Systems Support Specialist at a tech services company with 51-200 employees
Real User
Flexible, fast, and effective cloud-delivered security
Pros and Cons
  • "Stability-wise, it's good. I have never encountered any bugs."
  • "Actually, we recently switched over to Zscaler because it has more features and it's more scalable than Cisco Umbrella."

What is our primary use case?

Generally, we use Cisco Umbrella to prevent DNS attacks within the LAN. As we are a data center, that is our main use case.

Within our organization, there are roughly 500 people using this solution.

What is most valuable?

It's good for local communication with the data center and LAN.

For how long have I used the solution?

I have been using Cisco Umbrella for one and a half years.

What do I think about the stability of the solution?

Stability-wise, it's good. I have never encountered any bugs. 

Buyer's Guide
Cisco Umbrella
April 2024
Learn what your peers think about Cisco Umbrella. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.

How are customer service and support?

The technical support is very good.

Which solution did I use previously and why did I switch?

Actually, we recently switched over to Zscaler because it has more features and it's more scalable than Cisco Umbrella.

How was the initial setup?

I wasn't involved in the initial setup, so I can't comment on that.

What other advice do I have?

I would recommend Cisco Umbrella to other interested companies. It's a very flexible and secure application — it's very good.

Overall, I would give Cisco Umbrella a rating of 10 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user494208 - PeerSpot reviewer
System & Network Administrator at a financial services firm with 1,001-5,000 employees
Vendor
It is security beyond the firewall, and hence more beneficial, as it stops the threats before reaching the firewall.

Valuable Features:

Web content filtering: Cisco ASA 5505 doesn’t have a straight content filtering feature, so we used OpenDNS and it worked like a charm. It is security beyond the firewall, and hence more beneficial, as it stops the threats before reaching the firewall and enhances security.

Improvements to My Organization:

We were able to implement web content filtering to block unwanted traffic, and to prevent bandwidth choking and malicious attacks without deploying any hardware/software, within a few hours.

Room for Improvement:

I would like the product to offer more security features, such as IPS, IDS, DDoS prevention, etc.

Use of Solution:

I have been using it for six months.

Deployment Issues:

I have not yet encountered any deployment, stability or scalability issues.

Initial Setup:

Implementation was straightforward with minimal changes to existing infrastructure.

Implementation Team:

It was self-implemented.

Other Solutions Considered:

We have tried a Linux-based proxy server, but that was complex to manage and wasn’t foolproof.

Other Advice:

I highly recommend SMBs and enterprises use it to enhance their network security with minimal cost through the OpenDNS cloud solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Umbrella
April 2024
Learn what your peers think about Cisco Umbrella. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
Solutions Pvt at iDesign Data Solutions Pvt.Ltd.
Real User
Analyzes the domain security and helps us implement the securest policy
Pros and Cons
  • "It analyzes the domain security helps us implement the securest policy."
  • "I would like to see integration with SecurNX in the future."

What is most valuable?

I think Umbrella is good enough as of now. It has the security of domains. It analyzes the domain security and helps us implement the securest policy. This feature is presently not being provided with other technologies. It's a multi-tenant solution. Multi-tenancy MSSP packages, they're all ready. As well as any cost amounting deployment security coverages with DNS and intelligence policy of production and protocols.

What needs improvement?

I would like to see integration with SecurNX in the future.

How are customer service and technical support?

We have contacted Cisco technical support a number of times for Cisco They are two hundred percent. They are very efficient. Any kind of support you can stay with Cisco. We don't have any issues with technical support.

How was the initial setup?

The initial setup is traightforward. There is no complexity in the setup. The setup took minutes only.

What about the implementation team?

Setup and maintenance are done by our own team.

What's my experience with pricing, setup cost, and licensing?

It is not a very expensive product.

What other advice do I have?

Cisco Umbrella is a very good product as of now as there is no competition. It is an excellent product. It is, actually, a must for our organization. It is not a very expensive product. I would rate Cisco Umbrella at a ten on a scale of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user494265 - PeerSpot reviewer
Cloud Solutions Architect at a hospitality company with 1,001-5,000 employees
Vendor
It provides native integration into the multiple cloud services.

What is most valuable?

It transparently protects users from rogue web sites.

OpenDNS filters DNS query/reply without any software to be installed on the client side, so in my mind, the transparency I was talking about relates to:

  • No changes on the client side required, i.e. software or configuration changes
  • The complete communication is not proxy’ed as such, only DNS query/response filtered.

How has it helped my organization?

It provides native integration into the multiple cloud services, for example, Microsoft OMS.

For how long have I used the solution?

I used it during a two-week POC (proof of concept).

What was my experience with deployment of the solution?

I have not encountered any deployment, stability or scalability issues.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

This is the first time we used one of these products, one of the known DNS firewalls.

How was the initial setup?

Initial setup is simple, although some pre-requisites were not communicated to us, and they can make the final solution a bit more complicated.

What about the implementation team?

We implemented it in-house with the support of the vendor.

What was our ROI?

The product has been rejected by business due to the pricing; no ROI as such.

What other advice do I have?

It is a great product in the company security portfolio. It can be used together with the proxy to provide end-user security. However, the cost of this product is too high for what some businesses can afford.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Cisco Umbrella Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Cisco Umbrella Report and get advice and tips from experienced pros sharing their opinions.