Workspace ONE UEM Reviews

Our primary use case is to control the email services for mobile devices and we are controlling that just to avoid leakage of the information for those devices.

The most valuable features are the ones that control the leaking.

The application itself individuals are getting annoyed with it. They are looking to integrate with ABB applications regardless of whether it is Android or iOS based. We are wanting to shift from this application because of the integration issues we are facing.

I have been working with VMware Workspace ONE for the past three years.

We currently have around one thousand end users.

I have spoken with technical support many times. I would rate them an eight on a scale of one to ten.

The initial setup is moderately complex. On a scale of one to five, I would rate that a five. The deployment time takes about seven months.

The pricing currently is higher than the competition.

It is based on the requirements. If he has Intune and has the Microsoft license already in place, it is based on those requirements, and based on the circumstances. But ultimately it is a good choice, I would not say it is a bad choice. I would rate VMware Workspace ONE an eight on a scale of one to ten.

A user can leverage the solution if they basically want to integrate the system with two-factor authentication or multifactor authentication to access desktops and sessions. 

Users also leverage the access portal from a remote host and gain access to the system.

The authentication integration is great. It can be combined with basically different kinds of authentication mechanisms and provide a single sign-on. That's a typical use case that I see as a solution provider.

The solution is stable. 

My understanding is it is not too hard to set up. 

The solution can scale. 

There are a lot of difficulties whenever people have a lot of configurations in it, basically related to security certificate configurations and integration with VMware Horizon. I see technical people are sometimes struggling to do this. I don't know whether it is some knowledge gap or whether it is the difficulty of the product. However, there have been some cases where we've had issues, and the knowledge is not ubiquitous. You cannot find it easily. Not many engineers have the right training or knowledge to deal with it correctly.

Technical support could be better.

It would be great if it had some sort of password wallet integrated within it.

I've been familiar with the solution for two or three years. I was a customer, and now I am a presales manager working as a reseller. 

We've seen no issues with stability or reliability. It doesn't crash or freeze. It is reliable. 

While I have never tried to scale the solution, and we don't have many requirements for that functionality, my understanding it can scale. 

Technical support could be better. Sometimes, when we raise a ticket, it takes time for the engineers to assist.

Neutral

I haven't actually been part of a live deployment. That said, it's my understanding that it is not that difficult. New users should be aware that integrating it with multiple other things will take time. 

You only need one expert to handle the deployment since it's a one-time task. However, they need to be knowledgable to handle the process. In our case, we have two or three people who can handle deployment tasks.

We are a reseller and a partner. 

We are using an older version in a deployment right now. 

I'd rate the solution seven out of ten.

If you have a use case and if you have VMware products already, it'll come along with some of the licenses, so you do not have to pay additional fees. That is one advantage. It'll also be easy to integrate with VMware Horizon, Horizon Stack Workspace, VMware Workspace One, and other related products.

VMware Workspace ONE can be deployed in the cloud and on-premise.

The main use case for VMware Workspace ONE is for customers who are looking for a single tool for all their device management needs and have had limitations with respect to Mac specifically and virtual reality devices with other solutions such as Intune. They can move to VMware Workspace ONE, where they can have all kinds of support.

The most valuable feature of VMware Workspace ONE is the support for multiple devices. Not only iOS, and Android, but all kinds of platforms, including VR device management. Additionally, it has a tunneling feature, which no other solution provides. Other solutions have to integrate with other tools to have this functionality, whereas VMware Workspace ONE has its own application gateway tunnel.

VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool.

I have been using VMware Workspace ONE for approximately eight years.

VMware Workspace ONE is stable.

The scalability of VMware Workspace ONE is good.

The support of VMware Workspace ONE is good. When we opened a ticket we had a quick response.

The deployment of VMware Workspace ONE is easy. The time it takes for the deployment depends on the environment totally. If it is only a small environment, with no integration, with the cloud instance, and no set of a separate instance or sub-component is required, it can be set up in approximately a week.

In the use case scenarios, for example, where there is an on-premise instance where there are unified access gateway components required, then it takes a little longer because the firewall ports and setting up the infrastructure will take some time.

