Cisco Umbrella Reviews

We use it to control how the end users can access our data center services and internet services, which gives us an inner view of the user behavior and how they are doing, and if any malicious activity is going on, knowingly, unknowingly, or both.

My organization's systems have not been hampered, thereby improving the security of the end users.

I have found the malware protection feature valuable. It is helpful and deliverable and is able to protect my entire organization from getting compromised. It also prevents us from visiting any malicious sites which are not visible to the users.

It could be improved by having a local data center and caching, which can provide protection support. I would like to be able to channel my intel and my network traffic to their clouds, and this feature is not available. Advanced protection or any malware file support, which might be required, is not available.

We have been using Cisco Umbrella for four months.

My impression is that it is stable.

My experience with technical support has been good.

The setup was straightforward and was easy to implement.

Our internal team and a partner both worked together to deploy Cisco Umbrella, and it did not take more than two weeks.

Pricing depends on the automation requirements of the organization.

First, understand the requirements and what you are looking for. Second, read the product literature and perform a Poc of that product. You will then be able to determine whether Cisco Umbrella is a good match.

We use Cisco Umbrella for web security and it's very good. It acts as web filtration combined with security and I am very supportive of it, especially with cybersecurity trending these days and the amount of malware and spyware out there. It's important for end-users to have some sort of protection when they're browsing the internet and this product does that. Before it lets you go, it filters and gives you the okay to move forward with the website you're looking for. A lot of customers tend to make typos when they're searching for websites, which then leads them to unknown websites that automatically download malware to their computer — now they're infected. That's why you need web security. 

We currently have about 1500 endpoints under Cisco Umbrella, but of course, we plan to increase our numbers. We offer Cisco Umbrella in our packages so whenever we get new customers on board, they get it. 

In the past, Cisco Umbrella has denied us access to secure websites. I haven't seen it lately, but they have blocked different legitimate websites. However, they have good tools that allow you to refresh and verify whether a website is legitimate or not. They have so many servers across the United States and even globally. I believe that it helps you to identify a website. 

In other words, the solution is good, we like it and we've been using it. We have a big customer of about 1,200 users and they're happy. The only thing I am not happy with is Cisco themselves. Not because of a technical or support issue, but because a division of Cisco poached one of my clients, stole them from me, which is completely unethical. When I talked to our account managers about it, they said there was nothing they could do about it because it was a different department. I said, "What do you mean different departments? This is my client and you guys went and provided them with a solution that I am already providing them?" So, that was a big deal for me. 

Also, I think Cisco Umbrella has an automatic push feature, which is the automated updating agent, but if I am wrong, they should get it.

I've been using Cisco Umbrella for roughly five years.

We have been using Cisco Umbrella for three years; it's very stable, reliable and does its job. We experience minor hiccups here and there, but it's nothing that our team cannot handle, and if for some reason they cannot, then they can always reach out to customer support.

Cisco Umbrella is very scalable. You can do anything and it's very useful for MSP. It's basically a single window that allows us to manage different servers and different clients. That's the beauty of it, no more logging in and out for different clients, which is nice.

For me personally, I consider Cisco to offer premier support. Currently, due to COVID-19, we cannot call them now for obvious reasons, but prior to COVID-19, Cisco support was one of the best, especially in regards to Umbrella. Honestly, we almost never have to contact them. I don't recall having to contact them even once over the last year or so.

For web filtration, we tried Websense before but now I believe the cloud solution is the way to go, it's much better. We had a customer and they needed to have different layers of protection, especially today with cybersecurity, and open DNS is one of them. I believe it's mandatory that you must have some sort of defense because it's is up in the air, there may be other solutions, but something needs to protect you from going to the wrong websites.

They have different setups. For example, you can integrate with the Cisco Firewall and I believe you can integrate with any platform with an agent, on each device. So, it really depends on how comfortable you feel with the setup. If you need to get more information and analytics, I believe it says the agent is the best way to go. The agent gives you every machine: for example, what has been blocked? What kind of security breaches have been attempted? Open DNS has defended this particular endpoint, but there are definitely many flexible, different integration methods to integrate a solution.

I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month.

I like this product and I'd really recommend it to everyone. Obviously, it's not the only product out there, but today, every endpoint should have multiple layers of security. You need to protect your users when they are browsing—open DNS. You need to protect them from emails, both inbound and outbound and you need to protect the endpoint from breaching. 

