Workspace ONE UEM Reviews

The primary use case was to containerize data and allow us to deploy applications securely. That was the use case that was predicated on and funded as a security initiative.

We had no MDM in place before, and we had one after the fact. When we had a departing employee, we were able to close off their access immediately.

Basically, the data containerization and the ability to publish and consistently push apps is the most valuable aspect of the product.

It has good stability.

The product can scale. 

There was nothing that the product couldn't do except force upgrades of iOS on iPhones.

The management interface needs to be better.

We'd like more useful support.

The scripting language is all very unique to the product as opposed to using any kind of industry-standard methods. That might be frustrating for some teams. 

The initial setup can be complex.

I've worked with the solution for three years. 

The solution seems to be stable. 

This product scales well. 

At the high water mark, we had 3,200 users. We're down to about 2,100 now.

We do not have plans to expand the solution for a few reasons. Number one is cost. Number two is the management interface is poor. Number three is the absence of support from the vendor. Number four would be how hard it is to support Gene Pool. Finding people with expertise with the product are few and far between.

Support is absolutely horrible. 

If I was not escalating through the account team that I've got, I would have practically no support on it whatsoever. In terms of quality, it's an absolute one out of ten.

Initially, the setup itself is quite complex. We had bought what VMware called a starter kit, which came with some professional services to get us up and running with the product. I'd rate it a four out of five in terms of ease of deployment as we did have those professional services to help us.

Unfortunately, the implementation, I would have to call a fail. We had several existing devices, and installing the product properly involved wiping the phone and installing and then restoring the user's information. And we had a very large resistance to that approach from our client community. We ended up installing more of a BYOD model, which limited the value of the platform to our organization.

We had the help of VMware professional services. 

While they were helpful, we were not prepared for the amount of change it would be inflicting on our user base, and as a result, it was not as successful as we would've liked.

The ROI was predicated on a more secure environment. That was achieved.

It's a subscription from VMware. We have a hybrid setup with a physical gateway on site, however, beyond that, it's subscription-based.

We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model.

I was not here when the initial purchase was made, so I don't have that comparative analysis from three years ago. It does not strike me as particularly expensive, however, given that Intune is now included with my E3 subscription, it's on the expensive side now.

Typically, the solution comes as part of a package deal. 

We are end-users. 

I'd warn future users not to underestimate the impact on an existing environment.

I'd rate the solution three out of ten. It's hard to use in the absence of support. It does what it needs to do. However, I don't like it.

We deploy AirWatch on the mobile devices of our employees. 

It has improved the way our organization functions. It provides security. If you're giving phones to your employees, you want the platform to be secure. If an employee loses his or her phone or someone steals it, the data on the phone itself is secured because you can just centrally disable everything. So, you only lose the device but not the data. If you lose your phone and there is no AirWatch in it, you need to find other creative ways to disable or get your phone back.

It allows companies to apply rules related to company policy. You can use your phone like a normal device with the exception that it is being monitored by the company, which I don't mind because I use the phone exclusively for work.

You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed.

Its performance is quite good on Apple phones or even mid-range phones. If you install an AirWatch on a phone that is not too powerful, you will have performance issues. That's because the phone is not too powerful, and there is not enough memory, etc. They could do a lighter version for a less powerful phone. It would also be useful for very small companies that don't want to spend money on expensive phones. Having said that, I don't think that is their target market. If their target market is enterprise, all enterprises perhaps have an agreement with Google or Apple, and they would get a phone that has already been tested, and they know that AirWatch will work on that phone.

I have been using this solution for three months.

It is stable. There are no issues or bugs at this moment. In the earlier versions, there were some bugs, but they have fixed those. My experience is only with iOS, and it seems stable. I have got an Apple device. iOS is a quite stable platform, and they have tuned it to work really well with iOS and even Android. 

