Workspace ONE UEM Reviews

I have used VMware Workspace ONE to manage and support the applications and operating systems (including Windows) used by staff in environments with all different kinds of requirements.

The feature with the highest rating for me is its employee management. I can also praise how versatile it is in terms of operating systems. It has good support for multiple operating systems and can easily manage them all. Not just that, but it can also support any kind of tool that can be run on all these operating systems.

From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations.

Other areas of improvement are the synchronization functionality, as well as group management. I believe these areas could do with some polish. But beyond that, I wouldn't say anything else needs to be revamped.

I have been using VMware Workspace ONE for almost three years now.

It's a stable product, but regarding their capability in terms of pushing out patches and all that, they do seem to hit a ceiling sometimes. They need to increase their capability a little more in this area.

For example, it lags sometimes when sharing content, pushing updates, and so on. These areas have been a bit inconsistent when we had the initial setup and it's improved slightly since then, but it's not quite there yet.

I have found that it's always been scalable enough for our purposes.

The customer service is very good. They have supported everything from their out-of-the-box solution and even more than that. They extended their support to other regions when we started using them. And for some of the areas that they already serve, they came out on-site to help support us.

It's pretty straightforward. For the initial setup, it took around four days because we had requirements that prevented us from using it immediately as an out-of-the-box solution. That is, our setup had to adhere to certain scenarios which took some time to configure properly. To deploy the entire customized solution, I'd say it took around two to three weeks in total.

We implemented a customized solution that was based around specific scenarios and we were able to get their support team out on-site to help us.

If you have a host of custom requirements (including licensing), make sure to set aside enough time for the initial setup because it can take up to a few weeks depending on how complex your environment is. 

I can surely recommend VMware Workspace ONE to others.

I would rate VMware Workspace ONE a nine out of ten.

We mainly use VMware Workspace ONE for managing Macs and iOS devices. 

Although it's supposed to be compatible with Chromebooks and Windows, we find that it's quite limited. I think it doesn't work properly with Chromebooks because you need a Google license to manage them. For this reason, we didn't end up using AirWatch with Chromebooks.

The overall accuracy could also be improved. It's not accurate enough when it comes to sending items to end-users.

I have been using VMware Workspace ONE for three years.

VMware Workspace ONE has been stable so far. 

My main concern with the support is that they don't have a team. You always get a freelancer — often there are difficulties relating to language barriers. Sometimes they are experts, sometimes they are not.

I didn't do the initial setup by myself. I had to hire a consultant and some other specialists to do it for me.

VMware Workspace ONE is not cheap; it's quite expensive. However, in the end, they gave us a reasonable price.

If you have Mac or SNIS devices, it works fine and the price will be reasonable. If you have a lot of money to invest, there are better options out there.

Overall, on a scale from one to ten, I would give VMware Workspace ONE a rating of eight.

There should be more powerful features available for Mac, like what GEMS has already introduced — especially in regards to the level of system updates, and software updates. It should be easier to manage things, especially for Mac. If they improved this, I would give them a higher rating.

Cloud-based VMware Workspace ONE is very good. It is easy to deploy and manage. Maintenance is also quite simple. 

Pricing is the only challenge right now. The licensing fee should be simplified a little bit. They have kept too many products as add-ons. These need to be bundled with the low-cost, standard version. This will help customers in adopting this technology at a faster pace.

We have been dealing with VMware Workspace ONE for almost four years. 

A customer faced one global downtime in India. Apart from that, I have not seen any downtime. It's pretty stable.

Scalability is absolutely fine. We have experience with scaling 5,000 users so far.

In terms of technical support, we are almost L1, L2, and L3 because VMware offloads the complete professional or PSO service to us. We deployed a complete VMware PSO for a system in India. We don't generally see many challenges. There are a few challenges for which we take help from the support team, and we find them very good.

The initial setup is pretty straightforward, especially the cloud setup is very simplified.

Deployment duration depends on the customer success criteria or the scope of work. We have handled 3,000 and 5,000 users deployments. It took one and a half months to role out 1,500 users. Our largest scope was around 5,000 users, which took almost two months to complete.

It depends on the number of users because you need Windows 10 management, mobile management, and everything you want to see. If it is a greenfield deployment, then it's very straightforward. If it is not a straightforward greenfield deployment, integration also takes some time. Everything is a working field where we need to manage the timeline, production, clean window, and communication with customers and users, which takes some time. 

There is a separate cost for technical support and extra premium features. The pricing should be simplified.

We are the first master service in India. We are a service partner, and we are deploying this solution for our customers. A few deployments are on-premises, and a few are on the cloud. Cloud deployment is simple, but from the security point of view, few banks want to deploy it on-premises.

I absolutely recommend VMware Workspace ONE. It's a very good product. They should keep improving the pricing and innovation of the product. Otherwise, the customer will not be convinced about the cost. That's the only problem. India is very cost-sensitive. Everyone wants everything free in India, which is a big problem.

