Cisco Umbrella Reviews

It's usually used for DNS security, to block malicious websites and URLs, and for URL filtration.

It enables us to control access to malicious websites and block them from the start. And the URL filtration enables us to permit some URLs and block others.

You can manage and create policies based on a group of users. It can permit some URLs and block others. For example, we can block Facebook and YouTube.

From the DNS perspective, you can control and block malicious URLs. DNS security is the best way to use it to protect against malicious websites.

Cisco Umbrella provides a cloud management system. We can manage every client from a single workspace because they're in our portal. The single pane of glass management is user-friendly.

I would like to see improvement in the user and group policies. Sometimes it is not very accurate and they apply only to specific users in a group. It needs to be more accurate.

Also, the reporting needs some enhancements.

Finally, the integration with other solutions is a little complex. If you want to integrate with something like ArcSight or LogRhythm or Splunk, you need to do a lot of configuration. There are no easy ways to implement it.

I have been using Cisco Umbrella since 2016. As a solution partner, I implement Cisco Umbrella for customers. I have designed the implementation multiple times for different customers.

I have never heard of an outage in the service. The stability is good. The performance and accessibility are very good. The service is always operational because it runs on multiple servers and multiple load balancers.

It's scalable. Scaling depends on the licensing you have and the number of users. If you want to add a user or an endpoint, they can provide it.

Cisco's support is very good. They provide solutions and they don't take much time to resolve issues.

Positive

When our clients switch to Umbrella, it's either because I suggest it to them or they know about the product and they ask to have it brought into their organizations.

The implementation is easy.

The first thing that I found most valuable is that there is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing.

Additionally, the cloud firewall is available to integrate if you want. Also, you can create side to side within everything in the cloud.

Right now there are modules just like cloud DLP that are implemented very well. You can just log onto the site, upload and download with the multiple options that are available. That is a good option with Umbrella. Also, you can integrate it with a Cisco Meraki switch as a firewall. That is also a good benefit with Cisco Umbrella.

In terms of what can be improved, it should have more integrations with multiple end user OEMs.

Also, the Linux agent is a big challenge because multiple companies are going with Linux. There is no Linux right now for people working from home and they are looking for security which is not available via Linux. That needs to improve.

I have been using Cisco Umbrella for the last two years.

In terms of the stability, if you're talking about DNS Security, it is very stable. They recently launched Cloud DLP,  so I can't comment on that. We are now working with it, but I do not have too much experience. DNS security is a stable product. There is no issue with that.

Cisco Umbrella is a scalable product. That means, when you have 4,000 users you can take the license for 4,000 users. If they just have 1,500 or 2,000, you can go for that license. Also, on the lower level, if you want 10 licenses, that is also available. That's scalability.

Cisco's technical support is always number one compared to other OEMs.

Deployment and implementation are straightforward for anyone going for the basic certificate for networking, meaning CCNS or CCNP security. The implementation resources are readily available for it. We don't think Cisco has a difficult deployment. Umbrella is very easy. Everything is straightforward. There is no need to Google much for every feature because there is a tab where you can go and configure them. One thing I would like to improve in Umbrella is to have a Linux client available.

On a scale of one to then, I would rate Cisco Umbrella just an eight.

I would recommend it. If you have a Cisco environment, then I must recommend Cisco Umbrella if you have a Cisco Meraki or a Cisco Router solution. There is the option available to integrate and use the firewall, as well. You can deploy policies from the cloud.

We are using the most updated version, although I cannot definitively give the number. I believe it is 1.6. 

I like the original functionality, which allows for providing secure DNS services. To define that, one's users can be on-net or off-net. This can be either in one's office or a remote location. This is the functionality that I find to be most prevalent in the area. 

While the way the solution works with the functions is fantastic, updates or the ability to secure the vault while offline for cloud-based services should be addressed. 

The integration with Cisco could be better. We already have something along these lines and so far so good. 

Local support should also be provided, so that there will not be a need to lump us in with the European pool. For other products, Cisco does have local support. There is a local number which can be reached should the need arise. The support should be more regionalized, as we are talking about an endpoint to endpoint solution. Owing to the number of people who interface with the tool and the response time, local support should be provided. The local support job should handle the app of Cisco Meraki.

I have been using Cisco Umbrella for over a year. 

Cisco Talks is just about the best technical assistance center in the world. I have no complaints or issues with it.

In the past I worked with Checkpoint Harmony, which is a similar tool that provides a certain level of endpoint support to users and a measure of coverage.

I like the responsiveness of the technical assistance center of Cisco Talks. As such, I will always go with Cisco. It was thanks to the technical assistance center that I went with Checkpoint Harmony on one occasion.

