Workspace ONE UEM Reviews

VMware Workspace ONE is used mainly for mobile device management.

What I found most valuable in VMware Workspace ONE is that it's user-friendly. It has a good interface for users to get access to applications and files. It's also a good source of feedback between IT and users.

A room for improvement for this product is its integration with Microsoft. It could be better, though most of it is there. There are some dependencies with Microsoft that aren't 100% yet, for example: compliance synchronization. It's something VMware is probably working on, but that's what's missing currently.

I've been working with VMware Workspace ONE for six years.

VMware Workspace ONE is a stable solution.

VMware Workspace ONE is scalable. When they're in the cloud, scaling will be handled by VMware, but for on-premises environments, it's easy to scale up if you need more resources for servers.

VMware technical support is good. It depends on what trouble we get, but if there's a known fix, they're able to fix it fast. If there's a fix that needs to be created, they will focus on it and prioritize it.

The initial setup for this solution is straightforward, especially because I've done this for six years. If you know what you're doing, setting it up is easy.

This solution was implemented in-house. I could probably have done everything, but I don't have time to do everything myself, so we work as a team and share tasks between us. We don't need VMware tech support for the deployment, not unless we find some bugs.

VMware Workspace ONE has a yearly license. You pay upfront for one year. You have to buy licenses for one year at a time.

I evaluated Microsoft Enterprise Mobility.

I work as a consultant, so I'm working with VMware Workspace ONE for my customers. I work with several different versions of this solution, but mostly with the latest version, and it will also depend on the requirement. Deployment is both on-premises and on cloud.

Completing the deployment for a cloud configuration of VMware Workspace ONE depends on how much you want to do, but a good, basic configuration could take three to five days.

We work with different customers, so this solution scales from a few hundred to several thousand users. I'm working mainly with iOS, Android, and macOS. They also have colleagues that handle the Windows desktop configurations.

The number of people needed for a VMware Workspace ONE deployment varies. I can't do everything alone, but if you are running it on-premises, the company should have resources, including handling vacations and sickness. There should be available resources for its deployment.

I'm giving VMware Workspace ONE a score of eight out of ten.

One of our customers used it for centralizing and managing the identity and access of a SaaS-based solution. They used Workspace ONE to provide identity-based services and authentication, such as MFA. It integrates with Microsoft Office, Google Cloud, and things of that nature.

It is deployed in the cloud with a tie-in. It synchronizes to on-prem.

It has really easy and quick onboarding. Its transition and migration capabilities have been very helpful as we transition applications to the cloud. It was a central piece for enabling that to happen very quickly.

Clear and concise documentation is most valuable. That's a feature for me. 

Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly.

Support is probably the main challenge that we have. Their support was not very good. We had to tell them what we told them four or five times.

This product makes use of SAML across the board, which has seven known security flaws. It would be good if the company created a way to protect against SAML flaws. One way would be to integrate a firewall server or an endpoint out in the cloud with which you could establish trust. If you knew nothing about SAML and you did some Google searches about what SAML is, what are the flaws, and what are the known vulnerabilities, eventually, you'll find that there are seven flaws. There are two methods that you can use to solve those seven problems. They essentially involve putting a firewall or putting rules, such as access controls, so that anybody in the world can't just come in, authenticate, and either be a good guy or be someone trying to knock on my door and get into my house. If I could eliminate that, it would be awesome.

I used it about 30 days ago. It was a three-month project.

We didn't run into any bugs. In terms of performance, we didn't really test it for performance. We were not at all looking at performance metrics.

It seems like it would scale, but I can't really be sure because we did not test the scalability.

Our client has probably 2,000 people with all types of job roles. They are admins, engineers, and then there are regular users with no special privileges.

Their support needs to be improved. I don't know if this is a new area that the support people are learning, but the people supporting the product, or at least the people giving us the response back from support, were not very good. We had to tell them what we told them four or five times.

I didn't use any other solution previously.