My company is quite big, and it seems good for big companies. It is for the enterprise environment. You won't use AirWatch for one or two individuals. You use it when you have a quite sizable mass of employees. In our company, it is being used by sales professionals, VPs, and C-levels.

I have not used their technical support. After you do the installation, usually you shouldn't have any problem unless there is a hardware issue with the phone itself. If there is any problem with AirWatch, they should be able to fix it from there because everything is centrally managed.

When I joined the company, they gave me the phone and asked me to install AirWatch, so that was it.

It is quite straightforward for technical and non-technical people. You just press next and read what you're doing, and that's it. It is nothing too complex.

It is quite expensive, but I think large companies have agreements with these organizations that provide remote monitoring for phones, and they get massive discounts. The public price does not reflect what they pay. You won't get the same pricing if you're buying for 10 employees versus 1,000 employees. On the public price, you get perhaps a 10% discount, but if you're buying 1,000, the discount could be really massive, especially if you signed a contract for a number of years.

I would rate AirWatch a nine out of ten. It is quite good, and I have a good experience with it. The phone has never failed, so it is working well.

All the features, including Web, Android, and iOS Management, are valuable. Workspace ONE Intelligence is also a valuable tool. The streamlining of device management tasks is incorporated into the tool. We do not have to do much. The product has fully automated features that help people do tasks easily. It has been improving remote workforce support for eight years. It provides access to all our systems at any time from any place. It also provides seamless integration with third-party tools and single sign-on.

The technical support could be improved.

I have been using the solution for 13 years.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I recommend the solution for small and big organizations.

We do not use support much since we are experienced. Product-related issues occur due to new functions. It is sometimes difficult for the first-level support to understand the full context of the problem.

Positive

We did not face any challenges while implementing the solution. We manage very big customers to very small customers. They are doing well. The tool is easy to deploy and easy to use. It is transparent to the end user.

The solution’s pricing is favorable.

I have used solutions from Microsoft, SAP, and MobileIron.

Overall, I rate the product a ten out of ten.

We use the solution with Horizon to set up VRA for new solutions.

When we publish the applications, getting the credentials to log in and keep the application up or running is easy.

The database gets corrupted when used in the cluster. Sometimes it works, sometimes it doesn't.

I have been using VMware Identity Manager since 2015-16.

The product is unstable.

You can use it anywhere. It's for everyone and every business.

I rate the solution’s scalability a five out of ten.

The initial setup is difficult and takes 30 minutes to complete. Depending on the customer, the deployment and configuration could take hours to weeks.

I rate the initial setup a four out of ten, where one is difficult and ten is easy.

Overall, I rate the solution a seven or eight out of ten.

I use VMware Identity Manager to make it easy for clients to access apps with one login.

VMware Identity Manager has saved IT time by eliminating the need for daily station visits and manual installations. Now, we deliver a virtual desktop environment to user groups, providing all the necessary tools for browser-based work or tasks on desktops, streamlining their workflow.

The most valuable features in VMware Identity Manager for me are the control groups and rules. They help ensure compliance by managing access lists, determining who can access specific locations, and assigning priority to different aspects of the tool.

In terms of improvement, I would like better integration for deploying programs with binary files. As for future releases, I hope to see features like seamless migrations with collaboration tools to simplify tasks, especially for devices like IP phones and Cisco Call Manager.

I have been using VMware Identity Manager for a year.

We have not had any stability issues with VMware Identity Manager. I would rate the stability as an eight out of ten.

I would rate the scalability of the solution as a seven out of ten. We have over 1,000 end users of VMware Identity Manager at our company.

I would rate VMware's technical support a solid ten out of ten. They are highly responsive, precise, and provide specific assistance.

Positive

We switched to VMware Identity Manager from Citrix Workspace mostly because of the price difference.

The initial setup was straightforward. The deployment takes about a day.

I would rate the costliness of the solution as an eight out of ten. The licensing costs for the solution vary based on user count, so there is no fixed value. It depends on factors like the number of users and specific needs.

