Cisco Umbrella Reviews

We are using Cisco Umbrella temporarily for DNS security, but we want to migrate to secure the internet gateway, which is what we are working on at the moment.

Cisco Umbrella has improved our organization in the sense that we have more users working from home because of the pandemic. We have a lot of users working outside of the office. 

Cisco Umbrella helps secure our environment more because we've deployed some of our applications to the cloud. Our 365 team applications are running on the cloud. Cisco Umbrella helps protect us by guiding threats in external parameters. 

It's been helpful for us in the sense that we can see and guide what is coming into the enterprise using Cisco Umbrella in the cloud. This is good for users that are working outside of the office environment and working from other remote locations.

I like the DNS layer security.

It would be better if there was a little bit of flexibility for organizations that don't have SD One in their environment. Because of the complexity of the environment, it's not easy to actually turn on the feature of the secure internet gateway for our users. We have not been able to explore that option yet.

I have been using Cisco Umbrella for almost six months.

For stability, I will give it 30%

Scalability is okay. I think it has that functionality. Depending on the perspective of the environment, you can scale to any capacity you want because this is a cloud solution. 

Technical support is okay. 

We had issues with our traditional secure web gateway. Our environment is not entirely SD One supported yet. We had problems with the SWG device for dot com users. We got advice from Cisco that Cisco data can do the same functionality for that. So, we'll be using it.

We were using Broadcom as our secure web, but we had issues with the number of connections that it could handle. That's the setback, and that's why we're opting for the Cisco umbrella solution.

We have a partnership with a company here, and we have a partnership with Cisco. Most of our appliances in the environment are Cisco products, and we felt that going for a product from them would serve our data. We didn't look at other products.

This solution was deployed across different locations for different users. 
We have six remote locations, and we have two data centers. It's deployed across all of those locations.

I would encourage potential users to go for it.

On a scale from one to ten, I would give Cisco Umbrella an eight.

We have small, medium and enterprise customers.

Cisco Umbrella is a totally different solution. They are the first to come up with this idea of security. It's a totally new concept of security for everybody, for every time, real time, perfectionism. The browsing is great compared to other products. You will be protected by Cisco rather than other security solutions where you must first be rerouted and then they will start working on the domain rather than this. This couldn't be compared to any other solution.

I would like them to make some videos, practical videos, the kind with steps that people can use to learn and deploy.

You could say maybe two years or three years that we have been working with Cisco Umbrella.

Cisco Umbrella is very stable.

Cisco Umbrella is very scalable.

Cisco technical support is always fine.

A couple of clicks that we have had it up and running. Cisco requires more documentation regarding to the basic configurations. That is what I can say. I don't think I'm expecting it from Cisco's side.

You could say the price is a little bit high.

If you start to talk about it, it's a really interesting new kind of security product rather than other places before it. There is a place to come on to find a solution. So this is one of the easiest ways to avoid phishing attacks. This is one of the strong products. I would rate Cisco Umbrella at a nine on a scale of ten.

Our primary use case is for protecting and defending against cyber-based threats. So anything on the internet emanating through DNS-type attacks and then also content filtering. It ensures that our employees are only going to know safe categories. 

The weekly reportings are great. The investigation is super and the application management is equally great.

The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached. So for example, if you go to www.msn.com, that would then not only pull the MSN domain down, but it would also bring back all the ads and the adverts. It looks like you've been to 30, 40 websites when in actual fact you've only been to one. They should narrow it down.

We have had Cisco Umbrella at my company for three years but I have been using it for six months. 

The stability is great. 

We've got full coverage, but from an admin perspective, there are four users who use it on a daily basis. 

We've contacted their support once or twice and thy were great.

It is 1,000 on a yearly basis. Everything is included in the standard license, there are no additional fees. 

It does not require maintenance. It is very light in that way. 

Architecturally, for the deployment, you should consider if you want it on roaming clients or if you want it central. If people are connecting back through a VPN, it's then probably on every single client. Looking at how we're all working now with COVID, having a roaming client deployment gives you that added layer of protection because you're not dependent on the users connecting back to corporate VPN. They're always protected. Think about your deployment.