I would rate Cisco Umbrella a nine out of ten.

We use this solution as a web security gateway, block malicious domains and making sure that people don't go to websites that they're not really supposed to.

We are still in the proof of concept stage, which is a small test environment of approximately one hundred users. We will be purchasing it, and it will potentially replace our existing solution.

The most valuable feature is that it secures our network against blacklisted or malicious websites. If we do have an instance of malware then it is unable to home back to these types of sites.

This solution is very easy to use.

While technical support is good, there are features in the backend development side that were initially promised but are not there yet.

More granularity in the product would be helpful.

The reporting functionality should integrate better with SIEM products because it lets us report in PDF, but we want more flexibility.

Support for multiple domains is important to us.

It hasn't been fully deployed, but the stability has been good so far.

This solution is very scalable.

We have dealt with technical support extensively and they are good. We have had issues because of functionality that it didn't support at the time, which is why it has not been fully deployed yet. The functionality has since been introduced, but there are still some kinks that we're working out.

Our current solution isn't working very well and keeps breaking.

The initial setup is advertised as pretty easy, but we did run into some kinks. It shouldn't be that hard, it's just that we had some issues.

We worked with a Cisco partner, PCMD, who provided us with support.

Our licensing fees are on a yearly basis.

Other products were evaluated, but I was not part of that process and do not know which vendors were on the shortlist.

My advice for anybody researching this solution to make sure that it fits in your environment. Reverify the limitations. Our new department has different divisions and the way our Active Directory works causes some problems.

The ease of use is fantastic, but there are things that have to be fixed.

I would rate this solution a seven out of ten.

We use Cisco Umbrella to provide protection for our end-users. It prevents unauthorized access to their systems, as well as halts access to compromised sites, such as a ransomware site. Essentially, all of the malicious activity is prevented.

The most valuable feature for us is the DNS-based protection. It is the only type that is available in India.

The interface is very easy to handle. Even a person with limited knowledge can quickly learn to work with it.

Deep packet inspection features should be implemented. This solution does not give us full, 360-degree protection.

They should have a local data center available in India.

I have been working with Cisco Umbrella for four months.

I haven't experienced any instability.

This is a highly scalable product.

I have been in contact with the Cisco technical support, once or twice. They were not big issues, however. Overall, I am satisfied with the support.

Prior to Cisco Umbrella, we were using on-premises solutions. The capability is good except that a cloud-based solution can be more easily provided to all of our end-users. 

The initial setup is straightforward and there is no complexity to it. This is a cloud-based system, so just install it, mount it, and the policies get applied. The installation requires that you log into the portal using your ID, and then it just starts working.

Zscaler has a local data center available, which is something that Cisco can't offer us at this time.

This is a good product, although it does not have the features that I was looking for. At this time, it does not have the capabilities that are relevant to the Indian market. As such, we are thinking about uninstalling it and switching products.

The suitability of this solution depends on the industry and requirements. It is important to remember that if you start with a product or approach, you may end up switching to something different. That said, if you want to begin with Cisco Umbrella to deal with malware then you can always change later if it doesn't perfectly fit your environment. This is what we are doing.

If I were rating this product on a single capability then it would do very well. However, rating it on multiple capabilities, then there is definitely room for improvement.

I would rate this solution a six out of ten.

We have a number of terminals that are NOT on our MPLS network, so we depend on the OpenDNS services to provide URL filtering where we normally have no visibility or control.

By using OpenDNS, we block sites that are looked at as malicious and cut down on incoming threats.

One thing I can mention is network security. There's no real mention about the potential of malware & virus protection for locations that we are using OpenDNS on. In certain areas, we only have a few people on-site and there’s no real need for a firewall at that point.

That would be the only thing I can think of with OpenDNS that we have NO information on.

Otherwise, for me, I think it’s a good packaged deal. I wouldn’t really change anything.

We have been using this solution since 9/25/15.

I did not encounter any issues with deployment at all. It was pretty straightforward.

Their customer service is pretty good from what I remember. We called them at one point to ask a question about one of our devices not showing up and they were pretty quick at resolving the issue.

Previously, it was the Wild West at our locations that are not on our MPLS network. They were looking at whatever they wanted as they were only on a personal wireless device. We upgraded them to a Cisco 819 or a Cradlepoint but didn’t have much in the way of filtering or DNS with their GUI.