Overall, I would rate VMware Identity Manager as an eight out of ten.

I use the solution to manage the shared devices in the organization.

All the features of the solution are very useful. The solution has a lot of capabilities, and it is easy to manage and customize.

The solution should improve its support. When we had some issues, the support did not respond quickly, and they did not provide a solution.

I have been using the solution for the past one year.

When VMware upgraded the solution, we faced some problems with bugs. I rate the stability an eight out of ten.

The scalability of the solution is fine. About 2000 employees in our organization used the solution. I rate the scalability a ten out of ten.

The initial setup is straightforward once you get used to it.

To start using the solution and access their profile and applications, the users must enter their email addresses and passwords in the laptops they receive. 

We need around twelve employees to implement the solution from scratch.

We paid a yearly license fee for the solution. Our organization has stopped using the solution because it was expensive.

We took two months to understand and manage the tool properly. It is a cloud-based solution. Our client might have used a third-party consultant to deploy the solution. I came to the team after the implementation was done. We do not use the solution anymore. We migrated from VMware Workspace ONE to Microsoft Intune because of the price.

The solution is really good for a large company. It provides different use cases for the devices. Overall, I rate the solution a ten out of ten.

The solution is good for controlling mobile devices centrally. When you have a distributed network, it's able to easily manage and centralize.

It's provided us with a lot of benefits. We can control the app and wipe any data remotely in case of loss or theft. 

We can also apply patches to ensure the latest versions are available.

The solution allows us to control everything centrally. 

It's meeting our requirements right now. It's aligned with our internet policy as well as our security policy. 

It's stable and reliable. 

The solution can scale. 

The setup is pretty straightforward. 

Sometimes, we have challenges with remote patching and remote version upgrades. We'd like the product to improve these capabilities to make patch management especially a bit more straightforward. 

We do not need any extra features. 

Technical support could be better. 

I've been using the solution for five years.

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.

The solution is scalable and easy to expand. 

We have 100 users on it right now. 

Technical support is okay, however, it needs a bit of improvement. 

Positive

We did not use a different solution previously. 

The initial setup was very easy. 

We did a standard deployment process only. There are no customizations that we made. 

There is no maintenance required. 

We handled the solution's deployment in-house, as well as with help from the vendor. 

I can't speak to the exact pricing and licensing. It's pretty reasonable in terms of the cost. 

I am using the latest version of the solution. 

While it depends on the business needs and the policy requirements, I'd recommend the solution. 

I'd rate the solution nine out of ten. 

I use Workspace ONE for my work with Homeland Security, but we're getting rid of it. VMware is the current mobile user platform for Homeland Security, specifically weapons of mass destruction. I've been consulting with them for the last four years, and I moved over to weapons of mass destruction four months ago. 

They're switching from VMware to Intune, and I was concerned with the due diligence. They've made a decision. and I'm helping them make that transition so that they can properly integrate the state and local devices for detecting chemical, biological, and nuclear attacks.

I just know some people at VMware at the senior level, and I talk to them when necessary. Homeland Security wasn't using the product how they should and they didn't reach out to VMware to identify the holes in the processes or inadequacies of the application that could've been addressed. 

The people in the weapons of mass destruction division didn't have the technical competencies to understand the software solutions, so they brought in a consulting company called Mobile Mentor, which is an Intune reseller. I told them that wasn't a reason to switch. 

VMware Workspace ONE is like any other product. You need to work with the vendor's software engineers to get the features you need to support your infrastructure. They can provide the technical modifications to the software you need to support your environment. 

For example, the Department of Defense has a peculiar IT infrastructure in terms of how they use SonicWall for mobile devices. If someone's using an Apple iPhone or an Android device, how do you partition it to support the mission? Public sector workers need to use a government cell because of the sensitive business they conduct on those devices. Mobile devices also include laptops and cell phones, creating more complexity. 

The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product. 

I rate VMware Workspace ONE eight out of 10.