Cisco Umbrella Reviews

We are service providers for all Cisco products.

We have contracted a couple of schools for a proof of concept for the customers who purchase Cisco Umbrella. We have also deployed it to virtual machines in the customer's environment.

We have also deployed Active Directory connectors, and we have directed the customer's traffic towards Cisco Umbrella and their DNS Service.

We have also monitored and provided a course for the customers.

This product can be used for DNS security. DNS security basically provides protection because Cisco thinks that 90% of the attacks come from DNS. So, they warn us that if customers protect the DNS, then they are 90% secure. 

Instead of resolving their domains through normal global DNS servers, this solution provides security.

Cisco Umbrella grades all of the domains that are present in its own grading and specifies which are malicious, which are whitelisted, which are not safe, which domains have recently been, and which show some spike in the graph that sometimes they come up and suddenly they go offline.

Cisco Umbrella is very flexible, and it does not show any kind of delay that someone is responding to their DNS server, outside of their network and outside of their environment.

I haven't found any issues related to latency or any other issue.

They have Umbrella Investigate, which uses machine learning and artificial intelligence algorithms to find malicious attacks in the domains.

There should be some sort of appliance for those customers who do not trust the cloud. Cisco Umbrella should introduce an on-premises device. 

Customers should have the ability to manage on-premises.

While support is provided, the response time could be faster.

I have been acquainted with Cisco Umbrella for two years.

We are providing the latest version.

Cisco Umbrella is scalable. We provide services to customers. We have some customers who have been using this solution for one and a half years.

I have contacted technical support. My experience is that it is a bit slow. The response is a bit slow, but they provide support.

People have many queries online. In terms of the support, they may be a bit delayed but ultimately the problem will be resolved.

Before Cisco Umbrella, there wasn't any security product.

There is a product called Infoblox, but I haven't used it.

The installation is pretty straightforward and it only took 10 minutes to deploy.

We require only one person for the deployment and the maintenance of this solution, who understands it technically.

We are system integrators and we do the implementation ourselves for our customers.

We will continue to sell this product.

I would recommend this solution to others who are interested in using it.

I would rate Cisco Umbrella a nine out of ten.

We have been working with the administration of the product as well as looking at various features of the product, such as locking of the URL. We have also been checking certain intelligence to see how it helps in maintaining security posture for the organization. In addition, we have also been looking at command and control, communication with other IPs, and early blocking of the DNS requests.

Overall, it is a very good solution. It is a simple solution and very easy to set up.

It should have a real-time malware classification engine. It should check the malware on the website. It would be good if it had a real-time malware check for the websites because currently, it just compares the DNS queries of the blacklist. 

It should also have malware control over file execution and the types of files that the users are allowed to download.

I have been working with this solution for over one and a half years.

Technical support is very good for the existing features, but they must incorporate more features in their solution, such as file execution blocking and real-time malware check.

The initial setup was very simple because it was just the installation of agents on the system, and it can communicate with the cloud easily. It didn't give me any problem.

The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower.

If you are looking to have a simpler solution that can easily prevent malicious threats, you can go for it. If you want to have a more general solution, for example, with control over file execution or real-time malware engine, you can go for a web security gateway. If you want to have a number of things integrated within a single solution, such as DLP, you should go for Forcepoint Security Gateway. Cisco Umbrella doesn't provide such a feature.

I would rate Cisco Umbrella a seven out of ten.

Generally, we use Cisco Umbrella to prevent DNS attacks within the LAN. As we are a data center, that is our main use case.

Within our organization, there are roughly 500 people using this solution.

It's good for local communication with the data center and LAN.

I have been using Cisco Umbrella for one and a half years.

Stability-wise, it's good. I have never encountered any bugs. 

The technical support is very good.

Actually, we recently switched over to Zscaler because it has more features and it's more scalable than Cisco Umbrella.

I wasn't involved in the initial setup, so I can't comment on that.

I would recommend Cisco Umbrella to other interested companies. It's a very flexible and secure application — it's very good.

Overall, I would give Cisco Umbrella a rating of 10 out of 10.

DNS security used to be the main value for us. Looking forward, SASE-style use cases (the ability to connect to any endpoint, be it a corporate-managed device, or a privately managed device, to any SaaS service) seems to be the most important feature for the future, on top of DNS security.

Looking at the full umbrella suite in the light of SASE, Secure Access Service Edge, they are clearly lacking in the inline CASB. Any line cloud access security broker has an API-based cloud access security broker, which is called CloudLock, but they're lacking the inline components, which are able to intercept traffic.