I would rate VMware Workspace ONE a ten out of ten. 

We mainly use the solution for deployed iPhones and tablets. I'm a telecom and mobile device support analyst. 

Once you get to know the solution it's quite simple to use. It's really a matter of pushing profiles. Ease of use is a good aspect. 

The main negative issue is the cost of licensing. In terms of additional features, it's hard to say because I know there are other options out there, add-ons and other things that are within workspace and available,but I haven't had time to investigate. We're not going to be supported after next year.

I've been using this solution for three years. 

That area is all connected with the upgrades. We've had some issues and we've had to have a contractor come in to help us scale up. 

We're in contact with customer support all the time and they are pretty good on the phone, Because they have a 24-hour support desk, we always get somebody in India and sometimes there's a bit of a language barrier but on the whole, they're good. 

I don't deal with the licensing myself but we've got 1,500 devices so you can get an idea of what the cost is going to be. We have 500 users in the company. 

I would rate this solution an eight out of 10. 

All the use cases are related to Salesforce and people who are working outside the office. Sometimes, they register their PCs inside the office in Workspace ONE to manage them and push some software or install it remotely and some kind of things.

It's easier to install new software remotely using Workspace ONE because you don't need to stay in the office or maybe connected to a certain server in order to install that software. So it's easier to manage PCs, laptops, phones, and desktops.

Workspace ONE has something like an orchestrator model that allows me to configure a set of steps to onboard new PCs, laptops, or tablets. So, it makes my work easy.

One thing VMware needs to improve is compatibility with different operating systems. Sometimes, customers have old operating systems that are outside the compatibility metrics of Workspace ONE UEM. So sometimes it's difficult to request customers to upgrade those old PCs, and that's a problem for me.

I have been using this solution for three years. We have different versions, but currently it's 20.1. It is the latest version because we use the cloud version.

I would rate the stability a nine out of ten.

I would rate the scalability a ten out of ten.

I have deployed different kinds of architectures. Some are easier, and some are complex, but I have deployed Workspace ONE many times.

I have deployed Workspace ONE, UEM, and Workspace ONE Access.

The return on investment is big because the administrators of those PCs do much less work to manage those pieces. So, it works.

I would advise just being clear about your use case and what issue you want to solve in your business. Try the drive test of Workspace ONE in VMware. It can give you some insights about this solution.

Overall, I would rate the solution a nine out of ten. 

We used it for the backup and restore. If you have some sort of data that you've lost, you can restore from a previous snapshot.

It was an excellent product. It was very good for recovering lost files and folders for customers.

It was easy to use. I don't really remember it very well. I used it for a short time frame, but it was fairly easy to use. It was fairly streamlined and worked well to some extent for backup.

There could be ease of integration within the environment. I didn't have any issues when using it, but the integration part was a bit difficult for the other team. 

I used it in my previous position for about a year and a half. I believe it was the latest version.

I'd rate it an eight out of ten in terms of stability.

It's scalable. There were probably over a thousand machines.

I have not used their support.

We didn't use any other solution.

I didn't set it up. It was set up by a different team for the customer. I was only responsible for managing the backup and recovering the files. Its implementation took about six months period. 

In terms of maintenance, it was just myself. There wasn't much maintenance to do apart from getting the latest version and ensuring it was applied to all machines. 

It was definitely worth the money. It was an excellent product.

There was a commercial team that dealt with that. My guess is that its licensing was yearly. There was probably no fee in addition to the standard licensing fee.

I'd recommend it. I'd rate it an eight out of ten.

In the main, our primary use case is for controlling mobile devices and deployment of mobile device applications inside the company. We are consultants and implementers and I'm the presales project manager. 

The most valuable feature for us is the contained browser of the product.

There could be improvements to Workspace ONE in terms of the pricing and some security aspects such as data loss prevention. It could be more competitive relative to other solutions on the market. For example, Microsoft EMS is very tightly integrated with Office 365 and that's a big advantage. 

The solution is stable. 

We haven't had any issues in terms of scalability. 

The initial setup is straightforward although the configuration guide is a little outdated.

I rate this solution eight out of 10. 

We are using VMware Workspace ONE for Mobility management.

The solution's single plane of glass approach is beneficial. The endpoint management is very good and specific. One of their competitors is Intune, and you have leaks from other services within the Microsoft ecosystem.

I have been using VMware Workspace ONE for approximately three months.

The scalability is good.

VMware Workspace ONE is scalable.

The support was good.

I have used Microsoft Intune.

We had no problems setting up the solution.

VMware Workspace ONE is expensive.

Based on our environment, VMware Workspace ONE was easy enough to use in some cases. In other cases, there were some challenges.

I rate VMware Workspace ONE a six out of ten.