Most of my organization uses Zoom. I'm in sales and everyone in this department uses it. Tech and sales use a combination of Zoom and Teams. Occasionally, we might use something like a Cisco WebEx when the customer requires it. For example, we deal with federal government clients and intelligence agencies, and they have strict requirements for communications security.
Public Sector Cloud Services Account Manager at a manufacturing company with 10,001+ employees
I'm pretty satisfied with the user interface
Pros and Cons
- "I've never had to use tech support for it. It just works."
- "My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room."
- "Zoom does seem to use a fair amount of resources on your system. If you have other apps open, the audio can get really choppy sometimes if you try to do something else, like send an email."
What is our primary use case?
What is most valuable?
I'm pretty satisfied with Zoom's user interface.
What needs improvement?
My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room. Also, Zoom could add the ability to have multiple users share screens.
For how long have I used the solution?
I've been using Zoom for at least two years.
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August 2026
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What do I think about the stability of the solution?
Zoom does seem to use a fair amount of resources on your system. If you have other apps open, the audio can get really choppy sometimes if you try to do something else, like send an email. I did not notice this until just recently, so I don't know if this is something Zoom changed or if my system needs to be updated.
How are customer service and support?
I've never had to use tech support for it. It just works.
Which solution did I use previously and why did I switch?
Before we started using Zoom, we were using WebEx. Quite honestly, I think the reason the company switched was purely political.
What other advice do I have?
I rate Zoom nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT bp at KDR Corp
Video collaboration thrives with accessible and feature-rich tool
Pros and Cons
- "There have been no stability issues or downtimes."
- "Zoom could improve its security. I heard they had a breach the last time."
What is our primary use case?
I use Zoom primarily for video conferencing. We have been using it as our main internal communication tool for our video conferencing needs.
What is most valuable?
Zoom is a popular solution and was one of the first to introduce video collaboration. It provides the usual benefits of collaboration. It is a tool that is specially tailored for video conferencing, offering most of the necessary features for this purpose. Additionally, Zoom is available for free for up to forty minutes.
What needs improvement?
Zoom could improve its security. I heard they had a breach the last time.
For how long have I used the solution?
I have been using Zoom for two years now.
What do I think about the stability of the solution?
There have been no stability issues or downtimes. Everything has been good.
How are customer service and support?
I never had any reason to contact Zoom's technical support.
How would you rate customer service and support?
Positive
How was the initial setup?
It was not difficult at all to configure Zoom initially or to start a conference.
What's my experience with pricing, setup cost, and licensing?
Zoom offers a free version for up to forty minutes.
What other advice do I have?
I would rate Zoom at nine out of ten, as nothing's perfect. I would rate the overall solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
August 2026
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914,109 professionals have used our research since 2012.
Lecturer in Computer Science at National College Of Business Administration & Economics
Easy-to-use platform with good scalability
Pros and Cons
- "The product's most valuable features are chat and video streaming."
- "There must be an option to ask permission from the host to record the Zoom meeting."
What is our primary use case?
I use Zoom for scheduling work meeting purposes.
What is most valuable?
The product's most valuable features are chat and video streaming.
What needs improvement?
There must be an option to ask permission from the host to record the Zoom meeting.
For how long have I used the solution?
We have been using Zoom for more than a year. We are using the latest version.
What do I think about the stability of the solution?
I rate Zoom's stability a nine out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten. Our organization has more than ten users, and we use Zoom at least once a week. I might plan to increase the usage depending on the business requirements.
Which solution did I use previously and why did I switch?
I have used Skype before. Later, I switched to Zoom, which is more convenient, easy to use, and set up. It has multiple options for chat. It also has more features overall compared to Skype.
How was the initial setup?
The initial setup is easy. I rate the process a nine out of ten. It takes ten minutes to complete. I implement the updates manually.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a seven out of ten. It is not affordable for small businesses.
Which other solutions did I evaluate?
I have evaluated Microsoft Teams. In comparison, Zoom is convenient to use.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SIG’s (Security & Authorizations, HCM, BI, Solution Manager, User Experience) at VNSG
Provides valuable feature for communication and has an easy setup process
Pros and Cons
- "Zoom's most valuable feature is communication."
- "There could be more integration options for Zoom."
What is most valuable?
Zoom's most valuable feature is communication.
What needs improvement?
There could be more integration options for Zoom.
For how long have I used the solution?
We have been using Zoom for five to six years.
What do I think about the stability of the solution?
I rate Zoom's stability an eight out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. I rate its process a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
It is an inexpensive product. I rate its pricing a two out of ten.
What other advice do I have?
It is a good product. I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager, IAM (Des317) at Inspira Enterprise
Has good scalability and an easy setup process
Pros and Cons
- "It is a stable product."
- "The platform's feature for screen sharing needs improvement."
What is our primary use case?
We use Zoom for meetings, conferencing, and presentation purposes. We use it for end-user management as well.
What is most valuable?
Zoom has all the essential features.