For organizations in which I have been involved, I start off easy and then proceed to compliant, since there is a need to ensure that one does not overly complicate his work. The deployment for each person is generally very difficult. We start with easy, at which point we are encouraged to have a good grasp of the technology, without which the entire environment will be locked down and nobody will be able to do anything. As such, I start with easy and migrate the customers to compliant over time. 

Each environment has two people who are responsible for deployment. 

In the region I'm from, that of EMAR, Europe, the Middle East, Eastern Asia and Africa, our organizations do not have many liquid cash assets, so the price could be better. 

We use the solution both internally and externally, as the company for which I work, Signal Alliance, is a systems integrator. 

One should keep an open mind when it comes to using the solution, start off easy and then proceed to compliant. 

I rate Cisco Umbrella as a seven out of ten. 

We use Cisco Umbrella for protecting the web surfing channel.

When users are accessing the internet, mainly for web surfing,  Umbrella will protect the access to the internet.

The most valuable feature is the ease of use.

It's very Robust.

It offers good visibility for the Administrator. The administrator has full visibility of what is blocked or has the knowledge of where users go when they are surfing the internet.

I would like to see more integrability with other products.

If I could take this information and integrate it with other products, it would be beneficial.

We have been using Cisco Umbrella for two years.

We are using the latest version.

We have no issues with the stability of the Cisco Umbrella.

Cisco Umbrella is a scalable product.

We have 100 users in our organization who are using this solution.

Technical support is fine.

For us, the installation was very easy. 

We had the option of using the on-premises device, which would give you better visibility, but we didn't use it. This choice made the installation very easy.

The licensing fee is paid on a yearly basis.

The price is okay. I don't have any issues with the price of the Cisco Umbrella.

I would recommend this solution to others.

I would rate Cisco Umbrella an eight out of ten.

We are using this solution for DNS filtering to try and make sure that users do not make ill-advised clicks and find themselves in harm's way. Once we started to implement it, we realized that just putting Cisco Umbrella appliances on the company's network was not good enough. The notebooks travel and the risk factor travels. We switched over and for some time now, we have deployed it predominantly on roaming clients.

In the current environment, it is a good thing we had deployed the Cisco Umbrella before people started to work from home because of COVID. The risk factors went up and the amount of thoughtfulness that people put into, "Is this a real message or is this phishing?" People became lax. If we did not have this solution, the number of clients that we would be dealing with attack issues would have mushroomed to a much higher level than we had to deal with. Umbrella has been a godsend for that.

The most valuable feature is the ability to block users from reaching places that they should not even try to reach has been a boon.

Once we were given a roaming client and we did not only have Umbrella servers filtering the traffic as it left the perimeter. They were giving us what we want and did not have to worry anymore, I was happy with the solution. I view it as a mature solution that delivers what we need.

One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market.

I have been using this solution for a long time since it was OpenDNA which was before Cisco bought it.

There are no scalability problems with this solution. They do a good job of having updated servers around the world and at all hours of day.

One of the issues with Cisco technical support is that it is all linked to them having all of the maintenance contracts always running. If you work with a customer base where not everybody always renews their subscriptions and you need to get support but you did not sell the solution, it can make reaching the support a challenge. There is no problem with the quality of the support. However, sometimes Cisco's arcane rules regarding how they register and do tracking make it difficult for a managed service provider to get the support they need. 

We do not have a problem with getting support for Umbrella because we have a contract for that. It is trying to get support for all the various pieces of networking hardware that customers have not maintained properly difficult, Cisco is not easy to deal with in this regard. 

The initial setup is straightforward.

When talking about Cisco solutions in general there pricing model is horrible. For example, you can sell a Meraki-based solution, but if the customer starts shopping around, someone is going to have access to the pricing at a level that you cannot compete because they do not have uniform pricing. Not everybody gets fair pricing. Unless you are one of the real major corporations selling the solution your ability to compete is impossible. Cisco will acknowledge the situation and assure you next time it will be in your favor but it never becomes favorable for you. Cisco is not very good in this regard. However, Umbrella is good.

If you are not using some form of DNS filtering to guard against threats, you are not doing a good job on security in the current climate anymore. 

I rate Cisco Umbrella a nine out of ten.

I am using it at home for my personal defense. We also use it in our company.

A lot of my stance, even before Covid, has been the assumption that people aren't in the office, and if you're going to have a mechanism, it has got to be there for the most vulnerable. The most vulnerable are those who are furthest outside our firewall. That's how I've always constructed my sort of security posture.