An on-premise DLP solution or integration with an on-premise DLP solution would be a nice addition. Also, more broad operating system support for endpoints would be an advantage.

I have been using Cisco Umbrella for the last three years. 

Cisco Umbrella is absolutely stable. They put a lot of weight on the availability and reliability of the global footprint. So yes, they kind of set the standards for availability. 

Cisco Umbrella Is very easy to scale. 

I haven't been involved in providing support for it; however, I am not aware of any significant issues.

The initial setup was quite straightforward. 

Deployment depends on the number of features and the degree of integration you're looking for. Deployment can take anywhere from 30 seconds, simply to redirect your recursive DNS service, up to several days for a full-blown enterprise setup. So it depends on the use case.

The pricing varies. If you're just after DNS security, it's rather expensive. If you are, however, after replacing parts of your enterprise security infrastructure (by moving from a legacy on-premise, security-based approach, to a more cloud-based approach), then you can replace a whole bunch of classic security devices and solutions. In short, you can basically consolidate your security functions. I think it's worth the money.

I would definitely recommend Cisco Umbrella. Proof of concept is always the second step. The first step is coming up with your use cases. If Umbrella is the answer, what's the question? You should roadmap your immediate and long-term goals in terms of IT security, or information security. You should take into account your operational fitness for tackling the cloud as well, then pick the right features to suit your needs. This is all basically applicable to similar solutions. If you run into this with no plan, you're just shifting your existing problems.

On a scale from one to ten, I would give Cisco Umbrella a rating of eight.

Our customers used an older version of Cisco, but we proposed Cisco Umbrella for their POC phase.

The user interface is great. It's very easy to tailor to our client's environment and needs.

There should be some programs for the POC phase.

I would like to see more integration between Cisco Umbrella and Cisco DNA center

I have been using Cisco Umbrella for one and a half years.

Cisco Umbrella is very stable.

The support is very good.

The price of Cisco Umbrella is a little higher than similar solutions; however, I am not exactly sure what the price difference is.

We compared Cisco Umbrella to other solutions including Zscaler and Palo Alto.

Integration is better with Cisco. Cisco Umbrella performed very well compared to Zscaler and other solutions.

On a scale from one to ten, I would give this solution a rating of nine.

We primarily use the solution as cloud security for our branches. It protects us from direct internet outbreaks.

It makes for good flexibility. The solution is very easy to manage. We found the initial setup, for example, to be quite simple.

Easy to deploy.

Efficient protection on the DNS level and even higher. The sandboxing feature analyse and handle the complicated security risks.

The product can be pretty expensive.

I've been using the solution for two to three years at this point.

We haven't faced any issues. There aren't bugs or glitches. It doesn't crash or freeze. We find Cisco to be reliable.

We have a variety of customers. The number of users on each umbrella varies from one to a few thousand. Most companies may just have a few hundred users. It's basically suitable for companies of all sizes. It scales well, in that sense. 

The Cisco Umbrella IT operation resource needs are equal for a large and small company. (no need to hire more engineers or operators)

Overall, the scalability is excellent. It's quite flexible.

While I have been in touch with Cisco technical support in the past (and they've been quite good), for Umbrella, I find I don't need any support.

I've dealt with other products on a different scale. I'd say that Cisco Umbrella is far and away much better than the other cloud security products on the market.

The initial setup was not complex. It was pretty straightforward. We found it to be rather easy, from beginning to end.

The deployment times vary and depend on which Umbrella you use. However, we've found it should only take about a day to get up and running. An IT team can manage it. They don't necessarily need an integrator.

The solution doesn't really require too much maintenance. You probably wouldn't need a dedicated person to maintain it.

We are integrators ourselves, however, the initial setup is so straightforward, typically an in-house IT team can manage a setup.

The solution is costly. It doesn't come cheap. The licensing also comes with additional costs for extra services (such as sandboxing feature, L3/L4 firewall, etc...).

We are Cisco partners. We have a business relationship with them.

We use various types of Umbrella. 

I'd recommend the solution. It's one of the best on the market and it works well in different environments. It's also extremely easy to deploy.

Overall, on a scale from one to ten, I'd rate it at a nine.

We use this solution to provide Dorel filtering and security for our WiFi environment. I'm the chief enterprise architect and we are customers of Cisco Umbrella. 

The security and access control features are the most valuable for us.

Improvements could be made with the user interface, it could be a little smoother and more intuitive.

I've been using this solution for two years. 

The solution is very stable.

