Workspace ONE UEM Reviews

We have multiple use cases for VMware Workspace ONE. The main use case for VMware Workspace ONE is offline domain drawing. 

We don't have any limits for Windows 10 Enterprise, because if you want to go for the endpoint management, it's a need to have Enterprise Edition for Windows 10 devices.

You can upgrade and migrate the existing group policies that we use for VMware Workspace ONE for the active directory. We can push the policies and group policies. We can migrate it and manage it from VMware Workspace ONE.

VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions.

We don't have the availability of sharing with other platforms, such as social platforms, or YouTube. We don't find those learning materials. It is very difficult to learn. 

I have used VMware Workspace ONE within 12 months.

VMware Workspace ONE is stable.

The scalability of VMware Workspace ONE is good. If we want to scale we only need to purchase more licenses.

We have approximately 50,000 users using this solution.

I rate the support from VMware Workspace ONE a four out of five.

Positive

I have used other solutions, such as Microsoft Intune. I have found VMware Workspace One better than Microsoft Intune.

VMware Workspace ONE is not straightforward, but we had tested for the on-premise setup. It worked very well and we also tried the SaaS solution. We have tried both solutions. It took us five months to do.

Even though we were not aware of a lot of things and there were dependencies that were the challenge. We had to address all of them. If we want to test it now, it would be two months maximum, we can test it and onboard it.

We did the deployment with the help of the VMware team.

VMware Workspace ONE licensing price is good with their supportability. The price of VMware Workspace ONE is reasonable. We are using an enterprise license.

I rate VMware Workspace ONE a nine out of ten.

My clients are using VMware Workspace ONE for information protection and enterprise mobility management.

The most valuable feature of VMware Workspace ONE is its reliability.

The integration on the application side could improve.

I have been using VMware Workspace ONE for approximately three years.

I rate the stability of VMware Workspace ONE a nine out of ten.

Our clients are mostly medium-sized businesses with users from 200 to 2,000.

The support provided by the vendor is good. However, they have a limited skill set in providing support.

I rate the support of VMware Workspace ONE an eight out of ten.

Positive

The initial setup of VMware Workspace ONE is of a middle level of difficulty. It requires special training and skill sets.

The time implementation can take between 15 days to three months.

I rate the initial setup of VMware Workspace ONE an eight out of ten.

The price of VMware Workspace ONE is expensive. However, for the features that are provided, the price is reasonable. There is a subscription to use the solution.

I rate the price of VMware Workspace ONE a seven out of ten.

The decision to implement VMware Workspace ONE depends entirely on the specific use cases at hand. If an organization requires a unified console for managing multiple aspects such as cloud services, email, information protection, and mobile endpoint management (MEM), then this solution would be suitable. However, if the requirement is solely for mobile device management (MDM), alternative solutions may be more appropriate.

I rate VMware Workspace ONE a nine out of ten.

We are using VMware Workspace ONE for mobile devices.

The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure.

The length of time it takes to deploy an application could improve.

I have been using VMware Workspace ONE for approximately seven years.

VMware Workspace ONE is reliable.

The solution is scalable.

We have hundreds of thousands of users using this solution.

The technical support is good.

I rate the support from VMware Workspace ONE an eight out of ten.

Positive

I have not used other similar solutions in the past.

Our teams decide which device the solution has to be implemented. The time it took to implement all our devices took approximately five hours.

We have a team that deploys VMware Workspace ONE.

I have received a return on our investment using this solution.

The price of the solution is costly for the number of users I am using it for.

We use approximately three engineers for the maintenance of this solution.

I would recommend this solution to others.

We will soon be discontinuing the use of VMware Workspace ONE and using an in-house solution.

I rate VMware Workspace ONE an eight out of ten.

We have some VMware products, and the company uses Workspace ONE since we use the virtualization product, VMware. This is just a virtualization product. 

In work before, we have used the VMware direct connection.

In VMware, its virtualization is good.

I found the initial setup to be easy.

We can scale the solution if we need to. 

The pricing is good. 

Support is helpful and responsive. 

We have some problems with Workspace ONE. We have used the politic MDM for mobile, and it was probably one month before one account just removed it. It's likely an error from Samsung since this device gets updates from Samsung. Once an update happened, they remove this from the MDM platform from Workspace ONE. However, I could not track down the reason this happened. 