I would rate it an eight out of ten. 

To replace my original DNS servers and configure more than 50,000 computers through domain name resolution.

It has helped reduce my unit's security events. It possesses a visual graphics table, which enables me to understand the resolution of the blacklisted domain. Sometimes, I can understand which URL is visited most often by reviewing the user's resolution.

• Black list
• Visual graphics table

These can reduce security events and can find out which users have security issues.

• Its DNS service does not support IPv6 query.
  
• Some countries don't have a DNS server leading to a domain resolution IP, not at a local level.

The price could be lower.

The first thing that I found most valuable is that there is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing.

Additionally, the cloud firewall is available to integrate if you want. Also, you can create side to side within everything in the cloud.

Right now there are modules just like cloud DLP that are implemented very well. You can just log onto the site, upload and download with the multiple options that are available. That is a good option with Umbrella. Also, you can integrate it with a Cisco Meraki switch as a firewall. That is also a good benefit with Cisco Umbrella.

In terms of what can be improved, it should have more integrations with multiple end user OEMs.

Also, the Linux agent is a big challenge because multiple companies are going with Linux. There is no Linux right now for people working from home and they are looking for security which is not available via Linux. That needs to improve.

I have been using Cisco Umbrella for the last two years.

In terms of the stability, if you're talking about DNS Security, it is very stable. They recently launched Cloud DLP,  so I can't comment on that. We are now working with it, but I do not have too much experience. DNS security is a stable product. There is no issue with that.

Cisco Umbrella is a scalable product. That means, when you have 4,000 users you can take the license for 4,000 users. If they just have 1,500 or 2,000, you can go for that license. Also, on the lower level, if you want 10 licenses, that is also available. That's scalability.

Cisco's technical support is always number one compared to other OEMs.

Deployment and implementation are straightforward for anyone going for the basic certificate for networking, meaning CCNS or CCNP security. The implementation resources are readily available for it. We don't think Cisco has a difficult deployment. Umbrella is very easy. Everything is straightforward. There is no need to Google much for every feature because there is a tab where you can go and configure them. One thing I would like to improve in Umbrella is to have a Linux client available.

On a scale of one to then, I would rate Cisco Umbrella just an eight.

I would recommend it. If you have a Cisco environment, then I must recommend Cisco Umbrella if you have a Cisco Meraki or a Cisco Router solution. There is the option available to integrate and use the firewall, as well. You can deploy policies from the cloud.

We use it to provide cloud-based security services for our customers.

We've found it to be stable and good for our customers.

It's a very new product, so it's quite immature at the moment. It can be more user friendly.

We took it in our company a couple of months ago.

It is stable.

It is very scalable. We've got it for very big customers. We probably have several thousand users.

I have not personally interacted with them because we have staff that does that on our behalf.

We switched because we just wanted to be in the Cisco ecosystem, not specifically because other products from other companies were not good enough.

I wasn't involved in that.

There is a subscription cost.

I would recommend this solution to others. We plan to keep using this solution.

I would rate Cisco Umbrella a seven out of ten.

Our customers used an older version of Cisco, but we proposed Cisco Umbrella for their POC phase.

The user interface is great. It's very easy to tailor to our client's environment and needs.

There should be some programs for the POC phase.

I would like to see more integration between Cisco Umbrella and Cisco DNA center

I have been using Cisco Umbrella for one and a half years.

Cisco Umbrella is very stable.

The support is very good.

The price of Cisco Umbrella is a little higher than similar solutions; however, I am not exactly sure what the price difference is.

We compared Cisco Umbrella to other solutions including Zscaler and Palo Alto.

Integration is better with Cisco. Cisco Umbrella performed very well compared to Zscaler and other solutions.

On a scale from one to ten, I would give this solution a rating of nine.

Cisco has its own cloud that they manage Umbrella on. So Umbrella is not like any part of AWS or Azure or GPP. Our use case for Umbrella all depends on our customer's requirements. Cisco Umbrella has many packages to help address these requirements. The current package which we are working on incorporating more is Cisco Umbrella SIG, which is the Secure Internet Gateway. It has just been launched as part of Umbrella and we are currently exploring its capabilities and utility for our clients.  

