Cisco Umbrella Reviews

Protection and security provided by using Umbrella are the two top areas that I looked at when considering. With three campuses, Umbrella has proven itself with the detection and blocking of malware, viruses, and preventing users from visiting malicious sites. We have two Umbrella virtual appliances at each campus, with two campuses using Hyper-V, and the primary data center running VMware. 

The reports have given us insight into what the Internet is being used for at all three campuses. They provide insight into internet usage and information helpful in creating QoS rules.

• My favorite feature is the command and control callback blocking. It provides protection from crypto attacks by blocking the connection back to the attacker's server giving an added layer of defense. 
• Policies make the work easier by providing appropriate filters for locations. 
• The interface is simple, easy to navigate and set up.

If the virtual appliances could also gather traffic bandwidth reports, that would be great. 

The customer support is exceptional. 

They have a wealth of articles in their knowledge base. This has given me the freedom to troubleshoot on my own time. 

Cisco Umbrella's interface is easy to use and the visibility of user activity is extremely useful. 

It is a good cloud-based solution for DNS security.

Its on-prem rollout is quite challenging. It needs better coordination with the Internet Service Provider. It is a cloud-based solution, and any endpoint that connects to it has to go through all the gateway ISPs, but some of the ISPs block HTTPS-based DNS. That's where the challenge occurs with Umbrella.

I have been using this solution for almost two years.

Its scalability is good.

I have not interacted with them because it is done through the vendor.

They need to engage the local service provider to do the technology improvements, such as for HTTPS-based DNS, which is a primary requirement for the customers.

I would rate it a seven out of ten.

We are service providers for all Cisco products.

We have contracted a couple of schools for a proof of concept for the customers who purchase Cisco Umbrella. We have also deployed it to virtual machines in the customer's environment.

We have also deployed Active Directory connectors, and we have directed the customer's traffic towards Cisco Umbrella and their DNS Service.

We have also monitored and provided a course for the customers.

This product can be used for DNS security. DNS security basically provides protection because Cisco thinks that 90% of the attacks come from DNS. So, they warn us that if customers protect the DNS, then they are 90% secure. 

Instead of resolving their domains through normal global DNS servers, this solution provides security.

Cisco Umbrella grades all of the domains that are present in its own grading and specifies which are malicious, which are whitelisted, which are not safe, which domains have recently been, and which show some spike in the graph that sometimes they come up and suddenly they go offline.

Cisco Umbrella is very flexible, and it does not show any kind of delay that someone is responding to their DNS server, outside of their network and outside of their environment.

I haven't found any issues related to latency or any other issue.

They have Umbrella Investigate, which uses machine learning and artificial intelligence algorithms to find malicious attacks in the domains.

There should be some sort of appliance for those customers who do not trust the cloud. Cisco Umbrella should introduce an on-premises device. 

Customers should have the ability to manage on-premises.

While support is provided, the response time could be faster.

I have been acquainted with Cisco Umbrella for two years.

We are providing the latest version.

Cisco Umbrella is scalable. We provide services to customers. We have some customers who have been using this solution for one and a half years.

I have contacted technical support. My experience is that it is a bit slow. The response is a bit slow, but they provide support.

People have many queries online. In terms of the support, they may be a bit delayed but ultimately the problem will be resolved.

Before Cisco Umbrella, there wasn't any security product.

There is a product called Infoblox, but I haven't used it.

The installation is pretty straightforward and it only took 10 minutes to deploy.

We require only one person for the deployment and the maintenance of this solution, who understands it technically.

We are system integrators and we do the implementation ourselves for our customers.

We will continue to sell this product.

I would recommend this solution to others who are interested in using it.

I would rate Cisco Umbrella a nine out of ten.

The feature that most interested me was protection against DNS-based attacks. Umbrella offers protection against malicious websites by stopping users from visiting them. This is important because of its host / endpoint protection, an important concept as businesses decentralize their operations and employees find themselves working from unmanaged sites on untrusted networks.

Employees can do their jobs and know that they'll be protected from malicious websites.

The product itself is excellent. What I'd like to see improved is the purchasing process; specifically, I'd like to see OpenDNS offer its customers the ability to purchase any number of licenses instead of a bundle.

Cisco & Open DNS don't make it easy to add additional users/licenses to an existing account. Instead they want you to go to their store (can't get to it while you're logged into your Umbrella console) and do a purchase, like you're in some line at the grocery store.

I have been using it since April 2015.

Deployment is straightforward, the product and the back end systems that support it are stable and the product is scalable as long as the customer purchases the necessary number of licenses.

The purchasing process could be easier. What I'd like to see is the ability to contact a live person at OpenDNS and over the phone be able to purchase additional licenses.

Technical support is good.

Umbrella is the first product of its type that I've used. Otherwise, my company has relied upon anti-virus products to protect hosts.