We'd like to see a better connection to Microsoft Azure and a better connection with Check Point. 

It's not completely stable. 

While we have some wrappers in the product, I don't usually find what I want. 

The two-factor identification process needs to be easier. 

I've been using the solution for four months. 

The solution isn't too stable. We've had some errors with the device. I'd rate the stability ya three out of five in terms of stability.

The solution can scale. 

We have around 250 people using it currently. About ten people use the admin panel. 

We've used technical support in the past since we have had problems along the way. Typically, issues can be resolved within a week. That's not too long to wait.

Positive

We're still using VMware Workspace ONE and now starting to use Microsoft Intune.

We are just now starting to use Microsoft Intune, and it's much better than Workspace ONE. It's easy to use for updates. And for control, it's also simpler since we have Office 365 and we have an all-in-one approach with Intune and Azure Active Directory. InTune is just better in a Microsoft environment. 

It's not very difficult. The platform is pretty easy. I did find, however, that the two-factor authentication took some time. I'd rate the overall process a three out of five in terms of ease of setup. 

It is not an expensive solution. The pricing is good. It's also less expensive than InTune. I'd rate their pricing five out of five.  

I'm a customer and end-user.

I'd rate the solution nine out of ten. I've been pretty happy with its capabilities.

We used AirWatch or VMware Workspace ONE to protect mobile devices on a large scale. They were known for being focused on mobile, more than desktops. They may not be as good on desktops, but the main use case is to monitor and manage mobile endpoints, e.g. wireless devices such as  tablets and phones. AirWatch became well known for being really good at monitoring and managing mobile endpoints.

VMware Workspace ONE isn't that good with patching and fixing, especially when compared to BigFix. This is an area for improvement. BigFix did a really good job in terms of patching and fixing, but it had a lot to do with IBM's integration to virtually every other platform out there. That integration really helped from just a server patching and endpoint management situation.

They (IBM) are very good at doing discovery, which is basically surveying the endpoint asset and finding out what vulnerability was there. It might be you're running Windows 10.647, and there are known vulnerabilities below that, so the prioritization of that patching became easy to create rules for, and make sure that you patched all devices with that current OS expeditiously.

Training for VMware Workspace ONE could also be improved, especially when compared to HCL who did a good job, either remote or self-paced.

VMware support has always been good, even if they became a really large company. They have what I call "Amazonitus", e.g. there's a lot of level two triage or level one triage, but you definitely get a response back, though a lot of people have moved away towards self-service. The goal is never to take a phone call if they don't have to, which I understand.

Their tech support is still rock solid on both sides, but would really depend on the kind of problem you have.

The setup for VMware Workspace ONE is good, e.g. there are no complexities, and they all have good discovery now. You plug them in, make sure the nodes are aligned on the network, then you can get to them. The setup process for VMware Workspace ONE and one of its competitors IBM, is very good. They've both done a very good job of it.

I was able to evaluate HCL (BigFix), Microsoft, Blackberry, and Ivanti.

AirWatch evolved into VMware Workspace ONE, so it's the same product. AirWatch was more of a competitor of mobile device management and security, so they weren't as good in patching and fixing.

There's another type of solution now that we call unified endpoint management (UEM), and that's a whole new category. I actually have quadrants in that. I know that AirWatch, even when they were acquired by VMware, e.g. it's now VMware Workspace ONE, was still highly rated. HCL is still highly rated. Microsoft was also good. Ironically, another company that was very good for mobile device management and one of the security companies out there is BlackBerry. They're still alive.

I've worked on most of the UEM solutions, including VMware Workspace ONE. For Blackberry, we haven't touched that lately. We have touched BigFix. I do have customers that are still running BlackBerry Spark®. I know even Google is trying to get in the game. Ivanti is also another UEM solution we've been dealing with. There are a number of different ones, e.g. even IBM has moved their MaaS360® platform to try to do unified endpoint management now.

The advice I'd like to give to others looking into implementing VMware Workspace ONE, is for them not to have any qualms about implementing it. Things are quick to set up, even if our team does some very hardcore security things, e.g. identity and access management, all kinds of threat landscape stuff, attack surface monitoring and modeling, etc. VMware Workspace ONE is one of the easier technologies that can be implemented for what we do, so I'm recommending it to others.