What needs improvement?
The platform's feature for screen sharing needs improvement. We should be able to pause it while checking emails or messages in a meeting room, similar to Webex.
For how long have I used the solution?
We have been using Zoom for a couple of years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
We have 4,000 to 5,000 Zoom users in our company. It works fine in terms of scalability. We have plans to increase the number of users.
Which solution did I use previously and why did I switch?
Different organizations use different collaboration tools. I use Zoom as it is easy to use, and my current organization uses it. I use Webex and Teams as well.
How was the initial setup?
The initial setup is easy. It requires five to ten minutes to complete. We need to download it on our system, register, and install it.
What about the implementation team?
We implemented the product in-house.
What other advice do I have?
I recommend Zoom to others and rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief ICT Officer at Barbados Public Workers Cooperative Credit Union Ltd
An easy-to-use solution that helps to create internal and external meetings
Pros and Cons
- "The solution is stable and user-friendly."
What is our primary use case?
We use the solution for internal and external meetings.
How has it helped my organization?
The tool helps to reduce the time in meeting people.
What is most valuable?
The solution is stable and user-friendly.
For how long have I used the solution?
I have been using the tool for three years.
What do I think about the stability of the solution?
I would rate the product a ten out of ten for stability.
What do I think about the scalability of the solution?
The solution is extremely scalable.
How was the initial setup?
The solution's setup is very easy.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good.
What other advice do I have?
I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Technical Specialist at Redington India Limited
Remote engagement solution that offers stability and scalability
Pros and Cons
- "Zoom is interoperable and user-friendly."
- "The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality."
What is most valuable?
Zoom is interoperable and user-friendly.
What needs improvement?
It would be great if Zoom could continue to enhance all of its features to keep up with other solutions on the market. The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality.
For how long have I used the solution?
We have used this solution for three years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution but I am not sure how many users it is possible to have on one call.
How are customer service and support?
The technical support for this solution is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
ESM Specialist at LetsCloudIT
Flexible meetings, overall good features and capabilities
Pros and Cons
- "I have been satisfied with the features and capability of Zoom."
- "Zoom could improve by increasing the time limitation in the free version."
What is our primary use case?
We use Zoom for chatting, meetings, and for collaboration. If we are a team and we want to have a quick meeting, Zoom can facilitate an audio-only meeting. We are using the free version of Zoom. We don't use it in the company, it is only used for personal meetings. You can do a lot with the solution, such as sharing files or doing presentations, similar to how it is done in Microsoft Teams.
I sometimes use Zoom if my customers do not use Microsoft Teams.
What is most valuable?
I have been satisfied with the features and capability of Zoom.
What needs improvement?
Zoom could improve by increasing the time limitation in the free version.
For how long have I used the solution?
I have been using Zoom for years.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
You can have as many people as you want in the Zoom meeting. It can be a one-on-one meeting between two people and if people want to join the meeting they can. The meeting participant can come to the meeting and ask if they can present, then they can go if they want. It is flexible and can scale.
How are customer service and support?
I have not used the technical support from Zoom.
Which solution did I use previously and why did I switch?
I have used other solutions, such as Microsoft Teams.
How was the initial setup?
The implementation of Zoom is simple. If I want to collaborate with someone, they have the free client version where you need to install it, but you can also connect via the web without having to install anything. You only need to give someone a link to a meeting and it takes them to the browser of their choice, and then they log in they will be connected to the meeting. It is very simple.
What's my experience with pricing, setup cost, and licensing?
The version I am using of Zoom is free.
The free version of Zoom limits you based on the time you spend in a meeting. For example, it may give you a meeting of 30 minutes and then, if you want to have another 30 minutes, you can set up another meeting to have an extension. However, from time to time, Zoom gives you free extensions. It could give you an hour or two hours for free to use it. There's a licensed version of Zoom, but I haven't ever used it before.
What other advice do I have?
I would recommend Zoom to others.
I rate Zoom a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a computer software company with 11-50 employees
Stable and good functionality
Pros and Cons
- "Overall Zoom functions well."
- "The updating feature of Zoom needs to be improved."
What is most valuable?
Overall Zoom functions well.
What needs improvement?
The updating feature of Zoom needs to be improved.
For how long have I used the solution?
I have been using Zoom for approximately two years.
How are customer service and support?
I have not needed to contact the support of Zoom.
Which solution did I use previously and why did I switch?
I have used TeamViewer and StarLeaf.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant - HCM at Oracle
Is stable and easy to install, and functions well
Pros and Cons
- "It functions well, and I have had no issues with attaching files to chats."
- "The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."
What is most valuable?
It functions well. I have had no issues with attaching files to chats.
What needs improvement?
The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time.
For how long have I used the solution?
I've been using Zoom for quite a while, both before the pandemic and post-pandemic, in a much more hands-on way.
It's a cloud solution.
What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
It's quite scalable.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Zoom functions pretty well, and I would rate it at nine on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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