Zoom is interoperable and user-friendly.
Presales Technical Specialist at Redington India Limited
Remote engagement solution that offers stability and scalability
Pros and Cons
- "Zoom is interoperable and user-friendly."
- "The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality."
What is most valuable?
What needs improvement?
It would be great if Zoom could continue to enhance all of its features to keep up with other solutions on the market. The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality.
For how long have I used the solution?
We have used this solution for three years.
What do I think about the stability of the solution?
This is a stable solution.
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October 2025

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What do I think about the scalability of the solution?
This is a scalable solution but I am not sure how many users it is possible to have on one call.
How are customer service and support?
The technical support for this solution is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.

Presales Consultant at a financial services firm with 10,001+ employees
Good communication and performance, but the time limit in the free version should be removed or increased
Pros and Cons
- "The sharing and recording, are the most valuable features of Zoom."
- "Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
What is our primary use case?
I am a pre-sales consultant.
I use the basic features in Zoom, to have conversations with clients, show some presentations, and for sharing. I'm not a very advanced user.
What is most valuable?
The sharing and recording, are the most valuable features of Zoom.
What needs improvement?
If whiteboarding is not available, it would be beneficial. I'm not sure if it exists. If I can do some whiteboard sessions, that would be great.
Whiteboarding would allow me to utilize the screen to draw something, explain, and write something.
For how long have I used the solution?
I have been working with Zoom for two years.
The corporation updates this solution on a regular basis.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
I'm not sure about scalability because I didn't host that many people on it, so I can't really comment on scalability or how well it performs when there are a lot of attendees and sessions. I really don't have the experience.
How are customer service and support?
I have not contacted technical support.
It is maintained by my company; I am a user who does not get involved in the technical aspects.
Which solution did I use previously and why did I switch?
I am exploring Microsoft, but Studio is no longer supported.
I have some experience with Microsoft Teams and Zoom.
I use Teams a lot and prefer it to Zoom simply because I'm more comfortable with it and there's no time limit. I don't need to worry about when my meeting ends.
How was the initial setup?
The initial setup is simple, it's straightforward.
Zoom is maintained by my corporate IT team. I am a user, I use this solution.
What's my experience with pricing, setup cost, and licensing?
What I don't like is the 45-minute time limit on the free subscription. Teams, on the other hand, do not operate in this manner. You can utilize as much use of Teams as you want. There are no time limits in the free version of Teams.
It is included with your Office 365 subscription. If you have Office 365, which everyone does, it is included. You can't use Word, Excel, or PowerPoint without it.
The free version has a time limit, but paid subscriptions are available.
What other advice do I have?
I would rate Zoom a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
October 2025

Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
Stable, easy to use,  and useful screen sharing
Pros and Cons
- "The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
- "The chat functionality in Zoom could improve."
What is our primary use case?
We are using Zoom for the standard video communication.
What is most valuable?
The most valuable features of Zoom are its ease of use, screen sharing, and annotations.
What needs improvement?
The chat functionality in Zoom could improve.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The stability of Zoom has been fine.
What do I think about the scalability of the solution?
We have approximately 100,000 users using this solution in my organization.
How was the initial setup?
We have all of our software in our company pre-installed.
What about the implementation team?
We have a technical team that does the implementation of our software.
What other advice do I have?
I rate Zoom a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP Product at Medint
Reasonable price, easy to install, and works well
Pros and Cons
- "I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
- "If anything, the updates could be less frequent."
What is our primary use case?
I am using it for virtual meetings.
What is most valuable?
I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.
What needs improvement?
If anything, the updates could be less frequent.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the scalability of the solution?
We have about 120 users who are using this solution. We don't have any plans to increase its usage.
How are customer service and support?
We connected with them only once.
Which solution did I use previously and why did I switch?
We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.
How was the initial setup?
It took me minutes. That's all.
What about the implementation team?
I can install it on my own. There is no need for a technical person.
What's my experience with pricing, setup cost, and licensing?
It is reasonable. It has a monthly license.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Officer at SYNOVA CONSULTANCT
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
- "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
- "Zoom could improve by having more dashboards."
What is our primary use case?
We are using Zoom for meetings.
What is most valuable?
The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.
What needs improvement?
Zoom could improve by having more dashboards.
For how long have I used the solution?
I have been using Zoom for approximately three years.
What do I think about the stability of the solution?
I have not had any issues with the stability of Zoom.
What do I think about the scalability of the solution?
We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams.
How was the initial setup?
The initial setup is very easy, it only takes a few minutes.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of Zoom.
What other advice do I have?
I would recommend this solution to others.
I rate Zoom a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
First Vice President/ Private Banking Manager at Eastwest Bank
Straightforward setup, stable, but could be more user-friendly
Pros and Cons
- "Zoom is a stable solution."
- "Zoom could improve by being more user-friendly."
What is our primary use case?
I am using Zoom for online courses because my professor uses it. I watch my classes on Zoom.
I both the Zoom application and I use web-based version.
What needs improvement?
Zoom could improve by being more user-friendly.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is a stable solution.
How are customer service and support?
I have not used the technical support from Zoom.
How was the initial setup?
The initial setup of Zoom is simple, it is similar to any other application.
What about the implementation team?
I did the implementation of Zoom myself.
What other advice do I have?
I rate Zoom a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at a tech services company with 10,001+ employees
Good communication, reliable, and easy to download
Pros and Cons
- "The performance is good."
- "In the next release, I would like to see better security."
What is our primary use case?
We are service providers. If a client has some of those licenses, they will arrange for a Zoom meeting. We share whatever storage the clients have, but we do not purchase storage.
Zoom is used for video communication.
What is most valuable?
The performance is good.
We are satisfied with this solution, it's good.
What needs improvement?
Security is required, and I assume that it is already in place. Aside from that, we are not utilizing Zoom's high-end capabilities.
In the next release, I would like to see better security.
For how long have I used the solution?
I have been working with Zoom for three years.
It is dependent on what the client does on their end in terms of deployment.
What do I think about the stability of the solution?
We haven't had any problems with Zoom in our limited use.
What do I think about the scalability of the solution?
We have not had any issues with the scalability of Zoom.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
Jaeger, Teams, and Grafana are the tools used in the company for remote monitoring.
We use a variety of operating systems, including Linux, Unix, and Windows.
We also use the network storage for office purposes and I personally use Google Drive, iPhone, and iCloud.
I don't work with the Enterprise edition; instead, I use the open edition.
How was the initial setup?
It doesn't require installation, we use a link, but sometimes we have to download from the browser. This process is straightforward.
What about the implementation team?
I was able to complete this process myself.
What other advice do I have?
I would recommend Zoom to anyone who is thinking about using it.
I would rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Director at Berlitz
Great for delivering online language lessons
Pros and Cons
- "The ability to record our online language lessons is great and helps our students"
- "Our licensing model prevents us from switching off the meeting recording functionality"
What is our primary use case?
We are a language business, we utilize Zoom to hold virtual meetings with clients and customers, in addition we deliver our online lessons through Zoom.
What is most valuable?
The features I find most valuable are its simplicity to use and we use the recording functionality within meetings. This helps students who may have missed a lesson for some reason, they can then pick up via the recorded session.
One other key feature for us is the centralized management of Zoom, our administration team finds this very useful.
What needs improvement?
When we host meetings, all of our meetings are recorded. Some clients request that we do not record the meetings and we have to adhere to that. Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration. In that scenario we have to utilize Google Meet for this type of client.
What do I think about the stability of the solution?
The Zoom software product is very stable.
What do I think about the scalability of the solution?
Approximately 70-75 users utilize Zoom within the organization, we can scale licenses up and down to suit our needs.
How was the initial setup?
I find the initial setup of Zoom very easy to follow and install.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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