In terms of rating VMware Workspace ONE, there are a lot of "mini-categories", so they don't do some of the things I was talking about, or they're just newer into it. If I look at unified endpoint management, e.g. mobile, desktop, and everything combined, I would probably put BigFix high up there. For mobile, I would put VMware Workspace ONE high up there along with some others. Some of the SaaS ones, e.g. Tanium, do a good job, too. BlackBerry actually does a really good job with unified endpoint management, too. They just don't have billions of their devices out there, but in terms of managing their own devices, they were really the best in the early days, with a very secure platform.

HCL for UEM could be rated the best. For mobile, VMware Workspace ONE would rate the best, because they were really focused on that from the very beginning. They led the way, even if in that space you'll see 500 competitors, with people jumping up and jumping down, and constantly moving. VMware Workspace ONE in the mobile space has been very sustained in terms of how they've been rated and how they've grown over time. They owned the market with four or five of these solutions, and they were able to maintain the lead.

I could rate VMware Workspace ONE eight out of ten, but it would still depend on the use cases. BigFix is better for unified endpoint management, the ability to patch all assets, etc. VMware, on the other hand, is more focused on mobile. VMware being an infrastructure company and everybody inexpensively spinning up VMs all over the place: they've tried to pull that side a little more toward the infrastructure side, desktops, and PCs, and even on the networks, but both of them have grown tremendously.

In the last two or three years, for obvious reasons, with all the resiliency planning we do now for mobile workforces, it's really important for them to develop new capabilities, which I think they have, but this has been really good for their development. They've seen everything at this point.

We use the solution for device and telecom expense management. 

The solution includes support for remote work. It also features identity management. This setup supports our users remotely by providing default monitoring and tunneling into our environment, eliminating the need for additional VPN software to access backend applications and staff resources.

Its most valuable features are tunneling and telecom management. These features help us to meet our organizational requirements. 

I would like to see technology expense management integrated into the next release. This feature would allow us to manage expenses across various workloads and services, including cloud environments and computing resources.

I have been working with the product for six years. 

The technical support team responds when we call them. However, it takes time. 

Positive

The tool is easy to implement because it's cloud-based. Integrating with on-premises infrastructure, like Active Directory or hybrid environments, is straightforward. The platform supports content management, allowing connection to various sources such as SharePoint and on-premises file shares for content sharing.

The solution provides value for what you pay. It's not the cheapest, but it's competitive compared to others like Microsoft Intune, which requires specific licenses.

We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage.

You might face limitations if you're seeking pure MDM rather than unified endpoint management. But if you need comprehensive UEM that meets broader needs, you won't have issues.

The solution was based on Linux and Windows. We used to test other systems. The solution is quite useful if we are not using encryption. The solution was quite good for my private use cases. It is easy to start something and work from scratch.

I tried to use the tool on an encrypted disk, but it was inconvenient. The encryption was difficult. The product must be available for more hardware.

I have used the solution in the past twelve months.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I use the product for my daily routine work.

I rate the ease of setup an eight or nine out of ten. The product is installed on our hardware. It's not available for each server and hardware. The deployment took a few weeks.

I rate the pricing a five out of ten.

Currently, I am using Proxmox. Proxmox is more available for simple tasks on PCs and Laptops.

Currently, the firmware is not working on the hardware. I do simple projects. Integrating the solution with other enterprise systems has moderately improved our operational efficiency. I will recommend the product to others. It is quite good. I like the tool. Overall, I rate the solution a five out of ten.

All the features, including Web, Android, and iOS Management, are valuable. Workspace ONE Intelligence is also a valuable tool. The streamlining of device management tasks is incorporated into the tool. We do not have to do much. The product has fully automated features that help people do tasks easily. It has been improving remote workforce support for eight years. It provides access to all our systems at any time from any place. It also provides seamless integration with third-party tools and single sign-on.

The technical support could be improved.

I have been using the solution for 13 years.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I recommend the solution for small and big organizations.

We do not use support much since we are experienced. Product-related issues occur due to new functions. It is sometimes difficult for the first-level support to understand the full context of the problem.

Positive

We did not face any challenges while implementing the solution. We manage very big customers to very small customers. They are doing well. The tool is easy to deploy and easy to use. It is transparent to the end user.

The solution’s pricing is favorable.

I have used solutions from Microsoft, SAP, and MobileIron.

Overall, I rate the product a ten out of ten.