Workspace ONE UEM Reviews

The solution is good for controlling mobile devices centrally. When you have a distributed network, it's able to easily manage and centralize.

It's provided us with a lot of benefits. We can control the app and wipe any data remotely in case of loss or theft. 

We can also apply patches to ensure the latest versions are available.

The solution allows us to control everything centrally. 

It's meeting our requirements right now. It's aligned with our internet policy as well as our security policy. 

It's stable and reliable. 

The solution can scale. 

The setup is pretty straightforward. 

Sometimes, we have challenges with remote patching and remote version upgrades. We'd like the product to improve these capabilities to make patch management especially a bit more straightforward. 

We do not need any extra features. 

Technical support could be better. 

I've been using the solution for five years.

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.

The solution is scalable and easy to expand. 

We have 100 users on it right now. 

Technical support is okay, however, it needs a bit of improvement. 

Positive

We did not use a different solution previously. 

The initial setup was very easy. 

We did a standard deployment process only. There are no customizations that we made. 

There is no maintenance required. 

We handled the solution's deployment in-house, as well as with help from the vendor. 

I can't speak to the exact pricing and licensing. It's pretty reasonable in terms of the cost. 

I am using the latest version of the solution. 

While it depends on the business needs and the policy requirements, I'd recommend the solution. 

I'd rate the solution nine out of ten. 

I use Workspace ONE for my work with Homeland Security, but we're getting rid of it. VMware is the current mobile user platform for Homeland Security, specifically weapons of mass destruction. I've been consulting with them for the last four years, and I moved over to weapons of mass destruction four months ago. 

They're switching from VMware to Intune, and I was concerned with the due diligence. They've made a decision. and I'm helping them make that transition so that they can properly integrate the state and local devices for detecting chemical, biological, and nuclear attacks.

I just know some people at VMware at the senior level, and I talk to them when necessary. Homeland Security wasn't using the product how they should and they didn't reach out to VMware to identify the holes in the processes or inadequacies of the application that could've been addressed. 

The people in the weapons of mass destruction division didn't have the technical competencies to understand the software solutions, so they brought in a consulting company called Mobile Mentor, which is an Intune reseller. I told them that wasn't a reason to switch. 

VMware Workspace ONE is like any other product. You need to work with the vendor's software engineers to get the features you need to support your infrastructure. They can provide the technical modifications to the software you need to support your environment. 

For example, the Department of Defense has a peculiar IT infrastructure in terms of how they use SonicWall for mobile devices. If someone's using an Apple iPhone or an Android device, how do you partition it to support the mission? Public sector workers need to use a government cell because of the sensitive business they conduct on those devices. Mobile devices also include laptops and cell phones, creating more complexity. 

The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product. 

I rate VMware Workspace ONE eight out of 10. 

Our primary use case is to control the email services for mobile devices and we are controlling that just to avoid leakage of the information for those devices.

The most valuable features are the ones that control the leaking.

The application itself individuals are getting annoyed with it. They are looking to integrate with ABB applications regardless of whether it is Android or iOS based. We are wanting to shift from this application because of the integration issues we are facing.

I have been working with VMware Workspace ONE for the past three years.

We currently have around one thousand end users.

I have spoken with technical support many times. I would rate them an eight on a scale of one to ten.

The initial setup is moderately complex. On a scale of one to five, I would rate that a five. The deployment time takes about seven months.

The pricing currently is higher than the competition.

It is based on the requirements. If he has Intune and has the Microsoft license already in place, it is based on those requirements, and based on the circumstances. But ultimately it is a good choice, I would not say it is a bad choice. I would rate VMware Workspace ONE an eight on a scale of one to ten.

We deploy this solution for enterprise-size organizations. We are VMware partners and resellers. I am the CEO of a system integration company.

Valuable features of this solution are the device management and the good integration with third parties. The product has improved steadily over the years. 

I'd like to see a more Microsoft-oriented product with a modern enterprise mobility management platform fully integrated with a Windows ecosystem and the capability to natively integrate with SCCM for a common management for a hybrid workspace. The solution lacks a specific environment such as Windows. I would also like to see a more specific customization for each single platform, such as macOS, Apple devices, and the like. It would make the product more competitive. 

