Cisco Umbrella Reviews

We are resellers of Cisco. We provide many different Cisco solutions. Sometimes it is just the physical hardware, although we also implement software.

Some clients only want DNS security, while others want more of the advanced features that it has available.

We would like to see the enhancements made to the EDR, as we see features that are running endpoint management. For example, If you want to have this feature included, you will also need another product such as Kaspersky.

If it can come included with Cisco Umbrella, it would be a good point to have.

I have been using Cisco Umbrella for three years.

We are using the latest version, but we have many different Cisco packages.

It is a stable solution, which is why we have been using it for three years.

This is a scalable product. At the moment, we have installed Cisco Umbrella for 20,000 users. 

We have premium support, so we have 24/7 support with Cisco. This is not an area that is an issue for us.

We have our experts to complete the installation. 

If you have the skills from a network point of view, then the implementation is not complex.

We have an in-house team and we provide support to our clients. We have a SOC with security and we provide clients with our expertise 24/7.

The price is quite good.

As we are resellers we provide our customers with several solutions to do a comparison, and the reaction is that Cisco is quite good.

The license is perpetual and you pay yearly depending on the number of licenses you need.

The only thing that was missing, feature-wise, was the sandbox, but it is in place now.

Based on our expertise, I would rate Cisco Umbrella a ten out of ten.

We use Cisco Umbrella in our clients' companies.

The most valuable features of this solution are the Web Filtering and the APT. The APT is something that I find to be very good in Cisco.

The detection of wireless attacks or targeted attacks reports many false rates. This is an area that needs some improvement.

It should be more specific. This can help the customers to know the exact incident details.

The intel logs and the incident proactive security incidents for targeted attacks are also something that needs to be improved.

If the security issues are taken care of it would be better.

I have been working with Cisco Umbrella for two years.

This solution is stable. There are no issues with stability.

It's a scalable solution.

I am not managing this area. I have not contacted technical support.

We have worked with Forcepoint and vScaler.

I would recommend vScaler. On the Cloud front, the product is quite stable, and it is easy to manage.

vScaler and Cisco Umbrella are comparable.

I was not a part of the installation and deployment.

I have not received any complaints, it appears that it was seamless.

The price could be lower.

The web filtering works well. On the endpoint, the implementation should be properly planned, meticulously planned, to avoid missing any configuration that could cause major issues.

I would rate Cisco Umbrella a seven out of ten.

We use it to provide cloud-based security services for our customers.

We've found it to be stable and good for our customers.

It's a very new product, so it's quite immature at the moment. It can be more user friendly.

We took it in our company a couple of months ago.

It is stable.

It is very scalable. We've got it for very big customers. We probably have several thousand users.

I have not personally interacted with them because we have staff that does that on our behalf.

We switched because we just wanted to be in the Cisco ecosystem, not specifically because other products from other companies were not good enough.

I wasn't involved in that.

There is a subscription cost.

I would recommend this solution to others. We plan to keep using this solution.

I would rate Cisco Umbrella a seven out of ten.

The solution is mainly used for remote workers, for people that are outside the enterprise premises, in order to have security while they work on the road.

With many of our customer's end-users on the road, it was easy for their machines to get infected or to lose information. After we installed this product, these issues were drastically reduced and the number of infections dropped month over month.

It provides security for the remote workers and it helps to improve enterprise security in a very easy way.

We mainly enjoy web software protection capabilities. It prevents the end-users from getting into bad sites or sites that potentially could have malware or could be phishing. It helps end-users avoid the wrong sites.

The solution works very smoothly.

The user interface is good.

The implementation is pretty easy.

I can't think of a place where there is a gap in features. It seems to cover everything.

The pricing is a bit high. Being outside of the USA, we have issues with the exchange rate.

The solution could use more intelligence.

They likely could combine some of the AMP features that they already have in other AEM's for anti-malware purposes.

I've been using the solution for two years at this point.

The stability of the solution is excellent. It's very reliable.

Cisco technical support is one of the best on the market. We're quite satisfied with their level of support.

That said, as the solution is pretty easy to use and very stable, we haven't really used too much technical support.

The setup is not too complex. It's pretty straightforward. They make configuration and onboarding relatively easy.

Deployment only takes a matter of days. You simply deploy the agent to the active directory, to all the installations and you're done.

I sell it as a managed service provider. Therefore, the solution is installed for our clients. They don't have to worry about that aspect.

I don't know exactly which version of the solution we are using, however, we do use the most advanced license that's available currently.

As a managed service provider, we deal with organizations of all sizes, from small companies to large enterprises. 

Overall, I'd rate the solution nine out of ten. It works well, has an easy installation, and offers good protection.

We are a reseller and Cisco Umbrella is one of the products that we sell to our customers. We offer it as a managed service provider. This product provides security for remote workers and it helps to improve enterprise security in a very easy way.

It is mainly used for remote workers and for people that live outside the enterprise premises. It gives them security while they are on the road.