There were five people involved. We had everyone from network architects to myself, an enterprise architect, and then we had representatives from each application. Everyone had their own little part to do, but the deployment was pretty straightforward and simple. It was so simple that we didn't believe some of the documentation. All you need to do is B and then C. It took having a little bit of faith and just walking through the instructions, and then, of course, we had to blow everything away and start again to try to repeat the deployment process so that we knew that all the steps were valid and accurate in multiple use cases, and they were.

It took us two and a half to three days to stand up the product. From there, onboarding applications went from two weeks to two days.

It requires ongoing maintenance. It's like running a cruise ship. You need to constantly monitor and maintain the product. We do that on behalf of our client.

It's definitely a bit on the expensive side. It is more for smaller organizations and not large, massive enterprises.

I am not sure about any additional costs. As far as we could tell, the billing was what the billing was.

Workspace ONE is one component of the solution. It is not the solution in itself. Workspace ONE is the front door and the locking mechanisms of all the doors, but you only need that if you're going to build a house.

I would rate it an eight out of 10.

We deploy Workspace ONE for our customers for Windows, Mac, and modern desktop Windows 10 management. It also provides MDM capability and application push for their mobile devices. That's the use case we are focusing on — application push and patch management. That's the modern management we are doing right now.

Workspace ONE adds a lot of value compared to Microsoft because Microsoft is a late entry into the market, and they're still developing their product from an end-user perspective. Workspace ONE has a slight edge because of AirWatch. VMware has developed its product over a longer period of time, so they have better integrations as a whole solution.

Windows 10 management is there, but VMware only recently developed that part, and it's not fully mature. Patch management and other integrations are there as well as the application-pushing part, command line, mandatory commands, etc. Some out-of-the-box solutions should be available to better integrate a broader range of applications and handle application push. That's the roadmap we should look at.

We have been using VMware Workspace ONE for ourselves as well as for our customers for nearly five years.

WorkspaceONE's stability is excellent. I haven't seen any issues in the last four years— no major disasters.

We are managing around 30,000 endpoints and devices, so it's a highly scalable solution. We're recommending our customers renew the solution. We might grow 5 to 10 percent in the next year.

VMware tech support is professional. There are delays sometimes, but it's good overall.

A long time ago, I was using Blackberry. 

Workspace ONE is relatively easy to install. A few things are complicated from a high availability perspective. Otherwise, it's straightforward. Total deployment took one week. One person can deploy and manage the solution.  

I rate Workspace ONE nine out of 10. Users are working from home all over the world, so companies need to consider things from a security perspective and the segregation of personal use from office work.

Workspace ONE has a pretty broad range of features and capabilities. It's like a market-wide buffet that hasn't yet spread out. However, when compared to its competitors, such as Microsoft Intune, Intune is behind the game, but it has been catching up in terms of the capabilities and features that it now has to offer.

The Identity component of this solution is its most valuable feature.

VMware provides a wide range of services that are second to none.

They need a more flexible pricing model.

I have been working with VMware Workspace ONE for four years.

In terms of stability, I would say VMware Workspace ONE is fairly stable, but not every OEM vendor in the world can provide products that are error-free. When it comes to fixing errors, I believe VMware is on the right track. The problems aren't bothering the customers.

There are some errors but nothing that is of concern and it gets corrected quickly.

When compared to its competitors such as Microsoft, VMware is a much more scalable product, in my opinion.

When it comes to their SaaS offering, I would say the product is a little more flexible and scalable.

In terms of support, I would say it is adequate. When compared to Microsoft, I would say VMware support is excellent. However, there are times when you need to escalate certain issues in order to gain traction. And if you're not getting anywhere with your support cases, you may need to escalate internally.

Previously, I worked with Microsoft Intune.

Microsoft's licensing is more flexible and adaptive, in my opinion. In Microsoft, you pay for whatever you use. In terms of services, it is more evenly distributed. You only need to pay for one license to get access to a suite of products. From your office to your endpoint, you are essentially managing your endpoint. Everything is combined into a single console. somewhat more flexible on the Microsoft side, which is lacking on the VMware side.

In terms of features, I believe VMware has struck the right chord. However, there are some features in Microsoft that are lacking. I'm confident that Microsoft will try to catch up over time, and it will be there, within the next year or two.

