Workspace ONE UEM Reviews

We use this solution simply for the management of iPads.

The remote management and location capabilities are good. We don't use the Find My iPhone app, so this has helped a lot.

The app installer is something that they should really change. It creates a lot of confusion for the user. The app installer will notify you when an update is available, but it doesn't tell you what's going to be installed. So if you tell the user to update, they won't do it because if they look at the app installer, they're going to see that they have the latest version.

They also need a different UI for the app installer.

I have been using this solution for three to four years.

It's stable. Every now and then you have some hiccups, but overall, it's a stable product. In regards to stability, I would give it an eight out of ten.

It really depends on the issue that you have. Some support members can really answer the questions, and some of them seem really lost regarding what to do; then you get escalated from one department to another, so it really depends on what's going on.

On a scale from one to ten, I would give VMware Workspace ONE a rating of eight.

We are using this product for BYOD and mobility management.

The most valuable feature is policy-driven control of the devices.

The visibility of these devices is very good.

It integrated well with my existing data classification tool.

VMware should develop an integrated platform for their security products to give a singular integrated and holistic view of the devices covered by different security products whether Workspace One or Carbon Black. Should also look at having a common end point agent to be deployed as an added advantage to customers who own both the products Workspace One as well as the recently acquired EDR - Carbon Black. 

Also, VMware should have a special support package for on premise setups so that the same value is realised by customers similar to cloud based deployment. 

We have been using this product for about one year.

We have not had problems with stability beyond the sorts of issues that you have with new products. Normally, it requires a bit of help from the support team. 

Easy scalable.

The technical support from VMware is pretty good. I have not seen any tickets open for more than four days.

No. Workspace One is our first solution.

The initial setup was straightforward. For us, it was more about how we were deploying it and what resources were needed. Our deployment took place over a period of three months.

I would suggest accessing support from VMware when you begin the implementation.

We have a team that is a combination of in-house and outsourced people. Importantly, once this product is deployed and working well, you don't require much maintenance. One or two people for administration is sufficient.

Too soon to comment but would be interesting to see the invested cost break even next year.

Decent pricing. Device based licensing is the best approach.

When we were evaluating enterprise mobility management solutions, it was between VMware, Blackberry, Maas360, MobileIron.

Workspace One is a product that I strongly recommend. They are the leader in the category and it's a wonderful product. My advice for anybody who is implementing it is to focus on what they need to achieve in the organization and build a strategy for that. This is what the relationship with the product should be based on.

My approach was to integrate my existing solution with the new one that was under procurement, and it was a good fit that met my requirements. I would suggest this strategy for any new product that is being on-boarded.

For somebody using the cloud version, with reduced maintenance, I think that this would be a ten out of ten product. In my case, however, as my team is not the expert in maintaining this product and are in learning phase, I would rate this solution a nine out of ten.

The most valuable feature is the User Experience Designer, which has been very helpful for our project.

I would like to have better support for multi-cloud sessions.

The cost of this solution should be lower.

I have been using the VMware Identity Manager for five or six years.

This is a stable product.

VMware Identity Manager is scalable and we have approximately ten users.

Technical support from VMware is one of the best in the market.

I have also worked with Amazon AWS Directory Service and Google Cloud Identity. I find that there is no normalization in these solutions.

The initial setup is easy.

Licensing fees are paid on a monthly basis.

My advice to anybody who is implementing this solution is to be close attention to the rights that are given to end-users. This is a critical aspect.

I would rate this solution a six out of ten.

We are a solution provider and this is one of the products that we implement for our clients.

Our customers use it as a single catalog for all of the resources. 

The most valuable feature is single sign-on. It is a true SSO. For example, you can use fingerprint authorization from your Apple iPhone to unlock all of your desktops, corporate applications, and so on.

Our customers primarily use cataloging features.

VMware provides a good user experience in terms of the interface.

There is an application authorization process, where a user will request an application and it will go through a process. It follows a workflow and will request authorization from the user's superior, or perhaps the IT department. It makes it really easy when it comes to application management.

We have a lot of problems when it comes to integrating with Active Directory. Simply, it is not consistent when you configure it.

When I compare this with other solutions, the customization is really limited when it comes to cataloging.

Scaling this solution is difficult and it should be easier to do.

It would be really great if, in the future, endpoint management was integrated into the Identity Manager dashboard. It would mean that a single dashboard could be used to control all of the features in this space.

I have been working with VMware Identity Manager for three years.

VMware Identity Manager is really stable. It is smooth and works really nicely.

When it comes to scalability, VMware Identity Manager is more complicated than other solutions. You need to have a second connector to get high availability, for example. When you want to scale vertically or horizontally, it is going to take some effort.

All of my clients are enterprise-level organizations.

Our very first contact with technical support was really bad. After the engineering stuff had been completed, I had to implement it again from scratch.

Since that time, technical support has been fine and all of our subsequent cases went smoothly.

The initial setup is straight forward is the most recent version. In the past, in version 17 for example, we had a lot of problems during installation. Nowadays, there are just a few things to do. It is a virtual appliance and it is really easy to deploy.

If the prerequisites are done correctly, to deploy the product and complete the integration will take at most three hours.

It is usually two people who deploy this solution. Most of the time, I handle the implementation. I normally have one person involved from the client site, who will take care of the prerequisites.