Initial setup was straightforward. I simply downloaded the client, installed it on a host and that was it.

Implementation was straightforward and was done in-house.

Regarding ROI, that falls into the category of security and that is always a tough sell to management.

What I'd like to see improved is the purchasing process, specifically I'd like to see OpenDNS offer its customers the ability to any number of licenses instead of a bundle.

Plan, plan and plan some more.

We use Cisco Umbrella to block student access to pornographic and non-education websites. I also use the solution to block access and restrict student permission to download from malicious websites.

Cisco Umbrella is easy to monitor, manage, and deploy.

The solution is very expensive in Brazil.

I have been using Cisco Umbrella for five to six years.

The solution’s initial setup is easy.

We have different profiles for students and tutors for internet access. Students cannot access applications like Instagram and WhatsApp, but tutors are permitted to access these applications. We use Cisco Umbrella for access security, and I don't use another layer of security.

Overall, I rate the solution a nine out of ten.

We are resellers of Cisco. We provide many different Cisco solutions. Sometimes it is just the physical hardware, although we also implement software.

Some clients only want DNS security, while others want more of the advanced features that it has available.

We would like to see the enhancements made to the EDR, as we see features that are running endpoint management. For example, If you want to have this feature included, you will also need another product such as Kaspersky.

If it can come included with Cisco Umbrella, it would be a good point to have.

I have been using Cisco Umbrella for three years.

We are using the latest version, but we have many different Cisco packages.

It is a stable solution, which is why we have been using it for three years.

This is a scalable product. At the moment, we have installed Cisco Umbrella for 20,000 users. 

We have premium support, so we have 24/7 support with Cisco. This is not an area that is an issue for us.

We have our experts to complete the installation. 

If you have the skills from a network point of view, then the implementation is not complex.

We have an in-house team and we provide support to our clients. We have a SOC with security and we provide clients with our expertise 24/7.

The price is quite good.

As we are resellers we provide our customers with several solutions to do a comparison, and the reaction is that Cisco is quite good.

The license is perpetual and you pay yearly depending on the number of licenses you need.

The only thing that was missing, feature-wise, was the sandbox, but it is in place now.

Based on our expertise, I would rate Cisco Umbrella a ten out of ten.

We have been working with the administration of the product as well as looking at various features of the product, such as locking of the URL. We have also been checking certain intelligence to see how it helps in maintaining security posture for the organization. In addition, we have also been looking at command and control, communication with other IPs, and early blocking of the DNS requests.

Overall, it is a very good solution. It is a simple solution and very easy to set up.

It should have a real-time malware classification engine. It should check the malware on the website. It would be good if it had a real-time malware check for the websites because currently, it just compares the DNS queries of the blacklist. 

It should also have malware control over file execution and the types of files that the users are allowed to download.

I have been working with this solution for over one and a half years.

Technical support is very good for the existing features, but they must incorporate more features in their solution, such as file execution blocking and real-time malware check.

The initial setup was very simple because it was just the installation of agents on the system, and it can communicate with the cloud easily. It didn't give me any problem.

The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower.

If you are looking to have a simpler solution that can easily prevent malicious threats, you can go for it. If you want to have a more general solution, for example, with control over file execution or real-time malware engine, you can go for a web security gateway. If you want to have a number of things integrated within a single solution, such as DLP, you should go for Forcepoint Security Gateway. Cisco Umbrella doesn't provide such a feature.

I would rate Cisco Umbrella a seven out of ten.

We use Cisco Umbrella for one of our customers, one of Jordan banks. We are using that on the gateways, on the cloud to secure our customer web traffic.

They are happy with the distribution because they know it's straight on the DNS. 

Cisco Umbrella uses the internet’s infrastructure to block malicious destinations before a connection is ever established. By delivering security from the cloud, it will save money and provide more effective security.

Umbrella stops threats over all ports and protocols—even direct-to-IP connections. Stop malware before it reaches your endpoints or network.

Even if devices become infected in other ways, Umbrella prevents connections to an attacker’s servers. Stop data exfiltration and execution of ransomware encryption

We would like to improve nothing in particular on Cisco Umbrella.  They are very good.

I have been using Cisco Umbrella for about two years.

Cisco Umbrella is stable. I have heard no complaints from my customers at all.

Cisco Umbrella is scalable.

Cisco support is one of the best, their response is very fast and they are very supportive.

Yes, we used Bluecoat ASG to block known Malwares.

usually, to complete Sandboxing solution (which used for unknown malwares), we used other solutions like Cisco Umbrella or Bluecoat ASG to block the known malwares on Web GW.

it was very straightforward.

We (BMB company which is a Cisco Gold partner) are familiar with such solution and implementation. 

I have no idea about cost.

No I did not.

On a scale from one to ten, I would rate this product a nine. No one's perfect. They are fine with the interface and the dashboard that they have released.