I believe, for the most part, initial setup was straightforward. You just have to look around and set it up, link it to the device, etc. It’s not too difficult where you couldn’t just figure it out, but to be sure, we called support and they confirmed what we were doing. They even helped by showing us the policy setup area.

We implemented this ourselves. We had the access points, set them up, tested them and shipped them out.

The pricing is fair. We’re paying under $40 per license for 60 licenses.

If you have locations where there are a small number of users that doesn’t merit a dedicated line with high monthly costs, it’s quite easy and efficient to give them some kind of access point and use OpenDNS for security and filtering.

We use Cisco Umbrella in our clients' companies.

The most valuable features of this solution are the Web Filtering and the APT. The APT is something that I find to be very good in Cisco.

The detection of wireless attacks or targeted attacks reports many false rates. This is an area that needs some improvement.

It should be more specific. This can help the customers to know the exact incident details.

The intel logs and the incident proactive security incidents for targeted attacks are also something that needs to be improved.

If the security issues are taken care of it would be better.

I have been working with Cisco Umbrella for two years.

This solution is stable. There are no issues with stability.

It's a scalable solution.

I am not managing this area. I have not contacted technical support.

We have worked with Forcepoint and vScaler.

I would recommend vScaler. On the Cloud front, the product is quite stable, and it is easy to manage.

vScaler and Cisco Umbrella are comparable.

I was not a part of the installation and deployment.

I have not received any complaints, it appears that it was seamless.

The price could be lower.

The web filtering works well. On the endpoint, the implementation should be properly planned, meticulously planned, to avoid missing any configuration that could cause major issues.

I would rate Cisco Umbrella a seven out of ten.

The customers that we provide this solution to are small businesses that have 10 to 25 employees.

Employees working from home normally don't have security, so through the cloud we can manage the devices, the endpoints, a mobile or notebook, etc. We can provide more security for these devices when the employee is not working on VPN, for example.

I think recently with many people working from home, Cisco Umbrella has been very useful. For example, we can manage the device and the network when the employee is not working on the local host. Cisco Umbrella is very valuable for this kind of infrastructure.

I think it's a very basic solution, and because of that, we provide it to the small business market. Cisco Umbrella would not be a suitable solution for large companies.

In the next release, integration or shoulder, for example, to a firewall on-premises using Cisco Umbrella to connect would be good. If possible, it would be good to take the weight off the shoulder of the solutions.

I've been working with Cisco Umbrella for around one year.

Our customers have not had any problems with stability.

The scalability of Cisco Umbrella is very good.

When we had problems, technical support was 100% helpful, so I think it is very good.

The initial setup is very simple. We usually have one engineer per customer for deployment and maintenance.

I would recommend this solution to small businesses. Compared to the next-generation firewall, I think Cisco Umbrella is more basic than other solutions.

I would rate it at nine on a scale from one to ten.

The solution is mainly used for remote workers, for people that are outside the enterprise premises, in order to have security while they work on the road.

With many of our customer's end-users on the road, it was easy for their machines to get infected or to lose information. After we installed this product, these issues were drastically reduced and the number of infections dropped month over month.

It provides security for the remote workers and it helps to improve enterprise security in a very easy way.

We mainly enjoy web software protection capabilities. It prevents the end-users from getting into bad sites or sites that potentially could have malware or could be phishing. It helps end-users avoid the wrong sites.

The solution works very smoothly.

The user interface is good.

The implementation is pretty easy.

I can't think of a place where there is a gap in features. It seems to cover everything.

The pricing is a bit high. Being outside of the USA, we have issues with the exchange rate.

The solution could use more intelligence.

They likely could combine some of the AMP features that they already have in other AEM's for anti-malware purposes.

I've been using the solution for two years at this point.

The stability of the solution is excellent. It's very reliable.

Cisco technical support is one of the best on the market. We're quite satisfied with their level of support.

That said, as the solution is pretty easy to use and very stable, we haven't really used too much technical support.

The setup is not too complex. It's pretty straightforward. They make configuration and onboarding relatively easy.

Deployment only takes a matter of days. You simply deploy the agent to the active directory, to all the installations and you're done.

I sell it as a managed service provider. Therefore, the solution is installed for our clients. They don't have to worry about that aspect.

I don't know exactly which version of the solution we are using, however, we do use the most advanced license that's available currently.

As a managed service provider, we deal with organizations of all sizes, from small companies to large enterprises. 

Overall, I'd rate the solution nine out of ten. It works well, has an easy installation, and offers good protection.