Because our clients' end-users are mainly on the road, it is very easy for them to get infected and lose information. After we installed the Cisco Umbrella solution, importantly, they have reduced the number of infected cases per month.

The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing. Ultimately, it helps users avoid the wrong sites.

It is very easy to integrate.

I would like to see more intelligence built into Umbrella.

In the future, they should combine some of the Cisco AMP features that they already have, for anti-malware purposes.

We have been working with Cisco Umbrella for more than two years.

This is a very stable product and helps to improve the security posture of the enterprise.

We have clients that range in size from small to large-sized organizations.

Cisco's support is very good and, in fact, one of the best.

Because the product is very easy to use and very stable, we have not had to rely on support from the documentation or the community.

The initial setup is quite straightforward and easy, and the deployment can be completed in a matter of days. You deploy the agent to Active Directory, for all of the installations, and you're done.

We deploy this solution for our clients because we sell it as a managed service.

Outside of the United States, we have issues with the exchange rate that increases the cost.

Overall, this product works smoothly and perfectly.

I would rate this solution a nine out of ten.

Cisco has its own cloud that they manage Umbrella on. So Umbrella is not like any part of AWS or Azure or GPP. Our use case for Umbrella all depends on our customer's requirements. Cisco Umbrella has many packages to help address these requirements. The current package which we are working on incorporating more is Cisco Umbrella SIG, which is the Secure Internet Gateway. It has just been launched as part of Umbrella and we are currently exploring its capabilities and utility for our clients.  

There are a lot of use cases for Umbrella, and for us those use cases include the following:  

• One of the more important use cases for clients is using the product as a web proxy.  
  
• A second thing would be a situation where a customer wants to block access to an employee's personal email account and allow only corporate email accounts.  
  
• A third would be the cloud-delivered firewall. This would cover a situation where a customer would create a tunnel between their on-prem firewall to the Cisco Umbrella cloud. This would make it so that all the traffic is filtered by the Cisco Cloud Firewall.  
  
• We use it to support our MDM (Mobile Device Management) integration. Umbrella can be integrated with various MDM products, like AirWatch and MobileIron, and that category of products.  
  
• Umbrella supports family integrations. So we can search for information from AWS or Azure-based clouds and we can create family-based policies using Umbrella.  
  
• Umbrella provides support for some features of Kaspersky. For example, it can tell you what all apps are running on the endpoints and it can give you granular control over those apps.  

These are only a few of the use cases which I think are most important for us and our clients at this time when using Umbrella.  

The most valuable feature which I found in Umbrella is the segmentation of personal accounts from corporate accounts. In order to work with this, Umbrella has a feature where we add the ID of the customer's Gmail account or the Azure account. That ID is then used as a filter to separate access so that only corporate Gmail will be accessible and it can block personal accounts.  

The second very valuable feature is the web proxy part which is effective in determining if a feed may be malicious.  

Data reporting is something I would like to see improved.  

Cisco is currently rolling out data centers for this type of solution. Currently, they do not have data centers everywhere. For example, they do have one in Singapore but they do not have one in India. My clients are in India and they find an issue of slowness in the services from the Singapore data center. Cisco is working on building a data center in India to address the issue but information about the completion of that project are lacking details.  

In the next release of Cisco Umbrella, I would like to see a DLP solution. That could be a feature someone can addon. But it should be a real Data Leakage Prevention solution to more securely handle the data.  

I have been working with Umbrella for around three years now.  

This product is stable and it is very easy also to scale up.  

Usually, a product is really designed for small, medium, or big companies. I think Umbrella is good to serve any size customer. The range could start from 200 users and then you have an interface that can handle anywhere up to 5,000 to 6,000 users. I think anything is possible with Umbrella as far as scaling usage because of the package and licensing options.  

If you want to increase the number of users you just have to inform Cisco to tell them to increase the seat count on Umbrella. We can renew our licenses to be in compliance with the Cisco licensing policy.  

I had worked for Juniper support before and I worked for other tech support teams and I feel that Cisco's type of support is the best. The response time has been right on and then they isolate all of the issues. It is the best product support I have seen in a long time.  

The initial setup is very simple, you can set up Umbrella within two minutes I would say. You just have to point the DNS to Umbrella and that is it. So it is very easy to deploy and set up.  

Actually, I am from the research team. We make the solution requirements, then the product moves on to the process team. Once I have made a solution, then the product team takes care of rolling out the implementation.  

As this solution is a public cloud solution, there is very little maintenance which the customer has left to do. The setup is relatively easy and it is very good for the client.  

The licensing part for Umbrella is really flexible. If a customer purchases a thousand licenses, and if at any point the customer overshoots the available license count, Umbrella would not stop working for the additional users. Cisco would be informed that there is an attempt at overconsumption of the licenses and they would inform the customers that their license count has been increased. It will do this automatically. The customer can take action to renew those licenses. So it is flexible.  