The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses.

I suggest to others if they have multiple device platforms, especially in Apple and the VR device area. VMware Workspace ONE is the best tool where they can receive not only the VR and Mac support but in order to manage the Microsoft Windows devices as well, they will have good functionality. 

I rate VMware Workspace ONE an eight out of ten.

We deploy this solution for enterprise-size organizations. We are VMware partners and resellers. I am the CEO of a system integration company.

Valuable features of this solution are the device management and the good integration with third parties. The product has improved steadily over the years. 

I'd like to see a more Microsoft-oriented product with a modern enterprise mobility management platform fully integrated with a Windows ecosystem and the capability to natively integrate with SCCM for a common management for a hybrid workspace. The solution lacks a specific environment such as Windows. I would also like to see a more specific customization for each single platform, such as macOS, Apple devices, and the like. It would make the product more competitive. 

I've been using this solution for over five years. 

The solution is stable. 

The solution is scalable. 

The technical support is usually quite good once you escalate past the first level. 

The initial setup is an easy process. It's more complex than if it were a cloud solution but comparing the platform with some other on-premise solutions it's quite easy. 

Licensing costs are similar to other products and I believe the cost is reasonable. 

The solution is good, particularly the latest version. I would recommend moving to the Cloud version, because I believe there is a VMware offset version of the product. 

I rate this solution eight out of 10. 

We use this solution for the secure email gateway. This solution is deployed on-premises. 

There are about 500 people using this solution in my company.

The solution is used to secure corporate data for end-users.

If an end-user has an issue with a device, the administration has the ability to remote access the device after approval from the end-user.

There could be improvement with processing the environment to be more user friendly for the end user.

The solution is stable.

On a scale of 1 to 5, I would rate technical support a 3.

Setup is easy.

The license is paid annually.

I would rate this solution 8 out of 10.

It's a very complex solution. It's used to manage any operating system devices with internet connections. I would recommend this solution because it's simple for end-users.

We are resellers of this solution. The general use case for VMware Workspace ONE is when we need a virtual desktop.

VMware Workspace ONE gives our clients more management capacity. It makes administration control more secure, saving them time and money.

The most valuable feature of VMware Workspace ONE is that it can support most end users' enterprise applications.

VMware Workspace ONE is a stable solution.

This solution is scalable.

VMware's technical support is good. It can be difficult to reach the right person, but once you do, they are good. They are a bit slow but effective.

The initial setup is a bit complex. Deployment of VMware Workspace ONE takes about a week.

VMware Workspace requires approximately one to one and a half people to deploy and maintain the solution. These individuals are usually in a server admin or network admin role.

Our clients have commented that while it costs more for the year because of the need to add storage and servers, year two they see a decrease. They are seeing a savings of approximately 35% with the reduced need to buy new laptops and desktops. 

Our customers are concerned about the costs. The solution is higher than they want it to be. There are additional fees beyond the licensing fees. You need to have additional resources, like servers and more storage. This can become very expensive.

If you are considering VMware Workspace ONE, be sure to plan for the extra storage and server costs. 

I would rate this solution a 7 out of 10.

VMware Workspace ONE is used mainly for mobile device management.

What I found most valuable in VMware Workspace ONE is that it's user-friendly. It has a good interface for users to get access to applications and files. It's also a good source of feedback between IT and users.

A room for improvement for this product is its integration with Microsoft. It could be better, though most of it is there. There are some dependencies with Microsoft that aren't 100% yet, for example: compliance synchronization. It's something VMware is probably working on, but that's what's missing currently.

I've been working with VMware Workspace ONE for six years.

VMware Workspace ONE is a stable solution.

VMware Workspace ONE is scalable. When they're in the cloud, scaling will be handled by VMware, but for on-premises environments, it's easy to scale up if you need more resources for servers.

VMware technical support is good. It depends on what trouble we get, but if there's a known fix, they're able to fix it fast. If there's a fix that needs to be created, they will focus on it and prioritize it.