There are two ways that you can license the Identity Manager and you can choose the one that works best for you. You can pay on a monthly basis, which is called VCPP (VMware Cloud Provider Program), or you can buy a perpetual license that you pay for only once.

When it comes to usage licensing, you can pay for concurrent usage, pay on a per-user basis, or pay on a per-device basis.

We pay approximately $6.50 per user for the standard version. If you are paying for an enterprise license that includes VDI then it will cost approximately $25 per user on a monthly basis.

In addition to the standard licensing fees, you need some kind of database that you need a separate license for. Also, if you are using the cloud-based deployment then you will have to license a connector.

The biggest lesson that I have learned when working with this product is that you can publish to a repository, rather than using a simple network share. Our customer was very happy with this.

Overall, this is a pretty good product that can do many things.

I would rate this solution a ten out of ten.

I am the CEO of our company and we implemented VMware to help our users when they go to different source applications. We wanted that to be easier for them.

I'm happy with the interface and dashboards but the most valuable feature comes from the name of the product - it's now called VMware Access, so it's the access to the different applications and so on that makes it a good product. It provides a single page where you can log in to all of your applications. It saves time and simplifies the work because it has to have the application for iOS, Android, Windows, and Mac OS web-based too. So basically all of our users can use all the applications from any platform. It helps the end-users to work on the road without needing to set up all kinds of VPN connections, etc. There's access to all the applications you want, whenever you want them.

I think the product could be improved by making it more independent. For now, it's very dependent on an active directory so that you could basically tie into us for A, B or some other IDP that they provide.

Another aspect that could be improved in the next release is to have local language support. It's not a big issue because you have their icon soft applications there, but it would be nice to have the Finnish language there as well.

Additional features they could include would be integration with Microsoft Windows desktop, which is the VDI for Microsoft. I have heard that they plan to do that so I'm looking forward to getting that in there.

The product is very stable. 

The product is very scalable. I think it would scale to tens of thousands if needed, but we don't need that much.

The cloud version is quite simple and straightforward. The initial setup and implementation took one day and of course then each application where you want to do the single sign-on. That requires planning because it needs to be done at a certain time. But then if you want to define integration there, you have to wait for the right time. Then a second application after one week, and then possibly once a week after that and so on. It takes some time, of course. You need to decide when you want to integrate the applications because it has to be done one at a time, not everything at once. 

We checked a couple of other options before going with the product, but because we have VMware, MDM, it meant that Air Watch mobile device management is used so it was a natural step that led to using Identity Manager there as well.

We deploy both on-premises and cloud. The auto-prem is easier but the cloud is much better. It's important when installing that the roadmap of the application integration is carried out correctly. 

I would rate this product an eight out of 10. 

I use this solution as a single sign-on, and I can join other domains in my environment. You can also get permission from the users to access something from my desktop or portable.

The most valuable feature is that it will use my credentials to access various parts of the infrastructure or other solutions, such as vRealize.

If some kind of disaster happens then it is possible to restore the identity manager database from a backup.

I would like to integrate this solution with VRE and VDI. They can now be installed, but they operate as separate components.

Many of the features that exist in Active Directory do not exist in Identity Manager, which means that people depend on Active Directory.

This is a scalable solution. We can have dual or multiple identity managers and replicate data between them.

The technical support is good and we have had no problem with them.

The initial setup of this solution is straightforward.

This is a solution that I recommend.

For the purpose that this solution is designed for it works great, but it doesn't compare well with other solutions.

I would rate this solution a five out of ten.

We have used the solution to deploy for corporate organizations and also for complex networks.

I would say that VMware has actually met all of our requirements. I don't feel like we presently need to actually have any improvements. It's actually a good fit, especially for our market.

The security features could always use improvement, although there has already been a huge improvement from years ago.

The solution is scalable.

The solution was easy to deploy.

I have an internal team for the deployment. Interestingly, I actually am the founder of a company, and one of the other founders of the company is a VMware partner.

The price is high. Also, the infrastructure requirements are huge. We're looking at three locations then I'm also looking at connectivity in between locations and then I'm also looking at the application.

I'm currently in the process of testing the solution. In terms of cost, I'd probably go with HP or VMware. We have a number of VMware implementations, so VMware is the only solution that we have actually used.

Generally, I am satisfied with VMware because they have been quite responsive in terms of the kind of challenges that we have in the Central African region. We have solutions that are very scalable. It's also very flexible, especially with regard to multi-cloud infrastructure. In other areas, it's actually not more capable in terms of running the virtual machine. It's also more flexible in terms of the choice of hardware that you'd actually like to use.

We haven't actually used VMware outside of the test environment. Previously, one of our challenges was providing enough security in the virtual environment but VMware achieved that years ago. I don't quite see any urgent need for me, but maybe other organizations may require VMware for a more complex deployment. For us, VMware, pretty good.

It's also scalable, it's more affordable, and it's also easier to deploy. It's not restrictive to particular hardware. VMware meets practically all of our expectations at this point.

I would rate this solution nine out of 10.

Our primary use cases are mobile device tracking and corporate email push.

It provides a central repository of the corporation's different mobile devices.

The feature that we find most valuable is the corporate email pushing. It seems quite straightforward and efficient (most of the time).

The mobile device repository is somewhat difficult to manage with a large user base.

I would like to see support for "remote wipe" in the case device of theft.