I have scaled it in other companies and it scales very well. It's got a UV, it's got a decent user interface so once you go to Cisco training, they offer it when you buy the product so that if you are a small business looking for something like Umbrella, you can set it and forget it and it works. You can also tie it into your WiFi solution.

Tech support at Cisco is great. Not just for this project. I've been working with Cisco equipment and Cisco tech for 25 years now and I've never had a problem with them.

The initial setup was relatively straightforward. We had an implementation strategy and it wasn't particularly difficult.

In general, Umbrella is a competitive solution for small or large enterprise. It's never the cheapest, but it's always in the competition, at least in my experience. I would recommend the solution, there's no reason not to go there, depending on your specific situation, of course. 

I would rate this solution an eight out of 10. 

I do not know what the latest version is that is currently installed, but it is cloud-based monitoring so it is one of the most recent versions.  

The primary use case is for endpoint users who are not working on our office premises. They are remote employees who are roaming so they are not within our protected zone. They can be vulnerabilities if they are browsing content and there is malware included on those web sites. Umbrella allows this kind of monitoring on remote devices and we can block those sites. We can also block applications which we would like not to allow to be running in the organization.  

With Umbrella our primary use is that we can monitor the endpoints for external devices. We will protect the users from malware phishing through email and the websites they are browsing. Umbrella is a solution for things like DNS (Domain Name System) protection, filtering, and security.  

I think the one feature we are using that Umbrella provides that is the most valuable feature is the DNS security. It is used to watch all the traffic which we are routing through the endpoint and organization firewalls. The users and devices are diverted by our secure gateway which scans each and every DNS request. It notifies us if it is not safe and allows those that are. It is like an alarm center application near our firewall.  

In the way we are using the solution it would be good for us if they would do some simplification of the analytics. They need to improve this feature so they have analytics to show the content of the user activity. I would like there to be some more analytics provided so that we can see the application routing and additional specific information. Those kinds of analytics can prove to be helpful in our security efforts. For me, this is the only thing that could be improved in Cisco Umbrella. They already have so many features that it is hard to imagine what else they can add.  

I have been using Cisco Umbrella for two years.  

Ever since we started using this product last year, it has been stable. If any service is down, we can see on the dashboard whether all of the resources are online or not. If something is down because we are working on it for some reason, something could happen then. But in two years, I did not find any issues due to the product becoming unstable on its own.  

Right now, we are working as a startup and we have 13 members of the team who are using the Cisco Umbrella. They are using it directly during business hours with configurations and analysis and other maintenance and access. It is the product's job to watch all the traffic routing to data points throughout the nine hours as it is routed to pass through the Cisco Umbrella.  

But whenever other users are trying to access the network — even in the non-business hours — if they are using their office laptop, all the traffic will be routed through DNS security. Umbrella is protection for the company devices from websites that may do something like data attacks on remote laptops. It handles all of these requests no matter how many concurrent users we have.  

We will be adding DNS to all the endpoints. For this, we will update the Cisco Umbrella DNS software for all our data points to watch all the traffic that is going through the EndPoints. It seems it will be very scalable.  

I have not contacted the technical support, but I had a discussion with the sales and diagnostic people. The technical issues are mostly something I resolve on my own by looking at the documentation. But once, when I wanted to implement some tool for a new solution, I contacted the sales team and they asked me some questions about what exactly it was that I wanted to accomplish. After I answered the questions in the meeting with them, we came up with the solution and the process and put it to work. So the sales team knows the product well.  

Previously, in another organization, we used OpenDNS. That product was purchased by Cisco to be used as their product under the name of Umbrella. So I did not switch the product really, but the name and my company have changed.   

The initial setup is a simple process. If you build on-premises, the deployment will take half-an-hour. If you build on the cloud it is like 10 minutes. it could be even less than 10 minutes. It is really fast. It will take five minutes to sync to the endpoint, to the cloud, and to collect the data. The syncing is what takes the time.  

I have gone through the documents for Cisco Umbrella. So I have been deploying the product myself without the help of a technician and we are doing the implementation on our own.  

The only maintenance we do is we need to update the latest version through our version management software. We just update the agents on the endpoints.  

Because it is a cloud product, Cisco uses subscription models for the pricing. There are three subscription plans for Umbrella. They have a standard plan and also an enterprise plan and another one. The different plans cover different features and options for different sized organizations. It gives you the option to compare the subscription plans and get the coverage that you need.  

My only real advice to people considering Umbrella is that I can recommend this solution. On a scale from one to ten where one is the worst and ten is the best, I can rate Cisco Umbrella as a nine-out-of-ten.