The initial setup for this solution is straightforward, especially because I've done this for six years. If you know what you're doing, setting it up is easy.

This solution was implemented in-house. I could probably have done everything, but I don't have time to do everything myself, so we work as a team and share tasks between us. We don't need VMware tech support for the deployment, not unless we find some bugs.

VMware Workspace ONE has a yearly license. You pay upfront for one year. You have to buy licenses for one year at a time.

I evaluated Microsoft Enterprise Mobility.

I work as a consultant, so I'm working with VMware Workspace ONE for my customers. I work with several different versions of this solution, but mostly with the latest version, and it will also depend on the requirement. Deployment is both on-premises and on cloud.

Completing the deployment for a cloud configuration of VMware Workspace ONE depends on how much you want to do, but a good, basic configuration could take three to five days.

We work with different customers, so this solution scales from a few hundred to several thousand users. I'm working mainly with iOS, Android, and macOS. They also have colleagues that handle the Windows desktop configurations.

The number of people needed for a VMware Workspace ONE deployment varies. I can't do everything alone, but if you are running it on-premises, the company should have resources, including handling vacations and sickness. There should be available resources for its deployment.

I'm giving VMware Workspace ONE a score of eight out of ten.

One of our customers used it for centralizing and managing the identity and access of a SaaS-based solution. They used Workspace ONE to provide identity-based services and authentication, such as MFA. It integrates with Microsoft Office, Google Cloud, and things of that nature.

It is deployed in the cloud with a tie-in. It synchronizes to on-prem.

It has really easy and quick onboarding. Its transition and migration capabilities have been very helpful as we transition applications to the cloud. It was a central piece for enabling that to happen very quickly.

Clear and concise documentation is most valuable. That's a feature for me. 

Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly.

Support is probably the main challenge that we have. Their support was not very good. We had to tell them what we told them four or five times.

This product makes use of SAML across the board, which has seven known security flaws. It would be good if the company created a way to protect against SAML flaws. One way would be to integrate a firewall server or an endpoint out in the cloud with which you could establish trust. If you knew nothing about SAML and you did some Google searches about what SAML is, what are the flaws, and what are the known vulnerabilities, eventually, you'll find that there are seven flaws. There are two methods that you can use to solve those seven problems. They essentially involve putting a firewall or putting rules, such as access controls, so that anybody in the world can't just come in, authenticate, and either be a good guy or be someone trying to knock on my door and get into my house. If I could eliminate that, it would be awesome.

I used it about 30 days ago. It was a three-month project.

We didn't run into any bugs. In terms of performance, we didn't really test it for performance. We were not at all looking at performance metrics.

It seems like it would scale, but I can't really be sure because we did not test the scalability.

Our client has probably 2,000 people with all types of job roles. They are admins, engineers, and then there are regular users with no special privileges.

Their support needs to be improved. I don't know if this is a new area that the support people are learning, but the people supporting the product, or at least the people giving us the response back from support, were not very good. We had to tell them what we told them four or five times.

I didn't use any other solution previously.

There were five people involved. We had everyone from network architects to myself, an enterprise architect, and then we had representatives from each application. Everyone had their own little part to do, but the deployment was pretty straightforward and simple. It was so simple that we didn't believe some of the documentation. All you need to do is B and then C. It took having a little bit of faith and just walking through the instructions, and then, of course, we had to blow everything away and start again to try to repeat the deployment process so that we knew that all the steps were valid and accurate in multiple use cases, and they were.

It took us two and a half to three days to stand up the product. From there, onboarding applications went from two weeks to two days.

It requires ongoing maintenance. It's like running a cruise ship. You need to constantly monitor and maintain the product. We do that on behalf of our client.

It's definitely a bit on the expensive side. It is more for smaller organizations and not large, massive enterprises.

I am not sure about any additional costs. As far as we could tell, the billing was what the billing was.

Workspace ONE is one component of the solution. It is not the solution in itself. Workspace ONE is the front door and the locking mechanisms of all the doors, but you only need that if you're going to build a house.

I would rate it an eight out of 10.