I would say it was a straightforward process because if you are a potential lead for the product, the relevant stakeholders, such as the sales team, take action and then convert it. They perform POCs.

I would say that at the very least the pricing needs to be revised. Workspace ONE is on the higher end of the pricing band when compared to other players in the market.

Pricing may need to be subsidized.

The price is reasonable given the features that Workspace ONE provides. 

Not every company or every organization in the world can afford the VMware Workspace ONE just for the features. Some companies might be using some of the features, and they will have to pay for the rest of the features, even if they are not utilizing them.

I am not currently affiliated with any company, such as a solution provider, an MSP, or a product company that sells this product. I'm now more interested in DevOps.

I haven't been in touch with MDM technology in about six to eight months. We were gold-certified partners with VMware, as well as Microsoft.

I was a partner selling services and developing solutions for their customers.

I would advise them to first prioritize what they want to achieve. Rather than wandering aimlessly through the market in search of a specific product. First, they must understand or, more likely, articulate their use cases. And then, based on the pricing model, decide whether they want a lot more features so that they can use the services later on, rather than just going with whatever players are available in the market.

Make certain that it is the solution you require.

I would rate VMware Workspace ONE an eight out of ten.

We use this solution for mobile device management. At the moment, we are focused on managing iPhones.

The most valuable feature is the security policies.

Part of the SaaS environment is the VMware identity provider, which we use to provide single sign-on for mobile phones and apps.

The SaaS environment is not very responsive at times, so the performance can be improved in that regard.

The initial setup could be easier to do.

This is a very stable product. We haven't had any problems with it, including after any updates that were made.

The scalability is very nice. As a cloud-based solution, there is no problem with this. We have approximately 2,600 users and we plan to increase our usage in the future.

The technical support from VMware is normally perfect, although sometimes, it is not fast enough. Typically, we receive answers in adequate time so overall, it is okay.

We started with VMware Workspace ONE and did not use another product beforehand.

The initial setup is not very easy.

For the deployment, two people were required. Only one person is needed to maintain it.

We needed a partner to assist us with deployment.

Our intention was to improve the security of our mobile devices. ROI is not really quantifiable.

There is a licensing fee for the users, and we pay a low amount for our support costs. We hire a consultancy for support but it is not very expensive.

We evaluated Microsoft Intune and a third product. Ultimately, we decided to implement VMware Workspace ONE.

My advice for anybody who is implementing this product is to look deeply at the technical details, right at the beginning. Doing so is necessary and makes it easier to start the project, as well as for integration.

I would rate this solution an eight out of ten.

Our primary use case is for end-user devices, such as emails and internally developed applications.

The most valuable features of VMware Workspace ONE are security and having support for all the latest features that are coming out from Apple. They're pretty fast at adopting new features. This is one of the most vital aspects of mobile device management systems.

VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there.

I have been using VMware Workspace ONE for approximately seven years.

VMware Workspace ONE is stable.

The solution is scalable.

Sometimes the first line support is a bit troublesome. It's not until you talk to a real engineer do you receive the answers to the issues you might be faced with. We had the same issue with Microsoft support.

The price of VMware Workspace ONE is reasonable.

I have evaluated Microsoft Cloud and Office 365.

Right now we don't see there's an MDM solution out there that's better than VMware Workspace ONE. It makes sense that companies are leaning more and more towards the Microsoft Cloud and Office 365, and they do offer Intune as well. That makes sense in that context, but if you look at the benefits of the MDM solutions versus each other, from what we've done in our research and analysis, VMware is still the best tool on the market.

We have a couple of issues that we have seen every now and then, but it's always the same issues and it's not something that's related to VMware. It's typically from our own underlying infrastructure components that are not really reliable.

I rate VMware Workspace ONE a nine out of ten.

We use VMware Workspace ONE for desktop virtualization.

When compared to competitors, VMware Workspace ONE is quite good.