There are a lot of use cases for Umbrella, and for us those use cases include the following:  

• One of the more important use cases for clients is using the product as a web proxy.  
  
• A second thing would be a situation where a customer wants to block access to an employee's personal email account and allow only corporate email accounts.  
  
• A third would be the cloud-delivered firewall. This would cover a situation where a customer would create a tunnel between their on-prem firewall to the Cisco Umbrella cloud. This would make it so that all the traffic is filtered by the Cisco Cloud Firewall.  
  
• We use it to support our MDM (Mobile Device Management) integration. Umbrella can be integrated with various MDM products, like AirWatch and MobileIron, and that category of products.  
  
• Umbrella supports family integrations. So we can search for information from AWS or Azure-based clouds and we can create family-based policies using Umbrella.  
  
• Umbrella provides support for some features of Kaspersky. For example, it can tell you what all apps are running on the endpoints and it can give you granular control over those apps.  

These are only a few of the use cases which I think are most important for us and our clients at this time when using Umbrella.  

The most valuable feature which I found in Umbrella is the segmentation of personal accounts from corporate accounts. In order to work with this, Umbrella has a feature where we add the ID of the customer's Gmail account or the Azure account. That ID is then used as a filter to separate access so that only corporate Gmail will be accessible and it can block personal accounts.  

The second very valuable feature is the web proxy part which is effective in determining if a feed may be malicious.  

Data reporting is something I would like to see improved.  

Cisco is currently rolling out data centers for this type of solution. Currently, they do not have data centers everywhere. For example, they do have one in Singapore but they do not have one in India. My clients are in India and they find an issue of slowness in the services from the Singapore data center. Cisco is working on building a data center in India to address the issue but information about the completion of that project are lacking details.  

In the next release of Cisco Umbrella, I would like to see a DLP solution. That could be a feature someone can addon. But it should be a real Data Leakage Prevention solution to more securely handle the data.  

I have been working with Umbrella for around three years now.  

This product is stable and it is very easy also to scale up.  

Usually, a product is really designed for small, medium, or big companies. I think Umbrella is good to serve any size customer. The range could start from 200 users and then you have an interface that can handle anywhere up to 5,000 to 6,000 users. I think anything is possible with Umbrella as far as scaling usage because of the package and licensing options.  

If you want to increase the number of users you just have to inform Cisco to tell them to increase the seat count on Umbrella. We can renew our licenses to be in compliance with the Cisco licensing policy.  

I had worked for Juniper support before and I worked for other tech support teams and I feel that Cisco's type of support is the best. The response time has been right on and then they isolate all of the issues. It is the best product support I have seen in a long time.  

The initial setup is very simple, you can set up Umbrella within two minutes I would say. You just have to point the DNS to Umbrella and that is it. So it is very easy to deploy and set up.  

Actually, I am from the research team. We make the solution requirements, then the product moves on to the process team. Once I have made a solution, then the product team takes care of rolling out the implementation.  

As this solution is a public cloud solution, there is very little maintenance which the customer has left to do. The setup is relatively easy and it is very good for the client.  

The licensing part for Umbrella is really flexible. If a customer purchases a thousand licenses, and if at any point the customer overshoots the available license count, Umbrella would not stop working for the additional users. Cisco would be informed that there is an attempt at overconsumption of the licenses and they would inform the customers that their license count has been increased. It will do this automatically. The customer can take action to renew those licenses. So it is flexible.  

There are three models for licensing. There is the Cisco Umbrella essential plan, then you have the advantage plan, and then they have the plan including SID. Every license comes with a different feature set.  

The advice that I would give someone looking at the Umbrella solution is that they can evaluate Umbrella because it is very easy to set up. You can get started discovering the product and do a little to check it out. They should make sure that all their use cases are covered by Umbrella.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate Cisco Umbrella as somewhere between a seven-point-five to eight, personally. But I will give it a seven overall.