There are three models for licensing. There is the Cisco Umbrella essential plan, then you have the advantage plan, and then they have the plan including SID. Every license comes with a different feature set.  

The advice that I would give someone looking at the Umbrella solution is that they can evaluate Umbrella because it is very easy to set up. You can get started discovering the product and do a little to check it out. They should make sure that all their use cases are covered by Umbrella.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate Cisco Umbrella as somewhere between a seven-point-five to eight, personally. But I will give it a seven overall.  

We use Cisco Umbrella for web security and it's very good. It acts as web filtration combined with security and I am very supportive of it, especially with cybersecurity trending these days and the amount of malware and spyware out there. It's important for end-users to have some sort of protection when they're browsing the internet and this product does that. Before it lets you go, it filters and gives you the okay to move forward with the website you're looking for. A lot of customers tend to make typos when they're searching for websites, which then leads them to unknown websites that automatically download malware to their computer — now they're infected. That's why you need web security. 

We currently have about 1500 endpoints under Cisco Umbrella, but of course, we plan to increase our numbers. We offer Cisco Umbrella in our packages so whenever we get new customers on board, they get it. 

In the past, Cisco Umbrella has denied us access to secure websites. I haven't seen it lately, but they have blocked different legitimate websites. However, they have good tools that allow you to refresh and verify whether a website is legitimate or not. They have so many servers across the United States and even globally. I believe that it helps you to identify a website. 

In other words, the solution is good, we like it and we've been using it. We have a big customer of about 1,200 users and they're happy. The only thing I am not happy with is Cisco themselves. Not because of a technical or support issue, but because a division of Cisco poached one of my clients, stole them from me, which is completely unethical. When I talked to our account managers about it, they said there was nothing they could do about it because it was a different department. I said, "What do you mean different departments? This is my client and you guys went and provided them with a solution that I am already providing them?" So, that was a big deal for me. 

Also, I think Cisco Umbrella has an automatic push feature, which is the automated updating agent, but if I am wrong, they should get it.

I've been using Cisco Umbrella for roughly five years.

We have been using Cisco Umbrella for three years; it's very stable, reliable and does its job. We experience minor hiccups here and there, but it's nothing that our team cannot handle, and if for some reason they cannot, then they can always reach out to customer support.

Cisco Umbrella is very scalable. You can do anything and it's very useful for MSP. It's basically a single window that allows us to manage different servers and different clients. That's the beauty of it, no more logging in and out for different clients, which is nice.

For me personally, I consider Cisco to offer premier support. Currently, due to COVID-19, we cannot call them now for obvious reasons, but prior to COVID-19, Cisco support was one of the best, especially in regards to Umbrella. Honestly, we almost never have to contact them. I don't recall having to contact them even once over the last year or so.

For web filtration, we tried Websense before but now I believe the cloud solution is the way to go, it's much better. We had a customer and they needed to have different layers of protection, especially today with cybersecurity, and open DNS is one of them. I believe it's mandatory that you must have some sort of defense because it's is up in the air, there may be other solutions, but something needs to protect you from going to the wrong websites.

They have different setups. For example, you can integrate with the Cisco Firewall and I believe you can integrate with any platform with an agent, on each device. So, it really depends on how comfortable you feel with the setup. If you need to get more information and analytics, I believe it says the agent is the best way to go. The agent gives you every machine: for example, what has been blocked? What kind of security breaches have been attempted? Open DNS has defended this particular endpoint, but there are definitely many flexible, different integration methods to integrate a solution.

I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month.

I like this product and I'd really recommend it to everyone. Obviously, it's not the only product out there, but today, every endpoint should have multiple layers of security. You need to protect your users when they are browsing—open DNS. You need to protect them from emails, both inbound and outbound and you need to protect the endpoint from breaching. 

I would rate Cisco Umbrella a nine out of ten.

Our primary use case is for protecting and defending against cyber-based threats. So anything on the internet emanating through DNS-type attacks and then also content filtering. It ensures that our employees are only going to know safe categories. 

The weekly reportings are great. The investigation is super and the application management is equally great.

The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached. So for example, if you go to www.msn.com, that would then not only pull the MSN domain down, but it would also bring back all the ads and the adverts. It looks like you've been to 30, 40 websites when in actual fact you've only been to one. They should narrow it down.

We have had Cisco Umbrella at my company for three years but I have been using it for six months. 

The stability is great. 

We've got full coverage, but from an admin perspective, there are four users who use it on a daily basis. 

We've contacted their support once or twice and thy were great.

It is 1,000 on a yearly basis. Everything is included in the standard license, there are no additional fees. 

It does not require maintenance. It is very light in that way. 

Architecturally, for the deployment, you should consider if you want it on roaming clients or if you want it central. If people are connecting back through a VPN, it's then probably on every single client. Looking at how we're all working now with COVID, having a roaming client deployment gives you that added layer of protection because you're not dependent on the users connecting back to corporate VPN. They're always protected. Think about your deployment.

I would rate it an eight out of ten.