As we are driving this business for the credit bureau, all of the benefits and features are available, as well as a few regulatory terms from the RBA. We have to abide by the rules and the regulatory terms. The MDM solution satisfies all of the requirements.

The performance is good, and it is easy to configure.

The user interface is very friendly.

Our central authentication mechanism is not integrated with this solution, which we deployed three years ago. So far, our goal is to integrate it with our two directory servers, but we've run into a few challenges. We are not able to connect with support to help us resolve this integration issue.

I would like to see improvements made to both the support, and the pricing.

We have been using VMware Workspace ONE for three years.

VMware Workspace ONE is a stable solution.

This system may be scaled up with further licensing, which is beneficial to the company.

It has scalable capabilities.

In our organization, I believe we have 100 users.

Technical support is an area that needs improvement.

I'm having difficulties with VMware support, with AirWatch, Workspace ONE. We would like to integrate it with our central authentication system, but there are some issues. We have been trying to connect with the technical support team to help us resolve this issue.

We are using AirWatch, which is an MDM solution, and we are also using SaltStack, for automation. 

VMware recently acquired SaltStack. According to my knowledge, the merger with SaltStack occurred this year.

After you've deployed the solution for your company, there are only a few things left to accomplish, such as adding or configuring new users. If someone leaves the organization, you have to remove them, which does not require further administrative effort.

I believe it takes around 10 to 15 minutes to configure a new user.

A technical team of only two to three people is sufficient, especially considering they have 24/7 assistance.

The installation can easily be done yourself, it's easy. 

Anyone can follow the instructions or watch the video and do it themselves.

It's a costly solution.

While it is not inexpensive in terms of price, it is definitely worth it. In terms of pricing and the functionality we get with the MDM, I believe it is more than adequate.

We have a three-year subscription.

With the many solutions available such as IBM MaaS360 and Microsoft Intune, you have to consider the business requirements, the software you will be using, and the strength of the security it provides.

This solution is very secure, and I would definitely recommend it to others.

I would rate VMware Workspace ONE a nine out of ten because the support is lacking.

Our use case of this solution is for the Zero Trust feature; when anyone from the company logs in, the authentication goes through VMware Access and checks that only devices owned by our company can access all their source and on-premise applications. I'm CEO of the company. 

We use the solution in conjunction with Okta and that is perfect because it enables us to set it up and get the best out of the Zero Trust implementation. Both the identity MSA as well as the device are checked at the same time.

Using the solution on Android requires a special setup, the mobile SSO doesn't work as well. It would be easier if it was integrated and we could do it similarly to the iOS SSO setup. 

Our users access the solution every day and we haven't had a single stability issue in the past 12 months. It just works. We have one person working part-time on maintenance which is usually when we have changes to our applications, otherwise, it just runs in the background. Because it's a SaaS service all the upgrades are done automatically in the cloud. 

We've done 10,000 implementations globally and we have 250 users in the company. The advantage of it being a SaaS application means that even small companies, say 10 or 20 people, can use it. There's no financial hindrance to doing that.

They have a very knowledgeable guy, who's worked on the development side and provides us with good service. With some of the bigger US software companies, getting through the first level of support can be tedious.

The initial setup is pretty simple. We deployed internally, we have really good senior consultants who carry out the installations for us and for our customers. Deployment takes a maximum of two days. 

The solution is licensed per user. It's part of their advanced package, and it comes together with the MDM part. Depending on your needs, the license can be $40, $60, or $100 per year. It's an SaaS subscription.

VMware bought AirWatch mobile management and married Identity Manager with MDM. When VMware and Okta started working together for Adobe, they needed to make it work successfully. When we got the results, it was a no-brainer for us.

It's important to look at the bigger picture to get the full benefit of the product. It can be tailor-made to suit your needs. Some countries might not be able to access it or they might find that there's an extra MFA. MDM or Identity Manager separately are not enough. You need both, as well as Okta to get the full story, so to speak. They work closely with VMware so that the pieces all work together with their product. It's perfect for our customers and our company. The important thing is that it's developing all the time and they are constantly working on it, so if it's good now, it will be good in two years as well.

I rate the solution nine out of 10.