I've been using this solution for over five years. 

The solution is stable. 

The solution is scalable. 

The technical support is usually quite good once you escalate past the first level. 

The initial setup is an easy process. It's more complex than if it were a cloud solution but comparing the platform with some other on-premise solutions it's quite easy. 

Licensing costs are similar to other products and I believe the cost is reasonable. 

The solution is good, particularly the latest version. I would recommend moving to the Cloud version, because I believe there is a VMware offset version of the product. 

I rate this solution eight out of 10. 

I'm using the solution to manage all cabinets in our company. It's essential for our business. 

We chose this solution as it's more in line with the business solution security of devices in our company. We moved devices to this solution to experiment with it to see if it's the best possible solution in terms of security. So far, it's been good. 

It's a more secure solution to manage all tablets or mobile devices. It helps us stay organized and integrates well with mobile devices and tablets. 

It's stable and reliable.

The solution can scale.

We'd like the customization to be better.

It would be ideal if the interface was better to make it easier to manage all devices. 

We'd always like more features and functionality in the future as the solution continues to progress. 

I've used the solution for one year. 

The solution was stable. There were no bugs or glitches and it didn't crash or freeze. We find it to be reliable. 

We started by managing 200 tablets. We'll be expanding usage in the coming months. We'll likely reach a maximum of 400 tablets.

We have 150 people on the solution currently.

I get support from a third party, not directly from the product. The support I get is in my country, in Egypt, and that's better as it's local. 

I used Microsoft Intune previously, and it was difficult for me. I switched as this solution was simpler. 

The initial setup was not complicated. There may be a bit of difficulty in connecting all the components together. However, I have a year of experience, so, for me, it wasn't hard. It gets easier with time. Likely in five more years, it will be even simpler to deploy. I had some additional documentation as well that helped. 

The deployment itself took about one month. That is a typical timeframe.

Our strategy was to mainly manage all tablets and mobile devices from a single platform. Our main strategy was to connect all devices and be able to track them in case they were stolen or they were losing data. With this solution, we are able to set up and manage everything centrally.

We handled the initial setup in-house. There was no outside assistance.

We have a three-year contract that we pay on a yearly basis. The pricing is on the website. For big users, it's around $500.

We looked at a variety of different products, including some from Microsoft.

I'm a customer and reseller.

I'd rate the solution seven out of ten.

We are resellers of this solution. The general use case for VMware Workspace ONE is when we need a virtual desktop.

VMware Workspace ONE gives our clients more management capacity. It makes administration control more secure, saving them time and money.

The most valuable feature of VMware Workspace ONE is that it can support most end users' enterprise applications.

VMware Workspace ONE is a stable solution.

This solution is scalable.

VMware's technical support is good. It can be difficult to reach the right person, but once you do, they are good. They are a bit slow but effective.

The initial setup is a bit complex. Deployment of VMware Workspace ONE takes about a week.

VMware Workspace requires approximately one to one and a half people to deploy and maintain the solution. These individuals are usually in a server admin or network admin role.

Our clients have commented that while it costs more for the year because of the need to add storage and servers, year two they see a decrease. They are seeing a savings of approximately 35% with the reduced need to buy new laptops and desktops. 

Our customers are concerned about the costs. The solution is higher than they want it to be. There are additional fees beyond the licensing fees. You need to have additional resources, like servers and more storage. This can become very expensive.

If you are considering VMware Workspace ONE, be sure to plan for the extra storage and server costs. 

I would rate this solution a 7 out of 10.

VMware Workspace ONE is used mainly for mobile device management.

What I found most valuable in VMware Workspace ONE is that it's user-friendly. It has a good interface for users to get access to applications and files. It's also a good source of feedback between IT and users.

A room for improvement for this product is its integration with Microsoft. It could be better, though most of it is there. There are some dependencies with Microsoft that aren't 100% yet, for example: compliance synchronization. It's something VMware is probably working on, but that's what's missing currently.

I've been working with VMware Workspace ONE for six years.

VMware Workspace ONE is a stable solution.

VMware Workspace ONE is scalable. When they're in the cloud, scaling will be handled by VMware, but for on-premises environments, it's easy to scale up if you need more resources for servers.

