations. 

It's very fast with good skills.

I am happy with the technical support.

Which solution did I use previously and why did I switch?

I used two storage units a year ago. The Unity storage is newer, whereas the Bionic storage is older. However, Dell now manufactures new storage as a Dell PowerStore.

I have two products, Dell Unity XT, and Dell PowerStore.

It has three storage units. It was Bionics first, and Unity is now in production. And we have been using PowerStore for two years. I am still interested in using Unity because the end of support for Unity is in 2025.

Bionics' support is about to expire in a few months. I purchased PowerStore. It's storage; everything after that is flash storage. And I migrate from Bionics to PowerStore, but I believe I will continue to use Unity for a few years.

Bionics was the first product we deployed before moving to Dell Unity XT., and then to Dell PowerStore.

How was the initial setup?

We moved from one location to another because the data center was our private cloud.

I am not familiar with the initial setup, because it was deployed when I went to this company.

I maintain this solution myself.

What's my experience with pricing, setup cost, and licensing?

The license is not required, but we must renew the support every year, every two years.

I believe it is overpriced. I don't have a lot of experience with other vendors, but I believe it is expensive.

I would rate the price a three out of five.

PowerStore support is more efficient now that I have experience with it. I won't go back based on the cost of support; PowerStore is the most straightforward.

What other advice do I have?

I would recommend this solution to others, but it depends on the need for de-duplication. If your data is encrypted or hidden, you don't need de-duplication. Dell Unity XT is good, but if the data isn't encrypted or is hidden, I recommend PowerStore. I would not recommend Unity where the data isn't encrypted and is hidden.

I would rate Dell Unity XT a seven out of ten because the de-duplication is missing.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Dell Unity XT Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free Dell Unity XT Report and get advice and tips from experienced pros sharing their opinions.