I tend to use Umbrella as one of my favorite solutions because it allows me to mitigate problems before they strike the firewall. It allows me to set policies that are effective whether people are on-premise or working from home. It is fully functional for its purpose. It is not a replacement for a firewall or antivirus. It gives you a nice skin on your onion that is pretty strong, and that's what I like about it. It mitigates things before I have to deal with them, and I can see those reports. It also stops people from going to different places.

Its simplicity is most valuable. I can install it and get it up and running, and it can be pervasive across my business within a business day.

It is pretty simple and straightforward to install and configure. Its remit is reasonably clearly defined. When you look at solutions like Darktrace and Carbon Black, the mission objective isn't as clearly defined. Cisco Umbrella, Sophos Central, or some of the other solutions have a more standardized approach to antivirus, which includes enhanced response from the machine learning or deep learning perspective.

The API is very Cisco orientated, which is absolutely fine if you're using Cisco Firepower and SecureX kind of products, but if you want to integrate with third parties, it is a bit tricky. There are some key API connectors for the more prevalent SIEM tools.

I would really like to see in Cisco Umbrella the ability to create customized reports and then assign the rights to view these reports to people within a group. I should be able to create a customized report, which is viewable by anybody who has the rights. I should be able to create groups within Cisco Umbrella, and then assign reports to groups and have those reports split out automatically only to those groups. I can kind of do it by restricting my email list, but it is a half-complete way of doing it.

I have been using this solution for probably 15 or 16 years.

It is fully functional for its purpose. 

I used to call them regularly. They're pretty good.

Its initial setup is very straightforward. It is a DNS redirect, so it takes literally about five minutes to configure it. The only thing that is tricky is going in and defining your policies, but that's what I call the evolution of the product. You start with simple monitoring, and then you refine it over time.

It has a reasonable price. It is certainly not as expensive as it used to be. It is in line with other offerings on the market.

There are a number of different flavors of Umbrella. They could bring Umbrella SIG down a bit because its price is a little bit high for what it does, but I also understand why its price is high.

I would advise having a clear idea of where you want your users to go, what do you want to do, and what do you want to restrict your users on. Have a clear point of view, and then look at it from the perspective of the role of the user within the organization. This is going to define your groups. You can then put users in groups, and then you've kind of related roles and groups, which makes management easier in the future.

I would rate Cisco Umbrella an eight out of ten. It is good and solid, but it is not perfect, so it is not a ten. There are areas of improvement, so it is not a nine.

The Cisco Umbrella solution offers protection to everyone that will be connected to the internet because Umbrella provides a DNS-layer of security. When someone connects to the internet or they set up the DNS service, that person will use the Umbrella service and the extra layer of Umbrella. All their traits are to be located before they get to the device that the person is using to connect to the internet.

Cisco Umbrella can be implemented very fast and easily. All that we must do is redirect the DNS registers in their routers, or the active directory service of the enterprise that is going to use Umbrella services. If you buy the service now, in two hours you are protected by the service because it's very fast to put in service.

Cisco Umbrella is such a solution and can be implemented very fast and easily. All that we must do is redirect the DNS registers in their routers, or the active directory service of the enterprise that is going to use in Umbrella services. If you buy the service now, in two hours you are protected by the service because it's very fast to put in service.

There are cheaper solutions in the market, but when we say that we work with Cisco, usually we must handle the security architecture of Cisco more than a single product, so we can be successful in selling the security solutions.

I would rate Cisco Umbrella at an eight on a scale of ten. I rate it at an eight because there must be something to improve in Umbrella.

We use it to control how the end users can access our data center services and internet services, which gives us an inner view of the user behavior and how they are doing, and if any malicious activity is going on, knowingly, unknowingly, or both.

My organization's systems have not been hampered, thereby improving the security of the end users.

I have found the malware protection feature valuable. It is helpful and deliverable and is able to protect my entire organization from getting compromised. It also prevents us from visiting any malicious sites which are not visible to the users.

It could be improved by having a local data center and caching, which can provide protection support. I would like to be able to channel my intel and my network traffic to their clouds, and this feature is not available. Advanced protection or any malware file support, which might be required, is not available.

We have been using Cisco Umbrella for four months.

My impression is that it is stable.

My experience with technical support has been good.

The setup was straightforward and was easy to implement.

Our internal team and a partner both worked together to deploy Cisco Umbrella, and it did not take more than two weeks.

Pricing depends on the automation requirements of the organization.

First, understand the requirements and what you are looking for. Second, read the product literature and perform a Poc of that product. You will then be able to determine whether Cisco Umbrella is a good match.