VMware technical support is good. It depends on what trouble we get, but if there's a known fix, they're able to fix it fast. If there's a fix that needs to be created, they will focus on it and prioritize it.

The initial setup for this solution is straightforward, especially because I've done this for six years. If you know what you're doing, setting it up is easy.

This solution was implemented in-house. I could probably have done everything, but I don't have time to do everything myself, so we work as a team and share tasks between us. We don't need VMware tech support for the deployment, not unless we find some bugs.

VMware Workspace ONE has a yearly license. You pay upfront for one year. You have to buy licenses for one year at a time.

I evaluated Microsoft Enterprise Mobility.

I work as a consultant, so I'm working with VMware Workspace ONE for my customers. I work with several different versions of this solution, but mostly with the latest version, and it will also depend on the requirement. Deployment is both on-premises and on cloud.

Completing the deployment for a cloud configuration of VMware Workspace ONE depends on how much you want to do, but a good, basic configuration could take three to five days.

We work with different customers, so this solution scales from a few hundred to several thousand users. I'm working mainly with iOS, Android, and macOS. They also have colleagues that handle the Windows desktop configurations.

The number of people needed for a VMware Workspace ONE deployment varies. I can't do everything alone, but if you are running it on-premises, the company should have resources, including handling vacations and sickness. There should be available resources for its deployment.

I'm giving VMware Workspace ONE a score of eight out of ten.

One of our customers used it for centralizing and managing the identity and access of a SaaS-based solution. They used Workspace ONE to provide identity-based services and authentication, such as MFA. It integrates with Microsoft Office, Google Cloud, and things of that nature.

It is deployed in the cloud with a tie-in. It synchronizes to on-prem.

It has really easy and quick onboarding. Its transition and migration capabilities have been very helpful as we transition applications to the cloud. It was a central piece for enabling that to happen very quickly.

Clear and concise documentation is most valuable. That's a feature for me. 

Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly.

Support is probably the main challenge that we have. Their support was not very good. We had to tell them what we told them four or five times.

This product makes use of SAML across the board, which has seven known security flaws. It would be good if the company created a way to protect against SAML flaws. One way would be to integrate a firewall server or an endpoint out in the cloud with which you could establish trust. If you knew nothing about SAML and you did some Google searches about what SAML is, what are the flaws, and what are the known vulnerabilities, eventually, you'll find that there are seven flaws. There are two methods that you can use to solve those seven problems. They essentially involve putting a firewall or putting rules, such as access controls, so that anybody in the world can't just come in, authenticate, and either be a good guy or be someone trying to knock on my door and get into my house. If I could eliminate that, it would be awesome.

I used it about 30 days ago. It was a three-month project.

We didn't run into any bugs. In terms of performance, we didn't really test it for performance. We were not at all looking at performance metrics.

It seems like it would scale, but I can't really be sure because we did not test the scalability.

Our client has probably 2,000 people with all types of job roles. They are admins, engineers, and then there are regular users with no special privileges.

Their support needs to be improved. I don't know if this is a new area that the support people are learning, but the people supporting the product, or at least the people giving us the response back from support, were not very good. We had to tell them what we told them four or five times.

I didn't use any other solution previously.

There were five people involved. We had everyone from network architects to myself, an enterprise architect, and then we had representatives from each application. Everyone had their own little part to do, but the deployment was pretty straightforward and simple. It was so simple that we didn't believe some of the documentation. All you need to do is B and then C. It took having a little bit of faith and just walking through the instructions, and then, of course, we had to blow everything away and start again to try to repeat the deployment process so that we knew that all the steps were valid and accurate in multiple use cases, and they were.

It took us two and a half to three days to stand up the product. From there, onboarding applications went from two weeks to two days.

It requires ongoing maintenance. It's like running a cruise ship. You need to constantly monitor and maintain the product. We do that on behalf of our client.

It's definitely a bit on the expensive side. It is more for smaller organizations and not large, massive enterprises.

I am not sure about any additional costs. As far as we could tell, the billing was what the billing was.

Workspace ONE is one component of the solution. It is not the solution in itself. Workspace ONE is the front door and the locking mechanisms of all the doors, but you only need that if you're going to build a house.

I would rate it an eight out of 10.